http://www.bbc.co.uk/news/uk-england-london-29652764 (http://www.bbc.co.uk/news/uk-england-london-29652764)
A blind woman was left "horrified" and "distressed" when staff at Tesco in north London shouted at her to get her guide dog out.
What a sad world we live in. Why does this company employ such people. :thumbdown:
i let most people in carrying there little dogs there often cleaner than some of our customers
and I've yet to see an express with a no dogs allowed sign in window
I think the worst thing about all of this is that after the woman clarifying that it was a guide dog (which should be immediately obvious anyway, but regardless) the cashier didn't back down, didn't call for a manager, or even apologise. Surely another member of staff should have intervened and diffused the situation? Not that I'm shifting blame off of the cashier, they really should have known better. 'Tis sad.
Disgraceful! Had that happened in my store, I would have apologized to the woman for the offence caused and asked her to wait while I fetched the Duty Manager. And I would have encouraged her to put in a formal complaint about the CHIMPS. >:(
Disgusting story, a man and wife who train blind dog puppy's and use our store all the time for part of there training.when I first saw it years ago I thought it was so lovely to see ,also Tesco being so supportive.
To me, it also demonstrates yet again the inadequacy of the training that Tesco give their staff.
I cannot think of any other business, where this would happen. Its just one disaster after another.
Disgusting treatment towards the lady in question, I hope the staff involved are made to say sorry in person for this disgrace.
Quote from: gomezz on 18-10-14, 07:15PM
To me, it also demonstrates yet again the inadequacy of the training that Tesco give their staff.
Why on earth would one be in need of training for something so obvious?
Does one need training to not s**t on the floor?
Ridiculous.
It may not be so obvious so someone who was brought up in another part of the world where such things are not part of the cultural ethos. I am pretty sure I could easily step on local toes when visiting many countries. But regardless of that the company still has a duty to train people on the legal aspect and what it means for them in practise as retail workers.
So you're telling me that out of the three cashiers who shouted at the poor lady, none of them had any idea about the existence of guide dogs? Come on!
This is the UK gomezz. If the cashiers are not versed in such matters due the possibility of them coming from another country, then they should f**k off back to where they came from.
I hope appropriate disciplinary action has been taken- ie they are sacked.
Quote from: Loki on 19-10-14, 08:24AMIf the cashiers are not versed in such matters due the possibility of them coming from another country, then they should f**k off back to where they came from.
An attitude that is as least as repulsive as one born out of not knowing about guide dogs.
For me the whole story seems like a load of old tatt, quoted from the BBC website:
"She said three cashiers shouted "no pets allowed" and to leave the shop"
...just doesn't seem to sit right as to what would of happened even if 1 cashier challenged her and her guide dog to leave. I very much doubt that whoever dealt with it at store level believed it either, but offered a £20 voucher to stop her going to the press and as a be quiet and go away gesture
Quote from: gomezz on 19-10-14, 05:45PM
An attitude that is as least as repulsive as one born out of not knowing about guide dogs.
I disagree. I'm not from these shores but am aware of the need for guide dogs. If I treated the lady in the same manner whilst ignoring the high-visibility harness labelled "Guide Dog" and the outcry from other customers, then I would be undeserving of being a British Citizen.
It's the ridiculous excuses that you make for such people that I find repulsive.
http://www.stokesentinel.co.uk/Tesco-apologise-dad-wrongly-accused-using/story-27483144-detail/story.html (http://www.stokesentinel.co.uk/Tesco-apologise-dad-wrongly-accused-using/story-27483144-detail/story.html)
QuoteNow Tesco has apologised for its mistake and offered the father-of-two and his family free tea and cake.
How could one refuse such a large magnanimous offer, a cup of tea and a piece of cake :o 8-)
Female Tesco shopper punched in face by gang of teen thugs after she told staff she saw them stealing. (http://www.mirror.co.uk/news/uk-news/female-tesco-shopper-punched-face-6820902)
QuoteEmilie Martin, 29, was left covered in blood with a huge gash above her left eye night after the teenage boys attacked her.
The event manager from east London was stunned when the store manager at the Tesco Superstore in Hackney told her she would have to pay for a bag of frozen peas to ease her pain.
??? WTF
Every litre helps! Tesco pioneers new sweet-free 'healthy' check-outs - but replaces confectionary with bottles of cheap vodka and whisky (http://www.dailymail.co.uk/news/article-3315148/Every-litre-helps-Tesco-pioneers-new-sweet-free-healthy-check-outs-replaces-confectionary-bottles-cheap-vodka-whisky.html)
Ya gotta be kidding 8-) 8-)
A very close relation of mine is blind, sadly this happens in all sorts of places and more often than one would think.
Words clearly don't fail this punster in a Tesco in Ireland tormenting his girlfriend...
https://www.youtube.com/watch?v=AoS0fWo2zss (https://www.youtube.com/watch?v=AoS0fWo2zss)
(via re-tales.net)
http://www.cosmopolitan.co.uk/reports/news/a41846/mental-health-discrimination-tesco/ (http://www.cosmopolitan.co.uk/reports/news/a41846/mental-health-discrimination-tesco/)
Quote"I was confused, because I was over-age. But the woman told me it was 'Tesco policy' not to serve alcohol to people with scars on their arms in front of a queue of about three people," she explained.
Not a policy that I have ever come across, even when shopping after cutting back my garden bushes, which inevitably draw blood in several places.
Good on the customer for following through by speaking to the SM in person.
What on earth was the checkout operator thinking, though?
Here's what you get when you search for vegans on Tesco website (http://metro.co.uk/2016/04/14/search-for-vegans-on-tesco-and-you-get-something-quite-different-5815636/)
'2 results for 'vegan'. Did you mean virgin'?
Perhaps they should have searched for 'corn' :D
Or 'grass & twigs'.
http://www.mirror.co.uk/news/uk-news/tesco-refuses-mother-parking-ticket-9236463 (http://www.mirror.co.uk/news/uk-news/tesco-refuses-mother-parking-ticket-9236463)
Quote"I do not however need to be guilt-tripped by a Tesco employee who has absolutely no knowledge of my circumstances. I applaud your commitment to support breastfeeding however this does not mean you should abuse women who do not breast feed.
"I hope you are able to give your staff the training they clearly require in order to treat women in this situation with more compassion in the future."
A spokesman for Tesco said: "We always strive to provide the best possible service for our customers and we understand Ms Leek's request. However, due to UK law we cannot promote baby formula in any way, including the offering of a parking voucher."
Words fail me :-X
One newspaper blamed EU regulations that ban baby milk from being included in any deals or discounts, but for goodness sake, what ever happened to common sense? What did the Tesco staff think would happen if they turned a blind eye?
I think this has more to do with the "its more than my jobsworth" culture of the big T than the person who refused the free parking.
I'm sure the store would of quite happily thrown that person to the lions had they done the common sense/human thing and allowed the woman to park for free and then a complaint went in regarding promoting milk formula.
Well done yet again big T for making staff feel they have no choice but to be a jobsworth to keep themselves in a job.. :-X :-X :-X
one of the commenters posted this,
[size=0px]I think this covers it:[/size]Infant Formula and Follow-on Formula Regulations 2007 (as amended)
72. Regulations 23(1)(d), (e) and 23(2) prohibit 'special sales' to promote the sale of an infant formula or any other special activity at any place where any infant formula is sold by retail to induce the sale of an infant formula. For example multi packs (bulk packs),loyalty/reward card schemes, free formula, price reductions, discounts or mark downs and buy one get one free.
Woman 'told to breastfeed in a storeroom' at Tesco cafe (http://metro.co.uk/2018/02/06/woman-told-breastfeed-storeroom-tesco-cafe-7291021/)
QuoteA young mother claims staff at Tesco told her to breastfeed in a storeroom instead of the main cafe.
Lucy Foster, 24, says she was left feeling ashamed after being sent to a closed-off area where chairs and Christmas decorations were kept.
Baby milk is always excluded from anything that requires a minimum spend. This is due to UK law. Total non - story. My store runs a similar parking voucher scheme and if the rules are the same you get half an hour free parking anyway with no need for a voucher then over 30 mins but under 2 hours you get a parking voucher with a minimum spend. It doesn't take more than 30 minutes to buy one tin of formula!
Why did she ask if she could ? To me she made a problem out of nothing, The baby cry's you feed , Could it just be that by asking , She made it sound as if she wanted a place to breast feed ? Or is it the Voucher she did not get ?
Simple answer
1 appogise to the customer
2 sack the colleague like any other retailer would
But as this is tesco, they will probably get a wow comment or a values award..
https://www.mirror.co.uk/news/uk-news/mums-humiliating-row-over-christmas-20833982 (https://www.mirror.co.uk/news/uk-news/mums-humiliating-row-over-christmas-20833982)
QuoteBut after scanning all their food and paying, Claire claims staff raced over demanding they produce their receipts as proof of payment before leaving the shop in Plymouth.
Do Tesco self service tills give the option as to whether you want a receipt :question:
Sainsbury's apparently do give customers that option, if a receipt is optional then staff cannot demand to see one.
So if receipt is optional and therefore demand to see cannot be made, what do staff do if they 'suspect' theft without unlawfully detaining the customer :question:
I think the words "Peanuts" and "Monkeys" instantly spring to mind.
Why are words like guilt tripped, and abused being thrown around, all the staff member did is follow the law. Why do so many people take things like this personally and run to the papers.
Money.
Quote from: penguin on 08-11-19, 01:25PM
Why are words like guilt tripped, and abused being thrown around, all the staff member did is follow the law. Why do so many people take things like this personally and run to the papers.
What law is that then ?, it is certainly not law that you must have or take a receipt for your goods. Useful if returning faulty goods but not essential.
Nomad, apologies was commenting on the baby milk story, was still half asleep and did not realise the date that one was from, for some reason thought it was today.
penguin, no problem. However I'm still looking for answers regarding receipts not being mandatory and being challenged for one by staff, we don't always see eye to eye but I respect your opinions.
The receipt is still automatically printed on self serve as far as I'm aware, though many establishments now ask if you want a receipt printed, either verbally or self scan such as ASDA, M&S and I think Morrisons. Add to this, the fact that you choose not to purchase a bag and WAHAY!! Your walking out that door with no proof of purchase, and it's the store whose at fault, if they stop you to ask for proof, and have given the choice not to issue a receipt, then they should be made to prove you haven't paid, by employing more security.
It's all based on payroll V's theft...pretty soon they'll be having honesty boxes at the main entrance. Oh sorry they already do, they leave mountains of stock in the foyers or outside and rely on the honesty of customers to come in and pay. I watched a man park up his 4x4 by the entrance and literally load the back of it with boxes of Coca Cola on offer, I was just leaving store after my shift, still in my uniform and stood looking at him, but he didn't give a s***, and quite frankly neither did I!
Self service in Tesco lets the customer press yes or no for a receipt, therefore one does have to ask how staff can ask to check them, given the staff could be asking to check something that might not even exist. It is also worth keeping in mind we are told not to detain shoplifters or prevent them leaving, therefore even if it shows up someone has not scanned all the items on self serve what can staff do other than ask the customer to pay for them or leave the items behind, I know people will say call the security guard but Tesco do not allow them to detain anybody either.
Thank you both, a truly weird situation. I have enquired of staff in supermarkets how they would proceed if they asked to see receipt and I did not have one and have received a very strange mixture of answers. Some of which included detaining me while CCTV covering tills was checked, yea right see you in court :thumbup:
Quote from: penguin on 08-11-19, 06:31PM
Self service in Tesco lets the customer press yes or no for a receipt, therefore one does have to ask how staff can ask to check them, given the staff could be asking to check something that might not even exist. It is also worth keeping in mind we are told not to detain shoplifters or prevent them leaving, therefore even if it shows up someone has not scanned all the items on self serve what can staff do other than ask the customer to pay for them or leave the items behind, I know people will say call the security guard but Tesco do not allow them to detain anybody either.
Our self service do not give that option. A receipt is automatically printed. It's only optional at PFS in my store and other stores I visit in my area. Customers do however often walk off without.
Never shopping in Tesco I would not know the answer regarding their SS tills giving a receipt automatically or not. However it probably matters not as I have never seen a sign or been informed that the taking/keeping of a receipt is mandatory, it therefore remains that the staff may ask to see something that I am not required to have, and so cannot produce.
So over to the supermarket prove I have not paid, but do not try and detain me while you do that (false imprisonment ?).
Even if the customer chooses not to print out a receipt, the receipt can still be printed via CMS.
I have just checked the receipts of several stores, and they only state that you must have a receipt as proof of purchase, (on tesco's it just states proof of purchase,) if you want to exchange or have a refund. Different stores have different timeframes, from 14-30 days to return product.
So what now then...no receipt given as choice, so how do you go about getting a refund without proof of purchase which would also state date to show within the timeframe window. What if the item is now reduced in price? Without proof of the full amount you paid, you get the reduced price if you don't want an exchange, which as one receipt states...
'No receipt? We will happily exchange the product within 28 days. We reserve the right to refuse a return' Hmmmm....how do they know it's within 28 days and a bit ominous on their right to refuse a return, also your right to a refund is not offered?? Think I'll definitely be taking every receipt from now on :thumbup:
Proof of purchase can be done via bank statement and CMS, only at the store purchase from though.
Yep I know, and the load of faffing about it entails..also not overly keen on having my bank statements to hand for all to view. Why does each new initiative rolled out by stores always put more and more, the onus on the customer to prove their rights >:(
It's not a new initiative at Tesco, it's a consequence of legislation that gives consumers rights to return (the sale of goods act 1979) as long as you have proof of purchase. It's a statement of your legal rights.
Return without proof of purchase isn't a legal right as such, Tesco offers it voluntarily and at it's own discretion.
Which is what I'm getting at...if they're offered the choice to have a receipt or not, are those that choose not to, being made aware they forfeit their rights, under the sale of goods act 1979 ???
A return without proof of purchase is offered by most companies, but they will only offer an exchange or credit, which is not always to the advantage of the customer, and what about a damaged item or Not fit for sale item, being returned without proof of purchase ???
The law is the minimum that has to be complied with, there is nothing but the ramifications of poor business sense that allows a companies return policy to cater for refunds or exchanges without receipt.
https://www.cornwalllive.com/news/cornwall-news/mum-furious-after-despicable-tesco-4431426 (https://www.cornwalllive.com/news/cornwall-news/mum-furious-after-despicable-tesco-4431426)
Quote“They were clearly marketed at new mothers and preying on their body insecurities. It’s absolutely disgraceful how a household name is trying to monetise the vulnerabilities of new mothers.â€
QuoteA Tesco spokesperson said: “The shelving area used for slimming products at our Camborne store was full so some additional products were placed nearby on the top shelf of the baby section.
Yea right, and the other one has got bells on ;D
World has gone mad.
Would be interesting to know from any merchandisers if the shelf plan mapping included these slimming products above the baby food ???
Quote from: lucgeo on 18-08-20, 12:14PM
Would be interesting to know from any merchandisers if the shelf plan mapping included these slimming products above the baby food ???
I'm a merchandiser and no they are not..they are on the vitamins and medicine meds.. it's a plane old case of someone put on HB dont know where items go so we shall just put it anywhere!!
Welcome to the new improved Toscos..🤣🤣👍
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