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While Shopping => Shopping Experiences => Topic started by: tumshie on 18-10-14, 10:17AM

Title: words fail me
Post by: tumshie on 18-10-14, 10:17AM
http://www.bbc.co.uk/news/uk-england-london-29652764 (http://www.bbc.co.uk/news/uk-england-london-29652764)

A blind woman was left "horrified" and "distressed" when staff at Tesco in north London shouted at her to get her guide dog out.

Title: Re: words fail me
Post by: happygirl on 18-10-14, 10:44AM
What a sad world we live in.  Why does this company employ such people. :thumbdown:
Title: Re: words fail me
Post by: danandnic05 on 18-10-14, 11:07AM
i let most people in carrying there little dogs there often cleaner than some of our customers

and I've yet to see an express with a no dogs allowed sign in window
Title: Re: words fail me
Post by: spokeydokey on 18-10-14, 11:50AM
I think the worst thing about all of this is that after the woman clarifying that it was a guide dog (which should be immediately obvious anyway, but regardless) the cashier didn't back down, didn't call for a manager, or even apologise. Surely another member of staff should have intervened and diffused the situation? Not that I'm shifting blame off of the cashier, they really should have known better. 'Tis sad.
Title: Re: words fail me
Post by: VladPutin on 18-10-14, 04:22PM
Disgraceful! Had that happened in my store, I would have apologized to the woman for the offence caused and asked her to wait while I fetched the Duty Manager. And I would have encouraged her to put in a formal complaint about the CHIMPS. >:(
Title: Re: words fail me
Post by: oliver on 18-10-14, 07:14PM
Disgusting story, a man and wife who train blind dog puppy's and use our store all the time for part of there training.when I first saw it years ago I thought it was so lovely to see ,also Tesco being so supportive.
Title: Re: words fail me
Post by: gomezz on 18-10-14, 07:15PM
To me, it also demonstrates yet again the inadequacy of the training that Tesco give their staff.
Title: Re: words fail me
Post by: fargone on 18-10-14, 09:45PM
I cannot think of any other business, where this would happen. Its just one disaster after another.
Title: Re: words fail me
Post by: penguin on 18-10-14, 10:55PM
Disgusting treatment towards the lady in question, I hope the staff involved are made to say sorry in person for this disgrace.
Title: Re: words fail me
Post by: Loki on 19-10-14, 07:38AM
To me, it also demonstrates yet again the inadequacy of the training that Tesco give their staff.

Why on earth would one be in need of training for something so obvious?

Does one need training to not s**t on the floor?

Ridiculous.
Title: Re: words fail me
Post by: gomezz on 19-10-14, 07:42AM
It may not be so obvious so someone who was brought up in another part of the world where such things are not part of the cultural ethos.  I am pretty sure I could easily step on local toes when visiting many countries.  But regardless of that the company still has a duty to train people on the legal aspect and what it means for them in practise as retail workers.
Title: Re: words fail me
Post by: Loki on 19-10-14, 08:24AM
So you're telling me that out of the three cashiers who shouted at the poor lady, none of them had any idea about the existence of guide dogs? Come on!

This is the UK gomezz. If the cashiers are not versed in such matters due the possibility of them coming from another country, then they should f**k off back to where they came from.
Title: Re: words fail me
Post by: slungmyhoook on 19-10-14, 10:44AM
I hope appropriate disciplinary action has been taken- ie they are sacked.
Title: Re: words fail me
Post by: gomezz on 19-10-14, 05:45PM
If the cashiers are not versed in such matters due the possibility of them coming from another country, then they should f**k off back to where they came from.
An attitude that is as least as repulsive as one born out of not knowing about guide dogs.
Title: Re: words fail me
Post by: Mr Grumpy on 19-10-14, 06:02PM
Title: Re: words fail me
Post by: Loki on 19-10-14, 08:34PM
An attitude that is as least as repulsive as one born out of not knowing about guide dogs.

I disagree. I'm not from these shores but am aware of the need for guide dogs. If I treated the lady in the same manner whilst ignoring the high-visibility harness labelled "Guide Dog" and the outcry from other customers, then I would be undeserving of being a British Citizen.

It's the ridiculous excuses that you make for such people that I find repulsive.
Title: Re: words fail me
Post by: Nomad on 28-07-15, 09:13AM
http://www.stokesentinel.co.uk/Tesco-apologise-dad-wrongly-accused-using/story-27483144-detail/story.html (http://www.stokesentinel.co.uk/Tesco-apologise-dad-wrongly-accused-using/story-27483144-detail/story.html)

Quote
Now Tesco has apologised for its mistake and offered the father-of-two and his family free tea and cake.

How could one refuse such a large magnanimous offer, a cup of tea and a piece of cake  :o   8-)
Title: Re: words fail me
Post by: Nomad on 13-11-15, 06:41PM
Female Tesco shopper punched in face by gang of teen thugs after she told staff she saw them stealing. (http://www.mirror.co.uk/news/uk-news/female-tesco-shopper-punched-face-6820902)

Quote
Emilie Martin, 29, was left covered in blood with a huge gash above her left eye night after the teenage boys attacked her.

The event manager from east London was stunned when the store manager at the Tesco Superstore in Hackney told her she would have to pay for a bag of frozen peas to ease her pain.

  ??? WTF
Title: Re: words fail me
Post by: Nomad on 13-11-15, 06:44PM
Every litre helps! Tesco pioneers new sweet-free 'healthy' check-outs - but replaces confectionary with bottles of cheap vodka and whisky (http://www.dailymail.co.uk/news/article-3315148/Every-litre-helps-Tesco-pioneers-new-sweet-free-healthy-check-outs-replaces-confectionary-bottles-cheap-vodka-whisky.html)

Ya gotta be kidding  8-)  8-)
Title: Re: words fail me
Post by: penguin on 13-11-15, 07:06PM
A very close relation of mine is blind, sadly this happens in all sorts of places and more often than one would think.
Title: Re: words fail me
Post by: seenitall on 03-02-16, 12:18AM
Words clearly don't fail this punster in a Tesco in Ireland tormenting his girlfriend...

https://www.youtube.com/watch?v=AoS0fWo2zss (https://www.youtube.com/watch?v=AoS0fWo2zss)

(via re-tales.net)
Title: Re: words fail me
Post by: Nomad on 14-04-16, 09:17AM
http://www.cosmopolitan.co.uk/reports/news/a41846/mental-health-discrimination-tesco/ (http://www.cosmopolitan.co.uk/reports/news/a41846/mental-health-discrimination-tesco/)

Quote
"I was confused, because I was over-age. But the woman told me it was 'Tesco policy' not to serve alcohol to people with scars on their arms in front of a queue of about three people," she explained.

Not a policy that I have ever come across, even when shopping after cutting back my garden bushes, which inevitably draw blood in several places.
Title: Re: words fail me
Post by: tumshie on 14-04-16, 09:26AM
Good on the customer for following through by speaking to the SM in person.

What on earth was the checkout operator thinking, though?
Title: Re: words fail me
Post by: Nomad on 15-04-16, 09:31AM
Title: Re: words fail me
Post by: tumshie on 15-04-16, 01:01PM
Or 'grass & twigs'.

Title: Re: words fail me
Post by: Nomad on 12-11-16, 10:13AM
http://www.mirror.co.uk/news/uk-news/tesco-refuses-mother-parking-ticket-9236463 (http://www.mirror.co.uk/news/uk-news/tesco-refuses-mother-parking-ticket-9236463)

Quote
"I do not however need to be guilt-tripped by a Tesco employee who has absolutely no knowledge of my circumstances. I applaud your commitment to support breastfeeding however this does not mean you should abuse women who do not breast feed.

"I hope you are able to give your staff the training they clearly require in order to treat women in this situation with more compassion in the future."

A spokesman for Tesco said: "We always strive to provide the best possible service for our customers and we understand Ms Leek's request. However, due to UK law we cannot promote baby formula in any way, including the offering of a parking voucher."

Words fail me  :-X
Title: Re: words fail me
Post by: blutopia on 12-11-16, 11:15AM
One newspaper blamed EU regulations that ban baby milk from being included in any deals or discounts, but for goodness sake, what ever happened to common sense?  What did the Tesco staff think would happen if they turned a blind eye?
Title: Re: words fail me
Post by: Mr Grumpy on 12-11-16, 01:31PM
I think this has more to do with the "its more than my jobsworth" culture of the big T than the person who refused the free parking. 

I'm sure the store would of quite happily thrown that person to the lions had they done the common sense/human thing and allowed the woman to park for free and then a complaint went in regarding promoting milk formula. 

Well done yet again big T for making staff feel they have no choice but to be a jobsworth to keep themselves in a job..  :-X :-X :-X
Title: Re: words fail me
Post by: optout on 12-11-16, 08:57PM
Title: Re: words fail me
Post by: Nomad on 07-02-18, 10:30AM
Title: Re: words fail me
Post by: TripleAAA on 07-02-18, 04:15PM
Baby milk is always excluded from anything that requires a minimum spend.  This is due to UK law. Total non - story.  My store runs a similar parking voucher scheme and if  the rules are the same you get half an hour free parking anyway with no need for a voucher then over 30 mins but under 2 hours you get a parking  voucher with a minimum spend.  It doesn't take more than 30 minutes to buy one tin of formula!
Title: Re: words fail me
Post by: notsofunny on 07-02-18, 08:28PM

Why did she ask if she could ? To me she made a problem out of nothing, The baby cry's you feed , Could it just be that by asking , She made it sound as if she wanted a place to breast feed ? Or is it the Voucher she did not get ?
Title: Re: words fail me
Post by: Leaderofthepack316 on 07-02-18, 10:23PM
Simple answer
1 appogise to the customer
2 sack the colleague like any other retailer would
But as this is tesco, they will probably get a wow comment or a values award..
Title: Re: words fail me
Post by: Nomad on 08-11-19, 10:27AM
https://www.mirror.co.uk/news/uk-news/mums-humiliating-row-over-christmas-20833982 (https://www.mirror.co.uk/news/uk-news/mums-humiliating-row-over-christmas-20833982)

Quote
But after scanning all their food and paying, Claire claims staff raced over demanding they produce their receipts as proof of payment before leaving the shop in Plymouth.

Do Tesco self service tills give the option as to whether you want a receipt  :question:

Sainsbury's apparently do give customers that option, if a receipt is optional then staff cannot demand to see one.

So if receipt is optional and therefore demand to see cannot be made, what do staff do if they 'suspect' theft without unlawfully detaining the customer  :question:
Title: Re: words fail me
Post by: Teddybonkers on 08-11-19, 12:03PM
I think the words "Peanuts" and "Monkeys" instantly spring to mind.
Title: Re: words fail me
Post by: penguin on 08-11-19, 01:25PM
Why are words like guilt tripped, and abused being thrown around, all the staff member did is follow the law. Why do so many people take things like this personally and run to the papers.
Title: Re: words fail me
Post by: alf on 08-11-19, 01:35PM
Money.
Title: Re: words fail me
Post by: Nomad on 08-11-19, 04:15PM
Why are words like guilt tripped, and abused being thrown around, all the staff member did is follow the law. Why do so many people take things like this personally and run to the papers.

What law is that then ?, it is certainly not law that you must have or take a receipt for your goods.  Useful if returning faulty goods but not essential.
Title: Re: words fail me
Post by: penguin on 08-11-19, 04:37PM
Nomad, apologies was commenting on the baby milk story, was still half asleep and did not realise the date that one was from, for some reason thought it was today.
Title: Re: words fail me
Post by: Nomad on 08-11-19, 05:58PM
penguin, no problem.  However I'm still looking for answers regarding receipts not being mandatory and being challenged for one by staff, we don't always see eye to eye but I respect your opinions.
Title: Re: words fail me
Post by: lucgeo on 08-11-19, 06:16PM
The receipt is still automatically printed on self serve as far as I'm aware, though many establishments now ask if you want a receipt printed, either verbally or self scan such as ASDA, M&S and I think Morrisons. Add to this, the fact that you choose not to purchase a bag and WAHAY!! Your walking out that door with no proof of purchase, and it's the store whose at fault, if they stop you to ask for proof, and have given the choice not to issue a receipt, then they should be made to prove you haven't paid, by employing more security.

It's all based on payroll V's theft...pretty soon they'll be having honesty boxes at the main entrance. Oh sorry they already do, they leave mountains of stock in the foyers or outside and rely on the honesty of customers to come in and pay. I watched a man park up his 4x4 by the entrance and literally load the back of it with boxes of Coca Cola on offer, I was just leaving store after my shift, still in my uniform and stood looking at him, but he didn't give a s***, and quite frankly neither did I!
Title: Re: words fail me
Post by: penguin on 08-11-19, 06:31PM
Self service in Tesco lets the customer press yes or no for a receipt, therefore one does have to ask how staff can ask to check them, given the staff could be asking to check something that might not even exist. It is also worth keeping in mind we are told not to detain shoplifters or prevent them leaving, therefore even if it shows up someone has not scanned all the items on self serve what can staff do other than ask the customer to pay for them or leave the items behind, I know people will say call the security guard but Tesco do not allow them to detain anybody either.
Title: Re: words fail me
Post by: Nomad on 08-11-19, 09:27PM
Thank you both, a truly weird situation.  I have enquired of staff in supermarkets how they would proceed if they asked to see receipt and I did not have one and have received a very strange mixture of answers.  Some of which included detaining me while CCTV covering tills was checked, yea right see you in court  :thumbup:
Title: Re: words fail me
Post by: Redshoes on 09-11-19, 03:29AM
Self service in Tesco lets the customer press yes or no for a receipt, therefore one does have to ask how staff can ask to check them, given the staff could be asking to check something that might not even exist. It is also worth keeping in mind we are told not to detain shoplifters or prevent them leaving, therefore even if it shows up someone has not scanned all the items on self serve what can staff do other than ask the customer to pay for them or leave the items behind, I know people will say call the security guard but Tesco do not allow them to detain anybody either.

Our self service do not give that option. A receipt is automatically printed. It's only optional at PFS in my store and other stores I visit in my area. Customers do however often walk off without.
Title: Re: words fail me
Post by: Nomad on 09-11-19, 10:40AM
Never shopping in Tesco I would not know the answer regarding their SS tills giving a receipt automatically or not.  However it probably matters not as I have never seen a sign or been informed that the taking/keeping of a receipt is mandatory, it therefore remains that the staff may ask to see something that I am not required to have, and so cannot produce.

So over to the supermarket prove I have not paid, but do not try and detain me while you do that (false imprisonment ?).
Title: Re: words fail me
Post by: NightAndDay on 09-11-19, 11:52AM
Even if the customer chooses not to print out a receipt, the receipt can still be printed via CMS.
Title: Re: words fail me
Post by: lucgeo on 09-11-19, 11:52AM
I have just checked the receipts of several stores, and they only state that you must have a receipt as proof of purchase, (on tesco's it just states proof of purchase,) if you want to exchange or have a refund. Different stores have different timeframes, from 14-30 days to return product.

So what now then...no receipt given as choice, so how do you go about getting a refund without proof of purchase which would also state date to show within the timeframe window. What if the item is now reduced in price? Without proof of the full amount you paid, you get the reduced price if you don't want an exchange, which as one receipt states...

'No receipt? We will happily exchange the product within 28 days. We reserve the right to refuse a return' Hmmmm....how do they know it's within 28 days and a bit ominous on their right to refuse a return, also your right to a refund is not offered?? Think I'll definitely be taking every receipt from now on :thumbup:
Title: Re: words fail me
Post by: NightAndDay on 09-11-19, 12:02PM
Proof of purchase can be done via bank statement and CMS, only at the store purchase from though.
Title: Re: words fail me
Post by: lucgeo on 09-11-19, 12:13PM
Yep I know, and the load of faffing about it entails..also not overly keen on having my bank statements to hand for all to view. Why does each new initiative rolled out by stores always put more and more, the onus on the customer to prove their rights >:(
Title: Re: words fail me
Post by: Walker on 09-11-19, 04:56PM
It's not a new initiative at Tesco, it's a consequence of legislation that gives consumers rights to return (the sale of goods act 1979) as long as you have proof of purchase. It's a statement of your legal rights.

Return without proof of purchase isn't a legal right as such, Tesco offers it voluntarily and at it's own discretion.
Title: Re: words fail me
Post by: lucgeo on 10-11-19, 06:40PM
Which is what I'm getting at...if they're offered the choice to have a receipt or not, are those that choose not to, being made aware they forfeit their rights, under the sale of goods act 1979 ???

A return without proof of purchase is offered by most companies, but they will only offer an exchange or credit, which is not always to the advantage of the customer, and what about a damaged item or Not fit for sale item, being returned without proof of purchase ???
Title: Re: words fail me
Post by: NightAndDay on 10-11-19, 07:27PM
The law is the minimum that has to be complied with, there is nothing but the ramifications of poor business sense that allows a companies return policy to cater for refunds or exchanges without receipt.