As some will know already Express area managers, APM's, LPSS, SCS, GOS, SD's, have lost their jobs, yes a small few have stayed to take on a much bigger role, for the same money. But over 1400 have gone.
Work level 3 help desk - gone.
There are also talks about removing SM's from cat A stores and getting them to run 2 stores in a similar area. This is not confirmed, just talk at the min, but so was the AM's, APM's going.
With self serv being rolled out in all stand alone sites, for every 2 self serv tills installed stores will loose the budget for 3 full time members of staff (based on a 40% usage figure)