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Author Topic: Physical attacks/threats on staff.  (Read 179648 times)

NightAndDay

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Re: Physical attacks/threats on staff.
« Reply #575 on: 04-11-19, 07:37PM »
The equality act 2010 as long as however, your disability is considered "long term" reading through variations of the act, there seems to be ambiguation over what is considered "long term".

lucgeo

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Re: Physical attacks/threats on staff.
« Reply #576 on: 04-11-19, 07:48PM »
My interpretation and understanding of the equalities act is, that your condition has been ongoing for a year or more for which you have been taking medication for that length of time and it is an ongoing disability which will not improve.
« Last Edit: 04-11-19, 07:49PM by lucgeo »
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Duracell

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Re: Physical attacks/threats on staff.
« Reply #577 on: 04-11-19, 08:19PM »
The company can limit your overtime eligibility on some types of support plans.

An injury that is not likely ongoing and temporary wouldn't be covered by the equality act.

Illness should be for longer than 12 months but the prognosis can be unknown or even could possibly improve and still qualify. Symptoms can also be under control to the point of normality providing that without prescribed medication an individual wouldn't be able to carry out day to day functions. So some people may appear to be perfectly normal with medication but without it may not be able to carry out normal day to day tasks and would therefore qualify under the act like the act states.
 
Having said that, ultimately the only way a claim of protection under the act can be validated is by a tribunal, it rarely needs to go that far, as companies can and do recognise the validity of a claim of consideration for reasonable adjustments and their ability to facilitate the need, but it's all about likelihood and probability as only a tribunal can ultimately qualify a claim.
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Walker

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Re: Physical attacks/threats on staff.
« Reply #578 on: 04-11-19, 11:18PM »
My interpretation and understanding of the equalities act is, that your condition has been ongoing for a year or more for which you have been taking medication for that length of time and it is an ongoing disability which will not improve.

That's not actually correct. A disability is considered long term if:
1. It has lasted more than 12 months, OR
2. It has lasted less than 12 months but is likely to last more than 12 months, OR
3. It is likely to last for the rest of your life.

This is specified in schedule 1 of the act.
« Last Edit: 04-11-19, 11:20PM by Walker »

Walker

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Re: Physical attacks/threats on staff.
« Reply #579 on: 04-11-19, 11:49PM »
Frankly, I'd probably just write a letter to your store manager  asking that your case be referred to occupational health and a formal support plan be drawn up.

Redshoes

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Re: Physical attacks/threats on staff.
« Reply #580 on: 05-11-19, 09:36AM »
You don't need it in writing for occupational health referral, it only needs verbal but you should have an adjustment passport first.

Nomad

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Re: Physical attacks/threats on staff.
« Reply #581 on: 24-01-20, 10:18AM »
Nomad ( Forum Admin )
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Cinderella

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Re: Physical attacks/threats on staff.
« Reply #582 on: 06-02-20, 11:58AM »

Katarn2000

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Re: Physical attacks/threats on staff.
« Reply #583 on: 06-02-20, 12:09PM »
If that actually went down as described then it's grievance worthy.

Long gone

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Re: Physical attacks/threats on staff.
« Reply #584 on: 06-02-20, 12:24PM »

Cinderella

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Re: Physical attacks/threats on staff.
« Reply #585 on: 06-02-20, 12:36PM »

Siwel123

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Re: Physical attacks/threats on staff.
« Reply #586 on: 06-02-20, 12:39PM »
That's shocking, I was recently verbally abused by a customer in store and the management couldn't have been more supportive.  Managers have their faults but they gave me time out constantly checking I was OK throughout the rest of my shift and reported the incident as well as chucking the customer out.

lucgeo

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Re: Physical attacks/threats on staff.
« Reply #587 on: 06-02-20, 04:58PM »
You had a right to call the police, as you were physically assaulted. The CCTV evidence would have then been handed over to the police for investigation, the customer should have been escorted from the building by the duty manager or senior team, and immediately banned from the store.
You don't wait to be given permission for time out, you inform a manager you are taking a break, and ensure the duty manager is made aware of the incident, and that you have called the police.

With regard to the weekly intimidating visit, again you inform duty of the situation and have them arrange with your manager, that you are relieved from your station on every occasion. This is your right to refuse to be subjected to this continous harassment and they should be supporting you, either by banning the customers or removing you from the situation.
Put the statement in writing, dated and signed, and hand it to duty, as a letter of intent. If you are not supported, and you are further subjected to verbal or physical abuse, then you grievance under T&C's as they have failed in their duty of care.
« Last Edit: 06-02-20, 05:00PM by lucgeo »
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lackofinterest

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Re: Physical attacks/threats on staff.
« Reply #588 on: 06-02-20, 05:43PM »
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me

Mark calloway

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Re: Physical attacks/threats on staff.
« Reply #589 on: 25-02-20, 03:25PM »
A couple of us were assaulted last night. Damn smackhead. I got shoved in the face,I didn't fight back because I knew that Tesco wouldn't of backed me and I probably should of got a suspension.

lucgeo

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Re: Physical attacks/threats on staff.
« Reply #590 on: 25-02-20, 05:13PM »
Was this in Dudley? There is a newspaper article on Birmingham live about a security guard being put in a headlock...Tesco usual response.
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Mark calloway

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Re: Physical attacks/threats on staff.
« Reply #591 on: 25-02-20, 07:00PM »
No,I'm not saying where exactly but it's in the north west. In fact a manager once got sacked for stopping a violent shoplifter

madness

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Re: Physical attacks/threats on staff.
« Reply #592 on: 25-02-20, 11:49PM »
Our store manager always had out backs with this sort of thing. American war rules of engagement though. Once they fire at you free to do anything you need to do to defend yourself

Mark calloway

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Re: Physical attacks/threats on staff.
« Reply #593 on: 27-02-20, 02:56PM »
Not sure what our sm  is like regarding these issues.saying that he's not asked how we are after the assault. Not mentioned anything

Pimpernel19

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Re: Physical attacks/threats on staff.
« Reply #594 on: 03-03-20, 11:47AM »
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me

Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.

Nomad

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Re: Physical attacks/threats on staff.
« Reply #595 on: 05-05-20, 10:11AM »
Tesco staff member spat at by man in Bournemouth

Quote
Officers investigating the assault, which took place at around 7.15pm on Thursday, Aprul 23, have issued CCTV images of a man they would like to speak to.

PC Robert Cleary, of Bournemouth police, said: “Spitting at people who are doing their job is particularly unpleasant during the current public health situation.
Nomad ( Forum Admin )
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NightAndDay

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Re: Physical attacks/threats on staff.
« Reply #596 on: 05-05-20, 10:52PM »
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me

Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.

If the member of staff had autism or some other type of neurological condition and it's documented then that could be appealed and rescinded due to the equality act.

lucgeo

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Re: Physical attacks/threats on staff.
« Reply #597 on: 08-05-20, 10:11AM »
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me

Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.

Dear god...the managers are now Human Behaviour experts :o
A video or training on behavioural reactions during customer confrontation, cannot be used as any sort of guidance for disciplinaries, due to non compliance. Psychologists and EXPERTS in Human Behaviour, have years of training and are highly qualified...yet some no mark section manager, having seen the video, given the training, suddenly believes it makes them the one to decide and discipline....it's not one size fits all :-X

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penguin

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Re: Physical attacks/threats on staff.
« Reply #598 on: 08-05-20, 11:48AM »
The likes of police officers, security staff, prison staff etc etc get weeks if not months of training on how to deal with confrontations and even then with the best intentions in the world things do go wrong at times, how on earth a manager thinks he or she can give out warnings to someone who has watched a ten min video I really have no idea.
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NightAndDay

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Re: Physical attacks/threats on staff.
« Reply #599 on: 08-05-20, 01:38PM »
If it did end up as instant dismissal, I'd be very interested in the aftermath in court if an unfair dismissal claim was taken. Obviously the employee would win the case, but in terms of the compensation he/she would receive and the action taken against the "shoot from the hip" manager by their bosses.

 

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