Physical attacks/threats on staff.

[carl07]

quote:Originally posted by scammster

one of the drivers at our store was kept in a customers house while they complained via telephone about there shopping not being in carrier bags he told whoever it was he phoned that he was'nt going to let the driver go until the matter was delt with..
 even after driver complained to manager about the way the customer treated him we are still expected to deliver to him !!!



When you were born, you were crying and everyone around you was smiling. Live your life so at the end, you're the one who is smiling and everyone around you is crying.

hi
this is quite clearly a case of kidnap and false imprisonment call the cops next time you see him let him spend the next 10 years behind bars and tell him theres no carrier bags in jail.

staff of all departments in store and treated like dirt on the customers shoes who do they think they are anyway.

[Perryman]

Im new to this sight but my time at Tesco was most amusing, Lets just say I was the store idiot who spent more time in the managers office rather than stacking veg on Produce. I worked at Tesco for 4 years, I know, dont ask me how I managed such a lengthy period. Anyhow, here are just a few reasons as to why I was in the office and receased written warnings....
1, Throwing away a cauliflower, yes, one cauliflower without wasting it, because we all know, wastage is the number one priority and contributes to such a heavy loss in profit.
2, Ok, this was my own fault and I was actually suspended for a few days, some how somebody set me up by squeezing extra pieces of chicken from the hot deli into my own box of chicken. I suppose going to a manager on the till was my own stupid fault after she became suspicious when my box weighed as much as an house brick.
3, For saying the word ***** ****** with a work colleague on the shop floor, come on, weve all done it....

Let me tell you, there are many more....

PS. Id just like to say a big hello to my store manager ***** ******* from the Tesco Store on **** Bradford. I love the way your head shines in the light of those ever creating migraine annoying lights within our stores. I loved the way you said ''Why, good morning ****, how is one this fine day'', obviously this isnt the case, you spoke about 2 words to myself during my time at your fine establishment. See ya later Pal!!! God, I've always wanted to say that.

Ex Tesco Employee with some very disturbiing tesco gossip regarding the hell hole I once worked within


Hello Perryman.

Welcome to VLH. Sorry but I have had to edit your post for directly naming someone and giving out a location.

The Guvnor

[I.AM_a driver]

quote:Originally posted by gomezz

It doesn't help that the picker id is no longer on the tray label so you cannot now provide targeted "feedback".

Keep the tray label (stick it to the back of the manifest and write what was wrong with the tray:stuff not in bags, eggs under tins etc) and your manager can do a tray audit with one of the teampads to find out who picked the trolley.

you shop, I drop
I.AM_a driver

[gomezz]

My current manager cannot find their own arse with a banjo.  Even if they could there is the other little point of the practise of people using any old staff card they fing laying around to pick under.  I never pick but somehow find myself halfway up the performance table.  

[Chairswan]

Perryman I've said the 'f' word at earshot of a customer once, but nobody complained to a manager about it.    

Psycho eyes (Moderator)
Im not changing my float day for anyone!

[ali p]

those league tables are a joke and far from accurate   whilst a driver i once had quite a high percentage for late deliveries or something similar , I just happened to have been on holiday that week!

[sanman]

We have a group of teenage's come into our stor every morning before school, we noticed they went straight to the drinks and then left the store so we started to watch them and they were taking red bull cans and putting them into there bags. One day they caught a member of staff watching them so they did pay that time but then started being abusive to the staff. Management were informed but they still let them back in store. So we got our new security gaurd to watch them and he to got abuse from them and still managemnt let them back in, so one night they boy that was the ring leader came in with him mum shopping so the gaurd walked over and had words with them both and to this day the gang have not been back in store.

[redstar]

http://news.bbc.co.uk/1/hi/england/dorset/7173285.stm

[iworktoohard]

ridiculously sad news story that. Why the hell should you let yourself get stressed out at a shop? you're not being held hostage.

[fatty]

Yesterday whilst stopping a "notorious" shoplifter the bugger pulled a 9 inch screwdriver on me, now that want fun! When searched he also had a bag full of sharps in his possession. Last time he was in store he also attacked two members of security, he has been in prison on many occasions, yet, again he was released within thirty hours

Where is the protection for the public and retail staff?

FATTY,"Decisions are made by those that turn up".

[biggmark]

ooohhh forgot to menntion,our night duty mm got clobbered by a drunk that was being escorted out of shop,he hit him with a stookie(plaster cast)and gave him a right sore bashing,now what would have been Tesco`s reaction if the mm hit him back?




worker ant

[gomezz]

I think I would have "accidently" tripped, dragging the assailant down with me and making sure he hit his head on something hard and / or sharp.

"The progress of the kart is more important than its direction"

[chartley]

quote:Originally posted by gomezz

I think I would have "accidently" tripped, dragging the assailant down with me and making sure he hit his head on something hard and / or sharp.

Nonesense.... you should fall and take him with you, ensuring his cast gets clobbered nicely....

[redstar]

http://www.hastingsobserver.co.uk/494/Maximum-term-for-thug-who.3710856.jp

[fatty]

Two years for nearly killing a man


FATTY. "To defend everything is to defend nothing". Frederick The Great.

[gomezz]

quote:Originally posted by chartley Nonesense.... you should fall and take him with you, ensuring his cast gets clobbered nicely....

I prefer my way.  Gammy arm verus wheelchair for life / coffin?  No contest.

"The progress of the kart is more important than its direction"

[thehappytent]

quote:Originally posted by thehappytent

an abusive customer had his alcohol that he wanted to buy taken away from him as he was drunken and sweary.

proceeded to throw 2 chip&pin pads at staff behind the till, then grabbed a bag of customers shopping and threw it down the ready meals aisle.

police grabbed him outside

He's being sentenced next week.
The system may have actually worked in our favour for once  

[tawnyowl]

What about abuse - mainly verbal from other members of staff and bullying from certain management.  

I think im better off in Coventry!!

[The Mrs]

Shop staff forced into toilet by gunman during raid

http://www.dailyecho.co.uk/search/display.var.2101261.0.totton_raid_shop_staff_forced_into_toilet_by_gunman_during_raid.php


Where all think alike, no one thinks very much. Walter Lippman

[Tilltart]

quote:Originally posted by tawnyowl

What about abuse - mainly verbal from other members of staff and bullying from certain management.  

I think im better off in Coventry!!

Happens too much in stores tawny, what is needed is people to report it to senior managment I know of cases where people feel that people are grassing on other staff, this aint school this is a PLACE OF WORK, the back up should be there and if it aint take it further if your in the union call your area union rep, if not take it out of store to H.O.

just a thought

[The Mrs]

quote:Originally posted by The Mrs

Shop staff forced into toilet by gunman during raid

Looks like they've got him
http://www.thisishampshire.net/mostpopular.var.2106738.mostviewed.man_held_over_tesco_robbery.php

Where all think alike, no one thinks very much. Walter Lippman

[south-west-trains]

quote:Originally posted by dizzy_1

P.S in recent months i have also bn shoved out the way when customers want past, and had a melon thrown at me (dont laff).

i dont have an attitude problem you have a perception problem!

Sorry i just had to laugh at the Melon being thrown, what an absurd thing to do, hope they got banned from the store

[Tweedle Dum]

well while was at HMP Tesco i witnessed two forms of attack on staff.
The first was a young girl workin overtine on cheackouts when an asian customer spat at and threatnened to cause physical harm if girl the old milk vouchers wren't accepted for items that weren't covered by the vouchers,the operative point blanky refused to serve the customer and suffered the above a=stated treatment but yet got no backing management(even though front end manager dealt with situation and agreed customer was in wrong) and got sack.
The second case was where close friend of mine was verbally and almost physically assaulted because he wouldn't let a customer use his wifes card at the pertol station(he was covering breaks) and then at the self service tills when he refused a sale because the customer was using his wifes card yet again and had gone above the security limit the customer got aggressive and violent at this point so i tried to calm the customer down and explain what the problem was before calling for security back up and having the customer taken off premises. the operative was then questioned about there conduct at the tills and given verbal warning for something tesco is trying to clamp down on

[Gremlin]

Since taking over my store 2 months ago, have filled out 7 incident forms.
Particulary nasty one last month where TL and CA were beaten up.
Classed as a low risk store because previous SM's never reported anything to Security Support.
Fill the forms on Host or nothing will ever get done.

To Dare is to Do

[Argonaut]

Since taking over my store 2 months ago, have filled out 7 incident forms.
Particulary nasty one last month where TL and CA were beaten up.
Classed as a low risk store because previous SM's never reported anything to Security Support.
Fill the forms on Host or nothing will ever get done.

To Dare is to Do

This is so so true....
The same at my store.. quite clearly high risk .. there are dispersal orders all around the store and right up to the perimeter however dont cover the walkways or carpark unfortunately so that comes down to us..
Once each incident started to be logged and sent via Host we have now had more money put in our security budget