None of those duties are exclusive to team support, Express never had Team Support, Deputy Store Managers went and all the Team Leaders turned into Shift Leaders. I'm not entirely sure of the purpose of team support roles to be honest, they just seem like experienced cas without any management responsibilities but on the same money as Shift Leaders, would make more sense to make them shift leaders in order to impose responsibilities onto them, or if their expected productivity is the same as a customer assistant, make the role redundant.
Team Support were created as part of the 2015 Manager/Team Leader restructure, and were only given to Checkouts and Dot Com.
They were given less responsibility than the Team Leader role they replaced, mainly now they cannot do RTW, but stayed on the same pay.
Shift Leaders were created after this in Expresses and for some unknown reason paid exactly the same as Checkout Team Support, but less than Dot Com Driver Team Support in most cases, even though they are accountable for far more, and are in effect lower management.
Before Team Leaders then Team Support on Checkouts you used to have Runners, however they had nowhere near the accountabilities of Team Leaders or Team Support.
Now I’m not saying they could not be replaced with just experienced CA’s, however that would create more workload for the Checkout Manager who already has more to do than any other Team Manager instore, and would make an already difficult position to fill nearly impossible.
At some point a Manager restructure is coming, whether it’s a soft structure change as has been happening over the past few years, one similar to the 2015 restructure or a full on one similar to the 2005 Line Manger restructure is still to be made public if it’s even been decided yet, as is when this is going to happen, whether this year or in the next few!