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Author Topic: Delivery into communal flats  (Read 10658 times)

B.O.B

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Re: Delivery into communal flats
« Reply #25 on: 14-08-20, 12:42PM »
Not a flat with a communal entrance, but I had a similar one the other day - the delivery was to a business, and there was no external doorbell - just one at the opposite end of a room to the (open) entrance door.  With Covid in mind and coupled to the current procedures around delivering to businesses, I deduced the safest thing all round was to leave the tray liners at the point of entry to the building and give them a call to say it was there - a procedure I’ve used at multiple addresses and which multiple customers have been extremely grateful for. 

Unfortunately, the receptionist at this particular business has always had her own way of wanting to do things... in the past she’s wanted us to take the trays down some corridors and into one of the other rooms, and stand there while she unpacks everything one tray at at time and ticks everything off on her list as she goes.  We’ve frequently been there in excess of 10 minutes whilst she does this - on multiple occasions a driver has offered to help unpack, but she’s insisted that she has to unpack herself as she needs to tick everything off.  She’s also been told about the timescales we have to work to, but is still insistent that she has to do it her way.

On this occasion, I called and explained that due to the current situation regarding Covid, I was unable to enter the building, but the shopping was at the entrance for them.  Her response was a curt “Oh.  Well the last driver brought it in.”  I politely explained that he really shouldn’t have due to the situation, and her next response was a very sharp and rude “Well you’ll have to come back for your trays then.”  I replied that it was in bags, not trays - and she hung up.  I of course reported this back to store immediately.

Aren’t some people charming?!

helpme

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Re: Delivery into communal flats
« Reply #26 on: 14-08-20, 06:50PM »
Thats the standard response by awkward customers, 'the last driver did it'.

gomezz

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Re: Delivery into communal flats
« Reply #27 on: 14-08-20, 10:58PM »
How about replying to that with "The last driver didn't last!"   :D
"The progress of the kart is more important than its direction"

ikilleduku64

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Re: Delivery into communal flats
« Reply #28 on: 01-12-20, 12:46PM »
I'm being forced to go up stairs by a manager who is upset after getting too many complaints, and decided to go to an investigation.

He said he wants to transfer me out on a flexibility clause, but wouldn't this be abusing the clause as it has to be for a sound business reason to make a change.  Along with having dyslexia and maths dyslexia and anxiety.

? who knows what I can do? help  :(
« Last Edit: 01-12-20, 05:19PM by Nomad »

Katarn2000

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Re: Delivery into communal flats
« Reply #29 on: 01-12-20, 02:20PM »
You need a good Union rep.

ikilleduku64

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Re: Delivery into communal flats
« Reply #30 on: 01-12-20, 05:23PM »
If it's optional depending on health and safety and you occasionally bring some.back to the store as customer refuse to take it upstairs can you get fired for it

gomezz

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Re: Delivery into communal flats
« Reply #31 on: 01-12-20, 06:56PM »
If your dynamic risk assessment says not safe then you are covered.
"The progress of the kart is more important than its direction"

Grommit

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Re: Delivery into communal flats
« Reply #32 on: 28-12-20, 01:38PM »
You need a good Union rep.

Hahaha. We need a good union first.

helpme

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Re: Delivery into communal flats
« Reply #33 on: 28-12-20, 06:20PM »
Firstly, it's in the T&C which all customers agree to that drivers only have to go to the front door or main entrance of flats and no further. Past that is down to the discretion of the driver. Secondly, with nearly everywhere in tier four there is basic H&S to be considered and no driver should be going any further. You have to protect yourself and your own family and that should come first.

gomezz

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Re: Delivery into communal flats
« Reply #34 on: 29-12-20, 12:10AM »
Thankfully only had one flat this evening and that was a ground floor through the french windows so no hard decision to make.
"The progress of the kart is more important than its direction"

Commonsense

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Re: Delivery into communal flats
« Reply #35 on: 01-01-21, 02:57PM »
Well, just remember there are runs that are nothing but flats, and usually 5 or so ambient full - and in some deliveries, 50 bottles of cola or more or water... perhaps the cat lady too.  Come freezer, oh... full.  Yes, this is usually every bloody shift.  Edit:  You can have between 11 to 16 drops, all flats, rarely just one trip up and lucky if you can get parked outside.
« Last Edit: 01-01-21, 03:00PM by Commonsense »

gomezz

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Re: Delivery into communal flats
« Reply #36 on: 01-01-21, 04:20PM »
I accept I am lucky to work a semi-rural area with few flats.  But then again I would not want to do the job in a big city and a time of life when I can afford not to have to.
"The progress of the kart is more important than its direction"

BMW-E90

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Re: Delivery into communal flats
« Reply #37 on: 14-01-21, 01:19PM »
Since before I started way back in 2015, The management have as always left the flats/apartments blocks issue deliberately vague! H&S waffle which means nothing and hangs the driver out to dry! Reality is they don't care as long as you knock out your deliveries.

Terms like "at drivers discretion" should not even be in the terms and conditions. It's either we do deliver to 2nd, 3rd flat, enter the town house and deliver to flat C, D which is effectively a 4th floor delivery or we do not. And they make it specifically clear to the customers.

We should not be having verbal's with the customer. They have been relying on the good grace of the drivers for far too long. Throw in the pandemic and some customers are still expecting you to come into their town house entrance and getting the hump when you say you cant!

Thank god I'm not a full timer now!
« Last Edit: 14-01-21, 03:43PM by Nomad »

Customer x

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Re: Delivery into communal flats
« Reply #38 on: 18-01-21, 01:07AM »
Biggest issue I see is there still seems to be some customers(not many) I've had want to start a confrontation about why you won't bring it up, citing "some of the other drivers do", "why not" amongst other confrontational comments. Could only mean to me Tesco are not making it clear enough to customers that this is our right if we wish to exercise it. Whilst I feel truly sorry for people who are shielding I have older relatives and myself to think about and that comes before ANYONE else's shopping
what if the customer has covid. Would you rather they come into the communal area?

Customer x

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Re: Delivery into communal flats
« Reply #39 on: 18-01-21, 01:11AM »
Absolutely agree my elderly parents both in 80s more important then someones shopping! main entrance only and sorry but you have to come down and collect it
 
would you rather the customer with covid come into the communal are

heavychox

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Re: Delivery into communal flats
« Reply #40 on: 24-01-21, 08:57AM »
If the customer has covid, why have they not put measures in place to accept their shopping ( neighbours/relatives picking up etc )ensuring the safety of everyone? Why is it assumed the driver is immune from any disease and no customer forethought regarding this?
We are on the frontline and at risk too, but this part seems not to be taken into any consideration, sadly.

BMW-E90

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Re: Delivery into communal flats
« Reply #41 on: 27-01-21, 11:32AM »
I still don't understand why we are bringing shopping into townhouses. Flat 1,2,3 or A, B, C, etc. These are not communal apartment blocks where it's a long walk from the entrance to the flat. Where there's appropriate room to maintain social distances. Customers in townhouses should be told they have to come to the front door with bags and collect their shopping!