About five years ago when I was in the technological dark age, our nice-but-spoke-to-staff-in-a-patronizing-way manager would rant that he couldn't understand why anyone wouldn't have the Inform App on their smartphone. I asked him, a) what an App was, and b) could I have a smartphone please? The poor guy looked a bit nonplussed as if he had never considered this scenario to arise.
Nowadays, I am more or less up to date and have a smartphone, but we are expected to do our legal refresher training on our devices. I have found this a bit fiddly at times and said I could probably do it with good old pen and paper in half the time, but it seems that such quaint customs are long since extinct.
I dread to think what would happen if it was the last day for our legal refreshers to be in, and the WiFi was down!