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Author Topic: Pfs restructuring  (Read 33265 times)

Penny

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Pfs restructuring
« on: 17-06-20, 06:57PM »
Does anyone have any details about the new format that’s being introduced in the PFS. We have been told very little apart from we will be single manned a lot of the time when this comes into place later this year?

Gorgeous69

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Re: Pfs restructuring
« Reply #1 on: 17-06-20, 08:22PM »
Nothing?

Morris999

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Re: Pfs restructuring
« Reply #2 on: 17-06-20, 08:39PM »
Hi Penny, not heard anything about this yet, however I can tell you what happened last time they trialed this about 10 years ago
It was a bit of a disaster, and dropped after about 6 months, however they forgot to tell the trial stores that the trial had ended and also forgot to add the hours back into the stores wage budget.
From what I remember the PFS was meant to be single manned from open till 09.00/10.00am then 18.00/19.00 till close(22.00).  We had a couple of stores in our group trialling it and they had slightly different times.
They introduced magnetic locks on all doors, that can be un/locked from the till area.
Only a set amount of customers were allowed in at a time, and first and last thing customers were served through the hatch.
When single manned there was 4 pay at pumps only and 4 pay at kiosk pumps open.
There was a direct link to security support via cctv and intercom for any emergencies.
Obviously any issues on the forecourt, Duty manager had to be contacted to send someone over as the single colleague couldn’t leave the kiosk.
They were not allowed to fill or do any stock control routines,(they were meant to be completed when double manned)if they needed a toilet break they had to contact duty manager.
Like now duty manager had to open and close with the single colleague.
I know the PFS managers didn’t like it, and tried everything to keep it double manned even when they were meant to be single manned.
Then instead of rolling out the single manning in PFS, they decided to start getting rid of the PFS managers shortly after.

Personally I cannot see any reason why it couldn’t work being singled manned.
If you look at most other companies PFS kiosks they manage perfectly fine being single manned without having a main store to support if anything happens.
Many of these companies pfs kiosks are in remote locations and 24 hours.

Nichster

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Re: Pfs restructuring
« Reply #3 on: 18-06-20, 09:35AM »
PFS Moves into 3 categories

Normal Opening Hours/staffing then remote cctv during the night meaning no cover needed for Pay @ Pump

Part Single Manned with added security ie. screens, door locks added cctv, direct link to store etc

Full Pay @ Pump Only - no kiosk
« Last Edit: 18-06-20, 09:37AM by Nichster »

Welshie

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Re: Pfs restructuring
« Reply #4 on: 18-06-20, 01:55PM »
Not being manned for any part of the day requires a different license to manned stations . Shops that are currently manned 24hrs wouldn't have this licence and no guarantee that they would get one so if they couldnt they would need to either close at night or stay manned . This happened in our store about 10yrs ago and due to where it is sited it was refused an unmanned license.

Penny

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Re: Pfs restructuring
« Reply #5 on: 18-06-20, 02:21PM »
We’ve been told we will be single manned for most of day and only two at busy periods. Also told 13 garages are loosing kiosk completely

Welshie

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Re: Pfs restructuring
« Reply #6 on: 18-06-20, 03:05PM »
@Penny , have you been given a timescale for this and what part of the UK are you in ?

Penny

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Re: Pfs restructuring
« Reply #7 on: 18-06-20, 03:14PM »
welshy -wee been told it will be aug /sept. We were all called on for a meeting on Monday  with store manager. Also told it’s UK wide it will be happening

Stitch

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Re: Pfs restructuring
« Reply #8 on: 18-06-20, 04:46PM »
Got told by our manager today that 24 hour pfs will be single manned. But she wasn't told what would happen to us being we close at 9pm.....

Pfs girlie

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Re: Pfs restructuring
« Reply #9 on: 18-06-20, 06:37PM »
We have any been told that new cameras will be fitted and will  start up 24hrs again currently  shut  at 9 and we are not in the first phase ( whatever that is ! )

Mileymoo

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Re: Pfs restructuring
« Reply #10 on: 19-06-20, 12:17PM »
Any news on structure change Service manager v PFS??

Welshie

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Re: Pfs restructuring
« Reply #11 on: 19-06-20, 03:27PM »
Thanks Penny . We've heard nothing.  We're a 24hr pfs , 2 staff 7am-10pm and single manned 10pm -7am using the night hatch . It will be interesting to see what happens.

owlnight

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Re: Pfs restructuring
« Reply #12 on: 19-06-20, 04:00PM »
welshy -wee been told it will be aug /sept. We were all called on for a meeting on Monday  with store manager. Also told it’s UK wide it will be happening
hi penny,
are you a 24hr store? we havnt heard anything about our pfs.  we are not 24hr

ValleysCommando

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Re: Pfs restructuring
« Reply #13 on: 19-06-20, 05:07PM »
Our PFS Manager has been briefed, but give nothing more than that.

Does anyone know what stores have been/will be impacted by the proposed changes?

pfstlc

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Re: Pfs restructuring
« Reply #14 on: 19-06-20, 05:30PM »
My manager has said that 'changes are happening'. Heard from a manager at a different store that there was supposed to be a meeting with all PFS colleagues on Tuesday...
« Last Edit: 19-06-20, 05:32PM by pfstlc »

owlnight

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Re: Pfs restructuring
« Reply #15 on: 19-06-20, 05:56PM »
PFS Moves into 3 categories

Normal Opening Hours/staffing then remote cctv during the night meaning no cover needed for Pay @ Pump

Part Single Manned with added security ie. screens, door locks added cctv, direct link to store etc

Full Pay @ Pump Only - no kiosk
hi nichster,
are these coming changes to all pfs or just the 24hr ones?

Penny

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Re: Pfs restructuring
« Reply #16 on: 19-06-20, 07:34PM »
Welshie- we aren’t 24 hour we close at 8pm and have someone on site with door locked till midnight for pay at pump. Been told that person is no longer required as cctv will be monitoring pumps when this new structure starts

owlnight

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Re: Pfs restructuring
« Reply #17 on: 20-06-20, 11:16AM »
hi penny
have you been told there will be single manning during the day? and thanks for the above reply.

Penny

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Re: Pfs restructuring
« Reply #18 on: 20-06-20, 11:48AM »
Hi owlnight- yes we have told it will be single manned most of day and cvtv monitoring pumps during the night

owlnight

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Re: Pfs restructuring
« Reply #19 on: 20-06-20, 12:22PM »
penny,
any mention of what they propose to do with the surplus staff??

Stitch

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Re: Pfs restructuring
« Reply #20 on: 20-06-20, 06:37PM »
Welshie- we aren’t 24 hour we close at 8pm and have someone on site with door locked till midnight for pay at pump. Been told that person is no longer required as cctv will be monitoring pumps when this new structure starts

Is your main store a 24hr?

Penny

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Re: Pfs restructuring
« Reply #21 on: 20-06-20, 10:44PM »
No we aren’t a 24 hour store.

« Last Edit: 21-06-20, 09:26AM by Nomad »

oldfashionedplayer

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Re: Pfs restructuring
« Reply #22 on: 21-06-20, 03:35AM »
Ours before covid closed at 9, then was supposed to be monitored by security in store (we haven't had security for about a year on nights), so just just be head office run? No clue.. But if it became a 24 hour thing I'd just volunteer for it to be honest.. Less problems with managers lol.

owlnight

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Re: Pfs restructuring
« Reply #23 on: 21-06-20, 12:54PM »
No we aren’t a 24 hour store.

penny,
any mention of what they propose to do with the surplus staff??

Gorgeous69

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Re: Pfs restructuring
« Reply #24 on: 21-06-20, 08:02PM »
Checkout manager merging with services