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25-05-20, 02:50PM

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Author Topic: Picker performance  (Read 1554 times)


  • VLH Supporter
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Picker performance
« on: 15-01-20, 08:19PM »
Is it just me or are pickers performances being reviewed so that they can get rid of people?


  • Smart Arse
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  • Posts: 878
Re: Picker performance
« Reply #1 on: 15-01-20, 08:25PM »
It's a risky maneuveure, a decision where they arbitrarily performance manage pickers to avoid paying redundancy would have to be consulted with by the legal team. An employment tribunal would justifiably scrutinise the arbitrary nature of the performance reviews and most likely award the claimant for unfair dismissal, this would also likely be affected if there were grievances not only about the arbitrary nature of the performance reviews but also requests for capability assessments on the role being refused.


  • VLH Supporter
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Re: Picker performance
« Reply #2 on: 11-02-20, 08:42AM »
I've found pick rates for personal shoppers to be achievable.

The figure is for the team to achieve, in the team there will be people over the target, on the line and some under.  As long as the team are trying there their best, the team manager can stand by the team figure.

however, if there is lots of talking on pick or people just don't like the dot com way of life.  This can cause problems and really annoy others in store who are working hard.

The main thing to find out if pick rates are not being met are to find out:-
What's in the way of the pick rate.
Listen to the shopper and work with them.


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