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Author Topic: The Hub  (Read 76405 times)

Snaarffie

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Re: The Hub
« Reply #225 on: 06-12-19, 11:07PM »
To record audio the store would have to ask permission from high up the security head office lot and have a dam good reason. Then it can only be used for a tiny amount if time. Same with covert cameras. Only place audio is norm recorded is search rooms but theybwill tell you if its in record etc first

lucgeo

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Re: The Hub
« Reply #226 on: 07-12-19, 01:03PM »
May I ask my VLH friends how they would feel and what they would do if to their great surprise they were to discover a microphone in their small stockroom?  This stockroom could also be right next to the area where staff take their breaks.

I would take a photo of the microphone, then I would say in a loud clear voice, " is that a mic? I'm going to report  this illegal covert recording!!"

Walk out, and watch them scatter!!
Live for today. Learn from yesterday.

alf

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Re: The Hub
« Reply #227 on: 07-12-19, 02:08PM »
Perhaps a dumb question, but are you sure it's actually a microphone.

I mean is it literally a microphone a singer would use, or is it something more covert?

penguin

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Re: The Hub
« Reply #228 on: 07-12-19, 05:40PM »
Unless the correct approval has been given in writing from head office to record in this way whoever is doing it could well end up facing gross misconduct proceedings, although what's the betting once someone raises the issue the microphone either gets moved or taken away all together. Or Tesco deny all knowledge and try to blame it on someone doing it off there own back.
Tesco - the moden day word for workhouse

VladPutin

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Re: The Hub
« Reply #229 on: 21-12-19, 06:15AM »
Administrator Comment Post content deleted for violent remarks.

proxywizard

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Re: The Hub
« Reply #230 on: 22-12-19, 11:49PM »

proxywizard

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Re: The Hub
« Reply #231 on: 22-12-19, 11:53PM »

Redshoes

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Re: The Hub
« Reply #232 on: 23-12-19, 06:38AM »
I have wondered about services manager and the hub.  There have been rumours about services manager role for a long time but mostly for the stores without PFS.
A while ago the company said they were doing away with the checkers of the checkers. A lot of the service manager reports are just this. Will the hub take over with till investigations?
Leading on from this, what about the audits? A lot of the financial audit could be done from random checks via the hub, little need for an actual auditor to visit the store. Same fir S&L audit, can check if routines being completed randomly via the hub, see if books are being signed etc.

Cleaner1

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Re: The Hub
« Reply #233 on: 23-12-19, 09:10AM »

forrestgimp

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Re: The Hub
« Reply #234 on: 23-12-19, 09:56AM »

Cleaner1

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Re: The Hub
« Reply #235 on: 23-12-19, 12:38PM »
Forrestgimp

Tell us what then

NightAndDay

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Re: The Hub
« Reply #236 on: 23-12-19, 01:42PM »
I have wondered about services manager and the hub.  There have been rumours about services manager role for a long time but mostly for the stores without PFS.
A while ago the company said they were doing away with the checkers of the checkers. A lot of the service manager reports are just this. Will the hub take over with till investigations?
Leading on from this, what about the audits? A lot of the financial audit could be done from random checks via the hub, little need for an actual auditor to visit the store. Same fir S&L audit, can check if routines being completed randomly via the hub, see if books are being signed etc.

SRMs were made redundant in Express and Express esso alliance stores with the DSMs.

forrestgimp

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Re: The Hub
« Reply #237 on: 23-12-19, 05:19PM »
Forrestgimp

Tell us what then

It tells us when somone is opening the waste cage, it tells us when someone is wasting a product at customer services it tells us if people are taking things off the shelf like makeup and other sundry items. We can watch live or rewind a sale to see the POS go up the till. There is a shed load of stuff it can do however its not there to check people going for a fag or having a crafty 5 mins extra on their breaks or talking or using their phones.

penguin

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Re: The Hub
« Reply #238 on: 23-12-19, 05:54PM »
The hub and similar systems are the future of work, like it or not, and anyone who thinks its just a Tesco thing to spy on the staff should be under no illusion other companies are bringing in similar systems as we speak.
Tesco - the moden day word for workhouse

Tinsandcoffee

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Re: The Hub
« Reply #239 on: 29-01-20, 07:49AM »
Does anyone no when this system is actually going live? We have been told it is not live in our store and will be informed when it does go live

Theodore

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Re: The Hub
« Reply #240 on: 29-01-20, 06:05PM »
It has been live in our store for months. A dozen or so investigations and one member of staff quit recently after being pulled up on not doing something correctly.

Redshoes

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Re: The Hub
« Reply #241 on: 30-01-20, 03:51AM »
From what I can gather, the hub is installed in areas. Once all stores in that area have it they then go live as a group or area. Stores are not told a date just a guide of when this may be. Before it goes live as a group/area it record, can review footage in store. The hub can see what the store are looking at and review footage too but they don't ping back issues until after area/group all go live.

Tinsandcoffee

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Re: The Hub
« Reply #242 on: 30-01-20, 08:29AM »
So once it goes live there could potentially be a backlog of investigations?

Redshoes

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Re: The Hub
« Reply #243 on: 30-01-20, 09:35PM »
No idea, just have to wait and see.

NavyNinja

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Re: The Hub
« Reply #244 on: 20-02-20, 01:27PM »
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!

Justwaiting

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Re: The Hub
« Reply #245 on: 20-02-20, 02:14PM »
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!

You should never reduce anything to the price it would be with a coupon. The coupon should be processed as a non scanned coupon. If you don't know this you probably shouldn't have any privileges.

Katarn2000

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Re: The Hub
« Reply #246 on: 20-02-20, 02:16PM »
That will probably trigger the hub. You should tell your manager about this before they find out.

Morris999

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Re: The Hub
« Reply #247 on: 20-02-20, 02:20PM »
It will depend, in my experience with The Hub, when investigations have come down for checkouts it usually means the same cashier has done the same thing afew times in the space of a few weeks
Ie: not checking how many items the customer has and just taking customers word for it without actually checking themselves.
One the other hand The Hub will send an investigation down straight away if the Duty manager didn’t close the makeup cabinet at 20.00 the night before!

So it all really depends what the Hub people have been told to focus on.

That being said you shouldn’t have reduced the item, instead you should have processed the coupon as a non-scanned coupon or just have waited for the team support to arrive, as for all you know the coupon could have been a fake/copied one.
Either way I doubt it will trigger a Hub investigation if it’s the first time you have reduced an item.

checkoutmonkey

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Re: The Hub
« Reply #248 on: 20-02-20, 06:24PM »
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!

You won’t lose your job. At most you might get a let’s talk about the correct process in this situation, and to be reminded that in that situation you SHOULD have waited for a Team Support. Price reductions AND non scan coupons are both things that you should not be doing without checking first

NavyNinja

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Re: The Hub
« Reply #249 on: 20-02-20, 07:10PM »
Thnkx guys, though a little worried now to be honest :( How quick are Hub investigations then (i.e. when would I find out if it has dobbed me in?). Think I heard somewhere it was on a two week delay.

 

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