verylittlehelps

Very Little Helps => Dot Com => Topic started by: Joe Smith on 30-11-19, 11:31AM

Title: Hazardous addresses - various store policies?
Post by: Joe Smith on 30-11-19, 11:31AM
Title: Re: Hazardous addresses - various store policies?
Post by: blueberet on 30-11-19, 11:59PM
Welcome to VLH Joe, good on you for refusing to take the shopping further than you have deemed safe.

I am a little confused by the outcome of your investigation though, how can they not take further disciplinary action if they think that you should have got the shopping closer to the customer? What happens if you have to do the drop again are they expecting you to put your safety in jeopardy?

In answer to your question the store that I work at the management team are not supportive of drivers with concerns with hazardous addresses. There is a particular drop that we have that most drivers complain about yet when our manager visited the address his response was that he didn't see what we were complaining about and that he would just give us extra time for the drop.

I wonder if they have fulfilled their duties within the the manual handling operations regulations, but with how they dealt with the GB domestic driving rules I highly doubt it.
Title: Re: Hazardous addresses - various store policies?
Post by: NightAndDay on 01-12-19, 01:38AM
It is illegal to be fired for refusing to fulfil a request due to health and safety concerns, saying this however, it does need to be documented. I recommend using your phone to video/take a photo of the hazardous element in question when making the delivery, if the managers discipline you again, request a health and safety assessment on what is being asked of you, if the HSE deems it unsafe, they will provide documentation and a mandate for the managers to follow and incorporate into their policies.

If they fire you regardless of the assessment, 6 figure payouts from tribunals aren't unheard of (and this comes under statutory rights, which is one of the few rights where an employer can't sack you in the first 2 years of employment.)
Title: Re: Hazardous addresses - various store policies?
Post by: Joe Smith on 02-12-19, 07:23AM
Title: Re: Hazardous addresses - various store policies?
Post by: lucgeo on 02-12-19, 08:30AM
Your second paragraph is your evidence, and your defence. How can next steps be the first steps already initiated by you? They found no further action, yet have not acted upon the concerns in the first instance, but have tried to put the onus on you to raise what has already been raised.

Refuse the drop as an unreasonable request, and insist that a risk assessment be carried out by your H&S rep and a copy of their findings/recommendations presented to you.
Title: Re: Hazardous addresses - various store policies?
Post by: lucgeo on 02-12-19, 08:55AM
 8-) moving forward, you can then initiate a reporting system for special measures for your store, acting on the H&S assessment, because once it's written down as hazardous, or of great concern, by that rep, the management will be duty bound to act upon it, and then your team  can get involved in the reporting process.
Title: Re: Hazardous addresses - various store policies?
Post by: meme2016 on 02-12-19, 07:29PM
not supported at all.

A simple not able to get round to the back of a customers house due to obstructions got me a warning, had photo evidence was told I should have got over the obstacles, pointed out that was against health and safety was told only the customer matters.
Title: Re: Hazardous addresses - various store policies?
Post by: lackofinterest on 02-12-19, 08:27PM
i would have put a grievance in against the ar**h*le who said that. what a fecking idiot!! >:(
Title: Re: Hazardous addresses - various store policies?
Post by: Joe Smith on 02-12-19, 08:33PM
Title: Re: Hazardous addresses - various store policies?
Post by: NightAndDay on 02-12-19, 10:26PM
not supported at all.

A simple not able to get round to the back of a customers house due to obstructions got me a warning, had photo evidence was told I should have got over the obstacles, pointed out that was against health and safety was told only the customer matters.

If a notetaker was present (as is due process for disciplinary investigations) and was accurately recorded to say your health and safety doesn't matter, a grievance to the manager about him saying your health and safety doesn't matter will open up some very colourful but at the same time "open and honest" conversations between the SM/AM and disciplinary manager in question, probably incorporating elements of "how would you like your P45 handed to you standard or first class."
Title: Re: Hazardous addresses - various store policies?
Post by: Long gone on 02-12-19, 11:46PM
I love how these idiotic managers just make up the rules as they go along, beggars belief. If all of the managers were called out on their BS I think the company would have about 7 managers.
Title: Re: Hazardous addresses - various store policies?
Post by: forrestgimp on 12-01-20, 08:10PM
What an odd thing to do in a disiplinary.. say to the person there is no firther action because you are accusing us of not caring about your health and saftey, we do care but goping forward we expect you to complete the delivery.


I hope that is documented, Them telling you to report it again sounds just as daft.
Title: Re: Hazardous addresses - various store policies?
Post by: Miremare on 12-02-20, 09:52AM
driver is empowered to make decision regarding what's dangerous.
i.e. if driver doesn't feel safe going to address or certain location that's it.
dot com manager has to call customer to discuss issue then go from there.
if customer cannot help with different location, that's it, we have to protect our people and our assets.
sometimes customers use us as they know where they live is not ideal.
Title: Re: Hazardous addresses - various store policies?
Post by: Stevil on 12-02-20, 05:58PM
its all well and good quoting the policy and what SHOULD happen, but in reality it doesnt work like that, i have yet to see in manager back up a drivers decision in the years i have worked at dotcom. the driver is nearly always put in an awkward position and made to feel undervalued