verylittlehelps

Very Little Helps => All departments => Topic started by: Cityromeo on 18-11-19, 01:59PM

Title: MyAccount
Post by: Cityromeo on 18-11-19, 01:59PM
Is anyone having any issues with MyAccount registration?

It appears the transition to moving systems over to it has begun (Colleague Room for example). I can put my employee number in, but as soon as I get to DoB and NI number entry, it states it does not match their records! Anyone had any experience with this?

Been trying it spontaneously for the last couple of years to no avail, the IT helpdesk are about as helpful as a chocolate teapot in all honesty!
Title: Re: MyAccount
Post by: barafear on 19-11-19, 01:43PM
yeah I managed to do it yesterday. all seemed to go ok. it now seems I have a name.surname@tesco.com email address.

Title: Re: MyAccount
Post by: genome on 19-11-19, 04:01PM
there's no email attached to it, it's just a username.
Title: Re: MyAccount
Post by: lordadmiral on 19-11-19, 06:34PM
I am not receiving pin via sms. Simply, it doesn't work.
Title: Re: MyAccount
Post by: Roxylady on 20-11-19, 12:31PM
Title: Re: MyAccount
Post by: Civil-ladies on 20-11-19, 12:59PM
I too have had trouble signing in. Use to go on to The Colleague Room now getting a message asking me to sign in to  MyAccount.global.tesco.org which is not recognizing my employee number and giving this error: "Sorry, we can't activate your account right now. If you already know your password, please use this option. (1168)" I don't know my password and I hardly see my line manager to ask.
Title: Re: MyAccount
Post by: Charlie Harper on 20-11-19, 02:45PM
You did put 'UK' in front of your colleague number right??

I did manage to do mine at home, but loads of my colleagues are having trouble signing up.
Title: Re: MyAccount
Post by: barafear on 20-11-19, 06:05PM
Good point.

That was the "catch" - include UK in front of your employee number - as per the example shown.

Bit gutted about not being an email address.
Title: Re: MyAccount
Post by: sunshine girl on 02-12-19, 03:33PM
Hugely frustrated with this, manager told me it was all set up for me, when I tried it at home, message came up 'error', then tried setting it up myself, said application successful but still says 'error' message on website - don't know where to go with this now as apparently we need to book our holidays on this website next year ourselves?  >:D
Title: Re: MyAccount
Post by: lackofinterest on 02-12-19, 05:16PM
give the dates to your manager. let him do it in works time. he gets paid for that you don't!!
Title: Re: MyAccount
Post by: sunshine girl on 09-12-19, 01:50PM
Finally managed to get to the correct site by clicking on a link on the original 'Our Tesco' site - was given totally duff info from my manager originally and now found out lots of other people in my store cannot access their account either - when myself and a colleague asked if another manager could help us last week (since they said it was vital we were able to log on to My Account) we were told we could see a manager but only in our own time after work - I DON'T think so, especially not with appalling Christmas CD playing on loop all day, it's driving us all insane, I cannot wait to get out of there - not one manager in our store seems to have a single shred of common sense at the moment, they seem to have gone collectively insane, I will be looking for alternative employment in the New Year - in the meantime I wish you all a very Happy Christmas, hope  you are surviving better than I am :(
Title: Re: MyAccount
Post by: Preacherpauly on 09-12-19, 02:27PM
So I've been away for 5 weeks and stumbled on this. I tried uk and my number but says i cant log on. Shambles
Title: Re: MyAccount
Post by: lackofinterest on 09-12-19, 04:00PM
because they couldn't run a f****ng bath!!!!
Title: Re: MyAccount
Post by: lucgeo on 09-12-19, 07:10PM
Hugely frustrated with this, manager told me it was all set up for me, when I tried it at home, message came up 'error', then tried setting it up myself, said application successful but still says 'error' message on website - don't know where to go with this now as apparently we need to book our holidays on this website next year ourselves?  >:D

Anything work related is done in company time...end of.
Title: Re: MyAccount
Post by: lordadmiral on 09-12-19, 09:41PM
So I've been away for 5 weeks and stumbled on this. I tried uk and my number but says i cant log on. Shambles
I managed to register 2 days ago. My emyee number, NIN,  phone number been accepted this time.
Title: Re: MyAccount
Post by: rayinski on 10-12-19, 08:58PM
I'm prepping my holiday request for next year this week as I'm on holiday. But if as sunshine girl says, we have to do it online next year, what about those that don't have internet access?
Title: Re: MyAccount
Post by: lucgeo on 10-12-19, 09:19PM
All internet usage should be done in work time. Access to a computer should be provided by the company to use in a private area, and time allowed during your working hours, not in your break time, which is unpaid so therefore not in company time.
Title: Re: MyAccount
Post by: rayinski on 10-12-19, 10:24PM
Thanks for that lucgeo.

I've always done any online training on company time and usually asked the wages clerk to order my uniform. So if they go ahead with online only for holiday booking then I shall most definitely be doing that on their dollar so to speak.
Title: Re: MyAccount
Post by: Xxxx on 10-12-19, 10:44PM
Yeah having problems as well get to mobile phone number and no code sent  have asked manager to get details still waiting
Title: Re: MyAccount
Post by: lordadmiral on 11-12-19, 07:38PM
00447123456789. Remember to skip  first zero of your mobile number
Title: Re: MyAccount
Post by: Xxxx on 12-12-19, 09:14PM
Yeah that worked cheers got set up thanks.