verylittlehelps

Very Little Helps => Stores => Topic started by: Miremare on 06-11-19, 09:47PM

Title: team managers 80% floor 20% on dept
Post by: Miremare on 06-11-19, 09:47PM
I've been away from Tesco for a few weeks, on my return I've been told that team managers are supposed to do 20% of their time on their dept and 80% of their time helping fill grocery etc helping on floor.

Any ideas where this has come from, is there any paperwork or communication to explain this  :question:

Many thanks.
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 06-11-19, 11:02PM
Global Moderator Comment Please do not quote immediately prior post(s).

Daily routine for managers - come in , sit down, have a meeting, have a break after meeting, have another meeting , dinner....tidy up.....go home.
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 07-11-19, 07:18AM
It's now silly season...and obviously you're short on shopfloor staff, so therefore get it clarified, if SM states that's what they expect, log your time...make a note of your daily tasks, and once you've hit 20%, just go fill and leave the rest of your tasks unfinished.

You have prioritised and managed your 20% dept time, and then spent your remaining 80% on shopfloor. If you're on the shopfloor and you hit 80% walk away.
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:08AM
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 07-11-19, 08:12AM
A manager can't justify his disparate increase in salary if 80% of his role is doing the same job as a ca.
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:13AM
It is 20% managing paperwork ect, 80% in dept working with your team!
Title: Re: team managers 80% floor 20% on dept
Post by: rayinski on 07-11-19, 01:14PM
In my store (metro),

The shopfloor managers were doing this before the recent changes, unless doing an investigation or activity that required them to be off the floor longer than that. Maybe my store is one of the better ones in that regard?
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 07-11-19, 01:15PM
Working with your team sounds a lot like doing the same job they're doing. Unless you think standing behind them timing them is a managerial role worthy of a higher levelbof competence.
Title: Re: team managers 80% floor 20% on dept
Post by: darklighter on 07-11-19, 01:58PM
So, for a 9hr shift it is 1.5hrs paperwork, 6hrs helping on the shop floor assuming they are entitled to the same breaks as a c.a?

How does this justify the salary?
Title: Re: team managers 80% floor 20% on dept
Post by: Tossgo on 07-11-19, 06:11PM
Does this include the 30min breakfast? 1 1/4 lunch and 30 min tea break they all take?  :thumbup:
Title: Re: team managers 80% floor 20% on dept
Post by: Miremare on 07-11-19, 07:07PM
I've come back from a lifestyle break.

on return lots has happened , counters re structure, stock control re structure.

we have 5 managers that have left and there has been a re shuffle and advertisement of jobs.

when the updates were given to me by the store manager, I was told that each week you should only be spending 20% of your time on your dept then the remaining 80% in the store supporting.

sometimes these are store rules , I was just interested to see if it was a company roll out id missed .
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:19PM
Title: Re: team managers 80% floor 20% on dept
Post by: Miremare on 08-11-19, 09:58AM
in August 2017 when we went nights to days, the shop has been filled 4 times properly since then.  Grocery replen have 4-5 people per twilight to fill an extra, fresh fair no better, fresh deliveries promised for 9pm at night turn up at 6am in the morning.

Managers are leaving by the week, when I returned, I thought someone had died, the atmosphere in the shop is terrible, but what can you do.  We had a sd visit this week.  I've never seen so many people in the store the night before for the visit, shame this isn't done for the customers.

My original post was to see if this is a corporate steer or a store issue.
Title: Re: team managers 80% floor 20% on dept
Post by: Cleaner1 on 08-11-19, 11:29AM
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 08-11-19, 12:14PM
If its such an easy job and the paycheque paved with gold why don't you do it?
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 08-11-19, 01:05PM
Supply and demand, there's thousands of people that would do it but a handful of positions (and diminishing with all the restructurings that are happening).
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 01:41PM
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 03:35PM
And yet you're now a lowly GA in Tesco and so deeply fulfilled in life you have to come on an anonymous website and criticise your betters.

Marvellous stuff. Keep it up my friend, you're making my dinner hour and that of my manager pals fantastically entertaining.

I love this site, it's brilliant fun.
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 08-11-19, 03:55PM
I've gone from "lowly GA" to Shift Leader to senior government consultant. Tesco recruitment, promotion and development strategy is failing them by looking at the state of all the Express stores and who they have as SM as well as their significant decline in market share.
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 08-11-19, 04:04PM
Jesus there is only one thing worse than a "useless tesco manager" and that's someone who works for the government!  ;D
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 04:18PM
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 04:26PM
And yet the pull of Tesco is still strong enough to bring you in here to criticise your betters?

As I said, marvellous stuff.
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 04:28PM
I've gone from "lowly GA" to Shift Leader to senior government consultant. Tesco recruitment, promotion and development strategy is failing them by looking at the state of all the Express stores and who they have as SM as well as their significant decline in market share.

As I have said for years, the training and experience one receives working for Tesco  can help some Pepe get even better jobs in later life.

Well done to you of course. And also your ex managers. They made you what you are today.

Bravo sir.
Title: Re: team managers 80% floor 20% on dept
Post by: Nomad on 08-11-19, 04:33PM
'a lowly ga' 'criticise your betters' you can't get any more entertaining than that.

Back to the topic please.
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 05:11PM
Administrator Comment Back to topic.
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 08-11-19, 05:59PM
TUT TUT.....Nowanexmanger,

A better paid position does not make you anyone's better, and vice versa. Seriously, I thought you were "better" than that  :-X
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 09-11-19, 03:33AM
With new phones etc a manager is expected to spend less time in an office. I don't think there is anything in writing though about where the time needs to be spent. I have however seen in the new metro manager role pack that it states they should not fill shelves. It does list all new tasks and they are extensive.
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 09-11-19, 11:39AM
The phones are useless for any real work. Yes you can look at figures etc but cant print anything off to show your team and half the time they lose connection.
Title: Re: team managers 80% floor 20% on dept
Post by: Cazcat on 09-11-19, 06:19PM
Maybe a bit of confusion with the new shift leaders job ?.In our store, a metro, they are told that 75% of their day has to be spent filling.
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 10-11-19, 11:04AM
Shift leaders are expected to fill and I think 75% has been mentioned. The manager role is what I was talking about. I forget the exact title of the new manager role in metro stores but it is up to them to ensure all aspects of the store are functioning, the job is huge and as such they need not to be filling, it is stated. The 25% that shift leaders have for admin side of role should be used on schedules, filling overtime, signing S&L books etc.
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 10-11-19, 11:24AM
It seems there's a significant disparity in responsibilities between Express and Metro Shift Leaders, Shift Leaders are 90% of the time the duty manager in Express, the only position above them is Store Manager. In Metro it sounds like there's a further devolvement of responsibilities.
Title: Re: team managers 80% floor 20% on dept
Post by: TWD on 10-11-19, 11:58PM
I was a Team manager for 3 years, first nights then bakery. It's different in each store but in mine we were worked hard by lead team, who subsequently did next to nothing. Turnover was a joke, and it was without a doubt the worst job I've done, I actually enjoyed working for Tesco as a CA and TL before that. Don't regret it though as it gave me some skills which helped me get the job I'm in now and appreciate how much better it is. Never looked back after leaving Tesco and retail in general, Public sector for the win.
Title: Re: team managers 80% floor 20% on dept
Post by: Mark calloway on 11-11-19, 12:07AM
One of our managers fills for 98% of his shift. Not bad money for filling shelves
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 11-11-19, 01:21PM
Grocery managers tend to fill a high percentage of shifts, won't be the same in all stores but the five I have worked in this has been the case. They are on shop floor, with team, spotting trade opportunities.
Same sort of thing with fresh.
Stock/admin have a higher level of desk work to be done.
Services and checkouts would probably support the front end more than shop floor.
I notice that the new structure in metro stores is divided up into Replenishment, admin and service. This is interesting and could it be a hint of where things are going in the future?
Title: Re: team managers 80% floor 20% on dept
Post by: Mr ford on 22-11-19, 10:58PM
It's always been the same. You leave your own department and fill on grocery. So stop moaning and just bloody fill it.
Title: Re: team managers 80% floor 20% on dept
Post by: Nomad on 23-11-19, 10:04AM
Good managers have spare time  :thumbup: bad managers have none  :thumbdown:
Title: Re: team managers 80% floor 20% on dept
Post by: takethemoneyandrun on 23-11-19, 10:25AM
One of our managers fills for 98% of his shift. Not bad money for filling shelves
Hence there will be structure changes...minimum manning in super stores 2/3 team managers not 7/8 like in our store that only takes 400k a week and shift leaders...
Team managers doing a deputy role for half the money although all ours does is fill shelves...
Shift leaders doing manager role half the money
Every body's happy... :D :D
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 23-11-19, 10:39AM
Sometimes, with a good manager you don't always notice when being managed. Our grocery manager is just such a man. He is fully aware of what everyone is doing and can do so from an aisle.  People go and see him and he can direct things, spot things and deal with things with little interruption to him filling. He is not so good at the paperwork side of things though. He also struggles to deliver the refresher training as its himself plus one off shop floor. Normal holidays and Christmas hours etc are ok, just not always on paper but strangely enough he has a great report rapport with checkout team support and they help with the training. He is good at getting the most out of people, but in a nice way. His team are very loyal to him, they have had worse so appreciate him.
Title: Re: team managers 80% floor 20% on dept
Post by: VladPutin on 23-11-19, 03:45PM
The only thing I need a manager for is to sign my holiday request forms. Beyond that, they might as well not turn up at all.
Title: Re: team managers 80% floor 20% on dept
Post by: StinkyPoo on 23-11-19, 04:35PM
My manager doesn't bother signing the forms either! Just says ok that's fine!
Title: Re: team managers 80% floor 20% on dept
Post by: takethemoneyandrun on 23-11-19, 06:41PM
Sometimes, with a good manager you don't always notice when being managed. Our grocery manager is just such a man. He is fully aware of what everyone is doing and can do so from an aisle.  People go and see him and he can direct things, spot things and deal with things with little interruption to him filling. He is not so good at the paperwork side of things though. He also struggles to deliver the refresher training as its himself plus one off shop floor. Normal holidays and Christmas hours etc are ok, just not always on paper but strangely enough he has a great report rapport with checkout team support and they help with the training. He is good at getting the most out of people, but in a nice way. His team are very loyal to him, they have had worse so appreciate him.
He is a dying breed...he would be a great loss  :)
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 24-11-19, 11:45AM
Sometimes, with a good manager you don't always notice when being managed. Our grocery manager is just such a man. He is fully aware of what everyone is doing and can do so from an aisle.  People go and see him and he can direct things, spot things and deal with things with little interruption to him filling. He is not so good at the paperwork side of things though. He also struggles to deliver the refresher training as its himself plus one off shop floor. Normal holidays and Christmas hours etc are ok, just not always on paper but strangely enough he has a great report rapport with checkout team support and they help with the training. He is good at getting the most out of people, but in a nice way. His team are very loyal to him, they have had worse so appreciate him.

That is not being a manager though...all of the above could, and usually was done by shopfloor team leaders. An experienced CA could, and usually did most of the above, apart from training, paperwork etc, when they got rid of the team leaders.

This manager is not fulfilling his full role, he delegates his responsibilities, because he's got the gift of the gab and the charm. Maybe if the other managers followed suit, they'd be loved by their team also?

We had a lovely team manager, who was a bit of a softee, constantly put on by senior team, and other managers would have a go, due to her laid back personality, but she just let it go over her head. Being a team of older, more experienced CA's, we were thought of as difficult by other managers, but she always had our backs, and us her's. She rarely gave us training, as she knew us too well, and would arrange for a newbie, or other manager to do it. Think an hour was our best for a 10 minute refresher from a new manager.  ;D. If she did draw the short straw, she would arrange the training for 15 mins before our end of shift.  :thumbdown:
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 24-11-19, 12:17PM
With a good manager you don't always know when you are being managed.
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 24-11-19, 02:49PM
Or not being managed  ???
Title: Re: team managers 80% floor 20% on dept
Post by: gomezz on 24-11-19, 07:11PM
I think the best managers are facilitators:  They are able to make things happen when and where they should to allow the rest of us to do our job properly.