verylittlehelps

Very Little Helps => Stores => Topic started by: beentheredoneit on 13-08-19, 04:03PM

Title: The Hub
Post by: beentheredoneit on 13-08-19, 04:03PM
Apparently a small store near us has been on the Hub for a few weeks. 14 disciplinary meetings in first two weeks.
Main one seems to be using personal phone whilst working (probably s good thing)
Colleagues now a bit scared of what they will be disciplined for next (possibly not so good).
Title: Re: The Hub
Post by: kaled78 on 13-08-19, 04:43PM
lots of students in my store use there phones to make lists of what stock they need,before they go into the warehouse
Title: Re: The Hub
Post by: King1999 on 13-08-19, 04:47PM
Stalag Tosco we will work you to death......💀
Title: Re: The Hub
Post by: NightAndDay on 13-08-19, 04:53PM
Apparently a small store near us has been on the Hub for a few weeks. 14 disciplinary meetings in first two weeks.
Main one seems to be using personal phone whilst working (probably s good thing)
Colleagues now a bit scared of what they will be disciplined for next (possibly not so good).

It's easily arguable that the ca is using their phones for Tesco productivity apps such as inform and InMoment, unless it's obvious from the footage they were whatsapping etc.
Title: Re: The Hub
Post by: King1999 on 13-08-19, 05:28PM
Yep a company that prefers an app to people,I would say they all could have been using inform......if they are zooming in on screens then isn't that a breach of data protection ....... whose to say they aren't taking pins at the checkouts....just love a company that is running on lack of trust makes me sick every single day,can't just get on with your job anymore hope they get sued along the line the arrogant twats.
Title: Re: The Hub
Post by: Hammer10 on 13-08-19, 05:46PM
Title: Re: The Hub
Post by: Red75 on 13-08-19, 06:03PM
It's there as much to watch staff as much as anything else. No doubt staff will be monitored to see where the business can make more savings. Not surprised by the increase in disciplinaries. These cameras make me feel nervous even though I do little that I see as being wrong. Maybe I could do something that gets me sacked even without meaning to do anything wrong. I know they say that if you've done nothing wrong you've got nothing to fear but I still find their presence sinister. I think of many of us, even though these thi gs maybe relatively minor, have done things that we could have got sacked for.

Title: Re: The Hub
Post by: spike_pkh on 15-08-19, 03:27AM
Its about time people were a bit scared that they will be caught slacking off or breaking policy.. might actually get some productivity now
Title: Re: The Hub
Post by: lucgeo on 15-08-19, 07:51AM
 8-) 8-) One slightest error and a full investigation will ensue...So unless you're Teflon coated, aware of every policy, on a 24/7 available flexibile contract, and related to a senior manager, you'll be in their sights, regardless of how much you may think your indispensable...slightest slip up and your out...you could shout it from the rooftops, what a bloody good worker you are compared to every other slacker in the building, they won't give a diddly s*** mate...your out, replaced by a temp or agency worker.
Title: Re: The Hub
Post by: Cleaner1 on 15-08-19, 09:55AM
lucgeo  :)
Title: Re: The Hub
Post by: thor god of thunder on 15-08-19, 11:21AM
surely watching people on camera isn't legal? or are they just claiming "management" have seen you do xyz?
Title: Re: The Hub
Post by: King1999 on 15-08-19, 11:46AM
Staff are normally productive when they are happy.......oh wait no chance of that is there.
Title: Re: The Hub
Post by: forrestgimp on 15-08-19, 02:43PM
surely watching people on camera isn't legal? or are they just claiming "management" have seen you do xyz?

Why wouldnt it be legal? There are notices up everywhere telling you that images are being recorded its your choice if you dont want to work to Tesco after reading that.
Title: Re: The Hub
Post by: penguin on 15-08-19, 03:00PM
You might find your choice of employment becoming very low if you object to being recorded by a system like the hub as more and more companies are moving over to such systems, we can all see where retail is heading, remote monitoring by the hub or something similar of the staff with one or two managers around to oversee things, monitor anything the hub throws up and deal with any emergency's, and hold the various legal requirements such as drinks licencing etc.
Title: Re: The Hub
Post by: lucgeo on 15-08-19, 03:01PM
Come in number 6!!
Title: Re: The Hub
Post by: helpme on 15-08-19, 03:10PM
The Hub maybe legal while it's being viewed in a centre designated for that purpose but when managers can log on their mobile phone and view the cameras and can zoom in on staff and see what they are viewing on their phones they are going beyond that and are breaking data laws.
Title: Re: The Hub
Post by: madness on 15-08-19, 03:47PM
8-) 8-) One slightest error and a full investigation will ensue...So unless you're Teflon coated, aware of every policy, on a 24/7 available flexibile contract, and related to a senior manager, you'll be in their sights, regardless of how much you may think your indispensable...slightest slip up and your out...you could shout it from the rooftops, what a bloody good worker you are compared to every other slacker in the building, they won't give a diddly s*** mate...your out, replaced by a temp or agency worker.
Personally I tnd to give the known good workers a bit of slack with misdemeaners and minor things. Its the layabout always sick always late loudmouths that I will more often "go by the book with"
Title: Re: The Hub
Post by: penguin on 15-08-19, 04:20PM
Staff making tiny errors like scanning one less bag of parsnips out than actually end up in waste cage, or giving someone 25p to much change full investigation, shoplifter walks out with a big bag full of high value stock and all we can do is stand and watch then fill a form in. This company is blaming its shrink issues in the wrong place.
Title: Re: The Hub
Post by: optout on 15-08-19, 08:18PM
@madness

Its good to know that there are people like you out there, 'deciding' when policy should, or shouldn't be followed.

God complex much.
But then I thought God was a fan of the 'sick' and afflicted and not a punisher of them.
Title: Re: The Hub
Post by: lucgeo on 15-08-19, 09:07PM
If there's a book to go by, then everyone should be treated, by the book. You shouldn't just  get to cherry pick who gets disciplinary and who doesn't, merely based on your biased opinion, personal preference or pre decisions that joe's OK, a good worker, I'll let him off with not following correct procedures, but Jim's a bit of a whinger and that limp of his does slow him down, so I'll discipline him for not following the same correct procedure as Joe, with a bit of luck he'll go off again with stress, so I can manage him out of the business. "The meek must go to the wall"
Title: Re: The Hub
Post by: Cleaner1 on 15-08-19, 10:03PM
If one manager follows the disciplinary process to the letter I will let them sack me with no appeal. Until then I will play the stress card everytime I get a slap on the wrist by some lubricated ar**h*le.
Title: Re: The Hub
Post by: forrestgimp on 16-08-19, 04:43PM
The Hub maybe legal while it's being viewed in a centre designated for that purpose but when managers can log on their mobile phone and view the cameras and can zoom in on staff and see what they are viewing on their phones they are going beyond that and are breaking data laws.

Who has told you they can do that lol?
Title: Re: The Hub
Post by: helpme on 16-08-19, 04:46PM
Read about it on another post on here.
Title: Re: The Hub
Post by: madness on 16-08-19, 06:16PM
If there's a book to go by, then everyone should be treated, by the book. You shouldn't just  get to cherry pick who gets disciplinary and who doesn't, merely based on your biased opinion, personal preference or pre decisions that joe's OK, a good worker, I'll let him off with not following correct procedures, but Jim's a bit of a whinger and that limp of his does slow him down, so I'll discipline him for not following the same correct procedure as Joe, with a bit of luck he'll go off again with stress, so I can manage him out of the business. "The meek must go to the wall"
Not the point I was making or the type of colleague I was talking about.
Title: Re: The Hub
Post by: forrestgimp on 16-08-19, 06:19PM
Read about it on another post on here.

Dont believe everything you read on here.
Title: Re: The Hub
Post by: trolleyboy96 on 16-08-19, 07:28PM
Title: Re: The Hub
Post by: Roberto on 17-08-19, 09:55PM
I think the Hub will benefit GA's more, hopefully in our store (H,Pool), the managers will be seen, standing around, getting in the staff's faces, having a go at staff on the shop floor in front of customers, always on phones (usually placing bets), all going on breaks together. Half the time rocking horse muck is easier to find than a manager in there
Title: Re: The Hub
Post by: forrestgimp on 18-08-19, 02:06PM
It seems the betting thing is not just my store then, I thought our managers and a few GAs were just inveterate gamblers.
Title: Re: The Hub
Post by: lucgeo on 18-08-19, 03:18PM
One manager and a few colleagues got into a lot of financial difficulties with these gambling sites. Hence another good reason to clamp down on usage whilst working. When they dereased the free daily newspaper down to two, I think I was one of the few who noticed. Really sad sight on break, all sitting on the same table together, all heads down, phones out, without a word of conversation passing between them  :-X

I agree, I don't think I have ever seen staff in any other business, using their phones on shop floor. Some of the younger ones in my old store, used to be playing games on theirs and comparing scores, all related to management or mates of theirs.
Title: Re: The Hub
Post by: Cleaner1 on 18-08-19, 09:18PM
I have my phone on me at all times for recording mangement unreasonable requests, time keeping and noting any holidays booked. Wouldn't know how to use an app. Quite a number of collegues are constantly on the drink, drugs and gambling in my local store. It eases the pain on a daily basis.
Title: Re: The Hub
Post by: gomezz on 18-08-19, 09:31PM
Can't say I get close enough to colleague's phones to see what they are using them for.  Just how hugga-mugga are you people getting?   :o
Title: Re: The Hub
Post by: lucgeo on 19-08-19, 07:52AM
 8-) you'd notice a group of lads all laughing and shouting out their levels, whilst playing in the chiller for an hour or more...on nights the manager and mates going missing for hours sitting outside with their phones on the gaming screen etc...people talk, but not to the SM apparently :-X
Title: Re: The Hub
Post by: forrestgimp on 19-08-19, 09:29AM
Can't say I get close enough to colleague's phones to see what they are using them for.  Just how hugga-mugga are you people getting?   :o

You dont have to be close when they are telling anyone who will listen about the bet they just placed  :D
Title: Re: The Hub
Post by: Cleaner1 on 19-08-19, 10:11AM
The hub was alot of use when the dotcomedy was set alight. The management don't know who they are messing with.
Title: Re: The Hub
Post by: chris9997 on 19-08-19, 12:02PM
it is unlikely that everyone in every store is watched all of the time, because that then doubles the wage bill (1GA to fill + camera operator to watch said task) certain areas will be monitored more no doubt.
Title: Re: The Hub
Post by: forrestgimp on 19-08-19, 03:30PM
If the cameras are the ones they put into our store that supposedly cost over 100k then I wouldnt worry about it they are garbage, Zooming in is digital not optical and as such the picture is like looking at a 90s camera phone when zoomed in you can not see any detail its hit and miss to tell if the people are male or female.

Yep they all record 24/7 and have a 30 day retention so unless Tesco set up a duplicate server center with storage space for all their stores they will be reliant on ours in store so after 30 days its all wiped.

Tesco also have to pay for the licenses to be able to use the fangly dangly system which on ours they have not done in the 2 years we have had it everything except the basics are locked out of use the license even tells you its not a proper one. Once in a while we have to get systems support to come in and update the temporary license key with a different because the entire cctv system stops letting you do anything except view real time footage.

People this is Tesco, they do things half arsed at best and mostly worse than that, any and all shortcuts will be used to save costs so with that in mind stop worrying.

We are supposed to be going onto the hub in september and for it to do what they say we will be needing new cameras and a lot of them I will keep you updated as to if/when we get them.
Title: Re: The Hub
Post by: Preacherpauly on 20-08-19, 03:27PM
They started fitting the extra cameras in my store ready for this hub or whatever it is. A manager already telling staff they will watched and monitored.

Title: Re: The Hub
Post by: King1999 on 20-08-19, 03:57PM
Title: Re: The Hub
Post by: NightAndDay on 20-08-19, 05:40PM
I'd be particularly interested in any SMs getting disciplined as a result of the Hub, common consensus is, they're untouchable in terms of being disciplined.
Title: Re: The Hub
Post by: lucgeo on 20-08-19, 06:29PM
 8-) 8-). They know too much  :-X
Title: Re: The Hub
Post by: NightAndDay on 20-08-19, 06:53PM
Most SM's I've seen know nothing, unless you mean they have info that could compromise the higher ups, and that they would be untouchable as to not be chocolate in corporates political peanut butter.
Title: Re: The Hub
Post by: 5fdp on 20-08-19, 07:16PM
I would agree with the previous comment. The new camera system is c**p. It is digital and most cameras only look up and down the aisle they are in. If you stand at the other end of the aisle from the camera you will virtually be a pixel shape. Funny thing is in our store elvis could set up a concert in the middle aisle and no camera could pick him up. He would be a pixel blob. Obviously the smell might be bad but I bet he still has a great voice. Only bangers will get caught with these cameras.
Title: Re: The Hub
Post by: penguin on 20-08-19, 07:54PM
I'd be particularly interested in any SMs getting disciplined as a result of the Hub, common consensus is, they're untouchable in terms of being disciplined.

Has happened on more than one occasion, anyone thinking an S.M is untouchable is wrong, one went fairly recently after a complaint to the S.D resulted in a formal investigation on the manager complained about.
Title: Re: The Hub
Post by: whatajoke2019 on 20-08-19, 10:37PM
It's been in the store I'm going back to for a while; I believe someone has lost their job already over misdemeanours and the people who have a crafty fag, clock out for a break, have their 'entitlement', clock back in and then have another cigarette so they have longer than allowed are also being 'monitored'.
Title: Re: The Hub
Post by: lordadmiral on 20-08-19, 10:50PM
They started fitting the extra cameras in my store ready for this hub or whatever it is. A manager already telling staff they will watched and monitored.
we have our running few weeks now. First letters, with pictures of their faults, inviting pople for investigation meetings been already handed out.
You cant to this, you cant do that, where've you been or doing .... i should get mine for breaching health and safety rules beacuse of the the way i am squashing cardboard ;D
Title: Re: The Hub
Post by: whatajoke2019 on 20-08-19, 11:03PM
Jumping in cages, perchance, to fit more RSU in?  :D

If The Hub had been around a few years back they'd have had plenty of 'evidence' the way I used to imagine jumping on certain people's heads  8-)

Title: Re: The Hub
Post by: Night Owl on 20-08-19, 11:35PM
Quality on our newly installed system is 4k. Fish  eye lens cameras high up in the rafters, every square inch of shop floor and warehouse is covered. They also have pinch & pull zoom on the display monitor, like on smart phones. Our store is a 26,000 sq foot super store and we have around 100 cameras. A local extra store has around 600 cameras. It has facial recognition to follow known shop lifters continuously during their visit. The systems capability is quite something. Ours took around 3 weeks to install and be operating correctly.
Title: Re: The Hub
Post by: lordadmiral on 21-08-19, 12:57AM
Jumping in cages, perchance, to fit more RSU in?  :D

If The Hub had been around a few years back they'd have had plenty of 'evidence' the way I used to imagine jumping on certain people's heads  8-)
Yes jumping in cages:)...
My worry is that new cctv would be wrongly used. Ex. we have our colleague shoop scrapped, all goods are now on the shop floor in relevant areas (mainly RTC mod or some  trays placed by produce, bakery). You can go there and take what you need. Well, someone in the hub wil just see you taking the item, whitch is free to take and report you for theft.
We had a guy who lost his job for being at wrong place & time so i do belive that something like that will happen again.
Title: Re: The Hub
Post by: chris9997 on 21-08-19, 03:18AM
You are  not to just take goods reduced to clear 1 hour before close the right way I was told was items reduced 1 hour before closing the staff can have free of charge however all items must go through the till and the amount will be removed towards end of tran sactio
n
Title: Re: The Hub
Post by: Preacherpauly on 21-08-19, 09:49AM
It's been in the store I'm going back to for a while; I believe someone has lost their job already over misdemeanours and the people who have a crafty fag, clock out for a break, have their 'entitlement', clock back in and then have another cigarette so they have longer than allowed are also being 'monitored'.
he

The amount of people in mystore who go for a cig before and after their break will be getting meetings. But i fear a few of them will be protected by managers who are close friends
Title: Re: The Hub
Post by: beentheredoneit on 21-08-19, 09:56AM
You are  not to just take goods reduced to clear 1 hour before close the right way I was told was items reduced 1 hour before closing the staff can have free of charge however all items must go through the till and the amount will be removed towards end of tran sactio
n
thats the process -  zeroed out with colleague clubcard. Still seems to be a few teething problems, but seems a lot more straightforward than shop. Main problem we are having is what to do Sundays when we find stock after closing - seems a grey area - and of course stacks of ISB
Title: Re: The Hub
Post by: lordadmiral on 21-08-19, 10:26AM
You are  not to just take goods reduced to clear 1 hour before close the right way I was told was items reduced 1 hour before closing the staff can have free of charge however all items must go through the till and the amount will be removed towards end of tran sactio
n
I know we meant to scan it at the tills but during week days nothing is reduced for staff. Every eveing all cabinets are empty, except sunday (one f**** day) when tills are closed. Our mgr told us to just take it.
Every other day, day staff is simply throwing food away without reducing it. Maybe they just do some reductions for themselves. Nights are not allowed to reduce the stock so we are getting nothing and we trully back to old way, BIN IT.
Title: Re: The Hub
Post by: taliahad on 21-08-19, 03:36PM
I think Tesco will be in danger of having no staff at all if they come down too hard on people.  Reading through this thread reminded me that I made a honest mistake earlier today, we were so very busy and stressful , I forgot to do something that I should have done.  A good manager  would remind me of this mistake but understand the situation at the time and let the matter go because it really isn't very serious but unfortunately we have a bad manager, who prefers the culture of bullying and blame.  It's a shame really because at the end of the day, I get paid the same as everyone else, I get the same bonus as everyone else, which is nothing and my chances of promotion are not affected.  It will however affect my answer when he's desperate for overtime and he wants me to do some.  Here's hoping that we don't have the hub yet and he doesn't find out about it. 
Title: Re: The Hub
Post by: forrestgimp on 21-08-19, 06:44PM
Quality on our newly installed system is 4k. Fish  eye lens cameras high up in the rafters, every square inch of shop floor and warehouse is covered. They also have pinch & pull zoom on the display monitor, like on smart phones. Our store is a 26,000 sq foot super store and we have around 100 cameras. A local extra store has around 600 cameras. It has facial recognition to follow known shop lifters continuously during their visit. The systems capability is quite something. Ours took around 3 weeks to install and be operating correctly.

Have you personally seen this 4k ultra high def output or is it another he said she said scenario? Also where did you get the figures for 600 cameras in one store from because that to me smells of embellishment. I dont doubt you believe what you are being told but I would put money on it not being the case we were told the same thing before ours was put in and the system that supposedly cost in excess of 100k to install 18 months ago bears no resemblance that that at all, Now if you are also telling me that after 18 months Tesco will spend another 1/2 a million quid on the system you describe I would have to call BS on that one.

If you have access to the system take in a flash drive and download some innocuous content with any identifying marks stripped off..I dont know zooming into a shelf or something the other end of an aisle on the system you describe we should be able to see the particles of dust on the items on the shelf.

As for pinch and zoom, Why would Tesco pay for touch screen monitors if you lot are not going to be doing the monitoring because the hub is centralised our brand new monitors that came with the 100k system are worth about 50 quid each and not even wide screen.

Look I'm not totally disbelieving you but what you say you have is not we have and we are going to be on the hub in a couple of weeks.
Title: Re: The Hub
Post by: Night Owl on 21-08-19, 07:26PM
Forest, I have personally been given a demonstration of the capability of our stores system by the SM. I don't have personal access to the system, the cabinet it is housed in is locked, only SM knows how to fully operate the system in our store.
As regards a local Extra store having nearly 600 cameras, it is  a 100,000 sq ft city center store  with one of the worst shrink records in our group,, due to the kind of area it is located in. The 600 cameras figure came from the team of installers who fitted the system in our store.
Title: Re: The Hub
Post by: whatajoke2019 on 22-08-19, 12:36AM
Title: Re: The Hub
Post by: merchandiser4u on 22-08-19, 09:58PM
Technology has been around for ages know a few companies who used this since 2015 and its not too expensive just installation part costs the most and data servers for large camera system.

To give you an idea on zoom this is usually the camera make many business's use

https://youtu.be/vIYq-KSfqHg

https://youtu.be/ThOWcR5R6RU

 :D
Title: Re: The Hub
Post by: forrestgimp on 23-08-19, 06:05AM
2 Random youtube videos of a camera test and you want us to believe that its the same technology Tesco are using? My cameras are nothing like those.
Title: Re: The Hub
Post by: beentheredoneit on 23-08-19, 07:36AM
2 Random youtube videos of a camera test and you want us to believe that its the same technology Tesco are using? My cameras are nothing like those.
The hub is being rolled out, so you either have or don't have the new system ....
Title: Re: The Hub
Post by: lucgeo on 23-08-19, 08:30AM
Good job I took redundancy then, otherwise I'd never be out of investigation meetings, for talking ( whilst working, but apparently this is not allowed anymore ) for going in and out of the store, ( my job meant frequent trips to PFS and I took my breaks in my car) for stashing reduced stuff in the back ( on the same shelf as the managers ) for taking more coffee breaks, ( to thaw out from working in freezing conditions in the warehouse) etc...etc...obviously they would overlook the fact that my work was always done, to higher standards than some, my work ethics and going the extra mile for a customer would not be on their tick list, and the only end result they would want, was they got rid of another long serving, old contract employee, who was a constant pain in the arse for sticking up for their colleagues and knowing more than some new managers  :-X
Title: Re: The Hub
Post by: forrestgimp on 23-08-19, 05:15PM
2 Random youtube videos of a camera test and you want us to believe that its the same technology Tesco are using? My cameras are nothing like those.
The hub is being rolled out, so you either have or don't have the new system ....

We get it soon so we shall see wont we.
Title: Re: The Hub
Post by: Whistleblower on 24-08-19, 12:48AM
the rules for CCTV coverage ,  CCTV signs have to be displayed prominently with an email address of the company watching the footage for any queries and to let the general public know they are being filmed, all staff should be told where all the cameras are, and also told the reasons why cctv is being used , if you been spotted doing something wrong on camera but its not one of the reasons why they are using them that can cause a grey area, google ico {information commissioners office} that will give more info on the  use of cctv coverage in the workplace,
Title: Re: The Hub
Post by: Sandy on 24-08-19, 01:16AM
Our store getting more cameras put in they were installing some today on the bws. Are the cameras to watch for shoplifting now the store detectives have gone or to spy on staff ?
Title: Re: The Hub
Post by: Whistleblower on 24-08-19, 02:13AM
next time you go into work find out who is the data controller and ask them what the cameras are used for, you should know who it is because they should have told all staff in your store where all the cameras are and the purpose  of surveillance already, maybe they missed you out,big brother is watching 
Title: Re: The Hub
Post by: lordadmiral on 24-08-19, 10:29AM
Title: Re: The Hub
Post by: merchandiser4u on 24-08-19, 07:00PM
Title: Re: The Hub
Post by: lfcni1986 on 24-08-19, 09:27PM
Good job I took redundancy then, otherwise I'd never be out of investigation meetings, for talking ( whilst working, but apparently this is not allowed anymore ) for going in and out of the store, ( my job meant frequent trips to PFS and I took my breaks in my car) for stashing reduced stuff in the back ( on the same shelf as the managers ) for taking more coffee breaks, ( to thaw out from working in freezing conditions in the warehouse) etc...etc...obviously they would overlook the fact that my work was always done, to higher standards than some, my work ethics and going the extra mile for a customer would not be on their tick list, and the only end result they would want, was they got rid of another long serving, old contract employee, who was a constant pain in the arse for sticking up for their colleagues and knowing more than some new managers  :-X
;D ;D If I took redundency from this company there would be no chance of me coming back to frequent a board linked to it, trying to come across as some all knowing Oracle. There's more to life than Tesco, start enjoying life.
Title: Re: The Hub
Post by: NightAndDay on 24-08-19, 11:24PM
You have no idea how entertaining it is watching USDAW and Tesco gradually worsen your working conditions, diminish your dignity and human rights and watch you all put up with it and not fight the power but submit willingly.
Title: Re: The Hub
Post by: slugz123 on 25-08-19, 11:50AM
Quality on our newly installed system is 4k. Fish  eye lens cameras high up in the rafters, every square inch of shop floor and warehouse is covered. They also have pinch & pull zoom on the display monitor, like on smart phones. Our store is a 26,000 sq foot super store and we have around 100 cameras. A local extra store has around 600 cameras. It has facial recognition to follow known shop lifters continuously during their visit. The systems capability is quite something. Ours took around 3 weeks to install and be operating correctly.

Have you personally seen this 4k ultra high def output or is it another he said she said scenario? Also where did you get the figures for 600 cameras in one store from because that to me smells of embellishment. I dont doubt you believe what you are being told but I would put money on it not being the case we were told the same thing before ours was put in and the system that supposedly cost in excess of 100k to install 18 months ago bears no resemblance that that at all, Now if you are also telling me that after 18 months Tesco will spend another 1/2 a million quid on the system you describe I would have to call BS on that one.

If you have access to the system take in a flash drive and download some innocuous content with any identifying marks stripped off..I dont know zooming into a shelf or something the other end of an aisle on the system you describe we should be able to see the particles of dust on the items on the shelf.

As for pinch and zoom, Why would Tesco pay for touch screen monitors if you lot are not going to be doing the monitoring because the hub is centralised our brand new monitors that came with the 100k system are worth about 50 quid each and not even wide screen.

Look I'm not totally disbelieving you but what you say you have is not we have and we are going to be on the hub in a couple of weeks.

Forest I can absolutely assure you these cameras are 4k and images can be digitally manipulated to read content on your phone they are that good.They are always on and always recording.All footage can go back at least 8 weeks with own personal experience.
Title: Re: The Hub
Post by: Whistleblower on 25-08-19, 01:29PM
You have no idea how entertaining it is watching USDAW and Tesco gradually worsen your working conditions, diminish your dignity and human rights and watch you all put up with it and not fight the power but submit willingly.
.   


I tell you 1 thing ,I ain t submitted willingly , having worked for tesco s a certain amount of years  and shown loyalty which sadly for most of us not been reciprocated , my forum name is whistleblower for a reason
Title: Re: The Hub
Post by: Night Owl on 26-08-19, 11:35AM
Our system is HIK Vision.
This is a link to there capability. Very much like our newly installed system.
https://youtu.be/jGgqiarHKWo
Title: Re: The Hub
Post by: lucgeo on 26-08-19, 12:46PM
Good job I took redundancy then, otherwise I'd never be out of investigation meetings, for talking ( whilst working, but apparently this is not allowed anymore ) for going in and out of the store, ( my job meant frequent trips to PFS and I took my breaks in my car) for stashing reduced stuff in the back ( on the same shelf as the managers ) for taking more coffee breaks, ( to thaw out from working in freezing conditions in the warehouse) etc...etc...obviously they would overlook the fact that my work was always done, to higher standards than some, my work ethics and going the extra mile for a customer would not be on their tick list, and the only end result they would want, was they got rid of another long serving, old contract employee, who was a constant pain in the arse for sticking up for their colleagues and knowing more than some new managers  :-X
;D ;D If I took redundency from this company there would be no chance of me coming back to frequent a board linked to it, trying to come across as some all knowing Oracle. There's more to life than Tesco, start enjoying life.

I do apologise...I see you are a new member, I hope you're not a new Tesco employee also, but if you are, I sincerely hope you know everything you need to know to cover every situation you may encounter in the future...as you seem to be of the belief that anyone with an ounce of knowledge or years of experience in most Tesco can, and do, throw at their employees, should be classed as a redundant "know nothing" pertaining to be a "know all".

I have been a member of this site for a number of years, and still have ex colleagues who contact "THIS ORACLE" for advice or information regarding new Tesco initiatives and policies, and I refer to this site for help and guidance from other posters, many of whom are more experienced and knowledgeable than I, ( you'd probably refer to them as "thinking they're God")

So best of luck mate...just remember there's no I in team, as as far as any of your work colleagues feeling the need to help you out in the future.....there's no F in point, as you know it all already.
Title: Re: The Hub
Post by: lordadmiral on 27-08-19, 09:37AM
Title: Re: The Hub
Post by: checkoutmonkey on 27-08-19, 02:46PM
Title: Re: The Hub
Post by: johnnybravo on 19-09-19, 10:27AM
Hi all.
I post this for my mate. He's been working at one of the shops for a few years now and he was always happy there and being in good relationship with the managers which seem to appreciate his hard work.
However, now he had a letter saying that he needs to be investigated for something that he's not sure what it is? The letter says : hub investigation- failure to verify a signature? He asked his line manager what is this but he didn't want to give any details until the hearing next week. Now my mate is stressing he can lose his job. Do you know what is this allegation as he doesn't remember doing anything wrong? Can he lose his job?
This is sad as he always took pride in his job and tried to do it as best as he could while other colleagues are out on fags or coffees all the time and no one from the management seemed to bother telling them. Now he's stressed and feels watched all the time at work.
Please advise us if u can.
Thanks,

Jonny
Title: Re: The Hub
Post by: lucgeo on 19-09-19, 10:41AM
Dear god, could that be any more ambiguous  8-)

Is he on the backdoor, or does he deal with sending stock back, either by courier or Tesco delivery van driver, such as high value, plastic wrapped cages. He must do something that requires a signature, doing his job.
Get him to speak to a rep for guidance, or if not in union, a fellow colleague with a bit of nowse about them. Ask for time before the meeting, to view any footage they have, so as to prepare for the meeting.
Title: Re: The Hub
Post by: johnnybravo on 19-09-19, 01:43PM
That's the thing, he doesn't remember having to verify signatures in his job. He's a shop floor worker but does help dotcom and the tills when asked. The only time when he remembers dealing with signatures is sometimes when people use credit cards and they have to sign the receipts. No handling valuables or something like this...
That's so unfair to treat people like this, especially the ones who are proudly doing their job properly. He has colleagues which constantly cheat when taking breaks and going for fags alot etc and no one bothers them. Also there is a shoplifter's heaven there, the camera people never catch them out.
Thanks.
Title: Re: The Hub
Post by: lackofinterest on 19-09-19, 08:55PM
too busy watching staff to worry about shoplifters!!
Title: Re: The Hub
Post by: King1999 on 19-09-19, 10:41PM
Title: Re: The Hub
Post by: whatajoke2019 on 20-09-19, 12:36AM
What was he meant to have signed for but 'apparently' didn't?

Title: Re: The Hub
Post by: lucgeo on 20-09-19, 07:03AM
I think if it's coming from "the hub" it's possibly a routine, rather than a credit card signature, which is rare, when was the last time he had one off them, and even then I'd imagine it would be a store issue, rather than a hub surveillance.

It may be something as simple as signing, or getting a receipt signed, for a staff purchase. It's an uneccesary worrying time for him, with all the cloak and dagger involved, I would suggest he prepares himself, and gets a rep arranged, then take it from there. But my advice would be he asks to see any footage they have, prior to the meeting taking place.
Title: Re: The Hub
Post by: whatajoke2019 on 20-09-19, 02:45PM
My understanding with The Hub is high risk/high value areas automatically detect a presence and record said person/people within that area until they leave again.

Then said footage is reviewed and the SM is emailed a copy of the video, along with the 'allegation' of why it needs to be investigated.

Assuming it's something as simple as not signing a receipt for a colleague purchase then it feels somewhat draconian; I imagine there are a fair few times when people have forgotten but it doesn't mean they are walking out the door without paying.

Title: Re: The Hub
Post by: Theodore on 21-09-19, 06:52PM
Cashiers have had hub interviews about not checking signatures properly when taking card payments. He'll get a warning and be told to be more careful in future.  I doubt it was a one off.
Title: Re: The Hub
Post by: Nomad on 21-09-19, 07:47PM
Title: Re: The Hub
Post by: whatajoke2019 on 21-09-19, 11:05PM
Nomad if you have a valid medical reason as to why you can use Chip & PIN you're able to get a swipe & signature card from your bank or building society; I imagine some foreign credit and debit cards also revert to a signature when used for payments over here in the U.K and Ireland.

There's also the possibility to sign for your transaction if the PIN terminal fails to read the chip three times but I don't know if that's longer the case.
Title: Re: The Hub
Post by: Splat on 22-09-19, 07:35AM
Yes, tends to be foreign cards. The problem with that is that most people don't bother to sign their cards either so it's difficult to verify!!
Title: Re: The Hub
Post by: Welshie on 22-09-19, 10:24AM
Most fuel cars still require a signature.
Title: Re: The Hub
Post by: Redshoes on 22-09-19, 03:45PM
All speculation just now but I have heard of managers getting into trouble via the hub over waste prints. Waste needs to be seen and signed for before it goes in the waste cage.
Title: Re: The Hub
Post by: Nomad on 22-09-19, 06:17PM
Thank you gentlemen for enlightening me Re: signatures.
Title: Re: The Hub
Post by: lucgeo on 22-09-19, 06:26PM
Err...Nomad, do you want to rethink that, before you get a stiletto hurtling your way  8-)

Administrator Comment My bad, ladies & gentlemen. :-[
Title: Re: The Hub
Post by: whatajoke2019 on 22-09-19, 09:58PM
It's true in terms of waste being visibly verified by a manager and checked off in front of the camera before being thrown away.

Given the smell of some of the waste cages you'd have to be pretty damn determined to dig through that to find stuff you've nicked to take home at the end of the shift!  ???

Fuel cards requiring a signature reminds me of my PFS days, long before Chip&PIN became the 'norm'; we had a spate of finding e Top Up cards in our 24 hour pumps-couldn't work out why until I tried one one day and it turned out to be skimmed fuel cards that had been copied across  :thumbdown:
Title: Re: The Hub
Post by: Rumblerumble on 24-09-19, 09:23PM
Is the hub being installed in the PFS
Our.PFS staff have run of the mill, sit on till, eat sweets, drink coffee and play on their phones
Title: Re: The Hub
Post by: alf on 24-09-19, 10:01PM
The audicity.
Title: Re: The Hub
Post by: Siwel123 on 25-09-19, 09:45AM
to be honest I don't see the problem in them doing that if all jobs are completed and there's no customers.  After about 7.30 our pfs is pretty dead so I don't begrudge them chilling out once they've started the cleaning routines.
Title: Re: The Hub
Post by: forrestgimp on 25-09-19, 04:51PM
Is the hub being installed in the PFS
Our.PFS staff have run of the mill, sit on till, eat sweets, drink coffee and play on their phones

It didnt go into ours and there are no plans to put it in.
Title: Re: The Hub
Post by: Cleaner1 on 26-09-19, 10:32AM
Title: Re: The Hub
Post by: BinnieBob on 28-09-19, 11:04PM
Anyone know how the hub identifies people by name and knows their login numbers for checkouts?  Seems odd to me.
Title: Re: The Hub
Post by: Redshoes on 29-09-19, 03:58AM
Title: Re: The Hub
Post by: BinnieBob on 29-09-19, 04:36AM
Just had an investigation myself, they read the statement from the hub, which gave my log in number which then was linked to my name. I asked how they would know that, and was just told it's very clever. (Which I took to mean they don't know). It wasn't related to a till short, or anything else to do with working on checkouts.
Title: Re: The Hub
Post by: forrestgimp on 29-09-19, 07:51AM
They obviously have access to the back end system and can find out from the time and date what your login number is and its a short step to getting your name from that. As for the close up of your hands and till draw....... Afraid not it shows everything including the items being put on the belt.
Title: Re: The Hub
Post by: trolleyboy96 on 29-09-19, 09:29AM
Title: Re: The Hub
Post by: Whistleblower on 29-09-19, 09:56AM
Why is everybody going on about cameras, everybody should know where every camera is and all the reasons why they are being used, this is part of the data protection act., every store should have a data controller, so any queries about cameras ask him/her
Title: Re: The Hub
Post by: spacerman on 29-09-19, 10:24AM
Why is everybody going on about cameras, everybody should know where every camera is and all the reasons why they are being used, this is part of the data protection act., every store should have a data controller, so any queries about cameras ask him/her

And what if you ask who the data controller is only to have a blank expression given back?
Title: Re: The Hub
Post by: Whistleblower on 29-09-19, 10:50AM
Why is everybody going on about cameras, everybody should know where every camera is and all the reasons why they are being used, this is part of the data protection act., every store should have a data controller, so any queries about cameras ask him/her

And what if you ask who the data controller is only to have a blank expression given back?
   well you should not get a blank expression.because then they are breaking the law,read up on the data protection act 2018, ,, because when you do you will realise how many laws they have broken, I reported my store to ico , Don t put up with it,report them
Title: Re: The Hub
Post by: Whistleblower on 29-09-19, 04:43PM
Under the data protection act 2018 I reported my store to ico for beaches to the act

1  management have to tell you where every camera is and the reasons why these cameras are being used.if you 've been told its for staff safety.pilfering by staff and shoplifters, they then can t discipline you for any other reason, and you must on your records signed that you have been made aware of above

2. At every entrance you must have a large sign saying that you are entering an area where cctv coverage is being used, so for example their should be a sign at the entrance of the warehouse, and these signs should tell you is watching with their contact details and how to contact them, 

My store has done  none of the above,
Title: Re: The Hub
Post by: BinnieBob on 30-09-19, 05:57AM
They obviously have access to the back end system and can find out from the time and date what your login number is and its a short step to getting your name from that. As for the close up of your hands and till draw....... Afraid not it shows everything including the items being put on the belt.
How does that work after a shift is finished and you have clocked out?
Title: Re: The Hub
Post by: forrestgimp on 30-09-19, 12:37PM
Not what you are asking? Everything on cctv is kept for 30 days so they can review it and see what you were doing anytime in that time frame.
Title: Re: The Hub
Post by: lordadmiral on 30-09-19, 08:16PM
Under the data protection act 2018 I reported my store to ico for beaches to the act

1  management have to tell you where every camera is and the reasons why these cameras are being used.if you 've been told its for staff safety.pilfering by staff and shoplifters, they then can t discipline you for any other reason, and you must on your records signed that you have been made aware of above

2. At every entrance you must have a large sign saying that you are entering an area where cctv coverage is being used, so for example their should be a sign at the entrance of the warehouse, and these signs should tell you is watching with their contact details and how to contact them, 

My store has done  none of the above,

Well we already received messages about what people do during work. For example using phone. Dancing on the aisle. Walking around and talking.....
Title: Re: The Hub
Post by: Cleaner1 on 30-09-19, 09:37PM
ohh well there is no cameras in the chill where i work  :)
Title: Re: The Hub
Post by: whatajoke2019 on 30-09-19, 10:13PM
If access to The Hub is being used to 'monitor' colleagues for having the audacity to acknowledge one another rather than Mr Smackhead who pays a regular visit to the meat aisle and helps himself to expensive steaks then it says it all in my opinion!
Title: Re: The Hub
Post by: lucgeo on 01-10-19, 08:53AM
Under the data protection act 2018 I reported my store to ico for beaches to the act

1  management have to tell you where every camera is and the reasons why these cameras are being used.if you 've been told its for staff safety.pilfering by staff and shoplifters, they then can t discipline you for any other reason, and you must on your records signed that you have been made aware of above

2. At every entrance you must have a large sign saying that you are entering an area where cctv coverage is being used, so for example their should be a sign at the entrance of the warehouse, and these signs should tell you is watching with their contact details and how to contact them, 

My store has done  none of the above,

Well we already received messages about what people do during work. For example using phone. Dancing on the aisle. Walking around and talking.....

So it's the spy in the sky...got nothing to do with security etc...just reporting people to the management who should be able to manage these situations, without the aid of big bro!

Using phone...managers
Walking around and talking...managers
Dancing in the aisle?? ...nah! more likely running round like headless chickens, whilst the managers are on their phones, walking around and talking.

However, if a CA is reported for dancing in the aisle, they should be commended for being so upbeat! Unsure why this is a need to be reported to the store?? Seriously??

"This is an investigation into you dancing in the aisle, what say you??"
" It's proven by the CCTV footage, you were in fact, dancing in the aisle and we're moving on to a disciplinary for you being happy in work"  :-X
Title: Re: The Hub
Post by: lackofinterest on 01-10-19, 04:43PM
it's ok for managers to 'dance' at the front of the store for some charity thing! so if you wanna dance then carry on dancing :)
Title: Re: The Hub
Post by: Thatgirl5618 on 02-10-19, 01:08PM
I have just had a "hub" investigation. I'm Team Support on checkouts. A couple of weeks ago, a reduced item would not scan, the operator put their light on, I used inform app to reduce the item, it was fresh chicken reduced to clear. This generated a hub investigation, in my meeting I was told that, they could not see the reduction label and was questioned why I reduced it. When I explained that it was a reduction that would not scan I was told, they could not make this out on the camera, and accused me of reducing items, that should not be reduced basically. It was until they also investigated the operator as well, they concluded it was genuine.

Another colleague of mine also received a hub investigation as she was scanning items on checkout a 45p tin of fruit did not register. The hub also picked this up. She had been making conversation with her customer, hence why this tin of fruit was accidental not scanned. She was giving a warning, for failure to scan all items . So beware when scanning, make sure you scan everything, this even pick up a 10p item not scanned.

These are just 2 prime examples of Tesco watching everything we do.
Withing five weeks, 9 checkout staff, have had a hub investigation, the craziest was for a cashier, going to exchange milk for a customer (bearing in mind, her checkout was literally right next to the milk), she left her tills unattended for no longer than 10 seconds, and had a hub investigation, for leaving her till unmanned.

Even if you sneeze it looks like the hub will pick this up
Title: Re: The Hub
Post by: optout on 10-10-19, 11:43PM
Has the hub picked up on any H&S issues, for example cages of frozen food out of cold chain?
Is the Hub there for purely financial issues, or is it to pick up the likes of H&S issues as-well?
Title: Re: The Hub
Post by: Redshoes on 11-10-19, 07:33AM
Leading on from a comment on another thread.
What about staff searches and the hub, are they still done?
Is the introduction of the hub related to speculation of some of the manager roles being reduced? Service manager role has been talked of in past few days?
Title: Re: The Hub
Post by: NightAndDay on 11-10-19, 07:57AM
From the sounds of it, the hub is there to ensure compliance for work practices from floor level staff. In other words, to make it easier to dismiss people without having to pay out redundancy.
Title: Re: The Hub
Post by: taliahad on 11-10-19, 01:15PM
Thatgirl5618, this is crazy, you can't run a company like that and they will not get the best out of their staff if they do.  What was the lady who got the milk for the customer supposed to say?  "Sorry customer, I can't I can't exchange that milk for you, even though it's practically within my reach, I'm not allowed off my till, this is procedure?"

We had a similar situation in our store when a dim witted checkout manager decided that checkout staff could not leave their till a second before the end of their shift.  That worked right up until someone stopped scanning, politely told the customer that someone would be along to take over soon and this was how tesco wanted things done.  After that incident, we went back to closing down at a sensible time.   
 
There is a nasty, nasty blame culture in tesco and it's very toxic. They would do well to remember that staff are also customers, so are their family, friends and neighbours and people talk and reputation gets around. 
Title: Re: The Hub
Post by: forrestgimp on 11-10-19, 02:38PM
We just got it and its centered around tills and the waste cages. We got a load of new cameras all except 4 on the tills, the other 4 are 1 on the waste cage to make sure waste routines are being done 1 on the make up cabinets and it alerts cctv (the hub) anytime anyone put their hands near the makup and 2 on spirits one at either end again alerting cctv should anyone pick a bottle up.

We get a shed load of alerts for what seems just about anything including PFS which I was led to believe was not included but it is it also does dot com when they sell something expensive.

Title: Re: The Hub
Post by: Preacherpauly on 11-10-19, 07:34PM
Under the data protection act 2018 I reported my store to ico for beaches to the act

1  management have to tell you where every camera is and the reasons why these cameras are being used.if you 've been told its for staff safety.pilfering by staff and shoplifters, they then can t discipline you for any other reason, and you must on your records signed that you have been made aware of above

2. At every entrance you must have a large sign saying that you are entering an area where cctv coverage is being used, so for example their should be a sign at the entrance of the warehouse, and these signs should tell you is watching with their contact details and how to contact them, 

My store has done  none of the above,

I'd be surprised if any store went through these steps for their staff. One manager was literally licking his lips at the thought of disciplining staff when the hub came in.
Title: Re: The Hub
Post by: taliahad on 12-10-19, 08:53AM
Preacherpauley, that manager is a bully and bullies should be reported for bullying. 
Title: Re: The Hub
Post by: Rumblerumble on 15-10-19, 05:16PM
2 weeks in and our Store has 6 Hub Investigations
One petty one for a cashier laccidently missing 1 item when scanning a customers shopping
Title: Re: The Hub
Post by: madness on 15-10-19, 05:25PM
The other 5?
Title: Re: The Hub
Post by: Long gone on 15-10-19, 05:51PM
Title: Re: The Hub
Post by: NightAndDay on 15-10-19, 05:53PM
If dismissals have arose through the hub and the hub turns out to be breaking data protection laws, all the people dismissed through the hub will have a plausible case for unfair dismissal.
Title: Re: The Hub
Post by: lordadmiral on 15-10-19, 06:43PM
2 weeks in and our Store has 6 Hub Investigations
One petty one for a cashier laccidently missing 1 item when scanning a customers shopping
But how the hell they seen that. So they purposelly watched the cashier all the time? counted every item, watched every move?
Title: Re: The Hub
Post by: lucgeo on 15-10-19, 08:19PM
THE HUB...management cleansing in disguise   ;)
Title: Re: The Hub
Post by: Rumblerumble on 16-10-19, 10:52AM
It would seem that, our team manager said that once someone signs on a checkout, the hub/camera is on record watching  everything

2 weeks in and our Store has 6 Hub Investigations
One petty one for a cashier laccidently missing 1 item when scanning a customers shopping
But how the hell they seen that. So they purposelly watched the cashier all the time? counted every item, watched every move?
Title: Re: The Hub
Post by: Ibanker2 on 16-10-19, 02:17PM
I think this is part of a much bigger plan..this tech was on trial at least 5yrs ago and will have been improved and been added too.
We are heading towards a checkout free world...
Title: Re: The Hub
Post by: Cleaner1 on 16-10-19, 04:24PM
Best of luck to the hub

I conduct my business where cameras don't cover
Title: Re: The Hub
Post by: forrestgimp on 16-10-19, 04:45PM
It would seem that, our team manager said that once someone signs on a checkout, the hub/camera is on record watching  everything




They are the same as any other camera and record 24/7 which is no different than its always been the difference is that every camera is recorded now and not just a certain few due to vcr limitations.
Title: Re: The Hub
Post by: Redshoes on 17-10-19, 12:59AM
What are Hub investigations?
Are they till investigations that result in a gentle word, retraining, a warning or a sacking?
Are they just a warning that things are not as they should be? We are not perfect and I don't think anyone can ever pretend that they are.
Do they sew up so much time doing investigations over such small things that they are not worth the effort?
Are they finding such small things as contrary to what was expected there are no big things going on and colleague theft is not a big issue in stores?
Title: Re: The Hub
Post by: forrestgimp on 17-10-19, 11:16AM
They are investigations prompted by the hub, What happens is a memo comes down to the SM asking for something they deem suspicious to be investigated thats all.
Title: Re: The Hub
Post by: Ahsda on 18-10-19, 08:50PM
Title: Re: The Hub
Post by: Long gone on 19-10-19, 12:09AM
Title: Re: The Hub
Post by: VladPutin on 20-10-19, 01:18PM
The Hub is a stupid idea. But then, it came from head office, so that's a given. To paraphrase the line from the Joker movie(highly recommended)when it comes to head office,

"All they have are stupid ideas".
Title: Re: The Hub
Post by: VladPutin on 20-10-19, 01:23PM
Title: Re: The Hub
Post by: lucgeo on 20-10-19, 06:49PM
Title: Re: The Hub
Post by: alf on 20-10-19, 07:14PM
My strawman is better than your strawman.
Title: Re: The Hub
Post by: Long gone on 21-10-19, 01:01AM
Title: Re: The Hub
Post by: Hammer10 on 21-10-19, 02:18AM
How about you shut up some of us old timers you call get up at stupid hours of the day and do a proper days work and not just decard the shelves and make them selves look busy when a manager is about.I started at Tesco todo a certain job and not to sit on a bloody till.
Title: Re: The Hub
Post by: Cleaner1 on 21-10-19, 11:24AM
What is all the discussion about the hub just do a bit of work and go home. If you are working you will have no issue with cameras being there. I once was blamed for something as a GA said "no" the manager said "yes" no witnesses and guess what the manager was too busy to check the cameras. Warning was issued on rational based on the managers word superceding the GA. All just BS!
Title: Re: The Hub
Post by: dingo124 on 23-10-19, 12:43PM
Hello,

Can anyone share any info on how the hub works out o n main bank checkouts?? a few of the girls seem to think cameras are built into the scanners? we recently got an upgrade in light of the hub coming in to our shop. is this even possible?

It sounds ridiculous/ludicrous to me but from what they were saying theres no other way.

Regards.
Title: Re: The Hub
Post by: lucgeo on 23-10-19, 01:34PM
No they're not going to be put into each scanner...hell the scanners don't work properly half the time!

The cameras will be installed throughout the store, you should be informed as to where, and CCTV notices prominently displayed.
Title: Re: The Hub
Post by: forrestgimp on 23-10-19, 03:53PM
Hello,

Can anyone share any info on how the hub works out o n main bank checkouts?? a few of the girls seem to think cameras are built into the scanners? we recently got an upgrade in light of the hub coming in to our shop. is this even possible?

It sounds ridiculous/ludicrous to me but from what they were saying theres no other way.

Regards.

No, The new cameras will be above you so they can see into the cash draw and the belt. They can see what you put into or take out of the till what scans we even have the POS list going up the screen as you scan an item so say you scan a pack of beef slices but the camera sees you put through some whiskey an alert will pop up on the security lecturn and office if you still have one and I assume the same alert pops up where ever the hub is located.
Title: Re: The Hub
Post by: Whistleblower on 23-10-19, 05:39PM
Why are people asking about the hub still, tesco management under the data protection act should have told you where every camera is and the purpose of each camera, if not and you do something wrong you cannot be disciplined as they have not followed procedure,and it looks like from most posts that Tesco have not followed the data  protection act, same with canteen , breaking hygiene rules, if more Tesco staff reported them to the relevant authorities, maybe something will be done, but Tesco are getting away with it because they think they are above the law, their not.
Title: Re: The Hub
Post by: forrestgimp on 23-10-19, 06:22PM
I take it you have reported your store to all the relevent authorities for the transgressions you have. How has that panned out for you?
Title: Re: The Hub
Post by: Whistleblower on 23-10-19, 06:38PM
Reported them to Ico for data protection breaches , they gave me a case officer and said they would look into it, and reported breaking hygiene rules to my local authority who then passed it on to primary authotity for tesco s Luton council, then after that they don t really contact you on what s the next step,
Title: Re: The Hub
Post by: optout on 23-10-19, 06:49PM
keep us informed on here (on the relevant threads) of any developments (changes you see instore), there is nothing like people actually doing something about stuff, to encourage other people to do the same.
Title: Re: The Hub
Post by: poorrotation1 on 23-10-19, 08:55PM
Why are people asking about the hub still, tesco management under the data protection act should have told you where every camera is and the purpose of each camera, if not and you do something wrong you cannot be disciplined as they have not followed procedure,and it looks like from most posts that Tesco have not followed the data  protection act, same with canteen , breaking hygiene rules, if more Tesco staff reported them to the relevant authorities, maybe something will be done, but Tesco are getting away with it because they think they are above the law, their not.

Presumably you're going to reference where its states every camera is in the data protection act. All I can see is

'Have you notified individuals with fair processing information including letting them know when they are in an area where a surveillance system is in operation and their right to access their recordings/images?'

Every store i've ever been into has the sign covering this part of the data protection act notifying staff and customers CCTV surveillance is in operation and the email should you need to access footage?
Title: Re: The Hub
Post by: Whistleblower on 23-10-19, 09:19PM
All staff should have written policy on Cctv coverage in the workplace, I have not seen this and looking at previous posts neither has a lot of staff,and one little sign at the entrance does not cover the act, has your store when going in and out the warehouse got signs about ccctv coverage, same with back of produce,I bet they have nt, do you know who is accessing the coverage and their email address to contact them, I bet you don t
Title: Re: The Hub
Post by: poorrotation1 on 23-10-19, 09:23PM
No my store has it at the entrance, notifying staff and customers alike. Like i said please reference the act to support your point about specific areas and cameras.
The sign informing all parties covers the act, whether someone chooses to read or ignore is up to them.
Title: Re: The Hub
Post by: alf on 23-10-19, 09:36PM
Also worth pointing out stores had new cctv signage put up relatively recently changing the purpose of cctv.

So I can't comment on other stores, but the signage is everywhere here.
Title: Re: The Hub
Post by: Whistleblower on 23-10-19, 10:02PM
Have these signs Alf got information about who is looking at the cctv coverage and their contact details,the signs at the entrance do not cover the act if they do not have these details,
We can argue between ourselves about the hub, but tesco s in my eyes have not been transparent about cctv in the workplace and that s why numerous posts have queried it
 
And has stated numerous times tesco have to tell you why cctv coverage is being used,and if they do ,they are the only things you can be disciplined for.

Let's have a poll , as any tesco management gone through cctv policy with you and you have signed any record of this conversation.        No
Title: Re: The Hub
Post by: alf on 23-10-19, 10:44PM
I'm in the same boat as poor rotation, I've skimmed over the act and ico guidance for past issues, and I've not seen what you have mentioned in either.

Title: Re: The Hub
Post by: Whistleblower on 23-10-19, 11:13PM
from data protection act

1   signage should be clearly visible and readable. it will also need to show details of the organisation operating the system,the purpose of its use and who to contact if there any queries

2 all staff should know what to do and who to contact if a member of the public enquires about the cctv system,any signs in a public area must show the organisation or authority responsible for the systems,

so if a member of the public enquired about the cctv system , i would go to the manager who is responsible for the cctc systems (data controller) so everyone who is your data controller in your store,because another part of the act is that the store has to be transparent about cctv coverage, where all the cameras are and the reasons why the are being used,tesco should have giving all staff a written policy on cctv coverage and you have signed to understand this policy,and from previous posts about the hub this has nt happened as it
Title: Re: The Hub
Post by: alf on 23-10-19, 11:49PM
Those aren't copied from the act itself or from the ico.

So I had a check, this is from ICO's CCTV checklist.

"You should display signs showing that CCTV is in operation. Where it is not obvious who is responsible for the system, you should ensure there are contact details displayed on the sign(s).

Make signs the right size and location so that a person is aware that they are being observed, and given as much warning as possible. Such transparency may also have a deterrent effect in itself.

Outline the use of CCTV and its purposes on your website (where applicable)."



Title: Re: The Hub
Post by: Whistleblower on 24-10-19, 12:39AM
Alf,do you know what to do if a member of the public comes up to next time you are in work and has a query about the stores cctv system,this is a part of ico s code,  page 38 ico code of practise for surveillance cameras
And its not obvious that. You are being recorded as most customers would think that the cctv coverage is being watched in store and not elsewhere, do you know where the hub is situated
Title: Re: The Hub
Post by: Whistleblower on 24-10-19, 12:57AM
The employment practises code _ ico  page 58 monitoring at work
Title: Re: The Hub
Post by: alf on 24-10-19, 03:18AM
Title: Re: The Hub
Post by: Whistleblower on 24-10-19, 05:55AM
Your right Alf some may agree with me and vice versa , but I have no problems with the cctv and tesco can have as many as they want but my main problem is the lack of information, if you work on the tills they should be told why the camera's are there and what maybe a disciplinary issue, same with warehouse personnel and floor staff
Also giving info on who is watching and who to contact if they have any issues with it
I don t get to hear what happens with my complaint with ico ,I will only know if things change in store or if it comes in their yearly report that if tesco s broke any rules and were fined.
                 But how hard was it for tesco to have a cctv policy to insure that staff knew that was expected from them rather than treat them like mushrooms,(kept in the dark and Fed on s***)  over and out
Title: Re: The Hub
Post by: forrestgimp on 24-10-19, 09:34AM
I am interested in how you get on, If you could keep us in the loop it would be appreciated.
Title: Re: The Hub
Post by: poorrotation1 on 24-10-19, 06:30PM
I just feel you are looking into the act too deeply. The signs states cctv is in use to protect staff and customers safety and to prevent loss. They are the basis to the use of it.
As to a colleague knowing what they might face disciplinary action for from a camera.. Conduct policies are quite readily available from our tesco. I know what i can and can't do when I work.
For example..
If i give a product away, I know i shouldn't do that and I know Tesco are recording to prevent loss because they've warned me when I came in.


I simply struggle to believe that your interpretation of the data protection act and its application to CCTV use can be so amiss from Tesco's legal professionals who would have worked with and seeked guidance from all manner of appropriate people including the regulators to ensure they met requirements.
Had the company been so far wrong with their application I'm sure it would have been picked up long before you raised a complaint.

We will never know if your store falls short of the act but as far as I can interpret, Tescos application of their CCTV systems and relevant notice meets the Act appropriately.
Title: Re: The Hub
Post by: Whistleblower on 24-10-19, 06:49PM
Well you need tesco legal professionals  if you think highly of them to have a look at why canteens are being cleaned by contract staff with no food / health and safety training, and maybe employment law while they are at it
Title: Re: The Hub
Post by: NightAndDay on 24-10-19, 06:57PM
I just feel you are looking into the act too deeply. The signs states cctv is in use to protect staff and customers safety and to prevent loss. They are the basis to the use of it.
As to a colleague knowing what they might face disciplinary action for from a camera.. Conduct policies are quite readily available from our tesco. I know what i can and can't do when I work.
For example..
If i give a product away, I know i shouldn't do that and I know Tesco are recording to prevent loss because they've warned me when I came in.


I simply struggle to believe that your interpretation of the data protection act and its application to CCTV use can be so amiss from Tesco's legal professionals who would have worked with and seeked guidance from all manner of appropriate people including the regulators to ensure they met requirements.
Had the company been so far wrong with their application I'm sure it would have been picked up long before you raised a complaint.

We will never know if your store falls short of the act but as far as I can interpret, Tescos application of their CCTV systems and relevant notice meets the Act appropriately.

Tesco fails on a lot of aspects of health and safety, their legal beagles are head office wonks, they make the policies to abide by their understanding of the law, they don't have the R or the A to enforce it however, that falls down to the SM, most of which are very gung-ho Jim'll fix it when it comes to policy.
Title: Re: The Hub
Post by: kaled78 on 29-10-19, 08:03AM
we have just had a .com picker dismissed due to a hub investigation,she subbed finest items for lower priced items(despite the lower priced items being in stock),for a certain customer on a regular basis and was spotted
Title: Re: The Hub
Post by: letmego on 29-10-19, 08:19AM
Sounds like your .com picker is telling pork pies. Definitely more to this than she is telling you, sacked for a .com sub really  :P
Title: Re: The Hub
Post by: lucgeo on 29-10-19, 08:32AM
Yes she would be dismissed if it was a regular occurrence of subbing a finest, higher priced item for the lower priced one, that was in stock...obviously she knew the customer and it had flagged up as a regular occurrence, other pickers and the manager would become aware from the bookstocks that the lower priced item was in stock.

It's the same as if a checkout operator was putting higher priced items through a lower priced item to scan e.g. Multiples of 12x bottle of wine, scanning one lower priced one, and the remaining 11 were finest!
Title: Re: The Hub
Post by: Preacherpauly on 29-10-19, 05:10PM
we have just had a .com picker dismissed due to a hub investigation,she subbed finest items for lower priced items(despite the lower priced items being in stock),for a certain customer on a regular basis and was spotted

How did this dotcom picker keep getting the same customers pick to do this to?
Title: Re: The Hub
Post by: kaled78 on 29-10-19, 05:19PM
there was a codeword used in the comments when ordered,so she knew it was her friends pick,they had been watching her for a while,as other pickers noticed she was ignoring in stock products and suggested subs and subbing with high value items
Title: Re: The Hub
Post by: Cleaner1 on 29-10-19, 05:51PM
 ;) No point paying full price when you can get premium brands at Aldi prices
Title: Re: The Hub
Post by: Redshoes on 29-10-19, 06:12PM
Cleaner1
Not the point and comment does not help but many thanks for trying.
Title: Re: The Hub
Post by: Fair play on 29-10-19, 06:48PM
there was a codeword used in the comments when ordered,so she knew it was her friends pick,they had been watching her for a while,as other pickers noticed she was ignoring in stock products and suggested subs and subbing with high value items

She deserves to have been dismissed if that is the case .
Why would you do that 🤷???
Title: Re: The Hub
Post by: Preacherpauly on 30-10-19, 03:04PM
there was a codeword used in the comments when ordered,so she knew it was her friends pick,they had been watching her for a while,as other pickers noticed she was ignoring in stock products and suggested subs and subbing with high value items

Its crazy what people would do for so called friends.
Title: Re: The Hub
Post by: kaled78 on 06-11-19, 07:26AM
we had a pfs colleague caught on the hub doing sodoku puzzles at quiet times between customers,she wasn't sacked,but got a written warning
Title: Re: The Hub
Post by: lucgeo on 06-11-19, 07:51AM
 8-) For what ???  What's she supposed to do in quiet times?? Pretend she's busy and faff around tidying what don't need tidying, go and face up that one pint of milk space?? If the work wasn't done and she's doing puzzles, then it's a management issue, reminding all their team that the stock should be worked and routines completed, monitor it, and follow the set disciplinary procedures.

There's nothing wrong in doing a crossword puzzle, reading a book or magazine, or whatever whilst there are no customers and all tasks completed. I would think ecouragement to keep the mind active, rather than have colleagues bored out of their brains, passing that negativity onto the customer whilst serving them!
Title: Re: The Hub
Post by: whatajoke2019 on 06-11-19, 08:24AM
Title: Re: The Hub
Post by: lucgeo on 06-11-19, 09:15AM
Don't think it makes much difference....if the fire exit was blocked it's gross misconduct, as it's a Heath & safety issue.

If your repping them, then you need to find out if they were instructed to put the cages there by a manager, or did it off their own back?

How long the cages were there? If it was for a length of time, why didn't the duty pick up on it immediately? If it was a hub notification, again, why didn't the managers notice it immediately? If you have a H&S rep, did they highlight it to the managers?

If they're a new colleague, and did it off their own back, then they could plead ignorance? Have they been signed off on H&S training manual?

Everyone in that store are responsible for ensuring all fire exits are kept clear at all times, so how come no one moved them immediately? Who was the fire warden that day?

It should not be a case of "the buck stops with that colleague," and I would push for refresher training for that colleague, and perhaps a verbal at most, based on the above 8-)
Title: Re: The Hub
Post by: whatajoke2019 on 06-11-19, 11:40AM
I was wondering if the lady in the PFS was picked up by The Hub HQ or from managers in the store looking at the CCTV.

I don't know who left the cages in front of the fire exit; it was in our delivery yard. I noticed the obstruction when I was looking for cages to complete split down and went around the corner (where the fire exit is) and cleared it immediately.

I've mentioned it to one of our store forum reps and will also speak to our SM; I also recorded it in the S&L book too.

I don't know how long they were there for and I wouldn't want anyone to lose their jobs over it... but it's not the first time it's happened in my time at the store...!
Title: Re: The Hub
Post by: Long gone on 06-11-19, 11:56AM
Title: Re: The Hub
Post by: NightAndDay on 06-11-19, 12:11PM
I'd be quite curious in knowing whether the hub picking up any H&S violations would flag it as misconduct. If the hub selectively chooses what is misconduct and what isn't, then I'd question it's legal legitimacy as a disciplinary tool.
Title: Re: The Hub
Post by: Long gone on 06-11-19, 02:03PM
Will probably be down to management to decide, management will always have each others backs and will throw colleagues under the bus.
Title: Re: The Hub
Post by: forrestgimp on 06-11-19, 05:00PM
we had a pfs colleague caught on the hub doing sodoku puzzles at quiet times between customers,she wasn't sacked,but got a written warning

Blimey, back when our store first opened I was in the pfs on nights with another guy, we also had a guy from a nearby store to show us what to do and a security guard so 4 of us.

After the nightshift had buggered off to the extra store in the next town across for their training the guy who came to show us how it all worked would turn off the cctv and bring in his telly and dvd player and all 4 of us would sit watching films till 5am when the nights lot were due back.

We used to go arm the pumps when we heard the binging and wait for payment, after about midnight you were lucky to get 1 customer an hour. That was 20 years ago.

Odd times the local police guy would pop in and watch them with us for a while.

I should mention the pfs was locked and we served through the hatch and was double manned because the store itself was not open.
Title: Re: The Hub
Post by: gummibear on 06-11-19, 05:49PM
Title: Re: The Hub
Post by: NightAndDay on 06-11-19, 06:19PM
I'd be concerned if the PM or AM said that blocking a fire exit wasn't relevent, the HSE would have a few colourful things to say, mainly about the law and questioning Tescos corporate governance if a WL4+ employee says "It's not relevant."

http://www.hse.gov.uk/toolbox/fire.htm (http://www.hse.gov.uk/toolbox/fire.htm)
Title: Re: The Hub
Post by: gummibear on 06-11-19, 06:46PM
Title: Re: The Hub
Post by: Long gone on 06-11-19, 06:52PM
Title: Re: The Hub
Post by: gummibear on 06-11-19, 07:00PM
Thanks for the advice guys. I will have a look on HSE website and council. I have been taking photos since it got thrown out of the forum so plenty of evidence.
Title: Re: The Hub
Post by: lucgeo on 06-11-19, 07:02PM
Do they move them if a visit is planned?? If so, then they KNOW they're breaking the rules.
Title: Re: The Hub
Post by: optout on 06-11-19, 07:12PM
If this is a regular occurrence and you can predict when it is likely to happen, you could contact your local fire brigade and inform them that they may like to do a walk through at a particular time.
As I have always said, 'it's the fire brigade that have to carry the half cooked bodies out'.  So the local fire brigade may be more interested than your store manager.
I once witnessed a walk through at a different place of employment, there is nothing like watching a guy in uniform with wellies and a big yellow hat on, walking through an entire building, whilst managers, senior managers and directors of a government department are defecating themselves, looking up like lap-dogs and repeating the phrase 'yes officer that will be action-ed immediately officer' and the officer insisting that it be done NOW and by them (the directors).
Title: Re: The Hub
Post by: Long gone on 06-11-19, 07:17PM
People need to complain more and get their stores some rather tasty fines sent their way
Title: Re: The Hub
Post by: Cleaner1 on 06-11-19, 07:34PM
I don't know how people can be arsed complaining. Do your rubbish paid job and leave.
Title: Re: The Hub
Post by: optout on 06-11-19, 07:40PM
Re: Hubba hubba (what is the Hub) thread.

@Nomad
when you locked the above thread, you could've at least mentioned how it was 'just 2 years ahead of it's time'. ;) 8)

Global Moderator Comment True, someone was in the know. Nomad
Title: Re: The Hub
Post by: whatajoke2019 on 06-11-19, 07:55PM
Rubbish paid job? Maybe. But going home, alive, whilst other people have lost theirs because rules were broken? Thanks but no thanks.

If my place of work was on fire the last thing I would want is for anyone to be having to move obstructions in front of fire exits/routes when they are trying to leave safely and quickly...
Title: Re: The Hub
Post by: Long gone on 06-11-19, 07:59PM
Title: Re: The Hub
Post by: lucgeo on 07-11-19, 07:02AM
Title: Re: The Hub
Post by: Lindathecleaner on 10-11-19, 11:24PM
Title: Re: The Hub
Post by: Lindathecleaner on 11-11-19, 11:24AM
Does anyone know if the hub spots a mistake how long it takes for it to be reported to the store  :question:

Global Moderator Comment Question moved to here, a more appropriate topic.
Title: Re: The Hub
Post by: Redshoes on 11-11-19, 01:08PM
Title: Re: The Hub
Post by: NightOwl121 on 14-11-19, 10:42PM
Does anyone know if the hub monitoring is legal . I was told the system is automatic . Watches you and flags mistakes . Then a team reviews this . I know you shouldn't worry if you are doing nothing wrong but I remember reading about Sainsbury's stopped facial tracking in their stores due to GDPR . They ended up tracking people's shoes to figure out how customers shop as this was a technicality. I am wondering what loophole Tesco are exploiting to get around fully tracking staff and customers .
Title: Re: The Hub
Post by: Theodore on 16-11-19, 12:09AM
I don't think they're "tracking" anybody, especially not customers.

All they are doing are using till information (voids, refunds for large amounts, card signatures etc), finger print scanners  (waste, clockin etc) to trigger "interesting" things for operators to view on CCTV. Anything against policy gets flagged and reported to the store.

Title: Re: The Hub
Post by: NightOwl121 on 17-11-19, 09:24PM
I don't think they're "tracking" anybody, especially not customers.

All they are doing are using till information (voids, refunds for large amounts, card signatures etc), finger print scanners  (waste, clockin etc) to trigger "interesting" things for operators to view on CCTV. Anything against policy gets flagged and reported to the store.

It has flagged people automatically for pulling cages incorrectly, taking stock into areas it cannot see and for not processing waste correctly. The only way it could flag these actions would be through tracking your actions. But thanks for your input  :thumbup:
Title: Re: The Hub
Post by: Theodore on 17-11-19, 09:54PM
We're obviously all using the term "tracking" to mean slightly different things. Oh and I don't believe for one second the hub has automatically flagged someone for pulling a cage incorrectly. You mean an operator has seen someone pull a cage incorrectly and flagged it. But thanks for your input.  :thumbup:
Title: Re: The Hub
Post by: Redshoes on 17-11-19, 10:10PM
I don't know by experience but I gather that if there is a till short the hub can look back. It might turn out not to be a money short as it compensates next day but by looking they may see other things. Cameras cover end of belt and till drawer. Other main area is waste cages. They won't see waste sheets not being signed without looking. Can only assume they track random waste sheets and check it's being signed and going in cages. Can only assume that not pulling cages comes up from random checks or when looking for something else. They must have a brief to follow with key things to look for. With nearly 100 cameras in superstores there can't be enough people to watch all those cameras in all the stores. There must be a trigger or just random.
Title: Re: The Hub
Post by: BlueBoo on 17-11-19, 10:51PM
who's sitting watching these 10's of thousands of hours of footage generated DAILY by this equipment?  or is it A.I?

this thread is frightening, i'm t/support for c/outs & i regularly reduce products at the till that are damaged or have unscannable reduction labels?

we even reduce damaged items at point of sale at the front end at managers request. it saves stuff having to go through to the back to get reduced + 99% of customers love it when you half price something for them because it's damaged.

scary reading.
Title: Re: The Hub
Post by: lardyman on 18-11-19, 10:14AM
 What I find really unbelievable is in my store we are constantly under the threat of getting attacked and threatened by shoplifters, yet we can't afford extra security However we can afford to chase after every member of staff making the most innocent of errors  .surely this money would be better spent on in store security guards
Title: Re: The Hub
Post by: Redshoes on 18-11-19, 11:03AM
who's sitting watching these 10's of thousands of hours of footage generated DAILY by this equipment?  or is it A.I?

this thread is frightening, i'm t/support for c/outs & i regularly reduce products at the till that are damaged or have unscannable reduction labels?

we even reduce damaged items at point of sale at the front end at managers request. it saves stuff having to go through to the back to get reduced + 99% of customers love it when you half price something for them because it's damaged.

scary reading.


Someone can correct me if I'm wrong but my understanding is that you don't use the reduced button at till as it causes shrink. It is for very restricted use. I was told that if a bottle of milk is 1.00 and you reduce it at the till to 50p the result is that 50p goes through sales and 50p goes on shrink as unknown loss. That's why we use the yellow reduction stickers. Same with dept code button, all goes on shrink. Buttons are on tills as all part of "sending our customers home happy" but there is a balance between this and shrink. Voids should be use on self service as this is tracking "walk off's". It's all about things being tracked in the correct way and at right level.
We can only assume that if there is a store with high dept codes that this will be tracked on the hub to highlight its an issue and to show who is doing. Our dept codes are low but most of them track to one team support so he/she is taking the easy option.
So.... The hub tracks high levels of waste, shrink, via process. This to to say to store " you have gone off process, fix this". End of issue. If continues it say we have highlighted this as an issue and you have not fixed etc until we are back on process. If by tracking/looking they find colleague theft they will send proof to store. If following process and not stealing there is nothing to worry about.
Guards are supposed to be in stores with high threat levels, that is priority, not theft. If store has high threat levels are they all being reported and how high is high? Is it how serious the threat or is it how many?
Title: Re: The Hub
Post by: chris9997 on 18-11-19, 11:20AM
Some weeks ago I was told that a video was captured of a member of staff not rotating a product and we were going to be pulled up on this,  I said show us the video still waiting some weeks later, also informed that items not rotated will be matched with deliveries Really for eg item checked today not rotated product just come in so can pinpoint member of staff this way.
A flaw in this idea is that shelf may have been full any new stock is on backstock.

Whilst this is going on shoplifters and stocking up for Christmas.
 
Title: Re: The Hub
Post by: penguin on 18-11-19, 02:57PM
What I find really unbelievable is in my store we are constantly under the threat of getting attacked and threatened by shoplifters, yet we can't afford extra security However we can afford to chase after every member of staff making the most innocent of errors  .surely this money would be better spent on in store security guards

Shoplifters in our store walk in and out with whatever they wish and we are told we are not to do anything other than ask them to leave in a calm manner, member of staff makes the smallest of error and investigations and warnings start flying around. You really can not make it up.
Title: Re: The Hub
Post by: forrestgimp on 18-11-19, 06:25PM
We're obviously all using the term "tracking" to mean slightly different things. Oh and I don't believe for one second the hub has automatically flagged someone for pulling a cage incorrectly. You mean an operator has seen someone pull a cage incorrectly and flagged it. But thanks for your input.  :thumbup:

It doesnt it has flags that trigger an alert. For instance go too close to the waste cage and it alerts the hub that someone is stood there, go to close to the spirits or makeup and the same thing happens. Waste something at CS desk and bang an alert goes in to see if the person is wasting it to use, Do a void and another alert is generated, Sell something of high value and yep you guessed it another alert pops up.

We even get alerts for dot com sales although they are putting them into their computer and not a till, we can watch a rolling POS list going up the till on any we want to watch including the cafe and phone shop.

Its proper good.
Title: Re: The Hub
Post by: Cleaner1 on 18-11-19, 09:52PM
What I find really unbelievable is in my store we are constantly under the threat of getting attacked and threatened by shoplifters, yet we can't afford extra security However we can afford to chase after every member of staff making the most innocent of errors  .surely this money would be better spent on in store security guards

Shoplifters in our store walk in and out with whatever they wish and we are told we are not to do anything other than ask them to leave in a calm manner, member of staff makes the smallest of error and investigations and warnings start flying around. You really can not make it up.

They should try and invest in staff so that people arent expected to do too much in an hour. The shoplifters don't care if they are caught on camera. They know the law and the punishment and steal enough to make it pay even if caught. One slight mistake by the Police or Tesco and the case will be laughed out of court if it reaches one in the first place. Meanwhile the staff member is disciplined right/wrong to make a Team Manager look busy because they can't be arsed moving from the heat of the office.
Title: Re: The Hub
Post by: lucgeo on 19-11-19, 06:47AM
Some weeks ago I was told that a video was captured of a member of staff not rotating a product and we were going to be pulled up on this,  I said show us the video still waiting some weeks later, also informed that items not rotated will be matched with deliveries Really for eg item checked today not rotated product just come in so can pinpoint member of staff this way.
A flaw in this idea is that shelf may have been full any new stock is on backstock.

Whilst this is going on shoplifters and stocking up for Christmas.

I think this is the "Charlie says " trick that managers used to pull on GA's...SM "Charlie" wants you to do this...that...the other...not me asking.. " Charlie says " etc..etc...

So every time they want to push someone to do more...they're coming up with "Charlie's hub" says....
Title: Re: The Hub
Post by: VladPutin on 23-11-19, 03:54PM
Knowing tesco, they'll probably out-source the hub itself to somewhere like India! ;D

Global Moderator Comment  Offensive comment deleted.
Title: Re: The Hub
Post by: SimonF12003 on 23-11-19, 10:03PM
Well, they already did with stores helpdesk :)
Title: Re: The Hub
Post by: Redshoes on 24-11-19, 12:18PM
It's Daventry
Title: Re: The Hub
Post by: forrestgimp on 24-11-19, 03:03PM
Knowing tesco, they'll probably out-source the hub itself to some Third World toilet like India! ;D

The 2 people that have remote access to my system have English enough names, anecdotal at best but why obfuscate names we are not supposed to be able to see?

I should clarify the 2 people who check our store that is, if you look at the permissions anyone of a higher grade at their end is able to log into any store they want pretty much from any pc they want.
Title: Re: The Hub
Post by: VladPutin on 24-11-19, 08:00PM
It's Daventry

Are you sure? I don't want to burn down the wrong building. >:D
Title: Re: The Hub
Post by: Redshoes on 25-11-19, 10:21AM
Title: Re: The Hub
Post by: Pnoom on 25-11-19, 02:54PM
Title: Re: The Hub
Post by: VladPutin on 25-11-19, 04:33PM
Title: Re: The Hub
Post by: penguin on 25-11-19, 06:32PM
A 3.5 percent bonus is taking the p**s when most of us have had ours removed, it does make one wonder what a hub worker needs to do in order to get said bonus.
Title: Re: The Hub
Post by: forrestgimp on 25-11-19, 08:33PM
get people sacked...
Title: Re: The Hub
Post by: Snaarffie on 28-11-19, 08:25PM
Knowing tesco, they'll probably out-source the hub itself to some Third World toilet like India! ;D

The 2 people that have remote access to my system have English enough names, anecdotal at best but why obfuscate names we are not supposed to be able to see?

I should clarify the 2 people who check our store that is, if you look at the permissions anyone of a higher grade at their end is able to log into any store they want pretty much from any pc they want.

They can only use the pcs in Daventry to connect to your stores. The only other people who can log in are engineers from warrington at the gratte brothers building.

As to getting lots of applications they were desperate for staff so they paid people who did horrid on interviews between 30 and 35k a year
Title: Re: The Hub
Post by: taliahad on 05-12-19, 04:06PM
May I ask my VLH friends how they would feel and what they would do if to their great surprise they were to discover a microphone in their small stockroom?  This stockroom could also be right next to the area where staff take their breaks.
Title: Re: The Hub
Post by: genome on 05-12-19, 08:04PM
as far as I know audio recording only permitted in search room so kick up a big stink.
Title: Re: The Hub
Post by: King1999 on 06-12-19, 04:46PM
Isn't it illegal to record a conversation you are not involved in........sounds like somebody could be in deep s*** doing this.
Title: Re: The Hub
Post by: Snaarffie on 06-12-19, 11:07PM
To record audio the store would have to ask permission from high up the security head office lot and have a dam good reason. Then it can only be used for a tiny amount if time. Same with covert cameras. Only place audio is norm recorded is search rooms but theybwill tell you if its in record etc first
Title: Re: The Hub
Post by: lucgeo on 07-12-19, 01:03PM
May I ask my VLH friends how they would feel and what they would do if to their great surprise they were to discover a microphone in their small stockroom?  This stockroom could also be right next to the area where staff take their breaks.

I would take a photo of the microphone, then I would say in a loud clear voice, " is that a mic? I'm going to report  this illegal covert recording!!"

Walk out, and watch them scatter!!
Title: Re: The Hub
Post by: alf on 07-12-19, 02:08PM
Perhaps a dumb question, but are you sure it's actually a microphone.

I mean is it literally a microphone a singer would use, or is it something more covert?
Title: Re: The Hub
Post by: penguin on 07-12-19, 05:40PM
Unless the correct approval has been given in writing from head office to record in this way whoever is doing it could well end up facing gross misconduct proceedings, although what's the betting once someone raises the issue the microphone either gets moved or taken away all together. Or Tesco deny all knowledge and try to blame it on someone doing it off there own back.
Title: Re: The Hub
Post by: VladPutin on 21-12-19, 06:15AM
Administrator Comment Post content deleted for violent remarks.
Title: Re: The Hub
Post by: proxywizard on 22-12-19, 11:49PM
Title: Re: The Hub
Post by: proxywizard on 22-12-19, 11:53PM
Title: Re: The Hub
Post by: Redshoes on 23-12-19, 06:38AM
I have wondered about services manager and the hub.  There have been rumours about services manager role for a long time but mostly for the stores without PFS.
A while ago the company said they were doing away with the checkers of the checkers. A lot of the service manager reports are just this. Will the hub take over with till investigations?
Leading on from this, what about the audits? A lot of the financial audit could be done from random checks via the hub, little need for an actual auditor to visit the store. Same fir S&L audit, can check if routines being completed randomly via the hub, see if books are being signed etc.
Title: Re: The Hub
Post by: Cleaner1 on 23-12-19, 09:10AM
Title: Re: The Hub
Post by: forrestgimp on 23-12-19, 09:56AM
Title: Re: The Hub
Post by: Cleaner1 on 23-12-19, 12:38PM
Forrestgimp

Tell us what then
Title: Re: The Hub
Post by: NightAndDay on 23-12-19, 01:42PM
I have wondered about services manager and the hub.  There have been rumours about services manager role for a long time but mostly for the stores without PFS.
A while ago the company said they were doing away with the checkers of the checkers. A lot of the service manager reports are just this. Will the hub take over with till investigations?
Leading on from this, what about the audits? A lot of the financial audit could be done from random checks via the hub, little need for an actual auditor to visit the store. Same fir S&L audit, can check if routines being completed randomly via the hub, see if books are being signed etc.

SRMs were made redundant in Express and Express esso alliance stores with the DSMs.
Title: Re: The Hub
Post by: forrestgimp on 23-12-19, 05:19PM
Forrestgimp

Tell us what then

It tells us when somone is opening the waste cage, it tells us when someone is wasting a product at customer services it tells us if people are taking things off the shelf like makeup and other sundry items. We can watch live or rewind a sale to see the POS go up the till. There is a shed load of stuff it can do however its not there to check people going for a fag or having a crafty 5 mins extra on their breaks or talking or using their phones.
Title: Re: The Hub
Post by: penguin on 23-12-19, 05:54PM
The hub and similar systems are the future of work, like it or not, and anyone who thinks its just a Tesco thing to spy on the staff should be under no illusion other companies are bringing in similar systems as we speak.
Title: Re: The Hub
Post by: Tinsandcoffee on 29-01-20, 07:49AM
Does anyone no when this system is actually going live? We have been told it is not live in our store and will be informed when it does go live
Title: Re: The Hub
Post by: Theodore on 29-01-20, 06:05PM
It has been live in our store for months. A dozen or so investigations and one member of staff quit recently after being pulled up on not doing something correctly.
Title: Re: The Hub
Post by: Redshoes on 30-01-20, 03:51AM
From what I can gather, the hub is installed in areas. Once all stores in that area have it they then go live as a group or area. Stores are not told a date just a guide of when this may be. Before it goes live as a group/area it record, can review footage in store. The hub can see what the store are looking at and review footage too but they don't ping back issues until after area/group all go live.
Title: Re: The Hub
Post by: Tinsandcoffee on 30-01-20, 08:29AM
So once it goes live there could potentially be a backlog of investigations?
Title: Re: The Hub
Post by: Redshoes on 30-01-20, 09:35PM
No idea, just have to wait and see.
Title: Re: The Hub
Post by: NavyNinja on 20-02-20, 01:27PM
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!
Title: Re: The Hub
Post by: Justwaiting on 20-02-20, 02:14PM
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!

You should never reduce anything to the price it would be with a coupon. The coupon should be processed as a non scanned coupon. If you don't know this you probably shouldn't have any privileges.
Title: Re: The Hub
Post by: Katarn2000 on 20-02-20, 02:16PM
That will probably trigger the hub. You should tell your manager about this before they find out.
Title: Re: The Hub
Post by: Morris999 on 20-02-20, 02:20PM
It will depend, in my experience with The Hub, when investigations have come down for checkouts it usually means the same cashier has done the same thing afew times in the space of a few weeks
Ie: not checking how many items the customer has and just taking customers word for it without actually checking themselves.
One the other hand The Hub will send an investigation down straight away if the Duty manager didn’t close the makeup cabinet at 20.00 the night before!

So it all really depends what the Hub people have been told to focus on.

That being said you shouldn’t have reduced the item, instead you should have processed the coupon as a non-scanned coupon or just have waited for the team support to arrive, as for all you know the coupon could have been a fake/copied one.
Either way I doubt it will trigger a Hub investigation if it’s the first time you have reduced an item.
Title: Re: The Hub
Post by: checkoutmonkey on 20-02-20, 06:24PM
Wondering if anyone can help me. I work on the tills and have been there just sort of one year now. As all my contracted shifts are midnight finishes my operator "privilege" was upped so I could void stuff off in the nights when team support aren't always around. I was on a main bank till yesterday morning doing overtime when a customers coupon wasn't working. I checked the product was correct and everything and the coupon was in date. Team support weren't on hand so I reduced the product to the price it would be with the coupon. Does this trigger the hub in any way? First time I did it myself and that's only casue team support were busy. Don't want to be accussed on reducing items for people willy nilly and lose my job. Thanks in Advance!!

You won’t lose your job. At most you might get a let’s talk about the correct process in this situation, and to be reminded that in that situation you SHOULD have waited for a Team Support. Price reductions AND non scan coupons are both things that you should not be doing without checking first
Title: Re: The Hub
Post by: NavyNinja on 20-02-20, 07:10PM
Thnkx guys, though a little worried now to be honest :( How quick are Hub investigations then (i.e. when would I find out if it has dobbed me in?). Think I heard somewhere it was on a two week delay.
Title: Re: The Hub
Post by: tobybeecher on 20-02-20, 07:26PM
I’ve had the hub pick up something within an hour but this was at Christmas time.
Title: Re: The Hub
Post by: Mickymouse1962 on 21-02-20, 05:29AM
The hub doesn't catch shoplifters at all just staff.
Title: Re: The Hub
Post by: Siwel123 on 21-02-20, 10:24AM
Have to disagree, lately the hub has been picking up a bunch of shoplifters and thiefs from within store, showing us how they've managed it, which management have then tried (not gone very well mind) to combat.
Title: Re: The Hub
Post by: Nymeria on 21-02-20, 10:35AM
Shoplifters seem to be a constant here in Liverpool anyone else having same problems?
More security please
Title: Re: The Hub
Post by: Blackcat3 on 21-02-20, 11:48AM
Shoplifting problem is everywhere bad in Sheffield too
Title: Re: The Hub
Post by: Mickymouse1962 on 22-02-20, 08:14AM
Well 3 or big hits at our store and hub saw nothing didn't contactstore till 3 days later
Title: Re: The Hub
Post by: Redshoes on 22-02-20, 11:01AM
Have seen on security newsletter that shoplifters caught due to hub, more than once
Title: Re: The Hub
Post by: forrestgimp on 22-02-20, 06:40PM
I've seen on the newsletter thsat the hub has identified thieves normaly the ones stealing large amounts of spirits or printer ink.

Cant say I recal any being stopped from stealing or apprehended (which we are not allowed to do) on it though.

Normaly its a super grainy picture of a few asian guys telling us they robbed Tesco in some town 300 miles away and to be on the lookout as they could be coming to us or a grainy picture of a couple of travelers who robbed us with a car number plate from a 2002 zafira as they seem to think we are in the carpark taking note of every car that comes in and reading their reg plate.
Title: Re: The Hub
Post by: VladPutin on 22-02-20, 08:36PM
The hub and similar systems are the future of work, like it or not, and anyone who thinks its just a Tesco thing to spy on the staff should be under no illusion other companies are bringing in similar systems as we speak.

True. Business, Politics, Law, Religion: it's the s*** that rises to the top, not the cream.

That's why I respect nothing, believe in nothing. Care about nothing except myself and those people close to me.

God, Queen and Country? Democracy and the Rule of Law? Aye, right. 8-)
Title: Re: The Hub
Post by: chris9997 on 24-02-20, 03:41PM
helpfully the facemasks supplied would be from china
Title: Re: The Hub
Post by: gomezz on 25-02-20, 12:26AM
One face mask to be shared among all staff?
Title: Re: The Hub
Post by: NavyNinja on 07-03-20, 06:38PM
So, today I was called into the interview room for my first Hub 'offence'. Thought I'd share it here to document what it's like.

When I went in I was told by my department manager (checkouts) that they had received a Hub report about me. Five or six were called in all about varying things though nothing major. Mine was to do with a 'walk-off' on a SAYS till. I was shown a double sided print out with stills from the Hub camera's. Under each still was a brief comment by whoever had filed the report. They were simple remarks like "here we can see the colleague approving an age restricted item" and "colleague is seen removing security tag from bottle". The customers face was blacked out although one still was of them walking out through the front door with their trolley. My name tag was not visible in any picture nor was, from what I could see, my name mentioned in the document. Presumably unless there is a separate document not shown to those called in my manager recognised me purely from the picture. The image quality wasn't great, not incredibly sharp but enough to make out a face although not what the till screen says (at least in this instance).  The page with the stills also contains a brief overall description of the incident and is marked on the top as “Confidential and Commercially Sensitive”.

Anyway, this happened the week beginning the 10th February. Talk that the Hub is on some sort of delay (I had heard two weeks) does seem to be warranted. Though unless there is some sort of delay on our stores end this is now nearly four weeks after it happened. I remember this incident as someone had some alcohol that needed approving and de-tagging. I was fairly new to Self Scan at the time and alone on there and wasn't aware we had to remove tags only after customer had paid. Anyway, they had 'bout £60's worth of items and just waved their card in front of the screen without clicking "pay now" first. Quite innocent I believe. I informed the guard at the end of my shift and showed them the receipt and they confirmed to me the following morning they had just tapped their card without selecting “pay now”. 

My manager then made some comments on a separate page about what he and I had discussed regarding the incident and I was free to go. No ticking off or rollocking. He did point out that tags should be removed only after customers have paid but I’ve learnt that since the incident anyway.

I am interested though in why the Hub picked up this particular case. We’ve had it installed since early/mid December. We’ve had walk-off’s before, all of which I write in the book when I discover them, and since yet it only picked up this instance. The report seems to be about the walk-off not me removing the tag ‘too soon’. I know for a fact I’ve made mistakes since this incident so is the Hub now going to spring that on me in 2/3 weeks? I also wonder whether, if Tesco could, customers who do ‘walk-off’ could be tracked down using the Hub?

Anyway, that’s my experience and thoughts!

Title: Re: The Hub
Post by: Rad on 07-03-20, 07:06PM
The hub isnt to track customers its to track you.  The fact a restricted item has had a walk off is whats triggered a review it, then when they've reviewed it, they've saw the incident and raised it as a concern due to breaking process.  You've not been discliplined as you've not been trained properly.
Title: Re: The Hub
Post by: NavyNinja on 07-03-20, 07:15PM
I know it's for staff, I was just pondering a thought! So when a transaction is voided and a restricted item is contained within it that's probably what prompts the Hub? I thought perhaps it might have been the total amount.
Title: Re: The Hub
Post by: adamlad on 07-03-20, 08:06PM
I have seen emailed hub reports to my store with both triggers in some are voided transactions containing ordinary groceries but of large amounts. Others are small but suspect items like postage stamps
Title: Re: The Hub
Post by: adamlad on 07-03-20, 08:10PM
Navyninga.  The hub would have logged your cashier id when u voided that's where your manager got your name from
Title: Re: The Hub
Post by: gomezz on 07-03-20, 10:11PM
If the customer's face was not shown how can they know that it was improper sale of an age-restricted product?
Title: Re: The Hub
Post by: madness on 07-03-20, 10:14PM
you know the self service person is logged on the tablet as a job of who and when right. not hard to match them up
Title: Re: The Hub
Post by: NavyNinja on 07-03-20, 10:15PM
If the customer's face was not shown how can they know that it was improper sale of an age-restricted product?

Good point, perhaps their faces are blacked out only on the copies shown to the staff concerned? In this case I gather it was the walk-off that was the issue and not the improper sale of a product. I remember the customer being fairly elderly!
Title: Re: The Hub
Post by: NavyNinja on 07-03-20, 10:16PM
you know the self service person is logged on the tablet as a job of who and when right. not hard to match them up

Our only tablet has been down since start of Feb, we are supposedly getting a laptop instead at some point.
Title: Re: The Hub
Post by: Redshoes on 08-03-20, 04:09AM
Individual sign on tracking at self service is pending. At the moment the till receipt details are generic, unlike the other tills. If other stores can track by receipt number on self service they are ahead of the game. We do however track shrink on self service, we are expected to do so. All walk off transactions should be voided and checkout manager needs to review. A report comes down and the checkout manager shout balance tracked walk off in store against actual on report. How they record/track this will be up to the individual stores, there is not a set way. We put receipt in book with details of who was on self service at the time. When you hand the void receipt to team support they write down the details. A void at that amount is high, most voids are for under 10.00 in my experience.
There is online self service training. You need to experience self service before you do the training but then follow this through with the online. The online tells you about the voids at self service and when to de-tag alcohol, along with other things. If you have not done the online training you should not be held responsible. The training record cards have gone now, archived to file. It's all online for the training and for the checking if done.
Shrink focus is on the front end. I think the manning hours for self service is being refreshed but during busy periods I think it is going up to one person to four tills. For example it will be single manned most of the day but dual between 1200-1300 but this will be store specific. So not one person to four tills at all times, only during busy periods.
Title: Re: The Hub
Post by: lucgeo on 08-03-20, 08:14AM
Pretty sure there is a ratio of manning self service checkouts per colleague. Cannot recall the agreed amount between USDAW and Tesco, but it certainly isn't just for busy periods. If you were on your own, and the ratio was exceeded, then there should have been no hub investigation.
The customer's face would be redacted, following legal privacy rights.
Title: Re: The Hub
Post by: chris9997 on 08-03-20, 04:02PM
whilst shopping in m+s yesterday and looking around for a member of staff  for help, other than those on the tills i was thinking whats the deterent for shoplifters but it got we thinking have m +s gone to something like the hub to overlook the shop floor remotely so saving on staff numbers a lot of large stores appear to be the same,so this bleating on about the internet taking sales from the high street although this is proberbly true the retailers on the whole have only them selves to blame as the customer service one used to get has been long erroded.
Title: Re: The Hub
Post by: NavyNinja on 08-03-20, 05:04PM
So how long of a delay is the Hub actually on then do we know? As I said above I had heard two weeks but this is now nearer to four weeks since the incident they picked on me for.
Title: Re: The Hub
Post by: adamlad on 08-03-20, 09:13PM
The incidents are sent to store in our case within a few days I have seen incidents that come within 3 days of it happening. Management have been known to take weeks to follow up however
Title: Re: The Hub
Post by: lucgeo on 09-03-20, 08:04AM
So can anyone confirm the agreed ratio of assistants per self scan checkout...for future reference  ??? Redshoes ?
Title: Re: The Hub
Post by: Redshoes on 09-03-20, 09:38AM
There is nothing set in stone but I believe the guide it's one person to four tills but only when it's busy. It will only ever be a guide as it can be hectic with all tills busy but two mins later there is nobody. If you are close to a town or school and you have a 1200-1300 lunch time rush daily the heat map may show you need dual man daily at this time. Other than that the team support should be supporting for those few mins when there is an unexpected rush. As team support can leave the area if call to another till they can and should be doing this sort of thing. If there is a higher void (walk off) issue in store it may require dual man more often. We had two women in our store who went to opposit sides of self service and tried to confuse the colleagues. This was spotted and we worked had to have that second body on self service for when they arrived at the tills. It was often the checkout manager and in the end they gave up. They were trying to get away without paying for meat, extra packets in the bag and weighing as something else but when spoken to by colleagues they made out they could not speak a word of English.
There will never be anything other than a guide. It is mostly about the interaction and picking the right colleagues. Those that stand and look bored or are not fully watching what is going on should not be on self service. Being interactive and ahead of the game is key. Knowing that the light will go on for think 25 and being ready to de-tag at the end will help things run smoother. Standing talking to friends and being unaware of what is going on and even not being brave enough to check what is going on with bagging alerts is poor. Poor service will result in lights flashing and customers waiting for help.
Title: Re: The Hub
Post by: Redshoes on 09-03-20, 09:49AM
Hub reports are about two or three weeks behind.
My question relates to till investigations. They are done by store as quickly as possible because we deal with a lot of transactions daily and people forget. If a Hub investigation comes down for a till with a long delay and it was just a mistake made by the colleague this could have already resulted in a till investigation so are colleagues now investigated twice or can we say till investigation already completed and was not human error. Then if it was fraud as seen on hub can they change a normal no further action till investigation into a fraud investigation. Does this now mean that we wait on the hub to tell us is we do a till investigation.
I always thought we don't punish twice. This could potentially lead to double punishment. Normal till investigations have a two week time frame. If hub is 2-3 weeks the store investigation should have been done. Can it overturn a 'no further action, next steps' investigation into a disciplinary.
Title: Re: The Hub
Post by: Redshoes on 09-03-20, 10:23AM
So going back to poster who de-tagged alcohol prior to payment, this is a training issue for a new start to self service. It's one of the things they had not been told or not remembered. As such this should just be a "let's talk" and should state that it was mistake as not fully trained with the next step being to complete the training, simple. Just because it comes down from the hub it should not automatically mean disciplinary. You could counter this by saying its a manager/team support disciplinary as not fully trained. However, the training for self service and main bank tills does not really make a lot of sence until you have experienced the tills. The training should be seen as a mop up of the things that you need to know and to ensure it was not missed during the 'experience' part.
Title: Re: The Hub
Post by: gomezz on 09-03-20, 11:28AM
The incidents are sent to store in our case within a few days I have seen incidents that come within 3 days of it happening. Management have been known to take weeks to follow up however
So even worse than VAR then?   :o
Title: Re: The Hub
Post by: lucgeo on 09-03-20, 12:42PM
Sorry...but am sure there is an agreement on ratio for self serve...I recall reading it in a monthly news sheet for reps a few years ago.
Title: Re: The Hub
Post by: NavyNinja on 09-03-20, 01:25PM
One of the biggest problems I've had is that no-one is trained up in the same way or to the same standard. One person tells you to do something one way, another wants it done differently. It's been the same with all 5 of us who started at the same time and with established colleagues from those I've spoken too.
Title: Re: The Hub
Post by: lucgeo on 09-03-20, 01:29PM
Training has become extremely lapse in Tesco over the years...the only people who should train you are team support or checkout manager, and then you are signed off on it. Have you been given any online training regarding the self serve?
Title: Re: The Hub
Post by: NavyNinja on 09-03-20, 02:02PM
No, no online training of any sorts. My four contracted shifts are all midnight finishes so I was just put on with whoever else was on at the time and did whatever they've taught me to do. If something happens and I'm on on my own and dont know what to do I just have to wait for team support or someone with experience. Sometimes Team Support have finished at 10 and I/we have been on our own till the shop shuts 2 hours later. In the morning when I do some overtime I'm on my own up there for 3-4 hours before someone else comes on.
Title: Re: The Hub
Post by: lucgeo on 09-03-20, 02:40PM
Well if you haven't been trained properly, and not signed off for any training, the buck stops with the checkout manager...no training, no investigation, nothing to answer to.
Title: Re: The Hub
Post by: Redshoes on 10-03-20, 08:13AM
I tend to agree that if not trained it should be a simple next step to complete training.
Training should be done by buddy system. Then followed up with the online. It's interesting with the PFS training. Online it says if new to buddy up with experienced colleague and if experienced to shoe a new colleague. At no point does it say to ask a manager.
It is however down to team support and manager to ensure you have followed up experience with the online training. The online training is very basic but it ticks enough boxes for new starts.
Title: Re: The Hub
Post by: lucgeo on 10-03-20, 12:19PM
And does it state how long a buddy system should be for, depending on department.

Buddies were done away with, when they brought in team leaders, as it was part of their job role to train new starters. Then when they got rid of team leaders, it became the managers sole responsibility.

So now they've gone back to buddies? Which used to be time allowance depending on dept. Checkouts was a days shift, where an experienced colleague was introduced to them then they  sat on the closed checkout for the entire shift and played about in training mode, with a basket of loose produce and a picture card to identify each item and their codes, also bakery codes and picture of products. They also read through a manual of differing scenarios and procedures of transactions, voiding etc...the buddy checked on them intermittently for any queries etc..the next shift they were tested on the codes and product recognition. For the rest of their week, they were supervised with the buddy stood alongside them. This buddy also went on breaks with them, to involve them into the groups of colleagues on break.

Stock control and merchandising, you observed a buddy, and TOUCHED NOTHING for two weeks!!

Other dept's, had different set time frames...I'm guessing this is no longer the case  ???
Title: Re: The Hub
Post by: King1999 on 10-03-20, 02:29PM
Managers should always ensure staff have the knowledge to do a job,this online self learning c**p doesn't mean you've done the training now get on with it.As I told my manager it's no good beating people up if you haven't worked along side them and checked if they are competent.I also pointed out it's your job to train people as a manager not mine when she tried to get me to buddy with someone ........ toss pot company shouldn't have done their damage last year should they.
Title: Re: The Hub
Post by: Redshoes on 11-03-20, 10:34AM
It's probably not a good idea to buddy up a new start with a colleague who is hostile towards doing this. It's not a good first impression to give and the level of training will be poor and probably retention low.
Title: Re: The Hub
Post by: lucgeo on 11-03-20, 02:42PM
It should not be delegated to any colleague to buddy up...they should be asked, but ensured it is not part of their job description. It's the responsibility of T/L's and managers to train people...you say it's stated online that colleagues should be buddies, no mention of managers or T/L's...so when was this changed and when was the change of responsibility agreed between USDAW and Tesco, and where can it be found in the ever diminishing partnership agreement  ???
Title: Re: The Hub
Post by: King1999 on 11-03-20, 09:11PM
Hostile......ffs......talk to tosco about hostile they wrote the book.Goodwill ain’t there anymore,if your doing the job of 3...4 people f*** right off.This new way of working,manage by hours s*** nobodies interested anymore.You just come in get through your shift and get out.The whole place is geared towards not caring......the complete opposite of what it use to be.Well done Dave and the clever twats who know best.Training feels like an afterthought now not one ounce of quality.So don’t be asking what’s left of the experience to make out things are amazing.Its a daily shower of s*** now.Well f****ng done.
Title: Re: The Hub
Post by: NightAndDay on 11-03-20, 10:25PM
If the CAs were more employment law savvy  Tesco would have been litigated into liquidation yonks ago.