verylittlehelps

Very Little Helps => Stores => Topic started by: delysia on 06-04-11, 09:18PM

Title: Till Losses
Post by: delysia on 06-04-11, 09:18PM
hurray i've found a way to post on this damn forum have been surfing for ages

wrong dept to ask a realistic question rather than a hypothetical one but here goes.
 I have been having loads of till losses during the last few months and I aint taking that money home or giving it away as far as I am aware that money goes back in the till, I've worked at the same store for five years and have cameras on me and I aint no thief. grevience procedure starts tomorrow any tips on what is going wrong???

Administrator Comment
help what is a grevience proceedure my till losses have been getting worse
I think you managed to post 6 days ago,

Title: Re: Till Losses
Post by: apollo on 07-04-11, 12:15AM
A number of things could be going off, from errors with change, roa errors, lost sales to someone using your cashier number, the things u got to ask is are you the only one on the till during the losses, have you been isolated, does everything balence in cash office to do the times of the losses actual correspond to when u were actually on the till
Title: Re: Till Losses
Post by: just curious on 07-04-11, 09:50AM
in the store where i work you are also allowed to ask for a till check before going on a till that has already had a n operator on the checkout , a pain for the team leaders / checkout manager but a protection for staff . This is also a company policy that your request is done to help protect you , so if your manager or team leader says they do not have to do a till check or that they do not have the time then grievance there refusal . Also never share or let another staff member use your number and password as this is against company policy and could lead to dismissal.
Title: Re: Till Losses
Post by: the one with a que on 07-04-11, 11:41AM
ask the questions you have in your head, anyone have access to your number?, anyone else been on that till before/after you?, till checks been made?(do they do them correctly?), cash office procedures followed?


till checks are done every time we sign off at our store even if you are a relief cashier and have only served one customer. 

protect your log on/ password, change password often(not just when prompted done from menu button), do insist on till checks, if they won't do them refuse to go on till ask them to find you a clean (till checked) one.
Title: Re: Till Losses
Post by: sfx2 on 05-05-11, 09:17AM
check your training? could you be making a mistake with out realising it? like taking saving stamps as cash, and have the team leaders checked under the till drawer? and are the team leaders checking the tills - do they make mistakes or could they be stealing the cash? 
Title: Re: Till Losses
Post by: PapaSmurf on 11-05-11, 01:53AM
1) Request a till check before you sign on and after you sign off.
2) Change your password frequently in case someone is trying to 'stitch you up'.
3) If your password is ever not what you set it as, Inform a manager immediately and have them review activity under your cashier number to identify if it could have been used by someone else.
4) Don't be afraid to ask if you aren't sure on how to process something on a checkout, you don't want an honest mistake to cause a till short.
Title: Re: Till Losses
Post by: theonetwo on 14-05-11, 10:29AM
so how do you do a new post on here i can not find it lol  :'(
Title: Re: Till Losses
Post by: RttK on 14-05-11, 01:03PM
theonetwo, you have to support VLH to be able to open a new thread.

See http://www.verylittlehelps.com/index.php?page=3 (http://www.verylittlehelps.com/index.php?page=3) for more information.
Title: Re: Till Losses
Post by: adspackman on 14-05-11, 10:44PM
Welcome to VLH, theonetwo. You may also like to read http://www.verylittlehelps.com/index.php?topic=10467.0 (http://www.verylittlehelps.com/index.php?topic=10467.0) to find out why we ask members to consider becoming VLH supporters.
Title: Re: Till Losses
Post by: just curious on 15-05-11, 12:59AM
How and when do we renew the fees to be a member of this site to be able to support the great service provided by all members? ( sorry if this is in the wrong thread ) !!!.
Title: Re: Till Losses
Post by: dotty on 15-05-11, 04:13PM
is your store on the new cash management system?
Title: Re: Till Losses
Post by: Nomad on 15-05-11, 07:34PM
How and when do we renew the fees to be a member of this site to be able to support the great service provided by all members? ( sorry if this is in the wrong thread ) !!!.

Automatic emails will be sent up to 30days prior to supporter status expiring, advising the member of the impending expiry, and to renew if they so wish.

Another email will be sent following the expiry of support status and that membership is no longer VLH Supporter, but it can of course be renewed at any time of their choosing.

I will post the above information elsewhere in due course.
Title: Re: Till Losses
Post by: SRGMUSER on 15-05-11, 09:04PM
What I do is make sure my teamleaders operate a clean till policy. Whenever someone comes off a till it is checked regardless of whether or not someone is about to go on to it that way there is an extremely minimal chance of more than one operator being on there. Cash office discrepancies are monitored and don't happen. I ask my T/Ls to ensure that they put a till check Reading in the card swipe on the monitor so that staff know it is clean. If there isn't one I have told them to request the till be checked. If the cashier has 3 or more discrepancies in less then 4 weeks it goes to informal. Once this has taken place I conduct investigatory meetings and follow the misconduct process for subsequent discrepancies (as long as it is justifiable) 
Title: Re: Till Losses
Post by: sfx2 on 19-05-11, 09:12AM
how do people manage self service? was in a store last week and they were counting self service on a weekday by hand? i thought this only was done once a week!

any idea how to manage the losses on this?

also anyone know how to use back office to manage scan it all?
Title: Re: Till Losses
Post by: Storck on 19-05-11, 10:31AM
Till losses on self serve can not be blamed on the attendant as they have nothing to do with it. If they were counting the tills mid week I would suggest they have a difference in one of their safes and they are checking that extra, or not enough, has been put into the self serve.
Title: Re: Till Losses
Post by: Raster2 on 28-05-11, 08:02PM
Just hand the problem over to your manager, its his/her problem not yours.

Raster >:D
Title: Re: Till Losses
Post by: weir-07 on 29-05-11, 04:38AM
You may have been mistaken and they were just filling them up again mid week? Or filling up on the Monday if the service team had agreed to leave some tills unfilled?

But you are right... generally - there should only be the one count... If there isn't there must be an issue they are attempting to correct... most probably somebody did something wrong during the Sunday close down :P
Title: Re: Till Losses
Post by: reidtarded on 12-06-11, 10:04AM
we empty everything out of self service on a sunday and fill it up fresh again. is this the right procedure?
Title: Re: Till Losses
Post by: weir-07 on 12-06-11, 06:07PM
Yep, they have to be emptied for the end of week count and re-filled :)
Title: Re: Till Losses
Post by: Polum2 on 14-06-11, 08:48AM
Well if it's any reassurance, I have only been in my post just under three months and only got my silver till training and bronze CSD training a week ago, prior to that I had two hours being shown how till works etc,(started end of March), the rest as hoc. Started PT and went FT after 7 weeks. No comments prior to FT either.

I have had till shortages and like you NOT a thief, but feeling like I am being overly watched. Stopped and searched a week ago too,(only clocking on card and car keys) But hey that's procedure I suppose. Just not nice when you know all your colleagues have been asked about you and how you work and what they think of you, and then they start treating you like some piece of thieving s***.
None of them know me at all.(married to a policeman for twenty years etc) Am being very careful every time I do transactions now, bearing in mind the last time I did shop work was when I was 16 and I am nearly fifty now. I think I have learnt quite a lot in a very short space of time.
I will heed the advice of those more experienced on here and request starting till checks etc.

by the way Cash office and management have not produced any reports or evidence that there are till shortages, all I have had is their word for it. Have joined Union and will be taking advice if this goes on, as I do not want defamation of character for the rest of my working life.

Sorry really upset here, as When you have always been honest and then that and your integrity are put into question it is upsetting, and has far reaching implications in today's world of work.
Title: Re: Till Losses
Post by: Storck on 14-06-11, 06:59PM
I would suggest speaking to either your manager, or their boss or the PM and explain that you have heard that other people are been asked about you and you feel uncomfortable about it. See what they have to say, if nothing else it should stop the questioning.
Title: Re: Till Losses
Post by: misty-2001 on 15-06-11, 11:42AM
The cash office will have a daily report on all the tills showing how much a till is over or short. If you are pulled in over these till losses you are within our rights to see these reports. If they cant produce them the they have no proof or right to question you over till shorts, they have to be able to prove a till has gained or lost money. Just remember if you work on CSD and a till is short or over it doesn't mean the money has been taken, it could be other issues like refunds being done incorrectly or lottery tickets not being cancelled in time or lottery refunds incorrectly being done etc. All these things need to be looked at before you can point a finger at somebody so always ask if they have fully investigated till over and shorts before they sit you down. Hope this helps.
Title: Re: Till Losses
Post by: Polum2 on 23-06-11, 12:43PM
Thanks for the info,

just wondered as it didn't come up at my training, when blue podding, is it right that only the operator of that till, physically carry the blue pod to the chute?  our CSD chute is broken, so that means a walk to the tills chutes. when I called the cash office to say that I needed to blue pod, and my collegue who had just gone for a tea break refused to take my blue pod, they then sent down a TL from checkouts, to cover whilst i did my own pod, and then she refused to open her till to pay out for a lottery cash payout I had already done from my till. (there is a specified lottery payout till). And she was on it, also she made a big deal about letting the other staff member know this when she got back from her break.

Am getting a bit concerned as now it seems that everyone else is working to rules that I had not been informed of at training.

Any comments please?
Title: Re: Till Losses
Post by: Princess Perfect on 12-07-11, 11:21PM
Till loses are not only mistakes, they could also be that a teamleader or a cashier or a multiskiller has been stealing. We have had an incident like that recently, needless to say, that employee does not work for Tesco any more.
Title: Re: Till Losses
Post by: PapaSmurf on 27-07-11, 12:10AM
Thanks for the info,

just wondered as it didn't come up at my training, when blue podding, is it right that only the operator of that till, physically carry the blue pod to the chute?  our CSD chute is broken, so that means a walk to the tills chutes. when I called the cash office to say that I needed to blue pod, and my collegue who had just gone for a tea break refused to take my blue pod, they then sent down a TL from checkouts, to cover whilst i did my own pod, and then she refused to open her till to pay out for a lottery cash payout I had already done from my till. (there is a specified lottery payout till). And she was on it, also she made a big deal about letting the other staff member know this when she got back from her break.

Am getting a bit concerned as now it seems that everyone else is working to rules that I had not been informed of at training.

Any comments please?

If I were you, I'd not carry a pod anywhere, especially by myself. If you don't have access to a working chute, do not do a till pickup, Let a manager or TL do it on their own operator number. Its far safer from every point of view to leave cash in a till than it is to walk it across the shopfloor.
Title: Re: Till Losses
Post by: Polum2 on 27-07-11, 08:18AM
Thanks for all the replies, since my last posting, the chute behind CSD has been repaired, and they have not renewed my three month fixed term contract I started on, along with two other collegues that started with me.

The reasons were that they had too many hours for the store and had to cut back on staffing costs. Of course they have taken new people on for two other advertised posts, also  three month fixed term contracts.

 I know of no business model that says it's good to keep recruiting on a three month basis. After all are the costs not exceeding what they spend on training, uniform, on costs etc.?

Never mind all good life experience, and yes if I ever decide that CSD is for me I will practice all of the above advice. Off to the Job Centre again!
Title: Re: Till Losses
Post by: Rad on 19-09-11, 07:16AM
Thanks for the info,

just wondered as it didn't come up at my training, when blue podding, is it right that only the operator of that till, physically carry the blue pod to the chute?  our CSD chute is broken, so that means a walk to the tills chutes. when I called the cash office to say that I needed to blue pod, and my collegue who had just gone for a tea break refused to take my blue pod, they then sent down a TL from checkouts, to cover whilst i did my own pod, and then she refused to open her till to pay out for a lottery cash payout I had already done from my till. (there is a specified lottery payout till). And she was on it, also she made a big deal about letting the other staff member know this when she got back from her break.

Am getting a bit concerned as now it seems that everyone else is working to rules that I had not been informed of at training.

Any comments please?

Forget all the training stuff.  There is no training to tell you , you cant steal.  Focus on the procedure.  No one should be carrying out till investigations by talking to other staff about you.  As someone else said, ask to see your PM with your Line Manager at the same time.  Send out a message you wont be mis treated.
Title: Re: Till Losses
Post by: delysia on 17-10-11, 07:10PM
nope ta for all your responses but....
Our team leader was caught redhanded on camera the second one this year to be caught nickin'
Title: Re: Till Losses
Post by: p0rr1dge on 15-08-12, 09:26PM
I take it an investigatory interview is the usual process - I've just had one for a short of 189.99 - and it's frightened me as I'm new and haven't done anything wrong!!
Title: Re: Till Losses
Post by: misty-2001 on 16-08-12, 03:19PM
Title: Re: Till Losses
Post by: p0rr1dge on 16-08-12, 10:52PM
Thanks - it's a telecoms till so there's about 5 of us that regularly use it - making it impossible to count before we change. Our cash office staff seem pretty hot - a form was printed out and left for my boss to deal with - but he's on holiday - however I think they've just assumed and investigated which I understand is correct process now after a chat with my union rep and PM. Thanks though, much appreciated - with me being only new I'm not too sure of what the processes are! My PM seems damn good though, and the Union has been a great help!
Title: Re: Till Losses
Post by: Rip on 24-11-12, 11:22AM
Title: Re: Till Losses
Post by: Tegai on 24-11-12, 11:32AM
How do you not get time to log off your till, it takes seconds!
Title: Re: Till Losses
Post by: Rip on 24-11-12, 11:37AM
Title: Re: Till Losses
Post by: delysia on 25-03-13, 07:56PM
is your store on the new cash management system?
yes and we're all suffering not just me
Title: Re: Till Losses
Post by: SGJM36 on 26-08-13, 01:13AM
Title: Re: Till Losses
Post by: delysia on 22-09-13, 03:35AM
many thanks for your replies, Now I have a question for you. We have a team leader
who if she doesn't like any one she gets rid of them I would love to know who she knows we have had some very nice competant people but if she doesn't like them we never see them again, how is she able to do this?
Title: Re: Till Losses
Post by: Tegai on 22-09-13, 09:10AM
When you say get rid of them, do you mean like "dexter"?
Title: Re: Till Losses
Post by: goodgirlgonebad on 01-10-13, 08:10PM
Cash office discrepancies don't happen ?? I just choked on my coffee.

Title: Re: Till Losses
Post by: tumshie on 01-10-13, 08:47PM
I was last to that "make christmas a cracker" meeting and was told to wait outside because I was late and they had already started (which the manager wasn't happy about at all).

i hope you got lines to write as well.
Title: Re: Till Losses
Post by: darklighter on 16-12-13, 11:07PM
1) Request a till check before you sign on and after you sign off.
2) Change your password frequently in case someone is trying to 'stitch you up'.
3) If your password is ever not what you set it as, Inform a manager immediately and have them review activity under your cashier number to identify if it could have been used by someone else.
4) Don't be afraid to ask if you aren't sure on how to process something on a checkout, you don't want an honest mistake to cause a till short.
Can you request a till check when answering an amber call?
Title: Re: Till Losses
Post by: tl_ffsc on 21-12-13, 09:15AM
We have small cards, red one side green the other, which hang over the screen. red= dirty till, green = clean till. If the till is not green then we refuse to use it as a multiskiller.

I was asked to hop on a red till one day by duty and refused until it was cleaned. Duty decided to make a fuss about this, they only wanted 1-2 customers let away to help, but it ended with the store manager agreeing, saying I was right to expect the till to be clean.

If we do hop on a  green till then when we open the drawer find it is not clean we are allowed to immediately request it be cleaned and have it noted as such, in case there is a problem, but that has never happened me, the TL's do their job correctly and tills are always green....
Title: Re: Till Losses
Post by: Jakabok on 10-11-14, 01:36PM
Yep, they have to be emptied for the end of week count and re-filled :)

Wut. We do a full count on a Tuesday, not Sunday...
Title: Re: Till Losses
Post by: Morris999 on 10-11-14, 05:08PM
It used to be Sunday for all stores, however this changed and now stores can choose to do it on a day that best suits them!

My store still does it on a Sunday as that is easier for us.
Title: Re: Till Losses
Post by: Loki on 10-11-14, 05:35PM
Why am I reminded of the White Tower AND that scene in Casino where the mob enter the counting room to take their skim?
Title: Re: Till Losses
Post by: Call me on 29-11-14, 11:59PM
Rip are you still working for tosco  (-*-) with that attitude well  (-*-)
Title: Re: Till Losses
Post by: RumbleMonkey on 30-11-14, 01:23AM
Lol your tl just gets rid of people? They just disappear?

Either she's doing a Dexter as someone else said or she's banging someone in head office as I'm sure even a store manager can't just get rid of someone without a good reason or they open up potentially expensive proceedings should the worker being fired be bothered.
Title: Re: Till Losses
Post by: plrgdy on 20-01-15, 12:36PM
On the topic of till losses... has anyone heard the rumours that individual Tsco stores have been fiddling their profits? Not  just Head Office
Title: Re: Till Losses
Post by: JimmySaville on 20-01-15, 01:22PM
When you say get rid of them, do you mean like "dexter"?

Where do you think all the meat for Tesco Burgers now come from? :P
Title: Re: Till Losses
Post by: just curious on 22-01-15, 07:10PM
On the topic of till losses... has anyone heard the rumours that individual Tsco stores have been fiddling their profits? Not  just Head Office

Almost every Individual store fiddles there profits every quarter with the approval of head office , as it is from higher up that the instructions are given not to do gap scan - resulting in losses showing up , not to record waste - so as it looks like stock is in the business even though it is not sellable , not to do counts on areas where losses will show ( only record the gains not the losses ) , not paying overtime worked properly in the right pay period just so that the money owed to employees goes into the next quarters cost / charges instead of the one it was worked in . Holding back invoices for direct delivery's instead of processing them at the time of the actual delivery . There is probably a few other little tricks and stalling tactics that they use as well  which corrupts / fiddles the individual stores profits ?.
So yes individual stores and store managers are guilty of false accounting by following instructions from higher up which they were afraid to ignore in-case it affected there performance grading and placed them onto an " Amber " or " Red" light ?.
Title: Re: Till Losses
Post by: Miss Piggy on 18-08-16, 09:41PM
Till loses are not only mistakes, they could also be that a teamleader or a cashier or a multiskiller has been stealing. We have had an incident like that recently, needless to say, that employee does not work for Tesco any more.

You missed out "or manager";

Managers can be thieves too!
Title: Re: Till Losses
Post by: Digimon on 18-08-16, 10:00PM
Indeed.

http://www.southwales-eveningpost.co.uk/tesco-security-guard-caught-manager-shoplifting/story-24846198-detail/story.html (http://www.southwales-eveningpost.co.uk/tesco-security-guard-caught-manager-shoplifting/story-24846198-detail/story.html)

Title: Re: Till Losses
Post by: Daredevil on 09-10-16, 06:58PM
If your store has smart tills (where the cash is weighed after every transaction) then till checks should be done every morning and evening by your team support or manager.Maybe the drawer needs recalibrated.
Title: Re: Till Losses
Post by: CatherineP on 20-10-16, 05:22AM
Title: Re: Till Losses
Post by: Expressdude2016 on 20-10-16, 05:31AM
Till interview is just process for everyone on till that had loss. Doesn't mean there accusing you it's more to ensure folk understand process and follow it . Example here would be sign off till when going to toilet or better still put in secure mode. They should not be using CCTV for the purpose you said either.
Title: Re: Till Losses
Post by: Morris999 on 20-10-16, 10:56AM
If your old store has the smart cash draws then they would only need to interview the person that has the till short!
If they don't have the smart cash draws then everyone should have an interview!
Title: Re: Till Losses
Post by: just curious on 20-10-16, 11:54AM
If a till has the smart cash drawers then how does the till recognise the difference in weight of monetary notes and coupons etc or possible forged notes ?.
Also when doing the change runs is the change weighed into the till to possibly spot any shortfall in money that is supposedly placed into the till , as it is not the first time a bag of two pound coins for example has only had eighteen pounds instead of twenty in the bag or some foreign coins are in the bags of change issued which could potentially cause a till shortage under an operators name ?.
Title: Re: Till Losses
Post by: Expressdude2016 on 20-10-16, 12:25PM
The smart till drawer is very accurate. The note acceptor is approved by the bank of England  and is same one they use for forgerys .If it doesn't accept note you can do secondary check using eyes and pen but process is not to accept note from customer. Tills would only be investigated if difference of a fiver so it would show up if loss was had happened at time  of change run. where the coupons go are not weighed. Since we went live with them 15 weeks ago we have lost 24 pounds in that whole time.
Title: Re: Till Losses
Post by: CatherineP on 20-10-16, 02:05PM
We didn't have the smart tills yet although we were told they were going to be ordered in
Title: Re: Till Losses
Post by: Morris999 on 20-10-16, 05:14PM
Title: Re: Till Losses
Post by: optout on 20-10-16, 08:17PM
How long do tesco keep cctv footage?

Would it be possible to request footage of the time a person is on the till?

Could a person claim the whole 4 hours?

It shouldn't matter whether you have left tesco or not?

what would be the cost for such a request?
Title: Re: Till Losses
Post by: Expressdude2016 on 20-10-16, 08:35PM
opt out varies depending on system in our store it has 8 weeks yet in store close by it has 4 weeks.  I would not think they would check cctv in this instance it was standard till  investigation which is only asking basic questions. Nothing happens because its impossible on the non smart tills to prove who caused the loss unless your on till and no one else is or you till check before you go on and off. In this instance person left her till signed on so many folk could have went on and used it.
Title: Re: Till Losses
Post by: optout on 20-10-16, 09:34PM
 :thumbup:
Title: Re: Till Losses
Post by: CatherineP on 20-10-16, 10:55PM
How long do tesco keep cctv footage?

Would it be possible to request footage of the time a person is on the till?

Could a person claim the whole 4 hours?

It shouldn't matter whether you have left tesco or not?

what would be the cost for such a request?


My manager told me he would not be reviewing all the footage he hasn't got time, but the area manager came down and watched the entire 4 hour CCTV footage and personally cleared me of any wrongdoing, then stated "We are going to interview the other staff member who was using your till"

Area manager went down to my store, spent all day there trying to sort this out and make sure the store manager (Who is a nasty, sneaky manipulative little sb) does his job properly

The store manager said I had no right to know the outcome once I've left.
Title: Re: Till Losses
Post by: optout on 21-10-16, 12:17AM
contact the area manager then;
Title: Re: Till Losses
Post by: optout on 21-10-16, 12:20AM
Also: If tesco still retain your employee file, the decision may be in this, and you can request a copy of everything in that file for a fee. It is your personal information and you have a right to it. IIRC
Title: Re: Till Losses
Post by: Yanna2233 on 18-12-16, 04:31PM
I have a friend who is being taken for a disciplinary for till shorts.  I know nothing about the tills. They say she Smisby put the 20 in the till.  She says the till weighs the money that goes in and as far as she is aware it will not let you do another transaction if it doesn't clear, is this correct  :question:
Title: Re: Till Losses
Post by: Expressdude2016 on 18-12-16, 04:58PM
By the sound of it your talking about smart tills. These weigh the money so any discrepancy can be pin pointed to a precise time. I'm not sure what you mean by doesn't clear as it just works as any till.  It wont stop transactions at any time.
Title: Re: Till Losses
Post by: Arketti on 26-01-17, 09:32AM
What is the smallest amount that triggers a till investigation on the smart tills please?
Title: Re: Till Losses
Post by: Expressdude2016 on 26-01-17, 09:48AM
Title: Re: Till Losses
Post by: Arketti on 26-01-17, 09:52AM
Title: Re: Till Losses
Post by: Expressdude2016 on 26-01-17, 09:58AM
Title: Re: Till Losses
Post by: Olivia Pope on 15-02-17, 12:18AM
If you feel that you have been accused and this made you leave your role due to the way you had been treated you can write to AM or PM or Dave Lewis, stating that you where left with no choice - made your position untenable. If you had not been treated correctly and seen all evidence including 4hrs CCTV through your investigation speak to ACAS they will be able to help. Anything held on file can be accessed up to 7years after your leaving date. You are able to request to see everything on file including internal emails with subject matter relating to you. This is in line with data protection.
Title: Re: Till Losses
Post by: Hamsterman on 15-07-17, 08:34PM
hurray i've found a way to post on this damn forum have been surfing for ages

wrong dept to ask a realistic question rather than a hypothetical one but here goes.
 I have been having loads of till losses during the last few months and I aint taking that money home or giving it away as far as I am aware that money goes back in the till, I've worked at the same store for five years and have cameras on me and I aint no thief. grevience procedure starts tomorrow any tips on what is going wrong???

help what is a grevience proceedure my till losses have been getting worse
I think you managed to post 6 days ago,


Just ask for a staff search for yourself before you go on the till and straight after you leave,this will take you out of suspicion
Title: Re: Till Losses
Post by: Morris999 on 15-07-17, 11:27PM
Hamsterman you do realise you've replied to a post from 2011, a post that was about pre smart cash draws till shorts
Title: Re: Till Losses
Post by: raw2000 on 31-07-17, 02:47AM
Hi, I couldn't find a specific thread for this so this is the closest I've got. Support and advice would be greatly appreciated to put my mind at ease.

I've been in the business for almost ten months now, working on the shop floor. It was my first job and I had no previous retail experience. I've been there almost ten months and still not been on a checkout, I've been called a couple of times but insisted I'm not checkout trained. Recently, however, it's been said I actually am trained, but to be honest I have no clue how to even work the checkouts - and I lost my 'login' code after the first week.

I wouldn't mind going onto checkouts for red relief or when it's busy, but I don't believe I'm capable - and I'm scared to keep refusing when I'm asked to jump on a till. What should I do? Should I request re-training from a manager? Could I ask for another login?

Are the checkouts easy to work? Is it as daunting as it seems working on tills for the first time, especially without experience?

Any help much appreciated.  8) :) (-*-)
Title: Re: Till Losses
Post by: lucgeo on 31-07-17, 06:17AM
Speak to the checkout manager and tell them the situation.

Ask them to clarify who supposedly trained you on checkouts and when? If they still maintain you have been on checkouts, ask to see transactions done on your login number and when?

State you are happy to be fully trained to support checkouts ;)
Title: Re: Till Losses
Post by: Walker on 31-07-17, 06:37AM
Title: Re: Till Losses
Post by: commonsense on 09-08-17, 02:02PM
I have been with Tesco for a short while. Till operator, told several times re double scanning so I asked for more training. This worked I received a green G...plus gained my bronze. However the old devil came back double scanning reared its ugly head. I started losing confidence fast and said I was surprised that they still wanted me to stay. No they said your customer service is excellent even the older employees make this mistake. I am beginning to doubt the tills. I served a customer with 2 items and the screen showed he had purchased 3. When I asked why this was..I was asked why did I think it happened :question:
Title: Re: Till Losses
Post by: Cream Crackered on 09-08-17, 02:43PM
Don't worry, it happens to us all.
Make sure your scanner is turned up to the highest level so you can clearly hear the beep.
Always double check if you use the quantity button, only yesterday I rang in 6 instead of 3.
Using the touch screen you can accidently touch a fruit or veg, my favourite seems to be a lemon, or when going to ring in cash I charge for a carrier bag.
Like I said, don't worry, I've been a checkout operator for 25 years :)
Title: Re: Till Losses
Post by: commonsense on 09-08-17, 03:12PM
Cream Crackered

Many thanks for that. I have one more for you. I served customer he had card for payment in his hand I looked away whilst he used it. He then said he was not sure that he had paid for his shopping, as a receipt had been produced I would say he had, however just to be clear I called for team leader none came ,as my queue was growing in  I told the gentleman to proceed to customer service and apologised to him within seconds a person from CS came to me and said It was not her job to tell me, but she said I should not have done this. less than 3 Min's later ass manager took me to the office for me to explain why I did what I did. I told him, and received a grilling on why ? several times over, I told him that I was not comfortable with how this was going and said I wanted to suspend the conversation. I left my shift because I felt intimidated and was unable to go in to work the next day. I am due too speak to HR on my next shift...not sure how to handle this?
Title: Re: Till Losses
Post by: GreenGrocer on 09-08-17, 04:21PM
Just stick to your story or say nothing. The managers at Tesco like to create work for themselves so that they can try to justify the salary. They keep asking people the same questions hoping people will change the answer. In my store line managers try it on with people on the shop floor and in offices all the time. Quite a few have walked out due to it.  They take the p**s all the time and when GAs give them it back suddenly dummies get thrown about. Don't expect any promotions, holidays you want, overtime, good reviews or favours after you have put them in there place. They are as childish as it comes at Tesco. They expect it all from you but will give you nothing in return.
Title: Re: Till Losses
Post by: Cream Crackered on 09-08-17, 04:51PM
Commonsense
With regards to your customer if he had paid your screen will clear and a receipt will be issued, if he had not paid and removed his card the screen will prompt you.
Your mistake was putting the onus on the customer to go to customer services and resolve this, luckily for you he was honest.
I really think you need more training and I personally don't believe you should be on a checkout not knowing if a customer has paid or not.

Walking out and then not turning up the next day is not the way to go.
You need to speak to a union rep and ask them to accompany you to your next meeting.
Good luck
Title: Re: Till Losses
Post by: VLittleH1950 on 27-01-18, 05:01PM
What are you supposed to do regarding accidents like hitting the ten rather than the five on a till for cash? Nobody in a management position has pulled me up (so far) though I've just started late last year and constantly worry.
Title: Re: Till Losses
Post by: Welshie on 27-01-18, 05:17PM
As long as correct change is given it's totally irrelevant.
Title: Re: Till Losses
Post by: Walker on 27-01-18, 06:00PM
What are you supposed to do regarding accidents like hitting the ten rather than the five on a till for cash? Nobody in a management position has pulled me up (so far) though I've just started late last year and constantly worry.

Basically as long as you know you hit the wrong button you're fine, just give the correct change.

If you hit cash instead of cashback you have to call team support and they rectify it.

If u don't realize that you have done it then I suppose you just  get the interview / let's talk.
Title: Re: Till Losses
Post by: Weed on 27-01-18, 07:32PM
Walker

Done it a few times. Easy mistake to make. You will usually get an Lets Talk/Investigatory meeting at the very most. Have seen people disciplined but this harsh and rarer. What action they take will often depend if you are the managers friend or someone who just tries to get on with the job who openly doesn't always agree with the managers. The managers often take things too personally and cut of their nose to spite the face. Hopefully it wont come to all this and someone will see the bigger picture. It was an honest mistake when you were possibly severely understaffed.
Title: Re: Till Losses
Post by: notsofunny on 27-01-18, 07:50PM
Title: Re: Till Losses
Post by: Walker on 27-01-18, 08:55PM
Walker

Done it a few times. Easy mistake to make. You will usually get an Lets Talk/Investigatory meeting at the very most. Have seen people disciplined but this harsh and rarer. What action they take will often depend if you are the managers friend or someone who just tries to get on with the job who openly doesn't always agree with the managers. The managers often take things too personally and cut of their nose to spite the face. Hopefully it wont come to all this and someone will see the bigger picture. It was an honest mistake when you were possibly severely understaffed.

I did it once and got an investigatory meeting, pretty much inevitable because that's the procedure.

But nothing to worry about either.

(Investigatory meeting is not an disciplinary investigation... Mainly to find out if you need any training).
Title: Re: Till Losses
Post by: forrestgimp on 23-08-18, 07:42PM
How long do tesco keep cctv footage?

Would it be possible to request footage of the time a person is on the till?

Could a person claim the whole 4 hours?

It shouldn't matter whether you have left tesco or not?

what would be the cost for such a request?

Yes you can, if they have cctv with you on which is part of some investigation they will give yo a copy or they should, if you just want anything with your face on I think there is an admin charge but unsure how much.
Title: Re: Till Losses
Post by: Walker on 23-08-18, 09:22PM
Post was from 2016.
Title: Re: Till Losses
Post by: schui1024 on 09-11-18, 12:16PM
Working on checkout, when you start on a till, you're not given the option / chance / time to check how much is in the till when starting.

Is it therefore fair to be held accountable for how much is in the till when you finish and do the lift (pod up)

Title: Re: Till Losses
Post by: rogersmart on 20-11-18, 04:16PM
Title: Re: Till Losses
Post by: Walker on 21-11-18, 06:33AM
Different Tesco stores have different tills, Rogersmart. The ones in my store are about ten years old. They are slightly smart tills that only weigh the money when you log in and log out. Others still use dumb tills.
Title: Re: Till Losses
Post by: gomezz on 21-11-18, 09:27AM
Arkwright never seemed to have a problem with losses using his old till.  Unless you count fingers! 
Title: Re: Till Losses
Post by: rogersmart on 21-11-18, 09:56AM
Thanks, Walker.  I assumed - like an idiot! - that Tesco had rolled out Smart Tills across all stores.  I should have known better!!
Title: Re: Till Losses
Post by: ElderEnclave on 17-12-18, 03:45PM
We've only recently had smart tills installed at our store, it's a pain but not as bad as we expected since we've had the old tills for years.

Sometimes the money bank doesn't accept the note and you look down and see meh tries again and it works.  It's just pain in the arse but good for business and protection for us and the store.
Title: Re: Till Losses
Post by: ElderEnclave on 25-08-19, 09:58PM
Hi, I couldn't find a specific thread for this so this is the closest I've got. Support and advice would be greatly appreciated to put my mind at ease.

I've been in the business for almost ten months now, working on the shop floor. It was my first job and I had no previous retail experience. I've been there almost ten months and still not been on a checkout, I've been called a couple of times but insisted I'm not checkout trained. Recently, however, it's been said I actually am trained, but to be honest I have no clue how to even work the checkouts - and I lost my 'login' code after the first week.

I wouldn't mind going onto checkouts for red relief or when it's busy, but I don't believe I'm capable - and I'm scared to keep refusing when I'm asked to jump on a till. What should I do? Should I request re-training from a manager? Could I ask for another login?

Are the checkouts easy to work? Is it as daunting as it seems working on tills for the first time, especially without experience?

Any help much appreciated.  8) :) (-*-)

Ask your shift leader or manager to recover your login or let you use theirs. Ask someone to help show you what to do. It's what we do in our store. If you need help ring the bell. We're a team and we're all here to help each other. Checkouts do vary though from the big ones in Extras metros and then the small express stores ones.
Title: Re: Till Losses
Post by: Redshoes on 26-08-19, 09:32AM
Never use anyone else's log in. It's easy to look up your till number and reset the password, takes just seconds to do. If you have not signed off your training record card you are not trained. There is online training for checkouts that should be completed after experience at till and all this needs to be signed for. Just having you on the list of people with till numbers is not training. Your first shift with the company is your induction and then after that it's your till training, and then you join your dept.
Going forward, say happy to support but you need training. Say you don't even know how to sign on and have not completed your training and ask them to check your training record card. If you actively want to learn checkouts you can ask for them to schedule you in a time to train.
Title: Re: Till Losses
Post by: NavyNinja on 30-07-20, 01:10AM
So basically I was on the till this morning and my customer had a £3 meal deal or something. They paid the right amount (£3 exactly) but I accidently tapped £40 as the tender instead of cash then enter. I only noticed as I closed the cash draw and glanced at the till screen in time to see it telling me to give £37 change. Team Support said that was not a problem and my till wouldn't be out/short. Is this right or will I now have to have a meeting about it at some point please?
Title: Re: Till Losses
Post by: Redshoes on 30-07-20, 05:35AM
You will be fine. It would only trigger an investigation if you gave out the £37 change.
Title: Re: Till Losses
Post by: NavyNinja on 30-07-20, 09:52AM
So it definitely won't show as being £37 over what it should be if £40 had been paid??? As I say I put the £3 given in the till but obviously didn't gieve any change as none was needed.
Title: Re: Till Losses
Post by: Welshie on 30-07-20, 09:57AM
Navy ninja,  this happens to everyone from time to time  , even the most experienced till operators,  it definitely will not affect the balance of your till , dont worry .
Title: Re: Till Losses
Post by: Redshoes on 31-07-20, 07:42AM
It won't trigger an investigation and if someone else has made a mistake that day and the whole day is looked at it will be dismissed as it will show very clearly what has happened and as such nothing worth looking into.