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Started by BigBear, 15-02-23, 09:35PM
Quote from: lucgeo on 27-02-23, 09:28AMI'm just wondering how holiday allocation works out if colleagues are working across the store I know many in the past who made up their hours on other departments, found it difficult to fit their holiday allocation in with what was available on each, as no department took precedence.I always believed everyone should be trained across the store, or at least in the different roles within their own department. How many times departments were left understaffed and struggling due to lack of trained support. Half hearted attempts to release a colleague from checkout to learn the role on CSD or PFS went by the wayside as the hours were cut drastically, so couldn't spare anyone to train. It's always been Tesco's tunnel vision way. So now it appears everyone is to help out, but does anyone really understand the role fully, or is it just a case of papering over the cracks. A lot of the negativity from colleagues is due to sheer frustration, feeling overwhelmed if they don't understand what they're doing or expected of them! Many relish a change of scenery, to get stuck into something different, even if only for a few hours to make their day go faster and feel some sort of achievement. But already it seems that it's mostly only going to be an hour here and an hour there, take into account time in moving from department to department, delays en route, break times etc...then the frustration and arguments between colleagues and managers alike will just escalate.
Quote from: lucgeo on 27-02-23, 09:28AMHalf hearted attempts to release a colleague from checkout to learn the role on CSD or PFS went by the wayside as the hours were cut drastically, so couldn't spare anyone to train. It's always been Tesco's tunnel vision way.
Quote from: grim up north on 28-02-23, 08:01PMWhy do you need to check which part of the store you're working in, in advance?
Quote from: lucgeo on 28-02-23, 08:31AMAs @newguy states, to actually swap people around to learn other arms in their departments was treated as "too complicated!" What happened to the Tesco core value of "sharing the knowledge?"How easy is it to have those colleagues who want to learn, be swapped over for a shift, with another. Both would learn and then have the hands on experience needed to work those departments for sickness and holiday cover.
Quote from: Redshoes on 28-02-23, 05:11AMPFS and CSD do take a while to train and need to be experienced before doing the online training. PFS is scary to most as single manned. I have had to train both for the CSD and PFS due to long term sick, retirement and leavers. I requested time out of duty rota and had to buddy up with people myself, mostly. I have also taken the place of someone on a till so they can buddy up on CSD or PFS. There is no other way to do it. I trained one person over Christmas when we had loads of hours but it was needed and not ideal. The new shift leaders we have trained for the store are signed off at PFS but I have insisted that they experience PFS rather than just do the online stuff. It's hard to get any online training done as almost impossible to take anyone away from serving.
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