verylittlehelps

Very Little Helps => Stores => Topic started by: bornfree on 21-03-22, 06:02PM

Title: Checkout training
Post by: bornfree on 21-03-22, 06:02PM
 Can anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Title: Re: Checkout training
Post by: Nomad on 21-03-22, 07:20PM
https://www.verylittlehelps.com/index.php?topic=6656.msg9580#msg9580 (https://www.verylittlehelps.com/index.php?topic=6656.msg9580#msg9580)

The above is on VLH, however it is not new.  Best option is to contact union for verification, unless somebody knows of better option.
Title: Re: Checkout training
Post by: kaled78 on 21-03-22, 08:41PM
several of the pre 2005 staff who escape checkouts,were made to train as .com pickers instead,some refused and went to the union only to be told the 2005 agreement only covers checkouts,not other departments as well
Title: Re: Checkout training
Post by: madness on 21-03-22, 11:46PM
If checkouts could stand on their own two feet for once instead of using the store staff all the time the shops would all be alot better.
Title: Re: Checkout training
Post by: FarmerFred on 22-03-22, 08:13AM
Checkout manning is supposed to rely on store staff for handling peaks, otherwise you end up with far too many checkout staff sitting on their backsides doing sfa for extended periods. Other departments' hours are based on a percentage of department time being used for multi-skill calls to checkouts or dot com. Up the manning levels on checkouts and department other hours will be cut to compensate. 
Title: Re: Checkout training
Post by: lucgeo on 22-03-22, 10:06AM
Quote from: kaled78 on 21-03-22, 08:41PM
several of the pre 2005 staff who escape checkouts,were made to train as .com pickers instead,some refused and went to the union only to be told the 2005 agreement only covers checkouts,not other departments as well

Yes, plus some stores are also stating the self serve checkouts are not covered under the 2005 agreement, as they weren't in situ at the time.
The agreement was because checkout staff were, at the time, in a higher band than shop floor colleagues. They did try a system that the shop floor colleagues could claim a higher rate for every straight  ?30 mins? they were on checkouts, but it all went pear shape when the runners and managers started taking them off a few mins before, then calling them back almost immediately  :-X

Quote from: FarmerFred on 22-03-22, 08:13AM
Checkout manning is supposed to rely on store staff for handling peaks, otherwise you end up with far too many checkout staff sitting on their backsides doing sfa for extended periods. Other departments' hours are based on a percentage of department time being used for multi-skill calls to checkouts or dot com. Up the manning levels on checkouts and department other hours will be cut to compensate. 

In theory...but in practice the % hours allocated for cover from other depts no way reflects the actual time spent covering checkouts! Some spend the majority of their shift supporting checkouts, being left on whilst the manager sends their staff for their breaks! The shop floor managers are constantly at loggerheads with the checkout manager, but it falls on deaf ears as the SM always prioritises the IDQ measurements to protect there Brucie bonus!
Title: Re: Checkout training
Post by: barafear on 22-03-22, 03:33PM
Keep up to date Lucego (I know you've left) - IDQ no longer in use - no doubt the replacement has a brucie bonus attached.

Actually. I might be misquoting - the one-in-front policy is no longer in place. It's now a "timed wait" - based upon the fact/belief that more and more customers are doing smaller shops - so in reality there's no point opening a new till if there are two people in front of you with basket-loads rather than trolley loads.
Title: Re: Checkout training
Post by: FarmerFred on 23-03-22, 06:39AM
Every minute that a colleague is signed into a checkout is logged and that information feeds into a whole range of analyses that will feed back into things like heatmap/rhrp etc., there's even data produced to highlight if particular departments or colleagues are being unfairly targeted for multi-skill assistance. In the same way consistently having high idle levels will generate red flags.
Title: Re: Checkout training
Post by: barafear on 23-03-22, 10:52AM
in terms of checkouts, being signed on or not signed on seems to be a bit of a mystery to me - sometimes, team leaders/managers will tell you to stay signed on - sometimes even if you're off the till doing something else (bit of rumbling, collecting baskets etc.) - other times, they'll tell you to sign off if you haven't got any customers to reduce your idle time - it all seems to be at a whim - or more accurately based on the current running "IDQ score". I'd quite happily reduce my idle time to near zero by not being signed on unless I am actually serving/scanning.

I've been at Tesco too long to try to understand any new ruses they come up with - but ultimately, it creates a very uneven playing field if GAs are pressurised/castigated for supposedly failing to meet spurious targets that only affect the pocket of managers. Yes, I understand in a way it could affect the "hours on the dept" -but as per another thread on here about checkout hours will always be kept at a level which can be supported by shop floor at peaks of busyness - the only way that "hours" will affect most cashiers is if they are "reliant" on "extra hours/overtime" which is a whole new ball game - and opens up that argument of "if you need 30+ hours a week" to survice financially, you're better off looking for a job that offers this as a contract and not keep playing the game of being on a 15 hour flexi contract with the hope/expectation that you will always get the extra hours on days/hours that suit you.

We all know on here that the flexibilty is heavily in favour of Tesco.
Title: Re: Checkout training
Post by: FarmerFred on 23-03-22, 04:41PM
The "system" will have a target level of manning & if the manning level isn't achieved then it's a black mark regardless of whether those tills are idle or not. As for being signed on... if you are not at the till ready to serve a customer then you should not remain signed in - ever! If anything goes wrong then you will be thrown under the bus for leaving the till signed in/insecure.
Title: Re: Checkout training
Post by: barafear on 23-03-22, 05:00PM
Asked my manager on my last shift (the team leaders were in cash office or otherwise engaged) - checkout manager running the front end - anyway - poor English - but I needed the toilet (been on the till for more than two hours since returning from my break, our store is running at about 30 degrees plus! - so lots of drinking - and then the need to relieve ) - anyway, any other time I just "jump off till on my own accord - and let team support know of course, I always sign off and lock my till/security tag - this time, the manager closed my gate - told me to be quick but told me in no uncertain terms to remain logged on - as the "queue length figures were bad" !!!

as I say, I really cannot see how the system can accurately calculate what the right hours/times for checkouts should be - there are so many variables!!

As an example, there are some cashiers who will offer help to every customer - to the extent that it encourages customers to just stand back and let the cashier get on with scanning their shopping and also packing their bags - and normally under instruction/supervision from the customer as to how to pack their bags!!

Bottom line:

Whilst more efficient/less helpful cashiers might serve 5 customers in 15 mins - the helpful cashier struggles to serve 3. (in this example I'm assuming similar customers/similar number of items etc).

Some cashiers will like a nice chat with customers - ultimately, I cannot see how any system can properly account for these variables and more -

It's got to be an element of trial and error - if you have too many cashiers on - you can always send them home early/send them onto shopfloor if reqd/etc.

But I'd be surprised if all of us are not experiencing a situation where it is clear that staff numbers are being cut back - or moved onto other sections - we are not a dot com store - but I guess those that are have seen people switched from checkouts and shopfloor -

Retailing or shopping in Tesco is ever revolving - and Tesco can't seem to workout whether they want shoppers in store or online - seemingly the ideal seems to be  the middle ground - which is SAYS - get them to do all the work but also be in shop for those unplanned purchases - which are more difficult online.

Anyway - bit of cross-threading - the wait goes on until we hear how much Tesco are going to increase our pay to - and when!!!
Of course, we all "know" it will be £10 ish....in October/November ish.....

Title: Re: Checkout training
Post by: Batmanjo on 24-03-22, 05:00PM
Quote from: bornfree on 21-03-22, 06:02PM
Can anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance

If you ask your rep, it is in the News from Usdaw under the heading Tesco Multi-Skilling for the agreement of the pay review concerning old Grade B customer assistants and there responsibilities at the time of the 2005 pay review to consider training for and taking on checkout duties, taking on these additional responsibilities is optional. Such staff may be encouraged but NOT COMPELLED to take on checkout duties. So it is optional not forcible. 

Title: Re: Checkout training
Post by: Birdseye_007 on 13-05-22, 10:08PM
The 2005 review only covered main bank checkouts I believe not scan as you shop or self scan, as such there's potential to get trained on those sections to relieve a colleague who could then open a main back checkout.
Title: Re: Checkout training
Post by: Rumblerumble on 18-05-22, 01:46PM
That scrapped come October.

Quote from: bornfree on 21-03-22, 06:02PM
Can anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Title: Re: Checkout training
Post by: fscer on 18-05-22, 02:44PM
Incorrect. But you can be trained on self sevice.
Title: Re: Checkout training
Post by: kaled78 on 19-05-22, 07:38AM
Yes and our store manager said he is going to make sure all pre 2005 staff will be trained on self serve so it releases the women who run it to go on main bank checkouts when it's busy.  Loads of staff in my store have been going to the doctors to get notes to try and excuse them from being multiskilled.
Title: Re: Checkout training
Post by: century99 on 20-05-22, 10:35AM
They can also be made to train on dot com as well. Our store are slashing checkout hours because a load of mainbank tills are going and we will only have 8 "normal" tills left. Big expansion to self scan. Checkout staff were basically told your contract hours on checkout have to be cut these are the departments we can offer hours on and it was mostly dot com or petrol. One staff member has been referred to occ health and I suspect they will push her to retire early to be honest (not fair as she is lovely and has been there years and its only recent issues make it hard for her to walk and stand).
I was lucky as I had already been covering an open shift on CSD and any extra hours over there and was flexed up on other areas of front end so my contract is now CSD. In 8 months I have trained on checkouts, SAYS, self scan, petrol, dot com and CSD and sometimes cover the TL on a break so my flexibility means the new market place and way of work suits me. But I can see how tough this is for some of my colleagues and the hit to moral. I have spoken to many, many staff who are applying for other jobs elsewhere as they are so upset by all of the changes. A few are just waiting out retirement in the next few months and are relived to go to be honest. A few younger staff who were kept on after Christmas have been given notice rather than being made permanent, all good workers but hours being slashed everywhere. This is also upsetting staff and there is a creeping feeling of just do enough to get through the day as Tesco don't give a c**p so why should we.

Title: Re: Checkout training
Post by: tescopleb on 20-05-22, 03:12PM
 I get the impression that despite talk of 16 hour contracts what they really want is a casual work force it can use and abuse to its hearts content. Lets upset all the cashiers, get rid of the older ones who can't work on the shop floor and call it natural wastage when they all leave. Mind you I don't imagine they expected to be landed with the amount of OH referrals they have - something I suspect they might not have anticipated and may well regret. Usdaw really should be holding them to account for this but as usual are posted missing. From the days of Iain Maclaurin and even Terrys early years, it's been a rapid drop back to the bottom.
.
Title: Re: Checkout training
Post by: Hibobhi on 20-05-22, 03:33PM
Your 100% right, in my dotcom there's loads of overtime as much as you want, but as soon as the students come back overtime is slashed and the students get all the hours, and since most people nowadays in Tesco work less than 16 hours contract they get shafted, I'm lucky that I'm still contracted full time
Title: Re: Checkout training
Post by: Redshoes on 20-05-22, 07:02PM
It's very, very hard to get ill health early retirement. OH tend to suggest changes to shift patterns and light duties. The reality of retail is not much is classed as light duties. Slabs of beer, big boxes of carbonated drinks are not light. Checkouts is seen as light duties by many but they have to scan heavy items.
The reality is that the stores that have run very heavy on hours will have bigger movements as there will not be the overtime to support. The hours may all be in the wrong place, as most stores seem to run light in the evenings and many colleagues don't or won't work peek weekend hours you end up with no overtime for when you need it and extra staff in during times that they are not really needed. People like school hours, I get it. I understand the life work balance but it's retail. If the shift pattern you do is more important than the role you perform you may need to move roles. If the role you do is more important than the shift pattern you may need to change hours. It does not have to be big changes either way, it might be for a few but again that depends on store.
At the end of the day Gloria who has been on checkouts for 35 years and is 5 years off retirement but has health issues is not going to be a lot of use filling juice but she many manage a bit of health and beauty in quiet times on the tills but if the shop floor has the choice of her or Joan who is of same age but fit and healthy and regularly picks up overtime in all areas of the store they are going to select Joan. I suspect a lot of checkout support to shop floor help with be rumble. Unless the store is hugely over hours on checkouts they will not be spared away from tills for long.
On the other side of things the shop floor colleagues have to tick three boxes the same as everyone else. They have to serve, pick and fill. Serving on checkouts, self service or scan as you shop are the options. Out of the three the checkouts is the easiest option. Sometimes customers turn up at tills as if a bus has arrived. If enough reliefs turn up it's minimal time on a till. Self service and scan as you shop can be very busy, looking after multiple tills rather than one. No cash on the majority of these tills but there are more complex interventions to deal with.
Title: Re: Checkout training
Post by: tescopleb on 20-05-22, 08:07PM
I would agree that checkouts isn't light duties but by going down this road they are asking for trouble. What may work in an Aldi or even an Express isn't going to work in an Extra and they are potentially leaving themselves open to yet another discrimination case. I know some brilliant female grocery workers but would you ask them to work slabs of beer or carbonated drinks?- personally I wouldn't - not because the can't but simply because that's why nightshift staff to be battle hardened guys. It's horses for courses. So, going forward are they going to employ only strong men types? In my opinion it all goes back to the top - you talk about stores being over hours - I get that, my store is HOWEVER if you ask a frustrated customer who has walked from Grocery to GM on a busy Saturday afternoon just to find a member of staff, that question then I suspect you would get a very different answer. The problem isn't old Gladys on a checkout or even bolshie Vlad P types it's those at HO who have no idea how to run the business let alone make money.
Title: Re: Checkout training
Post by: thor god of thunder on 21-05-22, 09:36AM
Quote from: tescopleb on 20-05-22, 03:12PM
I get the impression that despite talk of 16 hour contracts what they really want is a casual work force it can use and abuse to its hearts content. Lets upset all the cashiers, get rid of the older ones who can't work on the shop floor and call it natural wastage when they all leave. Mind you I don't imagine they expected to be landed with the amount of OH referrals they have - something I suspect they might not have anticipated and may well regret. Usdaw really should be holding them to account for this but as usual are posted missing. From the days of Iain Maclaurin and even Terrys early years, it's been a rapid drop back to the bottom.
.

the whole 16 hour thing is utter nonsense. I think if it was to really benefit staff you would say all staff should be allowed full shifts(7.5 hours) on a contract. 16 hours but remember they want your availability 50% more then this....just means your on call all the time. I won't be setting my availability any wider then my current contract.

you are correct its a good bonus and stealthy way of pushing older/long serving staff out. it gets said a lot about staff getting till trained but how many checkout staff are going to happily got filling pop? then when they refused and get around it which is inevitable there will be a massive divide created. its pretty soul destroying as it is its only going to be worse.....let the games begin.
Title: Re: Checkout training
Post by: lucgeo on 21-05-22, 01:35PM
A lot of checkout staff are fit and able and would love the opportunity to go fill on shop floor, for a change of scenery. Trouble is as soon as they get off, they're promptly called back, as all shop floor colleagues for red calls can testify!

So if there are to be less manned checkouts, those unable to work the floor will be covering the checkouts, and breaks etc. many are happy to get off to fill and tidy the ends opposite the checkouts, which are mainly high value for tagging, sweets, hair accessories or other light goods, as it breaks the monotony of the day.

Many of the shop floor colleagues enjoy the spontaneity of their job, and detest being stuck on a checkout, whilst they're own dept is left running behind!

It's all well & good having everyone able to do everything, it does make sense, but the hour allowance is against it from the get go...after all the faffing about of RHRP over the years, just goes to show it's always been about cutting hours not having people RHRP!! All that's ever happened after each RHRP initiative, is each dept has lost hours, but the training and flexibility hasn't materialised, because they haven't been trained, the team managers start arguing amongst themselves, treating the GA's like pawns.  The only consistent training has been checkouts, but no effort for GA's to train on other depts, learn to use the PDA's, read them on each function and give them the opportunity to work and learn on other depts!

They made a big thing a few years back on changing the badges and contracts to remove the specific dept for all to become a customer assistant to support the store...yet the checkout GA's aren't given the same opportunity, they are suffering a detriment under that same contract!
Title: Re: Checkout training
Post by: viperex on 05-06-22, 07:56PM
Need some advice on this also i have worked 4 years for Tesco and work 30hrs on Produce . I have never once been called on checkouts or self service as when i joined Tesco and in the interview , they did ask me as there anything i would like to mention and i stated i Do Not touch alcohol and since i have been with them NEVER asked to go down there. Busy enough on my own department and dont mind helping other like dairy, meat , bakery even trolleys . what options do i have ? As if there gonna force me with deffo look for other job 
Title: Re: Checkout training
Post by: lucgeo on 06-06-22, 06:34AM
 8-) There's your answer  8-)

You told them in your interview you don't handle alcohol, and they employed you knowing that from the outset!
The fact they have never requested you support checkouts or BWS would appear to verify they are still aware of this.
Title: Re: Checkout training
Post by: viperex on 06-06-22, 06:53AM
Thanks for your reply lucgeo i have said that to my department manager and he has said everyone has to be trained , where i have said you know and whole store knows reason i dont go there!  He also said union has agreed to it . where do i stand as i am not going on there and will quit if push come to shove. like i said will go anywhere else ' Muilti skilled '  8-)
Title: Re: Checkout training
Post by: lucgeo on 06-06-22, 08:41AM
I think your manager needs a refresher course on management  8-)

If, as you say, it is common knowledge throughout the store as to your reasons, and those have been acknowledged and supported for the last four years, then it remains the status quo!

It's really irrelevant to the collective agreement from USDAW. As I understand, from other peoples' posts such as barafear and redshoes,  who have posted the agreement, there are certain exceptions that are to be considered and certain people can be excluded, you would certainly fall into that category.

If they choose to recognise another colleagues obvious disability, but ignore your request which may not be based on medical reasons, then you will be suffering a detriment and discrimination!

Title: Re: Checkout training
Post by: madness on 06-06-22, 11:45AM
Quote from: viperex on 06-06-22, 06:53AM
Thanks for your reply lucgeo i have said that to my department manager and he has said everyone has to be trained , where i have said you know and whole store knows reason i dont go there!  He also said union has agreed to it . where do i stand as i am not going on there and will quit if push come to shove. like i said will go anywhere else ' Muilti skilled '  8-)

In the pack about pick fill serve there is a section about exemptions. So someone with anxiety can be opted out of checkouts. It must be in their file or some sort of doctors reference.  ie you cant do what everyone did during covid and decide you have asthma.
Title: Re: Checkout training
Post by: viperex on 06-06-22, 03:25PM
Thanks for reply, found the pdf file updated April 2022, its a great help.  Especially when I don't know where I stand, and BS the management say.
Title: Re: Checkout training
Post by: grim up north on 06-06-22, 08:10PM
Just out of interest, on checkouts do you handle alcohol or just the containers it is in?
Title: Re: Checkout training
Post by: Nomad on 07-06-22, 08:04AM
grim up north, that discussion has been had more than once on VLH in the past.  There is no definitive answer, it is a decision for those whom it concerns to make.
Title: Re: Checkout training
Post by: lackofinterest on 08-06-22, 05:39PM
Quote from: barafear on 22-03-22, 03:33PM
Keep up to date Lucego (I know you've left) - IDQ no longer in use - no doubt the replacement has a brucie bonus attached.

Actually. I might be misquoting - the one-in-front policy is no longer in place. It's now a "timed wait" - based upon the fact/belief that more and more customers are doing smaller shops - so in reality there's no point opening a new till if there are two people in front of you with basket-loads rather than trolley loads.
apparently a cardboard cage at the end of the aisle near checkouts is logged as a person queing  :D :D :D :-X
Title: Re: Checkout training
Post by: madness on 08-06-22, 08:01PM
Yes for now they have finally realised that having 6 ethol and 20 stone marys sitting twidling their thumbs just to pass idq isnt very productive and now a 4 hour shift they have 4 hours solid of scanning. Nice to see checkouts finally towing the line a bit.
Title: Re: Checkout training
Post by: AudiTTman on 08-06-22, 08:23PM
Why do we still have IDQ or wait time, customer don't moan any more about queuing, all they want is to get the products. It's time the company got rid of it all and focused more on the customers needs and less on productivity at front end to get customers through! We hear more moans and groans about customers not getting availability and that stems from colleagues being dragged on to checkouts to help which puts pressure on the shop floor more due to not enough people around!
Title: Re: Checkout training
Post by: oldfashionedplayer on 08-06-22, 11:54PM
they definitely moan at ours, we have a board that has customer complaints... waiting at checkouts cause we have 1 person on in an extra is highly annoying for ours lol.
Title: Re: Checkout training
Post by: lucgeo on 10-06-22, 09:03AM
I don't know why they stick to this ridiculous thing of not queuing...I've noted it's only Tesco who seem to prioritise this, could it be that the manual till packing area has become so condensed, it's nigh on impossible to pack a bag on the small available space, and takes longer to try to sort your shopping into packing them!! I've also noticed bags of shopping being left behind on the floor by customers who've put them there while trying to sort their packing!
Plus, what's with the not pushing the shopping down, I'm only short with short arms, and forever stretching to reach the shopping, while answering the inane questions..."how's your day going?, have you got any plans for the weekend?" etc...etc...I'm not American, I'm a moody Brit who wants to shop & go, so pass it down and let me "GET OUT OF HERE!"  >:( >:(
Title: Re: Checkout training
Post by: barafear on 10-06-22, 12:18PM
I've noted the "not pushing stuff down too" - a lot of this is caused (well the difficulty in reaching it yourself as a customer) by the plastic screens still being present.
Problem is that the alternative (I've found) to not pushing down enough is scanning at breakneck speed and chucking it all down the end before I have the chance to even get my bag out!!!

I'm sorry to say - but some cashiers (not just in T3sco) do not have the nouse to actually "work with the customer"

Anyway - rant over -

But things might improve if the screens were removed - are we keeping them forever?

I guess T are waiting until at least this winter (hang on we haven't even  enjoyed summer yet!) to see if there's a relapse in the old Covid world - they don't want to take screens down only to have to put them back.

Frankly the screens and the "plastic dividers which are still "within the till area" are two of my biggest bugbears!
Title: Re: Checkout training
Post by: Redshoes on 12-06-22, 10:21AM
You have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.
Title: Re: Checkout training
Post by: londoner83 on 12-06-22, 11:05AM
It will come down to whether Tesco or more than likely occupational health consider your refusal to touch alcohol reasonable and your reasons for it.

As a retailer Tesco sells multiple products some or all of their staff may personally object to However they also have to take into your account your mental wellbeing and make reasonable adjustments to support you.

The position in a large extra with 100's of staff may well differ from a small express where there may be just a couple of colleagues instore at a point in time where one refusing to handle alcohol could cause major operational problems.

Finally what's your stance on touching shandy or alcohol based cleaning products?
Title: Re: Checkout training
Post by: lucgeo on 12-06-22, 12:00PM
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X


Title: Re: Checkout training
Post by: lackofinterest on 12-06-22, 01:18PM
shop elsewhere ;)  :-X
Title: Re: Checkout training
Post by: NightAndDay on 12-06-22, 02:14PM
Quote from: lucgeo on 12-06-22, 12:00PM
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X




Tesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.

Title: Re: Checkout training
Post by: Sherwoodforest on 12-06-22, 02:54PM
Lol we used to joke about the management costa club in our store a few years ago,management were a joke,us night team watched a box of non food stock(not a night fill then)sit on the shop floor floor for nearly 2 month,s before it was moved
Title: Re: Checkout training
Post by: lucgeo on 12-06-22, 08:59PM
Quote from: NightAndDay on 12-06-22, 02:14PM
Quote from: lucgeo on 12-06-22, 12:00PM
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X




Tesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.



You've gone way, way too deep for me there 8-)
Title: Re: Checkout training
Post by: lucgeo on 12-06-22, 09:00PM
Quote from: lackofinterest on 12-06-22, 01:18PMshop elsewhere ;)  :-X

Oh I do for the majority...but there's just those certain items that the discounter's don't have  :(
Title: Re: Checkout training
Post by: NorthernJ on 13-06-22, 12:51AM
QuoteTesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.

And yet every company is the same if they could they'd have you working for free. Between this and saying that Tesco are above the law because they have the UK GDP by the balls just proves that you probably left in a bad manner. Everyone can say that Tesco isn't good, but surely you have better things to do in your life than let Tesco live that rent free in your head. If I was making money over fist as you claim I sure as s*** wouldn't waste time on here or any platform talking about ex-employers.
Title: Re: Checkout training
Post by: Redshoes on 13-06-22, 08:29AM
Quote from: lucgeo on 12-06-22, 12:00PMSo what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X


Three seconds an item is an average figure. Some items are quicker than others and some customers are quicker than others too. If the colleague scans at the rate the customer can cope with they can scan and pass items down to customer without the build up of items.
We do still pack for customers but less ask for help now.
As for small expensive items I always pass them to customers, point out that they could get lost. Then keep an eye on the packing area for missed items at the end but if any are left behind they are logged with CSD.
Things change, about 15-20 years ago we used to employ extra people on the tills and they used to take turns bag packing. There was even a red bag packing waistcoat to wear. We don't do this now but we do still help. With a big shop it's best to help pack until items all loaded up. Some customers prefer to pack themselves but an off till will help load up onto belt.
We still do offer service. It's less than it used to be but if your store is not doing this it should be.
Title: Re: Checkout training
Post by: redeo on 06-07-22, 03:06PM
Quote from: bornfree on 21-03-22, 06:02PMCan anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Don't worry about it you will get the fun of Self Service and Customer Service desk and self scan training instead none of which is covered by prior agreement. At my store all the hold outs  just volunteer to be till trained instead.  >:D  >:D Personally I think management should have stuck to there guns and force them all to be self service trained.
Title: Re: Checkout training
Post by: Batmanjo on 06-07-22, 03:54PM
Quote from: londoner83 on 12-06-22, 11:05AMIt will come down to whether Tesco or more than likely occupational health consider your refusal to touch alcohol reasonable and your reasons for it.

As a retailer Tesco sells multiple products some or all of their staff may personally object to However they also have to take into your account your mental wellbeing and make reasonable adjustments to support you.

The position in a large extra with 100's of staff may well differ from a small express where there may be just a couple of colleagues instore at a point in time where one refusing to handle alcohol could cause major operational problems.

Finally what's your stance on touching shandy or alcohol based cleaning products?


They actually said this was discussed previously in their interview, if it is in writing that they do not wish to handle alcohol for whatever reason that is their choice. The company should abide by this. 
Title: Re: Checkout training
Post by: Batmanjo on 06-07-22, 04:00PM
Quote from: knowles2 on 06-07-22, 03:06PM
Quote from: bornfree on 21-03-22, 06:02PMCan anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Don't worry about it you will get the fun of Self Service and Customer Service desk and self scan training instead none of which is covered by prior agreement. At my store all the hold outs  just volunteer to be till trained instead.  >:D  >:D Personally I think management should have stuck to there guns and force them all to be self service trained.

The 2005 agreement states;

Tesco and Usdaw agreed at the 2005 pay review to close the pay gap between Grade B and Grade C but it was made clear that the two roles remained two separate jobs.
Therefore, there are two very distinct and different roles which are paid at grade C, although this varies in Express and Metro stores.
While the Union understands the business may want to encourage staff who were Grade B at the time of the 2005 pay review to consider training for and taking on checkout duties, taking on these additional responsibilities is optional.
Such staff may be encouraged but not COMPELLED to take on CHECKOUTS duties.
There may be occasions when any member of staff may be required to help in other departments such as shop floor and dot com.

That is pretty clear it does not distinguish between what checkouts you need to go on OR NOT and that it is your choice not the managers.

Self service checkouts and self scan checkouts are checkouts just by name alone this is an agreement with the company and the Union so they cannot break it, they would have to relinquish the agreement Managers will bullsh*t whoever wants to listen to them as they are sheep guided by the Circus  ;D  ;D
Title: Re: Checkout training
Post by: lackofinterest on 23-12-22, 04:58PM
 :thumbup:  :D  :D
Title: Re: Checkout training
Post by: Truthtalker on 28-01-23, 06:06PM
The checkout agreement doesn't apply to self serve checkouts so you will still be asked to train on there.
Title: Re: Checkout training
Post by: lucgeo on 28-01-23, 09:02PM
Why doesn't it apply?? A checkout is a checkout? If the customers don't checkout then they get their shopping for free  ???
Title: Re: Checkout training
Post by: londoner83 on 28-01-23, 09:20PM
At the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
Title: Re: Checkout training
Post by: Nomad on 28-01-23, 09:24PM
A checkout is a checkout no matter its shape or form.
Title: Re: Checkout training
Post by: Redshoes on 28-01-23, 09:48PM
Main bank checkouts is a lot easier than self service. The tills we have in store now are so much better than they used to be.
Title: Re: Checkout training
Post by: lackofinterest on 28-01-23, 11:10PM
we've nearly ran out of main bank chechouts :-X
Title: Re: Checkout training
Post by: StinkyPoo on 28-01-23, 11:21PM
Yeah, we have 10 in an extra! Rest self serve/says
Title: Re: Checkout training
Post by: Mickymouse1962 on 29-01-23, 02:06AM
Quote from: londoner83 on 28-01-23, 09:20PMAt the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
ocupational health said I cant do anything buy security only
Title: Re: Checkout training
Post by: Sherwoodforest on 29-01-23, 03:18AM
@mickeymouse if you get redundancy you could get a job as a scarecrow surely,theres no difference in job role
Title: Re: Checkout training
Post by: 2ndtimeround on 29-01-23, 07:24AM
Quote from: Mickymouse1962 on 29-01-23, 02:06AM
Quote from: londoner83 on 28-01-23, 09:20PMAt the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
ocupational health said I cant do anything buy security only

Any occupational health report is simply a recommendation, it is then up to the company to decide wether it is feasible to implement the recommendation.
If you are classified as unfit for work on any area other than one that no longer exists then the company are more likely to end your contract on grounds of ill health than to offer redundancy.
Title: Re: Checkout training
Post by: Sherwoodforest on 29-01-23, 07:38AM
Checkouts is just using your arms,i really cant see how occupational health could exempt a security guard from checkouts,baffles the life out of me,
Title: Re: Checkout training
Post by: Bobmay on 29-01-23, 11:53AM
Tesco I am surprised still employee security directly.I know that will be going soon.
Title: Re: Checkout training
Post by: Redshoes on 29-01-23, 10:04PM
Quote from: Sherwoodforest on 29-01-23, 07:38AMCheckouts is just using your arms,i really cant see how occupational health could exempt a security guard from checkouts,baffles the life out of me,

Some people are just scared of handling money. The tills make this so easy though. They tell the colleague how much change to give and the smart tills weigh the money at every transaction so mistakes are easily found. We don't take the same level of cash as we did before Covid.
Title: Re: Checkout training
Post by: HalloweenJack on 31-01-23, 05:59PM
First self service in tesco was 12th september 2003 (Hove Express), so that checkout agreement was after they started rolling them out.
Title: Re: Checkout training
Post by: Sherwoodforest on 31-01-23, 08:20PM
@halloweenjack rolling them out is not showing 1 store had them, the store I started in opened 2003 and never had them until quite a few years after.
Title: Re: Checkout training
Post by: lucgeo on 31-01-23, 08:57PM
If only one Tesco store had an operational self serve checkout in situ pre 2005 agreement, then their argument is null and void!
The self serve was installed into a Tesco store in 2003. The fact that all Tesco stores did not have self serves at the same time is irrelevant, as any roll out of new equipment can take Tesco years to implement into every store!
Title: Re: Checkout training
Post by: HalloweenJack on 01-02-23, 10:55AM
Quote from: Sherwoodforest on 31-01-23, 08:20PM@halloweenjack rolling them out is not showing 1 store had them, the store I started in opened 2003 and never had them until quite a few years after.

Hove was just the first one, Lemmington Spa started its own self service 2 days later and the roll out continued , i think it was 35 stores in 2 months, all before end of 2003.
Title: Re: Checkout training
Post by: arlo on 02-02-23, 03:26PM
https://colleague-help.ourtesco.com/hc/en-us/articles/5424801850516-Supporting-Colleagues-with-Serve-Pick-and-Fill-
Title: Re: Checkout training
Post by: arlo on 02-02-23, 03:29PM
Above is a link to the supporting collegues with serve pick and fill ...note under the collegues affected by the 2005 checkout agreement one of the compromises is they could volunteer to be trained on another department to allow a colleague of that department to support checkouts
Title: Re: Checkout training
Post by: person7 on 02-02-23, 03:31PM
Can I ask.. were we supposed to get training on the new checkout software?

We just upgraded tills in the past week and half of us had NO IDEA what to do.. a pain now needing to sign in with full email and password instead of 4 digit codes - scales take forever to weigh, takes VERY long time (over 5 seconds) before receipt prints off properly after paying compared to straight away.

NO bakery items (if you can call frozen cooked stuff a bakery) ever work and need typing in manually.. which takes 3 times longer as you now have to confirm the quantity and "go back" to be able to scan next item!

None of us have been trained to use this new software so naturally the queues are MENTAL this past week as its taking us a lot longer to do anything. - especially Tuesdays and Saturdays.
Title: Re: Checkout training
Post by: randomworker on 02-02-23, 05:54PM
Sounds like you have c**p management in that store. We just got on the job training and as we have headsets we can call on support. Plus we have QR code cards that we can scan with gun and we log right in instead of typing in email and password.  This QR code card also works with the PDA units so we don't have to manually sign into them either
Title: Re: Checkout training
Post by: BritishRacingGreen on 02-02-23, 06:23PM
Ooh - thanks for that Random. Didn't realise I could scan my QR card to sign onto a till. Pain in the bum signing on with email/password 🤣
Title: Re: Checkout training
Post by: whatajoke2019 on 03-02-23, 02:06PM
T05co Till software being a bag of bull excrement aside the QR cards must be one of the (few) things the big T have implemented and have actually made life easier  :thumbup:
Title: Re: Checkout training
Post by: person7 on 05-02-23, 02:58PM
Yeh the new software is better UI and signing on with the QR cards. but its so slow and sluggish and NONE of us has had any training on the new software so as well being slow one point there was 3 of us around one till trying to find ONE option in the menu 🤦�♂️
Title: Re: Checkout training
Post by: forrestgimp on 05-02-23, 05:52PM
Quote from: 2ndtimeround on 29-01-23, 07:24AM
Quote from: Mickymouse1962 on 29-01-23, 02:06AM
Quote from: londoner83 on 28-01-23, 09:20PMAt the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
ocupational health said I cant do anything buy security only

Any occupational health report is simply a recommendation, it is then up to the company to decide wether it is feasible to implement the recommendation.
If you are classified as unfit for work on any area other than one that no longer exists then the company are more likely to end your contract on grounds of ill health than to offer redundancy.

Its not quite as cut and dried as that, yep its a recommendation however they will have to justify in court why they chose to ignore it, and as a multi billion pound company that would be a tad hard.
Title: Re: Checkout training
Post by: Redshoes on 06-02-23, 05:45AM
It's very rare to get retired for ill health. OH don't say only fit to work in certain areas. They make recommendations but don't use phrases like that.
Title: Re: Checkout training
Post by: Sherwoodforest on 06-02-23, 07:07AM
@forrestgimp to be honest it sounds like an odd reccomendation "only do security" i cant even think of a reason for only do security,so tesco could easily fight that in my opinion
Title: Re: Checkout training
Post by: forrestgimp on 06-02-23, 06:12PM
I dare say 'YOU' cant but as thats not really a responsibility of yours it might be wiser to leave it to those who do know.
Title: Re: Checkout training
Post by: Sherwoodforest on 06-02-23, 06:32PM
@forrestgimp its also not a responsibility of yours to say what tesco can and cant get away with,im just trying to point out common sense,standing on bws these days is a job,how would that be any different to a security job,?
Title: Re: Checkout training
Post by: forrestgimp on 06-02-23, 06:39PM
Ahh however I didnt, I pointed out what the law says, You obviously dont like it or agree but that is immaterial because you would have nothing to do with the process.
Title: Re: Checkout training
Post by: Sherwoodforest on 06-02-23, 07:04PM
@forrestgimp you haven't pointed anything out, just your opinion like me, occupational health is a guidance, that's all, no law to it, a bit like fit notes, guidance tool.
Title: Re: Checkout training
Post by: londoner83 on 07-02-23, 07:48AM
Occupational Health is only guidance, however for a company the size of Tesco its hard for them to ignore their recommendations.

In a Extra employing 250+ people allowing employee X to only work on one department to help them manage their health problems isn't that much of a ask, as long as the request is reasonable.

Is there much of a difference between standing at the front door as "security" to standing in the BWS aisle or even standing in Scan as you shop payment area?
Title: Re: Checkout training
Post by: Bobmay on 07-02-23, 10:28AM
Quote from: Sherwoodforest on 06-02-23, 07:07AM@forrestgimp to be honest it sounds like an odd reccomendation "only do security" i cant even think of a reason for only do security,so tesco could easily fight that in my opinion

If there contract is for security and tesco wants to change it the colleague has to agree especially if it for medical problems or redundancy. If the contract doesnt state it is for security than tesco has to make efforts with the colleague either working on admin filling shelves departments etc.
Title: Re: Checkout training
Post by: Bobmay on 07-02-23, 10:29AM
Quote from: londoner83 on 07-02-23, 07:48AMOccupational Health is only guidance, however for a company the size of Tesco its hard for them to ignore their recommendations.

In a Extra employing 250+ people allowing employee X to only work on one department to help them manage their health problems isn't that much of a ask, as long as the request is reasonable.

Is there much of a difference between standing at the front door as "security" to standing in the BWS aisle or even standing in Scan as you shop payment area?

That the point Tesco has to make reasonable adjustments.  The problem would be if the person can work anywhere whether it be admin filling shelves etc.
Title: Re: Checkout training
Post by: Mr Brightside 24 on 10-02-23, 07:42AM
I've requested to drop a skill on the My Skills on the app, anyone know who it goes to as my line manager can't see it?
Title: Re: Checkout training
Post by: londoner83 on 10-02-23, 07:45AM
Have you tried asking the manager in charge of the section you are trying to drop?

Have you also got a valid reason for dropping the skill (backed up by Occupational Health) as you may find without one the request will be denied?
Title: Re: Checkout training
Post by: whatajoke2019 on 10-02-23, 09:57AM
https://colleague-help.ourtesco.com/hc/en-us/articles/7990984516500-Approve-or-decline-Skills-requests-as-a-manager-in-My-Tesco
Title: Re: Checkout training
Post by: Mr Brightside 24 on 10-02-23, 12:55PM
Brilliant! Thank you whatajoke 👍
Title: Re: Checkout training
Post by: forrestgimp on 15-02-23, 11:09AM
Quote from: Sherwoodforest on 06-02-23, 07:04PM@forrestgimp you haven't pointed anything out, just your opinion like me, occupational health is a guidance, that's all, no law to it, a bit like fit notes, guidance tool.

Its not my opinion its what happens when the company ignores recommendations, I suggest you do some research before spouting nonsense.
Title: Re: Checkout training
Post by: Redshoes on 17-02-23, 10:36AM
Any colleague who is medically unfit to complete a task has to have this backed up with documentation.
Most of this came to light during Covid when colleagues with asthma and diabetes for example were highlighted as at risk but there was no documentation on this.
All colleagues are required to train under the serve, pick, and fill criteria. It started in July last year and stores were expected to be at 50% completion by Christmas.
You just can't say that you are medically unfit. As a front end manager I have colleagues who say they can't fill fresh due to not being able to work in cold areas. This is documented and they have opted to work in non-food or light grocery.
Occupational health have been very busy dealing with the colleagues who have said they are medically unfit for other areas.
Title: Re: Checkout training
Post by: Sherwoodforest on 17-02-23, 11:26AM
@redshoes not all colleagues,some job roles exempt but are to be encouraged to get training
Title: Re: Checkout training
Post by: Morris999 on 17-02-23, 12:38PM
Yes some colleagues are exempt, they are Pharmacy, Dot-com drivers and Phone Shop colleagues, every other colleague comes under the new contract of serve pick and fill!
Title: Re: Checkout training
Post by: Sherwoodforest on 17-02-23, 01:10PM
I think security also exempt,drivers only exempt from serve ,i read brief last year(maybe its changed)store manager should agree if any,some or all night colleagues need serve training,(but cant find it now, this current steer i think ,,. If someone does not want to work on a checkout because of the 2005 Checkout Agreement, what is the position?
In such a situation, we should seek to see if we can agree a solution that works for the colleague whilst still meeting the business need. The manager should use the 'Supporting colleagues with Serve, Pick & Fill training' to help guide these conversations.

As a last resort, the manager can agree the alternative Serve options of training on Scan As You Shop or Self-Serve, if that meets the needs of your store. It is expected that in most cases this will solve the skills need in store, as it is unlikely that every single colleague needs to be trained on a checkout, in line with the 'Supporting Colleagues with Serve, Pick and Fill' guide.
Title: Re: Checkout training
Post by: Sherwoodforest on 17-02-23, 01:12PM
Ps if you work nights,surely night managers going to train worst fillers first for tills,just saying :thumbup:  :thumbup:
Title: Re: Checkout training
Post by: odif on 19-02-23, 08:43AM
Quote from: madness on 21-03-22, 11:46PMIf checkouts could stand on their own two feet for once instead of using the store staff all the time the shops would all be alot better.
Totally agree,get rid of wait time, people queue in other shops and don't moan
Title: Re: Checkout training
Post by: grim up north on 19-02-23, 09:23AM
Quote from: Redshoes on 17-02-23, 10:36AMYou just can't say that you are medically unfit. As a front end manager I have colleagues who say they can't fill fresh due to not being able to work in cold areas. This is documented and they have opted to work in non-food or light grocery.
Occupational health have been very busy dealing with the colleagues who have said they are medically unfit for other areas.

Light grocery? Surely lifting heavy drinks and the bws aisle will get them hot, so perfect for them if they cant work in cold areas
Title: Re: Checkout training
Post by: Duff McKagan on 19-02-23, 09:45AM
Quote from: Sherwoodforest on 17-02-23, 01:12PMPs if you work nights,surely night managers going to train worst fillers first for tills,just saying :thumbup:  :thumbup:

Unless you work nights in my store where ability means nothing, you can be the best filler in the company but unless you're mates with the manager you ain't sh*t. If you aren't in the clique then you'll be the one on checkouts while his mates stand about chatting.
Title: Re: Checkout training
Post by: madness on 19-02-23, 10:26PM
Quote from: grim up north on 19-02-23, 09:23AM
Quote from: Redshoes on 17-02-23, 10:36AMYou just can't say that you are medically unfit. As a front end manager I have colleagues who say they can't fill fresh due to not being able to work in cold areas. This is documented and they have opted to work in non-food or light grocery.
Occupational health have been very busy dealing with the colleagues who have said they are medically unfit for other areas.

Light grocery? Surely lifting heavy drinks and the bws aisle will get them hot, so perfect for them if they cant work in cold areas
What they actually mean is they don't want to do any actual hard work.
Title: Re: Checkout training
Post by: oldfashionedplayer on 19-02-23, 11:03PM
could be arthritis, quite a few of ours have it, we have a few muslims who can't touch alcohol too, like full on can't go near it.. so can't work it at all and call for support at checkout lol.. but often with joint issues the cold makes it more painful, so since a lot of people on nights knacker their joints.. not surprising they put in requests to not work on fresh...
Title: Re: Checkout training
Post by: tescopleb on 20-02-23, 01:31PM
The problem here isn't the staff but as usual Tosco. They want to reorganize the business, fine but rather than just offer redundancy to anyone who wants it they try to do it on the cheap. The end result is staff turn against staff and managers alike rather than where it should be directed.
Title: Re: Checkout training
Post by: londoner83 on 24-02-23, 07:32AM
There are also colleagues who don't like change and view anything different as totally unreasonable.

 For example why should Doris, Belinda and Martha (all able bodied fit colleagues) be allowed to sit grazing into space on a till for the first few hours of their shifts when  customers are limited when Sabina on BWS  has 10 cages of wine to work on her own.

Likewise why should Doris, Belinda and Martha take customer abuse at lunchtime around lack of tills open when Mike, David and Adam are stood around on Produce with little to do staring at the empty tomato and pepper shelves.

Title: Re: Checkout training
Post by: ExSMfloor on 24-02-23, 02:22PM
Someone correct me if I'm wrong but I'm over 95% sure the 2005 clause doesn't apply after October with the new colleague contract, we had this confirmed in our store after a query
Title: Re: Checkout training
Post by: fscer on 24-02-23, 02:32PM
Its still there.
Title: Re: Checkout training
Post by: lucgeo on 24-02-23, 05:25PM
Quote from: ExSMfloor on 24-02-23, 02:22PMSomeone correct me if I'm wrong but I'm over 95% sure the 2005 clause doesn't apply after October with the new colleague contract, we had this confirmed in our store after a query

Confirmed by whom? Ask them again, but insist this time they put that statement in writing! They're telling you lies! Wonder why ???
Title: Re: Checkout training
Post by: lackofinterest on 24-02-23, 06:21PM
Quote from: ExSMfloor on 24-02-23, 02:22PMSomeone correct me if I'm wrong but I'm over 95% sure the 2005 clause doesn't apply after October with the new colleague contract, we had this confirmed in our store after a query
WRONG!!! have had e mails from usdaw that 2005 agreement still stands. therefore somebody is lying >:D
Title: Re: Checkout training
Post by: Sherwoodforest on 24-02-23, 06:37PM
You only have to go on ourtesco and read through serve brief,i did copy paste it on page 4 of this thread,not my own words,tescos
Title: Re: Checkout training
Post by: lackofinterest on 24-02-23, 06:39PM
theres only 3 pages to this thread
Title: Re: Checkout training
Post by: Sherwoodforest on 24-02-23, 06:45PM
What is the 2005 Checkout Agreement?
In July 2005, it was jointly agreed that B and C Grade roles should be paid the same hourly rate, in recognition that all jobs are customer facing. B grade colleagues subsequently received an increased pay award to bring them in line with our C grade colleagues.

 

Part of the agreement was that existing colleagues employed on a B grade before the change would be encouraged to take on checkout duties to support the store when required. However, if a colleague decided they did not want to be checkout trained they would still be required to work in other areas of the store operation, providing they were trained equipped and able to.

 

The agreement covers main bank checkouts and does not include self-service, or scan as you shop.
Title: Re: Checkout training
Post by: Sherwoodforest on 24-02-23, 06:46PM
Thats off supporting colleagues with serve training on ourtesco,updated oct2022
Title: Re: Checkout training
Post by: Nomad on 24-02-23, 09:07PM
Checkout training (https://www.verylittlehelps.com/index.php?topic=6656.msg9580#msg9580)

QuoteIf you started prior to the 2005 pay deal, you do not have to work on checkouts.
Title: Re: Checkout training
Post by: londoner83 on 25-02-23, 06:08AM
Checkouts = main bank tills.

Self-serve and scan as you shop werent in universal existence (if at all) in 2005 so aren't covered.

End of the day, if the business ultimately sacked someone for repeatedly refusing to operate a till would you be able to show at a tribunal  it is such a unreasonable request or would a court feel the average man/woman etc in the street would consider it fair and reasonable a shop worker in 2023 should be able to sign on and operate a till or man a self serve area?
Title: Re: Checkout training
Post by: lucgeo on 25-02-23, 10:51AM
Quote from: HalloweenJack on 31-01-23, 05:59PMFirst self service in tesco was 12th september 2003 (Hove Express), so that checkout agreement was after they started rolling them out.

Quote from: HalloweenJack on 01-02-23, 10:55AM
Quote from: Sherwoodforest on 31-01-23, 08:20PM@halloweenjack rolling them out is not showing 1 store had them, the store I started in opened 2003 and never had them until quite a few years after.

Hove was just the first one, Lemmington Spa started its own self service 2 days later and the roll out continued , i think it was 35 stores in 2 months, all before end of 2003.

Beg to differ...but as they were in existence and being operated in stores almost 2 years prior to the 2005 agreement,  were not specifically mentioned as excluded or stated as exempt from that agreement, then it remains the status quo.

You can't just rock up 18 years later and attempt to change the understanding of a prior agreement to suit. Any amendment or later inclusions must be discussed and agreed by all parties concerned.
Title: Re: Checkout training
Post by: Nomad on 25-02-23, 11:04AM
@londoner83 Do you have documentation/or a link to docs that define 'Checkout = main bank till', or is that your own interpretation ?

Your last paragraph is totally irrelevant if an agreement exists to the contrary.
Title: Re: Checkout training
Post by: lucgeo on 25-02-23, 11:13AM
Quote from: londoner83 on 25-02-23, 06:08AMCheckouts = main bank tills.

Self-serve and scan as you shop werent in universal existence (if at all) in 2005 so aren't covered.

End of the day, if the business ultimately sacked someone for repeatedly refusing to operate a till would you be able to show at a tribunal  it is such a unreasonable request or would a court feel the average man/woman etc in the street would consider it fair and reasonable a shop worker in 2023 should be able to sign on and operate a till or man a self serve area?

A tribunal would find in favour as an unreasonable request, due to the 2005 agreement.

You yourself in your last sentence have the checkout and self serve as one, as indeed they are as both come under the same department umbrella for checkouts.
Title: Re: Checkout training
Post by: londoner83 on 25-02-23, 05:54PM
The retail landscape in 2005 was remarkably different from today. People largely did a big weekly shop and our .com trade was nowhere near as big as today.

Now people shop little and often and more use online options. As a result headcount in stores has fallen....

If it suits you keep on believing that because of a agreement 18 years ago you shouldn't have to serve the people who pay your wages. However I believe in 2023 every colleague who is physically and mentally able to should be able to jump on either a till or self serve area  to limit queues.

Bottom line is if customers don't get served quickly they won't come back. If they don't return Tesco will take a profits hit and that will in turn cut more jobs.

If you have a medical reason why you can't be trained Occupational Health will no doubt exempt you.
Title: Re: Checkout training
Post by: lucgeo on 25-02-23, 08:54PM
I don't disagree with you that times and shopping habits have changed...but the agreement stands.

Tesco have had plenty of opportunity to address this issue over the years, but they have chosen to rely on natural wastage to erode the old timers out, and bluff their way that the contract no longer stands. WRONG!!
They rely on managers bluffing their teams into believing the agreement is no longer valid...once any hoodwinked old timer believes this to be true and agrees to training on the checkouts, they have given up their protection under the 2005 agreement.

Are you comfortable with the bluffing, lying and choosing to pursue the eroding of their rights just to achieve a checkout queue target??  ???  ???  ??? Shame on you  :-X  :-X

Title: Re: Checkout training
Post by: lackofinterest on 25-02-23, 09:04PM
@londoner83 they will cut jobs even if profits go up because of the greedy ones at the top >:D
Title: Re: Checkout training
Post by: lackofinterest on 25-02-23, 09:06PM
Quote from: lucgeo on 25-02-23, 08:54PMI don't disagree with you that times and shopping habits have changed...but the agreement stands.

Tesco have had plenty of opportunity to address this issue over the years, but they have chosen to rely on natural wastage to erode the old timers out, and bluff their way that the contract no longer stands. WRONG!!
They rely on managers bluffing their teams into believing the agreement is no longer valid...once any hoodwinked old timer believes this to be true and agrees to training on the checkouts, they have given up their protection under the 2005 agreement.

Are you comfortable with the bluffing, lying and choosing to pursue the eroding of their rights just to achieve a checkout queue target??  ???  ???  ??? Shame on you  :-X  :-X


:thumbup: well said mate :)
Title: Re: Checkout training
Post by: Nomad on 25-02-23, 10:03PM
lucgeo  :thumbup:
Title: Re: Checkout training
Post by: Redshoes on 26-02-23, 03:58AM
Quote from: lucgeo on 25-02-23, 11:13AM
Quote from: londoner83 on 25-02-23, 06:08AMCheckouts = main bank tills.

Self-serve and scan as you shop werent in universal existence (if at all) in 2005 so aren't covered.

End of the day, if the business ultimately sacked someone for repeatedly refusing to operate a till would you be able to show at a tribunal  it is such a unreasonable request or would a court feel the average man/woman etc in the street would consider it fair and reasonable a shop worker in 2023 should be able to sign on and operate a till or man a self serve area?

A tribunal would find in favour as an unreasonable request, due to the 2005 agreement.

You yourself in your last sentence have the checkout and self serve as one, as indeed they are as both come under the same department umbrella for checkouts.

Checkouts and self service are actually different Depts, in the system. Overtime is requested separately, each is either over or under hours. Colleagues can be contracted to either self service or checkouts as a primary task. Training is separate. Skills are different.
When we have festive temps we don't tend to train them on self service. We train people when we think they are going to be kept on or we aim to try and keep them. I do however have a couple of colleagues who don't do self service, one has not been trained and one has requested not to go back on self service after being off sick.
Self service tills are far from being an easy option. It's much easier to go on a main bank till. You have to watch multiple tills and often when very busy. Most stores now have T.tills and NCR tills within self service. They work a little differently and if you have to sign in as part of an intervention it's different. 
Title: Re: Checkout training
Post by: londoner83 on 26-02-23, 08:51AM
I don't disagree that it's far easier to work a main bank till and have to serve 1 customer at a time, than be responsible for multiple tills on different operating systems in the self serve area.
Title: Re: Checkout training
Post by: General Thorn on 26-02-23, 09:08PM
Quote from: londoner83 on 25-02-23, 05:54PMIf it suits you keep on believing that because of a agreement 18 years ago you shouldn't have to serve the people who pay your wages. However I believe in 2023 every colleague who is physically and mentally able to should be able to jump on either a till or self serve area  to limit queues.

Bottom line is if customers don't get served quickly they won't come back. If they don't return Tesco will take a profits hit and that will in turn cut more jobs.

Firstly the customers do NOT pay my wages.

Secondly, if the shelves are empty, customers won't come back no matter how quickly they're served.

Thirdly, Tesco has been making a huge profit yet still cut jobs. Perhaps if they do take a hit they will realise that they really have cut far too many jobs and demoralised their remaining staff so much that no-one really takes pride in working for them anymore.
Title: Re: Checkout training
Post by: oldfashionedplayer on 26-02-23, 09:19PM
In a way customers do pay the wages, without them as you say the company would take an loss...though as they've said a few years back that they only made a profit before due to shelf allocation with brands etc.. (companies pay for each facing and position on the shelf, eye level = more expensive) etc

But they definitely need to lose money for it to hit home...
Title: Re: Checkout training
Post by: lackofinterest on 27-02-23, 04:44PM
Quote from: General Thorn on 26-02-23, 09:08PM
Quote from: londoner83 on 25-02-23, 05:54PMIf it suits you keep on believing that because of a agreement 18 years ago you shouldn't have to serve the people who pay your wages. However I believe in 2023 every colleague who is physically and mentally able to should be able to jump on either a till or self serve area  to limit queues.

Bottom line is if customers don't get served quickly they won't come back. If they don't return Tesco will take a profits hit and that will in turn cut more jobs.

Firstly the customers do NOT pay my wages.

Secondly, if the shelves are empty, customers won't come back no matter how quickly they're served.

Thirdly, Tesco has been making a huge profit yet still cut jobs. Perhaps if they do take a hit they will realise that they really have cut far too many jobs and demoralised their remaining staff so much that no-one really takes pride in working for them anymore.

spot on mate  :thumbup:
Title: Re: Checkout training
Post by: Redshoes on 27-02-23, 09:55PM
Who do you think pay your wages, just interested to know. Customers going through the tills generates money for the company who in turn pay your wages. Putting items in a trolley does not generate money, it has to go through a till. If shelves are empty there may be reduced sales but if customers can't get a till there will be no sales. Customers may walk out mid shop if not enough items on shelves but if the shelves have gaps and then there are no tills to be had the customer may walk out or not come back. If this is the desired reaction by colleagues they need to be aware that a pay out from a bankrupt company is very minimal and not to be wished for.
Title: Re: Checkout training
Post by: newguy20 on 27-02-23, 11:06PM
Quote from: Redshoes on 26-02-23, 03:58AM
Quote from: lucgeo on 25-02-23, 11:13AM
Quote from: londoner83 on 25-02-23, 06:08AMCheckouts = main bank tills.

Self-serve and scan as you shop werent in universal existence (if at all) in 2005 so aren't covered.

End of the day, if the business ultimately sacked someone for repeatedly refusing to operate a till would you be able to show at a tribunal  it is such a unreasonable request or would a court feel the average man/woman etc in the street would consider it fair and reasonable a shop worker in 2023 should be able to sign on and operate a till or man a self serve area?

A tribunal would find in favour as an unreasonable request, due to the 2005 agreement.

You yourself in your last sentence have the checkout and self serve as one, as indeed they are as both come under the same department umbrella for checkouts.

Checkouts and self service are actually different Depts, in the system. Overtime is requested separately, each is either over or under hours. Colleagues can be contracted to either self service or checkouts as a primary task. Training is separate. Skills are different.
When we have festive temps we don't tend to train them on self service. We train people when we think they are going to be kept on or we aim to try and keep them. I do however have a couple of colleagues who don't do self service, one has not been trained and one has requested not to go back on self service after being off sick.
Self service tills are far from being an easy option. It's much easier to go on a main bank till. You have to watch multiple tills and often when very busy. Most stores now have T.tills and NCR tills within self service. They work a little differently and if you have to sign in as part of an intervention it's different. 

You have a couple of people who won't go on self service?

75% of the checkouts department at my store won't go on self service!! It's the same handful of people all the time. They flat out refuse.
Title: Re: Checkout training
Post by: Redshoes on 28-02-23, 04:55AM
I have two checkout colleagues who won't or can't do self service but I also have a bunch who will only do up to about an hour. After this they get frazzled, it's not about the standing. One colleague says she can't stand for long but then when I say I can review her hours as she is only person in until main bank opens she says she can do that. I then have a batch of colleagues who love self service. Some are old hands that now have sore shoulders from years on checkouts, others just love the fast pace. We average 50% take up of self service, as in how many of our customers use them. Most of the customer WOW comments we get are from self service.
Title: Re: Checkout training
Post by: lucgeo on 28-02-23, 08:49AM
@Redshoes

I'm not singling you out...honest  (-*-)

I've asked many times before on this forum but never get an answer...what is the agreed ratio for colleague per self serve till?? I'm pretty sure it used to be 4-6 depending on time of day, 6 at quiet periods such as early mornings when all not in use,  and 4 at busy periods when in use constantly?

I'd be very interested to hear from anyone who knows the current agreed ratio with USDAW regarding the manning of self serve, especially as the amount has drastically increased plus the introduction of the scan and shop, where a % of shoppers per day are set for random checks by the operators?
Title: Re: Checkout training
Post by: Loki on 28-02-23, 09:54AM
That's a very very good question, particularly in light of the fact that Usdaw consistently campaign on matters such as "respect" and "freedom from fear" due to the abuse colleagues receive from customers year in year out. So with that in mind, I totally agree that surely there ought to be an agreed ratio for H&S reasons.

If not, then it's basically the O.K. Corral.
Title: Re: Checkout training
Post by: Redshoes on 28-02-23, 06:25PM
Quote from: lucgeo on 28-02-23, 08:49AM@Redshoes

I'm not singling you out...honest  (-*-)

I've asked many times before on this forum but never get an answer...what is the agreed ratio for colleague per self serve till?? I'm pretty sure it used to be 4-6 depending on time of day, 6 at quiet periods such as early mornings when all not in use,  and 4 at busy periods when in use constantly?

I'd be very interested to hear from anyone who knows the current agreed ratio with USDAW regarding the manning of self serve, especially as the amount has drastically increased plus the introduction of the scan and shop, where a % of shoppers per day are set for random checks by the operators?

It's not a simple answer I'm afraid. It depends on how busy self service is. The brief is only a guide, it says to dual man if busy but one colleague to 4-6 tills as an average. The Hub investigations do however ask if the self service was busy and fully manned.
My colleagues however don't like self service dual manned, they tolerate training but prefer being single manned other than that. They say two people just cause extra congestion and there is not room. Also, if main bank is not fully manned it pushes more customers to self service but if a till had been available to them they would have used it.
Title: Re: Checkout training
Post by: NeglectedBaker on 28-02-23, 10:35PM
As a skilled baker who is the only skilled baker on the shifts I work am I expected to be checkout trained? I pick up no overtime, work 2 days a week and have very inflexible fixed hours.. Thank you in advanced for your help  8-)
Title: Re: Checkout training
Post by: londoner83 on 01-03-23, 06:52AM
Yes - every colleague is expected to be trained in pick/fill/serve so the fact you are a skilled Baker doesn't automatically grant you a exemption.

However seeing that working a checkout is a lower paid role and in theory Tesco are supposed to deduct any skills payments if you do a lower skilled task;  in reality I can't ever see you being scheduled there on a contracted shift.

If you were, it could lead to a cut in your wages which would be unfair as it could cause financial hardship or alternatively see Doris on the till next to you being paid less than you whilst doing the same task.

Obviously if you choose to pick up OT at the lower rate on tills these concerns wouldn't apply as you volunteered to do the shift at the agreed cashier pay rate.

Title: Re: Checkout training
Post by: NeglectedBaker on 01-03-23, 10:40AM
Brill thanks Londoner83  :thumbup:
Title: Re: Checkout training
Post by: lucgeo on 02-03-23, 11:45AM
Quote from: NeglectedBaker on 28-02-23, 10:35PMAs a skilled baker who is the only skilled baker on the shifts I work am I expected to be checkout trained? I pick up no overtime, work 2 days a week and have very inflexible fixed hours.. Thank you in advanced for your help  8-)

it's as londoner83 says..."However seeing that working a checkout is a lower paid role and in theory Tesco are supposed to deduct any skills payments if you do a lower skilled task;  in reality I can't ever see you being scheduled there on a contracted shift."

It's always been the common understanding with higher pay band colleagues, in that if YOU ask to work/ change to another department, then you'll receive the  band for that department, but if THEY ask you to work/ change to another department then your band remains unchanged.

Any attempt by any store management team to reduce your pay, whilst being scheduled to work on a lower pay band department...is gross misconduct and would fall at the door of the manager who authorised the deduction!



Title: Re: Checkout training
Post by: Redshoes on 10-03-23, 11:09AM
A skilled baker is unlikely to be asked to support checkouts. There is the whole cross contamination thing, money is dirty. The vast amount of transactions is by card but money still plays a part.
However, you can never say never. What if there was a big equipment failure in the bakery on a day when there were sick calls for checkouts. A lot of what the company is doing is to try and change the mind set and if we have colleagues totally tied to one area when another is struggling it does not make sound business sense.
Title: Re: Checkout training
Post by: oldfashionedplayer on 10-03-23, 12:25PM
you say money is dirty, but so is most of the store, stock, trays (godly filthy), so just provide sanitizer and allow to wash hands? sorted there to be honest..I do believe though that if everything is as you say down, they may as well go elsewhere.
Title: Re: Checkout training
Post by: everylittlewhelps on 21-03-23, 11:06AM
Does the checkout training include training on how to challenge customers if they suspect something hasn't been paid for? Are checkout staff even supposed to do this or is this something for security?

Had a situation where I paid for all my stuff at the self service checkout. As I was leaving the staff member stopped me and rudely pointed at my bag and asked if I had paid for that.  I pointed out that she had just seen me using the tills. Then her story changed to 'did I have any tags left on'. When asked why she thought I would have any tags on she would not answer. Eventually after having to ask many times she pointed out there was a scanner as you leave the self-service area.  Did not ask me to go through again to double-check.  I had to make that decision myself. Sure enough it didn't go off.  Just as it hadn't gone off when I first went through.  No apology came.

So is this the normal sort of interaction customers should expect?

If she had genuinely thought she heard the security scanner go off she should have said something like 'I'm sorry sir, I think we might have left a tag on something. Could you just pop through the scanner again' and then followed up 'I'm sorry, I must have been mistaken. Enjoy the rest of your day'.

To me that would be good customer service. What I received was terrible Gestapo style customer service.
Title: Re: Checkout training
Post by: viperex on 09-04-23, 01:31PM
Well I have the pdf file on my phone ready for when they come for me for checkout training as I have never done so due to my stance of never handling alcohol since day 1 in store for over 5 years .
Title: Re: Checkout training
Post by: fatlad on 05-12-23, 07:02PM
Anyone know if you are a checkout colleague if it is compulsory to be trained at PFS?
Asking for a friend!
Title: Re: Checkout training
Post by: oldfashionedplayer on 05-12-23, 07:11PM
all are being trained as PFS now with with the customer assistant role covering PFS, ours have recently completed it so that if there is a need to support they can, not sure in terms of old timers though for whether they are expected to like normal checkout training, but i know Self serve is required since it was after anyhow..
Title: Re: Checkout training
Post by: Morris999 on 06-12-23, 08:47AM
Quote from: fatlad on 05-12-23, 07:02PMAnyone know if you are a checkout colleague if it is compulsory to be trained at PFS?
Asking for a friend!
No it's not compulsory to be PFS trained, there's a lot of regulations in the PFS and online training needs to be completed before you do it.
If you are a variable model PFS there's additional training and a health declaration to sign too.
Title: Re: Checkout training
Post by: fatlad on 06-12-23, 10:03AM
Apparently the manager states that if you are a serve, pick, fill colleague you can be made to train to work at PFS. She has never before mentioned this to my friend in all the years she has been on checkouts. If this is incorrect could you point me in the direction of the policy??
Thanks
Title: Re: Checkout training
Post by: King1999 on 06-12-23, 11:02AM
Quote from a store manager I can't make people do jobs they have to be willing or other problems like attendance etc... creep in.Why doesn't the said manager put it out to the store and ask everyone.Tesco are struggling as it is to make the job attractive in recruitment and in day to day current jobs.Thats from a union rep on the national forum.You can stream line too much.
Title: Re: Checkout training
Post by: fatlad on 06-12-23, 11:30AM
That doesn't really answer the question
Title: Re: Checkout training
Post by: King1999 on 06-12-23, 01:38PM
I would say picking on one person and not making everyone do it,is discrimination.You won't get a clear answer Tesco runs in too many grey areas nothing is uniform.
Title: Re: Checkout training
Post by: FarmerFred on 06-12-23, 06:12PM
Quote from: fatlad on 06-12-23, 10:03AMApparently the manager states that if you are a serve, pick, fill colleague you can be made to train to work at PFS. She has never before mentioned this to my friend in all the years she has been on checkouts. If this is incorrect could you point me in the direction of the policy??
Thanks
The trick is to ask the manager to provide evidence from the policy to back their position. If they can't produce an official Tesco policy document that explicitly states that PFS training is mandatory then they don't have a leg to stand on.