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Very Little Helps => Stores => Topic started by: Bobmay on 04-11-22, 04:24AM

Title: Night being axe replaced with twilight hours
Post by: Bobmay on 04-11-22, 04:24AM
I have been hearing more and more about nights being removed  delivery not being done in many stores by people. Night staff leaving not being replaced or being replaced in far less people let's say 10 people leave 4 new staff etc. Ia this happening in your store and have you heard about changes fo nights shift.I heard that tesco will be moving night from the hours we do know for example 10.7 11.8 12.8 to around 3.10. 3.11. 4 .12 etc. I also hear from many colleagues that delivery is far less than before. The ceo has stated that changes are needed for the for the way tesco operates so as an result I wouldn't be surprised if they remove nights.

Tesco also brought in the new contract which means people will work everywhere if they are planning to remove nights this might be the reason they brought this contract.

What your thoughts removing all of night changing hours redundancy moving to days benign filling?
Title: Re: Night being axe replaced with twilight hours
Post by: oldfashionedplayer on 04-11-22, 09:20AM
I welcome it, ours are hoping they do it, cause it'll be a large change of hours, so it'll go from unsociable to sociable.. so redundancy payouts... Our's will happily take that, just like merchandisers did on their cuts, one got 18k and went to another role in store the next week lol. So if that's anything to go by, Whether we stay or go, I'm all for it for the money.
Title: Re: Night being axe replaced with twilight hours
Post by: lucgeo on 04-11-22, 10:37AM
There is a redundancy calculator on the VLH home page in the links section.

This is a time you need to be discussing your options with your USDAW rep with regard time changes. There used to be a booklet all reps had explaining the differing scenarios. If I recall correctly a 2 hour window change each side of your contracted hours would not be deemed an unreasonable request.
If the majority of your new hours fell into your current work pattern, it would not be deemed an unreasonable request.

Going from nights to the majority of afternoon/twighlight hour shifts would be classed as unreasonable, with also the loss of premium pay.

Protected pay is an option, but bear in mind it is only for a set amount of time, and any future pay increases will not be awarded to you during this transition period, until you have come down to the same rate as the rest of your colleagues.

Rumours of night shift redundancy has been uttered for many years, since the last one a few years back. It does seem more probable now that stores are no longer 24/7 ???

My advice would be until you're actually sat down and told your job is at risk, DO NOTHING, SAY NOTHING, AGREE TO NOTHING, SIGN NOTHING!! :-X  :-X
And DO NOT believe any manager who says there's no redundancies! That was the first words out of my SM's mouth for our stock control cull, hoping we'd all panic and take anything available.

If you really want redundancy, then fill in the redundancy availability form for your current contracted shifts. Don't be swayed to put any different.


Title: Re: Night being axe replaced with twilight hours
Post by: Tesc0Wow on 04-11-22, 11:15AM
I can't see this being everywhere to be honest, there are some superstores & expresses where it'd make sense to remove it. But some stores especially busy extras I don't know how it can be filled on a twilight with the shop being so busy with a heavy evening trade. What I can see however is a removal of night managers being replaced by shift leads. Likely 1 manager and rest being shift lead.
Title: Re: Night being axe replaced with twilight hours
Post by: Hammer10 on 04-11-22, 11:59AM
They can't fill the shop over night now let alone on a twilight.
Title: Re: Night being axe replaced with twilight hours
Post by: Morris999 on 04-11-22, 01:17PM
Bobmay, you keep hearing it because you keep posting about it.

In all honesty as you're an ex metro it might happen next year, however all I know is that all the stores in my area including mine, have not seen deliveries decrease, far from it.

They trialled a few departments on twilights in a store near me for 6 months, they have now gone back to full night fill, and the rollout to the other stores in my group has been scrapped.
There is always a decrease in people and not all are always replaced.

Take checkouts in my store for instance.
We have had 10 cashiers leave since April and not one replacement.
Doesn't mean that we are getting rid of all the checkouts anytime soon.
It will all depend on how many hours your store is allocated on the ideal base.
If you're over then they won't be replaced simple as that.
Remember you've gone from Metro format to Expess format, that will instantly mean your ideal base will have changed to the express format, and we all know how they are run!
Doesn't mean that something is coming.

It's also too early for SD's to start telling SM's to get ready for any structure changes.
That will happen mid/end of Jan when the rumours will go into overdrive.
Title: Re: Night being axe replaced with twilight hours
Post by: Tesco gimp on 04-11-22, 07:07PM
Quote from: Tesc0Wow on 04-11-22, 11:15AMI can't see this being everywhere to be honest, there are some superstores & expresses where it'd make sense to remove it. But some stores especially busy extras I don't know how it can be filled on a twilight with the shop being so busy with a heavy evening trade. What I can see however is a removal of night managers being replaced by shift leads. Likely 1 manager and rest being shift lead.
This is already happening in extras so if they get the dot com fixed every store will lose there nightshift
Title: Re: Night being axe replaced with twilight hours
Post by: T2019sackallmanagers on 04-11-22, 10:19PM
They will eradicate nights as soon as they can because they are literally copying Aldi/lidl where they do not have any night teams. The company is a shambles, so just wait it out to get redundancy. They got rid of nights in my store a few years back even though it's sales were over a 1.5 million a week. The twilight shift that prevailed hit those numbers over the coming months and the same store struggles to turnover 800k a week now. They have not gone back to a nightshift since this has happened, so it looks like suicide to me in profitability, just to save a few pounds on shift premiums. Working 3-12:30 is probably the worst hours you could work. You'd never see your family at all and recruitment is constant as nobody stays to do those hours other than a few single parents to claim their benefits.
Title: Re: Night being axe replaced with twilight hours
Post by: Voulezvous on 05-11-22, 08:17AM
Do any Extra DotCom stores fill during twilight hours atm? Seemingly if it wasn't for issues it would cause with distribution nightshift wouldn't be in any of the stores
Title: Re: Night being axe replaced with twilight hours
Post by: Davethebave on 05-11-22, 09:56AM
Yes, I know of an extra that fills on twilight. I'm sure it's not the only one that does it.

Dotcom avail is poor
The shopping trip for customers is very poor
The wait at checkouts is terrible
Twilight colleagues just stand around doing nothing as the managers haven't a clue
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 05-11-22, 11:09AM
Quote from: lucgeo on 04-11-22, 10:37AMThere is a redundancy calculator on the VLH home page in the links section.

This is a time you need to be discussing your options with your USDAW rep with regard time changes. There used to be a booklet all reps had explaining the differing scenarios. If I recall correctly a 2 hour window change each side of your contracted hours would not be deemed an unreasonable request.
If the majority of your new hours fell into your current work pattern, it would not be deemed an unreasonable request.

Going from nights to the majority of afternoon/twighlight hour shifts would be classed as unreasonable, with also the loss of premium pay.

Protected pay is an option, but bear in mind it is only for a set amount of time, and any future pay increases will not be awarded to you during this transition period, until you have come down to the same rate as the rest of your colleagues.

Rumours of night shift redundancy has been uttered for many years, since the last one a few years back. It does seem more probable now that stores are no longer 24/7 ???

My advice would be until you're actually sat down and told your job is at risk, DO NOTHING, SAY NOTHING, AGREE TO NOTHING, SIGN NOTHING!! :-X  :-X
And DO NOT believe any manager who says there's no redundancies! That was the first words out of my SM's mouth for our stock control cull, hoping we'd all panic and take anything available.

If you really want redundancy, then fill in the redundancy availability form for your current contracted shifts. Don't be swayed to put any different.




Agreed dont be afraid to take redundancy money because the manager wants you to stay
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 05-11-22, 11:15AM
Quote from: T2019sackallmanagers on 04-11-22, 10:19PMThey will eradicate nights as soon as they can because they are literally copying Aldi/lidl where they do not have any night teams. The company is a shambles, so just wait it out to get redundancy. They got rid of nights in my store a few years back even though it's sales were over a 1.5 million a week. The twilight shift that prevailed hit those numbers over the coming months and the same store struggles to turnover 800k a week now. They have not gone back to a nightshift since this has happened, so it looks like suicide to me in profitability, just to save a few pounds on shift premiums. Working 3-12:30 is probably the worst hours you could work. You'd never see your family at all and recruitment is constant as nobody stays to do those hours other than a few single parents to claim their benefits.

That my point I dont see tesco paying 15 pound an hour for nights. When they removed nights from your store was it extremly busy and what were the signs they were going to remove nights from your store?  In my store they are keep hiring morning and evening staff half the night team have left not 1 person replaced.
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 05-11-22, 11:17AM
Quote from: Voulezvous on 05-11-22, 08:17AMDo any Extra DotCom stores fill during twilight hours atm? Seemingly if it wasn't for issues it would cause with distribution nightshift wouldn't be in any of the stores

When the removed nights from an few stores a few years ago they did. They changed them from nights to twilight I have 1 store ear me an superstore that removed nights changed to twilight
Title: Re: Night being axe replaced with twilight hours
Post by: Sherwoodforest on 05-11-22, 12:36PM
2 extra,s near me fill on twilight,but have no dot com,im in a extra with dot com and still do nights
Title: Re: Night being axe replaced with twilight hours
Post by: Mrbline on 05-11-22, 03:54PM
They r recuirimenting shift leaders for extra on nights so this is hear say and also.heard this doesn't work from above
Title: Re: Night being axe replaced with twilight hours
Post by: happyone on 05-11-22, 04:20PM
They took beer wine spirits off our night team but cannot manage to fill it during the day so we have to fill it over night, same goes with frozen so I don't see how they can get rid of are night team in our store.  I also agree with some previous post when staff leave they are not replacing them we have had a couple of staff start on Xmas hours but after one shift they left.
Title: Re: Night being axe replaced with twilight hours
Post by: Potofgold on 05-11-22, 05:43PM
Can't see them taking nightshift off in a dot com store! Wish they would I'd take redundancy like a shot  ;D
Title: Re: Night being axe replaced with twilight hours
Post by: Adywebb on 05-11-22, 07:12PM
We are an Extra with Dotcom where nights went to twilights
Title: Re: Night being axe replaced with twilight hours
Post by: Potofgold on 05-11-22, 08:09PM
Did no one take redundancy? Or was it not offered?
Title: Re: Night being axe replaced with twilight hours
Post by: newguy20 on 06-11-22, 12:54AM
Quote from: happyone on 05-11-22, 04:20PMThey took beer wine spirits off our night team but cannot manage to fill it during the day so we have to fill it over night, same goes with frozen so I don't see how they can get rid of are night team in our store.  I also agree with some previous post when staff leave they are not replacing them we have had a couple of staff start on Xmas hours but after one shift they left.

BWS in my store went to day fill with no extra hrs.  Needless to say it was back to a night fill within a month or so.  They didn't make anyone redundant as they had just moved the BWS guys to other aisles.

Frozen moved to a day fill which... sometimes works.  There's three who regularly do it, but the coverage is hit and miss, so certain days there might just be one guy for 4 hours in the evening.
Title: Re: Night being axe replaced with twilight hours
Post by: Morrissey1912 on 06-11-22, 01:15PM
Bored with this question now.Its all hear say and plenty of store's recruiting shift leaders and managers on nights
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 06-11-22, 01:44PM
Quote from: Potofgold on 05-11-22, 08:09PMDid no one take redundancy? Or was it not offered?

They did remove nights last time from many stores.I believe in the new year they will remove nights.
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 06-11-22, 01:48PM
Quote from: newguy20 on 06-11-22, 12:54AM
Quote from: happyone on 05-11-22, 04:20PMThey took beer wine spirits off our night team but cannot manage to fill it during the day so we have to fill it over night, same goes with frozen so I don't see how they can get rid of are night team in our store.  I also agree with some previous post when staff leave they are not replacing them we have had a couple of staff start on Xmas hours but after one shift they left.

BWS in my store went to day fill with no extra hrs.  Needless to say it was back to a night fill within a month or so.  They didn't make anyone redundant as they had just moved the BWS guys to other aisles.

Frozen moved to a day fill which... sometimes works.  There's three who regularly do it, but the coverage is hit and miss, so certain days there might just be one guy for 4 hours in the evening.

That the point if they have staft they can manage
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 06-11-22, 01:49PM
Quote from: Morrissey1912 on 06-11-22, 01:15PMBored with this question now.Its all hear say and plenty of store's recruiting shift leaders and managers on nights

When they slashed staff numbers from my store last time they were hiring people so it makes no difference if they hire people or not.
Title: Re: Night being axe replaced with twilight hours
Post by: madness on 06-11-22, 07:42PM
Well our store has a load of xmas temps in who all look like kids who don't give a toss.
Title: Re: Night being axe replaced with twilight hours
Post by: lackofinterest on 07-11-22, 02:27AM
and ours
Title: Re: Night being axe replaced with twilight hours
Post by: 5fdp on 07-11-22, 02:51AM
I would imagine that each group with nightshifts will be asked to lose a nightshift and go to twilight. However, its becoming more apparent that filling on the backshift is not as easy as it sounds. Many staff can't wait for redundancy,  but many are not. There will be plenty of jobs early morning and in the afternoons should you wish to stay. Most staff on nights are no longer full time so getting the same hours on a morning or twilight should be achievable. We will know nothing until end February into March at the earliest.  So sit back and relax till then.
Title: Re: Night being axe replaced with twilight hours
Post by: T2019sackallmanagers on 07-11-22, 10:10AM
Quote from: Bobmay on 05-11-22, 11:15AM
Quote from: T2019sackallmanagers on 04-11-22, 10:19PMThey will eradicate nights as soon as they can because they are literally copying Aldi/lidl where they do not have any night teams. The company is a shambles, so just wait it out to get redundancy. They got rid of nights in my store a few years back even though it's sales were over a 1.5 million a week. The twilight shift that prevailed hit those numbers over the coming months and the same store struggles to turnover 800k a week now. They have not gone back to a nightshift since this has happened, so it looks like suicide to me in profitability, just to save a few pounds on shift premiums. Working 3-12:30 is probably the worst hours you could work. You'd never see your family at all and recruitment is constant as nobody stays to do those hours other than a few single parents to claim their benefits.

That my point I dont see tesco paying 15 pound an hour for nights. When they removed nights from your store was it extremly busy and what were the signs they were going to remove nights from your store?  In my store they are keep hiring morning and evening staff half the night team have left not 1 person replaced.

Signs of us going from nightshift to twilights was, constant denial from all management that it was going to happen. Delivery times changed. Cage location/spaces on aisle being installed. They kept hiring night staff right up until about 4 weeks before we were told so if they are still hiring that doesn't mean they won't change to twilights. We were a extra store with dot com operating out of it. From what I can gather the area managers got targeted stores that would lose nightshift but that also would be best able to cope with twilights put in place. My store was one they got wrong along with probably a few others. I do think they'll put every store to twilight fill just like Aldi/Lidl does. My advice would be to take the redundancy. They tried their hardest to make us select twilight hours and they will play on "what about your family, mortgage payments, you sure you wanna risk it and not find a job?" 58 staff and 55 took redundancy. Glad to say all of them found jobs pretty quickly with better pay and conditions. A few have gone back to store, but that has upset the day staff as they didn't get the 20k lump sum for redundancy.
Title: Re: Night being axe replaced with twilight hours
Post by: NightAndDay on 07-11-22, 01:41PM
You could always get Elon Musk to buy Tesco so he could do the Twitter treatment to it  ;D .
Title: Re: Night being axe replaced with twilight hours
Post by: Spinney on 07-11-22, 05:20PM
I don't care ! I just want redundancy and then I'm gone! Goodbye farewell! I've asked to be top of the list all us long servers on nights are just waiting the sooner the better! Management just say they don't do redundancy anymore! Lol prats brain washed to make people think there is no life outside tesco!
Title: Re: Night being axe replaced with twilight hours
Post by: madness on 07-11-22, 05:29PM
Tesco won't do mass redundancy again they learned that lesson a while ago...
Title: Re: Night being axe replaced with twilight hours
Post by: Morrissey1912 on 08-11-22, 08:32AM
What gets me is I'm sure these comments worry a lot of people.  Until there is something concrete announced everyone should treat it as hearsay.  Axing nights in all stores won't work and will only cause more problems down the line.  Anyhow they might cut more manager roles to save money as I'm sure they're taking a hit there also.
Title: Re: Night being axe replaced with twilight hours
Post by: Iusedtoenjoywork on 08-11-22, 03:06PM
I used to work nights, they made us redundant 30th April. So managers saying they don't do redundancy anymore is rubbish. Overall, best thing that ever happened for me. New job and a few quid in the bank. Thanks Tesco .
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 12-11-22, 08:43AM
Quote from: 5fdp on 07-11-22, 02:51AMI would imagine that each group with nightshifts will be asked to lose a nightshift and go to twilight. However, its becoming more apparent that filling on the backshift is not as easy as it sounds. Many staff can't wait for redundancy,  but many are not. There will be plenty of jobs early morning and in the afternoons should you wish to stay. Most staff on nights are no longer full time so getting the same hours on a morning or twilight should be achievable. We will know nothing until end February into March at the earliest.  So sit back and relax till then.

Agreed most staff are now just waiting for redundancy payments. What do you think tesco will pay next pay increase 1 pound extra an hour? 2 pound 60p?
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 12-11-22, 09:23AM
Quote from: T2019sackallmanagers on 07-11-22, 10:10AM
Quote from: Bobmay on 05-11-22, 11:15AM
Quote from: T2019sackallmanagers on 04-11-22, 10:19PMThey will eradicate nights as soon as they can because they are literally copying Aldi/lidl where they do not have any night teams. The company is a shambles, so just wait it out to get redundancy. They got rid of nights in my store a few years back even though it's sales were over a 1.5 million a week. The twilight shift that prevailed hit those numbers over the coming months and the same store struggles to turnover 800k a week now. They have not gone back to a nightshift since this has happened, so it looks like suicide to me in profitability, just to save a few pounds on shift premiums. Working 3-12:30 is probably the worst hours you could work. You'd never see your family at all and recruitment is constant as nobody stays to do those hours other than a few single parents to claim their benefits.

That my point I dont see tesco paying 15 pound an hour for nights. When they removed nights from your store was it extremly busy and what were the signs they were going to remove nights from your store?  In my store they are keep hiring morning and evening staff half the night team have left not 1 person replaced.

Signs of us going from nightshift to twilights was, constant denial from all management that it was going to happen. Delivery times changed. Cage location/spaces on aisle being installed. They kept hiring night staff right up until about 4 weeks before we were told so if they are still hiring that doesn't mean they won't change to twilights. We were a extra store with dot com operating out of it. From what I can gather the area managers got targeted stores that would lose nightshift but that also would be best able to cope with twilights put in place. My store was one they got wrong along with probably a few others. I do think they'll put every store to twilight fill just like Aldi/Lidl does. My advice would be to take the redundancy. They tried their hardest to make us select twilight hours and they will play on "what about your family, mortgage payments, you sure you wanna risk it and not find a job?" 58 staff and 55 took redundancy. Glad to say all of them found jobs pretty quickly with better pay and conditions. A few have gone back to store, but that has upset the day staff as they didn't get the 20k lump sum for redundancy.

In my store that have changed delivery hours and have asked so many people to change their hours to twilight or  morning and evening they even pressured them so much. Was your store extremly busy all the time when they remove night? Also did you have visit from head office very often coming into your store?  Bist from area manager many times in an month? Where they hiring more people in the morning and evening than in the nights?
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 12-11-22, 10:03AM
Quote from: Iusedtoenjoywork on 08-11-22, 03:06PMI used to work nights, they made us redundant 30th April. So managers saying they don't do redundancy anymore is rubbish. Overall, best thing that ever happened for me. New job and a few quid in the bank. Thanks Tesco .

Agreed they always say no redundancy than you see the signs all around you such as them not hiring staff for nights and only for morning and evening chat wait to take the money
Title: Re: Night being axe replaced with twilight hours
Post by: Mickymouse1962 on 15-11-22, 07:52AM
I am hoping the 15 security who work for tesco are offered redundancy soon please
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 15-11-22, 01:09PM
Quote from: Mickymouse1962 on 15-11-22, 07:52AMI am hoping the 15 security who work for tesco are offered redundancy soon please

If they work for tesco directly they might be as tesco uses an agency called tss
Title: Re: Night being axe replaced with twilight hours
Post by: Mrbline on 18-11-22, 04:00PM
Night lead managers will go over after Xmas you can see shift leaders being advertised on the Tesco careers website now for nights.
Title: Re: Night being axe replaced with twilight hours
Post by: 5fdp on 19-11-22, 12:05PM
I pray for this everyday..🙏
Title: Re: Night being axe replaced with twilight hours
Post by: Nightworker on 19-11-22, 08:38PM
Quote from: 5fdp on 19-11-22, 12:05PMI pray for this everyday..🙏
Title: Re: Night being axe replaced with twilight hours
Post by: Nightworker on 19-11-22, 09:05PM
Lead managers will be gone next year also will 1 or 2 nights per group. Massive savings to be made and Tesco no longer care about standards neither do customers it's only about profit!!!
Leads on 40-50k per year
Stores with 1 lead and 3 line managers on nights about £130-£150k per year so nearly £200k per year. Tesco make 3.5p of profit per £1 of sales so the store could afford to lose £6m in sales to maintain same profit if lead and nights go( and I didn't mention night prem savings either) however most stores sales seem to go up after nights go to twilight as well so it's a no brainier really from Tesco point of view!!!
Profit profit profit that's all that natters
Title: Re: Night being axe replaced with twilight hours
Post by: Spongbob on 29-11-22, 02:16PM
Basically they will have too kill something too pay for payrise remember every little penny helps
Title: Re: Night being axe replaced with twilight hours
Post by: leeds106 on 30-11-22, 08:21AM
Having done nights for 20 years and currently a manager if they were to ever cull the night teams, which I can't see to be honest, but if redundancy was on offer I would 100% accept it as I wouldn't go do the same job for less money.
I personally would be mortified if it happened to my night team a lot of whom I have worked with for over 15 years and it would be a huge shame to split up the great team I'm lucky enough to have working with me.
I went through the redundancy period in the store I did my management placement in when they culled nights in superstores and many of those staff had 10 to 30 years of service and although I was fortunate I would just return to my own store it was heartbreaking to see a team of great people split apart and be worrying how they were going to manage in the future.
Thankfully I think they all either stayed or found new jobs quickly but the uncertainty certainly isn't nice to see.


If it happens it happens but I personally don't see it happening in every store with a night team and specially ones with .com depts
Title: Re: Night being axe replaced with twilight hours
Post by: chris9997 on 30-11-22, 11:32AM
The thing about culling nights I believe it to be inevitable eventually as when it started it was hailed as a new way of working and moving towards supporting new shopping habits. I personally don't believe .com will be considered.
Title: Re: Night being axe replaced with twilight hours
Post by: lucgeo on 30-11-22, 03:16PM
.com already purge the warehouse for the best dates from that day's delivery, totally oblivious to stock records, rotation or the mess they leave behind them!
Every Christmas they have their own stacking shelves out back, and the delivery is ransacked to fill them!
Can see cages of fresh deliveries for .com only, becoming the norm, with a colleague coming in after last pick to stock transfer into the store and then dump their surplus into the store chillers!
Title: Re: Night being axe replaced with twilight hours
Post by: T.C.1 on 30-11-22, 05:40PM
So in my store checkout staff have started being trained on .com and filling so thus sick rate has shot up. Why doesn't Tesco take the hit give redundancy to long serving colleagues then they can have the business model they want.
Title: Re: Night being axe replaced with twilight hours
Post by: madness on 30-11-22, 09:00PM
What so checkout staff can't manage to push a trolly round a shop for a while. Too many obese wasters in the company.
Title: Re: Night being axe replaced with twilight hours
Post by: londoner83 on 01-12-22, 07:34AM
Checkout staff have got to realise that in most large stores 50%+ of customers use self serve and as today's older generation  dies off the demand for manned tills will drop even further.

The days of sitting down, chatting and scanning will for many be over. Tesco may down the line offer redundancy but at present it's far more cost effective to get people who don't like the new pick/fill/serve contract to decide to leave themselves.
Title: Re: Night being axe replaced with twilight hours
Post by: Mark calloway on 01-12-22, 09:03AM
Most are not using self service in our store. Young and old.
Title: Re: Night being axe replaced with twilight hours
Post by: forrestgimp on 01-12-22, 11:14AM
Quote from: Morrissey1912 on 06-11-22, 01:15PMBored with this question now.Its all hear say and plenty of store's recruiting shift leaders and managers on nights

LMAO. Our store was holding interviews for managers and colleagues for nights right up to the announcement that they were going to twilight working.

All the usual rumblings of 'itl never work' or 'the shop will be empty if they do it'.

yes the shop was empty for a while and still looks garbage in the morning but the powers that be do not care.
Title: Re: Night being axe replaced with twilight hours
Post by: Morris999 on 01-12-22, 11:42AM
Quote from: londoner83 on 01-12-22, 07:34AMCheckout staff have got to realise that in most large stores 50%+ of customers use self serve and as today's older generation  dies off the demand for manned tills will drop even further.

The days of sitting down, chatting and scanning will for many be over. Tesco may down the line offer redundancy but at present it's far more cost effective to get people who don't like the new pick/fill/serve contract to decide to leave themselves.


It will depend on location, and you'll find that the projections from HO have been completely wrong this year on self-service usage.
When project river landed in my store we were told that once the customers got used to it, at least 70% of them would use the self-service areas.
They predicted a 4 week transition.
Our allowed hours then reflected that.
Before project river we were averaging about 40% using them.
Now 6 months later the % stands at about 30%!
It's been absolute carnage for months with customers refusing to move over to them and instead waiting for ages to use a manned checkout!

If you take a normal Sunday, they said we would need 50% manned checkouts open. Instead the SM has had to put a full bank on every Sunday to get the customers through.
Even this is half of what we used to man before project river.
The Sunday before the queen's funeral they were queuing like at the start of covid round the shop, even though every manned checkout was open!
Colleagues went home in tears due to the abuse from customers, 2 handed there notice in within the week.
Stating if it's like this now, they dread to think what it will be like at Christmas!
It's been so bad in a lot of project river stores, the company has had to reinvest hours back into manned checkouts!

My store lost about 220 hours from checkouts/off till activity through project river & wait time measure this year.
We have had 170 hours put back in permanently across checkouts.
Many stores on my group are in a similar situation.

In all the years I've worked at Tesco I've never seen anything like it.

It's all very well these projects working in a few select stores near London, however in the real world of the rest of the country customers have been very vocal about the changes and for once have refused to accept them!

At least for now the company has accepted they cannot force everyone through self-service to save on costs.
Don't get me wrong they will start again in March next year, by reducing checkout hours again, however it will be a more gradual move instead of the sledgehammer approach they used this year.
Title: Re: Night being axe replaced with twilight hours
Post by: Totot on 01-12-22, 12:27PM
First problem, the self checkout itself is so bad, if not the worst.
Slow computer that bloat with so many data and interaction, make it slower with bugs. Big format or express they got so much problem. The scanner alone is horrible and old, often is so hard to scan the qr code, plus the old scale that never have been cleaned and calibrated for more than a decade (in some cases) make more problem.

The last update in my store about a month ago, create a bug that happened few years ago, basically people can still scan when there is a warning of problem and completed the payment under it, so if someone scan a wine, beep and put in bagging area, but not registered, and proceed to pay, that's a freebie.

Change the system and hardware to reliable first before make any assumption and projection of the future use of self scan. But again, tesco bosses just seems like can not think comprehensively, and for people who supposed to be educated in management (economy), they make so much basic mistake, and never put the highest rule on financial economy budgeting.
Just temporary action for short term that not solve the problem but create more problem.
Title: Re: Night being axe replaced with twilight hours
Post by: newguy20 on 01-12-22, 09:38PM
The rollout of Tesco Till seems to be a bit of a mess.
Something of such importance (I mean the majority of colleagues will work on a till at some point, and every customer uses them, well except the shop lifters) - a bad design or a bug here or there will make a BIG difference to throughput.
They should have rolled out a couple of stores and thoroughly test ALL the features. Rather it seems they've rolled out to a majority of stores, THEN started adding bits in.
And integrate a way for colleagues to report faults or issues, for example something where they could leave feedback that goes to head office... "had an issue with this transaction with XXX coupon and YYY product, see transaction number 1234" or whatever that could quickly be put through and checked centrally to eliminate.
I've seen for example that the old progress back office, now has to have duplicate operator IDs, so that the Tesco tills can talk to CMS (once we get mainbank ones). Complete bodge!
Title: Re: Night being axe replaced with twilight hours
Post by: Billy Budd on 14-12-22, 09:54AM
Any of you guys think nightshift staff working in the Tesco distribution centres will face the axe too?
Title: Re: Night being axe replaced with twilight hours
Post by: Beanny on 14-12-22, 02:00PM
Not a chance! Another 2 stores in each cluster going to twilight from end of February.
Title: Re: Night being axe replaced with twilight hours
Post by: Mrbline on 26-12-22, 02:52PM
Just chatting to my old lead he said they are not replacing any lead or line managers on nights atm they have been giving 2 x shift leader vacancies so reading in between the lines some think is going to happen after xmass :/
Title: Re: Night being axe replaced with twilight hours
Post by: world of their own on 26-01-23, 02:27PM
Asda night fill to be culled.

https://news.sky.com/story/asda-shake-up-risks-job-cuts-and-lower-pay-for-4-000-night-workers-12795895
Title: Re: Night being axe replaced with twilight hours
Post by: Bobmay on 26-01-23, 03:26PM
Quote from: Beanny on 14-12-22, 02:00PMNot a chance! Another 2 stores in each cluster going to twilight from end of February.

Which stores?
Title: Re: Night being axe replaced with twilight hours
Post by: BenPvfc on 26-01-23, 04:29PM
Quote from: Bobmay on 26-01-23, 03:26PM
Quote from: Beanny on 14-12-22, 02:00PMNot a chance! Another 2 stores in each cluster going to twilight from end of February.

Which stores?
Fingers crossed eh Bob 😂
Title: Re: Night being axe replaced with twilight hours
Post by: randomworker on 26-01-23, 05:24PM
I feel if bob got their wish they would still be on here spamming the forums  :D
Title: Re: Night being axe replaced with twilight hours
Post by: Morrissey1912 on 26-01-23, 05:27PM
I think certain people on here need to catch themselves on.Im sure people worried enough and have mental health issues.Wise up
Title: Re: Night being axe replaced with twilight hours
Post by: BritishRacingGreen on 26-01-23, 05:56PM
Quote from: randomworker on 26-01-23, 05:24PMI feel if bob got their wish they would still be on here spamming the forums  :D
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