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Author Topic: Banking  (Read 2106 times)

Nomad

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Banking
« on: 28-11-19, 11:34AM »
https://www.thisismoney.co.uk/money/experts/article-7728793/ASK-TONY-wont-Tesco-Bank-help-deaf-person.html


Tony Hazell for the Daily Mail
Quote
It is rare for me to lose my rag with a company, but Tesco has driven me to the brink. I have found its attitude unreasonable, unhelpful and obstructive.

It has a legal duty to make reasonable adjustments so that those with disabilities have equal access to its services. I don’t believe it has fulfilled these duties in your case.


A Tesco spokesman says:
Quote
‘We take the security of our customers very seriously and follow robust fraud processes to protect them. We also recognise the barriers faced by hearing-impaired customers and have a number of no-cost communication options available to them.

Nomad ( Forum Admin )
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rayinski

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Re: Banking
« Reply #1 on: 28-11-19, 12:07PM »
Shame they can't offer video chat as an option, my bank does although I've never used it.