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Physical attacks/threats on staff.

Started by fatty, 04-11-07, 03:17AM

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hesketh

The drunken groper is actually sexual assault and is a police matter. The police would also deal with the indecent rubber if you can effectively show it on video.

In both cases this should be tackled by, immediately, calling the police and also calling another member of staff to assist you and witness the behaviour whilst you await the police's arrival. People like that depend upon their ability to intimidate you and the presence of a third person negates that power.

In situations where your safety is under threat you do not need to consult with your manager before calling the police. It is not their opinion that counts and you do not have to consider whether you are upsetting a customer. Would your manager really be able to defend such a position to the police?
Don't take life too seriously, no one has ever gotten out alive!

Nomad

http://www.bbc.co.uk/news/uk-northern-ireland-25340196

QuoteA fisherman grabbed a Tesco manager by the testicles and refused to let go after being stopped over an £800 shoplifting spree, a court has heard.

Well, one of them was nuts. Ouch.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

VladPutin

Quote from: th9 on 12-12-13, 03:03AM
I used to work early morning shifts (6am but sometimes 4am at notice given the previous evening).  They killed me and I begged to move onto evenings.  Since this I have noticed a lot of unsavoury characters.  We are a city centre metro and so far I have had:

a drunken guy grabbing my arm, then when my scathing looks weren't enough, he went in for a ass grope and a kiss

a regular who comes in and stands behind me muttering, whilst rubbing himself whilst I'm stuck with a trolley reducing 30 odd sandwiches that will never sell at full price.

The last guy really creeps me out and I have complained to pretty much everyone but all I get is "you attract the weirdos dont you".  It's really stressing me out and I feel the blood pounding in my ears every time that guy is around me.  He only ever comes in for the really reduced stuff and no matter how many times I tell him I only do tomorrow's stuff he still stands and stares the whole time I'm reducing stuff, then walks away when I finally shove the last thing back on the shelf. 

It's gotten to the point where I actually tell him he's intimidating me and to give me some space.

As Hesketh has correctly stated, both instances are matters for the police. Especially the first since it constitutes Indecent Assault. Any manager - and I use the word loosely - who tried to discipline you for calling in the police, especially after you had informed the manager of your concerns, would be crucified by even a semi-competent Rep.

You are not paid to endure Assaults of any kind, be they verbal, physical or sexual. If your manager is unwilling or unable to defend you, call in the police.

th9

It was a Friday night in town so the police were around anyway and were told they were causing trouble.  The guys had been kicked out of the bar next door then came and harassed me.  A colleague said, "the police might want to talk to you" and that was it.  They didn't bother coming to ask me what happened after they had been moved on. 

Miamoo

[admin]Welcome to VLH. However the content of your post is a little out of place in this topic. Nomad[/admin]


Hi, we don't have attacks on staff from customer but we have bullying from our manager,..................

iceman

#355
I did not witness this, but herd from the victims mother.

The other week one of the female team leaders on checkouts in my store got punched by a drunk abusive customer as they refused the sale for alcohol. All that happened was that when security eventually turned up they mearly escorted him out of the store. The CCTV system isn't working. He wasn't arrested, I'm not sure whether or not the police were called.

He still comes back into the store regularly.

Heisenberg

Quote from: Iceman on 01-05-14, 12:12PM
I did not witness this, but herd from the victims mother.

The other week one of the female team leaders on checkouts in my store got punched by a drunk abusive customer as they refused the sale for alcohol. All that happened was that when security eventually turned up they mearly escorted him out of the store. The CCTV system isn't working. He wasn't arrested, I'm not sure whether or not the police were called.

He still comes back into the store regularly.

Surely she can separtely call the police, and maybe there would have been witnesses (other colleagues) willing to back up that this happened? I wouldn't stand for that, and the fact they come back to the store regularly is just a joke

artimis

You know I think I should transfer to one of these problem stores and get the dopey managers inline and the assaulting customers in handcuffs.  >:D Makes my blood boil reading stuff like this goes on  >:D

retroragsni

our security guard is on the cctv all day watching staff.  timing breaks and reporting staff if talking to long.  the top team love this guard.  every one in store are walking on eggshells.   we all feel bullied.    been reported to head office ,nothing done.by the way thieves walking out with goods daily.we all see this.and none of us care  .tesco are out to cut hours/sack staff    .losing stock to reduce hours a fair exchange.

Metal Mario

I was under the impression CCTV was for the stated purpose and not to be used for monitoring productivity.
In the kingdom of the blind, the one eyed man is king.

artimis

That guard is going against contract and as such everyone in store watched by them can launch a grievance and use own cctv as the evidence. Guard should be sacked to be honest.

retroragsni

hi,but when the pm/am/gm all love this happing. they love this guard ,nothing can be done.   all ga,s feel bullied.

lackofinterest

Quote from: 123 on 02-06-14, 06:24PM
hi,but when the pm/am/gm all love this happing. they love this guard ,nothing can be done.   all ga,s feel bullied.
in my opinion this so called security guard needs a good hiding and hopefully soon will get one. the so called managers who agree with his practices are s*** and don't deserve to be employed by anybody.

artimis


retroragsni

phone help line,got a dirty looks from top team for weeks,they know it was me.pull into office for any small thing.tesco want rid of staff.end off

Nomad

http://www.leicestermercury.co.uk/Shoplifter-stabbed-Tesco-security-guard-syringe/story-21207038-detail/story.html

QuoteA shoplifter stabbed a security guard in the hand with a hypodermic syringe after telling him she had HIV, a court heard.

The shocked victim had to have a series of blood tests and wait an agonising six months before receiving the all-clear from hospital.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

artimis

And that's exactly why management should give guards a break, we take the risks for the same pay rate as a checkout operator, stop messing us about and let us just do the job hired for.

Nightmare

Quote from: artimis on 02-06-14, 03:44PM
That guard is going against contract and as such everyone in store watched by them can launch a grievance and use own cctv as the evidence. Guard should be sacked to be honest.

Doesn't the Data Protection Act advise that anyone may ask to see recorded data about them whether it's written or images? Surely those monitoring productivity either provide the footage (breach of trust, contract and so on) or if the footage 'can't be found' there is no case to answer.

Definitely with Artimis on this one.

artimis

Yes anyone can ask to see footage of themselves but if that footage contains any other person then we cant show that person the footage as it would be breaking the third persons data protection. complicated isn't it :S

gomezz

Not if that footage is taken in a public place such as the shop floor.
"The progress of the kart is more important than its direction"

artimis

Well put it this way Gomezz we were told we can't unless we can grey out faces of those not involved, which we can't. At least not on a moving image.

Nomad

My understanding is that the shop floor is not a public place. It's a place the public are allowed to be (unless barred) but that does not make it a public place.

The street is an example of a public place.

However !
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

happyreturns

I think that a retail store is considered a public place, the following is a definition of a public place.

""'Public Place' means an enclosed area to which the public is invited or in which the public is permitted including, but not limited to, banks, and other financial institutions, publicly funded or owned buildings, school and college buildings, public conveyances, recreational facilities, lounges, taverns and bars, educational facilities, health care facilities, laundromats, public transportation facilities, reception areas, restaurants, retail or wholesale food production and marketing establishments including grocery stores, supermarket and stores where food items are sold for on-premises or off-premises consumption, retail service establishments, retail or wholesale stores, shopping malls, sports arenas, theaters, and waiting rooms. A private residence is not a "public place" unless it is used as a licensed child care, licensed adult day care, health care or pre-school facility."

Loki

Quote from: artimis on 14-06-14, 03:51AM
Yes anyone can ask to see footage of themselves but if that footage contains any other person then we cant show that person the footage as it would be breaking the third persons data protection. complicated isn't it :S

If an individual is being investigated [IE Gross Misconduct] and CCTV footage is used as part of the investigation, then the individual has a right to view the footage, whether it contains other people or not.

I've represented many individuals in such cases and have ALWAYS ensured this right had been exercised in order for the individual or myself to have the opportunity to challenge such evidence.
When all else fails, madness is the emergency exit.

7year_slummer

I've had 3 armed robberies in the store I'm at now the last one in October (just been caught and sentaced) this attack i was physically assaulted and tied up (I'm a female member of staff was pregnant!)they also stole out my handbag
tesco seemed it only fit to send me a letter of apology (which they spelt my name wrong) wasn't even allowed to go home earlier on the day it happened. first words out of my hr managers mouth when she turned up on scene was " why aren't you wearing a Tosca shirt under your jacket"

my manager has now took to unzipping my jacket as he wa;lks past just to check!?

2 grievances have been put in against him and both have vanished into thin air.

company are a joke to work for my manager hasn't got a clue and the deputy is just as idiotic. seems far easier to walk in to a senior role being an outsider than it is to work up to that level

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