Physical attacks/threats on staff.

[hugh janus]

At last, a subject where it can be believed that Happy Returns has actually had lots of experience; being threatened and abused! 

I'm going to try your advice (that's advice HR, advice is a noun, it means 'a suggestion for a beneficial course of action', advise is a verb. It means 'to give advice') and ignore your response! 

Ignorant people who rant and rave at other drivers are a mennis

Mennis is a genus of moth in the family Geometridae. 

[Nomad]

http://www.dailyrecord.co.uk/news/scottish-news/armed-men-attack-tesco-supermarket-1747441

Armed men attack supermarket worker during failed raid in Ayrshire
6 Mar 2013 18:39

POLICE say no firearm was discharged but a 47-year-old member of staff was hit on the head during the incident at 6am.

[feefee]

I have no idea how to post a question can anyone help. does anyone know if you can transfer from Tesco Uk to Tesco ireland

[ilosecrumpets]

feefee -
You cannot start a new topic unless you become a supporter of VLH - which is £2, well worth it and comes with other benefits.

[feefee]

Thank you 

[Chairswan]

Has anyone experienced any attacks between staff members?
ie GA attacks a manager over a silly argument about doing a bay change the wrong way? 
That's just a hypothetical example the way. 

[VladPutin]

security and managers job to detain shoplifters not g a s, And you are correct save the companys name sod the staff.

Agreed. If I wanted to tackle shop lifters etc, I'd apply for security. Or the police force, for that matter.

I'm not saying I wouldn't try to help if someone was being assaulted, but I'm not going to risk being hurt - or the legal consequences if I hurt someone else - to stop a shoplifter.

[Jordan2510]

So I was verbally attacked the other day and got issued with some very homophobic comments and threats from a customer.
I'm now petrified to back to work- so much so I'm having panic attacks and crying intermittently at the thought of going back to work.
What do I do?

[Nomad]

If I remember correctly on the staff benefits website their is mention of support and free 'professional' counselling for problems/stress occasioned due to an incident work.

[VladPutin]

So I was verbally attacked the other day and got issued with some very homophobic comments and threats from a customer.
I'm now petrified to back to work- so much so I'm having panic attacks and crying intermittently at the thought of going back to work.
What do I do?

You may also want to consider involving the police; homophobic remarks and threats of violence could be regarded as a Hate Crime.

[Jordan2510]

Police have been informed and I'm willing to press charges also.
I'm not sure if work understand what this has actually done to me.

[VladPutin]

They damn well should understand. It is official Tesco policy to have Zero Tolerance for bullying, homophobia and attacks, whether verbal or physical, by either Staff or Customers.

No doubt someone more experienced like Loki can give you better advice, but mine would be to speak to your Rep, Line/Section Manager and your PM. If necessary, make an appointment to see your GP; if anyone is stupid enough to accuse you of, "working your ticket", refer them to the Doctor.

[flimb]

If the attack has affected you so much, which I have no doubt it has, then you should definitely speak to your doctor and your PM about getting support and just how much the incident has affected you. The former should be able to offer help even if the latter is a bit useless.

Perhaps also speak to your union rep about what help the union can give you with regards to policy on the matter and getting the PM to support you.

[braveryshark]

Were there any witnesses to this attack mini?

[Jordan2510]

Yes the whole store, braveryshark.
I went to my GP yesterday and he suggested 5 days off on the sick but I cannot afford to take 5 days off financially.
He said that would be self certified.
I have a meeting with police today and I hope to catch my LM and PM today.

I'm dreading going in to work.

[fargone]

Don't be afraid, be feared.

[Jordan2510]

I wish that was the case.
But the area that my store is situated in is somewhere to be feared.

[terror pin]

A member of staff has threatened and abused another member of staff. The one making the threats was allowed to continue working, whereas the person reporting was suspended for an extended period of time. Perhaps for their own protection, not sure.

The threatening member of staff is now under the impression that they cannot have any action taken against them as they weren't suspended in the first place, but has refused to work with the person who reported them and has said that they will walk out if forced to.

Q1 Can it be considered as gross misconduct weeks after reporting, leading to suspension and potential dismissal or move of store?

Q2 Can a move or dismissal be given if appropriate without suspension?

[Jordan2510]

So I spoke to my LM about this and they wasn't really bothered.
Tried talking to PM yet they replied "I'm very busy."
When talking to LM they said something along the lines of "you've just got to get over it". Easier said than done I'm afraid.

[preditor]

Well let me tell you what happed in the Midddlesbrough D.C . A couple of months ago a Mike Tyson wannabe ( I call him that because he has that daft tattoo on his face ) crabbed hold of another lad in his team 5 meeting by the his T shirt round his neck and threaten him but his mangaer didnt see it but everyone else did in the team and when the lad reported it  Mike Tyson got away with it .

[Loki]

With ear and all.

[VladPutin]

So I spoke to my LM about this and they wasn't really bothered.
Tried talking to PM yet they replied "I'm very busy."
When talking to LM they said something along the lines of "you've just got to get over it". Easier said than done I'm afraid.

Speak to your Rep. Loki, feel free to correct me, but doesn't MiniMonster have grounds for a grievance because his LM and PM are failing in their duty of care? I was under the impression that, while they are on duty, Tesco has a responsibility to protect staff against unprovoked attack, bullying etc.

So your PM is, "too busy" to discuss an incident that has left you traumatized and resulted in a police investigation? I'd like to say I'm shocked but, in 13 years, I've yet to meet a PM who wasn't a complete waste of space.

[tescopleb]

If Mini Monster had been a customer then I'm pretty sure the store would have been interested - as a member of staff don't accept anything less; we have as much right not to be assaulted verbally or otherwise than they do.

[Jordan2510]

They didn't really take my trauma very seriously whatsoever.

I'm still shook up by it.

I have a union rep at my store but they're about as useful as a third t!t.
No offence to other reps as I'm sure they're excellent at what they do. But well, this one doesn't know a lot.

PM looked straight at me the other day and walked straight by.

[Seanmclude]

Out of curiosity do your stores staff who have to do final reductions bombarded with customers pushing and grabbing items out of their hands?  It's awful seeing people everyday wait for final reductions person to come to the shelf and near enough pysically abuse the reduction person. Credit to my store though one duty manager stands next to the person and anyone who shoves, shouts or gets lairy  is dealt with appropriately.

Whats it like in other stores?