News:

Welcome to V.L.H

Main Menu
Welcome to verylittlehelps. Please login or sign up.

20-08-22, 04:01AM

Login with username, password and session length

Recent

Members
Stats
  • Total Posts: 30,327
  • Total Topics: 555
  • Online today: 51
  • Online ever: 660
  • (06-06-21, 01:57AM)
Users Online
Users: 0
Guests: 17
Total: 17

Store hours cut again

Started by newdawnrising, 21-07-22, 02:55PM

Previous topic - Next topic

NightAndDay

I wonder what USDAW will do if Liz Truss outlaws labour unions.

King1999

I think she needs to worry about the civil unrest on the horizon.Usdaw aren't a union anyway you fight for your members they aren't capable,so they will just bend over and take it anyway. :thumbup:

Teddybonkers

@century99 - Good for you, but Tesco don't care what shop floor staff think of the job. You can be replaced in a thrice. Staff turnover must be horrendous - put up or p**s off! 

Preacherpauly

#28
People really need to understand this. It doesn't matter how many years of service you have done and how much effort you put in, they really don't care about the lower level staff.

For me I go in, get assigned my isle and make it last all shift. if I'm ahead I slow down as I don't get paid enough to do other peoples work, then I go home.


King1999

Totally agree I'm certainly not killing myself because of some new way of working rubbish,bad enough trying to get one job done.The company has got rid of too many Indians and still wants more out of us.A pitiful pay rise isn't going to incentivise me or alot of people.

barafear

Thought I'd contribute to this thread with some comments - probably about a month behind others on this thread given it's about queue lengths and staffing on tills. I'm writing this purely as a shopper these days - I am on a lifestyle break from Tesco for a few months - I work in a superstore and yes before I "left" I had noticed that the number of tills being open had reduced slowly - more push towards SAYS - even though we don't have a dedicated SAYS till area. I am also aware that a very large extra (if there is such a thing) nearby had gone down the route of converting tills to self serve tills - to the extent that there are only a handful of normal tills left - I don't shop in that store very often so cannot comment how that's going - except that staff from that store (when they've come to my store) state that customers don't like the changes and are constantly moaning.
But my story is more about my experience with another Extra store that I use regularly - I use it to pop in for lunch and pick up a few bits - and I am happy (with a relatively small shop) to use the self scan tills (I'm not signing up for SAYS) - over the last few months service (availability of tills) has got worse and worse - and "management" (if they can ever be seen) don't seem to do anything about it. So the layout of this store sees a few options of tills that can be used - there are three "express style self scan" tills near the sandwich section - if these are open and manned for more than an hour a day I would be surprised - it's literally a 1 in 10 chance they are switched on - and most of my visits are at lunchtime!!

Then the main bank of tills have a layout that there is a smaller bank of self scan tills at one end (4 tills, one cashier covers these) and then there are probably about 16 main bank tills - before we get to two basket tills - and then the bigger bank of self scan tills (8) and then a bank of 8 SAYS tills. So the gradual reduction in service (And longer wait in queues) has happened over the last 3-4 months - and the first thing I noticed that stopped was the basket tills - I haven't seen those open for at least 10 weeks now - so that leaves a choice of main bank or self serve - as I was saying about the layout, the smaller section is based next to a door which leads out to the town centre - whereas the other end of the store (with the bigger bank) leads out to the car park - so often - as I was on foot, I would happily use the smaller bank of self scan tills and the queue would be manageable - but again, these tills are now very rarely open - so the choice reduces again - the main bank tills are rarely fully staffed - so the queues at them are long - and the customers generally all have big trolleys - so anyone hoping for a quick getaway now goes to the self scan tills - however, what I've noticed (whilst standing in a long queue (10+ people in front of me, plus 8 people of the tills - assuming they are all working! is a regular occurrence) is that due to many of the changes I've mentioned above, it's not just "normal self scan" customers that are coming to self scan anymore - it's also those who don't want to wait at the main bank tills - so you get more trolleys at self scan - the checkouts are not the "new style long belt ones" - so there's pressure on room (especially as most customers cannot park them correctly over the shelf (on which you'd place a basket) - and then it's clear that some of these customers are not as au fait with the self scan tills as a lot of regular users - so all in all, this creates delays as well - and then finally - and this is down to Tesco - the staffing on these tills is ridiculously undermanned - today, I could only see one member of staff (covering both self scan and SAYS tills - 16 in all) - and she was seemingly doing a service check in the SAYS area - eventually the checkout supervisor turned up to help (probably at least 8 mins later) and then another member of staff turned up - an observation about the staff - no offence at all to those members of staff - but they were hardly the youngest/fittest members of staff - and I know that working on self scan can get quite hectic and tiring - as per someone else's comment up thread - I will use the "comments opportunity" (bottom of receipt) to voice my concerns (probably copy/paste the above) - but not sure where it will get me - and where I would stand being a current member of staff complaining (although if I was a director of Tesco I would make a complaint if I saw something wrong!).

To top it all, I read a story in the Grocer last week (I don't get the Grocer -saw it on Google) - that customers "like the changes Tesco are making in their trial stores" - so full steam ahead with a full roll out.

https://www.nationalworld.com/lifestyle/money/tesco-plans-manned-checkouts-uk-stores-3805703


grim up north

Something i've noticed is that if you used 'says' you used to be able to take the hander scanner to any till to checkout. Then it was only self serve tills. Now it's only certain self serve tills. I thought the whole point of it was so people could be in and out, have less staff interaction therefore saving time(and cost to T*). So why is this becoming a long winded affair?

Morris999

I've always wondered where these trial stores are that customers always seem to love the changes!!

However I think it's more likely the case that the project owner makes it all up to justify their job!!

All I know is that earlier in the year my store went to wait time and the project river came along(removal of main bank for more self service).
It's been an absolute disaster!!
Customers are constantly complaining about lack of main bank tills and queues.
Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!

We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!
It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.

tablet


Worth a read;

https://www.retailgazette.co.uk/blog/2022/08/tesco-checkout-shake-up/

Love the corporate customer service washing;

The supermarket said last week that it would cut the number of traditional manned checkouts in store due to a "lack of customer demand".

newguy20

Quote from: Morris999 on 19-08-22, 06:15PMIt's been an absolute disaster!!
Customers are constantly complaining about lack of main bank tills and queues.
Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!

We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!
It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.

We have been told to NOT encourage customers to do the viewpoint survey because too many now complain about the wait time which makes the SM bad.

Like you, Sundays are no longer popular and managers beg people to work them, it is not worth working as it's just a whole shift of taking flack and complaints.

I am yet to use a self serve machine that will scan as quick as a cashier on mainbank.

SMF spam blocked by CleanTalk