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Checkout training

Started by bornfree, 21-03-22, 06:02PM

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viperex

Thanks for your reply lucgeo i have said that to my department manager and he has said everyone has to be trained , where i have said you know and whole store knows reason i dont go there!  He also said union has agreed to it . where do i stand as i am not going on there and will quit if push come to shove. like i said will go anywhere else ' Muilti skilled '  8-)

lucgeo

I think your manager needs a refresher course on management  8-)

If, as you say, it is common knowledge throughout the store as to your reasons, and those have been acknowledged and supported for the last four years, then it remains the status quo!

It's really irrelevant to the collective agreement from USDAW. As I understand, from other peoples' posts such as barafear and redshoes,  who have posted the agreement, there are certain exceptions that are to be considered and certain people can be excluded, you would certainly fall into that category.

If they choose to recognise another colleagues obvious disability, but ignore your request which may not be based on medical reasons, then you will be suffering a detriment and discrimination!

Live for today. Learn from yesterday.

madness

Quote from: viperex on 06-06-22, 06:53AM
Thanks for your reply lucgeo i have said that to my department manager and he has said everyone has to be trained , where i have said you know and whole store knows reason i dont go there!  He also said union has agreed to it . where do i stand as i am not going on there and will quit if push come to shove. like i said will go anywhere else ' Muilti skilled '  8-)

In the pack about pick fill serve there is a section about exemptions. So someone with anxiety can be opted out of checkouts. It must be in their file or some sort of doctors reference.  ie you cant do what everyone did during covid and decide you have asthma.

viperex

#28
Thanks for reply, found the pdf file updated April 2022, its a great help.  Especially when I don't know where I stand, and BS the management say.

grim up north

#29
Just out of interest, on checkouts do you handle alcohol or just the containers it is in?

Nomad

grim up north, that discussion has been had more than once on VLH in the past.  There is no definitive answer, it is a decision for those whom it concerns to make.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

lackofinterest

Quote from: barafear on 22-03-22, 03:33PM
Keep up to date Lucego (I know you've left) - IDQ no longer in use - no doubt the replacement has a brucie bonus attached.

Actually. I might be misquoting - the one-in-front policy is no longer in place. It's now a "timed wait" - based upon the fact/belief that more and more customers are doing smaller shops - so in reality there's no point opening a new till if there are two people in front of you with basket-loads rather than trolley loads.
apparently a cardboard cage at the end of the aisle near checkouts is logged as a person queing  :D :D :D :-X

madness

Yes for now they have finally realised that having 6 ethol and 20 stone marys sitting twidling their thumbs just to pass idq isnt very productive and now a 4 hour shift they have 4 hours solid of scanning. Nice to see checkouts finally towing the line a bit.

AudiTTman

Why do we still have IDQ or wait time, customer don't moan any more about queuing, all they want is to get the products. It's time the company got rid of it all and focused more on the customers needs and less on productivity at front end to get customers through! We hear more moans and groans about customers not getting availability and that stems from colleagues being dragged on to checkouts to help which puts pressure on the shop floor more due to not enough people around!

oldfashionedplayer

they definitely moan at ours, we have a board that has customer complaints... waiting at checkouts cause we have 1 person on in an extra is highly annoying for ours lol.

lucgeo

I don't know why they stick to this ridiculous thing of not queuing...I've noted it's only Tesco who seem to prioritise this, could it be that the manual till packing area has become so condensed, it's nigh on impossible to pack a bag on the small available space, and takes longer to try to sort your shopping into packing them!! I've also noticed bags of shopping being left behind on the floor by customers who've put them there while trying to sort their packing!
Plus, what's with the not pushing the shopping down, I'm only short with short arms, and forever stretching to reach the shopping, while answering the inane questions..."how's your day going?, have you got any plans for the weekend?" etc...etc...I'm not American, I'm a moody Brit who wants to shop & go, so pass it down and let me "GET OUT OF HERE!"  >:( >:(
Live for today. Learn from yesterday.

barafear

I've noted the "not pushing stuff down too" - a lot of this is caused (well the difficulty in reaching it yourself as a customer) by the plastic screens still being present.
Problem is that the alternative (I've found) to not pushing down enough is scanning at breakneck speed and chucking it all down the end before I have the chance to even get my bag out!!!

I'm sorry to say - but some cashiers (not just in T3sco) do not have the nouse to actually "work with the customer"

Anyway - rant over -

But things might improve if the screens were removed - are we keeping them forever?

I guess T are waiting until at least this winter (hang on we haven't even  enjoyed summer yet!) to see if there's a relapse in the old Covid world - they don't want to take screens down only to have to put them back.

Frankly the screens and the "plastic dividers which are still "within the till area" are two of my biggest bugbears!

Redshoes

You have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

londoner83

It will come down to whether Tesco or more than likely occupational health consider your refusal to touch alcohol reasonable and your reasons for it.

As a retailer Tesco sells multiple products some or all of their staff may personally object to However they also have to take into your account your mental wellbeing and make reasonable adjustments to support you.

The position in a large extra with 100's of staff may well differ from a small express where there may be just a couple of colleagues instore at a point in time where one refusing to handle alcohol could cause major operational problems.

Finally what's your stance on touching shandy or alcohol based cleaning products?

lucgeo

#39
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X


Live for today. Learn from yesterday.

lackofinterest


NightAndDay

Quote from: lucgeo on 12-06-22, 12:00PM
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X




Tesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.


Sherwoodforest

Lol we used to joke about the management costa club in our store a few years ago,management were a joke,us night team watched a box of non food stock(not a night fill then)sit on the shop floor floor for nearly 2 month,s before it was moved

lucgeo

Quote from: NightAndDay on 12-06-22, 02:14PM
Quote from: lucgeo on 12-06-22, 12:00PM
Quote from: Redshoes on 12-06-22, 10:21AMYou have three seconds per item. Some items are quicker, like beans, but then when things need to be de-tagged they may take a little longer. No point in shoving things down and then pressing total and leaving customer with a mountain to pack. That's why the scan rate allows for this. At the end you need to press total and then talk Clubcard etc. The delay in pressing total affects your scan rate performance.
All people serving on a till show on a report for scan rate and idle time. Idle time will affect overtime. If checkouts sit with too much idle time it means the hours are in the wrong place or not being used to the best of ability. You can't have people sat doing nothing but then ask for overtime too.

So what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X




Tesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.



You've gone way, way too deep for me there 8-)
Live for today. Learn from yesterday.

lucgeo

Quote from: lackofinterest on 12-06-22, 01:18PMshop elsewhere ;)  :-X

Oh I do for the majority...but there's just those certain items that the discounter's don't have  :(
Live for today. Learn from yesterday.

NorthernJ

QuoteTesco is absolutely all about widening the class divide, they are a eugenics project in the guise of a multi-billion pound company, if they could pay staff less than the minimum wage they would and if they could increase pay differentials between senior management and non-salaried staff without offending the woke crowd they would do so as well.

Their day is probably the same as SMs in big format, senior lead team and SD in that they just drink coffee in the Costa all day gossiping about staff.

Communism is the only way forward.

And yet every company is the same if they could they'd have you working for free. Between this and saying that Tesco are above the law because they have the UK GDP by the balls just proves that you probably left in a bad manner. Everyone can say that Tesco isn't good, but surely you have better things to do in your life than let Tesco live that rent free in your head. If I was making money over fist as you claim I sure as s*** wouldn't waste time on here or any platform talking about ex-employers.

Redshoes

#46
Quote from: lucgeo on 12-06-22, 12:00PMSo what happened to "what the customer wants" ethos?? The amount of idle time at HO, sat on their backside dreaming up these customer unfriendly time and motion targets, needs addressing!

It is of little interest to me if the cashier takes 3 seconds or 30 seconds  to scan my items, they no longer pack, ( understandably so, and not a service I believed they should do anyway!) so what happened to the time allowance per customer for the packing of bags?

Also the scanning rate has literally nothing to do with how far down they put the products, if I can't reach them, I can't pack them, the small ( usually expensive H&B ) products get lost amongst all the paraphernalia at the end of the checkout, as I have to put aside whilst waiting on the bigger items to actually reach me, for packing at the bottom of the bags!!!

Twice I've come home without small expensive items, because of the clutter at the end, full of packed bags >:( Last week was a classic, I "lost" half of my mushrooms as they didn't have any recyclable paper bags for loose items ??? But it was suggested I could buy a keep fresh one for 30p. It's supposed to be reduce plastic to save the planet, not dispense with the suitable alternative to save Tesco a few bob! The operator made no attempt to assist in my trying to grab at them out of my reach, just rolled them down  :-X  >:(  :-X


Three seconds an item is an average figure. Some items are quicker than others and some customers are quicker than others too. If the colleague scans at the rate the customer can cope with they can scan and pass items down to customer without the build up of items.
We do still pack for customers but less ask for help now.
As for small expensive items I always pass them to customers, point out that they could get lost. Then keep an eye on the packing area for missed items at the end but if any are left behind they are logged with CSD.
Things change, about 15-20 years ago we used to employ extra people on the tills and they used to take turns bag packing. There was even a red bag packing waistcoat to wear. We don't do this now but we do still help. With a big shop it's best to help pack until items all loaded up. Some customers prefer to pack themselves but an off till will help load up onto belt.
We still do offer service. It's less than it used to be but if your store is not doing this it should be.

knowles2

Quote from: bornfree on 21-03-22, 06:02PMCan anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Don't worry about it you will get the fun of Self Service and Customer Service desk and self scan training instead none of which is covered by prior agreement. At my store all the hold outs  just volunteer to be till trained instead.  >:D  >:D Personally I think management should have stuck to there guns and force them all to be self service trained.

Batmanjo

Quote from: londoner83 on 12-06-22, 11:05AMIt will come down to whether Tesco or more than likely occupational health consider your refusal to touch alcohol reasonable and your reasons for it.

As a retailer Tesco sells multiple products some or all of their staff may personally object to However they also have to take into your account your mental wellbeing and make reasonable adjustments to support you.

The position in a large extra with 100's of staff may well differ from a small express where there may be just a couple of colleagues instore at a point in time where one refusing to handle alcohol could cause major operational problems.

Finally what's your stance on touching shandy or alcohol based cleaning products?


They actually said this was discussed previously in their interview, if it is in writing that they do not wish to handle alcohol for whatever reason that is their choice. The company should abide by this. 

Batmanjo

Quote from: knowles2 on 06-07-22, 03:06PM
Quote from: bornfree on 21-03-22, 06:02PMCan anyone point me towards where it says people who worked before 2005 cannot be forced to be till-trained?Thank you in advance
Don't worry about it you will get the fun of Self Service and Customer Service desk and self scan training instead none of which is covered by prior agreement. At my store all the hold outs  just volunteer to be till trained instead.  >:D  >:D Personally I think management should have stuck to there guns and force them all to be self service trained.

The 2005 agreement states;

Tesco and Usdaw agreed at the 2005 pay review to close the pay gap between Grade B and Grade C but it was made clear that the two roles remained two separate jobs.
Therefore, there are two very distinct and different roles which are paid at grade C, although this varies in Express and Metro stores.
While the Union understands the business may want to encourage staff who were Grade B at the time of the 2005 pay review to consider training for and taking on checkout duties, taking on these additional responsibilities is optional.
Such staff may be encouraged but not COMPELLED to take on CHECKOUTS duties.
There may be occasions when any member of staff may be required to help in other departments such as shop floor and dot com.

That is pretty clear it does not distinguish between what checkouts you need to go on OR NOT and that it is your choice not the managers.

Self service checkouts and self scan checkouts are checkouts just by name alone this is an agreement with the company and the Union so they cannot break it, they would have to relinquish the agreement Managers will bullsh*t whoever wants to listen to them as they are sheep guided by the Circus  ;D  ;D

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