verylittlehelps

Then the company is in for a serious rude awakening isn't it.

I so agree with so many of the comments above. It's so refreshing to see so many people admitting how totally out of touch Tesco has become.

We are not the discounters and many people shop at Tescos for this very reason. We provide a friendly, hands on service to customers...talking to them, taking them to products, getting items that are not on the shelf, dealing with complaints etc. The discounters do not count these things as priorities.

Red Shoes, I wish you well in the future, you seem to be one of the better, reasonable managers. I haven't always agreed with you as you always seemed to make excuses for whatever Tesco came up with but am in absolute agreement with your last few posts. Your store sounds just like mine, very unpredictable footfall. I also hope heads will role for this latest fiasco...lots of highly paid people making an absolute b**** up of everything.

lucgeo you hit the nail on the head with your comment about tiers of senior management, very expensive chocolate teapots spring to mind.

The point of customers coming to us as we are not discounters,
This may well be true but for the wrong reasons customers don't come to us for the low prices nor the friendly face,
A lot of the time it is just down to people not admitting they frequent the discounters and could not afford the more up market Waitrose/ m and s.

Hi. New to VLH. So I signed up as I've looking around for work and saw my local Tesco had a number of jobs going. Came across this site in my research about what it's like to work at the company. The two roles that took my interest were one on the night shift - wed to sat, and one colleague role for 6am-12pm - fri to mond, both contracted at 22.5 hours.

After reading this and other threads here, I'm wondering if it's actually worth applying or whether I should look elsewhere. Any advice would be appreciated.

(sorry if I should have been staring a new topic with this, but I couldn't see the New Topic button on the main forum page)

My advice would be look elsewhere! 

Despite all the complaints on here about working at Tesco, I still firmly believe that if you need/want a job then it's worth giving it a go - until you try you'll never know & you can always carry on looking for other jobs if you find it's not to your liking! Tesco is the largest private sector employer in the UK & so there's bound to be issues such as those currently going on at the moment surrounding the management restructuring running along side the scheduler roll out.

As regards being able to post a new topic, you need to upgrade to a paid/supporter membership to be able to do so.

Quote from: Redshoes on 26-04-23, 11:37AMThis has affected all large stores, heads should roll.

I'm sure they will. But it won't be the ones responsible, as we all know. Probably be more shop staff

Quote from: FarmerFred on 26-04-23, 03:51PMDespite all the complaints on here about working at Tesco, I still firmly believe that if you need/want a job then it's worth giving it a go - until you try you'll never know & you can always carry on looking for other jobs if you find it's not to your liking! Tesco is the largest private sector employer in the UK & so there's bound to be issues such as those currently going on at the moment surrounding the management restructuring running along side the scheduler roll out.

As regards being able to post a new topic, you need to upgrade to a paid/supporter membership to be able to do so.

Couldn't agree more FarmerFred. Nothing ventured - nothing gained.

Its potentially a good system and could eventually save Tesco money in overtime but it failed to take account of:-

1) not every colleague looks at work apps every day. If you work 5 days a week and are scheduled on 4 areas each day how on earth will you remember where you are supposed to be, and there are now less managers to enforce it.

2) what someone can realistically achieve in an hour. We have colleagues coming off tills for 1 hour on stock before back to tills. The system will presume at 10.01 they will be in place with a pda whereas reality says they could still be chatting to Doris at 10.05 as your the only person she will see all day & it will take you to 10.15 to locate a working pda, printer and labels. Don't forget at 11am the checkout team will be tannoying you if u are late back so at 10.50 you need to return the equipment.

3) if your manager removes you week after week and puts you back on your primary department you are even less likely to look at the app in future.

The skills payment issue will need to be addressed because Tesco has found itself in the position of now paying it out twice.

For example, we have a colleague on Dairy who is CSD trained. A CSD colleague is being taken off to be placed on checkouts and the Dairy colleague is being placed on CSD. The CSD colleague is being put back by the manager but because the Dairy colleague got scheduled there and despite being put back they will still receive the skills payment as that is where the scheduler said they should be.

I think what is going to happen now is skilled departments being removed from those who don't have it as a primary.

Well the brief came down from our area manager today that all stores under her now have permission to move all staff back after the scheduler runs. 

You just have to ask yourself do the managers not have enough to do at the moment without wasting hours on this. It needs to be halted asap. They know it and we know it.

by the way I love working for Tesco. I have many issues with them but I love this company but the scheduler is by far the worst thing they could have ever done.  Its never going to work., certainly not in superstores and defo not extras,  It won't work. Instead of prolonging it they need to halt its roll out asap. 

Quote from: JLP on 26-04-23, 03:33PMHi. New to VLH. So I signed up as I've looking around for work and saw my local Tesco had a number of jobs going. Came across this site in my research about what it's like to work at the company. The two roles that took my interest were one on the night shift - wed to sat, and one colleague role for 6am-12pm - fri to mond, both contracted at 22.5 hours.

After reading this and other threads here, I'm wondering if it's actually worth applying or whether I should look elsewhere. Any advice would be appreciated.

(sorry if I should have been staring a new topic with this, but I couldn't see the New Topic button on the main forum page)

If you're looking for a balanced view on working for Tesco, this isn't the place!

Quote from: JLP on 26-04-23, 03:33PMHi. New to VLH. So I signed up as I've looking around for work and saw my local Tesco had a number of jobs going. Came across this site in my research about what it's like to work at the company. The two roles that took my interest were one on the night shift - wed to sat, and one colleague role for 6am-12pm - fri to mond, both contracted at 22.5 hours.

After reading this and other threads here, I'm wondering if it's actually worth applying or whether I should look elsewhere. Any advice would be appreciated.

(sorry if I should have been staring a new topic with this, but I couldn't see the New Topic button on the main forum page)

But if your looking for the opinion of those who do/have done the job your in the right place.

I can't believe that something tosco rolled out is an absolute disaster. Thank god I was made redundant last April. A lucky escape.

Just had a look at week 14 on frog and it still looks carnage. You have colleagues who work 4 hours spending an hour on 4 different depts. That isn't enough time to get tasks done as by the time you start you're moved elsewhere.

See in smaller stores this would probably work but there is no way its sustainable in Extras that have over 400 bodies.  Larger stores should have been exempt.

I agree with a previous poster. Given how terribly this has been rolled out heads should roll. The rotas are now an eyesore. I've never seen anything as chaotic. The cherry on the cake is the fact colleague help have had to ask people to not send in help requests, the reason for this is because they don't actually know how to deal with it themselves.

I can't believe its not been halted yet.

I think its showed the flaws in several systems. For a start the heatmaps/ideal base are completely wrong. Why is the heatmap for example saying that in a busy Extra on a Saturday afternoon there should only be 1 person on Produce so the other two colleagues are being sent to Health and Beauty etc? we've said for years the heatmaps were out off sync and the scheduler has exposed it.

Quote from: Sunflowers on 28-04-23, 09:08AMJust had a look at week 14 on frog and it still looks carnage. You have colleagues who work 4 hours spending an hour on 4 different depts. That isn't enough time to get tasks done as by the time you start you're moved elsewhere.

See in smaller stores this would probably work but there is no way its sustainable in Extras that have over 400 bodies.  Larger stores should have been exempt.

Week 14 hasn't been officially updated and ran yet.
It should have done for managers this morning, however as of yet it has officially been completed.

What you are seeing along with week 15 etc is the pre run by the computer before managers have had a chance to do any pre work like temporary shifts changes etc.

It should have updated for this morning for management and then be available from Tuesday for colleagues.
But for some reason it hasn't yet!
Read into that what you will, but with it being a bank holiday weekend, and some project changes meant to be updated for week 14 it's probably been delayed for a few hours/days!
All I know is that if it hasn't come down by 15.00 today it won't get looked at again till Wednesday next week.
So officially until Tuesday just ignore it, and see what it comes back with then!
Now don't get me wrong it will still be a mess, but should take into account the pre work management would have done.

Pre work, and before managers have looked at it.  What a load of nonsense.
If only there was some sort of system where managers just had to cover anyone who is sick or on holiday from their department... imagine that.

What like the good old days.

Quote from: Eunnii on 26-04-23, 08:34PMThe skills payment issue will need to be addressed because Tesco has found itself in the position of now paying it out twice.

For example, we have a colleague on Dairy who is CSD trained. A CSD colleague is being taken off to be placed on checkouts and the Dairy colleague is being placed on CSD. The CSD colleague is being put back by the manager but because the Dairy colleague got scheduled there and despite being put back they will still receive the skills payment as that is where the scheduler said they should be.

I think what is going to happen now is skilled departments being removed from those who don't have it as a primary.

This was a big discussion in our store yesterday. Similar situation, a regular on checkouts who is CSD trained is being scheduled on there while the CSD colleague they are replacing is being moved to scan as you shop. Both colleagues will get the skills payment because scheduler says so..

So Tesco is now paying out more skilled payments than they did previously. Lets see how quick they roll back on this one. 

Our two neighbouring stores are moving everyone back each Monday so aren't sticking to the scheduler at all.

Our store manager wants it to fail so is reluctant to move everyone so that HQ can see routines will now be f***ed but he is allowing managers to move certain people around.


Re skills payments for those being moved from non skilled depts to skilled depts while the skilled colleague who should be there is moved elsewhere. They are aware its going to result in paying out double skills payments

I've heard from the People Skills partner that skilled depts might be removed from those who don't have it as a primary. So if Sally from Grocery is ever needed on CSD for example the department manager would just have to manually add the skills payment for that shift.

The easiest fix would have been to just stop skilled colleagues from being moved, even if their hours are in the wrong place.

Was this system ever used in J@ck's out of interest?

Never stepped foot inside of one as the nearest one was miles away & don't know of anyone who ever worked there but it feels like they've tried it there (where I imagine it might've worked seeing as it tried to be Aldi/Lidl) and, subsequently, someone at HQ has decided it'll work for other stores... without realising that may not actually be the case for all.

Without being big headed or giving too much away, have tried to be as multi-skilled as possible to have a bit of variety on shift but I fully appreciate that isn't possible for everyone.

Am certainly no Einstein but I also don't need an app to tell me where it might need me when people across the store have a far better idea of right place, right time...

I do think it will be paused. The feedback is so negative with stores not even complying that its hard to see how its sustainable.

The amount of management time being wasted unpicking the schedule each week must be costing Tesco thousands