verylittlehelps

Quote from: BrightEyes on 25-04-23, 01:31PMMy advice is if you don't want to be moved make sure your manager has you where you need to be and if that means changing hours just do it.

What about the people who are effected by someone not wanting to move their hours? in my store one colleague is in the completely wrong hours, won't move at all and as a result its had a domino effect on others with the scheduler.

I think everyone should be made to go to the right place or be forced to move departments where their hours do work.  Its not fair how those who are in the right place, right hours are being f***ed over by those who aren't.

I completely agree that if someone's hours, especially those on 30 plus hours which will almost certainly be in red, are having a knock on effect on someone else being moved off their department who are in green hours then yes the one in red should be moved first.   

That is for the department managers to sort out and the store manager should be insisting on it.

I wouldn't stress about that one. Store Managers will be insisting on staff being in the right place, right hours as performance is going to be judged off that. If a store has 80% of its work force being moved every week that tells Head Office the store is chaotic and not running as it should be.     We've already started moving hours, they hope by week 14's scheduler run things will have calmed down.

Hadn't thought of it that way. That's a really good point.

Quote from: Mikoo on 25-04-23, 01:54PMI wouldn't stress about that one. Store Managers will be insisting on staff being in the right place, right hours as performance is going to be judged off that. If a store has 80% of its work force being moved every week that tells Head Office the store is chaotic and not running as it should be.     We've already started moving hours, they hope by week 14's scheduler run things will have calmed down.

This. Soon as the data from the changes starts being fed back and stores are judged on it everyone will be forced to move into the time slots they should be in.

Changes that may happen in October is night managers and night shift leaders will go on a 4 night rota. Apparently Edinburgh cluster are trialling this. Anyone know what the issues are or is it all going swimmingly 😁😁😁

When we applied for our jobs years ago it was to do that job all the company are going to do is p**s people off and they will leave .

Beanny. Feedback so far is you need more step ups to fill gaps in the rotas.
No pressure on the night teams on the east coast. But you better make it work. The rest of us are waiting for 4 nights.
If you fail and it doesn't get rolled out week 26, please leave the company.

Quote from: Eunnii on 25-04-23, 01:14PMHow are things going in other stores anyway? adjusting to the upcoming changes ok?

Our store does not have the automatic scheduler in place yet, we're a big store so don't know why. In our store they don't look at which department people are trained on, they just move people where they're needed, only exempt being Tills and Customer Service Desk.

I do have a question though. Does the scheduler look at contracted hours or the availability? If it's availability what's the process of changing it, do they question it, or can I go so low it's just contracted hours?

At the moment it's moving people during core hours. Available hours may happen in time. They have to fix this first though.
We raised concerns as a store before launch and the main points have not been addressed. We are a store that can't take deliveries until 0700 so early change run colleagues have been put to fresh before store opens and before fresh arrives. Then as fresh colleagues come in they have been put to checkouts. Same sort of thing for grocery at night. Total mix up for people during the day. PFS colleagues not moved but the system has dual manned the pfs and we are single manned all day other than slight overlap for routines, but system dual mans and then does not fill gaps in rota. Off till not been moved at all.
It's not about being over or under manned for us. It's about one fit for all and that can't happen. We don't all have fresh wagons turning up at 0500 and we don't all have grocery turn up at 1430. Grocery turns up between 1200-1800. Fresh is nearly always bang on 0700, as the store opens. We don't know how busy PI will be three weeks from now.
They will never say this is not working. They will however say we have come up with a whole new even better system and launch that.
Anyone could see the flaws in this, we were able to point out a list of them that we have had to correct. There are people on a great deal more money than anyone in store that are behind all of this. It has launched as mangers are being made redundant. It has created a massive workload for those left behind. I have done my best to try and help sort things but it's going to be a weekly fix. It's the managers in store that now have to move people back in the system, the brief to answer questions says 'we are aware that there is a problem with issue, fix is to move people back' but there is a long list of issues raised and one fix, the fix is to move people back.
To be able to get a clear picture of where to put overtime and how much needs to be requested the fixes need to be done.
In theory this is a good system. It just does not work in stores and I resent paying the wages of people who have landed us in this mess. They earn so much more than us but we are left cleaning up the mess.

Quote from: Beanny on 25-04-23, 06:32PMChanges that may happen in October is night managers and night shift leaders will go on a 4 night rota. Apparently Edinburgh cluster are trialling this. Anyone know what the issues are or is it all going swimmingly 😁😁😁

Interesting, our new night leadership team start next week and are all doing 4 nights straight off the bat...and we're not in Edinburgh or East Coast

Quote from: Redshoes on 26-04-23, 12:27AMAt the moment it's moving people during core hours. Available hours may happen in time. They have to fix this first though.
We raised concerns as a store before launch and the main points have not been addressed. We are a store that can't take deliveries until 0700 so early change run colleagues have been put to fresh before store opens and before fresh arrives. Then as fresh colleagues come in they have been put to checkouts. Same sort of thing for grocery at night. Total mix up for people during the day. PFS colleagues not moved but the system has dual manned the pfs and we are single manned all day other than slight overlap for routines, but system dual mans and then does not fill gaps in rota. Off till not been moved at all.
It's not about being over or under manned for us. It's about one fit for all and that can't happen. We don't all have fresh wagons turning up at 0500 and we don't all have grocery turn up at 1430. Grocery turns up between 1200-1800. Fresh is nearly always bang on 0700, as the store opens. We don't know how busy PI will be three weeks from now.
They will never say this is not working. They will however say we have come up with a whole new even better system and launch that.
Anyone could see the flaws in this, we were able to point out a list of them that we have had to correct. There are people on a great deal more money than anyone in store that are behind all of this. It has launched as mangers are being made redundant. It has created a massive workload for those left behind. I have done my best to try and help sort things but it's going to be a weekly fix. It's the managers in store that now have to move people back in the system, the brief to answer questions says 'we are aware that there is a problem with issue, fix is to move people back' but there is a long list of issues raised and one fix, the fix is to move people back.
To be able to get a clear picture of where to put overtime and how much needs to be requested the fixes need to be done.
In theory this is a good system. It just does not work in stores and I resent paying the wages of people who have landed us in this mess. They earn so much more than us but we are left cleaning up the mess.

Great post. In smaller stores I think this would have worked ok.. but in larger stores like Extras with over 400 staff it was clear from the off it just wouldn't. That is a failure on those in head office but then none of them have worked a day on the shop floor itself so don't really know how things run.

They should pause it until the issues are fixed but like you say, admitting an error is too shallow for them.

speaking to our new shift leaders who start next week,a couple of the managers who have kept their jobs have already approached them and told them to "leave their staff alone,and ignore that new scheduler b0ll0cks"

The majority of larger stores have been moving staff back but like I keep saying. The end result of this will be store managers getting a reprimand for not being ready, if heatmaps had been followed then less than 20% should be moved, if you are over 80% which the majority of larger stores are it means your store has not been following ideal base and that is what data will be getting fed back.

Expect to be moved into the right hours for your role or put on a department where your hours are compatible. That is unavoidable now.   They will not stop this roll out no matter how much we want them to. 

A few people keep posting that it's all to do with stores not following the heat map and it's now highlighted these stores.
Unfortunately that is not the case for every store on my group that I've spoken to about this new system, or what others are posting on here!
Even the group coaches are struggling to understand what's gone wrong.

The feedback now is they are aware of the issues and not to colleague help them.
Stores are to manually put everybody back each week.
Like Redshoes has said this has launched just as a large % of managers are leaving, those that are left are not only having to do/learn the new roles but also coach and support the new shift leaders while carrying on doing the normal routines while now having to spend a large amount of time unpicking this system each week!

In theory it sounds like a great idea/system the reality it's a mess that needs taking back to the trial stage and serious questions asked about how it got rolled out!

Is it a case of the trial stores just ignoring it all and passing back its working great or the project owners ignoring all the feedback/issues from the trial stores and rolling it out to meet a target/ to justify their jobs hoping no-one would push back in large enough numbers once fully rolled out!

The problem now is as they fix each issue slowly over the coming months, no store will follow it and when it's finally fixed and running correctly stores will be completely disillusioned with it and just continue to do their own thing.
Knowing Tesco they will relaunch it in the run up to Xmas alongside something else and it will just be permanently ignored by the majority of stores.

In theory its great system, total flexibility for all, working everywhere in store , everyone smiling and agreeing with everyone , utter utopian nonsense, try getting Doris from checkout 22 to do a 8pm finish or fill frozen on a Tuesday morning, with her dodgy hip, and whinging attitude - its not going to happen, grievance a go go, hope occupational health have had their 3 shredded wheat!

Quote from: Mikoo on 26-04-23, 08:04AMThe majority of larger stores have been moving staff back but like I keep saying. The end result of this will be store managers getting a reprimand for not being ready, if heatmaps had been followed then less than 20% should be moved, if you are over 80% which the majority of larger stores are it means your store has not been following ideal base and that is what data will be getting fed back.

Expect to be moved into the right hours for your role or put on a department where your hours are compatible. That is unavoidable now.  They will not stop this roll out no matter how much we want them to. 

Mikoo you have posted this or something similar a few times, the reality is the system isn't working!

You either have no idea what's happening or are invested at HO in the project and are just ignoring the problems raised and are part of the problem!

If the system is working and stores are going to be managed on not following it then how is the system moving the night colleagues to checkouts between 00.00-06.00 every night when the stores are shut for an example!
Are you saying stores should just blindly follow it?
And yes the store opening hours and workload profiles are correct!
Or how about the following as a another example:
Checkout colleague being moved from checkouts when already short, being moved to produce and then the produce colleague being moved to C&C then the C£C colleague being put on checkouts,all of them for the exact same hours!
Or how about this as another, the Pharmacy colleagues being taken out of the pharmacy and put in another area of the shop, leaving the pharmacy with no-one in there even though the heatmap/workload profile says they are needed.

The above are just a tiny example of what's happening across all stores, and like I've said and Redshoes stores are now being told to manually change it back!

I strongly believe the new system has been a long time coming, but it has been implemented in the worst way possible and shows the absolute lack of understanding from head office.

1) Management redundancies, like i would love to know who thought whos idea it was do do this at the same time of rolling out of schedule to skill.
2) Agreements made appear to just be empty words, mainly that the majority of your hours will be on your primary skill. Yet Brenda from health and beauty does 7 different departments on her 7 hour shifts.
3) No prework, not enough effort put into coaching people and dealing with 'Never x department'. You're going to find a lot of people who just happen to never look on the app. Also managers have dropped the ball that didn't remove skills from people who don't have the skills i.e cash office colleagues that haven't worked self service since 2015 or a CSD colleague that moved after been signed off BWS due to health reasons.
4) 'Skilled' colleagues being moved to a none skilled department, so basically means tesco are having to pay 2 skills payments. I've seen team support being moved to dot com and a dot com colleague being drafted in. 

I feel tesco has badly dropped the ball on this one, i really doesn't feel this has been tested properly before a mass roll out but sure wouldn't be like tesco to do that *looks at tesco till*   

If you haven't worked on a department for ovet 9 years and that was only a 4 hour shift and before that it was 2 years before that should it still be on your skilled department? Surely a lot has changed in those 9 years without a refresh first.

I can't say too much to avoid being personally identifiable but there's one week I've been scheduled to a department that has never had/required anyone in the early hours of the morning (between midnight and 5am) - and it's not Bakery, Counters (RIP) nor Checkouts  .

Quote from: sammy on 26-04-23, 10:39AMIf you haven't worked on a department for ovet 9 years and that was only a 4 hour shift and before that it was 2 years before that should it still be on your skilled department? Surely a lot has changed in those 9 years without a refresh first.

You'd think, which is what i'm getting at there should have been a deep cleanse of people's skills before the roll out of S2S.

We all know that when it goes to trial it's rare that it's not launched. Errors were pointed out, group coaches informed. Nobody listens. There is nothing wrong with this in theory. I'm all in favour of those with little or no work load supporting those who have a huge workload but we are not carbon copy stores. We can't all possibly get our deliveries at the same time. Our customer flow changes with the weather.
We have gone through the skill list. It's all very well saying it should have been done in advance but we are training up new shift leads, handing over Depts to new managers. We are at the end of completing online training for the store. We already had people with the right skills for the areas they were working in, why add more skills to everyone and add an extra task of removing. Anyone would think we have nothing else to do.
I'm all for change, I get behind it and support it. I give it a go before saying it has issues. I was trained to think comply and then complain. This will be pulled, it has to be. The stores up and down the company are complaining. We have been told to stop raising tickets on issues. We have even been told to ignore and move things back.
I do very strongly resent paying those in head office for doing this. We do pay them. Every store gives funds to head office to allow it to function and pay the wages. I finish up with the company on sat after over 30 years. I have never seen anything like this before. The briefs we are getting admit that the system is not working, it should therefore be pulled but more than this. The people who thought this was ready to go into stores should be held accountable. I get into trouble if I mess up and put too few or too many hours into Depts, I'm held accountable if something I have missed causes the store to fail an audit. This has affected all large stores, heads should roll.

Red shoes, I appreciate all your comments over the years on this forum. You'll be a big loss to Tesco 👍🏻

Unfortunately the company has never learnt from their mistakes...the old brown papers initiatives ( pre coming down on the comms ) rarely worked, and everyone went back to how it was done before.
The system was never broken and didn't need fixing, this is all from cutting staff to the bone, for the sake of profits. Taking the responsibility for each store from those who worked in it, to people who had never stepped foot in it!
Everyone had a role which they were trained properly to do, but then HO decided it was they who should run every aspect and have failed miserably! They have forgone productivity for profits...yes we don't need the full workforce we used to have due to competition from the Germans and changes to shopping habits with later opening hours and Sunday trading. But they have cut from the bottom, making it too top heavy. The tiers of senior managers, area managers, area directors are a waste...a customer wants people to assist them on their shopping visits, they don't care if they have to queue up if they're getting the service of assistance when they need it and at competitive prices which is exactly what the discounters offer!

@Redshoes
We haven't always agreed...but I wish you the very best of luck in future   

One of the biggest issues stores have faced over the years were the group productivity managers!
Whenever something like this or other changes to departments happened and it wasn't right or workable with the allowed hours we had to feed it back to them who was then meant to feed everything back to the project owners/Ho.
The reality was they rarely if ever fed anything back and instead told stores if it wasn't right or working then it was the store that was at fault!
Didn't matter if every store on the group was saying the same thing, they basically became judge jury and executioner!
If you ever fed it back directly you were told to go through the group productively managers and were dismissed!
Now with them being made redundant last October/November stores are able to directly fed back issues and it's highlighted a lot of things that are wrong, unfortunately it's too late for a lot of the changes that have happened over the years to be reinvested back into stores!