verylittlehelps

Schedular can't even work out that we need to man checkouts when we're open and not when we're closed at the moment. I think we're lightyears away from it knowing you need to fill a certain aisle or do produce final reductions.

Could it be that all the cuts and basically lies about how long jobs take is coming home to roost.  They've just about upset everyone that's left so who's actually going to bust a gut any more.

I can't see it working at all,  the primary department that was meant to be a thing hasn't even work. It's sending some dairy to checkout and sending some of checkout back to dairy who have never worked on there at the same time.  Surely your better off with the people knowing what they're doing.  It's a total mess has left no one on fresh after 6pm in a large extra.

Sounds like the same clan operating this malarkey that suggest the wild substitutes for home shopping. Are they human at all, or has AI completely taken over the World of Tesco already? <cue Twilight Zone theme tune> 

Quote from: londoner83 on 18-04-23, 07:52AMPlus the scheduler takes no account of the people it's moving.

Colleague A a small petite older female may well have completed grocery training but putting her on a grocery shift to fill 20 dollies whilst putting the usual Colleague B (beefcake grocery youth) onto GM is surely going to result in either the task not being done or taking much longer, not to mention Colleague A potentially getting a strain or injury.

Whilst everyone's contracts were changed at the drop of a hat with the payrise how many older cashiers (50's, 60's) thought they would suddenly be expected to spend the majority of their shifts filling BWS, Frozen or produce?

Also with store WiFi notoriously poor the schedule puts the onus on you to check out your work pattern at home for which you are unpaid. Could long term we have another PFS clocking in scandal on our hands?

also why should we use our personal phones for work unless they issue us all with a mobile for nothing we should all boycott using our mobiles for work ,cheeky sods expect you to do your training on your own phones would not mind if we paid less tax for using them.I contacted tax office apparently you can get some tax off for using them at work but it's a lot of hassle filling forms out.

best thing to do is just go in and do what you normally do until someone tells you to move elsewhere. thats what i will do. not checking my phone to see where they want me

In a way, it would be better if we all just followed the scheduler. Most stores would fall apart with a day or so, and those in the ivory towers would have t do something about it.

That's what I've always said about any system or scheme from head office - if stores just fudge around or bypass it then the people responsible never learn or get a slapping.

Quote from: Hammer10 on 18-04-23, 06:19PM

Quote from: londoner83 on 18-04-23, 07:52AMPlus the scheduler takes no account of the people it's moving.

Colleague A a small petite older female may well have completed grocery training but putting her on a grocery shift to fill 20 dollies whilst putting the usual Colleague B (beefcake grocery youth) onto GM is surely going to result in either the task not being done or taking much longer, not to mention Colleague A potentially getting a strain or injury.

Whilst everyone's contracts were changed at the drop of a hat with the payrise how many older cashiers (50's, 60's) thought they would suddenly be expected to spend the majority of their shifts filling BWS, Frozen or produce?

Also with store WiFi notoriously poor the schedule puts the onus on you to check out your work pattern at home for which you are unpaid. Could long term we have another PFS clocking in scandal on our hands?

also why should we use our personal phones for work unless they issue us all with a mobile for nothing we should all boycott using our mobiles for work ,cheeky sods expect you to do your training on your own phones would not mind if we paid less tax for using them.I contacted tax office apparently you can get some tax off for using them at work but it's a lot of hassle filling forms out.

I understand where this might look like it is wrong but there are other ways to look at this 1. Why are you treating people differently and we are all paid the same so we should all work as equals 2. What are you are describing is ageist gender and size should not make a difference otherwise there should be different pay grades for the ones who could do more. Not a great path to go down.

You also have to be realistic some people physically can't say tip a grocery delivery can they.

I totally agree, not everybody can tip a wagon.
It's only those who are trained to do so.

Quote from: Simonlyckntract on 19-04-23, 01:09PM

Quote from: Hammer10 on 18-04-23, 06:19PM

Quote from: londoner83 on 18-04-23, 07:52AMPlus the scheduler takes no account of the people it's moving.

Colleague A a small petite older female may well have completed grocery training but putting her on a grocery shift to fill 20 dollies whilst putting the usual Colleague B (beefcake grocery youth) onto GM is surely going to result in either the task not being done or taking much longer, not to mention Colleague A potentially getting a strain or injury.

Whilst everyone's contracts were changed at the drop of a hat with the payrise how many older cashiers (50's, 60's) thought they would suddenly be expected to spend the majority of their shifts filling BWS, Frozen or produce?

Also with store WiFi notoriously poor the schedule puts the onus on you to check out your work pattern at home for which you are unpaid. Could long term we have another PFS clocking in scandal on our hands?

also why should we use our personal phones for work unless they issue us all with a mobile for nothing we should all boycott using our mobiles for work ,cheeky sods expect you to do your training on your own phones would not mind if we paid less tax for using them.I contacted tax office apparently you can get some tax off for using them at work but it's a lot of hassle filling forms out.

I understand where this might look like it is wrong but there are other ways to look at this 1. Why are you treating people differently and we are all paid the same so we should all work as equals 2. What are you are describing is ageist gender and size should not make a difference otherwise there should be different pay grades for the ones who could do more. Not a great path to go down.

We have a tiny woman on our TW team, in her 60's. Everybody hates it when she is on holiday. Nobody can work an aisle like she can.

so it seems from speaking to other stores local to ours,they to are telling people to ignore it,until it's fixed,no surprise there then

I agree some 60 year olds put out a cage at 3-4 the speed of some 18 year olds - its nothing to do with their age. The point I was making was that a computer programme isn't going to know every individual's strengths and weaknesses.

Whilst 70 year old Gladys may give amazing service on a till generating loads of great feedback on customer viewpoint, giving her 4 cages of frozen to fill could make her back pain worse and bring on her anxiety  if she doesn't complete it in time. Likewise Tom who normally fills the 4 cages of  frozen in record time could find sitting down on a till for his shift could make his muscle complaint start up again.

Surely stores should be scheduling their staff rather than a computer

Agree with above comment.

Much as Tesco would love us all to be exactly the same, we are not. We are all individuals with different strengths and weaknesses and these strengths should be encouraged. I, for one, know I am much better working grocery than sitting on a checkout which is my nightmare, but I know of others who are the exact opposite.

Some checkout colleagues are physically unable to cope with work on the shop floor and are stressing so much they are considering leaving. When they began work, they were checkouts but now the goalposts have moved considerably and they are very worried.

Perhaps this is Tesco's great plan to get rid of colleagues that can't cope with these changes and replace them with fitter, more pliable models.

So much for inclusion and support.

Sounds like it's the final self destruct button being pressed.So much won't get done they will be crying in their ivory towers wondering what went wrong.Bunch of kids using a McDonald's model clueless board of directors buying their BS,ignoring stores and expecting every job to be done in an hour.Get the pop corn it's going to be the biggest s*** shower these clowns have inflicted on us.Add the yellow bubble c**p they've just had a slap for they will be looking at who they can get rid of next to pay for it.

There is an irony to Lidl complaining about yellow bubbles being a copy when ze germans do nothing but immatate products.

Quote from: madness on 20-04-23, 04:49PMThere is an irony to Lidl complaining about yellow bubbles being a copy when ze germans do nothing but immatate products.

This is very true 👍

I spoke with the change manager who is heading up the auto scheduler changeover in our area. To be honest, she looked like she had been through the wringer in the last few days, the poor woman.

As with other stores, we have major issues with the workload that have gone previously unchallenged. Now the system has arrived, it puts these discrepancies into the spotlight. In my store, the store manager is telling us mostly ignore it and that they'll continue to make decisions on a day to day basis, thus defeating the point of the whole thing.

That said, I thought it was worthwhile telling you all what the change manager told me about the process.

Friday - auto scheduler is made visible to managers. Managers u pick what is obviously wrong (no one on the desk, no one doing PI etc).
Over the weekend - managers then go through the rest of the schedules to try and make things fit as best they can.
Monday - resource meeting with the updated schedule as a base. Store managers will agree resource for overtime to fill gaps.
Tuesday/Wednesday - managers publish shifts to EHM.

I'm in a privileged position when I can check the workload for every department in my store and I can see that the sentiment of the system is good. But in practice, the system makes way too many strange decisions based on when it thinks a task should start and who is available. For example, our wage clerk begins their shift at 8:15. The workload is set to begin at 8, so it'll move a random colleague with that skill to wages and the wage clerk has to move to bakery when they start 15 minutes later.

I'm also told that the issues that plagued this week's schedule will be fixed by the time week 12 is rolled out but please don't hold your breath.

Tesco has become an dump. No staff to much delivery and daily resignations. Soon hopefully my store will be removing nights. Deliveries are coming for to earlier which never happened before.One person on here even stated before they removed nights from their store the delivery times changed.

Quote from: Johnzo88 on 16-04-23, 09:59AMDoes anybody on night shift actually use the Mytesco app? On my night shift, overtime is given out on Sat night by manager .who goes round and asks staff if they want it.  That's weekly, not the 3 weeks notice that its supposed to be.  Also manager at start of shift tells staff where to work, and moves people around throughout the shift where needed.  Certainly don't go with what the Mytesco app says for staff.  And doubt they will in future.

We only use it for overtime booking. Apart from that we work on our regular sections or sections that are short staffed.

If I was self employed I might use it,that's the general feeling.

Having read some of the previous posts it seems that a lot of stores and colleagues are of the same mind.

When they brought in the app for people to use their own 'phones for customer queries regarding stock, I was TOLD that I wasn't offering good customer service by not having mine to hand on the shop floor...when I asked if there was a grant to update my phone to incorporate the app and insurance cover for any work related damage...the eyes rolled and off they walked muttering 

Same with schedular...as lackofinterest says if you haven't the ' phone or app you can't check

Ditto...xtrouble. It'll all be shelved within next year or two as, managers will chuck it in the bin and go back to managing their people! Like every other initiative with Tesco, it's over complicated, thought through by people who have no experience of working in a store and whereas on paper in a cosy office it computes, they don't allow for the everyday store hiccups that sends it all botty over boobs!

The older generation colleagues have experience and some can work a cage quicker than newer staff mainly because of training...they spot the stock, fold the cardboard as they go and slot into a bigger cardboard empty box, which goes to the warehouse as it it, not filling up the cardboard cage.

You can have any age who aren't able to work as quick, but their managers know their strengths and weaknesses already!

We had couple of female colleagues 70+ who used to put me to shame whilst they'd run rings around me!

Like the old brown paper updates, everyone in the training room being told this is how we're doing it now...couple months later everything back to how it was!

I agree with Lucgeo. Their push for everyone to go digital does not roll in the real world. I have a colleague who couldn't sign onto their account ( even though they had a week previously ). So, time to set up a new password. You used to go on comms/forms/password reset. A few hours later it would be on 'Users' as a password to reset and away you go. But now no. The colleague hasn't got a mobile phone. They want to send it to them on the phone that doesn't exist. So now they're in limbo, unable to do their legal training, just because the company expects everyone to be up to date and carry a personal'mobile device'.
Everything to do with people's access to work related access should be done in store and with your manager's help and advice if needed. Unfortunately it is not that way and only gets progressively worse as we move forward in this 'digital revolution'.

He could ask if he could borrow his manager's personal phone to do the password reset.