Does anyone else's store have a problem retaining shift leaders? My store is like a revolving door with them with none of the originals left. Also how hard is the interview as we currently have some questionable s/l's and it baffles us as to how they ever passed the interview.
Quote from: Sjm23 on 02-04-23, 11:55PMDoes anyone else's store have a problem retaining shift leaders? My store is like a revolving door with them with none of the originals left. Also how hard is the interview as we currently have some questionable s/l's and it baffles us as to how they ever passed the interview.
You generally find that everyone sees a job and thinks it's easy and when they step into that role and realise it isn't as easy as they thought they will run for the hills.
I'm currently a night manager and have a huge concern for who will be my shift leaders because I haven't been included in the interviews for the roles but will be expected to deliver a shop with the SL's largely running my shop floor so I can concentrate more on my actual role. Depending on how fussy your store manager is it could be a simple or very demanding role, I know mine is the latter but as my night team all finish at 6am the person that's been given the SL role has no idea what a walk round by my store manager is like but he will find out very fast it's not as easy as it looks I suspect and that it's a very demanding role.
I think there's too many problems with the shift lead role in large. I was one and have left the company. Only till recently the pay wasn't worth the responsibility, IE I would be paid same as a Team Support yet i would be looking after the store. They would be looking after 4 checkouts. If they got stuck, guess who they're calling, me.
The role pack is too big, and being accountable for a whole large store is too much. I would mainly look after replen, along with holding duty.
Also the fact I'd be on my own for such significant periods of time, usually 6+ hours a day with no other manager in the building. It can become quite a lonely role too.
It's a hard role and your always the first in the firing line if something doesn't happen.
Despite this, your expected to always hold duty if your in. Yet if you ask a manager to do something most of the time they will say no as they're a higher WL than you.
Overall I am greatful for doing the role. As I have learnt a lot, but it was never a job I saw myself doing for more than 2 years. It's the toughest job I've had and I'm glad to have moved on.
thanks
in my store we had 2 vacancies for shift leaders,one vacancy was filled,the other vacancy has been lying available for approx 6 months,the vacancy has been advertised a few times both internally and externally,still no interest has been shown in the vacancy,the job vacancy has now been filled by an outside contractor.
does anyone know what the shift leader rate of pay is per hour?
Put it this way if I was offered the chance to step down to full time CA, I'd do it without a second thought
13.28 poor pay for too much responsibility.
That's just under 25k a year for full time before you factor in any OT, BH or Sundays.
In my store, we have lost all our original shift leaders. Parts of the jobs they originally applied for kept changing and they got more and more added to.
None of the originals would even contemplate taking on the job again and are all very happy working away from Tesco. Most of the S/Ls we have now would love to step down but have got used to the money earned each month from working full time hours.
Quote from: Davethebave on 04-04-23, 07:04AMThat's just under 25k a year for full time before you factor in any OT, BH or Sundays.
With the above, it'll typically be above £26k (above £27k with location pay).
When full time minimum wage is now £20-£21k a year and CAs can earn £22-23k a year it doesn't go as far as it did 8 years ago, but is more reasonable than before (maybe about the same when additional responsibilities are factored in).
£27k a year today is reasonable I'd say, not great, but enough if you live within your means. Maybe more so up north.
£27k a year where I live outside of London but more expensive than London where glorified cardboard box studio flats rent out at £4,000 a month and the council tax is more expensive and location pay not as much, you'll be using food banks.
It's not all about the pay though, it has to be about the job. I don't get when people stay in a job they hate. My time as a manager has been hard. I don't mind hard. I can honestly say the time has always gone by so fast, the job has been interesting and the people I work with great.
Someone once said to me that you can do a bad job with great people and enjoy it but you can't do a great job with bad people. I agree with that.
We spend a great deal of our waking hours at work. If it's a bad job that's a terrible way to live. It does not have to give you pleasure but the balance has to be on the right side. We need to live, a job is just a job. We need to earn enough to survive and work has to not be awful. What is awful to one person is not to another.
It's not all about pay, but a ruddy good majority of it is, if you're not paid enough to live then you're not paid enough to work, and while £26k a year for a Shift Leader is absolutely acceptable in many parts of the country, it is simply not sustainable in others.
I'd say 60% of job satisfaction is how much it pays, 20% is the work culture including progression and 20% are the people you work with.
Quote from: Redshoes on 05-04-23, 04:02AMIt's not all about the pay though, it has to be about the job. I don't get when people stay in a job they hate. My time as a manager has been hard. I don't mind hard. I can honestly say the time has always gone by so fast, the job has been interesting and the people I work with great.
Someone once said to me that you can do a bad job with great people and enjoy it but you can't do a great job with bad people. I agree with that.
We spend a great deal of our waking hours at work. If it's a bad job that's a terrible way to live. It does not have to give you pleasure but the balance has to be on the right side. We need to live, a job is just a job. We need to earn enough to survive and work has to not be awful. What is awful to one person is not to another.
In the area I live in there are many low paying jobs but it is a very expensive part of the country to try and own a home or even rent, if that was possible.
S/Ls have now built their lives around the higher, stable wage that they get and can't just step down to the insecurities of being a C/A on 16 hours a week relying on overtime.
It's all very well saying you can't understand people staying in a job they hate but circumstances sometimes dictates it. We are a great little team in my store but S/Ls do have a very, very demanding role.
I understand how it can be hard to leave a job when you have regular money coming in. I have done over 30 years with the company so no expert at moving on. I have had odd weeks over the years where I have hated the job but it's a phase and does not last. I just think misery, week in and week out is just not worth any money. If you can't leave the job you need to change your mindset. I am not saying you need to start singing praises instead, I'm only saying you just need to let go of some things. It's just not healthy, life is difficult and it does not need to be made harder. I have seen many changes I did not agree with, I have had my own workload increased to such a high level and then had additional tasks added on. There are ways of dealing with that. When my store manager arrives in work he does the rounds. I tell him where we are store wise for the day, I tell him my plans for the day. He then sometimes says "I will let you get on and leave you alone today" but sometimes he will say "fine, but I want you to do this first". Other times he will just change my whole day. The way I look at it is that it's his store and his choice. If he knows that I need to get out overtime but he wants me to do a mock audit I will do the mock audit. Sometimes it's just filling he wants but I don't mind that either. It used to be the first thing you were told when starting options, you need to plan your day but you need to roll with the changes. Rolling with the changes is the key thing. Not being able to do this causes stress and misery.
Quote from: Hammer10 on 03-04-23, 06:47PM13.28 poor pay for too much responsibility.
Most of the time it's just running the shop floor. It's not an hourly or even daily things that larger issues arise. When you have bigger issues there is strong support. I was only manager in the building for my whole s*** yesterday and I had an EPW, a phone call from the remote monitoring people about an issue at the pfs, a bakery issue and an SD visit all at the same time. I had a great shift. I enjoyed yesterday.
There is a lot of responsibility, it how you feel about these responsibilities though. If you feel that dealing with an issue at the pfs is interrupting your day and pushing you out your comfort zone it's not going to be worth it. If you feel that there is job satisfaction in being able to deal with issues as they arise that is different. To me a manager role has been interesting and I have not always known the answer but I like gaining that experience. Shift leaders are moving into this the old manager role, but with less accountabilities. They do however hold the duty phone. I am seeing shift leaders in training now. I do question that they know enough but I remember that it was once me. As you learn the responsibility seems so much less.
Jeez there's some soft arse lickers on this site, when they think or justify 27k as a management wage. Soft in the head. You're being taken for fools.
For entry level managers/Shift Leaders in Retail, it's par the course for the industry. Not saying it's a great salary, but it is what it is. It's reasonable for the stage of development most would be at for that much. The competition most likely won't be paying much more than that, if at all.
Experienced Retail Team Managers should be on no more than £40k a year in my honest opinion and £50k a year for Express Store Managers (£55k for London and Fuelsite)
I work in an express. It's tough. All the SL would happily step down. We have to do everything. Batch 1 and 2 labels. Potential reductions/second reductions/finals etc. Cash admin. Wages. Fill deliveries. Cleaning. Merch plans. PVing etc.
It's hard to keep good SL in express as then soon move on.
Quote from: Redshoes on 06-04-23, 09:17AMQuote from: Hammer10 on 03-04-23, 06:47PM13.28 poor pay for too much responsibility.
Most of the time it's just running the shop floor. It's not an hourly or even daily things that larger issues arise. When you have bigger issues there is strong support. I was only manager in the building for my whole s*** yesterday and I had an EPW, a phone call from the remote monitoring people about an issue at the pfs, a bakery issue and an SD visit all at the same time. I had a great shift. I enjoyed yesterday.
There is a lot of responsibility, it how you feel about these responsibilities though. If you feel that dealing with an issue at the pfs is interrupting your day and pushing you out your comfort zone it's not going to be worth it. If you feel that there is job satisfaction in being able to deal with issues as they arise that is different. To me a manager role has been interesting and I have not always known the answer but I like gaining that experience. Shift leaders are moving into this the old manager role, but with less accountabilities. They do however hold the duty phone. I am seeing shift leaders in training now. I do question that they know enough but I remember that it was once me. As you learn the responsibility seems so much less.
Can tell you don't work in express, definitely not "just running the shopfloor"
Quote from: NightAndDay on 06-04-23, 03:07PMFor entry level managers/Shift Leaders in Retail, it's par the course for the industry. Not saying it's a great salary, but it is what it is. It's reasonable for the stage of development most would be at for that much. The competition most likely won't be paying much more than that, if at all.
Experienced Retail Team Managers should be on no more than £40k a year in my honest opinion and £50k a year for Express Store Managers (£55k for London and Fuel site)
As a manager of 20 years, with consistent good reviews etc, I'm on 28.6k. The pay for managers isn't great and isn't what GAs think it is. Tesco need to up the game if they want to keep any sort of management structure in the next few months
That's more than a little concerning, considering that fresh-faced TMs now start out on £26k a year minimum and are due an increase from May, it sounds more like your particular salary with respect to your reviews and tenure is an anomaly and needs to be reviewed by someone senior. It doesn't sound like it's aligned with structure.
The rest of the managers in my store are on similar salarys. All with 10+ years exp.
It doesn't matter about my salary now as I got redundancy but your right when you say it needs reviewed otherwise managers will leave not just my store but across the business
I'm in a medium sized extra and all team managers are on between £26k and £30k, some with over 20 years experience so I think Davethebave's salary is probably normal.
Quote from: trivi on 06-04-23, 05:57PMQuote from: Redshoes on 06-04-23, 09:17AMQuote from: Hammer10 on 03-04-23, 06:47PM13.28 poor pay for too much responsibility.
Most of the time it's just running the shop floor. It's not an hourly or even daily things that larger issues arise. When you have bigger issues there is strong support. I was only manager in the building for my whole s*** yesterday and I had an EPW, a phone call from the remote monitoring people about an issue at the pfs, a bakery issue and an SD visit all at the same time. I had a great shift. I enjoyed yesterday.
There is a lot of responsibility, it how you feel about these responsibilities though. If you feel that dealing with an issue at the pfs is interrupting your day and pushing you out your comfort zone it's not going to be worth it. If you feel that there is job satisfaction in being able to deal with issues as they arise that is different. To me a manager role has been interesting and I have not always known the answer but I like gaining that experience. Shift leaders are moving into this the old manager role, but with less accountabilities. They do however hold the duty phone. I am seeing shift leaders in training now. I do question that they know enough but I remember that it was once me. As you learn the responsibility seems so much less.
Can tell you don't work in express, definitely not "just running the shopfloor"
In my store we don't believe in duty manager having set duties. They are primarily the duty manager and as such they should not have tasks they can't walk away from. They can and do help but they need to do the duty things as they come up. We do however do labels on a Sunday morning but on a big Sunday there are about 20 but most Sundays there are 1-5. We get hundreds some days in the week. We have wages colleagues and cash office colleagues. These colleague multitask now though as full shifts not required. Wages does PI and then into wages. Cash office does change run and covers breaks at CSD, pfs and checkouts. We still have in store cleaners. We do have a long list of colleagues that are multi-skilled and do several ares in a week and sometimes in a day. Stock control colleagues know how to do pi. Grocery rumble fresh at the end of the day. Fresh support grocery if fresh delivery is late. Checkouts and trolleys rumble. Some PFS colleagues also do shift on CSD. CSD can and do pick up checkout and fresh overtime. Some checkout colleagues do dual roles on grocery and others pick up fresh overtime.
I've worked at a metro that is now an express for 4 years. I have been a shift leader for nearly a year now and I'm the longest serving SL in our store. People have stepped down and most SL leave Tesco as the work load and responsibility is crippling. I am over 50 and find it very challenging every single shift, we have 3 grocery deliveries a week of 20 to 30 cages and 6 deliveries of 14 to 20 cages of fresh. We have nearly 40 CAs and most are on 16 hours a week and 1 person off sick makes it incredibly hard to fill and face and keep the store open. I asked to be a step up and a week later was asked what shifts I could run so haven't had an interview. I think I do a decent job, but it is hard to keep the staff and customers happy and can see myself here until I retire.
One of our TMs is stepping down to SL as part of the changes, they've made it pretty clear to anyone & everyone as soon as they find a job elsewhere that suits their commitments outside of work they won't be hanging around.
Another store in our group can't hold onto TMs at night (as in, every six months or so a vacancy comes up there!) and another one gets through SLs like I get through bags of crisps :D
There's no structured approach to their development and training. There's no achievable timescales and milestones for them. In our store it just pretty much goes the way of chucking them onto the deep end and then checking if they come out on the other side or not.
That way you'll never retain anyone.
Plus the role itself is c**p and if your management team don't support you then you can't expect anyone to stick around.
There is a whole training package online for shift leaders. We are getting weekly reports with progress.
Does anyone know who the shift leaders report to? I hear it's the lead manager in large stores
I've been told the shift leaders answer to the store manager... I wish them luck
The shift leaders report to the lead team in our store.
To put it simply, it just isn't worth it. I did it for six months a few years ago and found myself doing the manager's job for him for a lot less pay. I felt such relief when I stepped down.
My store is currently advertising for six team leaders to replace the six managers that have been made redundant. So far there is little to no interest. The team leaders on nights are both kids who think they're better than they are, and it won't be long before they fail.
Given Tesco's propensity for flip-flopping, I give it eighteen months before we're back to having managers in charge instead of TLs.
Store specific I believe, it would make sense to report to senior management if one is present in the store. If not then SM.
Quote from: Dundonald on 03-04-23, 12:54PMdoes anyone know what the shift leader rate of pay is per hour?
Currently £13.28 an hour.
I wasn't interviewed, a collegue moved to another store and I was asked if I would like the job. I knew everything before and was left to run the shop before offered it.
Quote from: Sjm23 on 02-04-23, 11:55PMDoes anyone else's store have a problem retaining shift leaders? My store is like a revolving door with them with none of the originals left. Also how hard is the interview as we currently have some questionable s/l's and it baffles us as to how they ever passed the interview.
I got a shift leader and you know what, I square he doesn't know more than 5 words of english. How he got the job, well I suspect he good buddies with one of the managers and that all I'm saying.
Quote from: Redshoes on 10-04-23, 07:54AMThere is a whole training package online for shift leaders. We are getting weekly reports with progress.
If that training is of the same quality as all of Tesco other training materials, we are screwed.
All I see sl doing is standing around talking not doing a bean of work.
Quote from: Sjm23 on 02-04-23, 11:55PMDoes anyone else's store have a problem retaining shift leaders? My store is like a revolving door with them with none of the originals left. Also how hard is the interview as we currently have some questionable s/l's and it baffles us as to how they ever passed the interview.
Shift leader is rubbish position I dont advise unless you want to be in a manager postion one day. Shift leaders are expected to work harder everytime to the point where workload us increasing rapidly
Quote from: Hammer10 on 03-04-23, 06:47PM13.28 poor pay for too much responsibility.
Rubbish pay I work nights in an Express store and get 14.30 an hour and 16 hour every Sunday and weekends
Unless you want to be become a manager and progress within the co plant I don't advise you to become a shift leader, it is far to stressful and or worth the money. Your do her paid extra than other people jwobeer you have 4 times the work of them and only her no more than 2 pound an hour extra. My advise for people is that if you don't enjoy shift leader position but need it for money you should look for other jobs start a business or go back to education. There is various opportunities.
Quote from: Bobmay on 09-06-23, 10:43AMYour do her paid extra than other people jwobeer
.
8-) :-\ :o
We keep joking in our store one of the shift leaders is going to need an awful lot of toilet roll when they've taken their nose out of the TMs backsides ;)
Been a shift leader quite sometime now, and 110% regret it! The job role is made up to whatever the Dept Managers don't want to do. If anything goes wrong, the shift leaders are guaranteed to get the blame, and if they ain't in at the time it goes backwards to when we are to the blame game starting.
Rotas are now just 99.9% Shift Leaders on lates. Managers literally do what they want when they want, never see them to a 9hr shift! Now they refuse to point blank do sundays. So again we are made to pick them up. There are 3x as many Managers, so work that out to how many lates we have to do. The last i heard from a rep was managers should be doing at min 2 early 2 lates and 1 middle..... NEVER HAPPENS!
Never felt so undervalued, underrated in all my life! The work life balance is zero. For a decent size Extra with a 300 staff count its horrendous for a shift leader to have a few middle shifs, to put the kids to bed, or go out for tea.
The pay rise was nice, but doesn't do our job description justice especially for Shift Leader/Duty Managers. I'd happy go run the checkouts for the same money, because we have to manage the team support. Its about time someome actually looked at what we have to actually do, compared what the Job Role pack thinks we do.
I ADVISE ANYONE NOT TO STEP UP!
If you got anything about you challenge the store manager or sd you may get some respect from them else they will continue to walk all over you and your colleagues.Tell them you will step down if nothing is done .
Mentioned it numerous times, in 1-1, in conversation, even as the rota is being done!
There is no respect for Shift Leaders, only useful for doing lates, and for someone to blame!
Shame really, but I dont see Shift Leaders hanging around to progress. I honestly think they will come and go, until someone realises and makes changes across the board.
Quote from: Itsthatlad on 20-06-23, 03:20PMMentioned it numerous times, in 1-1, in conversation, even as the rota is being done!
There is no respect for Shift Leaders, only useful for doing lates, and for someone to blame!
Shame really, but I dont see Shift Leaders hanging around to progress. I honestly think they will come and go, until someone realises and makes changes across the board.
The greatest fallacy was that the belief of being good at being a shift leader meant quick progression, you also have to be on good terms with your Store Manager.
I've left that life behind 5 years ago, in those 5 years I've got the equivalent of 8 promotions above the Shift Leader position, half of those progressions I can attribute to my leveraging of Supply and Demand and being confident and assertive.
Now I'm back at Tesco as head of technology and it's a night and day difference to what it was like as a Shift Leader, for the better.
@itsthatlad surely thats a reflection of your store manager,leadership starts from the top,make sure your whatmatterstoyou reflects your feelings,we had 3 seniors before that never did lates,must be some god syndrome in some that think theyre too important to see the full customer experience in their stores,
Quote from: Sherwoodforest on 20-06-23, 07:25PM@itsthatlad surely thats a reflection of your store manager,leadership starts from the top,make sure your whatmatterstoyou reflects your feelings,we had 3 seniors before that never did lates,must be some god syndrome in some that think theyre too important to see the full customer experience in their stores,
its more of a shame, that the managers don't get to see their own teams and colleagues, for months on end. That isn't a manager. How can they "people manage" without having any sort of contact? It's a joke. When the time/opportunity comes my way, I'll have to step down/away for my own sanity.
Quote from: NightAndDay on 20-06-23, 05:52PMQuote from: Itsthatlad on 20-06-23, 03:20PMMentioned it numerous times, in 1-1, in conversation, even as the rota is being done!
There is no respect for Shift Leaders, only useful for doing lates, and for someone to blame!
Shame really, but I dont see Shift Leaders hanging around to progress. I honestly think they will come and go, until someone realises and makes changes across the board.
The greatest fallacy was that the belief of being good at being a shift leader meant quick progression, you also have to be on good terms with your Store Manager.
I've left that life behind 5 years ago, in those 5 years I've got the equivalent of 8 promotions above the Shift Leader position, half of those progressions I can attribute to my leveraging of Supply and Demand and being confident and assertive.
Now I'm back at Tesco as head of technology and it's a night and day difference to what it was like as a Shift Leader, for the better.
Well done, you clearly had the drive, and determination to get where you wanted to be. I'd like to think I'm pretty good at what I do. I've never had the sit down talk about my performance, or how I manage the shift, or the turnaround of the shift, however as a collective team, it's tragic, everyone is so defeated, deflated and persaonally I think its so sad.
Quote from: Itsthatlad on 21-06-23, 11:33AMQuote from: Sherwoodforest on 20-06-23, 07:25PM@itsthatlad surely thats a reflection of your store manager,leadership starts from the top,make sure your whatmatterstoyou reflects your feelings,we had 3 seniors before that never did lates,must be some god syndrome in some that think theyre too important to see the full customer experience in their stores,
its more of a shame, that the managers don't get to see their own teams and colleagues, for months on end. That isn't a manager. How can they "people manage" without having any sort of contact? It's a joke. When the time/opportunity comes my way, I'll have to step down/away for my own sanity.
Managers now rely on shift leaders to report back to them about how colleagues are doing and any problems. It's exactly the same in our store where some colleagues never see their manager and they are pretty annoyed about it.
You'll find that shift leader will become responsible for a team of people in the future.
I can see the structure being:
SM manages TM
TM manages SL
SL manages GA
Tesco and USDAW are already in talks bout increasing the responsibility of SL (for no extra ££)
Quote from: Davethebave on 21-06-23, 07:40PMYou'll find that shift leader will become responsible for a team of people in the future.
I can see the structure being:
SM manages TM
TM manages SL
SL manages GA
Tesco and USDAW are already in talks bout increasing the responsibility of SL (for no extra ££)
That will not go down well at all. >:(
pretty much that way in ours for a few months now lol, so i'd expect them to roll it out more to be honest, i know ours hate it.
The whole structure is hated truth be told.
I've been with Tesco for several several years, just a ga but I cannot see myself being here for much longer. This change has been for the worse in my opinion. Shift leaders literally been with the company for a few months. The store is on its arse.. surely my store cannot be the only one? Morale is at an all time low...
It's not on its own.The company has got serious problems brewing fir the future.
Quote from: jgerry on 22-06-23, 05:12PMI've been with Tesco for several several years, just a ga but I cannot see myself being here for much longer. This change has been for the worse in my opinion. Shift leaders literally been with the company for a few months. The store is on its arse.. surely my store cannot be the only one? Morale is at an all time low...
same ...the long service staff would never take a shift leader role ...this has led to 3 new shift leaders in our store with no retails experience trying to run/organise shift ect ...trouble starts when the experience staff try to speak up for the good of the store :-X
Quote from: Itsthatlad on 21-06-23, 11:42AMQuote from: NightAndDay on 20-06-23, 05:52PMQuote from: Itsthatlad on 20-06-23, 03:20PMMentioned it numerous times, in 1-1, in conversation, even as the rota is being done!
There is no respect for Shift Leaders, only useful for doing lates, and for someone to blame!
Shame really, but I dont see Shift Leaders hanging around to progress. I honestly think they will come and go, until someone realises and makes changes across the board.
The greatest fallacy was that the belief of being good at being a shift leader meant quick progression, you also have to be on good terms with your Store Manager.
I've left that life behind 5 years ago, in those 5 years I've got the equivalent of 8 promotions above the Shift Leader position, half of those progressions I can attribute to my leveraging of Supply and Demand and being confident and assertive.
Now I'm back at Tesco as head of technology and it's a night and day difference to what it was like as a Shift Leader, for the better.
Well done, you clearly had the drive, and determination to get where you wanted to be. I'd like to think I'm pretty good at what I do. I've never had the sit down talk about my performance, or how I manage the shift, or the turnaround of the shift, however as a collective team, it's tragic, everyone is so defeated, deflated and persaonally I think its so sad.
I have been in the position many Shift Leaders find themselves in, overworked and underappreciated. I did choose the best option for myself at the time, that was to take a managed risk to apply for a job where the roles was related to what I had studied at university, and it paid off.
I appreciate not everyone has that opportunity. I really empathize with people in the position I was in, and I offer the 3 bits of advice.
Firstly, if you objectively know you're a competent Shift Leader (knowing yourself and giving yourself a realistic evaluation is a handy skill to have and is hard to come by) and you know you can progress to a bigger role, and that is what you want, you must have the support of your Store Manager, I've been around the block enough times to know that there are usually traits of toxic work relationships between the Store Manager and other members of staff, similarly many Store Managers may not have the analytical or systematic wherewithal to actually know who are the net contributors and who are the net detractors, my personal experience, in hindsight, one thing I wish I was more proactive in was building the relationships in the wider network, if you limit yourself to one store, you'll find it much harder to progress, and if the dynamics are as I described, you have no chance until the Store Manager is swapped out for someone else.
2. Be open to new options, even if Retail is what you want, jumping ship with the experience you picked up is useful ammunition to applying for a more senior role at a competitor. Loyalty is a setback in Retail right now, unless you're a senior manager already.
3. Know your rights and worth, don't be a pushover, excel in what you deliver and demand recognition for it. If you don't receive it, jump ship or transfer.
I hope to god, for the sake of everyone involved SL don't become answerable to TM's. I think, well I know that would absolutely be the tipping point for both parties. The divide between the two is enormous, however many people disagree. You couldn't get any further from a team, if that's possible. It's scary to even think this could become a thing.
Quote from: Itsthatlad on 22-06-23, 01:16PMQuote from: Davethebave on 21-06-23, 07:40PMYou'll find that shift leader will become responsible for a team of people in the future.
I can see the structure being:
SM manages TM
TM manages SL
SL manages GA
Tesco and USDAW are already in talks bout increasing the responsibility of SL (for no extra ££)
That will not go down well at all. >:(
Why not?? It seems perfectly reasonable to me.
TM only see us as aisle fillers, and a scapegoats for their inadequate rotas, and F-UPs.
Just someone to blame!
Look playing s*** music, pitiful pay rise, wrecking every store with this pathetic uninspiring structure, making people miserable by over working them, some not all, ignoring gaping operational issues, having zero engagement with its staff, flogging an app nobody wants, will keep the business future proof won't it. The place is a joke.
Can't fill shelves, checkouts struggling, 4 point check ignored and illegal pricing, Tm who couldn't care less lucky to do a full shift the list goes on, you think you've had a bad day and low and behold the next day gets worse. Firefighting daily is just pissing everyone off, it's exhausting and who the fornicate would want to do overtime in an environment like this..... can't fill overtime shifts either. Just proves the clowns in charge aren't retailers and think tech will prevail..... tell that to the produce colleague who gets sweet fa help and yet there's about 10 staff on provisions..... it ain't working.
:thumbup: :thumbup:
Quote from: Davethebave on 21-06-23, 07:40PMYou'll find that shift leader will become responsible for a team of people in the future.
I can see the structure being:
SM manages TM
TM manages SL
SL manages GA
Tesco and USDAW are already in talks bout increasing the responsibility of SL (for no extra ££)
They wont get extra pay.have you seen tesco Express stores they do everything are over pressured miss breaks regularly and only get around 1 pound extra an hour for it.
Quote from: jgerry on 22-06-23, 05:12PMI've been with Tesco for several several years, just a ga but I cannot see myself being here for much longer. This change has been for the worse in my opinion. Shift leaders literally been with the company for a few months. The store is on its arse.. surely my store cannot be the only one? Morale is at an all time low...
The worst ones are in express stores which have no shift leaders regularly leaving. Why become shift leader for around 1 pound extra a month
Quote from: Itsthatlad on 23-06-23, 09:58AMI hope to god, for the sake of everyone involved SL don't become answerable to TM's. I think, well I know that would absolutely be the tipping point for both parties. The divide between the two is enormous, however many people disagree. You couldn't get any further from a team, if that's possible. It's scary to even think this could become a thing.
I saw the SM walking a newish team lead round the store today. Same ludicrous standards as a few years ago being talked about.
What an absolute week in my store I work in an express and the hrs have been cut drastically. Shift leaders one on one in a store that takes 100 grand a week. Nothing on the shelves for actual customers that make the effort to come to the store to shop because it's all in the warehouse and no one to work it. Then to top it off we get a visit from a chief lizard to ask us why our whoosh results are shocking.
Sounds like it's getting worse time to go me thinks.
Our shift leaders have been in place for 2 months now and they're already looking for a way out...one even admitting "I don't know why I'm here, I might as well not be" as they essentially do nothing but drag stock in and out and clear empty cages and RSU.
Quote from: Hammer10 on 02-07-23, 04:33PMSounds like it's getting worse time to go me thinks.
It was time to leave back when DL took over.
Quote from: LizardHater on 02-07-23, 03:56PMWhat an absolute week in my store I work in an express and the hrs have been cut drastically. Shift leaders one on one in a store that takes 100 grand a week. Nothing on the shelves for actual customers that make the effort to come to the store to shop because it's all in the warehouse and no one to work it. Then to top it off we get a visit from a chief lizard to ask us why our whoosh results are shocking.
"One on One" - well that sounds sensible. The things this company will do to cut payroll. I bet the shoplifters come from miles away to empty the shelves :D
There won't be anything on the shelves worth nicking if it's 1 on 1!
Yes but in the alternate reality the numpties at the top live in,they think its all filled and all staff are happy,with little blue birds singing on a loop obviously 😉
The 'numpties' at the top are to busy counting their money to notice little blue birds or anything else for that matter.
I am a shift leader on nights in an extra and I am left by myself at least twice a week from 10pm till 7am, with no manager in the store or another shift leader, surely this isn't ok? I am held accountable if the rotas aren't complete or if exceptions are not signed off, I am also held accountable to adjusting people hours on frog even when the manager is in. Does anyone have an advice or knows if I'm being treated unfairly.
I've been doing this job for 3/4 months now and I've never been so miserable or felt so under appreciated in my life.
I'd step down - the job isn't worth the hassle. Tesco didn't want to pay managers decent money, so they expanded the Shift Leader role to more or less cover the same job. Its a p**s take and you've clearly fallen victim :(
You should always, as far as possible, have 2 managers/shift leaders on at any one time. In my store we have all agreed that 2 will be a minimum on each night. When there are holidays we might have to work for 7nights on the trot, but it is better than being on yourself which can be extremely stressful. Speak to your fellow colleagues and come up with an agreement to have a minimum of 2 on each night. Good luck!
@jennyboo is that a two manager,2 shift leader setup?if it is,theres no reason to be on your own ,id ask for shift leader role pack and read up .shift leaders are to run shift while managers do rotas and run dept
My advise for people on here is that unless you want to become manager one day I dont advise you to become shift leader.You are basically a manager with less money.
Quote from: LizardHater on 02-07-23, 03:56PMWhat an absolute week in my store I work in an express and the hrs have been cut drastically. Shift leaders one on one in a store that takes 100 grand a week. Nothing on the shelves for actual customers that make the effort to come to the store to shop because it's all in the warehouse and no one to work it. Then to top it off we get a visit from a chief lizard to ask us why our whoosh results are shocking.
Sounds to me like your Store Manager isn't resourcing staff properly, as a shift leader you've got to learn to give extraordinarily short shrift to anyone above your store manager, if they're asking why Whoosh results are so bad ask them "Why are you coming to me, managing whoosh is above my pay grade."
@Jennyboo - I imagine it's a big fat 'no' ??? but do you even have any 'step ups' at all in your store?
Surely if something happened and you had to leave the premises when you're by yourself there'd have to be someone competent enough to take over?
It is literally the worst job going. One on One working, where nothing gets done, then your Area Manager comes in, gives you a kicking because this is not done or thats not done.
Awful job
The area manager should be managing your store manager, if you're under resourced that's down to your store manager, not you, sounds like the Area Manager is quite naive to the world of managing.
Quote from: NightAndDay on 31-08-23, 04:07PMThe area manager should be managing your store manager, if you're under resourced that's down to your store manager, not you, sounds like the Area Manager is quite naive to the world of managing.
He really is.
Quote from: NightAndDay on 06-04-23, 03:07PMFor entry level managers/Shift Leaders in Retail, it's par the course for the industry. Not saying it's a great salary, but it is what it is. It's reasonable for the stage of development most would be at for that much. The competition most likely won't be paying much more than that, if at all.
Experienced Retail Team Managers should be on no more than £40k a year in my honest opinion and £50k a year for Express Store Managers (£55k for London and Fuelsite)
Personally if I was a shop floor worker at Tesco today and I was unhappy in my role and/or with my pay I would simply leave the company, wait a few months, and come back to head office and earn £179k/year.
It's simple.
I thought that's what everyone did ?
Usually people not working as a manager on the shop floor aren't looking at working at Tesco as a career, the majority of people that are working at Tesco in a non-managerial capacity are either students, people in a stop gap or a supplementary income earner and because of that, they only really care that it pays enough for them to get on.
If people are qualified enough for other roles that pay more, then logically they should be doing that, that's what I did, graduated from uni, stuck it out at Tesco for 2 years as a shift leader and got a graduate position elsewhere, developed from that, jumped ship for better pay, experience and exposure and ended up where I am 3-4 years after leaving Tesco.
Just wondering something re: the role of Shift Leader.
If you had 'x' amount of SLs in on one night e.g. three (for theoretical purposes) and a TM as well, would all three be expected to take it in turns as to who is running the shift or would all 3 just work 'together' instead of 1 running and the other 2 filling as normal e.g. meat, grocery?
The above hypothetical is exactly the sort of inefficiency Tesco is attempting to get rid of in the business, the idea as far as I'm aware is that the TM role is now meant to be more admin heavy and office based and the 1 Shift Leader per department is supposed to manage the operational side of things.
There may be brief overlaps where you have 2 SLs working together, but typically, as in Express, there's a sort of psedo-hierarchy where 1 shift leader would informally be regarded as higher up than another (though with no added pay and the "perk" being more preferential treatment by managers). In which case the matey boy SL would be expected to lead and generally do the hard yards.
My store has this happening most days.
TMs on the shop floor every day, shift leaders having to be moved into colleague shifts when holidays or sickness arise. We do have a 'head' shift leader who would run the shift but generally does not get the hardest jobs or the aggro that the others get from the SM.
I'm guessing the above happens quite often in stores that have trouble retaining CAs, nothing unusual there to be frank.
There's information on the tesco help page (not colleague help one) that days about shift leaders, saying they are there to run the shift and delegate, which then allows managers to use their time elsewhere in the office setting etc.
Can't recall which bit, but remember reading it when searching about them. I know for us they all just have to run around anyhow
Has anyone found it easy to step down and still retain the majority of their hours? I want 25-30 hrs as CA but all jobs advertised are 16 or less
Unfortunately not, CA shifts are rarely available on full time hours, if you have a good rapport with your managers and if superstore is anything like Express for staff shortages, you could reasonably suggest a 20-25 hour contract with preference for overtime to make up some of the hours.
It's a good idea to let your intention be known to your manager asap so they can accommodate you, but generally, your choices are as above, leave the company or stick it out as SL until the vacancy becomes available.
I wonder if anyone can help someone i know is a full time shift leader in a express store in outer London. There manager only lets them know there rota 1 week in advance which I think is ludicrous, so they only found out there xmas hours the week before. Not sure how you are supposed to make xmas plans and travel arrangements at such short notice? I work for tesco in a superstore format and we get 3 weeks notice of rotas which I thought was policy?? I wonder whether the manager thinks he is a law to himself
I did shift leader for a year in Express, rota was always done 4 weeks in advance. Also just to say it was the worst job I have ever done in my life, basically another shift leader and I ran the store for a year as the SM was useless and just used to sit in her office and cry all the time if anything went even slightly wrong, area manager even said he knew what she was like but she was related to someone fairly high up in the company and so basically he would not dare risk his own job by dealing with her. The crazy thing is that SM is still in her post and according to those working at the store still acting in the same way.
Anyone a shift leader in a store with twilight's? I was wondering whether your team managers ever open or close the store, those on the twilight shift never see their manager unless they are on late and finish around 9-10pm which maybe once a week if we are lucky and usually the same day each week so if you don't work that day you don't ever see them.
The morning team tend to see their manager as apparently the management team are designed to be in the business on a day shift and the shift leaders do every open and every close. Apparently some of the team managers have refused to do them.
Yes shift leaders should be opening and closing the shop. Managers should be manning roughly 7am-10pm.