verylittlehelps

Very Little Helps => Stores => Topic started by: hige on 10-07-19, 07:17PM

Title: How to access your @tesco.com Email address?
Post by: hige on 10-07-19, 07:17PM
I got my @tesco.com set up at work today and I was not informed how to use it.

I tried adding it to Gmail via POP3 but I got rejected from the server (server was some default office365 server). Anyone know how to do this?
Title: Re: How to access your @tesco.com Email address?
Post by: captain on 10-07-19, 07:24PM
Go back to whoever set this up and say you want full training on this.
Once again a total shambles
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 10-07-19, 07:56PM
It's not an email address, it's a sign in for the comms centre. Only senior team have an individual email address.
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 10-07-19, 08:07PM
https://www.ourtesco.com/working-at-tesco/yammer/step-1-registering-myaccount-retail-colleagues/ (https://www.ourtesco.com/working-at-tesco/yammer/step-1-registering-myaccount-retail-colleagues/)
Title: Re: How to access your @tesco.com Email address?
Post by: hige on 10-07-19, 08:18PM
Thanks
Title: Re: How to access your @tesco.com Email address?
Post by: RandomJim on 06-08-19, 09:13AM
Does anyone know how to reset their password for this?
I had the same issue logging onto my payslip ... knew my password but it said it was wrong ... knew my answers and it said it was wrong even though 1 was mother's maiden name and there's nothing else that could be.
Yet there's no easy way that I can see for any of it to be reset ... I can't use inform without it
Title: Re: How to access your @tesco.com Email address?
Post by: TescoValue on 06-08-19, 09:29AM
Use a store computer and go to the Comms login page, at the bottom there's an option to reset your password.
Title: Re: How to access your @tesco.com Email address?
Post by: RandomJim on 06-08-19, 11:21AM
Does this reset everything because as I said .. the questions it asks aren't mine as my mother's maiden name doesn't work
Title: Re: How to access your @tesco.com Email address?
Post by: RandomJim on 06-08-19, 11:37AM
Sorted it ... was using the global tesco instead of the normal tesco ... stupid bloody system
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 24-10-21, 03:06PM
does anyone know if our tesco is down as get sorry access not available from this ip address
Title: Re: How to access your @tesco.com Email address?
Post by: RandomJim on 24-10-21, 03:10PM
Wouldn't surprise me if the servers are down to be honest ... might be too many people trying to order uniforms lol.
Because we know the servers can only handle 7 people accessing at once so they roll out new uniform ordering globally 🤣
I got the same error
Title: Re: How to access your @tesco.com Email address?
Post by: Angel22 on 24-10-21, 06:34PM
Quote from: chris9997 on 24-10-21, 03:06PM
does anyone know if our tesco is down as get sorry access not available from this ip address

Yes i am getting that message to as i tend to log in from home easier to see my computer screen.  I am wondering if its to do with the online grocery site being down the potential "hacking" that has been mentioned. As it was working fine on Friday now its that message. 
Title: Re: How to access your @tesco.com Email address?
Post by: lordadmiral on 24-10-21, 10:14PM
Server is up. It's some cockup with redirecting or authorisations to the accual content.
Worst case scenario is that someone by mistake deleted whole lot and now they r looking for backups to restore the s*** ;D
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 25-10-21, 03:50AM
ugh this is good to know others are getting this message I made a few borderline comments lately n thought they might've finally gone all the way n locked me out personally (Even though I tried it through other networks, they're so incompetent I figured the error message might be inaccurate)
Title: Re: How to access your @tesco.com Email address?
Post by: Er17 on 26-10-21, 10:01AM
Just got a reply on Twitter saying that there is nothing they can do about and to see my line manager about it. They even told me to go onto colleague help but how I'm supposed to do that when I can't sign in anyway is beyond me.
Title: Re: How to access your @tesco.com Email address?
Post by: londoner83 on 26-10-21, 10:35AM
You have to love some of the responses you get from the helpdesk.
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 26-10-21, 11:31AM
first of all not sure how the store can resolve this issue and colleague help will not have the answer, which you can not get into anyway, this is very poor that the company has not dealt with this issue people are having accessing the site, it also highlights that having payslips online is not always a good idea, the company needs to solve this issue before next payday as I'am sure  it is illegal not to give a detailed breakdown of pay.  This is a little worry as this problem appears to have started when tesco.com was compromised.
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 26-10-21, 12:35PM
Spot on! I have noticed that it has all gone down since the weekend with the main website. So fustrating, this is happening :(
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 26-10-21, 02:11PM
Seems to be very hit and miss, some colleagues can access everything, others cannot.

From what has been suggested from another group, it seems if the colleague set up the 2 way authentication then they can, if they kept skipping it then they cannot.
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 26-10-21, 05:54PM
if this is the case a little warning might be helpful but to lock someone out of your payslip means they will need to return to printing payslips
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 26-10-21, 06:44PM
It won't be a permanent thing, if the news reports are to be believed then Tesco's servers were hacked.
It will just take the highly skilled IT team to fix it!!
So probably some time next year :D
Title: Re: How to access your @tesco.com Email address?
Post by: person7 on 26-10-21, 09:41PM
Quote from: Er17 on 26-10-21, 10:01AM
Just got a reply on Twitter saying that there is nothing they can do about and to see my line manager about it. They even told me to go onto colleague help but how I'm supposed to do that when I can't sign in anyway is beyond me.

they told me "there are no issues with the website please see your line manager or colleague help page" - ignoring the fact in the DM i even said i tried that but it still says i couldn't log in

its working now, but now i need to use my phone for 2 step verification.. a nightmare as it does it on the PDAS at work too.. and you get signed off after 10 minutes of not scanning something.. so you need to scan something every 10 minutes or have your phone to log in again. (again a pain when you are doing long list of stuff and need the TPNB numbers or to print labels, which you cant do on the computers anymore  :o (least in my store, they got rid of the printing labels app during the upgrade of the computers and now told we MUST use a pda to do all the tasks - which only 3 out the entire store even WORK! the store manager promised us new ones every single month for over a year but now said "100% by september" ...... we are still waiting

edit: saying that forgot to mention inform on my phone isnt working either when you try to search  ??? so there defo a lot of issues even after you manage to log in!
Title: Re: How to access your @tesco.com Email address?
Post by: Er17 on 26-10-21, 09:49PM
When I contacted them I got the impression that they thought it was my fault and that I was doing something wrong signing in.
to be honest I really don't think they believe that there's a problem at their end and as such it won't start being dealt with till they start getting complaints when we can't access our payslips in 2 weeks time  >:(
Title: Re: How to access your @tesco.com Email address?
Post by: helpme on 26-10-21, 09:58PM
At the moment due to the hacking at the weekend you can only log in on designated tesco devices.
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 26-10-21, 10:27PM
 Has it come down from the top brass that its only tesco devices?
Title: Re: How to access your @tesco.com Email address?
Post by: person7 on 26-10-21, 10:59PM
Quote from: helpme on 26-10-21, 09:58PM
At the moment due to the hacking at the weekend you can only log in on designated tesco devices.

i wish they would have told us at least. i was thinking have i dont something wrong when it blocked me out. i wanted to check my manager in overtime correctly on myshift (as theres been few times the times are correct but the hours/break is wrong.. eg a 9 hour shift listing as 8.45 (15 min break) or like once when i did a 5 hour shift and it gave me a full 1 hour break. - so i wanted to make sure there was no mistakes for an upcoming overtime shift, but even my manager couldn't check it and just said "take 30 minute break as normal and i'll check it when its back up"

but the big issue is what will happen accessing work and pay for our payslips, hopefully its all fixed by then... - i also wonder if our data is at risk too.
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 27-10-21, 07:13AM
Quote from: msl1791 on 26-10-21, 10:27PM
Has it come down from the top brass that its only tesco devices?
Quote from: helpme on 26-10-21, 09:58PM
At the moment due to the hacking at the weekend you can only log in on designated tesco devices.

Not true at all, I can access everything on my IPhone,IPad and PC at home, none of which are Tesco designated devices, but then I did set up the 2 way authentication when it first asked me.

Title: Re: How to access your @tesco.com Email address?
Post by: whatajoke2019 on 27-10-21, 09:19AM
I *think* I may be able to help, I don't know.

If you are at work and log into Store App5 and launch T05c0 Help and search for 'How to change or update your second f@ctor' and click on the URL shown.

Click on Security Factors and 'Add Factor' and enter your mobile phone number. You'll get a text with a code to enter. After a wee while you should lose the error message.

Should also work from home on a desktop/laptop/tablet too.
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 27-10-21, 09:30AM
it would of been  more helpful if they removed the option of leaving the 2 factor till later and forcing the activation instead of disabling access, altogether.
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 27-10-21, 10:37AM
Whatajoke19- do you have a link to this? Im currently at home on holiday
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 11:32AM
If anyone phones the help stores help desk it tells you when you press option number 3 that the issue with our Tesco inform work and pay etc etc not working on phones is being investigated and can you use stores computers for now so I'd guess it's prob to to with the aparent hack issue over weekend as both went down at the same time approx . And even if you haven't accepted the second tier authentication process Tesco cannot block you from using the site if you haven't agreed to it
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 11:36AM
Quote from: chris9997 on 27-10-21, 09:30AM
it would of been  more helpful if they removed the option of leaving the 2 factor till later and forcing the activation instead of disabling access, altogether.
they would have to have given you prior warning if you did not agree to the 2 tier authentication it would block you permanently
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 11:41AM
Quote from: Morris999 on 27-10-21, 07:13AM
Quote from: msl1791 on 26-10-21, 10:27PM
Has it come down from the top brass that its only tesco devices?
Quote from: helpme on 26-10-21, 09:58PM
At the moment due to the hacking at the weekend you can only log in on designated tesco devices.

Not true at all, I can access everything on my IPhone,IPad and PC at home, none of which are Tesco designated devices, but then I did set up the 2 way authentication when it first asked me.
but yes it is true the company cannot block use if you haven't agreed to the authentication that's 100% fact  they would have to have given you warning to do so which never happend and if people contact stores help desk it tells you on option 3 that there's a issue with store apps working on phones etc etc to use stores npc for now
Title: Re: How to access your @tesco.com Email address?
Post by: brucie on 27-10-21, 03:58PM
Still having problem logging in from home will not accept my password , get authentication text message entering it changing password and it freezes up and times me out. Now it won't let me change password today. Trying to download benefit statement as they are not printing them this year. Been trying since Friday without success. 
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 27-10-21, 04:08PM
Having the same problem brucie. Freezes and times me out. Will hopfully changr my password tomorrow, luke it states.
Title: Re: How to access your @tesco.com Email address?
Post by: eversor on 27-10-21, 07:29PM
In store, colleague wifi still lets you on everything, you need to use your tesco.com login to get on it, but means in store at least you can get on my shift and payslips
Title: Re: How to access your @tesco.com Email address?
Post by: fatboy on 27-10-21, 07:43PM
Can't  get on it in my store using stores WiFi. I tried today, same error message comes up.
Title: Re: How to access your @tesco.com Email address?
Post by: whatajoke2019 on 27-10-21, 08:16PM
If you log onto Your Account on a work PC and open Te5co Help from there and search for what I've posted previously you should be able to enable 2FA and after a wee while lose the error message.

That's what I had to do for my Night Lead in the early hours of this morning.

@msl1791 if you google Te5c0 Store Apps (replacing the numbers with letters) it's the first search result on there  :thumbup:
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 08:33PM
If ugoogle Tesco apps it pops you to the same poxy log in then you log in and that tells you there's a error there's something wrong as logged in on store npc earlier to check my shift and it scrolls down to bottom page before you get a look and it then tells you there's a error on there as well .. it's a tad pathetic that it's now the fifth day and it's still broke if you phone the help desk stores it tells you on option 3 to use store cpus and the outage is being investigated and it gives you a number I assume for the case but no eta
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 08:47PM
It's funny mind if u do speak to someone in head office to ask what's going on they tell you it's not there department even tho it says the issue is under investigation they then give you the our Tesco contact email and ask you to email them with you're issue then they email you back saying only to contact them for marketing preferences lol and in the email you have links if you having trouble logging in to click when you do you're back to square 1
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 27-10-21, 09:56PM
First official word I've seen on this (being locked out and on holiday as can't be a unique case n why it's so infuriating me it's not being seen or considered as a bigger issue) on twitter today:

Hi Karen, the http://ourtesco.com error is getting looked at by the IT team. No definite timescale for when this will be fixed I'm afraid. Thanks - Ian

https://twitter.com/Tesco/status/1453271490036649992
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 27-10-21, 10:25PM
That's about right LOL, it's pathetic really unless you use store npc you cannot do anything, even though my shift seems to be broke as well.
Title: Re: How to access your @tesco.com Email address?
Post by: lackofinterest on 28-10-21, 05:19PM
tesco I.T team?. it'll never get sorted >:D >:D :-X
Title: Re: How to access your @tesco.com Email address?
Post by: lackofinterest on 28-10-21, 05:34PM
 fcuking head orifice!! complete waste of space >:D :-X
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 28-10-21, 05:43PM
Surely if the problem is with the 2 factor authentication the there should be a way to reintroduce this and remove the original do it later button.
Unless it had less to do with this and more to do with the weekend hacking.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 28-10-21, 05:52PM
It seems like it has zero to do with the authentication more jack as my shift and other apps when u log in on npc are no longer working properly
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 28-10-21, 05:55PM
Spell check it looks as if it's to do with the weekend hack as even when you log in on store npc you cannot access my shift and other apps.
Title: Re: How to access your @tesco.com Email address?
Post by: fatboy on 29-10-21, 04:06PM
Just received the weekly ourtesco bulletin email & not even a mention of the ourtesco site being down.....pathetic!!
Title: Re: How to access your @tesco.com Email address?
Post by: FarmerFred on 29-10-21, 11:13PM
I got booted out yesterday & no amount of faffing could get things up and running, but having been in today & retried whilst connected to the "Colleague WiFi" I was able to get in. Disable WiFi or switch to the non-colleague WiFi & no access, re-enable & it's fine, Inform is currently fully working via my home Internet, so presumably uses a time restricted token generated at login. My current policy is that I will enable the Wi-Fi only when I need to as I'm not happy with the possibility of big T potentially tracking my data/usage.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 08:32AM
8 days and this still haven't been fixed it's a tad alarming  really phone help desk there's a pre recorded message stating that there's a issue then they tell you Ito email our Tesco it's nothing to do with them then when you email them you get same generic email about how to change passwords for some reason .. in work yesterday and a few staff were saying that the issue has 100% been fixed but my self and a lot still cannot acsess it . Chances of it being up and running by pay day lol
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 31-10-21, 09:49AM
8 days and it has been fixed!

A comms was sent to stores on Friday explaining the fix to it.
Basically a new link was sent that enables colleagues to set up the 2 factor authentication(for those that kept skipping it), so they can access on personal devices.

Speak to the management team in your store.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 01:52PM
Quote from: Morris999 on 31-10-21, 09:49AM
8 days and it has been fixed!

A comms was sent to stores on Friday explaining the fix to it.
Basically a new link was sent that enables colleagues to set up the 2 factor authentication(for those that kept skipping it), so they can access on personal devices.

Speak to the management team in your store.
so where's this imaginary link then I've asked 3 dept managers and 2 senior staff and no one is in the wiser for it but yet stores help desk is still saying that there is a outage according to them  u a manager by any chance cuz it seems that way
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 01:57PM
Quote from: Morris999 on 31-10-21, 09:49AM
8 days and it has been fixed!

A comms was sent to stores on Friday explaining the fix to it.
Basically a new link was sent that enables colleagues to set up the 2 factor authentication(for those that kept skipping it), so they can access on personal devices.

Speak to the management team in your store.
the company would have by law given each and every person warning that you had to agree to the 2 tier garbage or acsess would be blocked which they didn't do
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 02:13PM
After another prolonged phone call to Tesco help desk for stores enquiry about e learning etc etc they have just told me that there is no update to when this will be fixed if indeed it will and they also advised that it is to do with any potential security breach what happend last week they advised that no comms have been sent to any store up to this point as they do not know what is happening there selfs
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 02:14PM
And to use only store npc that was the advice from Tesco help desk
Title: Re: How to access your @tesco.com Email address?
Post by: fatboy on 31-10-21, 02:20PM
So if the issue is not resolved before payday how do we view our pay slips to make sure we've not been screwed again!!
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 31-10-21, 03:33PM
Quote from: 1982dave on 31-10-21, 01:52PM
Quote from: Morris999 on 31-10-21, 09:49AM
8 days and it has been fixed!

A comms was sent to stores on Friday explaining the fix to it.
Basically a new link was sent that enables colleagues to set up the 2 factor authentication(for those that kept skipping it), so they can access on personal devices.

Speak to the management team in your store.
so where's this imaginary link then I've asked 3 dept managers and 2 senior staff and no one is in the wiser for it but yet stores help desk is still saying that there is a outage according to them  u a manager by any chance cuz it seems that way

Just because your management team are incapable of reading a simple comms doesn't mean it doesn't exist.

Quote from: 1982dave on 31-10-21, 01:57PM
the company would have by law given each and every person warning that you had to agree to the 2 tier garbage or acsess would be blocked which they didn't do
[/quote]

Really?
I'm genuinely interested in which law it is.

Now as we know Tesco was hacked last weekend, and if having to use the 2 way authentication is added protection when using our devices off site then so be it.
And considering most on here bang on about data protection etc I would have thought everyone else would too.
And let's be honest the added authentication has been made currently compulsory as a response to that hack.

Quote from: 1982dave on 31-10-21, 02:13PM
After another prolonged phone call to Tesco help desk for stores enquiry about e learning etc etc they have just told me that there is no update to when this will be fixed if indeed it will and they also advised that it is to do with any potential security breach what happend last week they advised that no comms have been sent to any store up to this point as they do not know what is happening there selfs

Clearly help desk are as clueless as normal.

Word for word the comms sent down on Thursday(I apologise, i was briefed Friday so assumed it came down then).

Retail Daily news
Thursday 28 October

Colleagues
Security changes when accessing Tesco applications.
Colleagues are now asked to provide two factor authentication via text or the OneLogin app when accessing a Tesco account from outside the corporate network (on personal devices using personal/public WiFi or network data).

To register a second method of authentication colleagues should click (link) while using a Tesco device or when connected to our WiFi. Once your registration is complete and your second method has been verified, we'll enable access from outside our network within 48 hours. If you've registered before and have changed your phone or deleted the app, then you can also use the above link to update these details.

More details on how to set up your second factor or how to update your second factor are also on Tesco help.

Colleagues who do not set up a second authentication can still log in to Tesco applications via a corporate store device or when connected to colleague WiFi.


Quote from: fatboy on 31-10-21, 02:20PM
So if the issue is not resolved before payday how do we view our pay slips to make sure we've not been screwed again!!

See above.


1982dave I suggest you go back to said managers and explain to them how to read a simple comms message.
It's all there on comms centre for all of Tesco to see and read.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 04:51PM
Wow someone is tetchy Jesus and I'm repeating what the company help desk repeating what I've been told in store  lol touched  a nerve a tad
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 04:54PM
And head office there self are saying no comms have been sent out when you phone help desk and press option 3 it tells you in a automated message that there is a outage then when you speak to someone they then advise no comms have been sent to stores and to use stores npc for now
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 04:57PM
There has been zero sent from Tesco telling anyone they have to sign up to the 2 tier security c**p by a set date zero and also cannot withhold information with regarding pay etc etc and if you cannot acsess online a paper equivalent has to be offered 
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 31-10-21, 05:17PM
You've not touched a nerve at all, your just ignoring everything I've put.

You'll learn in time that Tesco help desk are useless, have no idea what they are doing, and will blindly follow whatever follow chart pops up on their screen for whatever problem they think you are ringing up about.

Also Tesco help desk are not Tesco head office.
Tesco help desk are in Bangalore not the Uk.

Of course no comms have been sent out saying you have to sign up by a set date!
Tesco systems were hacked and additional security measures were put in place immediately to counter that.
What would you prefer, that Tesco does nothing after getting hacked apart from sending comms out saying we have been hacked but because we haven't  set a date yet we will do nothing for a few weeks so everyone has the opportunity to set it up, leaving our systems open to be hacked again which would include your personal data?

Also Tesco are not stopping anyone from accessing their payslips, you either just need to do it instore or do what I've posted earlier.
I've told you the Date, Title and put it on here word for word the comms sent out to all stores this week, if you choose to ignore that that's your choice.
But I know lots of managers and colleagues have followed the comms are are either set up already or waiting on the 48 hours to be up.

If your instore still, get a manager to look on comms for Thursdays Retail Daily News, it's all there!
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 31-10-21, 05:24PM
And all I'm repeating to you is what I have been advised by after 3 phone calls to the help desk the poxy automated message on help desk aswell  if there was such a wide spread comms sent out then it's bypassed my store then because senior management don't seem to know and after the third phone call to the help desk they have said no comms have been sent out you can literally phone help desk press option 3 then 5 I think then you get the stupid message saying there's a outage and it's been raised under some number for it
Title: Re: How to access your @tesco.com Email address?
Post by: StinkyPoo on 31-10-21, 08:46PM
So I've used a Tesco device and can access my pay slip etc, but it has not asked for the 2 step authentication. I've used my phone on Tesco Wi-Fi but says incorrect ip address so can't access on that. Doesn't work at home either. How do I set up a 2 step authentication when it doesn't ask for it? Any ideas?
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 01-11-21, 07:15AM
Ask a manager to do reset on commas, it takes 24 hours mon-Thursday, a bit longer if it goes into a wknd. A manager will then need to pull off a temp password for you, next step is for you to sign in on an mpc, as you sign in it will as you to add your mobile number to enable an easier and faster reset method. You put in the code as sent to you by text and your new password and you are up and running.
If unsure who to ask to help you on this go to checkouts. They now need to have valid sign in for self service colleagues and have had to reset loads of accounts.
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 01-11-21, 08:24AM
Redshoes....will we have to wait 24 hrs for the temp pasaword? I need access daily for part of my job!
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 01-11-21, 12:59PM
The company makes various assumptions which is very much how they are
Not iin touch with the actual work force
1. That everyone knows how to resolve this issue despite no communication with actual workforce, mm may or may not have had comms down.
2. That should mm have this info that they would allow staff off shop floor to resolve this.
3. Getting a payslip is not important (I was told getting a payslip is not important as it will be right anyway.)
Title: Re: How to access your @tesco.com Email address?
Post by: eversor on 01-11-21, 01:01PM
you can set up two factor authentication through the help centre.  Just search for MFA, it'll give you a link to your profile, and from there you can set up two factor authentication without having to reset your password.  That's how I had to do it, so far been about 24 hours and still can't sign on without being instore on colleague wifi
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 01-11-21, 01:17PM
Cheers eversor, will give it a go 👍
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 01-11-21, 02:04PM
I think it takes 48hrs.
Title: Re: How to access your @tesco.com Email address?
Post by: brucie on 04-11-21, 03:48PM
Had to go and see people person in depot to change password and log in on company computer using new link who then printed off my annual benefit report. Got till tomorrow 5th to do it before it gets deleted. Still can't log into our Tesco from home not allowed access from my IP address.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 04-11-21, 05:21PM
Right someone logged in and sorted the phone number thing for me on the npc any ideas how long this takes to sort out
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 04-11-21, 06:25PM
Mine tool 48hrs
Title: Re: How to access your @tesco.com Email address?
Post by: Anglia88 on 04-11-21, 06:46PM
I set up my 2 step authentication on Monday while at work, I waited the 48 hours so checked Wednesday and I can now log in on my devices at home via a text notification. All good or so I thought, but I still cannot access my pay slips, pension or any of my details as every time I click onto the colleague homepage link I get a page displaying the message "We're sorry, but something went wrong." It says to visit colleague help to raise a ticket about the issue which I did, but all they have said in reply that is it is a known issue and they are working on fixing it. I am curious, are others getting this message after setting up their 2 step authentication, or are others able to view their pay, pensions, benefits etc via the colleague homepage link?
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 04-11-21, 07:29PM
When you log on stores npc my shift is not working it's a tad pathetic really I'll wait till Sat and log in now as Tesco has my mobile to do the code.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 04-11-21, 07:31PM
Quote from: Anglia88 on 04-11-21, 06:46PM
I set up my 2 step authentication on Monday while at work, I waited the 48 hours so checked Wednesday and I can now log in on my devices at home via a text notification. All good or so I thought, but I still cannot access my pay slips, pension or any of my details as every time I click onto the colleague homepage link I get a page displaying the message "We're sorry, but something went wrong." It says to visit colleague help to raise a ticket about the issue which I did, but all they have said in reply that is it is a known issue and they are working on fixing it. I am curious, are others getting this message after setting up their 2 step authentication, or are others able to view their pay, pensions, benefits etc via the colleague homepage link?
the we are sorry but something went wrong appears when I check my shift on npc in store
Title: Re: How to access your @tesco.com Email address?
Post by: Scruff on 05-11-21, 08:02AM
I still can't sign in to ourtesco.com


Keeps saying password is wrong when i know it isn't


Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 05-11-21, 10:29AM
Password may not comply. You now need a stronger password than you do to sign into your bank account. It needs a cap, a symbol, a number and upper and lower case letters.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 05-11-21, 02:22PM
You would think when you try logging in if you haven't done the 2 tier thing it would just automatically pop us since you are putting you're details in anyway.. well done the thing with adding my mobile yest morning on mpc and still not working for me but someone else done it and they were immediately text when they logged in
Title: Re: How to access your @tesco.com Email address?
Post by: Anglia88 on 05-11-21, 05:47PM
Okay here's where I am at. Bear with me as I try to explain as best I can. I was seeing the "cannot access from this IP" message, so I registered the 2 step authentication Monday whilst in store on a work computer. I then accessed it fine on my android tablet at home 48hrs later on Wednesday.

So the 2 step authentication had been set up and was working fine as I logged in several times Wednesday and again on Thursday morning, each time I was prompted to enter the code sent to my mobile which I did and each time I get in no problem, although I still cannot access the colleague room part as I mentioned before I just get the message "we're sorry something went wrong", the only things I can access now is help and my shift.

But here is where things get weird. I logged in again at home Thursday evening, entered my password and I got straight in, no code sent to my mobile and no prompt to enter it to verify to gain access, just straight in after entering my password. Tried again a few times and again each time straight in, no text message. So I cleared my cache on the chrome browser on my tablet, tried again, this time I get the 2 step authentication and get sent a text code, and enter that to get in.

I've now just tried again this evening to get in and again, straight in with no prompt to enter the code and no text sent to my mobile, just straight in after entering my password. The 2 step authentication is clearly set up as it says so in my profile and I'm able to get in now whereas before I was getting the cannot access from this IP message. I don't understand this at all?
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 05-11-21, 06:33PM
When I sign in on my pc or phone at home I get the notification from the app. This is when I accept it.  I like everyone cannot access payslips etc from the onelogin app. But when I enter our Tesco in the google search engine, it goes straight in and I can view my payslips.  It's very odd.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 06-11-21, 12:27AM
My shift leader did the mobile thing for the authentication yesterday morning but still not received anything when I log in, he literally did it on his phone and it worked instantly.  I have noticed on stores npc that my shift will not work as well, when you click on it it scrolls to bottom of the page extremely fast then says sorry there's a fault.
I enquired about this and senior management and store manager said there's still an outage which when you phone help desk it still tells you.  So this is going cause a lot of headaches come pay day if you can't access wage slips at all, union rep in my store had told everyone that if you cannot get wage slip viewed online or on npc then you have to be given paper copy, just got a strange feeling Friday is going be a nightmare.
Title: Re: How to access your @tesco.com Email address?
Post by: whatajoke2019 on 06-11-21, 10:11AM
In terms of passwords they've also strengthened the rules around that too.

For example if it was Very!Little121 and expired you could change it to Very!Little122 and it wasn't a problem; it now comes up with an error message along the lines of too similar to your previous password.
Title: Re: How to access your @tesco.com Email address?
Post by: StinkyPoo on 06-11-21, 09:37PM
I went on the MPC Thurs, set up the MFA, entered my phone number, got  a text, entered that code into MPC then logged out. Tried 48 hours later at home and I can access Our Tesco website and view pay slip/ uniform etc
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 06-11-21, 11:22PM
Quote from: StinkyPoo on 06-11-21, 09:37PM
I went on the MPC Thurs, set up the MFA, entered my phone number, got  a text, entered that code into MPC then logged out. Tried 48 hours later at home and I can access Our Tesco website and view pay slip/ uniform etc
you're extremely lucky I logged indone  my number for the text to log in Thurs still not had anything it may be hit and miss my shift leader had it instantly but there's atleast 5-6 of us all logged in done the number for the text not one is us have been lucky
Title: Re: How to access your @tesco.com Email address?
Post by: Scruff on 07-11-21, 09:46AM
How are we meant to log in and check our payslips with all this c**p going on!

Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 07-11-21, 12:35PM
It's not going to be great Thurs Friday for anyone who is on week off and has this issue, first they will see is when their wages hit bank, it does seem very hit & miss.  Done my phone number for the 2 tier nonsense but nothing.
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 07-11-21, 02:53PM
Log in to colleague Wi-Fi instructions pop up on top page can do it on your phone it's easy enough use Tesco log in to acsess it sorted
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 07-11-21, 03:35PM
Ooh forget that went through the whole prosess  myself on colleague Wi-Fi doing the security stuff verification by text now I not in work can't log in but can when connected to store colleague wifi
Title: Re: How to access your @tesco.com Email address?
Post by: 1982dave on 07-11-21, 05:14PM
Someone with correct info plz  does anyone know logged in on colleague Wi-Fi clicked on security links again gave my mobile number in was text then had acsess to our Tesco now not in work can't to nothing at all do I need to do the text garbage all the time when I'm at work or will after 24 48 hours be able do it at home ????
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 08-11-21, 12:48AM
can I just say I love this thread in particular but this site in general more than every right now because like everyone in this thread (except the magical few, as usual) I can't get in even though I know how I'm supposed to get in  and I'm sure it works for the magical few and I would've asked while I was in this week on my part time night shifts except they were literally functioning on 50% staff and I didn't even see a manager all night. There's this whole perception/reality thing washing over the entire world increasingly the past 5 years or so n it's just bewildering to me anyone who doesn't recognise it, and Tesco falls under it. But yeh, I love this site because right now it's the only thing stopping me from deciding I'm completely insane and doing something stupid (cos I love seeing the people who are even taking the steps I can't find out that even those steps aren't necessarily all it takes, because this company is a f-ing nightmare)

[admin]£2 donation would help keep VLH going, 0.547p a day :)[/admin]
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 09-11-21, 12:21PM
In work Friday, will my iine manager be able to sort this out. It says when i try and log in to contact my local support, god knows who that is. I do not have two step verification set up and don't know how to do it. i wanted to order a new uniform and also be able to check my wages on thursday
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 09-11-21, 07:01PM
still no word from tesco h/o or usdaw come fridays there will be a lot of work for the managers to do when everyone asks for there payslip to be printed off (this appears to be simple on company machine) its just the time it will take to allow all staff access to the computer to do so in company time.
Title: Re: How to access your @tesco.com Email address?
Post by: Johnzo88 on 10-11-21, 12:05AM
Does any1 know wot to put in the domain field, when trying to access colleague wifi for samsung/android phones? Iphone is easy enough to log in with, but android asks for a domain?
Title: Re: How to access your @tesco.com Email address?
Post by: Brez on 10-11-21, 05:25AM
Use Tescoglobal Johnzo
Title: Re: How to access your @tesco.com Email address?
Post by: Morris999 on 10-11-21, 09:29AM
For everyone who is still struggling, claiming there managers know nothing about it etc, here's an idiot guide to doing it yourself.

1. You need to be instore
2. You need your mobile phone on you and know your own phone number
3. You will need to use a MPC( store computer)
4. Make sure everyone else is logged out
5. Login with your Tesco.com ID
6. In the search bar at the top right, Type in Manager
7. Select login manager from the 3 options
8. Select Security authentication/factor from the options on the left of screen
9. Select Add factor from the small rectangle box in upper middle of screen
10. Select Text/SMS message
11. Change the USA flag to the UK one in the drop down box
12. Type in your mobile number in the box but without the first 0
13. Type in the Code Tesco has sent you, it's upper case sensitive and if there's an O or 0 is 99% of the Time a Zero.
14. It should now say successful or something along those lines.
15. Wait 48 working hours and your good to go(doesn't include weekends!)
16. You will need to enter a txt code once a day going forward when accessing Tesco apps etc on your personal devices.

Obviously there was other security factor options but the above is the easiest for most colleagues.

In my store we have set up well over 100 colleagues this way and everyone can now access the apps etc, bar the ones waiting 48 hours.
Title: Re: How to access your @tesco.com Email address?
Post by: BUY TESLA STOCK on 10-11-21, 10:17AM
[admin]Please do not quote immediately prior post. we've just read it.[/admin]

What?
Title: Re: How to access your @tesco.com Email address?
Post by: StinkyPoo on 10-11-21, 07:17PM
Mine works fine after using this process. However I never get a text when I use my own device!
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 10-11-21, 08:56PM

Morris, thanks for calling us idiots! Why, when this whole two factor thing has been instated earlier than planned because they were HACKED, should I feel comfortable giving them my phone number just for the privilege of being able to view my payslip and order uniform etc?
Title: Re: How to access your @tesco.com Email address?
Post by: NorthernJ on 10-11-21, 11:52PM
Earlier than planned? 2FA has been on the books for a while, also you don't need to give them your phone number you can use the oneProtect app. Alternatively you can just do it on a store computer.
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 11-11-21, 03:24AM
they've given us the option which implies a point at which they would have forced it, and the forcing has come with the hacking so yes, that's earlier than planned, there should have been notice (I understand why there wasn't but still). As to the other options, I can't find that app on the iOS store, only being able to do it instore is not ideal, and my main freakin' point is that some of us, a lot of us, have never been told of these options, in fact, right now, if I made this complaint they'd probably say "it was on OurTesco" which we can't EFFING ACCESS. So stop EFFING CONDESCENDING TO US.
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 11-11-21, 10:05AM
does anyone have a link to the app
Title: Re: How to access your @tesco.com Email address?
Post by: bertieb on 11-11-21, 05:32PM
Thanks morris999 mine works now after 24 hrs I don't get a message either I did when I set it up
Title: Re: How to access your @tesco.com Email address?
Post by: whatajoke2019 on 11-11-21, 07:12PM
@Sunshineman

App Store link: https://apps.apple.com/gb/app/onelogin-protect/id509252983
Google Play Store: https://play.google.com/store/apps/details?id=com.onelogin.protect&hl=en_US&gl=US

For whatever reason they've not updated the URL but colleague.ourte5c0.com no longer works, it's ourte5co.com/colleague instead. Just in case anyone's wondering why it's still showing an error message after setting up 2FA and their account has updated.
Title: Re: How to access your @tesco.com Email address?
Post by: Kidder on 11-11-21, 07:27PM
Hi, how can I access our tesco,  please HELP.  What's going on? Thank you for any helpful advice.
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 12-11-21, 12:18AM
Quote from: whatajoke2019 on 11-11-21, 07:12PM
@Sunshineman

App Store link: https://apps.apple.com/gb/app/onelogin-protect/id509252983
Google Play Store: https://play.google.com/store/apps/details?id=com.onelogin.protect&hl=en_US&gl=US

For whatever reason they've not updated the URL but colleague.ourte5c0.com no longer works, it's ourte5co.com/colleague instead. Just in case anyone's wondering why it's still showing an error message after setting up 2FA and their account has updated.

looked at these apps and they have nothing to do with tesco. anyone know how we can get to see wage slips online
Title: Re: How to access your @tesco.com Email address?
Post by: Brez on 12-11-21, 12:12PM
The onelogin apps are one way to enable 2FA on your tesco account, so they are relevant.
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 12-11-21, 01:08PM
when i open the app it is asking me to scan a code, what code
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 12-11-21, 03:30PM
The easiest way to do it is on a company computer log into your name.surname@tesco.com account go to help and in the search put MFA and click on the Get MFA that shows up in the results i would/did use the text function hen it asks for your phone number remember to change the flag to uk enter number without the zero get the  text and should then say sucessful/
There is a way of doing this on your phone you will need to ign into the tesco staff wifi not the tesco wifi there are instructions to do this i will pot tomorrow if anyone needs that .
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 12-11-21, 03:38PM
i am not in work now until sunday, so i am trying to find tesco headoffice number to see if they can work out why my wages are wrong. i cannot believe my line manager is claiming there is nothing wrong with our tesco, even though loads of people have gone to her. i also cannot believe how hard it is to find the number of payrol at headoffice, been searching for two hours now and still cannot find it
Title: Re: How to access your @tesco.com Email address?
Post by: BUY TESLA STOCK on 12-11-21, 03:58PM
They don't give a toss about your wages.
Title: Re: How to access your @tesco.com Email address?
Post by: lackofinterest on 12-11-21, 04:02PM
your manager and head orifice are a waste of space. nobody at head orifice till 9am monday now! do what chris suggested!
Title: Re: How to access your @tesco.com Email address?
Post by: jester21 on 12-11-21, 04:36PM
also trying to get answers on your wageslip can someone answer about our club cards i thought we didnt get the discount took off our yearlier amount when its payday etc! does anyone know who to contact as i cant believe I've spent £10,000 since March/April
Title: Re: How to access your @tesco.com Email address?
Post by: NightAndDay on 12-11-21, 05:26PM
£10k is more than half of what a ca earns lol, and that's if they're full time.

Very clearly another case of creative accounting from the Big T.
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 12-11-21, 06:32PM
Quote from: jester21 on 12-11-21, 04:36PM
also trying to get answers on your wageslip can someone answer about our club cards i thought we didnt get the discount took off our yearlier amount when its payday etc! does anyone know who to contact as i cant believe I've spent £10,000 since March/April

i am not in work now until sunday and my wages are more than £300 short. I approached my line manager and she was not really interested. other peoples wages were also short
Title: Re: How to access your @tesco.com Email address?
Post by: msl1791 on 12-11-21, 07:18PM
Quote from: sunshineman on 12-11-21, 06:32PM
Quote from: jester21 on 12-11-21, 04:36PM
also trying to get answers on your wageslip can someone answer about our club cards i thought we didnt get the discount took off our yearlier amount when its payday etc! does anyone know who to contact as i cant believe I've spent £10,000 since March/April

i am not in work now until sunday and my wages are more than £300 short. I approached my line manager and she was not really interested. other peoples wages were also short


If her wages was £300 short, she woukf be right on it...shr is your manager, if shr dosnt do anything, seek advice or take it higher
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 12-11-21, 07:40PM
Quote from: msl1791 on 12-11-21, 07:18PM
Quote from: sunshineman on 12-11-21, 06:32PM
Quote from: jester21 on 12-11-21, 04:36PM
also trying to get answers on your wageslip can someone answer about our club cards i thought we didnt get the discount took off our yearlier amount when its payday etc! does anyone know who to contact as i cant believe I've spent £10,000 since March/April

i am not in work now until sunday and my wages are more than £300 short. I approached my line manager and she was not really interested. other peoples wages were also short


If her wages was £300 short, she woukf be right on it...shr is your manager, if shr dosnt do anything, seek advice or take it higher
all she done was to say our tesco is working correctly. she said there was a fault but it works fine now even though lots of other people kept on telling her it did not work. She was not interested in people wages being short. she just said to contact payroll on monday, she did not even give us the number to phone. tried searching online for the number but nothing.

We have two managers on our department and the other one is not back for two weeks.
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 13-11-21, 09:41AM
Quote from: sunshineman on 12-11-21, 03:38PM
i am not in work now until sunday, so i am trying to find tesco headoffice number to see if they can work out why my wages are wrong. i cannot believe my line manager is claiming there is nothing wrong with our tesco, even though loads of people have gone to her. i also cannot believe how hard it is to find the number of payrol at headoffice, been searching for two hours now and still cannot find it

Biggest thing is your clocking. If you clock in and out for your contracted and overtime shifts it cuts errors to a minimum. After that it's holidays. Are they booked and put into the system in advance. Booking them in advance you have some control over but you have zero control over them being put into the system. If your holidays were booked on the old system there might be a slim chance they have not migrated over properly but in that case you will have shown on the exceptions and should have been coded as holiday and this would have fixed things. Your own manager and wages clerk can do this on the new system too.
If your clockings are correct and your holidays are also correct it has to be a more complex issue.
It does not help but there is a chain you need to follow since moving to work and pay. First port of call is your manager, next is your manager and the wages clerk. After that it can go up the line but it is done via the wages clerk.

The workload for work and pay is huge until it lands properly, and will sit with a higher level of work ongoing. The training for managers has been good but until it has gone live it has been hard to put it into practice. Your wages clerk will be extra busy just now, as will your manager. There have been posters up and online training for colleagues. There may well be errors, it's a huge change so it would be unreasonable to expect none. I sympathise if you have errors after you have done all you can on your end to help yourself by clocking and booking hols.
Title: Re: How to access your @tesco.com Email address?
Post by: Nomad on 13-11-21, 10:01AM
Strange how the majority of errors are underpayments, and a very rare tiny number are over-payments.

Suspicious, you bet I am.

However this topic has morphed into a topic on wages when it should be
How to access your @tesco.com Email address?
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 13-11-21, 10:03AM
Go to a works MPC.  Select "MyAccount"
Then go to "update my address book details" and add your mobile number to your info.
Next from the "MyAccount" page.
Go to "Register for password resets" check/update your mobile number.
This will send a code to your mobile, if you don't get a code in a short space of time select resend code.
You then add this code and the next stage is to wait. This takes 24-48 hours but going forward after this you should be able to sign in on your phone from work or home and access all you need. You will get a daily text code to input so if you change your number you will need to update.
It may be best to sign in for the first time after this process on a MPC.

If you can't sign in with you firstname.lastname email address your manager, or any manager can reset via forms on comms and this will generate a one use password for you. This takes 24 hours, longer at a wknd. You then need to sign in on a MPC using the one use password. It will prompt you to change it and you need to follow the "must contain" as in minimum of 1 cap letter, 1 lower case, 1 number and 1 symbol and should not be a recognised singe word.
Example - Password1# not secure
Example - BetterThanMyBankPass1£ Is stronger than above example.
Also, you can't use old passwords that you have used within last 26 passwords.

After doing this you will need to check your details and mobile as listed above.
Title: Re: How to access your @tesco.com Email address?
Post by: Nomad on 13-11-21, 10:11AM
Phone number(s) are private, until owners choose otherwise, and no system should rely on it being given.
Title: Re: How to access your @tesco.com Email address?
Post by: chris9997 on 13-11-21, 11:50AM
Quote from: Nomad on 13-11-21, 10:11AM
Phone number(s) are private, until owners choose otherwise, and no system should rely on it being given.
i think one of the biggest problems with this whole issue of being locked out is the disinterest of the company and your manager to sort it.
If you cannot get your manager to sort it you can do it yourself starting with Logging onto colleague wifi which instructions are as follows
go to wifi on your phone select colleague wifi it will ask for user name and password whichh is when you put in your @tesco.com details the settings then should be EAP set to Peap Phase 2 set to none ca cert set to dont validate domain tesco global identifier is your tesco.com user name and password and then i think there was an extra identifier i was not expecting and i put in my tesco.com user name and it should then say succesful.
This will then allow you to access the tesco sites in work only however log into your account go to help and put in MFA in search it will take  you to get MFA once you get hear it will offer text and others i found text easiest make sure when entering your number you miss out the 0 and change flag to uk
Title: Re: How to access your @tesco.com Email address?
Post by: Redshoes on 13-11-21, 02:12PM
 I agree but this is about people wanting access from own device.
Title: Re: How to access your @tesco.com Email address?
Post by: lordadmiral on 13-11-21, 03:05PM
Use PC inside office not shop floor.
Title: Re: How to access your @tesco.com Email address?
Post by: Shoestring on 13-11-21, 05:56PM
By god how can this company make something so simple so complicated. Typical Tesco making everything worse! Most sites you go on simply ask for a phone number for a code sent to phone to access the site, simple. Tesco had to make it so you need to first log onto the system at work within the store mainframe, fair enough.
Then you are expected to download an app called Onelogin or some such, which is fine on your mobile device, but a nightmare on a PC, so now I need a third party authenticator.
SMS option still does not send a code and IP still not allowed after 3 days of setting up. I never use a mobile to access my data because to me it is broadcast and insecure, a PC with the right protection is safer (to me) so I need to access by this method only, never via mobile.
The system has changed to incorporate access into one system and one login, no one was told this with sufficient instruction seen as Tesco loves the complicated route. Some phones cannot access the Colleague WiFi, reasons unknown  ???

And to top it off wage slips are now in hours giving us the added headache of having to work out needless math or get an accountant  :-X  8-)

Once able to login to our account online it is a mixture of new and old. The help section and wage slip online either doesn't work or takes me to the old pages  ???
And it turns out wage slips are not part of Tesco 'one', it is an external site and the link to it is obscure. The menu has incorrect links and takes you to the old site pages that don't work or send you back to the one login home page.

No one can successfully make something simple so complicated and expect everyone to be psychic and know how to use it. Even when you learn how it still gives you the runaround... No wonder the stores are chaos!
Title: Re: How to access your @tesco.com Email address?
Post by: gomezz on 13-11-21, 06:09PM
Bear in mind it wouldn't be very secure to allow you to enter a phone number *without* being logged in as any old Tom, Dick or Harry could enter their number to access you personal information.

Basically it is relying on combining something you know (your password) with something you have (your phone) to strengthen protection against your information being hacked.
Title: Re: How to access your @tesco.com Email address?
Post by: Shoestring on 13-11-21, 06:53PM
I think it is purely a matter of being informed. If information was provided before the change and everyone aware of the process and instruction it would have saved everyone running around like headless chickens.... It's always the same!

And where do you get information... here, at Very little helps which is more help than Tesco, ironically.
Title: Re: How to access your @tesco.com Email address?
Post by: sunshineman on 14-11-21, 09:53PM
Communication and logic is not one of Tesco strong points
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 15-11-21, 03:13AM
Everyone still posting howtos in this thread... it's not the point. Tesco for obvious reasons doesn't want anyone to know about this site. It shouldn't be the place employees have to come to for tutorials on how to access basic info. I can't believe I'm on this site again, because I can't access the official one, trying to explain to people how terrible some stores are, how bad the communication chain is. I though this was the site that got that. My god. I don't even know how to continue this thought train..
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 15-11-21, 06:24AM
Quote from: Shoestring on 13-11-21, 06:53PM
And where do you get information... here, at Very little helps which is more help than Tesco, ironically.

shoestring you got it, I only just saw this looking back over the thread...
this is the problem, it's the same theme threaded into everything, stewing over the years with people going "eh it could be worse"... it appears to be a theme that's reflected nationally now, even globally, but in certain branches of this company it's like Hill House levels of sour, impossible disgusting rot. I don't know what to do but point it out anymore.
Title: Re: How to access your @tesco.com Email address?
Post by: Nomad on 15-11-21, 11:59AM
Verylittlehelps was a result of the company's actions, inactions and the lack of communication or the means thereof.

Employees needed a way to ask each other for advise, and a place to tell it as they see it.

VLH will soon be entering its 20th year.  Over 47,700 have registered for membership (don't bother telling me what % of employees that is, I know).
Title: Re: How to access your @tesco.com Email address?
Post by: LumosFoxx on 16-11-21, 04:14PM
Sorry for asking here, not sure how to post my own topic ...
I'm a Christmas temp and accidentally gave my old bank sort code during my induction. I've not been paid on 12th. I've finally spoken to the wages manager who took my details, and I was told she would update this for me. I've only been able to log into ourtesco while using the wifi at work (and this was briefly as I was leaving to see if I COULD log in, hoping I would be able to access it at home), and I am getting the IP address error when I try and log in now so I cant view my payslip or anything.
I'm not sure what to do at this point - the wages manager said the financial department were adamant I had been paid correctly which I haven't. They should now be updating my details, but I'm not sure how long this will take, or when I should expect to be paid.
Would I be best calling the wages manager tomorrow and asking? And who do I speak to about getting access to ourtesco when I'm at home? Is this even possible?
Stressing about the lack of pay, and not knowing who I need to talk to about it ..

[gmod]You don't always need your own topic, just find one that is connected with your question(s)[/gmod]

[admin]Welcome. Ref: starting new topic. Please read VLH Supporter Benefits (http://www.verylittlehelps.com/index.php?page=17)[/admin]
Title: Re: How to access your @tesco.com Email address?
Post by: barafear on 16-11-21, 06:35PM
I finally managed to set up my two stage authentification instore last week - but today, when I try to access ourte$co.com on an "outside" computer - it did eventually let me in (although I did get the SMS code to type in) - but the menu all seems a bit weird - I am met with about 12 "circular icons" - some of which are "MyShift" "Colleague Help" and several others.

All I wanted to do was to access the page with "News & Views" or even Tesco Rewards and Benefits.

I clicked on Colleague Help but that didn't seem to work either - anyone know which icon I should be clicking to get the latest news and views page please?

Thanks
Title: Re: How to access your @tesco.com Email address?
Post by: forrestgimp on 16-11-21, 08:26PM
Quote from: Nomad on 13-11-21, 10:11AM
Phone number(s) are private, until owners choose otherwise, and no system should rely on it being given.

That might be true of mobile phones but its not for landlines. Not sure there is an expectation of privacy for phone numbers of any kind.
Title: Re: How to access your @tesco.com Email address?
Post by: BUY TESLA STOCK on 16-11-21, 10:39PM
[admin]Post deleted as rude, inflammatory and pointless.[/admin]
Title: Re: How to access your @tesco.com Email address?
Post by: lordadmiral on 16-11-21, 11:59PM
Quote from: barafear on 16-11-21, 06:35PM
I finally managed to set up my two stage authentification instore last week - but today, when I try to access ourte$co.com on an "outside" computer - it did eventually let me in (although I did get the SMS code to type in) - but the menu all seems a bit weird - I am met with about 12 "circular icons" - some of which are "MyShift" "Colleague Help" and several others.

All I wanted to do was to access the page with "News & Views" or even Tesco Rewards and Benefits.

I clicked on Colleague Help but that didn't seem to work either - anyone know which icon I should be clicking to get the latest news and views page please?

Thanks

You lucky u get that far. My access is still restricted. It would be easier to hack tesco servers again.
Title: Re: How to access your @tesco.com Email address?
Post by: Totot on 17-11-21, 12:38PM
Quote from: barafear on 16-11-21, 06:35PM
I finally managed to set up my two stage authentification instore last week - but today, when I try to access ourte$co.com on an "outside" computer - it did eventually let me in (although I did get the SMS code to type in) - but the menu all seems a bit weird - I am met with about 12 "circular icons" - some of which are "MyShift" "Colleague Help" and several others.

All I wanted to do was to access the page with "News & Views" or even Tesco Rewards and Benefits.

I clicked on Colleague Help but that didn't seem to work either - anyone know which icon I should be clicking to get the latest news and views page please?

Thanks
Mine works ok after I cleaned all the cache and registry with cc cleaner on pc. Might works with just clearing specific cache.
But only works using chrome though, using opera I got exactly what is happened to you.
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 17-11-21, 09:00PM
Quote from: Nomad on 15-11-21, 11:59AM
VLH will soon be entering its 20th year.  Over 47,700 have registered for membership (don't bother telling me what % of employees that is, I know).

the most depressing of anniversaries (I love that it's here don't get me wrong, hope you know what I mean)
Title: Re: How to access your @tesco.com Email address?
Post by: whatajoke2019 on 18-11-21, 09:03AM
@barafear if you visit ourte5co.com/colleague that'll take you to the page with the latest company news. On an MPC if you sign into your account and look for Our Te5co on Store Apps that'll take you the same route.

colleague.ourte5c0.com is a bad link so until they update it will continue to show an error message.
Title: Re: How to access your @tesco.com Email address?
Post by: blacknight on 18-11-21, 02:42PM
Only good thing to come out is I cant do any training and now they jumping to try and do something :D :D
Title: Re: How to access your @tesco.com Email address?
Post by: surlaroute on 21-11-21, 11:53PM
blacknight that's beautiful n I can't wait I just need to get my mum to order some new uniform for me before she leave in march to extend the pleasure before Iactually have to kowtow to it