verylittlehelps

Explaining to the colleagues the challenges the store has when they do not have enough colleagues to support checkouts when required, and the impact that this has on their colleagues and customer service.
Explore the reasons they are reluctant to be checkout trained. For example, it could be one or more of the reasons outlined in section 2.
Discuss what we could do to help and support them overcome their anxiety or reluctance to go on the checkouts.
Ask them if they would be willing to at least give it a go and see how they get on.
This should be an open and honest discussion where you work together to find a solution that suits both the individual and the store.   Where the colleague is still not wishing to work on a checkout and they are covered by the agreement you may consider other options to solve the situation, such as:

Training the colleague to work on self-service/scan as you shop.
Training the colleague to work in another area of the store to release another colleague who has been trained on checkouts.

Back door tactics to renegade on the agreement!

This agreement is not open to discussion! They are using manipulation and bullying to override the agreement! The impact on their colleagues is due entirely to poor management and reduced staffing levels. To try this letting the rest of the team down is a very shallow tactic, and the fact it is printed in black and white in a training manual should be vigorously contested by the reps and union!

No they do not just "give it a go" as once trained they have given up their protection under the 2005 agreement

Self serve checkouts were already operational in some stores back in 2005 when the agreement was made between Tesco and the union, so it comes under the same umbrella for the checkouts agreement.

"There should be an open and honest discussion" yet no mention in the proposed conversation that the colleague be told they have a right to decline working on a checkout due to the 2005 agreement! Don't dare question my mental health as a reason of reluctance, I don't suffer from anxiety or have any underlying health issue that makes it difficult for me to get on a checkout, if I did it would be in my personnel file! I am reserving my right to refuse checkout training and duties...end of discussion!

As for the colleague going to work on another department to release that colleague to go on checkouts?? Who is actually left on the shop floor to swap with? All ambient will already be on the checkouts, the majority of fresh are ring fenced so are also untrained or reluctant to go, and their managers reluctant to release them and fail on their routines!

The other tactics have been just as sly...
The canteen was tendered out to a private company that was doomed to fail from the beginning, with higher prices, smaller portions and put out at 11.30 am to go cold!
The complaints poured in so they got rid having "listened to the feedback" followed by a trendy revamp and then left to your own devices! Bringing in clean as you go, expecting colleagues to clean up afterwards so as not "to let your colleagues down" yet no increase in break times or any definition of responsibility, it was all on a non compulsory basis, so just the naive ones did it!
Stripped the cleaners hours to the bone, then the "clean as you go stations" were introduced, for colleagues to attend to any spillages on the shop floor.
More "clean as you go" nonsense!

Don't be sucked in by these tactics, if you don't want to do checkouts then you just state you are protected under the 2005 agreement, and you are not letting your colleagues down, but the staffing levels for the department are!

Hey Vlad...good to see you back on the forum, even if it is only till the end of this month!

Quote from: oldfashionedplayer on 03-05-24, 10:23AMif they get abuse take it further? - don't stand for the abuse regardless, All i know is ours for night tend to have figured out that if they set off after a certain time from the said depot, they can unload it and by the time they get back they don't have time to go do another trailer, whereas we get some at times that are like yeah i just wanna keep going and just deliver it 3 hours earlier, So I dunno how long you guys are generally on the road / in places for or whatever but ones that deliver to our store at night are typically at the depot most of their the shift anyhow so they may aswell just fit it with everything since they typically either aint in it or aint moving from it.

The rules vary a bit between depots, but Tesco are clamping down on drivers wasting time to get out of second runs amongst other things.  A big part of the problem is that drivers often don't know their start time until less than 24 hours before the start of shift and don't know what their planned shift length is until they start, so planning/having a life around work can be a nightmare. Some weeks a driver might end up with double runs every day clocking up 55-60 hours regardless of whether they want the overtime or not.

Quote from: oldfashionedplayer on 03-05-24, 09:18AMTrue... not the fault of the driver as such but are drivers not given like a list of checks to go through of "is everything safe" "do you know what your carrying" etc  - incase they get pulled over?

We know what we are pulling... food and general merchandise. Its the same way we are not liable for the load being insecure i.e. not strapped as Tesco seal the trailers and all we do is check the seal. Only if the seal number is wrong can we break it, check the UOD label matches the store we are going to, and then request transport to change it. Now before anyone says anything... Curtainsider you can tell if the load is not strapped correctly as the cages will always bulge through the curtain, but fridges and double deck box trailers, you have no mission of knowing. Majority of times we only know of the carnage unfolding in the trailer when we get to the store.

When a company loads and seals the trailer, liability falls on the company and not the driver. Only way liability can fall on us is if we knowing continued driving know the trailer was not loaded correctly or the load itself felt insecure.

As for checks, all we check is the truck and trailer is road legal, i.e. tyres, lights, damage etc.. and off course the seal is correct. 

if they get abuse take it further? - don't stand for the abuse regardless, All i know is ours for night tend to have figured out that if they set off after a certain time from the said depot, they can unload it and by the time they get back they don't have time to go do another trailer, whereas we get some at times that are like yeah i just wanna keep going and just deliver it 3 hours earlier, So I dunno how long you guys are generally on the road / in places for or whatever but ones that deliver to our store at night are typically at the depot most of their the shift anyhow so they may aswell just fit it with everything since they typically either aint in it or aint moving from it.

Yes drivers have checklists, but they can't see inside sealed trailers & even if it's a barn door trailer/double decker they can only see the back row unless they unload everything which they can't do. How many stores follow the reporting procedure on mpro? How many actually segregate the bad cages rather than fill them back up? Some drivers do refuse cages and get abuse from the storestaff, but most try to be helpful.

True... not the fault of the driver as such but are drivers not given like a list of checks to go through of "is everything safe" "do you know what your carrying" etc  - incase they get pulled over?

they can also refuse to take the cages / dollies from stores if they aren't acceptable...

whereas stores have to accept the ridiculous mess that gets delivered to us with the message when complaining of "just transfer it to new cages" - Yes 55 cages / dollies / pallets of delivery to transfer over to new ones because Oh... look atleast 10 repair labels are still clearly showing but "can't be seen", bright as hell can can see them from opening of the truck.

Hardly the fault of the driver who has nothing to do with stacking the cages or loading them onto the wagons at the depot.

The same accusations could also be levelled at store staff who can't understand (or are too lazy to care about) the difference between plastic and cardboard, how to secure a cage door or how to segregate the different waste streams despite the PDA telling them how to do it, nor can they tell the difference between different tray types and sizes or even follow simple instructions such as labelling and segregating broken cages and dollies.

especially cause they kept their 3 course meals at their canteen, with their salmon dishes etc. if they wanted morale spend the money.. company just goes more and more downhill trying to leech off of the stuff they give staff

Given the mess we have to deal with in store every morning because the DC staff are too lazy or stupid to stack cages properly, the Depot CHIMpS* are lucky they get paid, never mind fed.

*CHIMpS: Completely Hopeless In Most Situations.

@oldfashionedplayer i would probably say i didnt ask as wasnt unsure what unattended means as i have always considered that to be reasonable to expect unattended to mean it wasnt in my sight and that i wouldnt get to it before any potential thief, but in the circumstances that day the employee could get to it in time so therefore it wasnt in my view unattended