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Started by newdawnrising, 21-07-22, 02:55PM
Quote from: Morris999 on 19-08-22, 06:15PMIt's been an absolute disaster!!Customers are constantly complaining about lack of main bank tills and queues.Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.
Quote from: newdawnrising on 21-07-22, 02:55PMHas anyone heard anything about store hours being cut again this time due to the rise in inflation. Conference call was this morning and will find out which departments next week. So many hours have been lost since January.
Quote from: lucgeo on 24-07-22, 09:25AMIt's not really about moving hours though, is it? It's about cutting hours...people have their hours moved, even shifts changed, for " needs of the business" but then the hours they're moving into are there because the ones who've gone, their hours were lost which resulted in not enough cover for that timeframe. We had the SM and PP constantly tell people if they didn't like it, there's the door! The same PP that was later in floods of tears, when the PP cull arrived...they survived it and kept their job, mainly because their partner was a SM in another local store, and the majority of other PP's on the group took redundancy! I was actually asked by the SM to try to deter union members from complaining, whilst the PP was going through a very unsettling time!!
Quote from: tablet on 19-08-22, 08:42PMWorth a read;https://www.retailgazette.co.uk/blog/2022/08/tesco-checkout-shake-up/Love the corporate customer service washing;The supermarket said last week that it would cut the number of traditional manned checkouts in store due to a "lack of customer demand".
Quote from: londoner83 on 23-09-22, 08:13AMIt's more about demographics. The majority of people under 50 have no issue serving themselves, whereas the majority aged 50+ prefer a manned till.For Tesco manning tills is one of the largest payroll costs, so it makes economic sense to introduce more self service tills.The gamble is, is now the time to alienate our older shoppers with a change our younger shoppers will welcome.
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