verylittlehelps

Medium Superstore:
SM
1 x Checkouts, Desk, Cash Office, PFS & Trollies
1 x Stock & Admin
1 x Grocery, Warehouse, BWS & Frozen
1 x Fresh, Produce, Non Food, H&B, Clothing & Bakery
4 x Shift Leads (includes 2 part times)
6 x Team Supports (most part time)

Sorry for your kids going hungry but I do not understand how anyone lets their cupboards get that Mother Hubbard.

Quote from: Morris999 on 19-08-22, 06:15PMIt's been an absolute disaster!!
Customers are constantly complaining about lack of main bank tills and queues.
Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!

We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!
It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.

We have been told to NOT encourage customers to do the viewpoint survey because too many now complain about the wait time which makes the SM bad.

Like you, Sundays are no longer popular and managers beg people to work them, it is not worth working as it's just a whole shift of taking flack and complaints.

I am yet to use a self serve machine that will scan as quick as a cashier on mainbank.

Quote from: madness on 18-08-22, 11:40PM

Quote from: newguy20 on 18-08-22, 11:21PMLarge extra, we have

1x Checkouts
1x CSD,PFS,Trollies,Security,Cash
1x GM/H&B
1x Produce
1x Grocery/warehouse
1x Frozen/BWS
1x F&F
1x Dairy/meat
1x Bakery/counters
1x Stock/admin

4x Night managers not sure how they are organised

You are still on the old structure. What the hell does the f&f manager do with their day!

Yes the structure hasnt drastically changed, however, when people have left they have been replaced within this structure.

F&F manager does seem to pick up 'odds and ends' across the store and does more duty shifts than average I think.

Oh and we also have a lead manager (have had 1-2 at different times over last few years) plus 5 team support front end.

Worth a read;

https://www.retailgazette.co.uk/blog/2022/08/tesco-checkout-shake-up/

Love the corporate customer service washing;

The supermarket said last week that it would cut the number of traditional manned checkouts in store due to a "lack of customer demand".

Was supposed to get a delivery between 7pm and 8pm, received an email at 8.15pm informing me it was cancelled. Sitting here hungry with 2 kids. Poor communication and another low from this shambles of a company.

It says "system error".  Would you understand any better if they told you the details?

I asked exactly the same question of our union area rep who I managed to collar when he came in store. He also said union membership had increased which I was very suprised about, I wonder if we're just being told that so that more of us don't jump ship. He asked what I didn't like about the new deal done without our say so and then said that if more colleagues were in the union USDAW would have more bargaining power. Jumped up, arrogant little   

https://www.manchestereveningnews.co.uk/news/uk-news/tesco-shoppers-angry-after-home-24803991

Anyone know why all online orders were cancelled after 1pm on Friday? (guessing both delivery and click and collect) Doesn't happen often, though I did manage to get a Whoosh delivery Friday afternoon so some stuff is working at least 

I've always wondered where these trial stores are that customers always seem to love the changes!!

However I think it's more likely the case that the project owner makes it all up to justify their job!!

All I know is that earlier in the year my store went to wait time and the project river came along(removal of main bank for more self service).
It's been an absolute disaster!!
Customers are constantly complaining about lack of main bank tills and queues.
Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!

We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!
It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.