Quote from: Morris999 on 19-08-22, 06:15PMIt's been an absolute disaster!!
Customers are constantly complaining about lack of main bank tills and queues.
Complaint after complaint is coming in via the online surveys and all we have been told by the project owners is,it's our fault customers are complaining due to us not selling it to them correctly, and if we did then they would all move and happily queue at self service!!
We used to full bank 12 tills on a Sunday, we now have 6 and all they give us hours for is on average 3-4 tills open!
It's getting to the stage were colleages who are contracted Sundays want to drop hours and those that did overtime are now reluctant to do it.
Quote from: madness on 18-08-22, 11:40PMQuote from: newguy20 on 18-08-22, 11:21PMLarge extra, we haveYou are still on the old structure. What the hell does the f&f manager do with their day!
4x Night managers not sure how they are organised