We once had a bloke, who had his jeans ripped by a collapsed trolley…they were obviously a high end brand expensive pair, which he had disposed of and had no receipt!
It was part of my then role, to communicate with the customer, I was instructed by the GSM to send some Tesco high value goodwill vouchers to the customer, by recorded delivery with the Royal Mail. The customer insisted that there were no vouchers enclosed on receipt, and the envelope was not damaged or tampered with on delivery

The GSM did ask if I may have dropped them, but wasn’t accusing…he cancelled the voucher codes and sent more himself!!
Lo and behold, a few months later the customer tried to use the vouchers that he insisted he hadn’t received
