Getting sick of tesco deliberately allowing customers to request we take shopping into their houses/kitchens. Thjs shouldnt get past website ordering stage. Had loads of requests recently for this and with infection rates going up tesco arent protecting their drivers health.
Pretty sure the HSE would have some very choice legal words and phrases to say around this.
I think it's unacceptable, have you refused to take any in and/or had any guidance from management? Hopefully lucgeo sees this and can advise if this can be classed as an unreasonable request or not
Customers can request, Tesco can request, however the final decision on Health & Safety lies with the cdd.
With the new Covid rules differing regarding the entering of households, within the four nations, and Tesco having stores in all four, they can't have a standard ruling across the board. It would need to be recognised on area/nation the CDD is based and what that nations ruling is, or if any local lockdowns with stronger restrictions in place.
CCD's should express their real concerns to their manager and store H&S rep regarding this relaxation of social distancing and entering people's homes.
I personally, would refuse to deliver into a customers home. I would inform my manager ( in writing, dated and signed) of my intent not to enter any customers household. I would deem it reckless, unacceptable and an unreasonable request, by needlessly placing mine and my families health at risk of infection.
It is an old core value of Tesco, that no colleague should be asked to do, or perform any task that they feel uncomfortable with. ( or words to that effect )
Any insistence from ANY manager, stating customers requesting shopping be delivered into their homes, should be met...ask that manager for their instruction in writing, dated and signed.
If your in the union, get the rep on board with this. If your not, still speak to the store H&S rep, but also 'phone ACAS for their advice and guidance.
I havent been forced to go into these places, its just not fair that customers are able to request it (its usually on the itinerary delivery paperwork), and in my place i know for a fact some drivers are taking it in risking other staff and indeed other customers. The fact that its on the paperwork as a customer request puts pressure on the cdd because the customer makes the order presuming its acceptable, the cdd gets sent to the address, and when there confrontation is all to common if you refuse.
This is something your H&S AND Union rep should be questioning with the SM and asking for clarification on the company stance regarding this. Customers should not be offered this option. It shows ignorance from all, in being offered and chosen...I certainly wouldn't want a delivery driver entering my home and kitchen...indeed no other postal delivery services have relaxed their procedures. The post office have to provide all their Posties with masks, as part of their role is to enter businesses to deliver, where it is now mandatory to wear a mask.
Any confrontation from customers...advise them to contact Head Office with their complaint, then excuse yourself, explaining you feel unwell and are experiencing excessive sweating...you'll find that door shut pretty dam quick :o
The only time I will enter a customers home is if they are elderly / disabled and ask me to do so. I will ask them to go into another room and take their shopping through for them.
If the shopping isn't in the sacks, I will unload the trays for the customer.
Disposable gloves will be worn for that delivery only and my hands will be sanitised correctly after wards as well.
The same goes for if a customer does not want to pack their shopping on the step if it's raining or blowing a gale, they will carry the tray through to the kitchen themselves and return it too me. As long as I am careful and wash my hands the correct way, then what else can we do.
I have voiced my concerns to management on our health / safety being compromised as the timing of going bag less, could not come at the wrong time when the Covid rate is rising fast.
It's a tricky one, but like every other daily situations we face, we just need to be careful and keep washing our hands etc.
it's slightly not much different for when we go shopping ourselves, you could pick an item up off the shelf and for all you know a minute earlier some may of already coughed and sneezed all over it.
Not sure if I am doing the right thing or not regarding what I have said above, but nobody is directing me or giving me any advice on what to do, so I am simply risk assessing each property when I deliver and taking it from there. Like many I have loved ones to protect and myself, so not acting like Covid is a myth.
One driving was complaining last night about customer handing trays, yet 5 mins earlier he had no problem breaking the social distance advice when off he was helping 4 other unload a drivers van.
It’s at the point where it really isn’t safe for drivers possibly 30-40 pickers touch the shopping put it bagless and the driver has to handle this and potentially unload everything. Plus spend longer with customers then ever before! Or stand in the rain while customer in packs! Then clean the trays in the rain outside 8-)
Make no mistake the recent clean your own tray drivel has been set out to cover the company! Not help or cover the driver it’s humanly impossible for any driver to clean the ammout of trays they need with the size of the runs. More sickness more danger more unhappy drivers! Extremely short sighted and harsh in my opinion
Anybody have any idea what is going on now with click and collect instoreit was 2 hours and we lost early load now its back with a 8-9 but there's a hour serving and a hour unavailable anyone know anything because no one knows whats happening in my store and it starts monday
Tesco have a duty of care to their employees, by instructing them to place themselves at risk, is failing in that duty of care. END OF!!
Let's get some perspective here....Tesco is just a big corner shop, run by people neither medically trained nor professionals in the medical field. If you worked in the local little corner shop, run by a local person, would you obey their instructions to take shopping into people's houses, putting yourself at risk ??? No, you'd more than likely, in no uncertain terms, tell them where they could put that order or do it themselves. :-X
I did put on another thread that when I placed my Dotcom order this week ,just before I put payment in , it now gives the bag less option again and tells you that the driver will now take shopping into your house as long as you are not self isolating.
Again....there are four nations that have differing Covid restrictions, and Tesco covers all four nations. I believe one of these four, have stopped people entering others households, restricted inside access for small set amount of family members, is being insisted by all nations.
Breaking any of these rules carries heavy fines, increasing in amount for persistent rule breakers. So who pays the fine ??? Tesco or the driver ??? A driver doing 10 drops per day is racking up a huge fine...who's name goes into the police records ???
Who do you think lol, driver will get thrown to the wolves
Hi all, new member here.
Have been reading this site over the last few years (since I joined Tesco), but never felt the need to join in on any subject, but have picked up some good advice and info from the comments here.
But this new bagless system feels like the final straw for me personally.
The country has just been told to minimise contact and keep distance, yet we are being told to take deleveries in. I refuse to, unless it is elderly/disabled when I ask them to leave the room and I use mask and gloves to empty items as quickly as possible. But even doing that, it is entirely possible that I could have the virus early stages and not know, and therefore put such people at increased risk.
But worse, is that now the system is bagless, the baskets are being handled, and taken into virtually every house, increasing contact, not reducing it as the government wants (and is sensible).
It is impossible to clean the trays thoroughly, and hand sanitiser is ok, but in my opinion not good enough to rely on no every tray is being handled. Don't forget we also deliver to isolated, and in some cases positive cases.
This system is against common sense, and government rules, and obviously health and safety. My (every other driver too) health and safety !
We must surely be able to officially object to this and get it altered immediately ?
I look forward to comments, and even to tell me I am worrying unnecessarily.
No one can argue your point it is totally impossible, but Tesco cover themselves via paperwork as it has a process. Dangerous game
Quote from: Welshie on 24-09-20, 04:35PM
I did put on another thread that when I placed my Dotcom order this week ,just before I put payment in , it now gives the bag less option again and tells you that the driver will now take shopping into your house as long as you are not self isolating.
No way i'd ever do this with the current covid situation
Quote from: rogerthedodger on 28-09-20, 06:51AM
No one can argue your point it is totally impossible, but Tesco cover themselves via paperwork as it has a process. Dangerous game
Process doesn't override government guidelines and recommendations, a strongly worded letter to your council will prompt them to send around some HSE suited bods who will spank the Tesco managers back in line.
It’s not the mangers in shops, it’s the head office who send down the ridiculous rules when nowhere near the action
I personally would be wearing gloves to carry trays to customers,placing at doorstep or back door.No entering property at all regardless what customer or Tesco wants.Green trays can be picked up either later in day by driver who is passing area or next time customer has a delivery.Tesco don't care about their staff anymore!!!
No way should anyone be leaving trays with a customer nor even allowing them to touch the trays though the latter is sometimes foiled by the customer picking a tray without or before asking if they can do that. My view is that the tray liners should continue to be used free for all customers for the foreseeable future. Going back to bagless is a significant risk factor! I strongly advise any of you reading this that have deliveries and value the health of yourself and your family then pay the 40p for tray liners.
Hi everyone I got in touch with guv. Co. UK regarding covid rules and breaches in my store and was advised the local environmental health department are the ones to speak to by phone direct is quickest and easiest as you can give all relevant inf and answer any questions straight away very effective so please, if necessary do this and including for the entering people's homes issue. The environmental health are local and can deal direct by just turning up at store if necessary
My area has gone into local lockdown, shopping in local Tesco today, was informed that the local council visited the store yesterday and instructed that the cardboard dividers, used between back to back cashiers, be removed and placed toward the end of the packing area to prevent customers leaning over/around the protective Perspex screen. They have also stated no cashiers be seated back to back, and only alternative checkouts may be operating at any one time.
Apparently they arrived again today, unannounced, to check all rules were being adhered to.
I'm gobsmacked that bagless has returned at this point in time. Most customers don't want to pay 40p/tray for the liners, so either we have to wait while they empty the trays at the door (takes ages, in most cases) or just let them take the trays to the kitchen to unload themselves. I know we shouldn't do that - but to be honest that's what I suggest they do, otherwise I'll be standing on the doorstep forever waiting for them to unpack one item at a time.
Anyway, it's immaterial to me - going bagless again, with the associated increase in risk at the present time, was the step too far and I've handed in my notice. It's going to be a fun couple of weeks seeing how low I can get my score on Lightfoot before I leave :D
Well, all I can say is that there must be some absolutely bloody awful drivers working for Tesco! I purposely ragged the arse off every van I drove this last week, just to amuse myself by seeing how low I can get Lightfoot to score me (47% is the best I managed, by the way!) - and the league tables STILL place me in the top-scoring half of the scores for my store, and in the top third of the weekly scores for Tesco nationally! "They drive among us..."
I've experienced a couple of tricky situations this week along with other drivers, when we have actually delivered to customers self isolation with Covid symptoms.
No information on the manifest to tell us this beforehand and the customer hasn't got bags. Plus I've had 2 customers tell me their situation after they have handled the trays etc.
I know that all we can do is wear disposable gloves and keep sanitising our hands after every drop, but I don't think that anyone seems to care about what mental stress this can place on drivers. We all have loved ones and we all have ourselves to protect and we could end up spreading to customers too.
Everything that we are reporting back at Store just seems to be falling on deaf ears. We have drivers who are off on the sick and self isolating so we are getting more extra deliveries to try and contend with as we are short of drivers too.
It's all very frustrating and doesn't help when you can't seem to get hold of anyone to speak to get things off your chest.
Yesterday we read in the media that Tesco have made over 500 million and yet seem quite happy and intent on compromising our health and safety and won't listen.
Exactly this.
There must be some way of getting somebody in a senior position, or alternatively an external position, to address this situation.
It is all well and good reporting it as a driver, but if nothing changes, then it is still unsafe.
If it is unsafe, surely it can be stopped? How is the question.
Is it safe for more people to touch the trays, or is it more dangerous/likely to help spread the virus?
Go to the very top and escalate it to him. I escalated a problem to Leahy once s i was getting nowhere, believe me things started happening almost immediatley, got called into the office by PM and Store Manager and was told I shouldnt have gone above his head,my reply was, well if you had taken heed of what i reported and taken action, then i wouldnt have needed to, no reply lol so do it,its the only way these people will learn.
Asked manager process, manager stated we go in as we have to assist vulnerable customers, i said no as employers legal duty of care is towards me not to customers
I have seen the Covid -19 Risk assessment and there are quite a few concerns on here now, that are simply not happening and we are being instructed differently. I can only speak of the Dot Com side of things of course.
I have attached a copy if that is okay with the moderators. If not please delete and accept my apologies.
Certainly not being supplied with enough hand gel. We had a small supply of the 100ml dispensers but one of those barely lasts a morning if used as it should be and now we are even out of those.
As for writing "Unable to sign" every time, sod that for a game of soldiers! I just sign a single straight line. If they can't work out from the context what that means then they need to pay more attention to the news.
No way cdd's have time to clean and wipe down the van and equipment either during or at end of shift.
Unless they have small run, in our store runs can take you to within 10 minutes of your finish time before your even back at store, insufficient to unload, do paperwork, any returns, then clean equipment ! Sorry but in many cases not possible to meet this unreasonable target
I wipe down the van touch points: Door handle, steering wheel, gear stick etc at the *start* of my shift as I take individual responsibility for my own safety and I expect everyone else to do the same.
Quote from: gomezz on 09-10-20, 11:13AM
I wipe down the van touch points
So do I.
I have a spray bottle with dettol solution that I can spray on handles etc, along with a wash bag to sanitise my gloves after every drop.
As regards entering houses, it is the drivers "dynamic risk assessment that counts, NOT a managers.
As an aside, you can also use the ERA section 44 as a defence/counter argument against going into houses.
The quote below is from an employment lawyers website.
""Some of the key rights that an employee is entitled to include: -
To be equipped with the necessary safety equipment free of charge.
To be able to inform his/her employer of any Health and Safety concerns that they may have without fear of any disciplinary action.
To have any possible risks to his/her Health and Safety assessed and controlled as far as possible by the employer.""
There is a pdf here someone posted which details measure such as bagging which were being done near start of pandemic, now they dont do this unless a customer pays for them or tray liners, this is a backward step for the employees safety
Going off topic slightly here, but the expectations of a lot of companies is reverting back...despite the rise in Covid cases again!
The Royal Mail has deemed it safe as from today, for all van sharing to recommence on a "voluntary basis" anyone declining will be expected to cover the shifts of those who agree to van share. I know a Scottish MP has taken this up with the Royal Mail...but it just goes to show how little thought these companies have for their employees health.
The backlog of parcels is running high, and with a forecast of another lockdown a possibility, they are wanting to clear the decks for which may prove to be an extremely busy Christmas period, with online ordering and people sending pressies.
As a result of this latest development, the sheer volume of parcels building up, low morale and staff shortages and with a terminally ill parent who is more dependant on help everyday, my partner has just handed in their notice...42years of service...never a day off sick for the first 26 of them, then promptly disciplined for two sick absences in one year suffering from ankylosing spondylitis A.K.A. postmans back!
So with two years to retirement, enough is enough, life's too short and getting shorter by the day.
Not everyone can just pack their job in, so you must take every precaution to protect yourselves and your loved ones...don't put yourselves at risk people, on the instructions of some manager flouting the rules to score brownie points with the SM :-X
Customers expect 8-)
Furious Tesco shoppers QUEUING for Christmas delivery slots with 300,000 waiting to book (https://www.thesun.co.uk/money/16748141/tesco-christmas-delivery-slots-book-online-queue-huge/)
Get your fingers out lads & lassies our customers expect as well :D ;D
No slots left at my local already why are staff not given priority.well Lidl it is then this Xmas.
Ha it is beter to wait few hours watching into screen waiti for a slot. In the same time they could do theirs shopping :D
Quote from: chunkymufc on 08-10-20, 07:32AM
I've experienced a couple of tricky situations this week along with other drivers, when we have actually delivered to customers self isolation with Covid symptoms.
No information on the manifest to tell us this beforehand and the customer hasn't got bags. Plus I've had 2 customers tell me their situation after they have handled the trays etc.
I know that all we can do is wear disposable gloves and keep sanitising our hands after every drop, but I don't think that anyone seems to care about what mental stress this can place on drivers. We all have loved ones and we all have ourselves to protect and we could end up spreading to customers too.
Everything that we are reporting back at Store just seems to be falling on deaf ears.
We've been using an App at our store built by one of our drivers who runs an IT business. We can put a warning icon against the address if a customer declares they have covid at any point. It stays on there for 30 days and then drops off. May not help the first one to be told, but helps everyone else delivering after that to at least know what the situation is and plan how they deliver. I've even called the customer ahead of time to confirm it and then I use the tray liners we carry in the van to bag up the shopping and leave it on the doorstep, then knock the door so there's no contact at all. App is called DALUS
If I left a van door unlocked overnight but key was safe can I get fired for that. Random I know, but I can't start my own thread.
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No, you will most likely get a lets talk, A couple of Managers named Michael Mouse will have you believe otherwise though.
I had my christmas shopping delivered today as I always take advantage of the 15% to do my monthly shop, granted I booked the slot three weeks ago, but with a bit of forward planning, you can't get disappointed
I have been at odds with the store for well over a year now about delivery protocol during the Covid situation. I have been told on many many occasions by customers that I am wrong when I tell them that trays cant be taken into the property by the customer, they tell me that I am the only driver that stops them, ergo I am wrong. We have even had the customer support tell them that they can handle the trays. This goes against the statement in the Covid faq's on the grocery website and the latest delivery protocol that we have access to. I seem to be the only driver cleaning the van touch surfaces before I go on a run and I am being told that very few drivers wear a mask while delivering. I am getting no support from the store management, I have even been to protector-line. In this situation the customers make it personal with trays being thrown at me, have been called a"f**king idiot" "a pr**k" and all manor of things. What are others experiences?
Ask your manager to print off and sign the latest Covid safety guidelines! Bet ya he doesn't >:(
Quote from: davidatperces on 15-12-21, 04:57PMhave been called a"f**king idiot" "a pr**k" and all manor of things.
Tell ya what, if any customer had ever spoken like that to me, I'd have made damn sure they got a couple of very discreet little 'extras' in ay future drops I had to their address!