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Physical attacks/threats on staff.

Started by fatty, 04-11-07, 03:17AM

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Quote"We do think the community order threshold has been passed," warned chair of the bench Alan Elias, who ordered probation reports.

Nothing really to think about, assaulting a worker simply doing his duty and causing a couple of grands worth of damage to a store because he could not get his own way and purchase cigarettes. That should result in custody without question.
Do not let anyone tell you there is not a decent job and life beyond Tesco.


I agree, custodial sentence is warranted.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.


Drunk Scots chef attacked Tesco worker and threatened 'I'm going to kill your mother'

QuoteA drunk chef attacked a staff member at a Tesco Express after telling him: "I'm going to kill your mother".

Gordon Bees came into the Edinburgh store despite being barred from the premises before carrying out the assault.

The 34-year-old dad-of-five later went into a neighbouring hotel and assaulted a worker after claiming he wanted a room.

Police officers arresting Bees had to put him in a spit hood after he began coughing and telling them he had Covid-19.

What a fine example of a human being, NOT.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.



QuoteMinimarket in St. Peters robbed by armed men

Paradise  :question:

Needs a makeover !
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.


The Police are just as bad. Rang them every night for a week once because of antisocial behaviour and drug dealing in the carpark.
They never even drove past


Tesco worker gets €15,000 over 'campaign of bullying'

QuoteFrank O'Dwyer told the tribunal he had been singled out, shouted at and berated by his boss over a period of ten months following Christmas 2018, when he was transferred into the supermarket from the petrol station.

He said it culminated with him being physically assaulted on the shop floor by the manager.

Well done Frank  :thumbup:
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.


This is what I mean by Tesco being legally immune, €15,000, is not even 1% of their legal budget, really needs to be at least €15 million if we're to believe the legitmacy of the justice system.


Verbal abuse is on the rise in phone shops when customer has a broken phone that will cost them or they don't have credit for a contract phone it's becoming more common store managers are not interested I am on the understanding that verbal abuse is classed as a common assault ? Next time just will phone the police ?


But we have headsets and cameras so we are totally safe  :D  ;D  :D  ;D


Do work the BWS department from time to time but luckily they haven't pushed the body cams on us yet. Really do not like them and to be honest if I ever felt my safety was at risk I'm not gonna be suddenly ok with a body cam. I would leave the job if I felt my safety was an issue.


Report it to duty manager. They will log it on the incident reporting system. It's important as store incidents can contribute to guarding hours.

Also, wearing a body cam may help. Follow your star training.

Stay safe.
It's never as bad as you think


Terrified staff at Bristol Tesco branch 'in tears' after incidents

QuoteHe said the store had cut security hours. Mr Cox, who had worked for the company for six years, said: "I loved working for the company and had a lot of respect for them. But in the last two months, we have had multiple threats with weapons and a robbery at the ATM."
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.


Well I. My store we have been spat at sworn at and physically threatened these incidents are logged and yes we get more security hours however what the security guards can do is minimum they will stand there and phone the police the law needs changing if you are a nurse or dr or fireman this would be delt with differently it should be anyone working face to face with the public and body cams can not be worn in a Phoneshop as this could breach dpa what can be done ?


Why can't you wear bodycams in the phone  shop? Most of the time they aren't recording and just act as a deterrent. If u feel threatened you then hit the record button.

 If someone is threatening or abusing you aware they are being recorded I doubt very much they will be giving you any personal data.


@londoner of course its personal data,name,address,bank account number etc,all things when getting contract out
Tesco Finest Karma,best served bent over💩


Misunderstanding of the DPA.  Such information can be recorded and held if the company registers that it is doing so along with the reasons for doing so and if the data subject (ie customer) is clearly informed that this is being done.
"The progress of the kart is more important than its direction"


Had a customer on sunday who was using scan as you shop, and the handscanner was going slow.

Went to a service check. While scanning the items, the scanner rebooted itself. It recovered the transaction (we're on the new software for says), and went back to the customer scan screen. I loaded it up again, and it went back to a partial check.

I wrongly assumed that I would need to start the check again (no-one told me otherwise). I scanned something that i'd already scanned, and it went to a full check. I apologised, and started the full check. The customers husband then said to me 'if that had been a large amount, I would have launched that (referring to the hand scanner I think) at your head'

I was so shocked, I didn't think to hit record on the bodycam. I just ignored it and finished the check.

Couldn't get security either, as they were on their break (a GA was covering). I did tell team support after my break (they said not a lot could be done as I didn't hit record), and also told a manager later in the day. Was told they would speak to me about it the following day.

They never spoke to me about it the next day, even though they saw me, and said hello at least once.

I would have mentioned it again, but in all honesty i've given up. I don't feel supported by management anymore.

Duff McKagan

Would have been the end of the transaction had I been threatened in that manner, the customer would be leaving the store with no shopping.


Treat it as a learning curve and move on.

You'll never get the backing from management, it'll just be your word against a valued customer who they won't risk upsetting!

If you see the customer again, turn your body cam on immediately, just carry on as normal, but if the customer decides to make further comment on the previous transaction or gets arsed again, you've got it recorded from the start.
Live for today. Learn from yesterday.


If you get threatened, whether your body cam is on or not, step back and proceed to tell the customer you are no longer serving them, any team support or manager who decides to overrule and allows the sale going through when your not happy is deemed to be going against company policy for backing you and can face disciplinary action due to it. So be sure to raise a complaint if they do override you as they are putting sales above your safety, customer and possibly  could end up with a media scenario if someone records it instead.


Also very good advice from oldfashionedplayer  8-)
Live for today. Learn from yesterday.


Booze trip to Wick Tesco costs man £1000 after drunken threat to shop assistant
QuoteMichael Nicolson told the woman: "I will cut your head off."

His visit to Tesco in Wick proved a costly one as he was ordered to pay her compensation of £1000 at Wick Sheriff Court on Tuesday.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

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