What i wish to do is log any abuse, in what ever form in this section. If it happened in your store be it verbal or physical could you log it?
This article shows i believe that incidents are not reported, they should be. We are going into the busiest time of the year in retail, so lets be honest, the most dangerous time for us all.
http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013 (http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013)
Lets log EVERY incident in stores, lets see how many we get here ???
FATTY,
Your actions dictate your future, your inactions your past"
I wish you well on this fatty. I tried to get something similar going for attacks on Drivers about five years ago. Serious ‘Road-Rage’ to a little old lady taking a swipe with her brolly at the Driver crossing her path whilst delivering to a store is all a form of abuse and possibly an assault. I contacted the freedom for fear campaign managers within the Union and have spoken to the Union hierarchy several times but too date nothing has happened. I had eleven (11) examples of assaults on Drivers from my own depot over a nine (9) month period ranging from a hammer attack on a female Driver, a block of wood thrown at another, a slab of concrete dropped from a bridge onto the cab of the vehicle passing underneath to another Driver being dragged from his cab by three (3) ‘Traveller’s,’ luckily for him he was an ex-Royal Marine Commando and was more than able to take care of himself. I accept many Drivers do not push too hard for some form of recognition of this problem, they report it, nothing happens, they get on with it and deal with it differently the next time. I have argued that should a Driver ever retaliate and lose their job as a consequence I would ensure the facts I have are sent to every available media source available illustrating that both Tesco and their Union partnership do not really care enough about their Driver population. :( Kindest regards Billybong.
Death is the wish of some, the relief of many, and the end of all.
Wel all incidents should be logged in store as a matter of course, it is in my store and my previous one as well, your security manager should be doing this as part of his daily routine, obviously he is not!!!!!!!!!!!!!!!
A cigarette kiosk assistant Id'd two teenagers. One wanted to buy cigs, the other was with her. She refused the sale as the one who wanted the cigs could not provide ID. The second person said they were 18 and would buy them. She asked if they had ID and as they didn't, she refused them also.
She was verbally abused and spat on.
Anne (moderator)
It is better to remain silent and be thought a fool than to speak out and remove all doubt - Abraham Lincoln.
Sadly, last week two of our security guards were assaulted whilst apprehending shoplifters.
an incident of shoplifting happened a member of staff pursued and had a knife turned on him.
Fatty,
17/11/07 - 1 x Drunken male was verbally & racially abusive towards staff and offered violence towards yours truly.
It's grim up north !
does this count? when i was 7 months pregnant with my first child i was "rammed" with a trolly which caught me across my tummy, it bruised, it was reported to a manager but i dont know if it was put in the book.
i dont have an attitude problem you have a perception problem!
P.S in recent months i have also bn shoved out the way when customers want past, and had a melon thrown at me (dont laff).
i dont have an attitude problem you have a perception problem!
Im pretty shall being rammed by a trolley is classed as assault if the customer did it deliberately like if they were in a hurry to get to the till & should've been reported as well as the accident book of course if injured :o
Psycho eyes (Moderator)
Psychee for short.
Recently asked youth for id for cigs. got verbally abused and then he threw his lucazade bottle at me (missed). Next day he came in again and I refused to serve him but another cashier did but with no cigs. Last week he was asked again for id and he went mad in front of a load of customers (men included) and not one man said a thing.
Security were called and he is now banned.
quote:
Originally posted by billybong
I have argued that should a Driver ever retaliate and lose their job as a consequence I would ensure the facts I have are sent to every available media source available illustrating that both Tesco and their Union partnership do not really care enough about their Driver population. :(
Kindest regards Billybong.
Death is the wish of some, the relief of many, and the end of all.
if i remember rightly few years ago a either livy or dundee driver was sacked for protecting his wagon,hit the offenders and was dismissed as they were potential customers :o
worker ant
Couple of weeks ago I confronted a shoplifter, he denied all, a family member brought the goods back and he decided to threaten my colleage. Was asked to leave and decided to get violent.
Being taken to young offenders court in a few weeks. He fully admits assult and now denies the charges that we aggrivated the attack.
Also our SM has been voilently attacked on two occasions for asking to search customers, or asking them to leave after they know they have been verbally barred on past occasions.
Count this as 3 :]
3 X Verbal abuse plus one count of assault in the last 3 days. It's that time of year again!
It's grim up north !
Had a handful of coppers thrown at my head when i got richmond kingsize instead of superkings,called duty manager he made me pick them up count them and then ask the abusive customer for the rest of the money... lol
:P dunno if this happens in all stores but on a sunday night all the tills go down for approx 10-15 mins. as usual there was about 4/5 annoncments but one customer hadnt heard so he decided to throw the contents of his trolly at us.....thank god he had a bad aim!
Customer was unable to get two products they wanted so told me that "your existance is pointless" they then walked off so i dont know if they ment Tesco or me personally, either way not on
an abusive customer had his alcohol that he wanted to buy taken away from him as he was drunken and sweary.
proceeded to throw 2 chip&pin pads at staff behind the till, then grabbed a bag of customers shopping and threw it down the ready meals aisle.
police grabbed him outside :D
one of the drivers at our store was kept in a customers house while they complained via telephone about there shopping not being in carrier bags he told whoever it was he phoned that he was'nt going to let the driver go until the matter was delt with.. :o
even after driver complained to manager about the way the customer treated him we are still expected to deliver to him !!! :(
When you were born, you were crying and everyone around you was smiling. Live your life so at the end, you're the one who is smiling and everyone around you is crying.
why would you be upset by it not being in carrier bags ?
not to sure bloke is just an arsewipe but dont think we should have to deliver to people who treat us this way :( id like him to try an stop me leaving ;D
When you were born, you were crying and everyone around you was smiling. Live your life so at the end, you're the one who is smiling and everyone around you is crying.
quote:
Originally posted by redstar
why would you be upset by it not being in carrier bags ?
For exactly the same reason by it being in carrier bags, especially "too many" carrier bags.
It doesn't help that the picker id is no longer on the tray label so you cannot now provide targeted "feedback".
If they are stopping you from leaving, isn't it false improsinment (sp?) and can't the police be called to arrest the person holding you there.
I would say so Geezer ..... I would be straight on the phone to the police if it were me ...
Scenario ... "May I use your loo please"? Mobile phone out and dial 999!!
Don't let work steal the good bits of your life!!!
Last Night 22nd Dec. we had 3 guys walk into the store select 3 boxes of beer and walked straight out and into a waiting TAXI!!!!!!! in front of the store. the night team tackled them ripping off a Chelsea football shirt (who ever they are) off of one of the guys backs, there was a few exchange of fists the beer was saved. THE FU**ING TAXI DRIVER drove them all away. Police wanted nothing to do with it as they were all in town keeping the peace or so they said.
Coventry Crosspoints Finest.
quote:
Originally posted by scammster
one of the drivers at our store was kept in a customers house while they complained via telephone about there shopping not being in carrier bags he told whoever it was he phoned that he was'nt going to let the driver go until the matter was delt with.. :o
even after driver complained to manager about the way the customer treated him we are still expected to deliver to him !!! :(
When you were born, you were crying and everyone around you was smiling. Live your life so at the end, you're the one who is smiling and everyone around you is crying.
hi
this is quite clearly a case of kidnap and false imprisonment call the cops next time you see him let him spend the next 10 years behind bars and tell him theres no carrier bags in jail.
staff of all departments in store and treated like dirt on the customers shoes who do they think they are anyway.
Im new to this sight but my time at Tesco was most amusing, Lets just say I was the store idiot who spent more time in the managers office rather than stacking veg on Produce. I worked at Tesco for 4 years, I know, dont ask me how I managed such a lengthy period. Anyhow, here are just a few reasons as to why I was in the office and receased written warnings....
1, Throwing away a cauliflower, yes, one cauliflower without wasting it, because we all know, wastage is the number one priority and contributes to such a heavy loss in profit.
2, Ok, this was my own fault and I was actually suspended for a few days, some how somebody set me up by squeezing extra pieces of chicken from the hot deli into my own box of chicken. I suppose going to a manager on the till was my own stupid fault after she became suspicious when my box weighed as much as an house brick.
3, For saying the word ***** ****** with a work colleague on the shop floor, come on, weve all done it....
Let me tell you, there are many more....
PS. Id just like to say a big hello to my store manager ***** ******* from the Tesco Store on **** Bradford. I love the way your head shines in the light of those ever creating migraine annoying lights within our stores. I loved the way you said ''Why, good morning ****, how is one this fine day'', obviously this isnt the case, you spoke about 2 words to myself during my time at your fine establishment. See ya later Pal!!! God, I've always wanted to say that.
Ex Tesco Employee with some very disturbiing tesco gossip regarding the hell hole I once worked within
Hello Perryman.
Welcome to VLH. Sorry but I have had to edit your post for directly naming someone and giving out a location.
The Guvnor
quote:
Originally posted by gomezz
It doesn't help that the picker id is no longer on the tray label so you cannot now provide targeted "feedback".
Keep the tray label (stick it to the back of the manifest and write what was wrong with the tray:stuff not in bags, eggs under tins etc) and your manager can do a tray audit with one of the teampads to find out who picked the trolley.
you shop, I drop
I.AM_a driver
My current manager cannot find their own arse with a banjo. Even if they could there is the other little point of the practise of people using any old staff card they fing laying around to pick under. I never pick but somehow find myself halfway up the performance table. ;)
Perryman I've said the 'f' word at earshot of a customer once, but nobody complained to a manager about it. :P
Psycho eyes (Moderator)
Im not changing my float day for anyone!
those league tables are a joke and far from accurate whilst a driver i once had quite a high percentage for late deliveries or something similar , I just happened to have been on holiday that week!
We have a group of teenage's come into our stor every morning before school, we noticed they went straight to the drinks and then left the store so we started to watch them and they were taking red bull cans and putting them into there bags. One day they caught a member of staff watching them so they did pay that time but then started being abusive to the staff. Management were informed but they still let them back in store. So we got our new security gaurd to watch them and he to got abuse from them and still managemnt let them back in, so one night they boy that was the ring leader came in with him mum shopping so the gaurd walked over and had words with them both and to this day the gang have not been back in store.
http://news.bbc.co.uk/1/hi/england/dorset/7173285.stm
ridiculously sad news story that. Why the hell should you let yourself get stressed out at a shop? you're not being held hostage.
Yesterday whilst stopping a "notorious" shoplifter the bugger pulled a 9 inch screwdriver on me, now that want fun! When searched he also had a bag full of sharps in his possession. Last time he was in store he also attacked two members of security, he has been in prison on many occasions, yet, again he was released within thirty hours ???
Where is the protection for the public and retail staff?
FATTY,"Decisions are made by those that turn up".
ooohhh forgot to menntion,our night duty mm got clobbered by a drunk that was being escorted out of shop,he hit him with a stookie(plaster cast)and gave him a right sore bashing,now what would have been Tesco`s reaction if the mm hit him back????
:) worker ant :)
I think I would have "accidently" tripped, dragging the assailant down with me and making sure he hit his head on something hard and / or sharp.
"The progress of the kart is more important than its direction"
quote:
Originally posted by gomezz
I think I would have "accidently" tripped, dragging the assailant down with me and making sure he hit his head on something hard and / or sharp.
Nonesense.... you should fall and take him with you, ensuring his cast gets clobbered nicely....
http://www.hastingsobserver.co.uk/494/Maximum-term-for-thug-who.3710856.jp
Two years for nearly killing a man ??? >:( :(
FATTY. "To defend everything is to defend nothing". Frederick The Great.
quote:
Originally posted by chartley Nonesense.... you should fall and take him with you, ensuring his cast gets clobbered nicely....
I prefer my way. Gammy arm verus wheelchair for life / coffin? No contest.
"The progress of the kart is more important than its direction"
quote:
Originally posted by thehappytent
an abusive customer had his alcohol that he wanted to buy taken away from him as he was drunken and sweary.
proceeded to throw 2 chip&pin pads at staff behind the till, then grabbed a bag of customers shopping and threw it down the ready meals aisle.
police grabbed him outside :D
He's being sentenced next week.
The system may have actually worked in our favour for once 8)
What about abuse - mainly verbal from other members of staff and bullying from certain management.
I think im better off in Coventry!!
Shop staff forced into toilet by gunman during raid
http://www.dailyecho.co.uk/search/display.var.2101261.0.totton_raid_shop_staff_forced_into_toilet_by_gunman_during_raid.php
Where all think alike, no one thinks very much. Walter Lippman
quote:
Originally posted by tawnyowl
What about abuse - mainly verbal from other members of staff and bullying from certain management.
I think im better off in Coventry!!
Happens too much in stores tawny, what is needed is people to report it to senior managment I know of cases where people feel that people are grassing on other staff, this aint school this is a PLACE OF WORK, the back up should be there and if it aint take it further if your in the union call your area union rep, if not take it out of store to H.O.
just a thought
quote:
Originally posted by The Mrs
Shop staff forced into toilet by gunman during raid
Looks like they've got him
http://www.thisishampshire.net/mostpopular.var.2106738.mostviewed.man_held_over_tesco_robbery.php
Where all think alike, no one thinks very much. Walter Lippman
quote:
Originally posted by dizzy_1
P.S in recent months i have also bn shoved out the way when customers want past, and had a melon thrown at me (dont laff).
i dont have an attitude problem you have a perception problem!
Sorry i just had to laugh at the Melon being thrown, what an absurd thing to do, hope they got banned from the store
well while was at HMP Tesco i witnessed two forms of attack on staff.
The first was a young girl workin overtine on cheackouts when an asian customer spat at and threatnened to cause physical harm if girl the old milk vouchers wren't accepted for items that weren't covered by the vouchers,the operative point blanky refused to serve the customer and suffered the above a=stated treatment but yet got no backing management(even though front end manager dealt with situation and agreed customer was in wrong) and got sack.
The second case was where close friend of mine was verbally and almost physically assaulted because he wouldn't let a customer use his wifes card at the pertol station(he was covering breaks) and then at the self service tills when he refused a sale because the customer was using his wifes card yet again and had gone above the security limit the customer got aggressive and violent at this point so i tried to calm the customer down and explain what the problem was before calling for security back up and having the customer taken off premises. the operative was then questioned about there conduct at the tills and given verbal warning for something tesco is trying to clamp down on
Since taking over my store 2 months ago, have filled out 7 incident forms.
Particulary nasty one last month where TL and CA were beaten up.
Classed as a low risk store because previous SM's never reported anything to Security Support.
Fill the forms on Host or nothing will ever get done.
To Dare is to Do
Quote from: Gremlin on 01-06-08, 08:04PM
Since taking over my store 2 months ago, have filled out 7 incident forms.
Particulary nasty one last month where TL and CA were beaten up.
Classed as a low risk store because previous SM's never reported anything to Security Support.
Fill the forms on Host or nothing will ever get done.
To Dare is to Do
This is so so true....
The same at my store.. quite clearly high risk .. there are dispersal orders all around the store and right up to the perimeter however dont cover the walkways or carpark unfortunately so that comes down to us..
Once each incident started to be logged and sent via Host we have now had more money put in our security budget
A shoplifter was spotted hiding make-up down her clothing by a member of staff. She notified a manager who in turn notified my dad who is a customer champion on the door. On his own again -cause the in store security had gone off on another driving jaunt for .com, but thats another story. There was a man with the woman and they were stopped from leaving the store . A bit of an altercation arose before the arrival of police. My dad was pushed and almost ended up in the floor. The manager decided to let them go as things were turning nasty. Fortunately a customer saw them leaving in their car and forwarded the reg plate, this was passed on to the police who managed to stop them 15 mins up the road coming off the motorway. They have been charged and are out on bail. The make up has been returned estimated at around 800 quid worth.
But needless to say it has shook my dad up and has been having trouble sleeping. >:D
so it still happens customers putting the boot in i worked for tesco for 13yrs left in 2001 best thing i ever did i now work as a qualified mental health carer recently qualified after 12yrs abuse from customers i decided to take that leap glad i did and found there is life after TESCO i still talk to mates after all these years so if you are thinking of leaving take that leap of faith i did :)
i did a 9 year stint there 12brook3 and like you know what it's like on the other side , my dad is just hanging on for iminent retirement. he only keeps working cos he likes his nforeign holidays so much :D
I can only describe my last day at Tesco as coming to the end of a prison sentance. When I was let free from her evil cluthes it was such a big weight lifted off your shoulders. All the politics and the nastiness, the threats and the constant worry, all gone! I would advise anyone who actually wants to one day have some sort of personality to do the same. I know this will offend many reading this, but whether you notice it or not, the truth is when you work for Tesco you are little more than a loyal lapdog, a poodle, a bitch, one of the Pied Pipers rats!
Be an individual, get some thoughts of your own. Get a job that gives you more than just money back. A job where you have a voice and don't just have to lick ass and fall for the cult brainwashing to get on. Get some self respect and leave!
I have been threatened several times, first of all by a drunk old man, telling me to 'Pack his F-ing bags' and I replied that I would do so, when he said 'Shut the F-up'.
I get abuse every time I get on the checkouts and still I have to put on my biggest smile and say 'Do you have a clubcard sir?' gggrrrrr!!!!!
Also had some very serious violent incidents happen to collegues, one of our security guards was pulled out of the store and beaten by a group of youths, luckily the male section managers ran out after them and jumped in!
They then went round to the garage and hit one of the workers there too.
Also my manager came to me in CPM and gave me a trolley full of meat to put back, which a customer had tried to do a runner with, subsequently abandoning the trolley and pulling a knife when confronted.
I have had junkies swearing at me, people threatening to 'wait outside' but they never do. I am actually usually very friendly, and I dispair when yet another person starts getting abusive over nothing. I had a customer write to head office because I 'Looked at her funny' but since she admitted to swearing at me, not a leg to stand on.
Why won't Tesco stand up and say We will not accept people abusing our staff!
Tesco H/O only worry about money threw a till and not the abuse from customers to staff
when I was a front end T/L
I had a member of staff in tears from verbal abuse over a customer being asked for ID, the CSM at the time was called to CSD and he knocked on the door of the office I was consoling the member of staff, I was pulled outside and told "that customer was well over 18 you pr**k whats up with you now go sort her out and get her back on her till" I just told him I was on overtime and didnt need this sort of abuse and went home. 2 weeks later I was suspended for a very minor issue that takes place in stores daily hmmmm wonder why
So is it attacks by customers or senior managment ???????
So much for "you say no, we say no!" :o
Not everything is as black and white as that though. You can't take everything at face value.
I find that HO and the main board do support you, they do not accept abusive customers.
its the managers in store that sometimes allow this to go on.
Its like most company policies such as H&S. The board want you to follow the rules, its the managers in stores that prevent it.
Raise grievances, and try to get them out of store ASAP.
nothing like a little embarrassment to bring managers in line with policy
Bushido, An interesting point regarding managers not adhering to the rules etc: I have always felt that this is due to the target system. When targets and bonus payments are involved, rules are bent or broken. Figures are "massaged" or, in common language, falsified. I'm not saying that these actions are right, but they are very tempting to a manager when the alternative is a censure. Maybe the answer lies in support and investigation, to discover the true reason for targets being missed. Or would that be too easy.
also the protector helpline, area organisers. Have found those to work as well as grievances.
My store went through living service and when asked about the Store Manager (to describe in with one word answers) i replied Bully, Unprofessional, Bully, Swearing, Bully, Figure-Massaging (ok I cheated and hyphenated 2 words!).
When it came to the team meetings, I coached the other managers to tell their stories.... funnily enough within 4 weeks, that manager had been 'moved'
Teenager punches supermarket employee and threatens to kill another after birthday drinking session
http://www.newburytoday.co.uk/News/Article.aspx?articleID=7298 (http://www.newburytoday.co.uk/News/Article.aspx?articleID=7298)
Well i would like to say thats its been a good couple of weeks but after being assaulted by a member of staff, then helping investigate threatening behaviour from a TESCO driver to a member of staff, at least three incidents of verbal abuse in store that required immediate security attention....
Its never ending. :(
Keep on reporting everyone.
I love working Friday lates...
Young looking lad comes in.... "gis us 20 L+B mate"
Me the handsome young team leader asks for ID,,,
He then losses it and starts ffffing and blinding and he shows me a tattoo of his daughter on his chest...
Well i couldn't serve him fags now cause he verbally abused me and threatend to hit me.. He goes outside to his friends tells them he got ID'd so comes in again walks to our carling OFD which is right by the door and steals a four pack....
I give up...
Whats the point of ringing the police as the beer cost £3.39... they wont care!
last night i was verbally abused by a group of lads in store all i asked them to do was watch there language and to keep the shouting down as we are a family store. also to stop them kicking footballs about >:D i had to raise my voice as they weren't paying attention they did leave after i said if u don't go I'm calling the police they did leave after throwing sweets at me. The 2 lads i was on with just stood there as if nothing had happened >:(. Although I'm t l we still need the support of your staff but they don't seem to care
because in the induction, tesco tells them not to care, not to get involved, just to witness.
why should they for the pittance they are paid?
Quote from: halfajobbob on 21-07-08, 12:08AM
I love working Friday lates...
Young looking lad comes in.... "gis us 20 L+B mate"
Me the handsome young team leader asks for ID,,,
He then losses it and starts ffffing and blinding and he shows me a tattoo of his daughter on his chest...
Well i couldn't serve him fags now cause he verbally abused me and threatend to hit me.. He goes outside to his friends tells them he got ID'd so comes in again walks to our carling OFD which is right by the door and steals a four pack....
I give up...
Whats the point of ringing the police as the beer cost £3.39... they wont care!
totally agree with you here if anyone is verbally abusive to me of my staff ( im an DM in Express ) they get told to leave the store regardless, I do not care who they are, as regards to the theft, if anyone nicks from my store I WILL give chase, it may not be a good idea as I do know of the amount of knifes on the street and other objects, but that's just me, LoL as it is today I detained someone on the floor for nicking a bottle of lambrini and he was arrested few minutes later the reason why I do this for such a small amount is they receive a £60 fine straight away, they also never return again because they know I will have them arrested for stealing what ever it is
a couple of kids were in the store the other night nicking cans of beer. They were stopped by instore security who happened to be around.police were called but the kids insisted they had bought the tins from somerfields when asked they replied an hour ago the shop had been closed for 4 hours :D Whilst they were being interrogated somebody nicked one of their bikes from outside. Think that's what you call just deserts
Quote from: bushido on 25-08-08, 09:02PM
because in the induction, tesco tells them not to care, not to get involved, just to witness.
why should they for the pittance they are paid?
I'm with Bushido with this one, at the induction I was given, we were reminded about what happened to the women who chased after a thief who nicked her purse at a London railway station & resulted in the victim being run over over & killed by the culprit. :(
A colleague at work told me about an incident many years ago when a suspected shoplifter was beating up a manager just outside our frontdoor entrance, it took a dozen members of staff, ga's & managers to get this guy off. :o
The same bloke also told me about whilst he was working on the produce section, a manager was dealing with a shoplifter who was giving a load of hassle, the chap grabbed a wire customer basket & gave him one round the chops!! >:D
i don't know whether this counted as an attack but during my time as a t/l on checkouts we had a very nice,pleasant and well mannered girl working for us who copped for a lot of stick off a customer who spoke very little english and understood even less.
She was putting the customers shopping through maybe a few banannas and a few 6pints of milk, this was the time when you could use the milk tokens for so many pints at a time, anyway the customer had decided that he could pay for the whole shop with his tokens when he was told politly by the cashier that he would have to pay the remainder of the shop that wasn't milk in cash or by other means he decided that it was a good idea to make a grab at the cashier and spit in her face and verbally abuse her which resulted in the cashier telling the customer to f**k off and withholding his shopping. a complaint later and the cashier is asked to to end their shift early and go home to prepare for a disciplinary hearing whereas the customer was free to shop in storeafter the incident.
Come disciplinary day the checkout manager failed to defend the cashier and USDAW did even less end result another cashier lost due to tescos negligence to protects its staff from abusive customers.
The cashier was sacked but i don't view it like this because if it was me the customer would have been having food through a straw for a month or more.
whereas instead of swearing she could of complained or taken a grievance out against the customer, and acted like a civilised human being, instead of coming down to this thug's level. She would still have a job and he would be banned for life.
I guess your way of hospitalising him would have been the way to go eh?
So Bushido if some guy had spat in your face you wouldn't have reacted the same way?
I'm a Site Manager for an Express store in a rather nasty area where in the whole 5 months I've been in charge there has been 9 attacks on staff not counting the threats and verbal abuse.
I doubt very much taking a grievance out on a customer would make a blind bit of difference - they'd go elsewhere or like my store just come back a week later with a mob of friends.
Now tell them to f-off and they actually get the message that staff are not here to be their punch bag or be verbally abused.
Attack any of my staff and your fighting every other member of staff in the building. This approach has actually worked well here and is quite interesting to see the look on their face when we meet fire with fire.
While it may not have been the ideal course of action (although perfectly understandable in my opinion and I probably would have reacted in a similar way) I do think that sometimes people like that need staff to stand up to them. If we all just sit there meekly and take whatever they throw at us then they're just going to keep doing it, either in Tesco or elsewhere. If someone stands up to them a few times they might realise that they're not going to be able to get away with it all the time.
Pigs may fly too of course.
sorry gremlin but i used to work in the drug rehab capital of Europe in a store and believe me, I've been involved in incidents with knives, bats, and various other weapons, even being threatened to be shot.
However, I always acted professionally, restraining them when necessary. I have never sworn at them or thrown a punch.
I wouldn't stoop to their level. We can always walk away if we cannot control the situation and use the panic alarms, thats what they are for.
Despite all threats of recriminations, not one ever attacked me after work, although one was foolish enough to follow me. He was dissuaded easily enough and went about his way.
If we come down to their level, we encourage them to come back and have a go, just for kicks every time they are bored.
If a guy had spat in my face, I would have grabbed them and detained them for the police, but then I am an instructor in various martial arts. If I weren't I would have called the police, the managers and anybody else to hand. I also would have made a bee line for the nearest sink.
As a union rep I would have argued for the lady who swore that that was extreme extenuating circumstance which should have been taken into account. But I wouldn't condone that action.
hello all how is every 1 i have now moved full time to security since that happy day i have had verball abuse and some threats that they were ( going to do me ) as 1 bunch of lads put it but a few weeks ago a lad ran out the shop and i went after him i lost him and got told to return to the store the police got him and i got told he had a 13" blade on him dont think i will be so quick to run after some 1 again lol :o
look at it from a female member of staffs point of view,being grabbed at and then spat at by a memeber of public who hasn't been in the country very long and is claiming every benefit available to him yet never worked a day in their life in a religion that values males above females. and yes bushido i would have gone in all guns blazing and gave him what he deserved, maybe this is just the type person i am or the fact that if a manger and union isn't going to defend me i may as well get sacked for something worthwhile because lets face it if the customer had have got a ban from tesco stores and......... WHAM down goes the race card and negative press towards tesco in the local press.
Please don't think you are/have worked in atore whee these threats haven't been made to G/As,managers and security staff, the store i used to work at was bang in the middle of one of biggest drug dealing communities in the area where deals regularly take place on the car park
Quote from: Tweedle Dum on 12-09-08, 11:31PM
look at it from a female member of staffs point of view,being grabbed at and then spat at by a memeber of public who hasn't been in the country very long and is claiming every benefit available to him yet never worked a day in their life in a religion that values males above females.
You could get all that about a person just by them spitting at someone? Impressed am I. 8-)
I was shopping with a trolley in my uniform. I passed a lady who was stood in the middle of the aisle with her trolley behind her. i quickly passed in front of her and she tutted.That was it.i just calmly said " what do you expect you are in the middle of the aisle".And carried on.Everytime I saw her whilst shopping I just blanked her out , But no she had to carry it on. she kept coming back at me saying i was rude.In the end i just told her "for godsake give it a rest you stupid old cow" Now if I was a shopper without uniform on would she of been so rude? Dont think so...Oh she never made a complaint.Then I saw her out of work in a bank ...boy was I tempted but no i kept my cool.
first store i worked at i was on back door but as it was near xmas i was asked to do an hour on checkouts my first customer started off ok but as the bill mounted to £200 he got more abusive shouting at his wife to get this and that and having a go at myself for being slow. He was then asked by checkout manager to leave the store which he did, I was asked if i wanted a break to get myself together i said no and carried on. All the customers i served afterwards seemed to be oap`s who gave no trouble .
QuoteShe was putting the customers shopping through maybe a few banannas and a few 6pints of milk, this was the time when you could use the milk tokens for so many pints at a time, anyway the customer had decided that he could pay for the whole shop with his tokens when he was told politly by the cashier that he would have to pay the remainder of the shop that wasn't milk in cash
Correct me if i'm wrong (sorry I know its been a while since this posting) but arent these tokens used now for baby milk, fresh milk, fresh fruit and veg or is that just in the area I live?
We have been told we can use them all against shopping providing its food and nothing else
A SHOP assistant had a knife held to his throat
http://www.manchestereveningnews.co.uk/news/s/1078317_man_injured_in_shop_raid (http://www.manchestereveningnews.co.uk/news/s/1078317_man_injured_in_shop_raid)
Try and stay safe, everyone. :(
Just a reminder for all staff and managers.
If you have been threatened OR FEEL threatened by any person in your workplace it is your RIGHT to make a complaint too the POLICE. This is as well of course as logging the incident in your store.
Tesco cancels deliveries to estate after three attacks
http://www.tottenhamjournal.co.uk/content/haringey/tottenhamjournal/news/story.aspx?brand=TWGJOnline&category=news&tBrand=northlondon24&tCategory=newstwgj&itemid=WeED12%20Nov%202008%2014%3A58%3A08%3A173 (http://www.tottenhamjournal.co.uk/content/haringey/tottenhamjournal/news/story.aspx?brand=TWGJOnline&category=news&tBrand=northlondon24&tCategory=newstwgj&itemid=WeED12%20Nov%202008%2014%3A58%3A08%3A173)
I empathise with the elderly customers who have been affected but Tesco have a duty of care to their staff. Drivers cannot be sure of their safety on this estate, Tesco have got this right. Well done them :)
See, I can give Tesco praise when it's due ;)
If my memory serves me correctly, DHL have stopped delivery to the surrounding of North London too. >:D
I had numerous occasions of verbal abuse from customers whilst working for Tesco; on the whole I didn't bother to report them because I just accepted that unpleasant and ignorant people are an unfortunate 'side effect' of working in the service sector. However, when a customer called me "F***ing pathetic" because the large chicken he had selected wasn't large enough and then hurled the offending item at me across the counter, I did report it to the duty manager. Despite the fact that security had caught the incident on camera, and the fact that another member of staff vouched for the fact that I had done and said nothing untoward, I was told by duty that I must have done someting to provoke the customer and he was allowed to continue shopping in store. Nothing was logged and I was told to improve my customer service skills!
So who exactly is "F***ing Pathetic" (?)) I fail to understand this mentality from those who should be supporting staff.
I did report it to the duty manager. Despite the fact that security had caught the incident on camera, and the fact that another member of staff vouched for the fact that I had done and said nothing untoward, I was told by duty that I must have done someting to provoke the customer and he was allowed to continue shopping in store. Nothing was logged and I was told to improve my customer service skills!
[/quote]
...And you let that happen! why did you not raise a grievance against the Duty. You are not there to take that kind of abuse and no support from your Duty is just as bad as the customers behaviour - in fact worse as they do have a duty of care and should support the staff especially if you have a witness that you conducted yourself correctly. What gives that Duty the right to accuse you of being in the wrong when he/she had no information. >:(
Thanks Jaycloth, you took that thought right out of my head :P
Stardust, believe me, I'm not the type to just let something like that happen without protest but I was outside of 'the magic circle' and had already seen what happened to others who tried to bring grievance procedures; confidentiality was non-existant and the person making the complaint would find themselves ostracised by their colleagues. What people are willing to say off-the-record and what they're prepared to say during an official meeting are two very different things. It was like playground behaviour where people felt that by allying themselves with the complainant, they'd then become the target of the bullies. They were, on the whole, correct. Unfortunately, they missed the point that by sticking together we could have forced changes to be made.
This cannot go by un-remarked upon. It is far too serious. The Oracle, If what you say is correct, and I don't doubt you, there has to be a change in procedure. If a staff member cannot put in a grievance without fear of persecution, then the present system is worthless. We have at our disposal a confidential phone line, that could be used in serious cases of bullying or intimidation, but plainly, would be impractical for "everyday" grievances.
Is it not possible for grievances to be handled out of store/depot and in camera, with witnesses identity protected from "the accused"? I would welcome comments from managers and reps on this, as it is a very important issue.
This isn't an everyday grievance. It's attempted assault. You were within your right to call the police. Failing that, the Confidential Protector Line would take you through to HO Tesco Security who would have to investigate, they have the power to come into your store, request the CCTV, request the log book, and they would have seen for themselves that you were not supported by your Duty Manager - retraining would have followed >:D
This should have been done at the time, but as you are talking about the past I expect it's too long ago to do so now.
Thanks TM, and you're right, it's far too late for me to do anything about it but the information may well be useful for friends who still work there. I just wish I'd found this site earlier then maybe I wouldn't have felt forced to leave :(
What has to happen before you get sent to prison (?)) >:(
http://www.thepress.co.uk/news/3844078.York_shoplifter_threatened_guard_with_blood_filled_syringe/ (http://www.thepress.co.uk/news/3844078.York_shoplifter_threatened_guard_with_blood_filled_syringe/)
My Dad is on security for tesco. He was involved in an incident recently involving shoplifting. A member of staff alerted that some thieves were operating, they were observed and detained, three i think in total. Police were involved and the case has gone to court,so i can't say too much and i don't know all the details but during them being detained my dad was pushed and was caught from going into the floor, not sure whether this was before the police arrived,and to be honest i don't like questioning him too much as i know it has shook him up he is 67 at the end of the day. It is playing on him because the parties have pleaded not guilty so he has received a date when he has to attend court as a witness. I can see it is worrying him as he is not used to that sort of thing. I can see them getting off with that too.
Dot com driver attacked while doing rounds this evening. Its the route that keeps on the good side of the town/
Drunk kids attacked the van and when he tried to stop them they came upon him.
Very shook up from what i could see. Will get more details when i can.
We had a guy the other day verbally abuse one of our cashiers because she wouldn't serve his friend rolling papers for tobacco... he entered and claimed the guy was 30 and shouted verbal abuse at her... but left before the manager (myself) was called... when I was told I asked the guys to let me know if he came in again.. came in the day after, completely p**sed and didn't really want to listen to any of it!
Nevertheless, he's been warned that violence is not tolerated and any further breach of this will lead him to be banned from the store.. the only reason I didn't kick him out there and then was 'cus I was the only male there (We're an Express) and I'm not too big myself, and he was. He also told me how he'd just come out of jail for armed robbery.. and as I'd just come from the warehouse, I wasn't even protected by the till counter! I guess if he starts again I may well call the police to escort him for me :)
I know we're not supposed to fight back or answer back if customers give us abuse, but sod that! If a customer ever attacks me, they'll get it back!
Had a member of the CSD in tears today. A really horrid man ranting and raging at the lady because she wouldn't give him a refund on something. The ladies that are on the CSD are normally like steel when facing customers like this but today every customer was horrible to us.
Why haven't you got this
Why haven't you got that!
bit off topic for tesco staff but i now work for a council on waste management(bins,recycling and green waste to you and me). but the amount of abuse we get from people while trying to go about our business is unreal. on the crew i'm on alone we have had 5 seperate threats of violence and countless more acts of verbal abuse just for being in area(the same area i might add) or due to leaving things in the recepticle we're picking up due to contamination. we have now had to have our wagons equiped with a message warning the public that the police will be involved in the event of any physical or verbal abuse.
but thats only if u have a witness of course if not the customer never did anything towards u and u must have provoked them!
... Just four hours earlier, a gang of youths hurled a brick at a Tesco delivery van half-a-mile away, then attacked the driver as he drove through Canon Street Road. The 45-year-old driver was later treated for a head injury and needed seven stitches.
Cops said the youths were Asian, who were wearing dark tops and may have been seen outside a fast food restaurant earlier.
The new Tesco Metro supermarket in Stepney's Commercial Road was targeted at the weekend when several windows were smashed and the words 'kill Jews' was daubed in paint.
http://www.eastlondonadvertiser.co.uk/content/towerhamlets/advertiser/news/story.aspx?brand=ELAOnline&category=news&tBrand=northlondon24&tCategory=newsela&itemid=WeED13%20Jan%202009%2020%3A43%3A18%3A030 (http://www.eastlondonadvertiser.co.uk/content/towerhamlets/advertiser/news/story.aspx?brand=ELAOnline&category=news&tBrand=northlondon24&tCategory=newsela&itemid=WeED13%20Jan%202009%2020%3A43%3A18%3A030)
Sickening :p:
QuoteThe new Tesco Metro supermarket in Stepney's Commercial Road was targeted at the weekend when several windows were smashed and the words 'kill Jews' was daubed in paint.
Sickening :p:
I wonder if this would be treated as racism...dam right it should. I agree The Mrs its sickening :p:
This underlines the importance of keeping racism in check. People tend to forget that it is a two way street. My views on immigration are well known on this forum. I'm for controls that balance immigration with housing, jobs and other services. Economic immigration is a fact and will always balance itself out in time. But controls still need to be in place, this government has admitted that it has no idea of the number of immigrants currently in this country, which is shameful.
Also shameful is any sort of attack on people doing their work and I hope the driver looked after by the company, with regard to any issues he/she has after the incident.
Not an attack on staff, more a threat.
one security guard in my store got told by a customer that he has an appointment with her son's fists.
He wasn't bothered, but he said to me that it's getting to the point where he can't go shopping in the town without someone saying something to him.
Fatty - your store security, have you any comments/expierences on this?
Ok, who robbed the spell checker??
(Will be back, but we need time, lots to do. Nomad)
I use to be security at my store and i live pretty much in the same area as it. I've come across a few people I've had to deal with but i havent had any threats. Might be because i dress like a hoodie they dont reconise me :D
However i have had one person that wouldnt leave me alone but in a friendly way i had presents bought for me, a thank you card and a mobile number for busting her friend lol. She wasnt my taste though ;D
9 times out of 10 nothing comes of threat's made in the store people say things in the heat of the moment i have been told that " i am going to be dun in " lots of time then the next time you see them its i am dead sorry about last week then you tell em there banned from the store and it happens all over agin YAY 8-)
STAFF working at a Worcester supermarket are being harassed by underage youths who are looking to buy alcohol. Three employees at Tesco in Warndon Villages have approached their county councillor asking for help to address the problem.
http://www.worcesternews.co.uk/news/local/4059287.Youth_gangs_harass_supermarket_workers/ (http://www.worcesternews.co.uk/news/local/4059287.Youth_gangs_harass_supermarket_workers/)
One of the letters below the article - "When the entrance was by the steps, Tesco refused to follow police crime prevention advice" :o
I have been on the end of verbal abuse only twice in my time at Tesco but a customer actually threw a flat of beer at me (he missed by the way) because I refused to sell it to him as he had no ID. If that had happened in a pub or elsewhere he'd be done for assault - what's the deal with male customers bullying the female staff? Does it make them feel like "big men" or what? Plus I had verbal off a teen one day because she was refused alcohol as she had no ID - she was buying nappies and baby formula and thought cos she was buying baby items she would be served drink. NO deary, that's not how it works - I asked her for ID, she had none, she ranted about having a baby etc etc and a colleague of mine turned to me and said she knew the girl and she was only 15 and so said customer left very red-faced. Customers don't seem to get the fact that if we sell alcohol to them and then it turns out that they are underage it is actually the checkout person who gets taken to court - we are not being rude or trying to be clever - we are just trying to stick to the law and yet we get a mouthful of expletives and maybe a few hand gestures and expected to take it! ???
When i have recieved a load of verbal from some teenage muppet who i've refused sale of cigs, i often ask them if they think said abuse is going to make me change my mind! Shuts them up pronto. The usual response to sale refusal is "But you served me yesterday!"... not convincing especially when i hadnt been at work the previous day! :P//
Armed robbers attack Tesco Express staff
http://www.newsguardian.co.uk/latest-news/Armed-robbers-attack-Tesco-Express.4954390.jp (http://www.newsguardian.co.uk/latest-news/Armed-robbers-attack-Tesco-Express.4954390.jp)
Was coming in for my shift last night just before 9pm and walking past the counters I saw an arguement that was taking place between some kids and a lady on checkouts.. Now the kids didn't even look old enough for alcohol and without ID were refused straight away, they were shouting and hollering and were EVENTUALLY asked to leave by the manager who took ages to arrive, as they leave, one of the kids cowardly punches this lady (I won't use names but shes a friend of mine) in the stomach and they all run, as I start to chase the kid this idiot manager shouts don't chase him, but I grab him anyway. I was later told I could be fired for grabbing the kid like that because it might be considered assault and that I'm not security staff.. all this time I was thinking to myself am I really living in the real world, it was just ridiculous.
Can we rename Great Britain to just Britain.. ?
Yet another attack on retail staff. Found by THE MRS.
http://www.burytimes.co.uk/news/burynews/4275560.BREAKING_NEWS__Armed_raid_on_Prestwich_supermarket/ (http://www.burytimes.co.uk/news/burynews/4275560.BREAKING_NEWS__Armed_raid_on_Prestwich_supermarket/)
with all these expresses being targeted early morning and late evening isnt it time that Tescos put security of the staff before profits
As a lot of you will know Tesco actually cut the amount of security guard hours last year. However if you attend the new security/shrink workshop for s/team you will actually be told the store security guards are not permitted to actually stop anyone, and it is down to the managers as they have had conflict resolution training (remember stand with your side facing the person pmsl). Contract security guards are actually only there to look good. Tesco security (which you never see) are also permitted to stop and arrest.
Last year I witnessed security guards being withdrawn from Express stores even though they were high risk stores, which in turn has lead to a number of problems which saved money in a number of ways, i.e. No need to pay for the security guards, and no need to pay the staff their bonus as they fail there stock takes, due to shrink. But just think they did replace security guards with a new poster saying Tesco staff are not there to be abused and we will press for prosecution if they are.
I know of at least one team leader in express that was in fear of his safety as well as his staff's due to a shop lifter who was already banned. This team leader wasunable to contact his store manager (was finished for the day and had his phone off) or security support or the police who said they were busy. In the end this team leader actually had to call on another Express SM, that was not even connected to his store but lived local. At the time (and give him some credit) the SM did come straight into the store and try and help the staff and Team leader feel safer, and helped deal with the incident.
And all this was over one shop lifter.
When the store was closed that night the team leader was attacked by the same shop lifter who had been released. The team leader was luckily spotted by another passing member of staff and drove to safety.
The SM that attended the store to help the staff was later repremanded for assisting with a store he was not connected too, as he made a split decision to support, but was told it was not the way in which the actually store manager would have dealt with the situation. what happened to show you care?????
Later that week the team leader was told there was nothing Tesco could do to make him feel more safe and it was part of his job, (but they would send him on a refresh course of conflict resolutions) the team leader requested a transfer due to living too close to the store and was clearly told there was not a chance as he was the first key holder for the store, and the rest of the team did not live in the area, however they would look into it in the future.
Another express store had a very serious problem with attacks, due to the area they were in, so clever Tesco decided to cut the security guard hours down, and in place give each of the staff a radio and ear piece to call on the other staff who were in store if there was a problem. What were they supposed to do if they were attacked throw the radio at the person?
I do personally think it is time for something to be done to protect our staff, and actually show we are a company who show we care!! because at pressent I don't think we can show this, there are not enough staff, and no security, and as a reward for putting the staff in danger what we do is take their bonus off them for not achieving our targets.
I think its every penny counts!!
PS sorry for the rant but it is something I feel strongly about.
No need to apologise for anything you said in your post. Astounding lack of care for staff members and taking bonuses,simply adds to the insult. A discusting way to treat staff, who put themselves out for the company day after day.
I have just read xExpress's post, are staff allowed to carry personal alarms.
where do they stand on refusing to work on duty of care,
because the idiots who run our justice system more attacks are going to happen, if you are on a plane and threaten a member of staff, guaranteed there is a hefty fine or sentence.
I thought the union were running a big campaign against attacks on staff.
maybe if bigwigs are made to work ther, they wil give more security.
I have known drivers (not tesco) who have been held up at gunpoint to refuse to deliver to that store again and they have been put on different runs because of duty of care.
xExpress rant away your life is more important than company profits.
Any person is worth more than the cash, stock or the building.
In the event that you another member of staff or a customer is threatened in a robbery the most important thing is COMPLY. If you can safely use your panic alarms do so.
Do as the robbers say, give them what they want, hopefully they will leave as soon as they get what they desire.
Try to remember details about them, height, if you can, compare them to fixed objects. Colour, white, Asian black etc? Hair length, colour and style?
Clothes? Footwear, trainers/shoes, trousers, tops or hats etc
Are they wearing gloves? If not, do they touch anything?
Distinguishing marks? tattoos, scars?
Language, accents, also what they say.
Do they know where they are going? Do they know where the CCTV cameras are, the safe, the high value goods especially in back areas?
Just remember what you can whilst NOT PUTTING YOURSELF IN ANY DANGER! Get out of the way if you can, call for help if it is safe. As soon as it is safe to do so ring the Police, check everone is OK, write down what you remember of the incident.
Even before you get to work or when you are leaving work look what is going on around you.
Are persons "hanging around" work at the beginning or the end of your shift?
Do you see the sames face or car over a few days? If you do log the details, what they look like and any car number plates etc.
Has the exterior of the store been tampered with?
Do report to stores security any and all incidents where you have concerns. Never be afraid to report worries or concerns to the Police, believe me they will be happy to help.
If you have any security concerns and you feel you are not being listened to contact the PROTECTOR LINE, they are there to help.
Quote from: tinner on 09-04-09, 08:15PMI have just read xExpress's post, are staff allowed to carry personal alarms.
Personal alarms are standard equipment for dot.com drivers. Although, thankfully, I live and work in a part of the country where I have never felt the need to even carry it and just leave it in the van.
Quote from: gomezz on 09-04-09, 10:38PM
Quote from: tinner on 09-04-09, 08:15PMI have just read xExpress's post, are staff allowed to carry personal alarms.
Personal alarms are standard equipment for dot.com drivers. Although, thankfully, I live and work in a part of the country where I have never felt the need to even carry it and just leave it in the van.
That's if your store manager will order them had an on going issue with those and hands free kits..
too expensive for the budget.
Personal alarms were given to the public (especially females) by the police. don't know if they still do.
Tesco not only have a duty of care to their staff but also to their customers shopping in their stores.
"causing terrified customers to flee"
Maybe it's time the customers started complaining about lack of security too?
Can I just say I have no faith left in protector line, as I know of a report about the fact an other employee in a different store was marking staff, he thought it was a joke, but a joke happens once. I noticed small bruises on his staff. The responce I got from protector line was there had dealt with it.
Truth is, this is still happening an no action was taken.
So did you pursue it?
Yes it was, but they just replied by saying it had been dealt with, as it had been passed on to the relevent PMG, who was going to pass it to the APM.
It has not been dealt with.
If from your post you mean that that member of staff was hurting other member of staff and leaving bruises, then its easy, call the police.
Assault is a police issue. Then if it is shown that the company has not dealt with the issue...... (?))
I have asked a police friend for advice, and have been told nothing can actually be done unless a complaint is made by the individuals involved. They could investigate it, but could not take any action unless they have a complaint made by an injured party.
I have an email address of someone in regional HO who does not like things like this, so I will email her.
I have to say, there was a well known drunk guy once who my DM refused to serve, and he threw a punch at him, which missed my face by inches. I was so scared! Of course, this was after we'd done away with our security guards ¬¬. On a morning, there's often only a 19y/o female TL and me (20 y/o CA) on shift, we're so vulnerable it's untrue. Watch this space for more attacks.
http://www.dailymail.co.uk/news/article-1185081/Roller-rage-Rolls-Royce-rammed-Tesco-store-motorist-minutes-refused-alcohol.html (http://www.dailymail.co.uk/news/article-1185081/Roller-rage-Rolls-Royce-rammed-Tesco-store-motorist-minutes-refused-alcohol.html)
New foyer display......wow!! :o :o
This is serious, no accident, he drove in through a window 'cause they wouldn't serve him alcohol. Charged with drink driving and ATTEMPTED MURDER!
I do hope they prove "attempted murder" >:( i hope they get him for drink driving as well.
well it was pre-meditated, he threatened he would do that before he left the store, then aimed the car at staff and customers so hopefully!
one sick guy, what if he had of killed someone, a friend, a child I bet there would be war if he had. Throw the book at him.
How about the damage he caused to the store too? :-X He should have to sell his Rollys Royce and pay for that damage himself as it wasn't Tesco's fault at all!
Raid on Kenilworth Tesco
http://leamingtonobserver.co.uk/news75522.html (http://leamingtonobserver.co.uk/news75522.html)
Hi every1,
About 2 weeks ago 1 of our .com drivers had 2 deliveries on the same road, 1 way with no spaces to park. By the time he had finished the 1st delivery there were a load of cars waiting, he decided to go to the end of the road let every1 pass and go round again. 1 car stopped and the driver started taking pictures of him and the van, the .com driver got out and asked him what he was doing at which point the driver jumped out of the car screaming and shouting, chased him up the road punching him in the back and body, he then made his get away(luckily the attacker was old and didn't cause too much harm). The police were called and plenty of statements were taken along with the reg of his car.
The .com driver was called back to the store for a meeting and to make a statement. He was told at this meeting that if he had fought back in self defence it would have been instant dismissal, and as far as Tesco's was concerned it was the end of the matter.
The police also got in touch, "the well-to-do gentleman" had been found, he admitted punching and even kicking the driver but got only a warning as it was his 1st time!!!!
Lets hope next time the red mist falls he hasn't got something at hand to use as a weapon.
In law you have a RIGHT to defend yourself using reasonable force. The driver would have been well within his rights to defend himslf.
As for Tescos threats they are empty. >:(
If that was me as the driver i would raise a grievence against the manager who made the threats and state that i would expect the compamy to support me in their duty of care. I would also expect the company to persue the "gentleman" involved with legal action.
The driver can also persue a private complaint against the member of the public for assault.
I heard this from one of the staff memebers involved.
With regards to the new think 25 policy, a customer was ID'd. He and his m8's he was with kicked off big time saying that he was 24 and didn't need ID etc.
The cashier explained to him that the policy now was think 25, and he would need I.D.
He continued to kick off big time, where upon security (not Tesco, but outside agency) came down, and the customer left the store, but was still violent outside. Police called.
The police did respond, but he left just before they arrived. Not before he picked up a Costa Coffee 'A' Frame, and threw it. Luckily causing no damage to the store.
This was a night time incident. I do not know what time it happened though.
Man threatened to slit worker's throat
http://www.edp24.co.uk/content/edp24/news/story.aspx?brand=EDPOnline&category=News&tBrand=EDPOnline&tCategory=xDefault&itemid=NOED08%20Jul%202009%2008%3A10%3A38%3A270 (http://www.edp24.co.uk/content/edp24/news/story.aspx?brand=EDPOnline&category=News&tBrand=EDPOnline&tCategory=xDefault&itemid=NOED08%20Jul%202009%2008%3A10%3A38%3A270)
It's when I read things like this that I'm reminded just how c**p our justice system is.
Mr D'Avola said his client, who now works in the construction industry, had been drinking at the time of the affray and could not remember making the threats. He added: "He has accepted full responsibility for his actions and that the custody threshold has been passed."
But Recorder Peter Taylor decided the teenager should be spared a jail sentence, giving him a 12-month conditional discharge and ordering him to pay a total of £600 in compensation and costs. He said: "You are only 19. The court very much hopes this is a sufficient wake-up call for you. The sentence is imposed for your benefit so you can get a job and start a career."
Get a job? Mr D'Avola said he HAD one. So has he or not? And if not, where is he going to get a job/career in the Construction Industry in the present climate? This Peter Taylor needs a wake up call himself!
And Tesco make no comment. You'd think they'd at least say they were disappointed with the outcome. But then, I'm not surprised. Tesco talk the talk when it suits them ... but it all means nothing. They obviously don't support "Freedom from Fear". >:(
http://www.thisisderbyshire.co.uk/news/Masked-gang-rob-Tesco-store-West-Hallam/article-1295285-detail/article.html (http://www.thisisderbyshire.co.uk/news/Masked-gang-rob-Tesco-store-West-Hallam/article-1295285-detail/article.html)
Yet another attack on an Express store. How many have happened in the past year? I do hope the staff recover with the support of the company.
I would say im threatened at least once a week. Threatened to get stabbed with needles by junkies, threatened to be waited for after work (its not happened yet :( ), asked to step outside there and then.
My best friend is currently waiting to hear back from police about being racially abused after refusing to serve a kid and his much larger mate rizla's, internally, nothing at all has been said/done about it. Nothing ever is, working evenings, we get no support at all !
What makes it even more difficult, is we had our guarding budget removed almost 2 years ago !
"My brother (who works at another express) had just opened up one morning when 3 armed, masked men ran in and stole cigarettes (his EOM's third question was asking if he was ok, after asking if he had done a count, and why there was a hole in the knee of his trousers)"
Absolutely staggering! But why am I not too surprised? 8-)
Racist thug hurled can of lager at shop attendant, racially abuses security .... and walks.
""There is a pattern to his behaviour. If something goes wrong in his life, he turns to drinking. Once he's drinking, unfortunately these situations develop and a he's a danger to the public." ... and still he walks
http://www.southendstandard.co.uk/news/southend/4695607.Racist_thug_hurled_can_of_lager_at_shop_attendant/ (http://www.southendstandard.co.uk/news/southend/4695607.Racist_thug_hurled_can_of_lager_at_shop_attendant/)
:p:
I know our jails are over full. I understand the impact that a custodial sentence would have on his child and his longer term prospects. I also fear for his next victim, he was buying lager this time, what if he had been trying to purchase a knife! This man needs help to manage his anger and, maybe, his excessive drinking. This has been ignored.
The racial abuse thing I mentioned above, the other CA, that heard it all on the night has lied on her statement for some unknown reason. My mate has had a letter this morning to attend court because he has pleaded not guilty. He'll probably get a slap on the wrist.
The one happened to a member of staff who was followed home
Man stabbed in face with pen
http://www.greenocktelegraph.co.uk/news/greenock/articles/2009/11/28/394560-man-stabbed-in-face-with-pen/ (http://www.greenocktelegraph.co.uk/news/greenock/articles/2009/11/28/394560-man-stabbed-in-face-with-pen/)
these thugs should get a custodial sentence every time its a shame we still don't have transportation >:(
To Afghanistan.....
yeah good call put them on the front line see how brave they are then :d:
Its a regular occurrence in our store, if its not racial abuse of staff, who then get taken into an office to be cross examined by security about the event, did we bar the customer (surprise surprise NO), to the think 25 policy.
One guy who works at a stationery store near to our store, when him & his g/f(she was really lovely & level headed) were challenged for ID, he started kicking off.I then spoke to him, his argument was "I know the policy for think 21, we sell knives ya know", my reply was "actually its think 25 & I wouldn't dream of telling you how to do your job, please don't try & tell me how to do my mine". He then proceeded to walk round other side of store only to be refused there, as security had been following him.
I got a pack of cheesecake slices thrown at me today cuz the bloke had picked up the wrong dessert. He musta had something wrong with his eyes, because he read the label wrong and missed me by miles. Needless to say, security & my manager did nothing.
A store down the road from me had an incident at their kiosk.
A member of staff behind the kiosk allegedly got into a verbal confrontation with a customer who was queuing up, also there was a verbal exchange between the said customer & the security guard, this then lead to the GA at the kiosk to jump across & assault the customer as well as the guard.
Police were called, since then both staff have been suspended pending further enquires. :o
Had a woman at work stupidly grab a shoplifters jacket, who then dragged her outside, slammed her into a securicor van hurting her elbow.
The shoplifter slipped his jacket off and ran off, when we got back in store inside his coat was his passport, keys, mobile and a dirty needle. Police were informed, it took them 6 days to bother to show up for the guys stuff, it's now been 8 days and they havnt taken a statement or CCTV footage from us.
Funny how about a 6 weeks ago our sm had to have a meeting with the neighbourhood watch and local police, because our communication was poor with them. Wonder why ...
We had an incident today which got nasty.
A couple came into the store and were noted by security and the store manager as the woman fell over in the foyer. Security watched them closely and it was obvious that they were drunk. Once they got to the checkout the woman serving them refuse them the sale of some wine as she too believe they were drunk.
They kicked off saying they were both over 18, had ID, weren't drunk etc etc. T/L came along and stuck up for the checkout staff. Security got involved and the couple began to get abusive. Duty was called and they got more and more angry. The man told the woman to call the police as Tesco were breaking the law by refusing the sale! The Duty asked them to leave at which point they threatened her, so the SM who was still in phoned the police. The couple refused to leave the store and stood there like lemons while the staff left them to it.
Suddenly they changed their tune, got all apologetic and asked to pay for the shopping and said they would then leave. The T/L began to scan the shopping as the police arrive. The couple saw that and kicked off all over again. They threatened to get a gang of mates to beat up the T/L when she finished her shift!
The police got involved, they still kicked off and in the end they arrested the woman and dragged her out the store as she screamed at the top of her voice to the security guy "You're a dead man, a f***ing dead man!"
To be fair all the staff were excellent. The T/L and managers all stuck up for each other. We had a team of male staff near the door in case they did a runner and everyone directly involved was asked if they were alright and if they wanted a break or to go home. The police were brilliant as well and came back later tonight for CCTV and statements.
Quote from: Siren137 on 08-04-10, 11:43PM
. We had a team of male staff near the door in case they did a runner
I hope they get paid extra for doing that just because they were male.
Would they get paid extra regardless of gender (?)) Even today we have female guards working at many sites.
Think twice before jumping in and helping with shoplifters as you can not be 100% sure what they may be carrying on them. You may find your self getting stabbed or cut by a number of different objects like knifes, used needles etc. If the shoplifter is carrying bottles of vodka hidden on their body and a scuffle happens they might break cutting you and them you never know what infections he or she may have.
If your not trained to do security you may not get support from Tesco if something does not go right and you find yourself on the wrong side of the law.
I just wanted to point it out as things like this do happen to people when they try to help.
hello all I'm a security guard for tesco as i was walking home the other night saturday after my shift about 11 pm i seen a man who i stoped for shoplifting a few weeks ago he walked towards me and hit me in the face and ran off point being watch your self when your going home now i am missing a tooth lol
Quote from: clansman on 19-04-10, 02:13AMlol
Um, sorry if this sounds rude but... are you for real?
I hope you are doing something about this incident or assault, have contacted the police etc?
Otherwise people are going to think they can get away with it - that there are no repercussions - and that it is just find to assault a member of staff. Its not on, its not right - and if you have not done something about it... what is to stop this man from doing it again?!
yes the police have been told about it and it is getting sorted out
I had a woman call me an ar**h*le for not arming her son who looked 14, and his petrol can, and making her get out the car when she has a bad back and no shoes on (is it legal to drive barefoot ?) so I told her to use the bp up the road in future.
10 minutes her husband drives up, storms up to the till, asks my name and when I finish cos he will be waiting for me at 12.
Then the woman had the cheek to phone cs to make a complaint. The guy a&r cs actually burst out laughing when he was told the proper story, then said he would call them back and ask about the bits they missed.
The week before I was told I would be waited for at 12 by a thieving smackhead.
Neither of then turned up again.
Quote from: almostlost on 21-04-10, 09:50AM
I had a woman call me an ar**h*le for not arming her son who looked 14, and his petrol can, and making her get out the car when she has a bad back and no shoes on (is it legal to drive barefoot ?) so I told her to use the bp up the road in future.
10 minutes her husband drives up, storms up to the till, asks my name and when I finish cos he will be waiting for me at 12.
These people must have serious 'issues'. I mean, they are really PATHETIC individuals.
is it legal to drive barefoot ? It is North of border, but no such law down here.
http://allaboutthefeet.blogspot.com/2008/01/is-it-illegal-to-drive-barefoot.html (http://allaboutthefeet.blogspot.com/2008/01/is-it-illegal-to-drive-barefoot.html)
Nope! Totally legal! :D
But slightly off topic..unless you are being attacked by some bare-footed assassin....best get back on track...shoes or no-shoes! ;)
Had a knife pulled on me by a kid that looked about 16 this morning. Then he assaulted a copper. All over a copy of nuts.
At a time when alcohol fuelled violence and anti social behaviour is on the increase; and reading of all these incidents, I'm quite disturbed by the company's recent decision to cancel agency guarding at Extras and to have only the existing in - house Security staff on duty doing the same workload. It's perhaps not a major issue on days when there are a lot of staff around; but in a lot of cases it will mean that there will be only one member of the Security team on duty at night in 24 hr stores. Tesco is now showing its true colours and this decision clearly shows that it does not care about the personal safety of out of hours staff.
"Tesco is now showing its true colours and this decision clearly shows that it does not care about the personal safety of out of hours staff."
The majority of my hours are evenings, we had no guard for about 3 years, when we did get one back, its taken two months for the SM to have a bad weekend for shoplifters on her shifts and the guard hours have been moved 8am-4pm, which helps her out, as she RARELY stays later than 6pm. The first night we had no guard we had a guy standing just outside phoning his mates to tell them to "come up now, the guard isnt here".
I have never just watched as many shoplifters walk out as i did last week, I cant be arsed challenging them anymore.
I work in an area where we get shoplifters regularly. Very recently there was a physical confrontation with a member of staff which involved grappling and threats to headbutt. I've seen lots of shoplifters and even though i am a strong enough lad, im not going to confront and try apprehend any thief- first thing i do is get the guard and other members aware then sort it in numbers and with a few pressurising glares like today. Confrontations are not worth the risks at all, and even though stock bonuses are heavily at risk- stopping shoplifters is not in my job description and I am not trained to deal with it- other than the three bell and notify other members of staff.
i was attacked earlier in the year called police turn up 30 mins after they had gone took photos and statement not heard anymore Tosco never even phoned me to see how i was i phoned them later in week to update them asked me when i would be back
The comment I posted about having a knife pulled on me ...
My sm got a call at home from the eom and the guy above him (why has my mindfone blank and forgot his title ?). I was never asked though.
Punched in the mouth and side of the head today, all because we had run out of Lucazade.
Not to mention the huge amount of verbal abuse the guy gave me before and after hitting me.
penguin, I hope you are physically & mentally OK.
I second what Nomad said, Can't believe someone makes such a fuss over Lucozade, they need to get a life! >:D
Exactly! Now if you'd run out of beer! >:( Hope they catch the rascal.
about two weeks ago a member of CSD was approached by a man wanting to return some DVDs (which he had already opened) he had been shopping and stopped on his way out to return them. when the CSD staff refused his request he got really aggressive and started shouting and swearing before throwing his handful of shopping at the desk, striking one of the ladies.
then, not two minutes later, the nonfoods trading manager comes down and.....yeah, you guessed it...gave him his freakin money back
wtf?!?!
Assuming that the CSD staff where wrong to refuse his request in the first place then by law the non-food manager had no choice but to refund the dvds.
If CSD did have a valid reason for refusing the refund and the non food manager allowed themselves to be bullied into refunding it than they did the wrong thing
Either way due to the way the customer reacted they should have allowed him to finish his business in the store that day. then kindly ask him to leave while informing him that he is no longer welcome in the store.
It depends WHY the customer wanted the refund, and why it was refused.
Could have missed the 30 day window, or could be simply because they had been that they had been opened. In some cases opened DVD's can be returned; unwanted gifts etc but given back on a Moneycard - not in cash... and if it is faulty in this case refunds are not supposed to take place and instead the customer receives a product exchange and goodwill gesture where required. Tesco tightened up the returns for DVD's about two years ago as people where buying them, making copies and getting full refunds.
But I think we just don't know enough to make any sort of judgement on the situation.
And if that was me the Manager made out to look absolutely stupid I would certainly be having words and be considering lodging a grievance. Especially after the customer had threw something at a member of staff.
WHY do some managers just give in, often against policy and their staff, and give what the customer wants as soon as they start kicking up a bit of a fuss. Some people need to get some integrity.
I've scanned through the forum and this thread looking for the answer to this question but couldn't find it.
If someone violently attacks you. (Punching, spiting, kicking, whatever) what are you supposed to do in Tesco's eyes. Also what are you allowed to do. And more importantly, what can you get away with.
Am i allowed to hit back if they continue to be a threat. If they are no longer a threat (i.e. had there violent outbust and have now stoped.) am i allowed to retaliate from earlier.
I ask this question at the risk of sounding like a thug wanting a fight. But i was just wondering.
see your store h s rep they should have access to tescos policy on violence against staff.....................?
Being "allowed" to hit back isn't a problem in my mind, if it's hitting back, it's self defense. I couldn't care less what tesco say, I'm not paid to stand and take a beating.
reasonable force funny how the victim can usually come of the worse >:(
Seems to me this is quite straightforward, Tesco guidelines or not. The law on self defence is clear. You may use "reasonable" force to defend yourself, and others. If they threaten you with a tin of baked beans, you can use a similar item to defend yourself. If you are too afraid to protect yourself, run, you're not paid enough to put up with this. Its someone else's job to be brave, let them do it. Tesco have no right to expect you to suffer injury, it is their Duty to protect you at work.
Hi Nomad, south-west-trains, Jaycloth
Thanks for the concern :)
Police have so far not found the guy who hit me, I hope they do soon as people like that are not fit to be walking the streets to be honest.
Reading some of these replies are a bit disturbing and has made me have a think about personal safety in stores. Whether your a security guard or a checkout operator or whoever. How safe do you feel sometimes when your working or being involved in an incident with a dangerous shop lifter. If your a security guard would you feel more at ease if you had some basic grabbing moves, arm locks etc? Or would this make staff over convident and maybe trying to be a have a go hero so to speak. Cashiers would better designed tills to make it harder for a theif to grab the money. Warehouse staff, better secured doors in back areas. We had a member of staff get quite a shock when someone had crept in through and mangled fire door. Maybe youve havent ever seen, been, or expierenced an attack or scare.
My point in this reply on topic matter, i just want to see what peoples views are on offering more safety at work. Any answers would be nice this is just a bit of thinking I've been doing. Thanks :d:
im a security guard and im ex army so i do know how 2 and can defend my self so im lucky. i feel it is better to know how to act when some thing happens ie talk my way out of some thing
On self-serve, it is really bad for the women operators. They've been threatened with violence, verbally abuse, offered out for fights. It nuts! I've never had a problem on self-serve, think 'cos i'm a guy, and the the fact thats its in a cage virtually, people tend to be quite weary I think. When i'm on the main bank, that when people have gotten lippy. Think self-serve must be a boxing ring.
HI all
i love shoplifter, i get todo just about anything to them within reason.
i worry about niddles and i think its just a matter of time i get one
i am with you there i allways try to keep a good arms length away or if i have to stop them get there arm under control but allways remember reasonable force :P
Remember, at Tesco, to log it will take up you precious un-paid-for break time, unless you are a manager that stands around for a lot of any shift and have the time to do so. You must also understand (I have found this from 2 stores I worked at previously) that any Tesco store, even though it should not, still works in a way that puts managers first: be careful if you are accusing a manager of bullying.
They just installed a new customer service desk/kiosk, and put the new cigarette bond there too!
They installed one of those tiny metal/plastic barriers to protect us LOL. Effing joke. Last year one of the CSD staff were threatened with a knife, he only got away with a small amount of money, but you'd think they'd do something to protect us, eh? Even if they had adequate protection methods, a section of the desk is shin height, so pretty pointless.
No security either. They've all quit lol.
by the way, how come I can't post a new topic? I wanted to ask about our wage slips being online but ... ? :S
[admin]"how come I can't post a new topic?" there are links on the home page leading to an answer to that question.[/admin]
About a month ago on a Sunday morning, a very drunk man wondered out back towards the cash office. (the door from the shopfloor doesn't have a lock)
He demanded the store serve him alcohol and pulled out a knife. The DM on duty didn't press the panic buttons of dial 999, she called the local police station which resulted on being on hold for 5 minutes and then waiting a further 15 for officers to arrive. In that time two members of staff were forced to disarm and pin down the drunk and one of them was bitten hard in the process. I later found out the DM didn't fill out any logs or tell the police about the injured CA.
Didn't the CA tell the police themselves that they had been bitten? Did the bite break skin?
Remember mentioned the panic buttons, are there any restrictions on when we can use those? I thought it was only to be pressed in the case of armed robbery...can we use them in cases of attacks on staff or customers for that matter?
He had a knife; thats more than 'armed' enough to warrant the panic buttons. I'm sure the Police wouldn't hesitate Tasering, or at least 'battoning' such a 'threat'.
Dunno if its company wide, just express, or just us, but our panic buttons dont go to the police anymore, they go to bangladesh or wherever it is, who then phone and ask if we need the police, do Tesco really think, in the middle of an armed robbery, you'll ask the nice man with the gun to hold a sec while you answer the phone ?
Almostlost, I'm sorry, it's difficult to type with tears of laughter in my eyes. OK, I've got control now.....if this is the case, it's absurd and the union should be up in arms.
Quote from: almostlost on 29-10-10, 04:49PM
do Tesco really think, in the middle of an armed robbery, you'll ask the nice man with the gun to hold a sec while you answer the phone ?
If it saves them money in some way, yes :(
There will more attacks and there will be no CCTV coverage too record incidents as our store is having to lose 80 hrs from the CCTV desk, thats out of 180hrs in total, security is now a joke.
Quote from: nomad on 29-10-10, 09:10PM
Quote from: almostlost on 29-10-10, 04:49PM
do Tesco really think, in the middle of an armed robbery, you'll ask the nice man with the gun to hold a sec while you answer the phone ?
If it saves them money in some way, yes :(
Indeed, I believe this came about as a result of fines for false alarms?
What is a false alarm? A person, in fear for their safety, pushes a panic button. The feared situation doesn't happen....is that considered a false alarm? Better twenty false alarms than one real tragic event!
Quote from: almostlost on 29-10-10, 04:49PM
Dunno if its company wide, just express, or just us, but our panic buttons dont go to the police anymore, they go to bangladesh or wherever it is, who then phone and ask if we need the police, do Tesco really think, in the middle of an armed robbery, you'll ask the nice man with the gun to hold a sec while you answer the phone ?
Whilst working in an Express, I was sat in the office doing the morning filing, sat on a swivel chair with wheels, couldn't be arsed walking back and to from filing cabinet to desk, so I was pushing myself on the chair, and wheeling across the office.
I pushed myself back towards the desk, and my knee caught the panic alarm underneath the desk, I didn't push the button in, I smashed the thing to pieces.
How a panic button works:
When you push the button in, you move a magnet out of the way of the circuit, therefore completeing the circuit, and sending the signal, when you use the key to reset the panic alarm, you move the magnet back across the circit, stopping the signal.
Not knowing this, I try to fix the button, (whilst on hold to secuirty support), however I was'nt successful in fixing it, and it fell apart several times, so whever was recieving the signal, was getting it on off on off on off, so it would appear that all panic buttons were being pressed...
Hearing sirens in the distance I go outside, with the panic button in one hand, and store phone in the other, (still on hold), and outside, 5police vans had stopped traffic in the street, blocked the exit and entrance to the forecourt and were unloading police dogs....
Very embarrasing, yet reassuring.
A week later we recieved a letter, stating that if the police recieve another false alarm within 6months, the police would attend the call in there own time, and not treat it as a matter of urgency.
How would the police know it was a false alarm until they attended?
Quote from: weir-07 on 02-11-10, 10:35PM
Quote from: nomad on 29-10-10, 09:10PM
Quote from: almostlost on 29-10-10, 04:49PM
do Tesco really think, in the middle of an armed robbery, you'll ask the nice man with the gun to hold a sec while you answer the phone ?
If it saves them money in some way, yes :(
Indeed, I believe this came about as a result of fines for false alarms?
The police do not fine. Only the fire brigade.
as I stated above, if the recieve two false alarms in 6months, (I can't remember the exact wording of the letter, but it was along these lines) police will refuse to come out as an quick responce, but will come out in there own time. And this stands for 12months.
The fire brigade cannot do such a thing, as lifes can be lost, so they treat every alarm as urgent, however, the fines are way of ensuring people try and prevent false alarms.
Quote from: Anne on 04-11-10, 11:16AM
How would the police know it was a false alarm until they attended?
Obviously they don't, but it is upto us to prevent false alarms.
In the event of asrmed robbery, lives can be lost whilst waiting for the police.
Can, but unlikley.
Of all the armed robberies I've heard happen across Tesco stores, I've yet to hear of one that resulted in a death of a worked.
There have been many in the retail industry. Not too far away fro me, about 4 years ago in fact.
It would be interesting to see statistics on this, but after a quick net search I can't find any.
I don't disagree with you Anne, but there does need to be a deterant against false alarms, and this is what the police have chosen to do, and they do give you two chances, more in fact if the 6month time passes by without incident.
Its certainly made me be more careful, and I don't have to explain to my EOM as to why we have a fine about such a stupid false alarm!
If there was a person in store, making threatening behaviour, and the panic button was pressed, then the person disappeared, I doubt the police woulod call that a false alarm.
I agree, however the issue is that the police would not recognise a false alarm untill they had attended the scene. If they are taking their own sweet time to get there, anything could happen. Whilst it may be rare for there to be a fatality as a result, who wants to take that chance?
The issue of the panic button now raises questions about the effectiveness of the system of calling security support, be it in Herts, or Bangladesh.
On the other hand, if a store is constantly sending out false alarms, and the police whizz over there for a false alarm, what about more serious call out, which has been over looked in favour for a store with a background of false alarms.
I don't know if the alarm goes to secuity support, becasue the polive were there in minutes, and the 2nd store phone didn't ring?
I know the fire alarm goes to secuity support.
I had a knife pulled on me last night (the second time in a year!) for refusing to serve someone alcohol. Then threatened by two of the guys mates who came back. I called the police, at the same time a manager and a ca both pressed the panic buttons.
10 mins for the police to arrive, which isn't too bad considering they aren't actually dispatched from this town anymore. While waiting for them, the guy with the knife walked in, grabbed the beer and walked out.
Security "support" phoned, but because we were busy actually dealing with the problem nobody answered. What did they do ? Try again 30 minutes later, at which time I was sat with the police about to give a statement. They then called half hour after that, and then questioned why we refused sale of alcohol. I thought they were there to support us, not question me doing my job. My manager has complained to eom and higher, not sure if he's heard anything back.
I don't have any faith in them being there in the case of a serious situation. I'd feel a lot safer having a baseball bat behind the tills than having to press those buttons.
last night, gentleman being verbally abusive to staff. When asked to leave, became more verbally abusive to staff and customers. No security guard in store due to cut backs. Customers offering to intervene. he eventually left the store shouting more abuse on the way out.
Just like to say this happens all to often, in the last few years I have been threatened, hit , spat on, verbally abused and even my car kicked for finishing work and just leaving to go home, several of the instances happened when we had no guard and mangers were well out of ear shot and I was completely on my own. Not to mention having a 2L bottle of cider thrown at my head.
And yet not one manager has ever shown real genuine concern, apart from when a customer actually hit me and I decided to knock seven shades of poo out of them for it. And that was because their were around a dozen customers who saw the girl attack me and a few of them, wanted to know why we had no security,.
unfortunately it seems weekends at our store are a hotbed for drunken, mouthy, abusive people we ga's get verbally abused regularly, for me tis just par for the course and i tend not to let it bother me.
Surprisingly enough though most of the abuse is from drunken women rather than men (they seemto be too busy shoving whiskey in there pants while the women kick off!!) ;D.
Security staff are a little thin on the ground at night times due to cut backs so i guess thats an encouragement to the neanderthol masses to act like thugs and pilferers. its a sorry state of affairs when a ga is left at the security desk alone while the solitary security guard pops up to the cafe for a brew and a bite to eat.
just heard that a guard in an express had bleach thrown in his face yesterday after banning a customer.
http://www.yorkpress.co.uk/news/8876032.Security_guard_bitten_in_store_row_with____hoodie___/ (http://www.yorkpress.co.uk/news/8876032.Security_guard_bitten_in_store_row_with____hoodie___/)
Had my manager bit and punched - got a black eye now last week and yesterday we had a marital dispute in the store. The husband was violent and abusive to her and when we asked him to stop swearing and to keep it down he continued to be aggressive even admitting he punches her and pulls her hair out.. He went toe to toe with the guard and was buzzing for a fight. When the police came he told them all to f.. off to their faces yet all they did was take him home.. Poor effort.
Had a young reprobate square up to our security guard (ex rmp) just before christmas after being asked to leave for being abusive to staff.
Myself and a co-worker on csd stood by to back him up if needed. As soon as we saw this lads hands lunge towards the security guards throat we rushed him and restrained him on the ground until the police arrived. Took 4 staff in total including duty manager to keep him restrained.
Had no problems from management about what we did, only problems we had was the abuse we got from passing customers for the fact we restrained him.
http://www.thisisderbyshire.co.uk/news/Robbers-caught-camera-threatening-terrified-shop-staff-12-inch-blade/article-3307008-detail/article.html (http://www.thisisderbyshire.co.uk/news/Robbers-caught-camera-threatening-terrified-shop-staff-12-inch-blade/article-3307008-detail/article.html)
Staff threatend with a knife and a hammer in robbery.
After 11 years, I can't even remember how many times I've seen confrontations between staff and customers. It rarely happens to me, since I'm 6' tall and 100 kilos, with a face that would make Police officers cross the road to avoid me on a dark night.
Frankly, the sooner Tesco evolves into Omni Consumer Products, with it's own paramilitary "security force", the better. Given the savage cuts that will soon be made to police budgets, I'm surprised Tesco is'nt moving into private law enforcement; it's a huge potential market...
OH theres anything in my store I had a customer who gave me a 'redeemed voucher' (it said so on the till this voucher has been redeemd at another store) She got really narky so a team leader explained that the store manager who gave her the voucher had given her a used voucher I had apologised to the custome but no she still verbally abused me.
Then there was a man who threatened to slap me across the face when I was serving him dunno what I did to him but anyway a customer came out of the queue and said she would be my witness, the man flew out of the store
I was just involved in a situation at the back of our store, whereby a customer tried to run me over in his car, then pinned me between his car and my delivery van so that I couldn't move (luckily I got free) then started screaming abuse at me with his face about an inch from mine, threatening to beat me up. I managed to get away and went inside to call Duty (just as the man drove off), who came out and said "oh well he's gone now" and started to walk off. I asked if the security camera footage could be retrieved to which he replied that the cameras don't work !!!
Later I walked round the front of the store, only to be confronted by the same man who started screaming at me again and chased me around the cars until I managed to get into the store (sounds funny but I can assure you it wasn't). I called Duty and security, who eventually turned up, only to see the man drive off in his car. We went back inside and the Duty Manager just walked off. Another member of staff asked me what was wrong and I explained it to them. They said that the incident had to be logged by Duty and that I should make him do it. I went back up to him and explained that I wasn't happy. He told me to phone the police and tell them. He said that there was no point in him doing it and walked off.
I called the police and reported the incident, but feel as if my store aren't taking this seriously. This could have happened to any member of staff, and the outcome could have been far worse. What should I do?
Quote from: TescoCommando on 23-03-11, 11:13AM
After 11 years, I can't even remember how many times I've seen confrontations between staff and customers. It rarely happens to me, since I'm 6' tall and 100 kilos, with a face that would make Police officers cross the road to avoid me on a dark night.
Frankly, the sooner Tesco evolves into Omni Consumer Products, with it's own paramilitary "security force", the better. Given the savage cuts that will soon be made to police budgets, I'm surprised Tesco is'nt moving into private law enforcement; it's a huge potential market...
Kind of with you on this one.. Can never get my head round the fact that we have such an issue with shrink and protection of our staff yet tender out our door cover to agency companies that unless your lucky cover your door with someone who really doesnt care. Everyone says about getting hold of the duty manager and them sorting it however at the end of the day they only come to work to fill beans and carrots like the rest of us. They have kids and Wives/Husbands at home too, get the duty manager and help them sort the situation , its not right to just leave it to them .. is it ?
A company the size of this , you would expect that it would have its own self trained security arm that works alongside the retail side we would all feel safer then
At a recent national forum meeting the focus was on staff attacks and the reporting of. Or should i say the lack of reporting of ?
Is it obligatory or discretionary as to whether a manager logs an incident if requested to do so by a member of staff who has been threatened or attacked ?
I would say it has to be obligatory surely. :o
I know there is a form that gets filled in on HOST K forms which goes to HO Security . I was told this is what then is looked at and helps to build the security budget for that store. Ie incidents such as these and shoplifting etc .
I am sure demographics known also go towards that however the more that reported the more security.
We should insist its reported, involve your union rep if needs be, especially if you have been attacked although I would hope that My Manager would have filled in an assault form. ???
goldeneagle, I would pursue the matter with your Duty manager and your union (if you are in a union).
You appear to have witness(s)
QuoteI called Duty and security, who eventually turned up
If MM will not log it go above them.
I have to say things have improved in our store in terms of security guards. We went without an evening guard for sometime, after much protest and several incidents we got 2 guards to cover the evenings every night. As they are the same two guys the staff know them well and they are good guards who soon sort out any trouble. We still get people trying it on, don't get me wrong but we feel somewhat safer now knowing we do at least have a guard about.
Alcohol refusals are still our biggest cause of problems here but our managers and T/L are very supportive of all staff and any issues are sorted out.
Only concern I have is seeing others mention panic buttons. I have never seen one at my store, never heard staff mention them or ever been told about them when I started. :o
Our security is great generally, we have one guy who is quality. Good man to deal with when things go pear shaped.
The only physical confrontation I can remember is when a bloke on check outs got punched in the face several times by a lassie who clearly had some issues to deal with.
Not sure what came of it legally though.
Nobody has ever given me s*** at work, once a drunk guy said he'd kick me in the face after I responded to his question of "where's my mate" with "how the Hell would I know where your mate is?" and even then after he said it I walked up to him and asked him to repeat what he'd said to which his mate grabbed him and took him away apologising prefusely.
I know the guy who said it too, my brother in law sawed his new bike in half when they were kids.
I was tempted to attack a member of staff today myself. In fact, if I'd had access to firearms, I'd have made a spirited attempt to beat that Norwegian bloke's record... >:(
Our customer service desk has two ques; one for lottery, fags etc the other for customer service itself. Some worthless, senile old coffin-dodger decided that the signs were "Confusing" and jumped the line in front of me. I told him to jog on, but the person behind the desk said the old fart was first in line. I pointed out that he was first in the other line, not this one, but person decided to serve Coffin Dodger, who then launched into a rant about how the signs were confusing.
By the time he was finished dribbling, I was seriously contemplating murdering both Old Fart and person behind desk, and possibly not in that order. >:(
[admin]Edited to remove/edit offensive wording. Nomad[/admin]
The other night a man was ejected from the store by security, because he was drunk and attempted to pull a kick-stool out from underneath a member of staff while she was standing on it.
He also attempted to grop a male member of staff's bottom.
man was ejected from store and proceeded to argue with security at front of store for several minutes before management came over, he then argued soem more before eventually leaving.
Apparently he came in the next day and spoke to the day security guard, about wanting to apologise to the female member of staff and buy her a bottle of wine. I believe he has yet to aplogise to any staff involved in it, and has not been seen in the store at night since.
we got a really abusive young chav female, with tiny tot in tow; she wanted to spend her £3.10 NHS milk voucher on fags. When I refused she was shouting 'how DARE you embarrass me in front of everyone!' and was asking people in queue for the money!! (I believe some little shops actually let people spend these vouchers on anything, but I'm damned if my taxes are going to sub her habit!!)
Quote from: Gold_Alien on 22-12-11, 01:46PM
The other night a man was ejected from the store by security, because he was drunk and attempted to pull a kick-stool out from underneath a member of staff while she was standing on it.
He also attempted to grop a male member of staff's bottom.
man was ejected from store and proceeded to argue with security at front of store for several minutes before management came over, he then argued soem more before eventually leaving.
Apparently he came in the next day and spoke to the day security guard, about wanting to apologise to the female member of staff and buy her a bottle of wine. I believe he has yet to aplogise to any staff involved in it, and has not been seen in the store at night since.
Security and management should'nt have been arguing with the customer in the first place. He should have been told - once - to remove himself from Tesco property. Any refusal to do so and management should have 'phoned the police.
At my store, we have an on-going situation where some travellers come in at about 2-3am a couple of times a week, both of whom are either below 18 or certainly look under 25. When asked for ID they get extremely abusive and have made a couple of death threats to the lady looking after the self-service tills.
Whenever these people arrive, evidently our security guard decides to take his tea break, and the night manager mysteriously disappears too. As the people are under 25 the staff member is forced to ask for ID or have the threat of being fined / sacked for not doing her job. On one occasion the night manager did come over, said to the two people "you're barred" then walked off. They have since been back a couple of times and are still as abusive.
The staff member is in the union, but all they tell her to do is write it down and send a complaint to the store manager. She has now done this more than TWELVE times and still nothing has happened. The only option she now has is to resign !!!
Please can somebody advise exactly what steps she should take to get this resolved quickly. Personally I find the whole thing disgusting !!
This is disgusting. I assume that the member of staff concerned has copies of the statements she has previously given to the store manager? On that basis, I would make a formal compliant to the Police. She has done what she was asked by the store to do, is not being protected whatsoever and this now needs formal intervention. it might also give tosco the kick up the arse it needs before something serious happens.
I have been in this situation myself and have been followed home. It was only after telling tosco to sort it or I would go to the police that they did. Good luck to the lady involved and I genuinely hope this is sorted out asap. :)
I too find this disgusting, barred means if set foot on premises again it's tresspass, keep doing it and it's aggrivated tresspass. Security should be arresting them. NO-BODY should ever be left totally alone at the front end during the night.
Why do USDAW not get tosco to do that "RESPECT OUR STAFF" thing like they do in the CO-OP?
If you get attacked at work do you claim off Tesco?
Tesco has a responsibility to protect it's staff from all foreseeable. Being attacked isn't foreseeable but does it come under accident at work/as a result of work?? I bet it's covered in the conditions of employment. Though as security I see me being attacked as foreseeable as I'm front line and dealing with the angry customers, the abusive and the shoplifters... for some reason though I think Tesco will have put a get-out in the conditions of employment against any liability.
I could believe the courts taking a dim view of an employee getting into financial problems due to reduction in earnings due to an injury sustained at work by an attack occurring during the execution of their duties.
Security, ga or whatever their position.
I am really sorry but because i am new I can not find a way of starting a new topic. This is really important to me as I need to know what the procedure is when your store is held up with an Armed Robber ??? Please Please someone advise me what I should do As I am unable to return to work right away .
[admin]http://www.verylittlehelps.com/index.php?page=15 (http://www.verylittlehelps.com/index.php?page=15)
Exception made due to the nature of the question. Nomad[/admin]
Are you being held up now or have you been held up recently?
1, Give them whatever they want and DO NOT put yourself or others in any danger. Tesco are insured for loss and you are more important.
2, If you can, press the emergency alarm, as many as you can.
3, try and ring 999 and keep the line open, but only if you can undetected by the robbers.
Most important, Don't let anyone be a hero. It just is not worth the risk.
Sounds silly under the circumstances but I hope this helps.
We were held up at knife point ... And completley unplanned 2 of us unarmed him... But after we were very shook. Our store manager arrived and sent us to to doctor and home . Now im wondering if I stay off will I get paid ?? I knoe My medical bills will be paid for but what about long term affects ??? I swear we are lucky to be alive... WHAT SHOULD i DO NEXT ???? Any info would be gratefully appreciated.
Hi,
I think your question is in regards to what happens if you are too stressed out to return to work.
The company should support you. If you are a union member contact your local office and legal plus as you may be able to claim money from the union via the Criminal Injuries
Compensation Authority.
Seek medical help as well.
Good luck
As far as I know, if your DR signs you off sick, then sick pay will be as stated in your contract. I do not think that would be overlooked due to the circumstances, unfortunately. You should be offered (professional) counselling to help you to get over the shock, minimize long term effects and to enable you to return to work with confidence.
I am not the best person to advise but there are several members who will not only have the answers you are looking for and others who have experienced an armed robbery who may be able to help as well.
Hope this helps. Good luck.
I second Anne's advice, and I've no doubt most coppers would say exactly the same: leave tackling armed criminals to those with the training, weapons and legal powers to do so.
Anyway, the police get paid a damn sight more than most of us. Don't buy a dog then bark yourself. ;)
Frankly, after the way I've recently been treated by the company, I wouldn't attempt to stop an UN-armed robber! >:(
http://www.peopleattesco.com/your-wellbeing/Your-Wellbeing.aspx (http://www.peopleattesco.com/your-wellbeing/Your-Wellbeing.aspx)
QuoteNeed to talk to someone? - Free counselling could help you deal with a trauma, problem at work or just life in general...
I would also contact Occupational health.
[admin]I have merged this topic with the topic regarding attacks on staff. (1) because they are related. (2) creating a new topic as I did for a newbie seemed to create a home page anomaly. Nomad[/admin]
This thread seems to be a bitty on the older side however I thought I would add my experiences over my 5 years if this is still being checked :)
1 - New store opening just before Christmas, I was doing the fresh food reductions, a customer was waiting patiently for me to reduce a pizza (I think it was a pizza at least) I reduced the pizza and gave it to him when another customer snatched it out of his hand, the event turned ugly and in my attempt at getting a small child out of the firing line of the 2 rather burly 'gentlemen' swinging their fists I was punched in the face and as a result ended up with a cracked cheek-bone.
2 - A rather large group of teenagers came to my checkout with a large amount of alcohol, I asked for ID, there was about 8 people in the group and only 2 could produce ID so I refused the sale. One of the girls reached across the checkout and tried to grab at my uniform but I had stepped back out of reach, she then picked up a bottle of Vodka and threw it at me I managed to duck but the security guard coming up behind me wasn't so lucky, he had to have 12 stitches.
3 - Again doing fresh food reductions just after new year (The year after the Christmas incident) I was kneeling on the floor to reach to the back to get stuff and a customer grabbed my hair and 'leaned' on me so they could reach something on a higher shelf. Once they had the product as they stood up they pulled sharply on my hair and pulled a chunk out.
4 - A Friday when I was facing up the Wines and Spirits aisle (Around about 9pm I believe) a group of 3 'boys' came into the aisle and seemed to be a little intoxicated, I moved to the opposite end of the aisle out of the way and they followed me. I ended up as a human 'sandwich' between the boys with each one of them trying to remove my clothing and touch me inappropriately, I felt threatened and saw an opening between the boys (I was calling out but there was no one in the area to hear) I pushed my way through the gap and accidentally knocked one of the boys over into a stack of wine which unfortunately broke and caused him a few minor cuts along with a stained set of clothing (Shame) - Only saving grace for me was all 3 camera's in that area were working and picked up everything.
5 - Most recently I was on a kick stool cleaning the top shelf from some nasty substance that had been dumped and left to rot (So not my idea of fun) when a group of school children came in and thought it would be funny to push me off the kick stool, I hit my temple on the corner of the shelf and came around in hospital 4 hours later with 4 stitches and an aversion to using kick stools.
That's it thankfully. Although there are a few instances of verbal abuse that I don't really mind about as it's like water to a ducks back and I can't remember most of them but they tended to be about my not being able to produce a product out of thin air simply because it was out of stock or we didn't stock it and in a couple cases didn't appear to exist (Anyone heard of Nescafe Extra Light Gold Blend?)
Hope that this mini essay helps
lost count the amount of time I've been threatend to be knifed or just plain old beaten up scuffles arguments it can become drole after a while but i do sometime like to tellthem you better make sure if you put me down i better not get up :)
Quote from: Tilltart on 03-07-08, 11:26PM
Tesco H/O only worry about money threw a till and not the abuse from customers to staff
when I was a front end T/L
I had a member of staff in tears from verbal abuse over a customer being asked for ID, the CSM at the time was called to CSD and he knocked on the door of the office I was consoling the member of staff, I was pulled outside and told "that customer was well over 18 you pr**k whats up with you now go sort her out and get her back on her till" I just told him I was on overtime and didn't need this sort of abuse and went home. 2 weeks later I was suspended for a very minor issue that takes place in stores daily hmmmm wonder why
So is it attacks by customers or senior management ???????
I Agree, Tesco cares about profits, & not their staff, especially all us normal workers ie not management or team leaders etc
There must be something to be done about members of senior management in stores, in a local extra store, the maintenance person was physically assaulted by a member of senior management, they had to have 2.5 months off sick, but were made to go back to the same store with the same senior manager there, they didn't get the chance to come back slowly, & were basically dumped & made to get on with the job, since then they've had to have subsequent doctor notes, but still they are not allowed to move to a different store.
If it was that serious then surely the police should be involved - senior management or not?
If your assaulted at work surely it's down to you to contact the police, like it would be down to you to contact the police if you were not at work! It's about time that bullies at work are stigmatised in society
Funny, but I've never been physically assaulted by a manager or customer. Maybe the fact that I'm 6'2", weigh about 107kg and my main hobbies are Martial Arts and weight training might have something to do with it... >:D
Ideal candidate to be assaulted then.
Come at me, bro! ;D
Martial Arts didn't help Bruce Lee or his Son, Besides if it can be shown you are compitant at it you would be expected to show restraint or reasonable force in defending yourself very often just because you can means you shouldn't.
... but every little helps .....
Besides, why rodomontade?
Take Yin Yang for example. He does not need to promulgate the fact that he is the epitome of a Male Adonis.
;D ;D ;D ;D someones been on the sherbet it's 'An Adonis'.
Rodomantade :o Promulgate :o Epitome even.... To be let down by 'Male Adonis'
:'( :-X
Adonis Male Stripper. :-X You know what I meant you 'reflection of perfection'. ;D
Sorry big AL :D
We're fired! ;D
Attacks on staff? What about attacks on VLH members? Happens all the time. Where's the VLH Grievance Forms? :D
If we return to Attacks on staff, if physical, Notify a manager and the police straight away.
If you have been assaulted, you don't need to or shouldn't have to wait to inform the police. It is your right to inform the police straight away.
Quote from: Yin Yang on 16-06-12, 11:33AM
Martial Arts didn't help Bruce Lee or his Son, Besides if it can be shown you are compitant at it you would be expected to show restraint or reasonable force in defending yourself very often just because you can means you shouldn't.
Which is exactly why I refuse to help tackle shoplifters. If I hurt them - and I probably will because it's difficult to restrain someone who is trying to escape or attack you
without hurting them, especially if they are under the influence of drugs or booze - Plod are going to come down on me like a ton of rectangular building things.
It should be remembered that lawyers, judges and most police couldn't fight their way out of the proverbial wet paper bag and have no idea just how scary and ugly real violence is. 8-)
Quote from: TescoCommando on 16-06-12, 05:28PM
It should be remembered that lawyers, judges and most police couldn't fight their way out of the proverbial wet paper bag and have no idea just how scary and ugly real violence is. 8-)
Well said Commando
Thank you.
Tescocommando, I sympathise with your point of view and the position you may find yourself in.
I'm not sure I agree with all you have said and am some what surprised, your hobby is enjoyed by millions from all walks of life including all the professions you mention. I have had the pleasure in the past of assisting with NVCQ with the likes of lawyers and JP's and judges, they give a great insight into what is actually reasonable force and what isn't and have influenced the circles and teachings of many styles to enable those styles to adapt to what is exceptable to teach in a more modern society.
Tesco Angels.
The new breed of vigilante.
The ultimate solution to Freedom from Fear.
As the old saying goes, "Everyone has a plan until they get punched in the mouth". What is deemed acceptable in the cold light of a court room, or a safe, warm dojo for that matter, can be very different from the reality of some vicious little scumbag trying his best to punch, kick, bite or stab you. Or, indeed, any combination of the four. Including all of them pretty much simultaneously.
Even a hard sparring or rolling(grappling)session in the academy does not fully prepare one for the reality of a serious, violent confrontation. I try my best to avoid such situations, but if I'm ever forced to defend myself, rest assured I will attempt to cause the maximum possible damage to my attacker in the minimum time. And I won't stop until I am absolutely sure I am in no further danger. As far as I'm concerned, if he's still breathing at the end of it, that is "Reasonable Force."
The vast majority of judges, lawyers etc will not have thrown a punch in anger since their schooldays. In the case(pun intended)of judges, that's roughly half a century ago. So they have about as much understanding of the realities of violence as I do about String Theory.
Seems to me that Tesco have a few quarks short of an atom.
Back to topic:
Do Tesco, in general, provide adequate Security so as to protect staff from being attacked?
Should Tesco ONLY provide Security via the hiring through professional Security Firms?
1)No.
2)Define, "professional security firms". The vast majority of security firms, much like Tesco itself, pay peanuts and hire monkeys.
Loki, enough to protect, as in stop? Is that possible?
Do some guards give enough of a presence to make people think twice both individually and in numbers? Personally I don't think they all look the part and there certainly isn't enough of them particularly in the bigger locations.
Personally I think Tescocommando's fortune of not being bullied or picked on is more to do with the physical size than anything else, such people have far more of a presence as security than some guards we see.
They should only use licenced Security companies and guards.
Tescocommando, I understand your comments about things being different to reality, it is difficult to show that techniques that are learnt would in reality not be fully executed because of the damage a few movements can do. I find Mr Chan rather amusing to watch more a Kin to dance than self defense.
You're absolutely right. Deterrence is the best defence, and a huge, ugly guy who looks like he could pimp-slap the Incredible Hulk will always be a more effective security guard in that respect than many highly trained and far more dangerous fighters.
The problem with using "professional" security companies, at least up here, is that many of them are controlled by organized crime.
Don't tell me. You live in Scotland.
The old Celtic "hard as nails" surfaces once again.
At the end of the day, Tesco should provide an adequate amount of licensed Security Guards.
To make a distinctive difference more guards are required and the guards need to have more presence, as we have discussed having a particular skill may in the event of confrontation make things more difficult and may put you or your actions under increased scrutiny.
The role is all about creating a presence where the opportunity is limited or removed, the later in my opinion isn't possible, but it could definitely be limited by more guards and more apt guards in my opinion.
Quote from: Loki on 16-06-12, 11:10PM
Don't tell me. You live in Scotland.
The old Celtic "hard as nails" surfaces once again.
At the end of the day, Tesco should provide an adequate amount of licensed Security Guards.
Point of order, old chap: the correct term for myself is, "Norse Gael" since my Father's ancestors came from Norway by way of Orkney. 8)
Which explains my occasional urges to rape, pillage and burn... >:D
I recently had an attack on me, by gang of usual problem teens/young adults. got hit in face with fire extinguisher lost one tooth, one also loose, which i will have to lose soon. and a few other injuries. all because i came to aid of of night manager and security guard. I've been informed tesco wont entertain any compensation as there was a manager and security guard there. however counting the number of individuals on cctv (27). it was a good thing i and a couple other staff intervened.
Its not the first assualt I've had. i just wish tesco would take seriously the amount of physical and verbal abuse most staff have to take, especially late workers and front end staff.
I've been told by my union that i may get something from the gov. but it just irks me that i havent even had a call asking how i am, except one asking me when i will be back at work.
[admin]I have emailed you regarding your username. Nomad[/admin]
that sounds horrendous, disgruntledemployee.
maybe we'll get disgruntledsecurityguard and disgruntledtmanager on here soon, too, when they realise that they'll be on their own in future.
(and welcome to VLH)
[gmod]
Changed to reflect the change of disgruntled employees new user name. Anne.
(got wrist ache from typing disgruntled so many times in one post! :D :D)[/gmod]
employee
I'd be looking to take that further. Of course I don't lnow the detail but the outcome for you has been serious and mm trying to wash their hands of it.
What happened? Can you show your behaviour to be defensive ?
Clearly, you would be expected to go to the aid of colleagues needing support. If you were then attacked ......
Look into it.
Disgruntled, welcome to VLH.
I hope you recover from your injuries soon. Nobody should ever be made to feel as though they are in the wroong in your situation. had you and your colleagues not stepped in, the guard and manager may well have been very seriously attacked. They should be thanking you.
lol.
I know its NOT funny so why can't I help laughing that p****doffemployee had been downgraded slightly ...
http://www.worksmart.org.uk/health/violence (http://www.worksmart.org.uk/health/violence)
After reading this it reminds me of our store where the cashiers and security staff get s*** all the time from the same group of young thugs,the store manager gets security to throw them out but theyre allowed back in the next day because the company needs their money,i find it all so pathetic,they just dont care about their staff.
Quote from: Loki on 16-06-12, 08:41PM
Do Tesco, in general, provide adequate Security so as to protect staff from being attacked?
Should Tesco ONLY provide Security via the hiring through professional Security Firms?
1: We have eight guards. Five if you remove the useless ones. Don't hear about much aggression towards staff, just towards the guards who are actually quite proactive. Unfortunately no-one protects them.
2: No. The agency guards are absolutely useless, and in my experience not trustworthy - although there have been a few Tesco guards who have turned out to be less than trust worthy.
Off topic (slightly): How many stores operate that the Duty Manager should be the person to stop and detain shoplifters? How many don't?
Anyone remember Fine Fare? I used to use a shopping trolley and push it across town with the daily takings and bank it. Never had a problem and everyone knew what I was doing. I suppose on a good day I had £8-9 thousand in change. Notes we kept in the safe. This was before credit cards.
I remember then going to work at another store near the city and I did my job, cashed up and was about to go and bank it when the GA looked horrified at me and told me to see the store manager.
The store manager said he'd better do it and he'd take his car. I didn't see the manager again that day until I left later. I was mighty upset too as I was lumbered in locking up. I didn't get paid for the time it took to lockup.
When I got to the back of store carpark, I found the manager in a pool of blood. He had been beaten up badly and the cash had been nicked.
We all assumed we knew who had done it as a group of kids spent days on the slot machines opposite the store trying to spend the change.
Sorry to go off topic, but was just a story.
I never did the cash run again though.
Quote from: olly0170 on 25-11-07, 02:02AM
Recently asked youth for id for cigs. got verbally abused and then he threw his lucazade bottle at me (missed). Next day he came in again and I refused to serve him but another cashier did but with no cigs. Last week he was asked again for id and he went mad in front of a load of customers (men included) and not one man said a thing.
Security were called and he is now banned.
Should have called the police, this is an assault and not tolerated
Quote from: TescoCommando on 16-06-12, 05:28PM
Quote from: Yin Yang on 16-06-12, 11:33AM
Martial Arts didn't help Bruce Lee or his Son, Besides if it can be shown you are compitant at it you would be expected to show restraint or reasonable force in defending yourself very often just because you can means you shouldn't.
Which is exactly why I refuse to help tackle shoplifters. If I hurt them - and I probably will because it's difficult to restrain someone who is trying to escape or attack you without hurting them, especially if they are under the influence of drugs or booze - Plod are going to come down on me like a ton of rectangular building things.
It should be remembered that lawyers, judges and most police couldn't fight their way out of the proverbial wet paper bag and have no idea just how scary and ugly real violence is. 8-)
I wish i could upload a section of CCTV of me stopping two lifters in an Oxford Metro, violence like you have never seen, all reasonable within the circumstances and definitely allowed, if a crime is being committed against you, the judge will always be on your side, as long as you are reasonable.
Often help out with break cover on the CSD. i could have a massive list in a week of verbal abuse towards the staff on that dept. i do not know how they keep their cool sometimes!!
being sworn at, aggressive behaviour etc. is all very common.
Looking back at the joys of last Xmas... i was called "an ignorant little bitch" because we had sold out of kindles :/
I work nights and was walking out the entrance/exit as my break had just started when a seiner manager asked for my assistance to detain a a shop lifter ! As I approached the shop lifter he spat at me so naturally I grabbed his head and held it to the floor so he couldn't get any one else ! 10 minuets in and waiting for the police to arrive the sieoner manger terms to me and says u do relise this is coming out of your break time ! Wtf a man in his position he should not be acting like 1 of the lads! Any way police come and go then come back again an hour or so later for a statement so there's me sat telling them what's what and who's who when manager rudeley interrupts the statement I was giving to help get this guy done, and states that I need to get back to work hurry up ! The police was shocked and so was I that he couldn't give a f*** about the welfare of his staff ! So any way I continued to give my statement and 2 min later it was that lazy sienior manager again " u need to get back to work so then I stopped the statement there and then signd the thing, the robber got let off in court coz he has a Herrion problem ! I'm not impressed as I didn't even get a value award for my helpfulness ! And I now hate my sienior manager for being an idiot !
Hard Grafter, your senior manager is an idiot. Don't let him stop you from doing a great job.
Early last year, some customers (I assume where travellers) were caught shoplifting. When security approached them, they (travellers) threatened them and said they had AIDS and if they touched 'em, they'd spit at 'em. Dirty lot, and unfortunately, security let them go :/
Is it true about the rumours we've heard down south... A store "Enfield" was looted this week? Unless its a new ruse by management for us to keep on our toes..
http://www.mirror.co.uk/news/uk-news/christine-crow-grandma-banned-from-tesco-1569682 (http://www.mirror.co.uk/news/uk-news/christine-crow-grandma-banned-from-tesco-1569682)
Quote"Banned for bullying staff": Grandma, 83, thrown out of Tesco for alleged trolley rage
1 Feb 2013 21:00
One shelfstacker was said to be so scared of the 83-year-old they refused to go on the shop floor while the OAP prowled the aisles
OAP, Overly Aggressive Person :o
A driver in our store had someone get out of their car and threatened them and very abusive. The guy was getting really worked up and in the end the Tesco driver just told him to p**s off and get back in his car.
The guy did get back in his car, and went and complained that the driver had told him to p**s off to the store manager who in turn wanted the driver to be given a final written warning for his behaviour!
It seems keeping potential customers is more important than what happens to the staff!
I understand that it seems unfair,but he did tell someone to p**s off whilst,I am assuming, in a Tesco vehicle, bringing the company name into disrepute, so a written warning seems correct.
Why did he not just ignor the driver, in that way he keeps his dignity and avoids a warning.
Ignorant people who rant and rave at other drivers are a mennis but ignoring them is the best treatment and makes them annoyed that others don't retaliate.
security and managers job to detain shoplifters not g a s, And you are correct save the companys name sod the staff.
"makes them annoyed that others don't retaliate." (quote from happyreturns)
getting them more annoyed doesn't seem like a very good move.
Quote from: tumshie on 04-03-13, 07:09PM
"makes them annoyed that others don't retaliate." (quote from happyreturns)
getting them more annoyed doesn't seem like a very good move.
Nor does telling them to p**s off whilst in a company vehicle.
Quote from: happyreturns on 04-03-13, 03:31PM
I understand that it seems unfair,but he did tell someone to p**s off whilst,I am assuming, in a Tesco vehicle, bringing the company name into disrepute, so a written warning seems correct.
Once that driver had gotten out of his car he was commiting a criminal offence and also isnt there anything about protecting employees from verbal abuse?
If he has committed an offence surely that's the job of the police not the company, yes the company should protect employees against verbal abuse however if verbal abuse is committed by the employee as well (I E telling him to p**s off)I think that sort of makes him also responsible, so as I have said before, if you do not reply to these sort of drivers then that is the best reaction.
Quote from: happyreturns on 04-03-13, 08:22PM
Quote from: tumshie on 04-03-13, 07:09PM
"makes them annoyed that others don't retaliate." (quote from happyreturns)
getting them more annoyed doesn't seem like a very good move.
Nor does telling them to p**s off whilst in a company vehicle.
it doesn't, but you are not being helpful by suggesting another way to annoy the guy.
(sorry, the quote facility doesn't seem to be working for me) [admin]Fixed. Nomad[/admin]
At last, a subject where it can be believed that Happy Returns has actually had lots of experience; being threatened and abused! ;D ;D ;D
I'm going to try your advice (that's
advice HR,
advice is a noun, it means 'a suggestion for a beneficial course of action',
advise is a verb. It means 'to give advice') and ignore your response! ;D ;D ;D
Quote from: happyreturns on 04-03-13, 03:31PM
Ignorant people who rant and rave at other drivers are a mennis
Mennis is a genus of moth in the family Geometridae. 8-) 8-)
http://www.dailyrecord.co.uk/news/scottish-news/armed-men-attack-tesco-supermarket-1747441 (http://www.dailyrecord.co.uk/news/scottish-news/armed-men-attack-tesco-supermarket-1747441)
QuoteArmed men attack supermarket worker during failed raid in Ayrshire
6 Mar 2013 18:39
POLICE say no firearm was discharged but a 47-year-old member of staff was hit on the head during the incident at 6am.
I have no idea how to post a question can anyone help. does anyone know if you can transfer from Tesco Uk to Tesco ireland
feefee -
You cannot start a new topic unless you become a supporter of VLH - which is £2, well worth it and comes with other benefits. :)
Thank you ;)
Has anyone experienced any attacks between staff members?
ie GA attacks a manager over a silly argument about doing a bay change the wrong way?
That's just a hypothetical example the way. :o
Quote from: keithwill73 on 04-03-13, 04:19PM
security and managers job to detain shoplifters not g a s, And you are correct save the companys name sod the staff.
Agreed. If I wanted to tackle shop lifters etc, I'd apply for security. Or the police force, for that matter.
I'm not saying I wouldn't try to help if someone was being assaulted, but I'm not going to risk being hurt - or the legal consequences if I hurt someone else - to stop a shoplifter.
So I was verbally attacked the other day and got issued with some very homophobic comments and threats from a customer.
I'm now petrified to back to work- so much so I'm having panic attacks and crying intermittently at the thought of going back to work.
What do I do?
If I remember correctly on the staff benefits website their is mention of support and free 'professional' counselling for problems/stress occasioned due to an incident work.
Quote from: MiniMonster on 08-05-13, 10:46AM
So I was verbally attacked the other day and got issued with some very homophobic comments and threats from a customer.
I'm now petrified to back to work- so much so I'm having panic attacks and crying intermittently at the thought of going back to work.
What do I do?
You may also want to consider involving the police; homophobic remarks and threats of violence could be regarded as a Hate Crime.
Police have been informed and I'm willing to press charges also.
I'm not sure if work understand what this has actually done to me.
They damn well should understand. It is official Tesco policy to have Zero Tolerance for bullying, homophobia and attacks, whether verbal or physical, by either Staff or Customers.
No doubt someone more experienced like Loki can give you better advice, but mine would be to speak to your Rep, Line/Section Manager and your PM. If necessary, make an appointment to see your GP; if anyone is stupid enough to accuse you of, "working your ticket", refer them to the Doctor.
If the attack has affected you so much, which I have no doubt it has, then you should definitely speak to your doctor and your PM about getting support and just how much the incident has affected you. The former should be able to offer help even if the latter is a bit useless.
Perhaps also speak to your union rep about what help the union can give you with regards to policy on the matter and getting the PM to support you.
Were there any witnesses to this attack mini?
Yes the whole store, braveryshark.
I went to my GP yesterday and he suggested 5 days off on the sick but I cannot afford to take 5 days off financially.
He said that would be self certified.
I have a meeting with police today and I hope to catch my LM and PM today.
I'm dreading going in to work.
Don't be afraid, be feared.
I wish that was the case.
But the area that my store is situated in is somewhere to be feared.
A member of staff has threatened and abused another member of staff. The one making the threats was allowed to continue working, whereas the person reporting was suspended for an extended period of time. Perhaps for their own protection, not sure.
The threatening member of staff is now under the impression that they cannot have any action taken against them as they weren't suspended in the first place, but has refused to work with the person who reported them and has said that they will walk out if forced to.
Q1 Can it be considered as gross misconduct weeks after reporting, leading to suspension and potential dismissal or move of store?
Q2 Can a move or dismissal be given if appropriate without suspension?
So I spoke to my LM about this and they wasn't really bothered.
Tried talking to PM yet they replied "I'm very busy."
When talking to LM they said something along the lines of "you've just got to get over it". Easier said than done I'm afraid.
Well let me tell you what happed in the Midddlesbrough D.C . A couple of months ago a Mike Tyson wannabe ( I call him that because he has that daft tattoo on his face ) crabbed hold of another lad in his team 5 meeting by the his T shirt round his neck and threaten him but his mangaer didnt see it but everyone else did in the team and when the lad reported it Mike Tyson got away with it .
With ear and all.
Quote from: MiniMonster on 10-05-13, 08:58AM
So I spoke to my LM about this and they wasn't really bothered.
Tried talking to PM yet they replied "I'm very busy."
When talking to LM they said something along the lines of "you've just got to get over it". Easier said than done I'm afraid.
Speak to your Rep. Loki, feel free to correct me, but doesn't MiniMonster have grounds for a grievance because his LM and PM are failing in their duty of care? I was under the impression that, while they are on duty, Tesco has a responsibility to protect staff against unprovoked attack, bullying etc.
So your PM is, "too busy" to discuss an incident that has left you traumatized and resulted in a police investigation? I'd like to say I'm shocked but, in 13 years, I've yet to meet a PM who wasn't a complete waste of space. 8-)
If Mini Monster had been a customer then I'm pretty sure the store would have been interested - as a member of staff don't accept anything less; we have as much right not to be assaulted verbally or otherwise than they do.
They didn't really take my trauma very seriously whatsoever.
I'm still shook up by it.
I have a union rep at my store but they're about as useful as a third t!t.
No offence to other reps as I'm sure they're excellent at what they do. But well, this one doesn't know a lot.
PM looked straight at me the other day and walked straight by.
Out of curiosity do your stores staff who have to do final reductions bombarded with customers pushing and grabbing items out of their hands? It's awful seeing people everyday wait for final reductions person to come to the shelf and near enough pysically abuse the reduction person. Credit to my store though one duty manager stands next to the person and anyone who shoves, shouts or gets lairy is dealt with appropriately.
Whats it like in other stores?
I haven't done final reductions in a long time. Some customers did try to push me out of the way, but since I'm 6'2" and weigh north of 100kg, they usually just bounced off. ;D
The guys who do final reductions on a Friday night will often load a blue top full of reductions, wheel it through the back and reduce it there.
A couple of years ago, on Christmas Eve, I got very annoyed when two young women who were doing the reductions were getting shoved around by the customers. I mean literally pushed out of the way, stock pulled out of their hands, or shoved right into their faces while the customers demanded it be reduced. I politely asked the customers to give the two girls space and time to do their jobs. Of course, none of the customers took a blind bit of notice.
I also informed management of the situation. Another waste of breath. Finally I lost my temper and said, very loudly indeed,
"Ladies and gentlemen, if you're so desperate to buy the CHEAP STUFF, please give my colleagues a chance to reduce it!" The customers were so shocked that they actually paused in their pathetic feeding frenzy.
That got the managers attention, and one of them tried, unsuccessfully, to give me a reprimand. I pointed out that if he'd done his job, and the customers had shown some basic good manners, I wouldn't have had a sense of humor failure.
Vladputin that happens daily in our store I've always said tesco needs to support the fresh staff more. My previous store manager called me a liar when I told him how bad it got till he saw for himself (never got a apology) the policy I have u take it before I do a final red u have it at that price. The fresh managers are supporting me and the regulars have a look of dread when they see me doing them
Indeed, that is exactly how it should be: if you pick up a reduced item, you pay for it at that price. If you want it cheaper, leave it until the GA has got round to reducing it.
Even the managers at my store had to crack down when they found customers filling trollies with reduced items and wandering around the store for an hour or so until it was time to bring it back for it's final reduction! :o
http://www.derbyshiretimes.co.uk/news/crime/spared-jail-after-throat-slit-threat-1-5707437 (http://www.derbyshiretimes.co.uk/news/crime/spared-jail-after-throat-slit-threat-1-5707437)
QuoteA man who threatened to slit a Buxton shop assistant's throat with a sword, and bit a police officer in two separate incidents, has been spared jail.
:o wtf
Should being intoxicated be a mitigating condition in attacks or threats to staff ?, or anyone else for that matter.
http://www.eveningexpress.co.uk/Article.aspx/3252788 (http://www.eveningexpress.co.uk/Article.aspx/3252788)
QuoteDavid Macleod, 42, tried to punch Roy Walker after going to an Aberdeen Tesco in search of out-of-date food. He also admitted causing damage to a car at the Rousay Drive supermarket by punching and kicking it.
Ages 42 and 50, are the 'older' generation getting worse ?
or following an example set by the 'younger' generation ?
when it comes to their attitude towards shop staff.
Whether young or old; people like that are human surplus.
I was held up at knife point and the attacker was held and collected by police. I awaited info and was then informed that their family had called into the manager and all charges were dropped. I still every now and then think about what might have happened. He had three kitchen knives and was out of his mind. Not a great feeling considering others involved got a claim
I doubt very much that the manager had the 'right' to have the charges dropped, if they were not the one help up at knife point and threatened.
Do fresh final reductions u get constant abuse and this week for example I have had my blue top shoved into me pushed out of the way abuse because it isn't reduced enough complaints against me because I refuse to reduce stuff that they have had in there trolley for 2 hours
I've been doing reductions(F/V)this week because our TL is on holiday. I'd forgotten just how unpleasant an experience it was. Fortunately I weigh north of 100 kilos and, while it's not all muscle, a significant percentage of it is. At least enough so that I'm not easy for customers to shove out of the way.
The fact that my face looks like someone set it on fire and then put out the flames with a baseball bat also helps to dissuade customers from taking too many liberties. >:D
I refuse to reduce items a customer has put in their trolley; you get it for the price that was on the sticker when you picked it up. 8-)
http://www.swindonadvertiser.co.uk/news/10765206.16_months____jail_for_violent_shoplifter/ (http://www.swindonadvertiser.co.uk/news/10765206.16_months____jail_for_violent_shoplifter/)
QuoteSHOPLIFTER Warren Godsell, who left a supermarket worker with a double fracture to his leg as he struggled to get away, has been jailed for 16 months.
Some get their reward, just.
are staff given any training in how to detain someone who may be violent?
Security are given no practical training on how to detain violent people so no staff arn't.
security should definitely get that sort of training.
t*sco might think it's not worth giving the training to thousands of shopfloor staff when only a few might ever need to use it - so it's not worth the few 'having a go' if they see a shoplifter, then, is it.
Think of this poor sod...
http://www.gloucestershireecho.co.uk/Brutal-attack-security-guard-Colletts-Drive-Tesco/story-19842160-detail/story.html (http://www.gloucestershireecho.co.uk/Brutal-attack-security-guard-Colletts-Drive-Tesco/story-19842160-detail/story.html)
QuoteA spokeswoman for T*sco called it an "unfortunate incident" ...
An "unfortunate incident" :o :o :o :o :o :o >:( >:( >:( >:( >:( >:(
WTF!
I haven't read this theme before and this makes my blood boil. If we so much as look funny at a customer it's disciplinary but they smack someone who is helping us do our job on the head with a "metal bat" and it's "an unfortunate incident".
Quote from: Andymac1111 on 26-06-13, 03:22PM
Do fresh final reductions u get constant abuse and this week for example I have had my blue top shoved into me pushed out of the way abuse because it isn't reduced enough complaints against me because I refuse to reduce stuff that they have had in there trolley for 2 hours
if it was my shop i would make sure twats like this were never allowed to enter my shop again, but unfotunately due to their own making(putting major shareholders before customers), they are now desperate for every customer they can get
I was assulted by a custermer a few years ago and the support I got from Tesco was a joke - the incident was serrious enough to close the store while police attended and all our EOM said is "that bloody shop needs to open immediatly or I will have you lot on warnings"
typical example of a greedy f***ing kn**h**d >:( >:( >:(
Best of it was it was the police who asked for the store to be closed while the forensic guy did his stuff, EOM was useless over the whole incident moaning on and on about would I make a meeting later in the week. Thankfully the area manager got involved and told me to take as much time off as needed and offered me the details of a councling service should I need it (declined the offer but was good of him to give me the choice)
Quote from: tumshie on 28-10-13, 10:05PM
security should definitely get that sort of training.
t*sco might think it's not worth giving the training to thousands of shopfloor staff when only a few might ever need to use it - so it's not worth the few 'having a go' if they see a shoplifter, then, is it.
Ironically, I have had quite extensive training in that area, since Martial Arts are a hobby of mine. But since Tesco do not employ me as Security, I am under no moral obligation to use whatever abilities I have on their behalf.
On Friday a manager approached me and told me she'd seen a couple of young men helping themselves to the loose Monkey Nuts. I politely reminded her that we had a contract Security Guard in store and she should direct her concerns to him. 8-)
you can bet that if you, or the other person, got hurt during an encounter t*sco would deny all responsibility since they didn't train you to tackle shoplifters and it's not part of your duties.
(wonder how that guy with the broken leg is getting on with his SYA) :-X
Exactly why I refuse to get involved. I'm not going to risk my health, job and liberty for zero support from Tesco.
If they're that worried about security in stores, they can employ full time, well trained Security Guards.
Would using the term "f*** Off" be referred to as abused toward staff?
I used to work early morning shifts (6am but sometimes 4am at notice given the previous evening). They killed me and I begged to move onto evenings. Since this I have noticed a lot of unsavoury characters. We are a city centre metro and so far I have had:
a drunken guy grabbing my arm, then when my scathing looks weren't enough, he went in for a ass grope and a kiss
a regular who comes in and stands behind me muttering, whilst rubbing himself whilst I'm stuck with a trolley reducing 30 odd sandwiches that will never sell at full price.
The last guy really creeps me out and I have complained to pretty much everyone but all I get is "you attract the weirdos dont you". It's really stressing me out and I feel the blood pounding in my ears every time that guy is around me. He only ever comes in for the really reduced stuff and no matter how many times I tell him I only do tomorrow's stuff he still stands and stares the whole time I'm reducing stuff, then walks away when I finally shove the last thing back on the shelf.
It's gotten to the point where I actually tell him he's intimidating me and to give me some space.
Why not, as a suggestion, reduce something for him cheaply so that he will go away. Afterall you have complained about him, and it would appear that this complaint has fallen on stupid, sorry, deaf ears.
The drunken groper is actually sexual assault and is a police matter. The police would also deal with the indecent rubber if you can effectively show it on video.
In both cases this should be tackled by, immediately, calling the police and also calling another member of staff to assist you and witness the behaviour whilst you await the police's arrival. People like that depend upon their ability to intimidate you and the presence of a third person negates that power.
In situations where your safety is under threat you do not need to consult with your manager before calling the police. It is not their opinion that counts and you do not have to consider whether you are upsetting a customer. Would your manager really be able to defend such a position to the police?
http://www.bbc.co.uk/news/uk-northern-ireland-25340196 (http://www.bbc.co.uk/news/uk-northern-ireland-25340196)
QuoteA fisherman grabbed a Tesco manager by the testicles and refused to let go after being stopped over an £800 shoplifting spree, a court has heard.
Well, one of them was nuts. Ouch.
Quote from: th9 on 12-12-13, 03:03AM
I used to work early morning shifts (6am but sometimes 4am at notice given the previous evening). They killed me and I begged to move onto evenings. Since this I have noticed a lot of unsavoury characters. We are a city centre metro and so far I have had:
a drunken guy grabbing my arm, then when my scathing looks weren't enough, he went in for a ass grope and a kiss
a regular who comes in and stands behind me muttering, whilst rubbing himself whilst I'm stuck with a trolley reducing 30 odd sandwiches that will never sell at full price.
The last guy really creeps me out and I have complained to pretty much everyone but all I get is "you attract the weirdos dont you". It's really stressing me out and I feel the blood pounding in my ears every time that guy is around me. He only ever comes in for the really reduced stuff and no matter how many times I tell him I only do tomorrow's stuff he still stands and stares the whole time I'm reducing stuff, then walks away when I finally shove the last thing back on the shelf.
It's gotten to the point where I actually tell him he's intimidating me and to give me some space.
As Hesketh has correctly stated, both instances are matters for the police. Especially the first since it constitutes Indecent Assault. Any manager - and I use the word loosely - who tried to discipline you for calling in the police, especially after you had informed the manager of your concerns, would be crucified by even a semi-competent Rep.
You are not paid to endure Assaults of any kind, be they verbal, physical or sexual. If your manager is unwilling or unable to defend you, call in the police.
It was a Friday night in town so the police were around anyway and were told they were causing trouble. The guys had been kicked out of the bar next door then came and harassed me. A colleague said, "the police might want to talk to you" and that was it. They didn't bother coming to ask me what happened after they had been moved on.
[admin]Welcome to VLH. However the content of your post is a little out of place in this topic. Nomad[/admin]
Hi, we don't have attacks on staff from customer but we have bullying from our manager,..................
I did not witness this, but herd from the victims mother.
The other week one of the female team leaders on checkouts in my store got punched by a drunk abusive customer as they refused the sale for alcohol. All that happened was that when security eventually turned up they mearly escorted him out of the store. The CCTV system isn't working. He wasn't arrested, I'm not sure whether or not the police were called.
He still comes back into the store regularly.
Quote from: Iceman on 01-05-14, 12:12PM
I did not witness this, but herd from the victims mother.
The other week one of the female team leaders on checkouts in my store got punched by a drunk abusive customer as they refused the sale for alcohol. All that happened was that when security eventually turned up they mearly escorted him out of the store. The CCTV system isn't working. He wasn't arrested, I'm not sure whether or not the police were called.
He still comes back into the store regularly.
Surely she can separtely call the police, and maybe there would have been witnesses (other colleagues) willing to back up that this happened? I wouldn't stand for that, and the fact they come back to the store regularly is just a joke
You know I think I should transfer to one of these problem stores and get the dopey managers inline and the assaulting customers in handcuffs. >:D Makes my blood boil reading stuff like this goes on >:D
our security guard is on the cctv all day watching staff. timing breaks and reporting staff if talking to long. the top team love this guard. every one in store are walking on eggshells. we all feel bullied. been reported to head office ,nothing done.by the way thieves walking out with goods daily.we all see this.and none of us care .tesco are out to cut hours/sack staff .losing stock to reduce hours a fair exchange.
I was under the impression CCTV was for the stated purpose and not to be used for monitoring productivity.
That guard is going against contract and as such everyone in store watched by them can launch a grievance and use own cctv as the evidence. Guard should be sacked to be honest.
hi,but when the pm/am/gm all love this happing. they love this guard ,nothing can be done. all ga,s feel bullied.
Quote from: 123 on 02-06-14, 06:24PM
hi,but when the pm/am/gm all love this happing. they love this guard ,nothing can be done. all ga,s feel bullied.
in my opinion this so called security guard needs a good hiding and hopefully soon will get one. the so called managers who agree with his practices are s*** and don't deserve to be employed by anybody.
Confidential helpline...
phone help line,got a dirty looks from top team for weeks,they know it was me.pull into office for any small thing.tesco want rid of staff.end off
http://www.leicestermercury.co.uk/Shoplifter-stabbed-Tesco-security-guard-syringe/story-21207038-detail/story.html (http://www.leicestermercury.co.uk/Shoplifter-stabbed-Tesco-security-guard-syringe/story-21207038-detail/story.html)
QuoteA shoplifter stabbed a security guard in the hand with a hypodermic syringe after telling him she had HIV, a court heard.
The shocked victim had to have a series of blood tests and wait an agonising six months before receiving the all-clear from hospital.
And that's exactly why management should give guards a break, we take the risks for the same pay rate as a checkout operator, stop messing us about and let us just do the job hired for.
Quote from: artimis on 02-06-14, 03:44PM
That guard is going against contract and as such everyone in store watched by them can launch a grievance and use own cctv as the evidence. Guard should be sacked to be honest.
Doesn't the Data Protection Act advise that anyone may ask to see recorded data about them whether it's written or images? Surely those monitoring productivity either provide the footage (breach of trust, contract and so on) or if the footage 'can't be found' there is no case to answer.
Definitely with Artimis on this one.
Yes anyone can ask to see footage of themselves but if that footage contains any other person then we cant show that person the footage as it would be breaking the third persons data protection. complicated isn't it :S
Not if that footage is taken in a public place such as the shop floor.
Well put it this way Gomezz we were told we can't unless we can grey out faces of those not involved, which we can't. At least not on a moving image.
My understanding is that the shop floor is not a public place. It's a place the public are allowed to be (unless barred) but that does not make it a public place.
The street is an example of a public place.
However !
I think that a retail store is considered a public place, the following is a definition of a public place.
""'Public Place' means an enclosed area to which the public is invited or in which the public is permitted including, but not limited to, banks, and other financial institutions, publicly funded or owned buildings, school and college buildings, public conveyances, recreational facilities, lounges, taverns and bars, educational facilities, health care facilities, laundromats, public transportation facilities, reception areas, restaurants, retail or wholesale food production and marketing establishments including grocery stores, supermarket and stores where food items are sold for on-premises or off-premises consumption, retail service establishments, retail or wholesale stores, shopping malls, sports arenas, theaters, and waiting rooms. A private residence is not a "public place" unless it is used as a licensed child care, licensed adult day care, health care or pre-school facility."
Quote from: artimis on 14-06-14, 03:51AM
Yes anyone can ask to see footage of themselves but if that footage contains any other person then we cant show that person the footage as it would be breaking the third persons data protection. complicated isn't it :S
If an individual is being investigated [IE Gross Misconduct] and CCTV footage is used as part of the investigation, then the individual has a right to view the footage, whether it contains other people or not.
I've represented many individuals in such cases and have ALWAYS ensured this right had been exercised in order for the individual or myself to have the opportunity to challenge such evidence.
I've had 3 armed robberies in the store I'm at now the last one in October (just been caught and sentaced) this attack i was physically assaulted and tied up (I'm a female member of staff was pregnant!)they also stole out my handbag
tesco seemed it only fit to send me a letter of apology (which they spelt my name wrong) wasn't even allowed to go home earlier on the day it happened. first words out of my hr managers mouth when she turned up on scene was " why aren't you wearing a Tosca shirt under your jacket"
my manager has now took to unzipping my jacket as he wa;lks past just to check!?
2 grievances have been put in against him and both have vanished into thin air.
company are a joke to work for my manager hasn't got a clue and the deputy is just as idiotic. seems far easier to walk in to a senior role being an outsider than it is to work up to that level
Unzipping your jacket is outrageous, put in another grievance first thing in the morning to someone higher up that the person you last went to and get some support from your rep. This behaviour is a bloody disgrace and needs dealing with as a matter of urgency.
Technically speaking putting hands on you at all can be considered assault. If my manager or anyone did that to me I would just call the bloody police. Suggest you get it on camera then call the police and fill out a report. Manager should lose their job for such actions.
Safety and security for colleagues should be a priority for Tesco. Out of all these replies I've read (some interesting tales I must say), is that if staff don't feel safe at their workplace. Whether it's on the shop floor, on the tills, or even on the car park for trolley collectors. Then what hope is there for customers?
From a customer's perspective, if they see a member of staff putting up with abuse from customers such as swearing, verbal threats or even grabbing them or throwing items at them. They're not going to feel safe are they?
The consequences are that the customer will either drop their trolley or basket, or get the shopping taken to the till to be paid. But when they leave, they won't come back. Not a cat in hell's chance.
At the end of the day. Customers won't want to do their shopping in a store where they won't feel safe and secure. Especially children, the disabled and the elderly.
It REALLY does PAY to keep investing on keeping stores safe and secure for staff. It'll benefit the customer as well. Obviously, Tesco don't see it like that. Profit margins over safety for them.
If an idiot is willing to abuse staff then they're hardly likely to discriminate between someone in a uniform or another customer. Either way anyone feeling unsafe is unlikely to wish to return & customers have a choice whose profit margins they support 8-)
Slummer, ye gads! I'm surprised you didn't give birth within 24hrs! I like to think I'd have answered the shirt query with something like, 'Cos it's not (expletive) bulletproof unlike your apparent lack of concern'. Taking a close colleague off the shop floor to go & sit with you awhile as you collected your thoughts wouldn't have hurt, even if you hadn't been pregnant. The factual tone of your post demonstrates you're not prone to dramatic behaviour (if that's even relevant) you should have been allowed the courtesy of knowing your own body & reactions then supported regardless (unless of course the assailant chose you because the unfamiliar attire beneath your jacket provoked him thus ensuring a lenient sentence should his actions have otherwise not been deemed socially acceptable >:( )
If my manager was unzipping my jacket my other half would walk straight in & do the same to them... if he were in an affable mood >:D
Even if there had been no assault, and the manager just wants to check that you are wearing the right gear, unzipping your jacket is completely unacceptable.
As this behaviour of the manager's does follow on from an assault situation it is really a continuation of the assault, in my view.
I agree with the advice given by penguin :
Quote from: penguin on 15-06-14, 08:53PM
Unzipping your jacket is outrageous, put in another grievance first thing in the morning to someone higher up that the person you last went to and get some support from your rep. This behaviour is a bloody disgrace and needs dealing with as a matter of urgency.
the grievance was put through my union rep , picked up by my hr manager who spoke to me about it and subsequently asked me to drop it ( to much paper work) shes not really a peoples person ( not a good role or her many people feel). i declined her offer and asked for it to put forward,
sadly i lost my child. these men have recently just been sentenced to 9 years each ( there was 4). This week we said good bye to our security guard! go figure !!
I am actually leaving in 4 weeks I've been offred work outside of the company, shame atfrer putting 7 hard years in my team are the most loveliest people to work with , the high anarchy are hell on earth, shame my previous manager duty n team leaders were the best weve ever had ..... im not a fan of the shop swapping lark
I'm sorry for your loss.
The behavior of the managers in your case was reprehensible but not, sadly, surprising. Frankly, you're better off out, and I hope you find success in your new job.
I am very sorry to hear of your loss.
If you want it to, your grievance can still go ahead even though you are leaving, as happyreturns pointed out in another topic.
I hope things go well for you in your new job.
I am also very sorry to hear of your loss.I'm with Tumshie on this one and would definately go ahead with the grievance,this manager needs to be sorted,good and proper and I believe a regional union rep.should be used to go after him and get him disciplined and hopefully sacked,which is befitting of his conduct regarding this matter.
Best of luck with your new job and as already said you are better off out of Tesco.
I am very sorry about your child. I would however certainly proceed with the grievance. The post by Happyreturns' mentioned by Tumshie, is probably the first reply in this thread http://www.verylittlehelps.com/index.php?topic=13875.msg132981#msg132981 (http://www.verylittlehelps.com/index.php?topic=13875.msg132981#msg132981)
Congratulations on your new job.
I am saddened to read of your loss and wish you well with your new role outside of This company. Take care.
7year_slammer, firstly may I, along with others who have offered their sympathies, also offer my sympathise to you for your sad loss.
Secondly in all that you have said has happened to you and the reactions of some towards you, had I been your rep I would give advised you to consider leaving the company and claiming constructive dismissal, I believe, given all you have said, that you would have had a vey good case.
However I don't believe that at this moment you have such a good case.
As already advised you should continue with your grievance as people have to be held to account for their actions and the actions of some in this case need addressing and addressing very severely indeed.
7Year_Slummer, I can only echo what others have said: even though you are leaving, make sure you go through with the grievance. Any manager who behaves in this way should, at the very least, lose his job. Had I witnessed such actions by a manager, I would have no hesitation in reporting it to the police. Making physical contact with someone against there will is a Crime. There is no justification for what he did, and Tosco need to deal with this before he does the same thing to another member of staff. >:(
http://www.bucksfreepress.co.uk/news/11450417.Security_guard_punched_by_knife_wielding_attacker_at_Tesco_Express/ (http://www.bucksfreepress.co.uk/news/11450417.Security_guard_punched_by_knife_wielding_attacker_at_Tesco_Express/)
QuoteA SECURITY guard was punched in the stomach before his attacker fled wielding a knife at a Tesco Express in High Wycombe this afternoon.
This happened last week.
The Tesco Express store at Herbert Avenue is currently closed, with both the shop and the car park sealed off.
Police have confirmed a robbery took place at 5.30am this morning.
Police are on the scene, speaking to members of staff and the public.
A member of staff was punched in the mouth during the incident.
http://www.bournemouthecho.co.uk/news/11437273.Tesco_store_and_car_park_sealed_off_in_Poole/ (http://www.bournemouthecho.co.uk/news/11437273.Tesco_store_and_car_park_sealed_off_in_Poole/)
http://www.bbc.co.uk/news/uk-england-derbyshire-29152901 (http://www.bbc.co.uk/news/uk-england-derbyshire-29152901)
http://news.stv.tv/scotland/292168-supermarket-worker-injured-as-armed-thieves-hold-up-airdrie-tesco-express/ (http://news.stv.tv/scotland/292168-supermarket-worker-injured-as-armed-thieves-hold-up-airdrie-tesco-express/)
A supermarket worker suffered facial injuries after being assaulted by armed thieves at a branch of Tesco.
Hope the three are OK soon. I guess there was no security then 8-)
Some moron decided to run into our store last night and chuck eggs at a couple of the checkout staff while one of there mates filmed the incident on his phone, both picked up later that night by the local constabulary hope they get the booked chucked at them for such disgusting behaviour. From what we are aware this might have been started as the two lads involved were refused the sale of a box of beer due to no id the previous night.
Should get charged with assault if hit them or attempted assault if missed. If first offense probably get the £90 fine and a probationary period. People have to learn there are consequences to their actions.
Prob just get Restorative Justice, seems to be the polices favourite way of dealing with thugs/thiefs at the moment!
Probably because anything more severe would mean Plod actually having to earn their wages. And the average Plod is about as enthusiastic about doing real work as the average Compliance or Personnel Manager... 8-)
I think everyone human and individual and should never tar any group with same brush. Police around me are driven, some just more so than others.
I'm insulted every time I refuse an age restricted sale, or questioned on my ability as a duty manager. Doesn't help that I'm young so I rarely get taken seriously.
And then you are meant to record it on the Incident Reporting
Quote from: Jakabok on 10-11-14, 12:27PM
I'm insulted every time I refuse an age restricted sale, or questioned on my ability as a duty manager. Doesn't help that I'm young so I rarely get taken seriously.
I wouldn't take it personally, most managers are not taken seriously.
Attack on a member of staff at a Gloucester Express store
http://www.gloucestercitizen.co.uk/Armed-robbery-Tesco-Kingsway-cashier-hit-metal/story-24560749-detail/story.html (http://www.gloucestercitizen.co.uk/Armed-robbery-Tesco-Kingsway-cashier-hit-metal/story-24560749-detail/story.html)
http://www.nottinghampost.com/Armed-robbers-cash-wallet-employee-s-car-Tesco/story-24588994-detail/story.html (http://www.nottinghampost.com/Armed-robbers-cash-wallet-employee-s-car-Tesco/story-24588994-detail/story.html)
QuoteSupermarket staff are safe but "shaken" following an armed robbery at a Tesco Express in Old Basford.
I just hope all of these are reported on incident reporting, no matter how insignificant you may feel. The company need to know what is going on in our stores and that is the best tool the security dept need to beg for more money. It is a sad reflection on society that we need to have security officers in stores, but hey there you go.
Express stores are way more vulnerable than superstores yet get zero security. Report, even possible theifs you see in store. Spam the hell out of incident reporting each night, at least we have backup when they say "nothing is wrong with your town"
Armed Police were called to a Tesco store in Bathgate on Thursday night. The store was evacuated a man was arrested, taken to hospital and charged with Possession of an Offensive Weapon.
A CD of Christmas songs?
Anyone caught with one of those should be shot on sight! >:(
After many years of being away it saddens me that nothing has changed.I honestly think that only high profile deaths will change the thinking of employers and the public.
an Express store near to me had its team leader assaulted yet again not so long ago. Tesco response, no security needed.
The town this express is in is notorious for gangs and a drug culture thats the "capital of its county" and a seaside town.
And when you think it can get no worse JS you get clowns like our SM who's response to a member of staff being assaulted by having eggs thrown at them after refusing to serve someone due to no id for wine last year was that the staff victim should have used mmm to make the person happy and then it would not have happened. A complete and utter tw*t of a manager who clearly cares not for his workers.
I'm just glad that when some moron decided to punch me three times and while I was on the floor threatened to come back to store and "blow me off the face of the earth" a few years ago becuase we had run out of the lucazade he wanted we had a decent boss who let me take the next day off with no loss of pay as I was shaken up after the attack.
A WHOLE day off?? U serious? I would be off a lot longer let me tell you. And I wouldn need managers permission
A Controlled Explosion was carried out at a Tesco store in Colchester after a threatening 'phone call. Police state it was a hoax, but they couldn't take the chance.
Sorry Yorkshire Dave I should have made clear I only asked for the next day off after getting attacked in store, I thought a day at home relaxing with the other half and I'd be fine in hinesight I should have taken a bit more time to get myself totally right again but its easy to be wise after the event.
Tesco staff had to 'run for their lives' after homeless man hurled bottles of booze at them (http://www.ipswichstar.co.uk/news/tesco_staff_had_to_run_for_their_lives_after_homeless_man_hurled_bottles_of_booze_at_them_so_he_could_go_to_jail_1_4015749)
QuoteMrs Harper said he then picked up bottles which he began throwing at full force towards members of staff in what was said to be a random, unprovoked attack.
Glad no serious injuries caused, there could so easily have been a fatality. Perhaps he should be charged with attempted murder.
He could probably have achieved his aim just by threatening staff, without hurling bottles.
Someone who thinks that sort of action is justifiable for any reason needs to be kept away from the public for a long time.
Quote from: scammster on 21-12-07, 09:43PM
one of the drivers at our store was kept in a customers house while they complained via telephone about there shopping not being in carrier bags he told whoever it was he phoned that he was'nt going to let the driver go until the matter was delt with.. :o
even after driver complained to manager about the way the customer treated him we are still expected to deliver to him !!! :(
When you were born, you were crying and everyone around you was smiling. Live your life so at the end, you're the one who is smiling and everyone around you is crying.
I would like to point out that this is kidnap. The driver in question should have pressed charges against the customer and sod Tesco. You have to remember that a crime against your person is not less of one because it happened when you are at work. You have the right to press charges for kidnap, ABH, GBH, any form of assault including fear of assault and verbal assault. Tesco are irrelevant in this. We would like our employer to support us but it is not necessary, if they will not press charges then do it yourself, this is totally unacceptable.
It's a serious crime, but I think it would be classified as False Imprisonment rather than Kidnap, since the victim was not taken by force from one location to another. Also it is my understanding that, at least in Scotland, a member of the public reports a crime to the police, who then decide whether or not to charge the person. The final decision on whether charges lead to prosecution rests with the Procurator Fiscal in Scotland or the CPS in England and Wales.
However, that is semantics. The so-called customer should have been reported to the police immediately. As you so accurately said, sod Tesco if they don't like it.
http://www.manchestereveningnews.co.uk/incoming/machete-wielding-robber-steals-cash-tesco-9534178 (http://www.manchestereveningnews.co.uk/incoming/machete-wielding-robber-steals-cash-tesco-9534178)
QuoteA masked robber armed with a machete threatened staff at Tesco Express in Norden before stealing cash.
could have been very nasty.
This weekend a staff memeber in an express store I used to work in had a can of energy drink poured all over him by an irate drunk who was unhappy the energy drink was not chilled (fridge breakdown apparently) he has not been barred from the shop in question as according to the manager said drunk is loaded and usually spends lots of money in there. Yet another store manager with no backbone, one suspects he will go far. This has to at the least be considered abuse of staff and should not under any circumstances be tolerated in any shop at all.
I do believe it constitutes an assault and can be reported to the police as such.
this is assault and should be reported to the police.
i am surprised the individual is not off work recovering from the stress and indignity of this managerially condoned assualt. >:(
http://www.examiner.co.uk/news/west-yorkshire-news/tesco-staff-were-threatened-guns-9683685 (http://www.examiner.co.uk/news/west-yorkshire-news/tesco-staff-were-threatened-guns-9683685)
Tesco staff were threatened with guns during a late-night robbery last night.
Thankfully no one seriously physically hurt, but other symptoms may take time to 'come out'.
QuotePolice spent the weekend speaking with the store and staff
Wonder what the
store had to say, or was it a one way conversation :-X
The one thing I extremely hate is reduction time when all the customers decide to bundle on the staff trying to get the reductions onto the shelf. Poor members of staff get whacked in the face pushed and shoved to one side etc as soon as they try to escape a customer lodges a complaint they've been "Assaulted" and the staff get investigated! >:( its all about making the customers shopping trip better, staff aren't viewed as important or human beings. Its pointless putting in an incident report for staff, the company doesn't care :'(
Take all reduced items off shelf and do reductions out the back, piece and quiet and then put them on reduction cabinet, that's what we used to do.
that's what we do but unfortunately they still jump on the staff as soon as they see the reductions coming onto the shop floor :(
Used to have a regular who used the smart scooter every visit, and then would place it side on to the reduced cabinet, blocking any other customer getting a look in!! Ashamed to admit that I placed all the reduced on the higher shelves of the adjoining cabinet!! Hell she was off that scooter and wading into the scrum faster than The Bolt!!
don't be ashamed your wording has a. summed it up brilliantly and b. made me laugh ;D
Cutting Security in Stores (especially Extras) a few years ago was the worst decision ever.
Security & Service go hand in hand. Customers and colleagues want to feel they're in a safe environment.
http://www.northamptonchron.co.uk/news/crime/masked-men-threaten-northampton-tesco-staff-with-screwdriver-1-6956842 (http://www.northamptonchron.co.uk/news/crime/masked-men-threaten-northampton-tesco-staff-with-screwdriver-1-6956842)
QuoteMonday 14 September 2015
Two masked men broke into a Northampton supermarket and threatened staff with a screwdriver.
The men entered the Tesco Express store in Bordeaux Close, Duston, through a back door at about 10.40pm on Sunday.
Staff in Tesco's eyes are quite simply expendables assests. I have had many manager tell me to chase down a shoplifter, which I then refuse as its not my job and Safe and Legal states you should never put yourself at risk. So I stick to that.
TeamLeader
I think you will be hard pressed to find staff that feel 100% safe in their workplace. I always reserve the right, granted to me under UK law, to defend myself regardless of Tesco policy.
Drama has never been of any relevance to me and I feel just as safe at work as I do anywhere else.
However, I cannot speak for anyone else.
When it comes to reductions in our store our girls take everything out back, reduce it then have a few members of staff cover them while they throw it on the shelves and beat a hasty retreat. The fact that each night of the week you know exactly who is going to be there waiting should make management think(yes I know what you're thinking about that remark), about changing how its done.
Helpme :thumbup: :thumbup: :thumbup: :thumbup: :thumbup: :thumbup: :thumbup: :thumbup: :thumbup:
Loki
I said you would be 'hard pressed' to find people who feel totally safe on shift , not impossible. I myself had had to 'double' as security on many occasions due to our current security being useless. But I no longer take part in it.
As for myself, I have told every manager that if I need to I would defend myself.
Not that difficult, hence my reply.
http://www.standard.co.uk/news/crime/manager-at-ilford-tesco-store-threatened-with-knife-over-cans-of-red-bull-a2952456.html (http://www.standard.co.uk/news/crime/manager-at-ilford-tesco-store-threatened-with-knife-over-cans-of-red-bull-a2952456.html)
QuoteOfficers said one of the men threatened a member of staff with a knife, before all three suspects left the store walking off in the direction of Brisbane Road.
Staff in the store said the men had been trying to take cans of Red Bull when the manager intervened to try to stop them.
We have had no security guard on nights for the past 6 months as Tesco said they couldn't afford it for our store. A week ago tonight 2 staff members were taken to hospital after being attacked by 2 drunk, drugged up customers when they attempted to walk out with a case of cider, without paying. They smashed up 100's of pounds worth of stock in the foyer as they attempted to smash their way back in through the doors to carry on attacking the staff. One of them even injured a policeman when they came out.
http://www.wessexfm.com/news/dorset-news/1738774/two-men-charged-with-affray-after-staff-and-police-hurt-at-tesco-dorchester/ (http://www.wessexfm.com/news/dorset-news/1738774/two-men-charged-with-affray-after-staff-and-police-hurt-at-tesco-dorchester/)
http://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-worker-threatened-knife-during-10497943 (http://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-worker-threatened-knife-during-10497943)
QuoteThe victim had finished serving a customer when a man walked into Tesco Express on Bury Street and ran towards him and jumped over the counter
http://www.dailyecho.co.uk/news/14127360.Tesco_worker_dragged_along_by_car_after_trying_to_stop_man_who_had_not_paid_for_petrol/?commentSort=score (http://www.dailyecho.co.uk/news/14127360.Tesco_worker_dragged_along_by_car_after_trying_to_stop_man_who_had_not_paid_for_petrol/?commentSort=score)
QuoteA WORKER at a Tesco Express in Hampshire was dragged along as he tried to stop the driver leaving as he hadn't paid for his petrol.
The member of staff was dragged along for several metres and was left with cuts to knee and back, arm and shoulder injuries.
The member of staff gave chase and put his arm through the open car window, telling the driver to stop.
Brave but silly :question:
Would it be fair to say that Petrol Stations have cameras installed? Therefore, would it best policy not to get yourself injured trying to apprehend an individual who had not paid for their fuel, but inform the police of the tea leaf and let them deal with the matter? Don't become a victim!
Red Rock. It would be very fair to say that garages have cameras installed , my store has this , sadly the cameras do not work , on a happy note , the customer that used to pull up at the pump and beep the car horn demanding old fashioned service whereby a member of staff had to come out and fill the tank for her and was known for driving the car at PFS staff , hitting at least one.....Management did not ban because this customer used to spend a bit has been banned from driving for other reasons . Karma can be great.
http://www.huntspost.co.uk/news/traumatic_ordeal_for_staff_as_knife_wielding_thieves_raid_supermarket_in_stukeley_meadows_1_4360396 (http://www.huntspost.co.uk/news/traumatic_ordeal_for_staff_as_knife_wielding_thieves_raid_supermarket_in_stukeley_meadows_1_4360396)
QuoteKnife-wielding thieves stole hundreds of pounds from a supermarket in Stukeley Meadows on Christmas Eve.
Police are investigating after two men entered the Tesco Express, in Wertheim Way, at about 9.15pm and demanded cash from the tills.
Detective Constable James Howard said: "The cashier handed over £600 cash and the men ran off in the direction of Lake Way.
Might be a tad controversial 8-) but do you really need £600 in your till to start with?
Appreciate that customers may ask for cashback but isn't this a maximum of £50 anyway, and how many requests are made for cashback per batch of transactions to warrant carrying such a large sum?
Seeing that sum of money in a till will only act to serve as a temptation to opportunists if they see it so why not remove the stimulus?
Some continental retail companies have pledged to eradicate cash transactions in store to remove such threats such as this ;)
It's high time large accumulations of cash, in view to the general public, were made a thing of the past.
Just my opinion ;)
Quote from: Nomad on 07-12-15, 09:52AM
http://www.dailyecho.co.uk/news/14127360.Tesco_worker_dragged_along_by_car_after_trying_to_stop_man_who_had_not_paid_for_petrol/?commentSort=score (http://www.dailyecho.co.uk/news/14127360.Tesco_worker_dragged_along_by_car_after_trying_to_stop_man_who_had_not_paid_for_petrol/?commentSort=score)
QuoteA WORKER at a Tesco Express in Hampshire was dragged along as he tried to stop the driver leaving as he hadn't paid for his petrol.
The member of staff was dragged along for several metres and was left with cuts to knee and back, arm and shoulder injuries.
The member of staff gave chase and put his arm through the open car window, telling the driver to stop.
Brave but silly :question:
Bloody stupid. If they want to get injured dealing with thieving s***, while working for a discredited organisation run by morons and wearing a stupid uniform - they should do it right and join the police service. 8-)
Idiotic comments just to get an effect.
Totally off topic as usual.
And always negative about everything, sooooooo boring now.
If my comments upset you this much, you must be either a manager or a copper. Neither profession is worthy of much respect. ;)
To return to this threads subject.http://www.cambridge-news.co.uk/Appeal-second-knifepoint-robbery-Tesco-Express/story-28434388-detail/story.html (http://www.cambridge-news.co.uk/Appeal-second-knifepoint-robbery-Tesco-Express/story-28434388-detail/story.html)
QuotePolice believe that a second knifepoint robbery at the Tesco Express store in Huntingdon is not linked to an earlier attack.
Two men who brandished a knife struck at the store in Stukeley Meadows on Christmas Eve and got away with £600 – just weeks after a similar raid in which £500 was taken from the store's till.
s*** talk to each other. It's not unknown for shoplifters to share information on stores that have poor security etc.
To OpShunned, express stores cannot lift cash from the till until there's £500 in the till, we send the money away in bricks of £500 direct to the bank as we don't have the facilities Instore to bank and band it ourselves. Unfortunately it does mean that we can have a hefty amount accessible to robbers between the 3/4 tills we have in stores.
Heart goes out to those affected, it's horrendous when it happens to you
Not as serious as many of the incidents described here but one of our counter staff was subjected to a tirade of verbal abuse and threats yesterday by a man because the item he wanted was no longer on offer, thankfully security removed the idiot from the store and advised him his custom was no longer required.
http://www.examiner.co.uk/news/west-yorkshire-news/masked-men-raid-tesco-express-10786839 (http://www.examiner.co.uk/news/west-yorkshire-news/masked-men-raid-tesco-express-10786839)
QuoteThree men, one of them armed with a knife, threatened staff at Tesco Express on Leeds Road, Dewsbury, on Sunday night.
Just came across this news report, it seems an express fuel site had an armed robbery yesterday,
http://www.nottinghampost.com/Tesco-Express-armed-robbery-sort-thing-doesn-t/story-28630630-detail/story.html?sbvsdv (http://www.nottinghampost.com/Tesco-Express-armed-robbery-sort-thing-doesn-t/story-28630630-detail/story.html?sbvsdv)
we have a licence to sell alcohol,but i don't accept being called a specked four eyed tw*t,and getting up in my face , >all coz i could'nt understand what he wanted >:D
Tesco staff threatened by robbers in Northampton who made off with goods (http://www.northamptonchron.co.uk/news/crime/tesco-staff-threatened-by-robbers-in-northampton-who-made-off-with-goods-1-7218382)
Glad no one was physically injured :thumbup:
QuoteThe spokeswoman said: "It was still dark at that time of the morning but if anyone was acting suspiciously in the early hours of this morning, or late last night, they should contact police."
spot the mistake in the above quote from article.
I have been assaulted on 3 separate occassions, all reported via incident reporting. What happens next..... Jack sht you don't even get your om asking if your ok. It's a joke we give all this bs about looking after our colleagues when in reality your just ms. 4567654.
Omg if I was a poor customer slipping on a grape I would be offered counseling and a new car!!! >:( >:( >:(
That's the sad reality of Tesco. Staff can be abused and assaulted by customers at will with very little reaction from management. All in the name of " customer service" b*llsh*t.
Never seen a manager in my life deal with an aggressive customer, always the GA'S that end up dealing with it.
To be fair I'm a Sm and would never expect my staff to deal with a situation I wouldn't. But it's the little things that count, the "thank you" or "are you OK". Not the 50 page booklet that says its March, now have fun. Tesco could change overnight if it embraced one word ....,"RESPECT"
@Sarah C
I agree, however it won't change and that's the root of the problem.
Sadly most managers I knew would sit on the sidelines, wait for the staff to deal with a situation and then discipline one or two of them for protecting themselves or others.
Quote from: Sarah C on 22-03-16, 10:51PM
To be fair I'm a Sm and would never expect my staff to deal with a situation I wouldn't. But it's the little things that count, the "thank you" or "are you OK". Not the 50 page booklet that says its March, now have fun. Tesco could change overnight if it embraced one word ....,"RESPECT"
respect and tesco in the same sentence?? doesn't seem to fit somehow >:(
Quote from: Sarah C on 22-03-16, 06:07PM
I have been assaulted on 3 separate occassions, all reported via incident reporting. What happens next..... Jack sht you don't even get your om asking if your ok. It's a joke we give all this bs about looking after our colleagues when in reality your just ms. 4567654.
Omg if I was a poor customer slipping on a grape I would be offered counseling and a new car!!! >:( >:( >:(
I've always said this company don't give a flying feck about its staff but keep putting posters up pretending they do. anybody who believes what it says on these posters is a fool.
Quote from: Sarah C on 22-03-16, 06:07PM
I have been assaulted on 3 separate occassions, all reported via incident reporting. What happens next..... Jack sht you don't even get your om asking if your ok. It's a joke we give all this bs about looking after our colleagues when in reality your just ms. 4567654.
Omg if I was a poor customer slipping on a grape I would be offered counseling and a new car!!! >:( >:( >:(
I am a deputy manager in express and i would'nt dream of putting any of my ca's team leaders and lastly customers at risk i would quite gladly throw myself into the mix and get the problem sloved yes I've been punched, spat at been called every name under the sun but go home with the fact it was me and not any member of my staff, not all us managers are bad but guess all tarred with the same brush.
@Express Whizz Kid
The problem is that it's very widespread concerning managers not standing up for staff, hence the "tarnished with the same brush" thought.
I remember on occasion where a customer deliberately stayed after the store and tills were closed, after being warned 3 times about this, he then demanded to be served, swore at staff and the guard. At which point the guard decided to remove him from the building, only to be overruled by the duty manager who had been sitting at the side watching everything unfold.
When you have seen incidents like that, it's easy to see why the rep of managers is very low. Not saying all are bad but most are.
After a colleague on the CSD was told to shut her mouth by a customer that had her close to tears, the Store Manager told her she was paid to take abuse.
I would have told the manager to get my contract and show me where it says about being paid for abuse. Then tell them to f*** the job.
http://www.cambridge-news.co.uk/Gun-knife-seized-violent-incident-Cambridge-Tesco/story-29238853-detail/story.html (http://www.cambridge-news.co.uk/Gun-knife-seized-violent-incident-Cambridge-Tesco/story-29238853-detail/story.html)
QuotePolice have seized a gun, knife and balaclava after being called to an incident at a Cambridge Tesco.
Officers were called to reports of a violent incident in Hills Road on Thursday at the convenience store.
Police were called to reports of a suspected shoplifter who was detained by staff at a store.
Had the potential to be a very nasty incident.
Quote from: KittyKat on 24-04-16, 12:04PM
After a colleague on the CSD was told to shut her mouth by a customer that had her close to tears, the Store Manager told her she was paid to take abuse.
That so-called Store Manager should spend what's left of their career collecting trollies and cleaning the toilets. With a toothbrush. >:(
@VladPutin, on this occasion I fully agree with your sentiments.
I agree with VladPutin. Retail staff in any format are not paid to take abuse. And I have seen more than enough managers run and hide as soon as troublemaking customers turn up, then berating the staff who had little choice but to try and deal with it.
Managers like these are pathetic excuses for human beings. They are trained in conflict management they should be dealing with it.
A colleague today pushed an item covered in their body fluid against my skin, completely unprovoked. I would like to complain but in the heat of the moment I was pushing it back at them so fear I may be in as much trouble?
pda
1) Any witnesses to colleagues action??
2) Is the area covered by CCTV if not?
3) Put in a grievance, it is irrelevant that you pushed it back. You were reacting to "fight or flight" mode genetically installed in all humans by Mother Nature.
4) what do you want the outcome to be?
5) Go on were all dying to know?? What was the body fluid?? This could have different level of outcome depending on nature of the fluid.
Although now I come to think of it, any body fluid, forcibly imposed on another's body could be construed as a serious assault!!
Is there anyone else that can give some opinion on this, as I'm sure the poster could do with anyone who may have had personal knowledge of maybe this happening elsewhere? And any outcome they can expect?? 8-)
you could try here
http://www.ukpoliceonline.co.uk/index.php?/topic/28516-common-assault/ (http://www.ukpoliceonline.co.uk/index.php?/topic/28516-common-assault/)
:thumbup:
Robber armed with crossbow raids Tesco store in Hull's Beverley Road (http://www.hulldailymail.co.uk/Man-armed-crossbow-raids-Tesco-store-Hull-s/story-29384789-detail/story.html)
Always thought crossbows to be especially nasty things.
But not to worry:
QuoteA Tesco spokesman said, "We were shocked to hear of this incident and very glad that no-one was hurt. The safety and security of our colleagues and customers is our top priority..............."
A Tesco spokesman said " We are reviewing the music we play on our store CD player and it will no longer be including The William Tell Overture" :D :D :D :D :D ;D ;D ;D ;D ;D ;D
And in an unfortunate misunderstanding Usain has been banned from going to Rio! :D
In a previous job, when I was younger and worked for a certain well-known chain of bookshops, we were ordered not to accept Scottish banknotes due to the large number of forged ones in circulation. One day a customer tried to pay with one and, when I explained that while I could clearly see it was a genuine note, I wasn't allowed to accept it because of the company's policy. "Well, this is my policy!" he yelled, ramming the hardback book into my face, breaking my glasses and giving me a nosebleed.
I went off the shopfloor to sort out the bleeding and explained what had just happened. "I'd like you to think about how you could have better handled that situation," she told me.
So I told her what she could do with the job, got my coat and walked out.
Oh, to be young and sufficiently unencumbered with rent and bills and stuff to be able to stand up for my principles like that again!
Jack O :thumbup:
@ Jack 0
Well done for standing up for your worth. Too many companies ( Tesco included), blame the staff for the actions of a customer. It ridiculous.
Tesco worker PUNCHED after staff refused to serve drunken customer
http://www.birminghammail.co.uk/news/tesco-worker-punched-after-staff-12744654 (http://www.birminghammail.co.uk/news/tesco-worker-punched-after-staff-12744654)
When they apprehend him they should tie him to a post and let our colleague give him a good kick in the gonads :-X
This is why I never accepted Tesco's policy of 'not' defending yourself/ fighting with a customer. Since Tesco cannot guarantee my safety (which they never truly can), I will guarantee it myself.
What guarantee?
Tesco believing it can keep staff safe, which is not the case.
As a dot.com driver I have been chased 5 miles in van by a 28yr old idiot who handbrake turned in front of me 3 times ripped mirror and reg plate off van was arrested for criminal damage on van , dangerous driving and resisting arrest he was sentenced to 16m in prison suspended for 2 years fined £600 (100 of that going to tesco for damage on van) his car was crushed and he had to take extended retest after a 2 year driving ban ..... biggest worry for store was could I come back in evening shift (as it was a Sunday split)
Had verbal abuse for parking in middle of roads numerous times
And 1 customer who decided to throw shopping at me when I refused to refund item she couldn't find even though she hadn't unpacked all her shopping next delivery to her refused to go in her house and she told me to shut the f up and deliver her shopping on plus side my driver manager has applied to have her blocked but it's not guaranteed as it's up to head office
Tesco are pathetic in their protection of staff. And certainly do not care about their well being.
Go off with stress, you'd be more than eligible for that.
I'm not sure as never did Dotcom, but I'm sure being a driver doesn't nullify their "duty of care" towards you.
Wednesday last week the store manager and shift leader were both attacked in the store all because the shift leader asked where the chicken had gone which the customer was stealing. They had a massive brawl. A man and woman attacked both of them. The police were called but didn't come out till Friday. Our area manager was on holiday so the duty manager for the area came. Still though we are not getting any extra hours for guards. Second attack on staff in 2 weeks. People don't want to come to work because fear of being attack. It's becoming a joke.
Who can blame them.
They should have CCTV constantly recording every member of the public and staff member for health and safety.
The only staff who will bother about being recorded are those not prepared to put in a shift.
It's not worth challenging a shoplifter unless it is part of your job to deal with possible violence, and you have been trained for that.
Agreed. I've helped catch shoplifters before, including one charming individual who head-butted an off-duty copper in the mouth and knocked out several of his teeth.
I don't do it any more. If tesco are too cheap to pay for security guards, I'm not putting myself at risk to protect their stock.
Never believed in going after/stopping a shoplifter, it's simply wasn't my job. Ever since watching a fellow colleague (when working at Sainsburys ) get stabbed for aiding a security guard, I've stayed away from it.
Your life and well being is worth more than Tesco.
Most are not trained or paid enough to deal with shoplifters.
Tesco do no care about staff/public safety. They don't have there cameras recording and have no security at times.
Wet floors/Boxes/Damaged Glass is not cleared up quickly...
http://metro.co.uk/2017/11/06/tesco-manager-adam-ellison-stabbed-to-death-in-random-attack-while-out-with-friends-7056241/ (http://metro.co.uk/2017/11/06/tesco-manager-adam-ellison-stabbed-to-death-in-random-attack-while-out-with-friends-7056241/)
My condolences to his family & friends.
Senseless :(
https://staffslive.co.uk/2017/11/two-men-rob-tesco-store-and-attack-worker/ (https://staffslive.co.uk/2017/11/two-men-rob-tesco-store-and-attack-worker/)
QuoteOne of the robbers assaulted a member of staff while they were loading the till.
Bad, but could have had more dire consequences for the staff member.
Not so much attack for me however couple weeks back I this awful man complain to head office about me because I refused to refund him a product based on info I had from manager, I had a let's talk and so thought nothing of it as I was doing as I was asked, since then every time he's come into the store he proper stares me out, I mentioned this to duty manager and he/we just made a joke about it l, CCTV will back me up all the way as he will probably complain about me again even though we didn't converse in any conversation etc he's one of them types that think he's posh and just stubborn old man.
If he did complain again :/ and it wasn't report on the incident reporting even though I informed duty will I again be subject to a let's talk? After all with the new review process all these are stacked against u
this tw*t could get you into big trouble because you can guarantee tesco will believe him over you every time. customer always right and all that testicles. >:(
A shoplifter who spat on a Tesco employee while out of prison on early release has been returned to jail. (https://www.eveningtelegraph.co.uk/fp/dundee-shoplifter-53-jailed-spitting-tesco-employee/)
QuoteCameron admitted that on November 7, at Tesco Metro, he stole groceries. He further admitted assaulting Mark McDade on the same date at the same place by spitting on him.
He also admitted that he behaved in a threatening or abusive manner likely to cause fear or alarm, shouted and swore and threw a bag of groceries and acted in an aggressive manner.
Sheriff Brown told Cameron: "Spitting is a disgusting form of behaviour and you did that while you were out on licence."
What a nice person :o >:(
With all the nice customers, staff and bad decisions Tosco is like a sentence.
Does anybody know what a naked bakery consists of staff wise.
[admin]And that has what to do with "Attacks on staff"[/admin]
https://www.birminghammail.co.uk/news/midlands-news/armed-robbers-raid-tesco-express-14173466 (https://www.birminghammail.co.uk/news/midlands-news/armed-robbers-raid-tesco-express-14173466)
QuotePolice are appealing for witnesses after an armed robbery at a Tesco Express store last night.
A pair of crooks stormed a Tesco Express store in Bromsgrove demanding cash and threatening staff with knives at around 10pm on Wednesday.
Knifepoint robbery at Tesco Express in Nuneaton (http://www.bbc.co.uk/news/uk-england-coventry-warwickshire-42752648)
QuoteStaff members were threatened at knifepoint in an armed robbery at a Tesco Express store in Warwickshire.
Two men stole "a large amount of cash" in the robbery on Croft Road, Nuneaton, Warwickshire Police said.
The force said staff were not injured, but were "extremely distressed" by the incident at just before 06:00 GMT.
We had a customer kick one of the produce lads in the shin this morning because he was in the way of him trying to shop, a customer saw it happen and offered to make a statement against the customer, but management did not want to know, typical tesco.
Tesco support slave labour!
Tesco don't protect their staff, they look at them like Cannon fodder. Typical Tesco, appease the public even when they're attacking your staff.
The victim should have just called the police themselves and given the details of the witness.
Hi guys, I just joined the forum.
I was attacked by another member of staff last week, all over a roll of empty labels from a printer*. I've worked in food retail for 30 years, I've never been assaulted like this, but in just 1.5 years at Tesco, I've witnessed bullying and harassment so many times and I've heard of a member of staff kicked by checkout manager, who kept her job. I thought the company values were respect each other and treat people how you would like to be treated?
After last week, I no longer want to work at Tesco and am actively looking for a new job. Shame because I had high hopes for Tesco. Clearly being big isn't the best.
* I cant go into details as its subject to internal investigation, but if the outcome is anything less than a written warning or sacking, I'll be off to the local police station, followed by local media.
Sorry to hear you were assaulted, no one should ever have to suffer this, especially from another member of staff.
Personally I'd go to the Police straight away. If left to internal processes, Tesco will do its best to cover it up and deny it, or worse you will both be rid off., but that is my opinion and experience.
As for getting out of Tesco, I can only wish you luck in your search. The world outside Tesco is a very different ( and usually better) place.
History has told me that when you get an outside agency involved, Tesco go into panic mode and usually you will get a better outcome.
I agree go to police and at least ask them to get any available cctv before it disappears
If you want something done go to the Police especially if there is potentially CCTV and witnesses. As someone has said Tosco will try to cover it up maybe putting the victim up for disciplinary as well. They want to believe that no such behavior would take place at Tosco. We are all friends at Tosco after all. I heard of a racial incident involving a TM and a colleague. The accused TM never got a disciplinary let alone a night in Disneyland. It is about time Tosco started dealing with the problems and stopped brushing issues under the carpet. Just deal with it yourself the company is full of people who couldn't run a bath.
https://www.somersetlive.co.uk/news/somerset-news/drunk-man-assaulted-security-guard-1563164 (https://www.somersetlive.co.uk/news/somerset-news/drunk-man-assaulted-security-guard-1563164)
Drunk man assaulted security guard at Tesco Extra after he refused him entry to the shop.
QuoteA man who was drunk when he attacked a supermarket security guard in Yeovil then threatened to "knock him out with one punch".
David Christopher Eley had been being drinking when the victim found him outside the Tesco Extra store banging his head on the bus stop and shouting incoherently.
He then tried to go into the store but when he was refused entry he struck the guard on his arm and launched a tirade of abuse, even threatening to assault him in front of his children.
This is not about an attack but just to reinforce the point about getting an outside agency involved. My wife who also works in Tosco had an accident whilst at work but nothing appeared to happen. she reported it again but still no response.
So I being an ex Union H&S rep contacted the local Environmental Health Officer under the HASAWA. My wife broke her arm.
Surprise Surprise with in a week we had heard from Tosco's Fortunately I had also been in contact with a solicitor, who took up the case.
Eventually she received compensation but it was a struggle.
A lesson learnt, always get a third party involved.
Quote from: Nomad on 14-05-18, 10:50AM
https://www.somersetlive.co.uk/news/somerset-news/drunk-man-assaulted-security-guard-1563164 (https://www.somersetlive.co.uk/news/somerset-news/drunk-man-assaulted-security-guard-1563164)
Drunk man assaulted security guard at Tesco Extra after he refused him entry to the shop.
QuoteA man who was drunk when he attacked a supermarket security guard in Yeovil then threatened to "knock him out with one punch".
David Christopher Eley had been being drinking when the victim found him outside the Tesco Extra store banging his head on the bus stop and shouting incoherently.
He then tried to go into the store but when he was refused entry he struck the guard on his arm and launched a tirade of abuse, even threatening to assault him in front of his children.
And they expect us to refuse a sale to someone like this in stores with or without security ,
Who are 'they' ?
First it would be the law that says we should not sell to those we think are under the influence, and in the mean time having cut back so much in police officers that if we need them they will not come till the week after, and the company by placing us in harms way by reducing Security in stores.
Knife-wielding masked man threatens Tesco staff in early morning robbery (https://www.walesonline.co.uk/news/wales-news/knife-wielding-masked-man-threatens-14873710)
QuotePolice are hunting a masked man who held up staff at a Tesco Express with a knife.
The man was wearing a red mask when he entered the store on Ty Gwyn Road in Greenmeadow, Cwmbran , early on Friday morning and demanded money.
Gwent Police said it happened at around 6.40am.
He ran off with money from the till in the direction of Cliffs and Nether Court area.
https://www.lincolnshirelive.co.uk/news/lincoln-news/tesco-shoplifter-pulls-out-needle-1791198 (https://www.lincolnshirelive.co.uk/news/lincoln-news/tesco-shoplifter-pulls-out-needle-1791198)
QuoteTesco workers who gave chase to catch a shoplifter ended up being threatened when the man pulled out a hypodermic syringe.
Heroin addict Carl Forsen was pursued when he walked out of the Lincoln High Street Tesco store at 7am without paying for a bottle of wine.
QuoteThe court was told that Forsen had 25 previous convictions for a total of 57 offences. He was jailed for 14 months.
8-)
Specifically registered to comment on this... used to work with the guys involved in the Lincoln story, SM is an absolute joke. Always giving it the big'un about what he'd do to shoplifters etc... thin weedy glass jawed chap, strong breeze would put him down! He definitely antagonises them. Concern for me is any poor fool following him thinking he'll back them up!! Poor example to set to other staff members? Not insured outside the building etc...
https://www.birminghammail.co.uk/news/midlands-news/tesco-express-store-shenstone-raided-14922403 (https://www.birminghammail.co.uk/news/midlands-news/tesco-express-store-shenstone-raided-14922403)
QuoteTwo crooks brandishing knives burst in and forced workers to open a till.
They stole cash and cigarettes before running from the store, turning right in the direction of Park Lane or Churchill Road.
QuoteWriting on the Shenstone Matters Facebook page, Andrea Evans posted: "I heard the staff were held at knifepoint and clearly shaken.
"Many problems at Tesco over the years, such a shame. Hope all staff OK."
Our former security guard got sucker punched, cracked his rib and broke a tooth. Guess what,HE got suspended. A night manager got sacked for hitting a violent drunk. This company couldn't care less.
Quote from: notsofunny on 15-05-18, 01:59PM
First it would be the law that says we should not sell to those we think are under the influence, and in the mean time having cut back so much in police officers that if we need them they will not come till the week after, and the company by placing us in harms way by reducing Security in stores.
We deliver to a customers place of work. 75% of her order is alcohol and the majority of the time it's quite easy to see she's under the influence. One driver has refused to deliver to her as they lost family to a drink driver and he's had a lets talk for doing so with threats of serious action if he refuses again.
So it seems Tesco only care about making money for the shareholders and f**k the staff.
Making money placed before staff well being and safety, are we really surprised. The company see you as cannon fodder, nothing more.
The team managers don't give a f*** about the health and well-being of staff. They talk to staff like they are slaves. Hopefully the arseholes get an honest WMTY. A few will get kicked about the day I no longer need tosco to pay the bills.
Better still, a backlash from the premium rate and hope the house of cards begins to fall.
Hopefully the equal pay claim f***s the company big style too.
Quote from: helpme on 19-07-18, 08:41PM
Quote from: notsofunny on 15-05-18, 01:59PM
First it would be the law that says we should not sell to those we think are under the influence, and in the mean time having cut back so much in police officers that if we need them they will not come till the week after, and the company by placing us in harms way by reducing Security in stores.
We deliver to a customers place of work. 75% of her order is alcohol and the majority of the time it's quite easy to see she's under the influence. One driver has refused to deliver to her as they lost family to a drink driver and he's had a lets talk for doing so with threats of serious action if he refuses again
While I agree with the refusal to deliver in principle they need to be sure as: a) some medical conditions may look to the untrained observer as being drunk; and b) not all workers drive to work so really none of our bees-wax if their employer lets them drink at work.
The lady in question drives to work, we also deliver to her home address where at times she can hardly stand as she's so out of her face. Her work mates know she is under the influence as we deliver to them at a different time they tell us what she is like! But when she is in a relationship with the boss what can they or us do?
Good for her having a good swally at work. :)
Quote from: helpme on 21-07-18, 02:43AM
The lady in question drives to work, we also deliver to her home address where at times she can hardly stand as she's so out of her face. Her work mates know she is under the influence as we deliver to them at a different time they tell us what she is like! But when she is in a relationship with the boss what can they or us do?
They could ring their local cop shop, as a "concerned neighbour," that they believe she MAY be, at times, driving under the influence, and inform them of her times and route to work.
With regard the delivery driver refusing to deliver....it's a sticky one here.....his emotional feelings V's a paying customer who is not committing an offence. Has he suggested doing another route, if the sight of the lady being drunk upsets him?? Feel for the guy, but does he react in the same way to seeing people drunk in other situations, on nights out etc....what are his expectations of support by the management??
Quote from: GreenGrocer on 21-07-18, 08:13AM
Good for her having a good swally at work. :)
8-) 8-) tactless :-X :-X
Quote from: lucgeo on 21-07-18, 08:28AM
Quote from: helpme on 21-07-18, 02:43AM
The lady in question drives to work, we also deliver to her home address where at times she can hardly stand as she's so out of her face. Her work mates know she is under the influence as we deliver to them at a different time they tell us what she is like! But when she is in a relationship with the boss what can they or us do?
With regard the delivery driver refusing to deliver....it's a sticky one here.....his emotional feelings V's a paying customer who is not committing an offence. Has he suggested doing another route, if the sight of the lady being drunk upsets him?? Feel for the guy, but does he react in the same way to seeing people drunk in other situations, on nights out etc....what are his expectations of support by the management??
Its the fact she's a drink driver, he lost a family member to one and thinks they are the lowest of the low. In any other situation he doesn't mind and likes a drink himself. The customer may not be committing an offence (apart from driving there under the influence), but providing alcohol to someone who obviously under the influence is. She would be refused service at a till so why provide her with the drink via home delivery? Could you imagine the publicity if she had an accident on her way home and killed someone with her delivery in the back and some of it already consumed? And I can't imagine management standing by the driver, they would deny everything and hang them out to dry. All they've done so far is do a lets talk as he failed to deliver even though he had already told them and got ignored.
I don't know what to say....common sense would dictate that the lady receiving the order, being "allegedly drunk", should not be served alcohol, but where do you draw the line?? It's a very grey area in my opinion. If she ordered it sober, same as if she shopped in the supermarket sober, and then got drunk after placing the order? Is this included in the licensing laws.
I would suggest that the driver request a meeting with the manager and their rep, and put their concerns in writing in the meeting....asking for written responses as to what Tesco policies are regarding delivering alcohol to an inebriated customer?? Is this breaking the licensee holders (SM) permit to sell alcohol?? Is he, as the delivery driver, abetting the license holder in breaking the law, and therefore possibly being charged as an accomplice?? He should then ask for a response date, and inform them that until he receives a written response to his concerns, to clarify Tescos stance on this, then he is unwilling to continue the delivering of alcohol to an inebriated customer, and that any further request to do so in the meantime, could be grievanced as an unreasonable request.
"She would be refused service at a till so why provide her with the drink via home delivery?" good question.
Good reply lucgeo, all makes good sense to me.
A valid point, but Tesco are, as always, a reactionary company. It would probably take a serious accident involving drink driving and their involvement (however limited) to get things changed. They care for one thing, money, and will put anyone at risk to get it.
A publican serves a customer two pints of beer, one after the other...the customer bids farewell and is not drunk, however....that customer is now over the legal limit to drive...is this now the responsibility of the publican to ensure that customer does not drive home?? The publican has not refused to serve him as he is not drunk...the checkout operator has not refused to serve a customer as they are not drunk.....the dot com order has been accepted and paid for, and therefore the order now legally belongs to the customer, who having paid for the goods and the delivery charges, has entered into a contract to have those goods delivered, no one has enquired if this customer is sober?? An order has been placed for drinks only for a party...the order arrives when the party is in full swing, but the recipient is not drunk....a case of wine is ordered online from a wine merchant and delivered by courier....the courier is not privy to the contents and just requires a signature from a tipsy recipient....etc....etc....
As I said before, a very grey area.....I personally would have no hesitation in informing the police if I believed this lady was driving under the influence, the employees should not be concerned in the reaction of their boss, or employer. I would do so with a clear conscience.
https://metro.co.uk/2018/07/24/man-got-angry-tesco-self-checkout-machine-punched-security-guard-7755371/ (https://metro.co.uk/2018/07/24/man-got-angry-tesco-self-checkout-machine-punched-security-guard-7755371/)
QuoteA man became so angry that he couldn't work a self-checkout machine in Tesco he punched a security guard in the head.
John Bate, 47, also racially abused guard Kevin Richardson after he encountered problems buying wine in the Tesco Metro.
QuoteThe court ordered him to attend rehabilitation over the next 12 months.
He was also told to pay compensation of £50 to Miss Donnachie and £100 to Mr Richardson.
If I were on the bench and it was possible I would have made it £200 and £500 respectively.
My store doesn't back the staff,a couple got suspended for stopping violent thugs. One guy got a cracked rib and a broken tooth but management didn't give a damn.
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/robbers-wore-balaclava-made-out-15017634 (https://www.manchestereveningnews.co.uk/news/greater-manchester-news/robbers-wore-balaclava-made-out-15017634)
QuoteTwo men who held an axe to a shop assistant's throat during a terrifying robbery at a Tesco supermarket have been jailed.
https://www.mix96.co.uk/news/local/2656466/linslade-tesco-robbed-by-five-men/ (https://www.mix96.co.uk/news/local/2656466/linslade-tesco-robbed-by-five-men/)
QuoteThey threatened the staff and were able to take a significant number of high-value mobile phones from behind the counter.
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-security-guard-punched-unconscious-15019627 (https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-security-guard-punched-unconscious-15019627)
QuoteA Tesco security guard was punched unconscious in a vicious and unprovoked attack after a dispute with a shopper at a store in Gorton.
Are these type of incidents happening more to all retailers or just Tesco ? and if Tesco why ?
If I had to guess, I'd say it's not restricted to Tesco. Law Enforcement in this country is not fit for purpose. The police are ridiculously over-stretched and under resourced. Less than 10% of crimes result in a conviction, an appalling indictment of our so-called Criminal Justice System.
Even if someone is caught, there's a good chance they will not receive a prison sentence; the prisons themselves are over-crowded and so under-staffed they are basically run by the prisoners rather than the warders. So unless it's a fairly serious and violent offence, you're not going to jail. And if you are, automatic early release means you'll probably only serve two thirds of your sentence.
Criminals are very aware of all these facts. So crime will continue to rise, because the risk of being caught and punished is relatively low.
Agree if you go out to steal you have to first be caught; if you put up a struggle but dump the stock you will often be allowed to go on your way. You often have to steal a large amount for the Police to even bother attend; and then are likely to end up with some restorative justice which is often just a telling off before you are let go.
That's without the risk that if you try and detain anyone in a public area numerous camera phones will be recording your every move.
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-security-guard-55-headbutted-15040386 (https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-security-guard-55-headbutted-15040386)
QuoteA Tesco security guard has told how he was head butted unconscious by a shopper he challenged over a 10p plastic bag.
What a poor specimen of a human being.
https://www.eveningtelegraph.co.uk/fp/shoplifter-spat-at-dundee-tesco-worker/ (https://www.eveningtelegraph.co.uk/fp/shoplifter-spat-at-dundee-tesco-worker/)
QuoteSteven Fleming, 21, of Leith Walk, had sentence deferred until September 19 after admitting that on November 6 last year at Tesco Riverside, he stole a quantity of alcohol and assaulted employee Mark Kerr by spitting towards him.
Ditto.
http://www.oxfordmail.co.uk/news/16587304.knife-wielding-robbers-threaten-staff-in-cholsey-tesco-raid/ (http://www.oxfordmail.co.uk/news/16587304.knife-wielding-robbers-threaten-staff-in-cholsey-tesco-raid/)
QuoteThe Tesco Express in Cholsey, near Wallingford, was targeted by the two men, who covered their faces with scarves and hoods, last night shortly before 10pm.
Police said the pair entered the shop, in Ilgnes Lane, and one man threatened the a shop worker with a small knife whilst demanding money from the till.
https://www.dailypost.co.uk/news/north-wales-news/knife-wielding-tesco-robber-leads-15052655 (https://www.dailypost.co.uk/news/north-wales-news/knife-wielding-tesco-robber-leads-15052655)
QuoteA knife-wielding robber who stole bundles of £20 notes during a raid on a supermarket petrol station was caught after unwittingly taking two GPS tracking devices hidden in the cash.
Michael Evans, 35, who already has 59 convictions for 113 offences including 34 for theft, grabbed money from the till during a robbery on February 19 in which he ordered terrified staff to hand over tobacco as well as the contents of the till.
https://www.leicestermercury.co.uk/news/local-news/staff-put-through-terrifying-ordeal-1920595 (https://www.leicestermercury.co.uk/news/local-news/staff-put-through-terrifying-ordeal-1920595)
QuoteStaff at a convenience store in Leicestershire were threatened last night in a break-in.
Tesco Express in Market Harborough was broken into at 11.45pm with the front door smashed.
The store, in Rockingham Road, was smashed into by three people whilst staff were still at the store.
Leicestershire Police says it is believed that a claw hammer was used by the thieves to force their way in.
Hopefully everyone is ok. Tesco don't care about the health and safety of employees.
Quote from: Nomad on 22-08-18, 10:10AM
https://www.dailypost.co.uk/news/north-wales-news/knife-wielding-tesco-robber-leads-15052655 (https://www.dailypost.co.uk/news/north-wales-news/knife-wielding-tesco-robber-leads-15052655)
QuoteA knife-wielding robber who stole bundles of £20 notes during a raid on a supermarket petrol station was caught after unwittingly taking two GPS tracking devices hidden in the cash.
Michael Evans, 35, who already has 59 convictions for 113 offences including 34 for theft, grabbed money from the till during a robbery on February 19 in which he ordered terrified staff to hand over tobacco as well as the contents of the till.
59 convictions! Why is this person not locked up forever.
I agree, 56 to many. Three strikes and your out of here.
Quote from: lucgeo on 21-07-18, 08:31AM
Quote from: GreenGrocer on 21-07-18, 08:13AM
Good for her having a good swally at work. :)
8-) 8-) tactless :-X :-X
:thumbup: :thumbup:
https://www.standard.co.uk/news/crime/man-arrested-after-tesco-worker-slashed-in-the-ankle-following-altercation-inside-the-enfield-store-a3997641.html (https://www.standard.co.uk/news/crime/man-arrested-after-tesco-worker-slashed-in-the-ankle-following-altercation-inside-the-enfield-store-a3997641.html)
QuoteA Tesco worker was slashed in the ankle following an altercation at a store in Enfield.
Two males entered the store on Savoy parade at around 6.40am on Tuesday when they were challenged by security staff about an apparent shoplifting offence.
During an altercation, one member of staff received a slash wound to the ankle.
https://www.nottinghampost.com/news/nottingham-news/cctv-images-released-after-tesco-2254898 (https://www.nottinghampost.com/news/nottingham-news/cctv-images-released-after-tesco-2254898)
QuotePolice have released a CCTV image following an incident at a Tesco Express store in Radford.
A spokesman for Nottinghamshire Police said: "We'd like to speak to this man in connection with a theft and an affray at a Tesco Express store in Ilkeston Road, Radford.
"A man attempted to steal items from the store. When he was challenged by staff he pulled out a syringe from a bag and waved it around, threatening to stab them with it.
Armed robbers raid Tesco Express store and threaten staff (https://www.birminghammail.co.uk/news/midlands-news/old-birmingham-road-bromsgrove-tesco-15465972)
QuotePolice are hunting two men who raided a Tesco Express store armed with weapons.
The men stormed into the shop on Old Birmingham Road in Bromsgrove around 9.50pm, on Saturday (November 24) and demanded staff hand them money from the tills.
Tesco worker attacked by robbers armed with hammer and metal bar (https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-attack-whalley-range-bmw-15470320)
QuoteA Tesco worker was attacked by two robbers armed with a hammer and a metal bar.
Police have launched an appeal for witnesses following the terrifying raid at Tesco Express, on Withington Road, in Whalley Range, just before 6.30am on Monday.
The two robbers threatened a member of staff inside the store, before attacking.
They made off from the shop with a quantity of cash and a grey BMW, which is believed to belong to a member of staff.
Last few posts make it clear Christmas is getting near.
Quotehttps://www.derbytelegraph.co.uk/burton/live-tesco-swadlincote-police-incident-2469824
A man was physically assaulted during a G4s collection robbery this lunchtime according to local news reports.
Hopefully the victim will make a full recovery both physically and mentally.
https://www.greenocktelegraph.co.uk/news/17425723.tesco-delivery-driver-is-assaulted-in-greenock/ (https://www.greenocktelegraph.co.uk/news/17425723.tesco-delivery-driver-is-assaulted-in-greenock/)
QuoteA TESCO delivery driver was assaulted in Greenock yesterday afternoon.
The shocking incident happened at 3.30pm in Larkfield.
Greenock CID unit say the 44-year-old driver was approached by a man who demanded the contents of the van before throwing an item at the driver.
https://www.gloucestershirelive.co.uk/news/cheltenham-news/police-speak-to-boy-14-2534380 (https://www.gloucestershirelive.co.uk/news/cheltenham-news/police-speak-to-boy-14-2534380)
QuotePolice 'speak to' boy, 14, after female Tesco worker left with facial injuries in Bishop's Cleeve car park attack
I know for a fact that all cordant guards are not trained correctly and have no idea how to log incidents on the security system. So head office look at the amount of incidents in each store and think nothing is happening so cut the budget. If we were to go back to Tesco guards it would all get logged all the guards would be trained correctly and theft would lower because the guards would have more to lose.
I was a cordant guard and was more than able to use any system in Tosca. I reported all and any incident as it was beneficial not only to the store but made sure I would not be at risk of losing job/hours. Part of the problem will be have they been given a log in for to report incidents.
I used the CCTV system in the store to a high standard but it was a great system which I had to learn by myself. It could generate reports access till transactions instantly show issues to action. I got to know system better than any manager in store.
That system is now lying under utilised as I was removed from store for protecting my self. After being attacked for stopping a shoplifter with over £100 worth of goods as according to manager, it didn't look good for store.
Now I've left theft has skyrocketed as although I tried to be friendly it was known you will get caught if you steal in "my store" maybe not first time but I will get you and I had a great record.
So please don't tar all cordant guards with same brush as some of us do take pride in the job we do or in my case did.
Hi I'm looking for some advice I start at 6am, this morning I arrived at work using the staff entrance around the back of store using a fire escape there was no security there which is usual to let me in, the door bell is broken you have to ring duty to let you in.
The entrance is at the side of a railway station and this morning I was stood waiting for 10 mins banging on the door as I hadn't got my phone with me to ring duty. On the railways station were around 2/3 males very intoxicated/drugged up with a large dog off its lead. They saw me and ran across the tracks and started hurling abuse at me calling me Tesco s*** and one said something to his dog and it ran growling towards me at this point duty turned up and let me in thankfully (I was attacked several years ago by a group of 5 dogs and this shook me up really badly) the security guard who was sat in his car as it turns out the whole time was reluctant to ring the police he eventually did I spoke to them and subsequently the transport police and it is being investigated.
This whole incident shook me up I worked for a couple of hours but suffered after shock whatever you want to call it and was feeling very sick about the whole thing I spoke to duty as said it's really not me had I think it was the dog coming for me that's shook me up I feel I need to go home my anxiety has kicked in, I was asked if I would be making the time back or taking it as sick, I then asked surely you have a duty of care why should I make time up or take it as sick was told to speak to union who said it didn't happen on Tesco property and It was before your shift started I said I'm pretty sure it's policy that travelling too and from your place of work you have a duty of care and I was on Tesco property I was on the fire escape and if security had been there I would have been let in straight away and wouldn't have felt threatened by the men or the dog. I was told they weren't sure and walked off.
I have rang the union who have told me that someone at some point will ring me back but a couple of members of staff have said it is in the staff handbook about travelling to and from work and I should be paid for my full shift not make the time up or take it as sick any advice would be welcomed thanks
Immediately, ask for any CCTV footage that covers that entrance and surrounding area, before it gets "lost"
If the transport police are investigating then they will be requiring any footage also...have you been given an incident report number from them?
Your reps response is laughable, it didn't happen on tesco property :D So the entrance door is in no mans land and you only stand on tesco property once you step over the threshold ??? :D your start of shift is when you arrive in your department, en route to that department requires you to have entered and clocked in, which makes them liable as you are on tesco property.
Make a note of all conversations with whoever, times, dates, names etc.....
The manager showed a great lack of judgement and empathy, by asking your intentions regarding going home....your absence does need to be coded, but as you had already worked part of your shift ( there is a time % of how much you worked to pay the whole shift) the incident, the ongoing investigation, all obviously affecting your mental health, should have acted on the side of caution and sought advice from senior team after you'd left.
Property ownership usually include 1 meter outside of the physical structure, she was definitely on premises based on her post.
Are the majority of these assaults reported through managers or security operations support at any time? I thought by calling SOS directly that it would be taken seriously but judging by these posts assaults are treated as if they are nothing?
https://www.leicestermercury.co.uk/news/leicester-news/drunk-wheeled-bike-tesco-express-2766964 (https://www.leicestermercury.co.uk/news/leicester-news/drunk-wheeled-bike-tesco-express-2766964)
QuoteA drunk who wheeled his bicycle into a Leicester Tesco Express to buy a loaf of bread attacked a cashier who had asked him to leave it outside.
Father-of-11 Neal Mansel, who already had 173 previous offences on his record, entered the Granby Street branch of the supermarket with his bicycle and the male member of staff behind the tills asked him to leave the bike outside.
173 :o WTF is he doing out on the streets >:(
[gmod]Please do not quote immediately prior post(s).[/gmod]
11 kids that's about a slice each and the two back ends for mum n dad.
Quote from: Nomad on 20-04-19, 10:25PM
https://www.leicestermercury.co.uk/news/leicester-news/drunk-wheeled-bike-tesco-express-2766964 (https://www.leicestermercury.co.uk/news/leicester-news/drunk-wheeled-bike-tesco-express-2766964)
QuoteA drunk who wheeled his bicycle into a Leicester Tesco Express to buy a loaf of bread attacked a cashier who had asked him to leave it outside.
Father-of-11 Neal Mansel, who already had 173 previous offences on his record, entered the Granby Street branch of the supermarket with his bicycle and the male member of staff behind the tills asked him to leave the bike outside.
173 :o WTF is he doing out on the streets >:(
Because our so-called, "justice system" is a pathetic joke. The police are only good for standing guard at Westminster - got to keep the, "important people" safe, right? - and investigating anyone who uses nasty words on Facebook or Twitter. The judges are so out of touch they couldn't make contact with reality even by shouting loudly and hitting it with a long stick. And the prisons are little more than hotels for criminals. The staff have long ago given up any attempt to control them. Drug abuse and violence is rife.
Almost 90% of recorded crimes in England and Wales do not result in a conviction. And even if you're unlucky enough to be caught, you won't serve more than half your sentence before the idiots on the parole board who believe in garbage like, "rehabilitation" let you out to commit even more crimes.
Makes you proud to be British... >:(
I would not entirely disagree with you.
Middlesbrough Tesco worker died after altercation with thief (https://www.bbc.co.uk/news/uk-england-tees-49913100)
QuoteA Tesco worker collapsed and died after an altercation with a shoplifter, an inquest has heard.
Hilary Simmons, 59, was taken ill at a Tesco Express store on Corporation Road in Middlesbrough on 30 April 2018.
A pathologist concluded the stress of the confrontation "directly contributed to her death", but not to a criminal standard.
A post-mortem exam found she was suffering from heart disease which could have caused death at any time.
Obviously a lady who lived by the old values of right and wrong, R.I.P.
Would this count as death in service, would be nice to know if her next of kin gets a payout, especially seeing as Tesco was a bit negligent in not having a guard in the first place.
Indeed it will count as death in service, as set in agreed T&C's contract, and Tesco will pay it as it won't count as accepting responsibility ...that is something the family may look into at a later date.
Teenage employee has face smashed into wall at Buckshaw Village Tesco (https://www.lancs.live/news/lancashire-news/teenage-employee-face-smashed-wall-17121499)
QuoteLancashire Constabulary is on the lookout for a woman after a Tesco worker was assaulted in September.
On Saturday, September 21, at around 10.45pm, a man and a woman entered the Tesco store on Barnes Wallis Way in Buckshaw Village, near Chorley.
A 19-year-old Tesco worker refused to sell them both alcohol and was subsequently set upon.
The teenage employee had her hair pulled and face slammed against a partition wall.
Nice people >:(
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-express-armed-robbery-sale-17145641 (https://www.manchestereveningnews.co.uk/news/greater-manchester-news/tesco-express-armed-robbery-sale-17145641)
QuoteA robber threatened Tesco staff with a handgun before fleeing with a quantity of cash.
The man entered the supermarket, on Green Lane, in Ashton-upon-Mersey, Sale, brandishing the firearm.
He made threats to staff and then ran away from the store with the stolen money.
Nobody was injured, but the Tesco workers have been left shaken.
Hi I am having a issue at work.
I currently fell of a ladder while painting at home and hurt my back i called the Duty Line (Tesco) to let them know that i have hurt my back and will require support as i am on grocery i am unable to bend and stretch the first week counted as self certified however my manager asked me to bring in a sick note saying i am unable to carry out my normal duties if i was going to ask for support after the first week so i brought in a sick note from the doctor stating that i need amended duties to carry out my work and that i should not be bending and stretching the
2nd week she put me on the checkouts
3rd week i was off sick because of the pain from my back
4th week i came back to work and i was put on label changing PI
my manager then pulled me into a meeting stating that she can no longer support me even though i have a sick not to state i can not do any bending and stretching in my job she also said that from this point on i am not allowed to do any over time i would just like to know weather this is true?
i mentioned to my manager that i will do overtime on checkouts as it does not involve bending and stretching and she was like you cannot do it
Am i allowed to do over time even if my store is supporting me with my back?
The thing is i feel bullied and harassed by my manager i never do overtime in my store as i don't like doing at my store because my manager makes my life hard and constantly picks on me she has stopped my overtime as she doesn't like the fact that i am not helping out on my department grocery because i have a bad back and that instead i am on the checkouts or something different as a result of this she is trying to stop me from doing overtime and trying to get me to work on grocery.
If it was me I would challenge her why you were being bullied as it is not acceptable in this day and age or if you are not comfortable with that speak to her manager.
Quote from: J0097 on 04-11-19, 04:54PM
Hi I am having a issue at work.
I currently fell of a ladder while painting at home and hurt my back i called the Duty Line (Tesco) to let them know that i have hurt my back and will require support as i am on grocery i am unable to bend and stretch the first week counted as self certified however my manager asked me to bring in a sick note saying i am unable to carry out my normal duties if i was going to ask for support after the first week so i brought in a sick note from the doctor stating that i need amended duties to carry out my work and that i should not be bending and stretching the
2nd week she put me on the checkouts
3rd week i was off sick because of the pain from my back
4th week i came back to work and i was put on label changing PI
my manager then pulled me into a meeting stating that she can no longer support me even though i have a sick not to state i can not do any bending and stretching in my job she also said that from this point on i am not allowed to do any over time i would just like to know weather this is true?
i mentioned to my manager that i will do overtime on checkouts as it does not involve bending and stretching and she was like you cannot do it
Am i allowed to do over time even if my store is supporting me with my back?
The thing is i feel bullied and harassed by my manager i never do overtime in my store as i don't like doing at my store because my manager makes my life hard and constantly picks on me she has stopped my overtime as she doesn't like the fact that i am not helping out on my department grocery because i have a bad back and that instead i am on the checkouts or something different as a result of this she is trying to stop me from doing overtime and trying to get me to work on grocery.
You could put in a grievance for this. Your manager has to support you because you have a doctors note. This is a case of managers thinking they are of higher status than a doctor and know best when they don't. A guy in our store broke his hand but they placed him on the checkouts and made him work his normal hours that he would normally do in a week with the occasional late shift or 10-7 shift thrown in. I can't see why they can't just put you on a checkout and then move you back on to grocery once your doctor clears you and states you can lift and bend again. I'm regards to overtime I'd just want sent to do the hours I could and rest up
Quote from: J0097 on 04-11-19, 04:54PM
Hi I am having a issue at work.
I currently fell of a ladder while painting at home and hurt my back i called the Duty Line (Tesco) to let them know that i have hurt my back and will require support as i am on grocery i am unable to bend and stretch the first week counted as self certified however my manager asked me to bring in a sick note saying i am unable to carry out my normal duties if i was going to ask for support after the first week so i brought in a sick note from the doctor stating that i need amended duties to carry out my work and that i should not be bending and stretching the
2nd week she put me on the checkouts
3rd week i was off sick because of the pain from my back
4th week i came back to work and i was put on label changing PI
my manager then pulled me into a meeting stating that she can no longer support me even though i have a sick not to state i can not do any bending and stretching in my job she also said that from this point on i am not allowed to do any over time i would just like to know weather this is true?
i mentioned to my manager that i will do overtime on checkouts as it does not involve bending and stretching and she was like you cannot do it
Am i allowed to do over time even if my store is supporting me with my back?
The thing is i feel bullied and harassed by my manager i never do overtime in my store as i don't like doing at my store because my manager makes my life hard and constantly picks on me she has stopped my overtime as she doesn't like the fact that i am not helping out on my department grocery because i have a bad back and that instead i am on the checkouts or something different as a result of this she is trying to stop me from doing overtime and trying to get me to work on grocery.
This counts as disability discrimination and is protected under the equality act (I believe disability discrimination is one of the judgements that carry unlimited compensation), follow the grievance process so you can try to accurately document that you are being refused overtime purely because of your bad back and that they can't support you, The PM should be advised by General Counsel that the duty manager in question is treading in dangerous murky legal waters, the PM should uphold your grievance and suitably discipline the manager.
Err...not really, as you're on a support plan, then any overtime, regardless of the department and job type, would be viewed as not supporting your attendance, as they are.
Obviously there is needs of the business, but if checkout overtime is available, then he can't be denied the overtime just because of his temporary disability, it's a different kettle of fish if the only overtime available requires him to bend.
Quote from: NightAndDay on 04-11-19, 05:44PM
Quote from: J0097 on 04-11-19, 04:54PM
Hi I am having a issue at work.
I currently fell of a ladder while painting at home and hurt my back i called the Duty Line (Tesco) to let them know that i have hurt my back and will require support as i am on grocery i am unable to bend and stretch the first week counted as self certified however my manager asked me to bring in a sick note saying i am unable to carry out my normal duties if i was going to ask for support after the first week so i brought in a sick note from the doctor stating that i need amended duties to carry out my work and that i should not be bending and stretching the
2nd week she put me on the checkouts
3rd week i was off sick because of the pain from my back
4th week i came back to work and i was put on label changing PI
my manager then pulled me into a meeting stating that she can no longer support me even though i have a sick not to state i can not do any bending and stretching in my job she also said that from this point on i am not allowed to do any over time i would just like to know weather this is true?
i mentioned to my manager that i will do overtime on checkouts as it does not involve bending and stretching and she was like you cannot do it
Am i allowed to do over time even if my store is supporting me with my back?
The thing is i feel bullied and harassed by my manager i never do overtime in my store as i don't like doing at my store because my manager makes my life hard and constantly picks on me she has stopped my overtime as she doesn't like the fact that i am not helping out on my department grocery because i have a bad back and that instead i am on the checkouts or something different as a result of this she is trying to stop me from doing overtime and trying to get me to work on grocery.
This counts as disability discrimination and is protected under the equality act (I believe disability discrimination is one of the judgements that carry unlimited compensation), follow the grievance process so you can try to accurately document that you are being refused overtime purely because of your bad back and that they can't support you, The PM should be advised by General Counsel that the duty manager in question is treading in dangerous murky legal waters, the PM should uphold your grievance and suitably discipline the manager.
Thank you so much I am going to put in a grievance against my manager for not supporting me and for dicrinimating against me could you please tell me what this ACT is so that i can write up a letter and hand it it
Thank You
The equality act 2010 as long as however, your disability is considered "long term" reading through variations of the act, there seems to be ambiguation over what is considered "long term".
My interpretation and understanding of the equalities act is, that your condition has been ongoing for a year or more for which you have been taking medication for that length of time and it is an ongoing disability which will not improve.
The company can limit your overtime eligibility on some types of support plans.
An injury that is not likely ongoing and temporary wouldn't be covered by the equality act.
Illness should be for longer than 12 months but the prognosis can be unknown or even could possibly improve and still qualify. Symptoms can also be under control to the point of normality providing that without prescribed medication an individual wouldn't be able to carry out day to day functions. So some people may appear to be perfectly normal with medication but without it may not be able to carry out normal day to day tasks and would therefore qualify under the act like the act states.
Having said that, ultimately the only way a claim of protection under the act can be validated is by a tribunal, it rarely needs to go that far, as companies can and do recognise the validity of a claim of consideration for reasonable adjustments and their ability to facilitate the need, but it's all about likelihood and probability as only a tribunal can ultimately qualify a claim.
Quote from: lucgeo on 04-11-19, 07:48PM
My interpretation and understanding of the equalities act is, that your condition has been ongoing for a year or more for which you have been taking medication for that length of time and it is an ongoing disability which will not improve.
That's not actually correct. A disability is considered long term if:
1. It has lasted more than 12 months, OR
2. It has lasted less than 12 months but is likely to last more than 12 months, OR
3. It is likely to last for the rest of your life.
This is specified in schedule 1 of the act.
Frankly, I'd probably just write a letter to your store manager asking that your case be referred to occupational health and a formal support plan be drawn up.
You don't need it in writing for occupational health referral, it only needs verbal but you should have an adjustment passport first.
Man drove into Tesco worker after £300 shoplifting spree (https://www.edp24.co.uk/news/crime/shoplifter-drove-car-at-yarmouth-tesco-worker-1-6478492)
"A man drove at a supermarket worker in a car park after walking out of a store with more than £300-worth of goods, a court has heard."
I was punched by a customer, back in November. Not a single manager or member of staff supported me. I was so shocked and frustrated that I was shaking! I asked the manager covering security to throw the customer out, but the customer swore at him, so he said he wasn't getting involved. I told another manager, who said "you should have punched back". I had to find a quiet place to stand, and watch whilst she paid for her groceries, and happily walked out the store. I wasn't even offered time out to calm down.
A few weeks before that, I had two men throw cans at me, after I asked for ID. They were screaming obscenities at me. Security was standing silently, watching the entire thing. They now come back on the same day every single week, just to intimidate me. They now bring a third friend.
Thanks for support (not!) Tesco..
If that actually went down as described then it's grievance worthy.
If you got punched I would have reported it to the police and then they would investigate by looking at the stores footage. I'd also put in a grievance for any idiot manager who wasn't interested
Yes, it did go down exactly like this. They checked the cctv and said they saw the punch. I was very tempted to call the police, especially as the company offered no support, but as the customer had already left the building, I didn't see what good it could do
That's shocking, I was recently verbally abused by a customer in store and the management couldn't have been more supportive. Managers have their faults but they gave me time out constantly checking I was OK throughout the rest of my shift and reported the incident as well as chucking the customer out.
You had a right to call the police, as you were physically assaulted. The CCTV evidence would have then been handed over to the police for investigation, the customer should have been escorted from the building by the duty manager or senior team, and immediately banned from the store.
You don't wait to be given permission for time out, you inform a manager you are taking a break, and ensure the duty manager is made aware of the incident, and that you have called the police.
With regard to the weekly intimidating visit, again you inform duty of the situation and have them arrange with your manager, that you are relieved from your station on every occasion. This is your right to refuse to be subjected to this continous harassment and they should be supporting you, either by banning the customers or removing you from the situation.
Put the statement in writing, dated and signed, and hand it to duty, as a letter of intent. If you are not supported, and you are further subjected to verbal or physical abuse, then you grievance under T&C's as they have failed in their duty of care.
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me
A couple of us were assaulted last night. Damn smackhead. I got shoved in the face,I didn't fight back because I knew that Tesco wouldn't of backed me and I probably should of got a suspension.
Was this in Dudley? There is a newspaper article on Birmingham live about a security guard being put in a headlock...Tesco usual response.
No,I'm not saying where exactly but it's in the north west. In fact a manager once got sacked for stopping a violent shoplifter
Our store manager always had out backs with this sort of thing. American war rules of engagement though. Once they fire at you free to do anything you need to do to defend yourself
Not sure what our sm is like regarding these issues.saying that he's not asked how we are after the assault. Not mentioned anything
Quote from: lackofinterest on 06-02-20, 05:43PM
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me
Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.
Tesco staff member spat at by man in Bournemouth (https://www.bournemouthecho.co.uk/news/18424166.tesco-staff-member-spat-man-bournemouth/)
QuoteOfficers investigating the assault, which took place at around 7.15pm on Thursday, Aprul 23, have issued CCTV images of a man they would like to speak to.
PC Robert Cleary, of Bournemouth police, said: “Spitting at people who are doing their job is particularly unpleasant during the current public health situation.
Quote from: Pimpernel19 on 03-03-20, 11:47AM
Quote from: lackofinterest on 06-02-20, 05:43PM
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me
Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.
If the member of staff had autism or some other type of neurological condition and it's documented then that could be appealed and rescinded due to the equality act.
Quote from: Pimpernel19 on 03-03-20, 11:47AM
Quote from: lackofinterest on 06-02-20, 05:43PM
in our store, as i suspect most stores, customers can treat staff anyway they like and get away with it. a lying scumbag who wants to cause s*** is believed every time over a member of staff. f****ng disgusting if you ask me
Beware your body language and behavior if you have cctv in store. Recently a member of staff tried to deal with a verbally confrontational customer and in review was deemed to have had the wrong type of body language. Final written warning. The recent training rolled out about personal safety warns at the end that if you fail to comply with the guidance given you could be disciplined.
Dear god...the managers are now Human Behaviour experts :o
A video or training on behavioural reactions during customer confrontation, cannot be used as any sort of guidance for disciplinaries, due to non compliance. Psychologists and EXPERTS in Human Behaviour, have years of training and are highly qualified...yet some no mark section manager, having seen the video, given the training, suddenly believes it makes them the one to decide and discipline....it's not one size fits all :-X
The likes of police officers, security staff, prison staff etc etc get weeks if not months of training on how to deal with confrontations and even then with the best intentions in the world things do go wrong at times, how on earth a manager thinks he or she can give out warnings to someone who has watched a ten min video I really have no idea.
If it did end up as instant dismissal, I'd be very interested in the aftermath in court if an unfair dismissal claim was taken. Obviously the employee would win the case, but in terms of the compensation he/she would receive and the action taken against the "shoot from the hip" manager by their bosses.
E training 😂😂😂😂😂
Robber threatened to stab worker just months after release from prison (https://www.edp24.co.uk/news/crime/man-threat-stab-worker-after-norwich-shop-raids-jailed-1-6667981)
QuoteSteven Wilson, 26, was jailed for four-and-a-half years following his part in an armed robbery at the Spar store in St Augustine’s, Norwich, in 2017 during which staff were threatened with a knife.
Norwich Crown Court heard that on March 26 this year - just months after being released from prison and just three days after the coronavirus lockdown began - Wilson entered the Tesco Express store on Aylsham Road.
So Wilson goes on a spree a few weeks after getting out early from a previous sentence, and now gets four years, so might well be out in two, even less if time on remand gets deducted from the custodial time, hardly seems like a sufficient punishment does it really.
No where near enough. >:(
cant believe . things are getting worst
what do you think , when someone related to a member of sf (mum , dad) walks in and threats the person in charge and questions their job for doing the right thing.
i asked a member of sf to stay outside of the main entrance to keep an eye on the number of people , do came in for shopping , two minutes later that person was inside blocking the self services. Because of the coronavirus problem , we always have someone outside but not inside to keep everyone safe.
i called the person to the office to explain the situation , but instead of listening , that person started to fight back verbally for no reason .
the person started to cry , two minutes later someone related came in ,to talk to me.
i explain about what happened , but that person related didnt care and literally said to me , i Dont want to get wrong with you and let stay inside.
the person is my family and im here to protect ,even if right or wrong.
what do you think guys.
[admin]I'm sorry but you do need to improve your grammar and punctuation, if possible. Nomad[/admin]
'Dangerous' thug who stole 9 bottles of vodka from West Drayton Tesco and stabbed man trying to stop him (https://www.mylondon.news/news/west-london-news/dangerous-thug-who-stole-9-18573781)
QuoteOn that day had entered the shop in possession of knife and proceeded to steal nine bottles of vodka. When shop security staff challenged him, he threatened them with the knife before attempting to leave.
Whittle was grabbed by a man who was in the shop, who attempted to detain him. During the ensuing struggle, Whittle stabbed the man in the shoulder and also assaulted the man’s teenage daughter who came to assist, before fleeing.
Nice guy 8-)
We have been instructed to work alone on self scan after 22:30 at night. Has anyone experienced an increase in physical abuse since this was introduced
we are living in a time where peoples every move every breath is being dictated.
We have shop assistants being forced to ask where peoples masks are in some cases, then asking for prof of exemption???
There are millions of people being forced to act against their views their wills on this with many peoples mental and physical health being stretched only to experience additional stress and pressure just to go and do some shopping with people being told what to do where to stand.
Is it any wonder many customers are snappy abrupt and quick to snap.
Don't blame the customers, blame the ludicrousy that's being pushed down everyones throat.
Not everyone believes or buys into this pandemic stuff.
There's a difference someone attacking you verbally or physically its another expecting someone to follow orders barked at them by another person.
It is fair to say the current situation is affecting many of us mentally and emotionally but that is no excuse for taking it out on shop staff or anyone just doing there job even if it is just verbal abuse, people have a right to go to work without fear of being shouted at, called names or having someone screaming general abuse at them.
Whatever happened to the union pushing for harsher sentencing for abuse towards retail staff, it was a massive thing 6-9 months ago "Abuse is not part of the job."
Are any colleagues in Wales experiencing more abuse now that they have closed off non-essential items in store . I imagine this will make it worse than first lockdown
There’s already a video on some news websites, where a Radio DJ has gone into Tesco Store and starts ripping all the covers off the clothing, knocking some of the fixtures to the floor in a pre-planned stunt.
The video cuts out as colleagues/security try and intervene.
Now while I think the Welsh Government’s decision over this is absolutely ridiculous and ill thought out, this absolute Be****d doing his pre-planned stunt is out of order.
Again it's the low paid retail workers who not only end up taking the brunt of abuse but are the ones who will have to keep clearing up the mess created by the privileged Welsh Government and so called Radio DJ!
Hope the Welsh Police actually do something useful and lock him up.
If people want to protest against the Welsh Governments decision fine, do it the right way and not take it out on the retail workers/companies!
I agree Morris999 , I haven't seen the video but did see one of a guy in Drogheda (ireland) throwing bottles of wine on the floor , I think the cut off time for alcohol sales is 8pm there .
Obvious solution is shrink-wrap the DJ as clearly non-essential.
It looks like he’s now been charged with multiple offences.
With a court hearing in November, let’s now see if the courts give him a proper sentence/punishment or just tell him to say sorry and be on his way!
Quote from: NightAndDay on 22-10-20, 07:01PM
Whatever happened to the union pushing for harsher sentencing for abuse towards retail staff, it was a massive thing 6-9 months ago "Abuse is not part of the job."
I can't seem to share the link. Usdaw did lobby the government this month and it was regected a few days ago.
There was a TV news appearance shown regarding this incident, by an USDAW official yesterday, stating the union's strong stance regarding violence in the workplace...Jane Jones...never heard of her ???
https://www.derbytelegraph.co.uk/news/local-news/worker-punched-face-shoplifter-derbyshire-4675789
Co-op worker punched by shoplifter, not Tesco of course but still totally unacceptable
Didn't the majority of MPs vote against more serious sentencing for assault against Retail workers, I thought unions were meant to have some sway in law making powers?
Hello. New to the forum and i come in need of some advice. I have been involved in a situation after i logged out finishing my shift as i was walking out the doors of the store . My question is aftet you clock out at the end of your shift are you clased as a customer even if you are still in uniform ? Thank you
Tesco are pathetic, campaigning against violence yet if we physically stop someone of defend ourselves we get fired.
Gaby M Would be dependent on the situation
If you can still be identified as a Tesco employee (ie not wearing a coat) Tesco will expect you to act as if whatever happened occurred during your shift.
What about if a member of staff was literally pushed from the shop floor by their manager.
That would be assault,grievance it.
Could also consider reporting it to the police.....
Police would be the best option, and do not fall for the rubbish some Tesco management tell you about you needing prior approval from them to report an in work incident to the police. You have every right to contact them if you see fit.
Quote from: Dragonfly on 30-01-21, 12:39PM
Gaby M Would be dependent on the situation
Hello. So the situation was that i was confronted by a security guard as i was leaving the store about my exemption badge. I showed it to him he was beeing agressive and due to mental health isssues i walked away . He then followed me calling me by my name thrue the parking lot all the way to my car
If I was you I would be putting in a grievance about that Gaby, considering the incident happened as you were leaving the store, so while your shift has finished you are still of course classed as staff regardless of if on shift or not.
Gaby M. I personally think there is more to this situation that you are letting on. However, if you were in uniform and were accosted by the security guard who usually is sited within the store’s boundaries then yes, you are still deemed an employee in my opinion. Even exiting the premises, if identifiable as a Tesco employee in uniform you are therefore still the face and representation of Tesco no matter if you have clocked out. Your actions in uniform speak volumes whether clocked out or not (especially if those actions bring Tesco’s reputation into disrepute). Tesco’s Social Media Policy is an indication here. If you identify yourself as being a Tesco Employee for example on Facebook, your posts even though on your personal and private time, could come back to haunt you iro causing repetitional damage to Tesco, If you feel aggrieved, then I suggest you put in a Grievance. However, I suggest you wait a few days to let emotion clear and logic prevail. If logic still prevails after a few days then definitely put in a Grievance.
Yes there is more to the situation . I cannot go into details unfortunatley. Just wanted clarification regarding what tesco stance is after clocking out. Thank you
Gaby M. Just to reiterate that this is my opinion as to how it would be seen ito law in U.K.. I could be wrong. I read for am LLB in another country and what seems like centuries ago. Good luck but really allow time for introspection :thumbup:
What law or laws :question:
Employment Rights Act 1996 as a point of departure. But then you already knew that didn’t you.
You got me there, the Employment Rights Act 1996 is massive, could quote the exact relevant section, just to help VLH members.
@Nomad. As I stated the relevant Act is the point of departure. Everything cascades from the requirements of the Act. Perhaps you should actually read it. It's quite logical where it makes reference to requirements, then one has to cross reference various COS etc. Therefore providing exact sections of the Act would be quite inappropriate. Mind you, in this 'Spoon Fed' era we live in... There are times the law doesn't just say X,Y,Z. It will require you to make use of your grey matter and then look at the appropriate policies it make reference to in respect of your own sector of employment.
I've discovered that you are a bit of a Troll aren't you? Thanks for the ride on here, but I'm no longer going to participate. I don't like Trolls. Best wishes x
[admin]It's unfortunate you were not able or not willing to post a link to information that could have helped the member with their problem. If by Troll you mean playing provocateur some times to try and get members the information they need then, guilty. Good bye.[/admin]
Quote from: GabyM on 30-01-21, 11:14AM
Hello. New to the forum and i come in need of some advice. I have been involved in a situation after i logged out finishing my shift as i was walking out the doors of the store . My question is aftet you clock out at the end of your shift are you clased as a customer even if you are still in uniform ? Thank you
As soon as you clock out, you're an employee who is off the clock, you can't be made to work etc, however you are still expected to not act in ways that would cause disrepute to your employer. It's quite common for this to form part of the contract, social media policies for example forbid posting anything which can undermine your employers reputation.
Quote from: Mark calloway on 30-01-21, 12:29PM
Tesco are pathetic, campaigning against violence yet if we physically stop someone of defend ourselves we get fired.
I'd only use force to defend myself. I'm not putting myself at risk to stop a shoplifter.
https://www.theboltonnews.co.uk/news/19256015.shoplifter-punched-hurled-gin-store-manager/ (https://www.theboltonnews.co.uk/news/19256015.shoplifter-punched-hurled-gin-store-manager/)
QuoteWigan magistrates heard that Davis has previous convictions.
Sentencing him to eight weeks in prison, suspended for 18 months, Davis was told: "This was an assault on a shop manager engaged in public duties and is a serious offence."
Serious offence >:( previous convictions :o
NO jail time, who's kidding who :question: have magistrates never heard of deterrent sentencing :question:
I would have given 18 months in jail so they served between 9-12, and another 12 months suspended on release for 18 months. Let the perp laugh that off down the pub with their mates :-\
Sadly Nomad that's about the average sentence for such an offence in the magistrates court these days, sentencing guidelines leave there hands all but tied to impose such weak punishments, a disgraceful situation butt the fault really lies with the sentencing council who produce the rules.
That being said I do feel the sentence is far to soft, punching someone is unacceptable enough but chucking a gin bottle could result in some serious damage had it hit the face or head.
I was called to an incident by a CA a few weeks ago, the customer was a young lad and his body language was threatening the female CA who was challenging him for ID. He argued with me and came right up to me, then left with the goods without paying.
I asked for him to be banned, but no action was taken.
Same guy came in a few weeks later and I denied sale of goods. He verbally threatened me, but this time he did leave and didn't take anything.
The boys mother comes in one evening with him on speakerphone. I didn't realise at first as I was busy but I heard him making derogatory comments about me down the phone. His mother seemed to be encouraging him and laughed when he yelled about stealing from the store. Great parenting.
I have a slight medical issue and was starting to hyperventilate in the store after dealing with some difficult customers. My fellow SL suggested I get some fresh air, which I did. Unfortunately as I left the store I was verbally abused and a man attempted to assault me. I had to run in the store but he ran in after me. He was very drunk and was screaming whilst looking for me. I had to lock myself in the secure safe room to avoid violence.
Nothing will be done.
Tell your store manager that you want the matter reporting to the police Simulacrum, and if they refuse call the police yourself, some managers will try to tell you that without permission from them you cannot report an in work incident to the police yourself, this is not true, you have every right to report these matters if you see fit.
https://www.thegrocer.co.uk/tesco/tesco-ceo-calls-for-legislation-to-protect-staff-from-abuse/656800.article (https://www.thegrocer.co.uk/tesco/tesco-ceo-calls-for-legislation-to-protect-staff-from-abuse/656800.article)
QuoteJason Tarry has joined calls for legislation to protect shopworkers from 'abuse, threats and violence'
I believe the law already affords all persons that protection, no matter their rank or profession. :thumbup:
Perhaps Jason Tarry could begin by ensuring management support staff on each and every occasion of threats/actual physical violence, and verbal abuse.
Need to also ensure Dundee back the staff in store in such situations, a couple of years back a bloke had a right go at a young man who was on checkouts, directed a load of homophobic abuse at him and the level of his screaming was such that kids in store were crying, duty arrived and to be fair told the customer to get out and that he was no longer welcome, ten mins later Dundee on the phone, customer is in his car outside, says he was banned unfairly and duty was told by Dundee to go out and say sorry to the customer, he refused and Dundee then sent a report to the store manager telling him to investigate duty for refusing to try and win back the customer, SM said no way he was doing that and backed the duty managers actions.
Depends on the sob story they feed Dundee, because they never tell them that they have "Just abused a staff member and stole a bottle of vodka" A very very long time ago in my first store we had a customer pull a small shelf that held baby wipes and a few nappies, off the wall and say it fell on her baby while she was changing the child. This shelf didn't fall it was wrenched from the wall along with the raul plugs on some of the screws and a bit of tile from the wall too. She was sent flowers and a voucher, there was not a mark on the baby and it wasn't screaming the place down. There used to be a woman who ordered more paracetamol than was allowed, every week her shopping was delivered with only 2 packets not the 8 or so she ordered and every week she would call Dundee and complain, she got her delivery cost back until they got fed up of her and refused, which was also a complaint lol
The first action of any arbiter should be a request to the other party for their explanation of events.
I am absolutely appalled by our in store security, just got off shift for the fifth consecutive night with no in store security. had multiple counts of theft and bad manners to me and my colleagues. the security guard had just walked off to go do his own thing. this happens on the regular. the only good security guard we had got the sack because he "handled" a customer wrong. that customer was spitting and threatening the customer service staff.
im half tempted to write to the regional manager about this, as i do not feel there are enough safety measures in place. this goes back months as well, girls in the store have been stalked or followed home due to their name badges, and when they took them off for there own safety, were given lets talk forms and told to put them back on.
managers dont care about any of the staff, only about what makes the higher ups happy and what lines their pockets.
there is so much wrong with the store its unreal.
First off...you and your colleagues put in a group grievance to the SM...headed terms and conditions & health and safety!
In that form you state your grievance, in that you feel the store is failing in their duty of care to protect the staff, and your right from " freedom of fear" ...every colleague who is filing this grievance should sign. You do not have to present it on the official grievance form, you can just use a plain piece of paper, ensure you head it under the terms of the grievance, and date it. Photocopy it and present this with the term 'copy' written clearly and keep the original! You should also give a copy to the store health and safety rep, and one to your union rep, if any of you are members?
A name badge does not have to display your proper name, it should be what you are comfortable with, or which you are generally known by. In this instance of stalking, I would suggest you approach the PP to arrange a suitable temporary name badge, with a suggestion of an alias name until the grievance is dealt with to everyone's satisfaction.
Ex-Tottenham star Chris Armstrong punched Tesco worker and caused £2k damage (https://www.mirror.co.uk/sport/football/news/tottenham-chris-armstrong-tesco-cigarettes-26068794)
QuoteChris Armstrong caused £2,000 worth of damage in a local Tesco and punched a worker to the floor after being told he couldn't buy cigarettes, a court heard.
The former Tottenham striker, 50, admitted a charge of common assault and criminal damage to Westminster Magistrates' Court on Thursday morning.
Quote"We do think the community order threshold has been passed," warned chair of the bench Alan Elias, who ordered probation reports.
Nothing really to think about, assaulting a worker simply doing his duty and causing a couple of grands worth of damage to a store because he could not get his own way and purchase cigarettes. That should result in custody without question.
I agree, custodial sentence is warranted.
Drunk Scots chef attacked Tesco worker and threatened 'I'm going to kill your mother' (https://www.dailyrecord.co.uk/news/scottish-news/drunk-scots-chef-attacked-tesco-26077940)
QuoteA drunk chef attacked a staff member at a Tesco Express after telling him: "I'm going to kill your mother".
Gordon Bees came into the Edinburgh store despite being barred from the premises before carrying out the assault.
The 34-year-old dad-of-five later went into a neighbouring hotel and assaulted a worker after claiming he wanted a room.
Police officers arresting Bees had to put him in a spit hood after he began coughing and telling them he had Covid-19.
What a fine example of a human being, NOT.
https://www.thedailyherald.sx/islands/minimarket-in-st-peters-robbed-by-armed-men
QuoteMinimarket in St. Peters robbed by armed men
Paradise :question:
Needs a makeover !
The Police are just as bad. Rang them every night for a week once because of antisocial behaviour and drug dealing in the carpark.
They never even drove past
Tesco worker gets €15,000 over 'campaign of bullying' (https://www.irishtimes.com/business/2022/09/09/tesco-worker-gets-15000-over-campaign-of-bullying/)
QuoteFrank O'Dwyer told the tribunal he had been singled out, shouted at and berated by his boss over a period of ten months following Christmas 2018, when he was transferred into the supermarket from the petrol station.
He said it culminated with him being physically assaulted on the shop floor by the manager.
Well done Frank :thumbup:
This is what I mean by Tesco being legally immune, €15,000, is not even 1% of their legal budget, really needs to be at least €15 million if we're to believe the legitmacy of the justice system.
Verbal abuse is on the rise in phone shops when customer has a broken phone that will cost them or they don't have credit for a contract phone it's becoming more common store managers are not interested I am on the understanding that verbal abuse is classed as a common assault ? Next time just will phone the police ?
But we have headsets and cameras so we are totally safe :D ;D :D ;D
Do work the BWS department from time to time but luckily they haven't pushed the body cams on us yet. Really do not like them and to be honest if I ever felt my safety was at risk I'm not gonna be suddenly ok with a body cam. I would leave the job if I felt my safety was an issue.
Report it to duty manager. They will log it on the incident reporting system. It's important as store incidents can contribute to guarding hours.
Also, wearing a body cam may help. Follow your star training.
Stay safe.
Terrified staff at Bristol Tesco branch 'in tears' after incidents (https://www.bristolpost.co.uk/news/bristol-news/terrified-staff-bristol-tesco-branch-8108756)
QuoteHe said the store had cut security hours. Mr Cox, who had worked for the company for six years, said: "I loved working for the company and had a lot of respect for them. But in the last two months, we have had multiple threats with weapons and a robbery at the ATM."
Well I. My store we have been spat at sworn at and physically threatened these incidents are logged and yes we get more security hours however what the security guards can do is minimum they will stand there and phone the police the law needs changing if you are a nurse or dr or fireman this would be delt with differently it should be anyone working face to face with the public and body cams can not be worn in a Phoneshop as this could breach dpa what can be done ?
Why can't you wear bodycams in the phone shop? Most of the time they aren't recording and just act as a deterrent. If u feel threatened you then hit the record button.
If someone is threatening or abusing you aware they are being recorded I doubt very much they will be giving you any personal data.
@londoner of course its personal data,name,address,bank account number etc,all things when getting contract out
Misunderstanding of the DPA. Such information can be recorded and held if the company registers that it is doing so along with the reasons for doing so and if the data subject (ie customer) is clearly informed that this is being done.
Had a customer on sunday who was using scan as you shop, and the handscanner was going slow.
Went to a service check. While scanning the items, the scanner rebooted itself. It recovered the transaction (we're on the new software for says), and went back to the customer scan screen. I loaded it up again, and it went back to a partial check.
I wrongly assumed that I would need to start the check again (no-one told me otherwise). I scanned something that i'd already scanned, and it went to a full check. I apologised, and started the full check. The customers husband then said to me 'if that had been a large amount, I would have launched that (referring to the hand scanner I think) at your head'
I was so shocked, I didn't think to hit record on the bodycam. I just ignored it and finished the check.
Couldn't get security either, as they were on their break (a GA was covering). I did tell team support after my break (they said not a lot could be done as I didn't hit record), and also told a manager later in the day. Was told they would speak to me about it the following day.
They never spoke to me about it the next day, even though they saw me, and said hello at least once.
I would have mentioned it again, but in all honesty i've given up. I don't feel supported by management anymore.
Would have been the end of the transaction had I been threatened in that manner, the customer would be leaving the store with no shopping.
Treat it as a learning curve and move on.
You'll never get the backing from management, it'll just be your word against a valued customer who they won't risk upsetting!
If you see the customer again, turn your body cam on immediately, just carry on as normal, but if the customer decides to make further comment on the previous transaction or gets arsed again, you've got it recorded from the start.
If you get threatened, whether your body cam is on or not, step back and proceed to tell the customer you are no longer serving them, any team support or manager who decides to overrule and allows the sale going through when your not happy is deemed to be going against company policy for backing you and can face disciplinary action due to it. So be sure to raise a complaint if they do override you as they are putting sales above your safety, customer and possibly could end up with a media scenario if someone records it instead.
Also very good advice from oldfashionedplayer 8-)
Booze trip to Wick Tesco costs man £1000 after drunken threat to shop assistant (https://www.johnogroat-journal.co.uk/news/booze-trip-to-wick-tesco-costs-man-1000-after-drunken-threa-315353/)
QuoteMichael Nicolson told the woman: "I will cut your head off."
His visit to Tesco in Wick proved a costly one as he was ordered to pay her compensation of £1000 at Wick Sheriff Court on Tuesday.
Quote from: fatty on 04-11-07, 03:17AMWhat i wish to do is log any abuse, in what ever form in this section. If it happened in your store be it verbal or physical could you log it?
This article shows i believe that incidents are not reported, they should be. We are going into the busiest time of the year in retail, so lets be honest, the most dangerous time for us all.
http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013 (http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013)
Lets log EVERY incident in stores, lets see how many we get here ???
FATTY,
Your actions dictate your future, your inactions your past"
▶️ Watch this reel https://www.facebook.com/share/r/QfjWgiqsAKHELAbq/?mibextid=UalRPS
Staff attack a shopper.
Quote from: Thurso1 on 13-12-23, 10:55PMQuote from: fatty on 04-11-07, 03:17AMWhat i wish to do is log any abuse, in what ever form in this section. If it happened in your store be it verbal or physical could you log it?
This article shows i believe that incidents are not reported, they should be. We are going into the busiest time of the year in retail, so lets be honest, the most dangerous time for us all.
http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013 (http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013)
Lets log EVERY incident in stores, lets see how many we get here ???
FATTY,
Your actions dictate your future, your inactions your past"
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Staff attack a shopper.
The security guard should be reprimanded for not identifying himself, as for the staff a little retraining may help with her disgusting attitude towards the customer, my God there is just no excuse to use such a level of animosity towards a shopper, if roles were reversed the shopper would have been in court.
there was a barrister and a legal one that did a video on it 8-)
in short - Likely that customer gets a good payout and the staff / security lose their job.
lengthier bit: customer can film, staff member possible assault / same for security guy, the illegal bit of filming even though its a private property its a public place so filming is fine, can be asked to stop but in the scenario it would be good evidence to record and for the PACE act SIA licenced people such as undercover security, or any security are required to present I.D still when stopping someone.
only police can search bags and persons, and arrest on suspicion or for the actual act, whilst a citizen arrest is only if you know full well they have done it, so the way it was handled was definitely out of line and caused more of a scene that it should of. The trolley being company owned makes it more of a free reign as its not in anything of the customers yet, but definitely the phone grab / security guy grab would be gross misconduct on the assault level and possible for the customer to go for action anyhow, but assault doesn't just have to be physical it can be an intent / verbal which was displayed by the staff... so they are extremely unlikely to keep their jobs, there may of been a chance to save the jobs if it hadn't blown up on tiktok and social media but as it stands that customer is probably due a good payout for it all while the other 2 lose their positions...
Hi Guys and Girls,
Not sure how to use this site as new here so apologies if I have posted in the wrong area, anyways I just wanted to get some advice from colleagues regarding a issue, so recently I have had a injury at work due to a faulty oven at work, I work in a express store and mainly work late shifts so I don't normally bake apart from one day, now I have reason to believe I don't have any formal training on the bake off area and when I searched on click and learn I don't have the bake off training or the food prep area signed off or even a percentage completed, I had just been going by what the shift leaders have told me informally which was basically you press this button and that and that's it wait till the timer runs out, now the other day I went to close the bakery oven and the glass had shattered all over me I sustained some injuries but luckily enough they weren't as bad as they could have potentially been! Anyone know what are the specific requirements for someone to bake in a express store, all advice would be much appreciated
@chjatt was it faulty before you used it?if it was,why did you use it?if it wasnt then the glass shattering then made it faulty surely,never used bake off myself but if its just pressing a button like you would on a kettle,microwave etc id of thought thats just click and learn which you could easily do,
@Chjatt
Firstly has the incident been logged and the broken door been reported?
Do you have a H&S rep in your store? If so have they been informed, and have they spoken to you?
Is using the oven recognised as part of your job description role/ routines? In that you have allocated time to perform the task? Do you have specific PPE designated to you to use the area, I.e. safety bakery shoes and uniform? If not and you have just been told to do it as an extra, by whom?
Do others also operate the machinery? Are they trained and signed off?
Are you a member of the union, and do you have an instore rep?
A bakery oven is a big piece of equipment, and you should have been signed off as having been fully instructed in its use...if it just comes down to being told to do it, then you need witnesses to state that it is on a verbal instruction only!
Trust me, you need to have this reported for your own protection. As any future health concerns you may endure due to this incident, or claims will result in Tesco taking the stance of " why were you there? Why were you operating machinery without proper training? You are not authorised to use it, so it is solely due to your own negligence by operating machinery you shouldn't be!" Tesco could also go down the road of you, as an unauthorised user, have damaged company property and the repercussions from this could result in them covering their own liabilities by passing the buck onto you!
Make a note of who told you to do the job, who verbally told you to just press a button, dates and any others instore who have been given the same verbal instructions!
The incident was logged a few days later and the door reported, the person who normally bakes has told me he has been chasing up the matter with management for over a year and I'm not sure who our h & s rep is in store you know and like I said I have not had training on the bakery stuff like so so I'm not sure about the Ppe, I've just been told by shift leaders to go and bake ! I am 100% sure I have not been signed off or trained as so, as I would remember for sure, I would have thought so too that if we get signed off on training on basic things such as taking in deliveries I would have assumed that they would have provided a similar format for the bakery area considering it is a food prep area etc I mean there are no witnesses on verbal instructions but if they were to look into my training records and training they would see nothing has been done there so that should suffice to say I have not had the correct formal training ? Well I have had this reported as I am currently speaking to solicitors as the accident could have been a lot worse, I mean they could play the card of down to my own negligence but then ultimately it comes down to why are management telling me to bake ? After all it's a catch 22 situation, if I go bake I risk my own health and safety and if I refuse then I risk my livelihood and there's actually a couple of people that I know have never had any formal training in that area
The person who normally bakes...is he the baker? Does he wear bakery safety shoes and whites? If he does then so should you, you should have your own whites and shoes allocated to you only, for your own personal use.
Ask your manager who is the instore H&S rep? Also if you're a union member get them onboard...even if you're not, your USDAW union rep should give you the name of the H&S rep, who isn't necessarily an USDAW rep, as they are separate roles.
If untrained, then refusal is not a disciplinary matter, as you're refusing an unreasonable request.
Your solicitor will be looking into this, so any proof and clarification ( ideally in writing) from other colleagues regarding the normal practice of the store, other non trained doing the baking, the baker having reported it in the past and not been fixed etc...will help in your case and speed things along.
Have you been receiving a top up premium baker rate on the night you bake? If not, why not? Because you're not recognised as being trained to do the job? If you have, then where's your sign off training records?
Good luck :thumbup:
No I don't have anything allocated for me as I normally work late shifts and from my experience the union and tesco are in bed with each other so there's no point involving them the corruption runs deep and I work in a express store so not heard about any top up premium rates etc and that's the thing after the above click and learn comment by someone else I've just realised that I my training shows 0/12 completed on the welcome to bakery and 0/56 on fresh food care and yes my solicitors are looking into it they've already got around 9/10 violations on Healthy and Safety on them through my claim
good luck mate. in my opinion best option is look for job outside tosco
It's literally health and safety for Tescos and management when it suits them never go on a dept that you're not trained on you will get zero thanks for it and now you have injured you're self I hope you get stuff sorted and yes I wouldn't be going anywhere near bakery with out training relevant saftey equipment .... Saying that I work in an extra bakery staff shop floor and a lot more zero staff wear saftey equipment even people moving pump trucks ... like I said it's when it suits the company
Quote from: CJ on 21-12-23, 01:17PMNo I don't have anything allocated for me as I normally work late shifts and from my experience the union and tesco are in bed with each other so there's no point involving them the corruption runs deep and I work in a express store so not heard about any top up premium rates etc and that's the thing after the above click and learn comment by someone else I've just realised that I my training shows 0/12 completed on the welcome to bakery and 0/56 on fresh food care and yes my solicitors are looking into it they've already got around 9/10 violations on Healthy and Safety on them through my claim
hope you get the correct outcome like I've said it's health and saftey when it suits them now something has happend that's not you're fault I bet they will do what they can to blame you ... have to be fair working for the company for years and the care towards staff has just gone and the union literally zero point as you have pointed out they look after eachother that's a big reason why I'm
Quote from: CJ on 21-12-23, 01:17PMNo I don't have anything allocated for me as I normally work late shifts and from my experience the union and tesco are in bed with each other so there's no point involving them the corruption runs deep and I work in a express store so not heard about any top up premium rates etc and that's the thing after the above click and learn comment by someone else I've just realised that I my training shows 0/12 completed on the welcome to bakery and 0/56 on fresh food care and yes my solicitors are looking into it they've already got around 9/10 violations on Healthy and Safety on them through my claim
hope you get the correct outcome seems like this is a issue in a lot of stores sadly the care towards staff is non existent and the union lol what a waste of money ... working for Tescos for a good few years and in my old store a member of produce took grapes down the staff stairs instead of normal route and one of the girls on checkouts had slipped on a couple grapes fallen down stairs broke ribs etc etc she had put a claim in they made her life unbearable to the point she had to leave the store / company not long after thankfully she won her case ..
So just to clarify for anyone in doubt...
If you're asked to work in a department, which requires colleagues in that department to wear any sort of PPE, then you should be issued with your own set of PPE for your own PERSONAL use, not shared or secondhand.
HI-VIS clothing such as freezer coats or outside coats for yard or trolleys can be shared, but must be clean and fit for purpose, not some stinking thing that hasn't been professionally cleaned for years! The store should be having them professionally cleaned on a regular basis.
Bakers whites are professionally cleaned, so a clean bagged set and apron could be used, but they must be a suitable fitting size for you to wear. Not too tight, that they don't fasten or cover you fully, not too loose to possibly get caught in any machinery.
Safety shoes should be your own, so if you are asked to just nip outside and collect a few trolleys, then you need to be wearing proper safety shoes, supplied for your own use, not some ordinary shoe that you wear instore.
You are within your rights and MUST refuse to do any task asked of you if you're not provided the correct protective clothing to carry out that task, as it's an unreasonable request. You cannot be disciplined for that refusal.
I have seen crushed toes, from colleagues not being protected with safety shoes, and they have been told that they shouldn't have been doing the task and had no right to be doing it in the first place...they had a right to refuse and therefore the onus was on them...some were got rid of due to bad sickness records or were unable to work in their usual way after!