verylittlehelps

I have tried to book some holidays but the new system isn't loading.  Has anyone else tried?

Tried changing a holiday as well and I don't know what it did there! I don't think it change anything but just put the hours back to pending.

If you change it, he will need to authorised again.

Used the app this morning to book a day off. Worked faster than I thought it would and the time away was confirmed before lunch. Have to say I was sceptical but it worked perfectly for me.

Booked 2024 holidays using the app without any issues. Much easier than filling out a form,and quicker too.

Can't get on mine keeps saying sending code but they are not arriving

Same issue log on fine up till the code but not sending anything jus checked in my store everyone said same thing poss outage again

Same here, no SMS code

All I want for Christmas is for Tesco to stop messing all the "tech" up . "Enter your code" and guess what , like so many others .... no code

Oh , and Bobmay to proofread messages before hitting "post" !!

 :)  :thumbup:

Quote from: extrastore on 09-06-23, 04:37PMSame here, no SMS code

Same, I just tried logging on 4 times. No sms code

Known issue 'under investigation' in regards to not receiving the OTP SMS code - if you're at work and don't want to use a computer using the staff Wi-Fi also works with logging in  :thumbup:

Still having problems with My Tesco signing in. No codes 😡

Can confirm if ya in work use the colleague Wi-Fi it works fine

CAN ANYBODY HELP? TRY TO IN MY TESCO WITH THE CORRECT USERNAME AND PASSWORD BUT NOT GETTING ANY ONE CODE TEXT MESSAGE TO SIGN IN WITH. HELP!
.

QuoteAdmin; please do not post in uppercase on all forums it is considered shouting and bad manners.{/quote]

It's a global issue under investigation, will be fixed when it's fixed

Presumably the HO bod who is is able to sort this does not work weekends so need to wait until tomorrow morning after they have settled down at their desk with a coffee and caught up with office gossip before they start looking at it.

Still not fixed, so annoying they've done so many changes this week and launched news and views but we can't add our views!! 

Well all just go back to the old way...put in written request and hand to whoever deals with it now...let them sort it for you, get it signed!

It's not down to y'all to be sorting it in your own time!
Wouldn't surprise me if HO are still using Amipro  ???

Your not self employed either, all this c**p of oh it's so much easier,is it when your short staff everyday,you've got managers still so get them earning their money.

The system does work in terms of holiday requests, its just crashed probably because thousands of people were accessing it at the same time.

It's back up and running. Code came through immediately and able to access all areas.

Hi tried booking 2024 to 2025 holidays all hols in 2024 booked no problem but won't allow me to book any into 2025. Anyone know when i will be able to book rest its basically 2 BH days and one weeks holiday? thanks in advance

I've booked all next year's holidays including Feb 25

Sorted 2025 hols booked

Quote from: btblackbird on 12-06-23, 04:44PMHi tried booking 2024 to 2025 holidays all hols in 2024 booked no problem but won't allow me to book any into 2025. Anyone know when i will be able to book rest its basically 2 BH days and one weeks holiday? thanks in advance

You should be able to book up to 31st march 2025, if your having issues you can request that your manager books it on your behalf (they can't refuse a booking request)

Quote from: BritishRacingGreen on 08-06-23, 07:10PMUsed the app this morning to book a day off. Worked faster than I thought it would and the time away was confirmed before lunch. Have to say I was sceptical but it worked perfectly for me.

Booking worked but cancelling single days as part of a holidays doesn't.

Also list of previous and upcoming holidays isn't loading for me.

I just clicked on 'time away' box on the dashboard and all came up immediately.
I've just tried clicking on requests and then absences and hols come up singly. I'm on hols all this week but only today is showing and only upto June 2023 is appearing in the drop down calendar boxes.
I've not tried to cancel any days yet - does the 'withdraw'or 'edit' button not enable this?

How does this online booking hols work? And are you doing it in work time or in your own time?

Via the my tesco app under time away, send a request and it will send a notification to your manager.

Entirely up to you when you opt to do it

So it doesn't actually 'book' the holidays, it just sends a request to the manager? Are the management ok if you're stood with your phone during working time if you tell them you're putting in a holiday request?

Mine are. Same as filling in the old form and submitting it to them.

Quote from: grim up north on 27-06-23, 02:58PMSo it doesn't actually 'book' the holidays, it just sends a request to the manager? Are the management ok if you're stood with your phone during working time if you tell them you're putting in a holiday request?

No it replaces the holiday request form.

As a manager I wouldn't have a problem with it, in fact I'd be encouraging it amongst certain colleagues who for some bizarre reason are a nightmare for getting their holidays booked!

Fair few of my guys would often go home and fill out a holiday form as they can discuss with family etc. That's entirely their choice though.

Holiday forms are still allowed, if your refused then take that as start of the 7 days, colleague help will back you up on that, already had the issue with managers myself regarding it (managers aren't allowed to refuse to take a holiday form, if a manager is off, someone below has to take and also do the holidays) - so don't take the nonsense of "got to wait until their back" etc.

You can use the app, use a mpc and login in work time, hand in a paper form, sit down with your manager to book them on the system, or ask your manager to book them.

Those are the verified options.

You never filled in your holiday forms during your shift so why would you do it on the app during your shift?
This was for Grim up North

Err, yes I did fill the forms out whilst at work

I was wondering...If a manager was dragging his/her heels & a request goes over the 7 days, does the app automatically approve the request?

nope, the app won't automatically approve, it'll sit with the manager and is apparently supposed to notify their manager that it hasn't been dealt with, but it is classed as approved, you just need to give them a nudge to sort it, so wait 8 days do it on the 8th or the 9th day to tell them that they need to authorise it.

Q. How many days does the manager get to approve the holiday or will it auto approve? Is there a time limit?

A. Our company policy is that a manager will respond to a holiday request within 7 days and where this is not responded to, the colleague can consider the holiday as authorised. However, you should be aware that the system will not auto approve a holiday request if a manager has failed to respond. If the colleague's request is not approved by a manager, this will remain pending until it is approved. (goes on a bit)

Better off going back to paper booking this online stuff is rubbish it won't work.

Why not? Seems to work perfectly well so far and is far quicker for me as a manager than dealing with those awful holiday forms.

Completely agree, I booked all my hols on the app without any issues & was much quicker

Quote from: Hammer10 on 12-07-23, 09:20AMBetter off going back to paper booking this online stuff is rubbish it won't work.

Does for me 😊
Just done 2024's with no hiccups.

Quote from: oldfashionedplayer on 12-07-23, 01:22AMnope, the app won't automatically approve, it'll sit with the manager and is apparently supposed to notify their manager that it hasn't been dealt with, but it is classed as approved, you just need to give them a nudge to sort it, so wait 8 days do it on the 8th or the 9th day to tell them that they need to authorise it.

Q. How many days does the manager get to approve the holiday or will it auto approve? Is there a time limit?

A. Our company policy is that a manager will respond to a holiday request within 7 days and where this is not responded to, the colleague can consider the holiday as authorised. However, you should be aware that the system will not auto approve a holiday request if a manager has failed to respond. If the colleague's request is not approved by a manager, this will remain pending until it is approved. (goes on a bit)

Thanks for that oldfashionedplayer  :thumbup:

Another thing I've noticed...while a request is pending, it doesn't say the date the request was submitted. Which could prove problematic in 'proving' the 7 days had passed.
There is a date there, but that keeps changing/updating.

Solution...screenshot on submission.

Quote from: BritishRacingGreen on 12-07-23, 11:30AM

Quote from: Hammer10 on 12-07-23, 09:20AMBetter off going back to paper booking this online stuff is rubbish it won't work.

Does for me 😊
Just done 2024's with no hiccups.

Agreed, Works well other than 1 or 2 small issues (re my other post) & very easy to do (actually even easier than the old paper way).

@charlie harper maybe it changes if your team manager on day off,holiday etc!im not sure,if their off you couldnt physically hand them a paper copy,so maybe it only recieves request from when they return to work

Quote from: Hammer10 on 12-07-23, 09:20AMBetter off going back to paper booking this online stuff is rubbish it won't work.

Plenty of businesses out there have been successfully running such systems for years. Tesco is way behind the times on this front!
 

Quote from: Sherwoodforest on 12-07-23, 04:44PM@charlie harper maybe it changes if your team manager on day off,holiday etc!im not sure,if their off you couldnt physically hand them a paper copy,so maybe it only recieves request from when they return to work

Some have been dealt with immediately - my manager was in.
Others I've waited for approval when he's been off. I really don't see a problem - a paper submission wouldn't have been able to be dealt with until his return to work.
It's satisfying that I can submit wherever/whenever I like and receive an answer wherever I am.

Quote from: Charlie Harper on 12-07-23, 04:19PMAnother thing I've noticed...while a request is pending, it doesn't say the date the request was submitted. Which could prove problematic in 'proving' the 7 days had passed.
There is a date there, but that keeps changing/updating.

Solution...screenshot on submission.

Agreed, screenshot, though if anyone wants to contest it, it's noted on the information guide that it's timestamped when submitted and approved /declined / withdrawn etc, so people can always request colleague help to bring the data up to use  >:D

Tried doing it and it won't work .

what wont? submitting? if so just hand in a paper form, saves the hassle.

Anyone having issues where the holiday entitlement hours keep changing on the app?

Yep me. The entitlement stays the same but remaining hol has changed the last few days from 25.5 to 20 now showing 31!!!

There is a problem with holiday entitlement at the minute. The system has gone haywire and some people in my store are showing triple their actual entitlement. Colleague Help says its a known issue which is being looked into.

Mine has jumped from like 20 hours to over 100, now it says I'm over my entitlement by 50+ hours.

I'm not having much joy with this new system. I've only just returned from a 12 month lifestyle break - so back at the start of July - and I had a full year's entitlement to book. I did try to contact my manager in advance as I thought it might be a case of everything being booked before I had the chance - but there's been a change of manager and anytime I contacted (by phone or in person) the new manager was not in. Anyway - on my return I was told that all new holiday requests had to be done through the app - so I downloaded and got some brief instructions - I was disappointed that an "electronic" system doesn't allow you the option to know what days/weeks are available - that would save the hassle of putting in requests and being declined. But hey ho - I picked out a couple of days at random and put my request in - and within a day or so, I had a message saying my request had been approved - happy days - I was in work a couple of days later - and I was joking about with the manager - and I said something like - well that new holiday booking system is fairly straightforward isn't it? - and she replied - yes sorry I had to decline your holiday there's too many people off already!!
I said - no it was approved - and she said she clicked the approve button by mistake but within 30 secs realised her mistake and clicked decline. But I only ever got the approval message!! She did admit the system was all new to her!!

Anyway - I then had some guidance as to a few dates that might be available - so I plugged in some more requests last Friday - not heard anything by the time I went in on Saturday - manager wasn't in that day - but I was in again on Sunday - and saw her and mentioned that I had put in a few more requests (didn't really think I should be doing this - but I was being polite) - and she said - Oh I checked it yesterday and there were none - when did you request? To which, I replied Friday - and she said she'd check again - and here we are on Monday evening and still no response!!

I have got the correct allowance by the way -

Oh to clarify - does the hourly allowance that shows include the BH pro-rata allowance as well?

Barafear

Holidays and Bank Holidays are shown together in one total now. Personal Day is separate.   

Managers still have 7 days to answer you like before. And if they are not in work day on holiday or sick. This isn't counted towards the 7 days

as others have said, managers have 7 days from submission of the holiday form / submission of the dates through the app to notify you (you can check with the app by clicking on approved / declined / withdrawn) - they are timestamped apparently although it doesn't show this to colleagues, so that something to take up with colleague help etc... but personally I take a photo of it when sending them in / handing a paper form in.

(paper forms are still accepted, managers cannot refuse to accept paper forms no matter the reason, if there are no managers present a team support etc can take them to be passed on when said manager returns).

If you have 1 manager and they are out of the business, they should ideally allocate someone to take over, however it's not a requirement for them unless they are out of the business for 14 days or more in which case holiday forms can be waited upon if they are for example out of the business for 13 days and return on the 14th.

If you have two managers or more, and one of the managers is off, the other manager/s are required to still accept and deal with the holiday request forms. So if they say "Oh, X is out of the building, I'll take them but you'll have to wait until their back and they aint back for 7 days". then guess what? Good news for you - Automatically going to be approved due to them being negligible. Colleague help WILL back you up on this as it's happened a few  times in past for me.. (so definitely do it  >:D)

If your manager approved it, depending on how far away your holiday that got approved then declined, just take a photo of the approved bit and then dont turn up, if they challenge it just be like "oh, I just have it as this" - and play forgetful that you were told lol.

for your others though if it was last friday (14th?) then going by that  you've past the 7 day mark, 8 day to be safe side, so just note it down and inform them that they need to add on the system, if they challenge it just put in a complaint to be honest.

So the 7-day rule still applies? Was told as new system don't apply any more, been waiting 5 days to be told yes or no for holiday I have booked this year

@oldfashionedplayer current holiday policy,don't state something unless you know.
4. How do I request holiday?
Your manager must respond to your request within seven days or you can assume that your request has been authorised (unless your manager is absent when you request then the 7 days will be counted from when they return).  Where a manager is expected to be out of the business for more than 2 weeks another manager (shift leader in convenience) should be delegated to respond to requests in their absence.

The holiday year runs from the 1st April to the 31st March and you can book holiday for the current and the next holiday year.

So take the above as if your manager is on holiday or day off the 7 days counts from when they return in the business.  Holidays aren't rocket science, you've had from April 2022 to book this years holidays.

Quote from: Sherwoodforest on 25-07-23, 06:47AM@oldfashionedplayer current holiday policy,dont state something unless you know,4. How do I request holiday?
Your manager must respond to your request within seven days or you can assume that your request has been authorised (unless your manager is absent when you request then the 7 days will be counted from when they return). Where a manager is expected to be out of the business for more than 2 weeks another manager (shift leader in convenience) should be delegated to respond to requests in their absence.

The holiday year runs from the 1st April to the 31st March and you can book holiday for the current and the next holiday year

considering the amount of colleague help requests I have in regards to this and the policy team, as well as the itteration of "Should and must" etc from the recent changes, I definitely know the policy.

you've pretty much stated what I've said, if they are expected to be out of the business for more than 2 weeks they should delegate, however if its 13 days they aren't required to... exactly as I've said...

if you've only got one manager, You hand it for example today (25/07/23), they are then out of the business for 5 days, your holiday request start date of 7 days would count from (30/07/23), if however your manager is expected to be out of the business for 14 days or more, your holiday request would still start from (25/07/23), as its their job to assign someone to oversee the forms / requests.

If you've got 2 managers and you hand in a form (25/07/23) and one goes out of the business for 5 days who normally deals with it, the 7 days process STILL applies from 25/07/23), so if you don't receive a response by (2/8/23 for safety), then you automatically get it.

Colleague help does also say when you ask them though that if a manager isn't working when you request then the 7 days will be counted from when they return and then it will be delegated to a shift leader (convenience) or shift manager for store to respond to the request. (though the returning one usually sorts it anyhow lol)

Don't they make a fairly simple process difficult

if it was simple we'd be at the wrong company !!!

Works loads better than the paper system, you input when you want time off and it gets approved or denied. No more taking a photo of the paper to send to a manager who rings you whilst on holiday and asks when you are back at work

They still ring 😂, just don't answer or put phone down 🤷�♂️

Always thought it was the most ridiculous system. Used to hand in form for the whole lot at the earliest opportunity on 1st April to save any hassle, then 18 months later everyones moaning because they need the same time off. Holiday book conveniently goes missing, comes back with crossings out, then phone calls on holiday asking where you are etc
And all because you stack shelves in a shop, it's laughable.

Very simple managed to book all mine in April.

I will ask for an holiday! If it's refused and I need it I will take it! As sick!! Not interested in why I cannot I have it as I am entitled to my holidays, store manager don't like the way I come across but I said this is the new world get a grip! You cannot get staff, my holidays are done by talking to my manager then I ask for a print out as proof

Are you surprised that he doesn't like the way you come across?

 @JJH :thumbup:

can we book holidays for the 2024-2025 tax year yet online?,if so hows it done,I can't seem to figure it out

you can book up until 31st march 2025, either by handing in a holiday form like used to do, or by the my tesco app.

my tesco app process:

login to my tesco app,

click work (shows work, then skills under it)

it'll show "my shifts, extra hours market, payslip, my requests, time away" and 4 icons at the bottom

You want to click Time Away section

from there it shows what you've already booked etc, how many hours you've got and tells you if you've booked your personal day

Click the big (+) in the bottom right

Click (+) Add Time Away

Select whether you want to book it as a holiday or personal day

On the Select When date, Click the start and it'll show a calendar

selec like February 4th (example) - and it'll say Start and End time

Change the Start and End Times, so if your a night worker it would be Start February 4th 10pm, Finish February 5th 7am

Add a note if you want to for reason

Click Next and then just submit. and sorted.

thankyou,I will give it a try later

Since the holiday booking system moved to hours I have a question...

As someone that has been with the company over 15 years, I would have received 30 days holiday on a full time 36.5hr a week contract, but seems it is less now. What would my holiday hour allowance be now each year?

And does the Bank Holiday booking work in a similar way? Is it 8 x 7.5hr (or perhaps 6.5hr as it is my short shift)

Your entitlement can be found on the My T3sco app - if you go onto work>time away it's at the top of the page underneath holiday summary.

Checking Coll. Help on a full time contract with 15 years service or more you seemingly get 277.5 hours/holiday year (7.6 weeks x contractual hours).

Those 277 hours are for holidays AND bank holidays but doesn't include your personal day.

Have they fixed the software bug that was getting the displayed entitlement wrong?

Mines always been okay  :thumbup:

I've requested 2 holidays a month ago through the app, still pending and I never see my manager lol

I've had a colleague refused Xmas day off on nights after being told by a manager they need to book Xmas day Boxing Day and New Year's Day off on the app now. Is that true?

you don't need to book it on the app, thats bs, if they've been refused it on paper and told to book online then they need to raise a complaint, the information is "Should" - Not must, colleague help say colleagues can still hand in paper forms and paper forms are supposed to be available whether from the usual open wall cabinet you can grab from, or by asking for it to be downloaded... If they make it a requirement to use the app, they then have to supply colleagues with a company phone as that would be a work necessity item... (which they won't do), hence the "Should" not "must"

Colleague help WILL back any colleague raising a concern with this, i've had a few raise it previously to prove a point, so hand it in, wait the 7 days, if its handed back as refused due to needing to book online then definitely as said, raise a complaint about it, tell your manager you are aren't required, and that you will be off those days, put it on a lets talk for them, if you get brought in for them they'll be the ones in the slaughterhouse for it.

Can anyone tell me can they make you work boxing day thanks

Christmas Day, Boxing Day and New Year's Day are voluntary. It doesn't matter when you started working for the Company. The policy can be found on Colleague Help and it also shows on your contract. You can always ask for a new copy of your contract if you can't find it.

Even our union rep is saying its first come first served so only 2 can have it off

your union rep is unfortunately in tesco pocket then (like ours), cause even colleague help will tell you and quote this (meaning you can have all colleagues off if need be):


"Stores
If you joined Tesco before 26th January 2009, working on a bank holiday is voluntary unless your contract specifically requires you to do so.

If you joined on or after 26th January 2009 and there are insufficient volunteers to work on a bank holiday, you may be required to work on up to five bank holidays (excluding Christmas Day, Boxing Day and New Year's Day) if you are normally scheduled to work on the day the bank holiday falls. Colleagues in Scotland also do not have to work on 2nd January if they don't want to and colleagues in Northern Ireland may select an additional day where they do not have to work if they don't want to.

If you don't have a fixed working pattern, you will be treated as if you are scheduled to work on the bank holiday. However, it will still be your choice whether to work the day or not, and the hours will be deducted from your holiday allowance if you don't work."

Union will also send out another piece of information closer to the time too like previous years, here's the information of last years:

What Are the Designated
Bank Holidays for Day Staff?
␁ Monday 26 December 2022.
␁ Tuesday 27 December 2022.
␁ Monday 2 January 2023.
␁ Tuesday 3 January 2023
(Scotland only)

What Are the Designated
Bank Holidays for Night Staff?
The night going into the Bank Holiday
will be classed as the Bank Holiday
(eg 25 into 26 December). Bank
Holiday Premium is paid on the
24-hours of the Bank Holiday
(eg midnight to midnight)

Do I Have to Work on the
Designated Bank Holidays?
No, working on all of the designated
Bank Holidays over Christmas and
New Year is voluntary for all staff
(whether day or night staff) in all
Tesco stores, irrespective of their start
date with the Company. You can choose to book off any
contracted shifts that fall on a Bank
Holiday using your holiday or Bank
Holiday allowance. If you don't
have enough holiday/Bank Holiday
allowance, you can take the shift as
unpaid, or arrange a shift swap if
possible.

What About Christmas Day and
New Year's Day?
Christmas Day and New Year's Day
falls on a Sunday this year, and in line
with the holiday policy, the designated
Bank Holiday is moved to the Monday.
Therefore, Christmas Day and New
Year's Day are not designated Bank
Holidays.
Tesco have agreed that working on
Christmas Day and New Year's Day
will be on a voluntary basis. Those
who do not wish to work can choose
to book holiday, arrange a shift swap
if possible, or take the day as unpaid
leave.
For night staff, this agreement applies
to the night shift going into Christmas
Day and New Year's Day.

Thank you for all your help

What about stores on work and pay. Our staff are being told they need to book Christmas Day Boxing Day and new years as time off when they haven't had to before. Is this correct?

They did have to book them off before. They did it on paper forms instead.

you had to book it off if it was a contracted day whether on work and pay or through paper..... Same process still applies - Either hand a paper form in (paper forms are still accepted, managers are NOT allowed to refuse paper forms), or you can add in the request via My-Tesco app, if it's denied, inform your manager of the above holiday process and that you'll be taking it off anyhow - if you get any threats remind them that it's perfectly allowed and that by refusing it is going against policy and will just be taken further for a complaint....

Colleague help WILL back you on that, Union will too (your store rep should but depends if they are more "can't be bothered" type), so if in doubt just throw up a colleague help ticket asking about it and then just give the managers the response, as the responses from colleague help can be quite sassy. lol.

Quote from: oldfashionedplayer on 25-09-23, 01:41AMColleague help WILL back you on that, Union will too (your store rep should but depends if they are more "can't be bothered" type), so if in doubt just throw up a colleague help ticket asking about it and then just give the managers the response, as the responses from colleague help can be quite sassy. lol.

sorry but this is rubbish. both of these institutions have a record of letting everyone down here. why is everything, even on this site, geared toward making everyone feel like it's their problem by foisting the malfunctioning institutions upon them "this will work and if it doesn't it must be you". USDAW isn't a real union and why on earth would you expect the company's own support system to be any more on your side? it's an absolute sham.

This has come up every year for years...and the answer is still the same, no colleague, regardless of position, have to work Christmas Day, Boxing Day or New Year's Day.
It's written, (or was) in your contracts of which you have a copy.

So you will get the usual managers pushing for you to do "one or the other"...""it's not fair on your colleagues, as they're doing one"..."you're letting the store down"..."the store manager wants a list of any that refuse" etc.

It's a load of bull, and unfortunately you always get the colleagues who offer to work and then expect you to follow suit. Those who blindly rush to book the best shifts before anyone else, thinking they have to do a shift! If no one agreed to work it, the store couldn't open, could it?


Everyone is given B/H allowances and these would be booked as used for people who said no to working in the paper days, during holiday booking meetings.

Check your contracts, find where it's written, highlight it, take into store and produce when hassled to work one, t'other or both!

How can you book Christmas Day off?  No stores are open Christmas Day!

Some express stores are open on Xmas Day.

And you do have to book the time off - holiday, unpaid, personal day or work a different day.

But nobody can be made to work Xmas Day, Boxing Day or New Year's Day.

To be honest if you had a half decent Wage clerk or Manager they should automatically book it off for you!
We all know they fall on the same date each year and know the store is shut on Xmas day, with Boxing and New years confirmed nearer the time for each store!
And I think the wages department gets a Comms come down stating to do it anyway, however I could have missed heard the wage clerk saying that.

Oh on a final note...any manager saying everything has been updated with the recent changes and it's now expected that all colleagues work over the Christmas B/H's...no!
Ask to see where it's written on your new contract which you haven't received, but until then it remains the status quo!

@morris999 theres no automatic booking it off,it is employees responsibility so to avoid confusion on shift swap,unpaid etc

as sherwood said, there's never been an automatic book off, atleast for stores, it's always been colleague responsibility, if your store isn't open an you want to work theres usually plenty going around in the area... but Extra's and such with night still will usually just have asians working christmas and everyone else taking it off... I know for ours this year a lot of them plan to take it off instead as previous years they've worked it so they could have Eid off, but this time they've all mainly been refused it due to "too many off" - and had to try and challenge it.. so shall see how the store fairs lol.

When you say refused...Eid or Christmas Day  ???

Eid, though know it's just a normal day and not recognised, just usually been something allowed over the years, the day is allowed to be booked by non Asians... But recently seems anyone who is seems to get refused it whether anyone is off or not, seems more of a targeting thing with our recent management additions to be honest.. As we have definitely had issues with those who are  Asian asking for holidays and being refused it and the someone else aksing and it's approved instead.. Union has stepped in on that surprisingly..

Tesco used to be renowned for recognising different religious festivals, they had religious dates on the notice board. Mind you they used to have big wall calligraphies listing the Tesco core values!

Any colleagues wishing to celebrate Eid al-Adha ( feast of sacrifice) which appears to be the main one of the two Eid's celebrated between the different religious groups, should have their requests met.
Every manager should be aware of the upcoming religious dates which may be relevant to anyone in their team, and have a 1-2-1 to enquire if they will wish the time off and duly noted for future planning if so?

Let's not forget these same colleagues will more than likely be available for the B/H working over Christmas, allowing others to celebrate their festivities.

I'm not surprised the union are on the case!

Exactly, if you annoy those colleagues then they'll just take the time off at Christmas like everyone else and then call sick or have a sick note ready for nearer the time... Wouldn't be the first for someone to go that route to be honest.

I've booked boxing day off and new years day in the App twice now and been refused twice all the union says is don't come in but that's not right that our manager won't book it in as a holiday I have even said to our rep is this not a breach of contract that he won't book them off as its written in our contracts that we don't have to work them but still need to book them off .

Just hand In a let's talk would be my steps for it, just notifying that you've followed the process to have it off and that it's been refused multiple times when it's allowed  - it's then on your file incase they bring it up that you were awol etc.

@andydoe  have you asked your manager why its been refused?id fill a paper one out and hand it in with a copy of holiday policy attached to it or see the store manager

Quote from: Andydoe on 28-09-23, 01:50PMI've booked boxing day off and new years day in the App twice now and been refused twice all the union says is don't come in but that's not right that our manager won't book it in as a holiday I have even said to our rep is this not a breach of contract that he won't book them off as its written in our contracts that we don't have to work them but still need to book them off .

Are you a union member? If so...why is your rep not taking this to the manager?
Ask for a 1 2 1 with manager and union rep to discuss!
Ring your area union head office and query why you are being denied booking it on the system?
The area office number should be on the back of your union card or on the union notice board!

It's not a case of not turning up, as you will be classed as AWOL! What I'm not understanding here is why you haven't been asked if you're working the B/H's...why is it an assumption that you are?

I personally would print off a copy of my contract highlighting where it states not having to work Boxing Day and New Year's Day and I would staple it to a grievance form on T&C's against your manager or even store...I would also email your area people partner and ask for clarification as to why you are being denied a request on the system  which is in contradiction to your employment contract?

Sherwoodforest and I posted same time, basically saying the same thing

andydoe are you day staff or night staff?

day staff can book boxing night and new years day off and cant be refused.
night staff boxing night and new years day night are not bank holidays and can be refused.
however on the flip side nights have the option of christmas eve and new years eve off,where day staff do not.

There was also this in the information, so you could argue for the 3 day break too to get the time off..

"Colleagues should be able to get a three day break if they wish to, and can also request through their line
manager to take this at another time (for example end of January)"

How long do managers have to either reject or confirm holiday requests? Is there still a time limit where you can just take them if they've not got back to you? For example, if you requested via the app a month ago and it's still pending even after reminding your manager to have a look?

there is still a time limit of 7 days from requesting

You can also request via a paper form too and 7 days applies.

so the process is if you request via the app at say 7:15pm on October 1st, your manager gets a notification that there is a holiday outstanding, they will get the notification each day apparently? after the 7 days it won't show as authorised yet but it'll ping their manager will get a notification saying it's not been taken care of..

from policies it says it'll sit as requested still until its approved or denied, after 7 days you get it though so on the 8th you speak to your manager.. so being that it's been a month tell them you want it assigning on the system. if need be do this with a lets talk form  so there is a track record for when it comes around and they say your not supposed to be off..

also note too that with the app it timestamps, so if they reject it now and say "it was rejected before the 7 days", you can request colleague help to look at it (if you don't already have screenshots), and they can give you the relevant details and also follow up with the store on why the manager is going rogue on it when there's a trail.

Excellent, thanks :)

@oldfashioned when trying to state policy,please state factual policy regarding 7 day rule,policy states::::4. How do I request holiday?
Your manager must respond to your request within seven days or you can assume that your request has been authorised (unless your manager is absent when you request the holiday, in which case the seven days will be counted from when they return). Where a manager is expected to be out of the business for more than two weeks, another manager (shift leader in convenience) should be delegated to respond to requests in their absence.

I didn't say it didn't? Actually I've noted that in previous posts too.. But also that it's been a month, even if the manager has been out of the business they are still entitled to that for being a month... No if's ands or butt's is my argument there to be honest, a month is long enough for a response and in reply to him that he's already tried contacting his manager to sort it...

@oldfashionedplayer you should of just said all that first which is of course correct,but if your going to quote policy for 7 days then quote it all so its factually correct for others that read your reply

Does anyone know what the night shift bank holidays are for this Christmas?

Cheers.

Christmas eve and Christmas day

Quote from: Morrissey1912 on 21-11-23, 04:07PMChristmas eve and Christmas day

Thanks 👍

It's xmas day, boxing day. It's always the shift going into classed as the bank holiday shift. Its on colleague help under bank holidays

think should work too for but that was what was sent out on 25th October :)

https://content.usdaw.org.uk/images/2819/TescoChristmasWorkingArrangementsFactsheet1023.pdf

Booking holidays online, it,s become a joke,  trouble is if you give dates you want to book off, only to be told you cant have it off, the trouble is you told to many people off,they need to sought it out by put up a list of what dates are availble in each store.

dont do it online then... hand it in by a form, and with holiday policy they should still talk to you about it and suggest to alternative dates that can be booked instead...

Does anyone know if my manager has not approved my holidays that I have requested online after 7 calendar days of them being in work does this mean I am entitled to having them or can my manager still decline them after 7 days are over?

@keltikking its 7 days from when there in,so if you fill it say monday and there not in till wednesday,then 7 days from wednesday

There should always be a manager, from policy bit its:

"Your manager must respond to your request within seven days or you can assume that your request has been authorised (unless your manager is absent when you request the holiday, in which case the seven days will be counted from when they return)"

So, if you hand it in on a Monday and they then go away on the Wednesday and won't see you, that's them not planning as they are supposed to hand it to the Shift-leader / shift manager in charge instead while they are off. Least that's what colleague help says if you ask them.

its only if they are out of the business for more than 14 days that they need to delegate someone else, and if you've got more than 1 manager then any of them can accept them.

Quote from: gomezz on 11-06-23, 08:08AMPresumably the HO bod who is is able to sort this does not work so need to wait until tomorrow morning after they have settled down at their desk with a coffee and caught up with office gossip before they start looking at it.

A minor edit, old boy.  ;D

I booked all my holidays for 2024 into 2025 over a month ago online. I was expecting to be off this bank holiday weekend and next week. It turns out that every single one of my holidays have been declined, all of them.
Apparently I must have done it wrong, which if is the case then how come they are in the system legitimately, they were just declined, it doesn't show the date it was declined though, only the day I booked? I don't use an app I only log into PC so no notification of decline that only can be received by app only?
So I now am expected to work over the bank holiday weekend and next week. Surely this is not acceptable. If online booking is this bad then it is unusable.
My manager said it isn't his problem so then who do I turn to?
I feel I should just take the holiday anyway as it used to stand that if no response after a week we automatically are entitled to take the. And this problem is not of my making as I have done what is expected of me and the error is not my fault?

I'm pretty gutted that my Easter weekend and week holiday is void and nothing I can do about it. My plans are ruined  :'(

Personally I think the managers should have individual meetings with each staff member to book holidays to avoid disappointment.

Why? There is a perfectly sufficient app to book holidays on and get notifications back if they are declined or approved.

With the new schedule to workload colleagues should be logging in daily anyway to see where they should work instore

Quote from: Shoestring on 28-03-24, 07:44PMI booked all my holidays for 2024 into 2025 over a month ago online. I was expecting to be off this bank holiday weekend and next week. It turns out that every single one of my holidays have been declined, all of them.
Apparently I must have done it wrong, which if is the case then how come they are in the system legitimately, they were just declined, it doesn't show the date it was declined though, only the day I booked? I don't use an app I only log into PC so no notification of decline that only can be received by app only?
So I now am expected to work over the bank holiday weekend and next week. Surely this is not acceptable. If online booking is this bad then it is unusable.
My manager said it isn't his problem so then who do I turn to?
I feel I should just take the holiday anyway as it used to stand that if no response after a week we automatically are entitled to take the. And this problem is not of my making as I have done what is expected of me and the error is not my fault?

I'm pretty gutted that my Easter weekend and week holiday is void and nothing I can do about it. My plans are ruined  :'(

Its always better to use a paper form and take photos and notes of when you submitted and if you received back.

If you did it via the app then colleague help can see what time it was submitted, what time managers approved it etc. So you can also reach out with a ticket for that or call up - hopefully should be open tomorrow with ringing?

Managers only have 7 days before it gets approved and then notifies their manager, so be better to try and contact colleague help if possible for when it was declined, it may even show via the holiday print out sheet? Not fully sure.

As for @londoner the app is voluntary - colleagues aren't required to use it, you can find the information on the site regarding that, cause if it was then they'd be required to give us a company phone with it on or if we had to use it on our personal ones they'd be required to pay us for the data it uses, but there isn't any forcibility for using it  on a personal phone.

Hence the wording of "colleagues should" rather than must, and "managers should help colleagues with access and allow access if colleagues want to use the instore tablets or mpcs for the extra hours market" etc.

Thank you oldfashionedplayer.
I think in regard to the app I was wondering whether notifications are only sent through the app as I received no notification, not to email so how would anyone know if they are not notified? To be honest I don't log in online very often hence not realising my holidays have been declined to my shock.
So much for technology. We have been encouraged to book online in a way that suggested paper booking is no longer valid, I think we are being manipulated to save others the work time. Good to know though and I have screen shots of everything!  :thumbup:

@shoestring the 7 days is when your manager is in the business not from your request,told oldfashioned a few times already but they still quote wrong,so if you request it while they are on days off,holiday the 7 days counts from their first day back in the business,me personally id of chased it up sooner surely as 1st april 3 days away,why have you left it so late?

Quote from: Sherwoodforest on 28-03-24, 09:41PM@shoestring the 7 days is when your manager is in the business not from your request,told oldfashioned a few times already but they still quote wrong,so if you request it while they are on days off,holiday the 7 days counts from their first day back in the business,me personally id of chased it up sooner surely as 1st april 3 days away,why have you left it so late?

Yes I understand that, I don't know when he was away and returned, I'd have to query it.
I didn't chase it sooner because I didn't get a rebuttal so assumed it probably OK. Lesson learned, things in my universe are not always the same as in yours  :D

Yes, it is silly to wait to check on the doorstep of time, serves me right. But doesn't excuse that there is a gremlin that is out of my control, this shouldn't happen if the system is good enough to be foisted onto us yet is not fool proof.
I'll stick to paper from now on, primitive still wins lol

@shoestring if your  on an older contract id of thought your atleast entitled to have bhol monday regardless,i book my holidays a year in advance as im a creature of habit,so come first april i,ll book my 2025/26 holidays to avoid disappoinment,gives me plenty of time for peace of mind and swap any nearer the time if i  need  to,but at the very lesst they should give you a reason to decline any out of curtesy

The business is moving to paperless systems and as another post has commented some colleagues rarely if at all see their actual manager. It therefore makes sense to book Holidays online as your manager should if in work log on at least once a day (as they need to clear payroll exceptions) & will therefore see your requests rather than wait for a time you bump into them or hope Manager B passes a sheet of paper to Manager A.

There is a comments box they can fill in so good practice would be to comment if any are declined with a reason (ie too many of the team are already off and it's first come, first served).

Whist I realise not everyone has great computer skills or is willing to use their devices at home, instore computers can be used to book and check requests and management should assist you if you struggle.

 Like it or not but as the business changes you will expected to do more and more online yourself from booking holidays/ordering uniform/raising pay queries etc.

yeah if your on a older contract its voluntary anyhow and also just because "some colleagues rarely if at all see their manager" doesn't mean that you can't hand in via paper forms, or still be entitled to a holiday meeting.

If you have multiple managers you give it to any of them as they can still do it - so if you are on nights for example but are listed as under Manager A and manager B is the only one in that night, Manager B can accept the forms as you normally would see both managers so both could Accept it and decide on it.

someone should always be available to be able to take the holiday form unless they are out of the business for more than 7 days in which someone should be delegated - its not a "oh I need to wait until I see them to hand it in" it's a "hey i know Manager A is off tonight, you are covering, this needs handing to them" = that is allowed from asking colleague help.

I get the whole thing of "online makes things easier" but most can't login to begin with and don't understand the hours system / how to book properly, especially the older ones... its designed without ease of usage to be honest..

Can't do multiple at a time, if you only want to request a few hours its not possible even though there are posters showcasing it all over and training saying you can.. its a misled system, paper if managers can't be bothered to sort it, thats their problem, they are just as bad at sorting it on the system but paper means there is more a trail for the colleague vs the app.

I book separate hours - and full days/weeks - with no problem. I wouldn't be without the app or the ability to manage my own life outside working hours.

Paper forms can be lost so it becomesa GA i handed it v Manager you didn't argument. All digital requests are time stamped and logged centrally.

True they are time stamped centrally and then it's a case of asking colleague help cause GA can't see the time stamp and like above if they don't check it or it's changed without them knowing beforehand, and then they want to check it, it's a process too...

Paper you sign and date and timestamp, take a photo, hand it in, make a note of who you gave it to, then when you get it back or don't get back, make a note of what time too.. Then you've got the log, then when they wanna go at you, you've got evidence and they've got jack all.

Centrally will help cut down on bad management sure, but it also relies on being able to get the information fast too, which at times is difficult.. If you've got a written record great, if they timestamped the app and kept a log there too then that would be acceptable but they don't, so paper it'll be for me.

So screenshot the app - times and dates are all kept for the screenshot.

Paper you get handed back on your next shift if they remember, app they can do it on their time off whenever, so that's a plus too  for the forms for them forgetting  :D

Stupid app down!

Quote from: StinkyPoo on 01-04-24, 12:19AMStupid app down!

high traffic 😑

Anyone else my tesco app not showing next holiday year entitlement yet, therefore not letting them book?

I can't book either, waste of time 😞

Still not working for me.  Even it's already showing 2025/2026 but still not showing entitlement yet.

Beyond disgusting, up midnight and all night, App broke, then bad gateway, then no 2025 allowance, it's not good for anyone's mental health not to get sleep, then it's a lottery when it may come up, if you get what you need with your family, small stores are very strict on numbers off. This needs to be taken up by the unions

Wouldn't imagine it will update today as being a BH , try again tomorrow!!!!
Hate this time of year  :thumbdown:

Holiday app still not working then, absolute joke. I'm just gonna hand my request in on paper as i've done for the last couple of decades and let the manager do their job and book it in...tried and tested method vs technology that clearly doesn't work.

Quote from: Duff McKagan on 01-04-24, 07:36AMHoliday app still not working then, absolute joke. I'm just gonna hand my request in on paper as i've done for the last couple of decades and let the manager do their job and book it in...tried and tested method vs technology that clearly doesn't work.

Stores refusing to accept paper, but it's going to be a lottery, nobody knows, clearly the resilience testing on the APP was never tested, or someone didn't load 2025.

This will stop families having leave together unless Tescos makes the logical decision to be flexible.

Unfortunately so many stores only allow a strict number off.

After pay - holidays is the next big thing- where are the senior managers, what are they doing now? Where are the communications?

I've put the dates in but won't allow to press next is it the same with you as well?

Quote from: Gorgeous69 on 01-04-24, 08:01AMI've put the dates in but won't allow to press next is it the same with you as well?

Same with me. Got up at midnight then 3am to try😔

My manager said it should work in few days so I screen shot my holiday dates and send it to him with message that I will book my holidays on tesco app when it starts working then  ;)

app seems to work for me, though usual i just go in and hand the form in whether im in or not so got all the dates i wanted lol.

Are you trying to book for 2025/26 though as thats where the problem lies

Quote from: Duff McKagan on 01-04-24, 08:38AMAre you trying to book for 2025/26 though as thats where the problem lies

Correct 2025/2026 not allowing any booking. Current year works.

Anyone know when it will actually work? Any announcement? Can't stay in all day on hope and others in store working!

Quote from: oldfashionedplayer on 01-04-24, 08:30AMapp seems to work for me, though usual i just go in and hand the form in whether im in or not so got all the dates i wanted lol.

Do you collect trollies and so on as you walk through the car park too? Perhaps jump on a checkout while your manager finishes their break?

Been trying myself since midnight to book 2025-26 holidays it won't let you do it does anyone know when it will work you can always book them from 1st April

Just been on colleague help, says due to issues they will open the holiday book on May 1st                        april fool

Quote from: grim up north on 01-04-24, 09:46AMDo you collect trollies and so on as you walk through the car park too?

I always tidy up the trollies waiting to be collected when I add mine to the stack.  Doesn't everyone?  "See it, Sort it!".

When you're on your day off? That was the point of my comment

Quote from: User 1234 on 01-04-24, 07:28AMBeyond disgusting, up midnight and all night, App broke, then bad gateway, then no 2025 allowance, it's not good for anyone's mental health not to get sleep, then it's a lottery when it may come up, if you get what you need with your family, small stores are very strict on numbers off. This needs to be taken up by the unions

How incredibly dramatic

 :D  :thumbup:
Stamps foot and goes off to tell Nanny that Tesco are being mean ...

Quote from: grim up north on 01-04-24, 09:58AMWhen you're on your day off? That was the point of my comment

Indeed.  Same as doing any other community-minded small deed such as picking up a bit of litter if there is a waste bin near by or helping an old lady across the road .., whether she wants to go or not!  ;D

Quote from: JJH on 01-04-24, 11:03AM

Quote from: User 1234 on 01-04-24, 07:28AMBeyond disgusting, up midnight and all night, App broke, then bad gateway, then no 2025 allowance, it's not good for anyone's mental health not to get sleep, then it's a lottery when it may come up, if you get what you need with your family, small stores are very strict on numbers off. This needs to be taken up by the unions

How incredibly dramatic

How?

Quote from: User 1234 on 01-04-24, 11:45AM

Quote from: JJH on 01-04-24, 11:03AM

Quote from: User 1234 on 01-04-24, 07:28AMBeyond disgusting, up midnight and all night, App broke, then bad gateway, then no 2025 allowance, it's not good for anyone's mental health not to get sleep, then it's a lottery when it may come up, if you get what you need with your family, small stores are very strict on numbers off. This needs to be taken up by the unions

How incredibly dramatic

How?

"Beyond disgusting", what on earth are you doing being up all night to book holiday ffs  :D Affecting mental health? Go to bed then, it isnt't Tesco's fault you've chosen to stay up all night having a tantrum.

What on earth do you expect a union to do about what appears to be a technical issue?

Get a grip

Quote from: grim up north on 01-04-24, 09:46AM

Quote from: oldfashionedplayer on 01-04-24, 08:30AMapp seems to work for me, though usual i just go in and hand the form in whether im in or not so got all the dates i wanted lol.

Do you collect trollies and so on as you walk through the car park too? Perhaps jump on a checkout while your manager finishes their break?

:D no the holiday form hand in is the only time I do anything when I'm not working actually, everything else is work time, if you want to make sure you get ALL your holidays and midnight into April 1st doesn't fall on your working day, then its just easy enough to just turn up and hand them in - soon as it turns to a second past midnight = win, all first, all no reason to be refused...

Saves all the drama later in the year of "I need that one" "no too many off"

All the people staying up to then fill in holidays on the app 1 by 1 vs just taking a form in knowing how tesco technology is..... Every paydaytime its always down for checking, they've never planned for the amount of traffic, so expect the next year to be the same cause I'm used to how it works so I expect the worse from the company in terms of "how easy things are"

For stores on work and pay (which is now over 95%), a paper holiday form is no longer an acceptable method of requesting holiday, and as per the holiday policy will not be accepted. If your manager is still doing this, they shouldn't be, and it could be over turned at a later date.

Regarding this issue, there is an existing global colleague help ticket and it's under investigation, entitlement page is now re loaded but entitlement remains at 0 for everyone hence the issue - expected fix is tomorrow

nope incorrect Exsmfloor, if you ask on colleague help they will tell you that paper is still accepted however they advise that colleagues move to the app - the My-Tesco-Enhancements-2-Rollout-FAQs said they are no longer accepted but its actually incorrect information, as i've mentioned before that they'd have to give you a company phone or let you book them in company time on the MPC's etc and be paid doing it - they don't want you doing that, instead they want you to do it of your own accord, and they want managers to "use their time if they want outside of work to accept or decline"

if they had worded it as managers had to sort it out outside of work, that'd most likely be classed as on call and be subject to needing to be paid, key to things is wording, Should and Must

You Should use the app to book holidays

You Must call in when your sick.

Got plenty of affirmations that they are still accepted, so If they want something to lose - then so be it, documentation of everything is and always has been a way make sure myself is protected should any problems arise.

My phone - and any apps on it - is there for my convenience - for work matters or otherwise.
I don't expect my bank to supply a phone because I use their app.
Amazon certainly haven't given me a phone because I use theirs.

Quote from: User 1234 on 01-04-24, 07:28AMBeyond disgusting, up midnight and all night, App broke, then bad gateway, then no 2025 allowance, it's not good for anyone's mental health not to get sleep, then it's a lottery when it may come up, if you get what you need with your family, small stores are very strict on numbers off. This needs to be taken up by the unions

Are you in a trade union?

So apparently been told can't book till October now 25/26 holidays wtf!

Quote from: Topgun on 02-04-24, 11:49AMSo apparently been told can't book till October now 25/26 holidays wtf!

who told you that?

Quote from: Topgun on 02-04-24, 11:49AMSo apparently been told can't book till October now 25/26 holidays wtf!

quite the nonsense there, once the window opens on April 1st at 00:00:01 (1 second past midnight) you can book any and all up to the 31st March to the following year... book them all in a row if you want or space them out, first come first serve, if you are first for that date there is zero reason to be refused it or have to wait to put in for a few months time.

Off colleague help:You can book time away for the current holiday year, and the next holiday year. So we are in current holiday year,if the technology is down then paper requests should be accepted as policy says you can book

You can book with paper regardless, that's why paper is still available in store too... Same for the downloadable if you want to print off of colleague help....

Right at bottom listed as Holiday Request Form (Work & Pay Stores).pdf

Quote from: oldfashionedplayer on 02-04-24, 05:08PM

Quote from: Topgun on 02-04-24, 11:49AMSo apparently been told can't book till October now 25/26 holidays wtf!

quite the nonsense there, once the window opens on April 1st at 00:00:01 (1 second past midnight) you can book any and all up to the 31st March to the following year... book them all in a row if you want or space them out, first come first serve, if you are first for that date there is zero reason to be refused it or have to wait to put in for a few months time.

Problem with the system my store has said.

yeah... whether there is a problem or not it won't stop handing in a paper form though and it being accepted?

Handed mine in on paper and it was accepted with no issues at all, all booked in and authorised now

Looks like it's back up and running. 2025 holidays submitted online, awaiting approval.

Quote from: renown on 03-04-24, 08:11AMLooks like it's back up and running. 2025 holidays submitted online, awaiting approval.

It's only accepting up to October 2025. Nothing beyond that ?

[quote author=renown link=msg=263490
Looks like it's back up and running. 2025 holidays submitted online, awaiting approval.
On mine and other colleagues the app isn't working correctly. We are unable to book anything passed September so the manager is declining anyone who tries booking holidays

Quote from: renown on 03-04-24, 08:11AMLooks like it's back up and running. 2025 holidays submitted online, awaiting approval.
I would check to see if they are requested as mine said they were sent but didn't show up in the requests section

Quote from: renown on 03-04-24, 08:11AMLooks like it's back up and running. 2025 holidays submitted online, awaiting approval
To be on safe side try checking in requests section to make sure they have gone through as app isn't working correctly. It shows as going through to manager but doesn't show up on the app in the requests section

Just booked up until January '26. I'll check when I go into work later that they've been received.

Quote from: BritishRacingGreen on 03-04-24, 09:41AMJust booked up until January '26. I'll check when I go into work later that they've been received.

On the app ? As it's unavailable past beginning of October 2025

Yep - showing upto January 8th '26 on my phone. Maybe not fully updated on all devices.
Luckily that was a week I wanted to book 🙂

All showing now in Requests - all showing now in summary with hours remaining to be booked.

I have up to October...... what a c**k up !!!!

Quote from: BritishRacingGreen on 03-04-24, 11:43AMAll showing now in Requests - all showing now in summary with hours remaining to be booked.

All confirmed and authorised on calendar

I have up to October only not sure why.  >:( ☹

I now have upto March 31st '26.
I don't know - is it different browsers, phones?
My phone is Android, I use Chrome. I'm on O2.

Forgot - internet provider - BT - decent download speed - not cable. I don't do fancy 🙂

Has anyone managed to book personal day for 2025-26 for December have opened ticket to see what is happening

Seems to have a technical fault like the holidays the other day they said they are trying to fix it

My store has not allowed any holidays over Easter, Christmas or New Year. You have to personally ask SM to approve. Is this the same for your store??????

Holidays can be restricted however not banned, they can restrict the amount of people off so its minimal  when its a busy trading like the periods you mentioned however there is no complete ban on these days, its first come first serve, holiday policy says it too about restriction but there is No complete ban on any days.

so be raising a complaint with your managers regarding this and if need be make a ticket asking about it cause you'll definitely get the answer of "No Ban, only restrict amount, first come first serve, 7 day rule" and managers will usually get a telling off too from it as mine tend to with the stuff i raise lol.

I had a store manager who told me I had to tell him in writing why I wanted a week's holiday in December and then he would decide if I could have it so I told him I'd be happy to oblige him just as soon as he put it in writing why I needed to since nobody else had booked the same week...needless to say he didn't get his letter and I got my holiday.

We have been told no one can request holidays at Christmas too plus you can't book personal day now for next year they said As the personal day works as a separate allowance from the standard holidays, this day is not released in advance in the same way.

it is released in the same way.. what a stupid thing... ??? literally booked my personal day on the 1st, along with 2 other colleagues, just had 2 dotcom request theirs on friday and be approved it too when checking with them this morning.

taken from the "My Tesco Enhancements 2 Rollout FAQs"

Q. Can we make certain dates unavailable for colleagues to book e.g. Easter week?
A. The policy is not changing and there will be no dates made unavailable for colleagues to book. Seasonal times should be
managed as they are now in line with holiday targets.

same for the policy, it says restrict, but not ban.. so hand in a form with a lets talk if need be so theres documentation on it, and see how quickly it changes if you get refused again by quoting the policy and stating you'd like them to take it further by providing relevant information from colleague help and official communication about a complete ban...

Quickest way for a manager to back down is having it in writing they've done somethng they shoudn't be lol. there is absolutely Zero reason anyone can be refused it at any point of the year if they are the first person to request it. colleague help can easily check to see too of when stuff was requested on this system (supposed to be a fairer way too).

so unless people already have it off and thats why its refused, theres zero reason, only other way to get off would be to hand in form (without already handing it), and hope its past the 7 days so you get it (though new system makes that difficult, hence the paper approach). OR its always busy at that time of year so its a you scratch my back i'll scratch yours situation to get your days.

Did you book you personal day online for 2025/26 ?

yep, i have all mine booked, like i said i did them by form, so my manager put them on the system since it works for them, I typically book them all at once and since my hours make just under half a shift left i request that holiday is used and rest is unpaid so saves me just going in for like 4 and half hours with a break included as previously I'd get the rounded up version on the old system.

so that's how I do mine all the time I booked my unpaid and part for early 2025 and my personal day is used on my last holiday in 2026.

Thanks for your help our store won't except paper requests it has to be done online .when you request Christmas they are declined and says not excepting holidays for Christmas.online it won't let you book your personal day 2025/26 they say it now doesn't open on 1st April anymore and that they don't know when it will open to staff

The question and answer that you have confirming that dates can't be made unavailable for Easter/christmas  do you have a link please

as i stated above, you can ask on colleague help with it too, I can't fully quote what I was given from colleague help as that'd probably identify lol, the My Tesco Enhancements 2 Rollout FAQs – Tesco Colleague Help file and link was removed too, used to be https://colleague-help.ourtesco.com/hc/en-us/articles/8554455648924-My-Tesco-Enhancements-2-Rollout-FAQs

I did save information from it though

Q. Can we make certain dates unavailable for colleagues to book e.g. Easter week?
A. The policy is not changing and there will be no dates made unavailable for colleagues to book. Seasonal times should be
managed as they are now in line with holiday targets.

Q. Will I be able to see who has authorised a holiday request?

A. Yes, in the request/approval, it will show who has approved a time away request.

Q. Can absences still be booked on Work & Pay? Will wage clerks have the ability to still input absence?

A. The functionality on Work & Pay will remain in case there are emergency situations, however the management team must use
My Tesco to book absences moving forward.

Q. Is it possible to show how many colleagues are scheduled to work on the day for which the time-off was requested in
approval screen, so that it will be easy to make a decision on whether to approve or decline the request?

A. This is not possible at the moment but we hope to be able to provide this in the future.

Q. What should I do if I see a delay when booking time away on My Tesco?

A. There may be a delay of up to five minutes in seeing time away requests that colleagues have submitted on your requests
section. It's important that colleagues do not re-submit any requests – we're working on a solution to highlight these requests as
'pending'.

Colleagues Absence profile

Q. Will the colleagues absence profile look like the one on Work & Pay?

A. No, the screens you see will look and feel completely different to the ones you see today in Work & Pay, please visit Colleague
Help for more information in understanding the new profile.

etc.

was page 6 of 12.

mentions about these bits too:

Booking time away - Colleague

Q. Will the colleague be able to see if there is availability based on the holiday targets of the store? To reduce the store
manager requests for the same period such as Christmas and be able to request just time away when there is availability?

A. At the moment, this is not possible, managers will still need to use their paper holiday diary to make decisions if a holiday could
be approved or not, based on targets. We will have an electronic holiday diary in the future to support with this.

Q. Will colleagues be able to check on My Tesco to see if anyone else is already off so they don't book the same week off?

A. This isn't possible at the moment.

Q. Will the colleague be able to request unpaid leave through My Tesco?

A. No, a colleague will still need to speak to their manager if they wish to book any unpaid leave, which can then be booked by the
manager on their behalf if approved.

Anyone being refused leave at Xmas should ask to see the store's holiday targets for December. Admittedly it's not very high but there is still a expectation that some colleagues will be on leave.

Personally as long as the colleague has a sound reason for wanting the time off at the busiest time of the year, and hasn't made similar requests in the previous year/s I would support their right to time off.

Quote from: londoner83 on 29-03-24, 05:37AMThe business is moving to paperless systems and as another post has commented some colleagues rarely if at all see their actual manager. It therefore makes sense to book Holidays online as your manager should if in work log on at least once a day (as they need to clear payroll exceptions) & will therefore see your requests rather than wait for a time you bump into them or hope Manager B passes a sheet of paper to Manager A.

There is a comments box they can fill in so good practice would be to comment if any are declined with a reason (ie too many of the team are already off and it's first come, first served).

Whist I realise not everyone has great computer skills or is willing to use their devices at home, instore computers can be used to book and check requests and management should assist you if you struggle.

 Like it or not but as the business changes you will expected to do more and more online yourself from booking holidays/ordering uniform/raising pay queries etc.

A stupid idea. Like everything else that comes out of Head Orifice.

What's stupid about an online holiday booking system?

the fact that it comes from a company that can't manage online stuff to begin with? I.T isn't its strong point and when it comes to payslips, logins, P.I, any changes there is always major issues lol

No technology is flawless, neither was the paper method!

We must have been one of the very few companies still doing things by the paper form.

As a manager of a large team it's made my life a million times easier! Sure there's the odd glitch and some older colleagues still need it done "manually" but I'll take that all day long.

GA's have enough to do without taking the time to book holidays online because managers are too lazy to do it the old fashioned way.

exactly, work app do in work time to be honest if they want it done on the app.

Quote from: VladPutin on 12-04-24, 09:48PMGA's have enough to do without taking the time to book holidays online because managers are too lazy to do it the old fashioned way.

What a weird angle to take on it.

Most of my colleagues have said it's a lot more straightforward for them especially if booking a large amount at once!

I wouldn't say it's easier at all for booking all at once for a night member though or generally... The system posters scattered around are supposed to allow you to book a few hours but you try and it will only let you book a full shift, tesco help shows can be done, but cant if you want to use any for night etc, has to be handed in instead to manager in paper or a sit down and they add it on... So just more of a process there  8-)

When you book on the online too, if you work Monday Tuesday Wednesday, and pick overtime up Thursday Friday, and book off mon, Tues, Wed, your supposed to make sure you also book your availability off too, so the 2 extra days... Form = or convoy just = I want this off.

Old way was not contacted or scheduled for your holidays, new system is of your not booked off on your availability you can still be scheduled and expected...(ours knows we won't do it) but it's a stupidity thing.....

So old way better in my opinion, some maay like it, there may be some pros of like the system tracking when it was actually added and whether a manager is doing their bit, but I'd rather they forget to be honest.