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Physical attacks/threats on staff.

Started by fatty, 04-11-07, 03:17AM

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penguin

Quote"We do think the community order threshold has been passed," warned chair of the bench Alan Elias, who ordered probation reports.

Nothing really to think about, assaulting a worker simply doing his duty and causing a couple of grands worth of damage to a store because he could not get his own way and purchase cigarettes. That should result in custody without question.
Do not let anyone tell you there is not a decent job and life beyond Tesco.

Nomad

I agree, custodial sentence is warranted.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Nomad

Drunk Scots chef attacked Tesco worker and threatened 'I'm going to kill your mother'

QuoteA drunk chef attacked a staff member at a Tesco Express after telling him: "I'm going to kill your mother".

Gordon Bees came into the Edinburgh store despite being barred from the premises before carrying out the assault.

The 34-year-old dad-of-five later went into a neighbouring hotel and assaulted a worker after claiming he wanted a room.

Police officers arresting Bees had to put him in a spit hood after he began coughing and telling them he had Covid-19.

What a fine example of a human being, NOT.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Nomad

#653
https://www.thedailyherald.sx/islands/minimarket-in-st-peters-robbed-by-armed-men

QuoteMinimarket in St. Peters robbed by armed men

Paradise  :question:

Needs a makeover !
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Bendertheoffender

The Police are just as bad. Rang them every night for a week once because of antisocial behaviour and drug dealing in the carpark.
They never even drove past

Nomad

Tesco worker gets €15,000 over 'campaign of bullying'

QuoteFrank O'Dwyer told the tribunal he had been singled out, shouted at and berated by his boss over a period of ten months following Christmas 2018, when he was transferred into the supermarket from the petrol station.

He said it culminated with him being physically assaulted on the shop floor by the manager.

Well done Frank  :thumbup:
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

NightAndDay

This is what I mean by Tesco being legally immune, €15,000, is not even 1% of their legal budget, really needs to be at least €15 million if we're to believe the legitmacy of the justice system.

Simonlyckntract

Verbal abuse is on the rise in phone shops when customer has a broken phone that will cost them or they don't have credit for a contract phone it's becoming more common store managers are not interested I am on the understanding that verbal abuse is classed as a common assault ? Next time just will phone the police ?

Cheerleader

But we have headsets and cameras so we are totally safe  :D  ;D  :D  ;D

randomworker

Do work the BWS department from time to time but luckily they haven't pushed the body cams on us yet. Really do not like them and to be honest if I ever felt my safety was at risk I'm not gonna be suddenly ok with a body cam. I would leave the job if I felt my safety was an issue.

Truthtalker

Report it to duty manager. They will log it on the incident reporting system. It's important as store incidents can contribute to guarding hours.

Also, wearing a body cam may help. Follow your star training.

Stay safe.
It's never as bad as you think

Nomad

Terrified staff at Bristol Tesco branch 'in tears' after incidents

QuoteHe said the store had cut security hours. Mr Cox, who had worked for the company for six years, said: "I loved working for the company and had a lot of respect for them. But in the last two months, we have had multiple threats with weapons and a robbery at the ATM."
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Simonlyckntract

Well I. My store we have been spat at sworn at and physically threatened these incidents are logged and yes we get more security hours however what the security guards can do is minimum they will stand there and phone the police the law needs changing if you are a nurse or dr or fireman this would be delt with differently it should be anyone working face to face with the public and body cams can not be worn in a Phoneshop as this could breach dpa what can be done ?

londoner83

Why can't you wear bodycams in the phone  shop? Most of the time they aren't recording and just act as a deterrent. If u feel threatened you then hit the record button.

 If someone is threatening or abusing you aware they are being recorded I doubt very much they will be giving you any personal data.

Sherwoodforest

@londoner of course its personal data,name,address,bank account number etc,all things when getting contract out
Tesco Finest Karma,best served bent over💩

gomezz

Misunderstanding of the DPA.  Such information can be recorded and held if the company registers that it is doing so along with the reasons for doing so and if the data subject (ie customer) is clearly informed that this is being done.
"The progress of the kart is more important than its direction"

csc2ya

Had a customer on sunday who was using scan as you shop, and the handscanner was going slow.

Went to a service check. While scanning the items, the scanner rebooted itself. It recovered the transaction (we're on the new software for says), and went back to the customer scan screen. I loaded it up again, and it went back to a partial check.

I wrongly assumed that I would need to start the check again (no-one told me otherwise). I scanned something that i'd already scanned, and it went to a full check. I apologised, and started the full check. The customers husband then said to me 'if that had been a large amount, I would have launched that (referring to the hand scanner I think) at your head'

I was so shocked, I didn't think to hit record on the bodycam. I just ignored it and finished the check.

Couldn't get security either, as they were on their break (a GA was covering). I did tell team support after my break (they said not a lot could be done as I didn't hit record), and also told a manager later in the day. Was told they would speak to me about it the following day.

They never spoke to me about it the next day, even though they saw me, and said hello at least once.

I would have mentioned it again, but in all honesty i've given up. I don't feel supported by management anymore.

Duff McKagan

Would have been the end of the transaction had I been threatened in that manner, the customer would be leaving the store with no shopping.

lucgeo

Treat it as a learning curve and move on.

You'll never get the backing from management, it'll just be your word against a valued customer who they won't risk upsetting!

If you see the customer again, turn your body cam on immediately, just carry on as normal, but if the customer decides to make further comment on the previous transaction or gets arsed again, you've got it recorded from the start.
Live for today. Learn from yesterday.

oldfashionedplayer

If you get threatened, whether your body cam is on or not, step back and proceed to tell the customer you are no longer serving them, any team support or manager who decides to overrule and allows the sale going through when your not happy is deemed to be going against company policy for backing you and can face disciplinary action due to it. So be sure to raise a complaint if they do override you as they are putting sales above your safety, customer and possibly  could end up with a media scenario if someone records it instead.

lucgeo

Also very good advice from oldfashionedplayer  8-)
Live for today. Learn from yesterday.

Nomad

Booze trip to Wick Tesco costs man £1000 after drunken threat to shop assistant
QuoteMichael Nicolson told the woman: "I will cut your head off."

His visit to Tesco in Wick proved a costly one as he was ordered to pay her compensation of £1000 at Wick Sheriff Court on Tuesday.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Thurso1

Quote from: fatty on 04-11-07, 03:17AMWhat i wish to do is log any abuse, in what ever form in this section. If it happened in your store be it verbal or physical could you log it?

This article shows i believe that incidents are not reported, they should be. We are going into the busiest time of the year in retail, so lets be honest, the most dangerous time for us all.

http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013

Lets log EVERY incident in stores, lets see how many we get here ???

FATTY,
Your actions dictate your future, your inactions your past"
▶️ Watch this reel https://www.facebook.com/share/r/QfjWgiqsAKHELAbq/?mibextid=UalRPS
Staff attack a shopper.
 

Batmanjo

Quote from: Thurso1 on 13-12-23, 10:55PM
Quote from: fatty on 04-11-07, 03:17AMWhat i wish to do is log any abuse, in what ever form in this section. If it happened in your store be it verbal or physical could you log it?

This article shows i believe that incidents are not reported, they should be. We are going into the busiest time of the year in retail, so lets be honest, the most dangerous time for us all.

http://www.nwemail.co.uk/news/viewarticle.aspx?id=561013

Lets log EVERY incident in stores, lets see how many we get here ???

FATTY,
Your actions dictate your future, your inactions your past"
▶️ Watch this reel https://www.facebook.com/share/r/QfjWgiqsAKHELAbq/?mibextid=UalRPS
Staff attack a shopper.
The security guard should be reprimanded for not identifying himself, as for the staff a little retraining may help with her disgusting attitude towards the customer, my God there is just no excuse to use such a level of animosity towards a shopper, if roles were reversed the shopper would have been in court.

oldfashionedplayer

there was a barrister and a legal one that did a video on it   8-)

in short - Likely that customer gets a good payout and the staff / security lose their job.

lengthier bit: customer can film, staff member possible assault / same for security guy, the illegal bit of filming even though its a private property its a public place so filming is fine, can be asked to stop but in the scenario it would be good evidence to record and for the PACE act SIA licenced people such as undercover security, or any security are required to present I.D still when stopping someone.

only police can search bags and persons, and arrest on suspicion or for the actual act, whilst a citizen arrest is only if you know full well they have done it, so the way it was handled was definitely out of line and caused more of a scene that it should of. The trolley being company owned makes it more of a free reign as its not in anything of the customers yet, but definitely the phone grab / security guy grab would be gross misconduct on the assault level and possible for the customer to go for action anyhow, but assault doesn't just have to be physical it can be an intent / verbal which was displayed by the staff... so they are extremely unlikely to keep their jobs, there may of been a chance to save the jobs if it hadn't blown up on tiktok and social media but as it stands that customer is probably due a good payout for it all while the other 2 lose their positions...

 

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