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Click and collect van running

Started by dfl, 08-04-24, 07:04PM

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lucgeo

Correct...they cannot escalate the disciplinary warning on appeal. It's either overruled or status quo.

Respect to you for sticking by him, even though out of your comfort zone.👏👏
Live for today. Learn from yesterday.

dfl

DFL

oldfashionedplayer

Store manager talks a load of of balls, as usual they never know the policies.

It'll be up to an appeals manager,

The Appeals Manager is authorised to make a different decision if they feel it is appropriate e.g. they can:

uphold your appeal and reduce the level of disciplinary warning or no warning;

uphold your appeal and reinstate you if you were dismissed, giving you a lower level of warning*;

uphold your appeal and reinstate you if you were dismissed, giving you no warning; or
agree that the disciplinary sanction was correct in all the circumstances.

So better circumstance or same from what it says on the policy, the letters for managers say too of:

Action upheld,

Dismissal overturned,

Action reduced.

So it's worth going for it to be honest.

dfl

@oldfashionedplayer thank you watch this space, just some time to prepare
DFL

dfl

Does anyone have link to the current drivers handbook, been looking for ages
DFL

biggerpicture

Is there anything on this subject on Click & Learn that would help?

oldfashionedplayer

#56
Quote from: dfl on 18-04-24, 08:42PMDoes anyone have link to the current drivers handbook, been looking for ages
Does this help?

https://colleague-help.ourtesco.com/hc/en-us/articles/8215320133148-Large-Stores-My-Role-Packs

If it doesn't go abywhere just colleague help and search role pack.

Also the lead manager grocery home shopping ha like 20 pages of covering the store across everything from dotcom to fresh and customer service etc whilst store manager has 4 pages lol

dfl

Handbook isnt in role packs, iirc the unattended phrase is in some document (section H), it will be sought, this process is a nightmare, the disciplinary refers to appeal to group pm, online form took some finding, but no address either physical or online supplied to send it to (very convenient im sure), preparing one now to go to manager at store instead
DFL

lucgeo

@dfl

All email addresses are the same...just enquire the name of the group PP and insert it to the set format...can't remember the exact set out but it's along the lines of JoeBloggs.@Tesco.co.uk

Has someone out there got the correct format for emails??
Live for today. Learn from yesterday.

1982dave

It's mad hearing this because I know for 100% in my store there's a few vans with battery issues which get used for click and collect and are allways left running for unloading and have been for a hour 2 hours at a time and has never had any problems doing so

dfl

#60
@1982dave same at our store, idling common practice, calming down a little now (wonder why), but i do still see it as i check when i go into work, it angers me no end the Jobsworth has done this, and indeed had assistance to do so
DFL

oldfashionedplayer

Ah
Quote from: dfl on 19-04-24, 08:27AMHandbook isnt in role packs, iirc the unattended phrase is in some document (section H), it will be sought, this process is a nightmare, the disciplinary refers to appeal to group pm, online form took some finding, but no address either physical or online supplied to send it to (very convenient im sure), preparing one now to go to manager at store instead
Ah I figured everything had mainly just added to the role packs apologies, worth a try then trying to, if you can't find the group pm, message colleague help or request it from your managers, they'll be able to give you the information if your stores area people manager and how to contact them, I know when I had to the 2 they gave me both phone numbers were "out of use" so I had to request they be looped into emails to get attention that way with colleague help.

dfl

Appeal letter ready, the online form cant be typed on properly as its not formatted correctly, so letter done will go by email if i get one, will be trying to get that from manager in next day or so
DFL

1982dave

Quote from: dfl on 19-04-24, 12:47PM@1982dave same at our store, idling common practice, calming down a little now (wonder why), but i do still see it as i check when i go into work, it angers me no end the Jobsworth has done this, and indeed had assistance to do so
it's laughable really it's a issue when it suits but 99.9% of the time no one has a problem with it my store has sooo many damaged vans swapped over to click van left running I've seen it soo many times and no one has had a issue

dfl

Just been informed that notices will now be going up that vans have not to be left idling when not in the van, dont know how this will work with just 1 plug point for 2 vans (like setting staff up to fail), i will see the wording proper of these notices when they appear
DFL

lucgeo

So this goes in your favour for the appeal, as to put a notice up suggests it's not just a one off, and common practice.

So take a screen shot of the notices, and save for future reference. Can guarantee that within weeks a manager will try overriding the rules, especially if it's affecting scheduling.

Should that be the case, the request must be put in writing by said manager, and can still be refused by the colleague as an unreasonable request, as not in compliance with the rules. ;)
Live for today. Learn from yesterday.

oldfashionedplayer

Like lugceo says, if they are throwing up posters it's pretty much admitting the issue is common practice otherwise it'd just be a case of saying "driver needs retraining" and just referring back to the training in it but not all drivers.. So definitely use that as part of your appeal process that the store is blatantly admitting its an issue and only singled out and penalised one colleague for it which could be seen as targeted.

dfl

@lucgeo @oldfashionedplayer I agree and will be collecting 'evidence' cheers all for the advice so far from everyone its helped a lot
DFL

dfl

Kinda weird, the employee said they were told couple of days ago that posters would be going up, now tells me as of today no such thing has appeared, very strange
DFL

dfl

Has anyone on here ever had a positive result from an appeal, ie:- reduced or wiped out
DFL

madness

never gone to appeal but i have had a snr manager do an investigation on me and have to send the rarely used "sorry for accusing you template letter"   she said in her 15 years she had never had to use it before.  :D

lucgeo

Yes as an accused, I had a letter placed in my file by my manager to retract the warning given...you can't take anything out of a file, but a letter can be added to withdraw the disciplinary given, stopping it being automatically escalated in future disciplinary actions.

As a rep, I had a final warning overturned on appeal.

Plan your appeal, write down and make bullet points. Keep it concise, giving your reasons as to why you want to appeal. Don't waffle, don't allow being spoken down to by the manager, don't be critical about the previous manager or investigation, just stick to the points you want to make.
Live for today. Learn from yesterday.

dfl

@lucgeo thanks, this will help with the employees appeal
DFL

dfl

Notice from management now added in The dept reads :-

IDLING

Please be aware that you are not to leave the engine running whilst you are not in attendance with the van. If you are not stood with the van you are to turn the engine off and lock it before you leave it.

This applies anywhere, whether it be on the road, in Click & Collect or in the yard.

If the van is left running and you are not with it, then the vehicle is not insured.
DFL

oldfashionedplayer

Quote from: dfl on 18-04-24, 08:42PMDoes anyone have link to the current drivers handbook, been looking for ages
so... I actually managed to find this if you need it still..

tesco help not colleague help - search - "Customer Delivery Driver Buddy Checklist" -

its called "Customer Delivery Driver Buddy Checklist - what good looks like"

on the page it has 2 links, a checklist and a learning plan,

in the learning plan - page 16-17 of 22 and theres "Useful links" one of them is Drivers handbook  ;D


unfortunately doesnt say much in terms of the actual bit on idling, but at the bottom of the original is links for more policy bits that outline bits too and the bit i mentioned previously outlining Idling under - "Driver handbook - Road safety policies"

it does seem though that a buddy checklist and daily checklist thing says about idling from the handbook of "no idling", that was back in 2023, but still shouldn't be targeting just the one guy who's been noticed doing it / near his vehicle.

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