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Checkout training

Started by bornfree, 21-03-22, 06:02PM

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lackofinterest


Truthtalker

The checkout agreement doesn't apply to self serve checkouts so you will still be asked to train on there.
It's never as bad as you think

lucgeo

Why doesn't it apply?? A checkout is a checkout? If the customers don't checkout then they get their shopping for free  ???
Live for today. Learn from yesterday.

londoner83

At the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.

Nomad

A checkout is a checkout no matter its shape or form.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

Redshoes

Main bank checkouts is a lot easier than self service. The tills we have in store now are so much better than they used to be.

lackofinterest

we've nearly ran out of main bank chechouts :-X

StinkyPoo

Yeah, we have 10 in an extra! Rest self serve/says

Mickymouse1962

Quote from: londoner83 on 28-01-23, 09:20PMAt the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
ocupational health said I cant do anything buy security only

Sherwoodforest

@mickeymouse if you get redundancy you could get a job as a scarecrow surely,theres no difference in job role

2ndtimeround

Quote from: Mickymouse1962 on 29-01-23, 02:06AM
Quote from: londoner83 on 28-01-23, 09:20PMAt the time the agreement was signed there was no such thing as scan as you shop or self service......

And its a long standing legal precedent that agreements made today don't cover technical advances in the future.

You work in a shop, unless you have a sound medical reason as to why you can't operate a till its frankly ridiculous you can object to serving the customer. With the vast majority of transactions card payments you often don't even need to handle cash.
ocupational health said I cant do anything buy security only

Any occupational health report is simply a recommendation, it is then up to the company to decide wether it is feasible to implement the recommendation.
If you are classified as unfit for work on any area other than one that no longer exists then the company are more likely to end your contract on grounds of ill health than to offer redundancy.

Sherwoodforest

Checkouts is just using your arms,i really cant see how occupational health could exempt a security guard from checkouts,baffles the life out of me,

Bobmay

Tesco I am surprised still employee security directly.I know that will be going soon.

Redshoes

Quote from: Sherwoodforest on 29-01-23, 07:38AMCheckouts is just using your arms,i really cant see how occupational health could exempt a security guard from checkouts,baffles the life out of me,

Some people are just scared of handling money. The tills make this so easy though. They tell the colleague how much change to give and the smart tills weigh the money at every transaction so mistakes are easily found. We don't take the same level of cash as we did before Covid.

HalloweenJack

First self service in tesco was 12th september 2003 (Hove Express), so that checkout agreement was after they started rolling them out.

Sherwoodforest

#65
@halloweenjack rolling them out is not showing 1 store had them, the store I started in opened 2003 and never had them until quite a few years after.

lucgeo

If only one Tesco store had an operational self serve checkout in situ pre 2005 agreement, then their argument is null and void!
The self serve was installed into a Tesco store in 2003. The fact that all Tesco stores did not have self serves at the same time is irrelevant, as any roll out of new equipment can take Tesco years to implement into every store!
Live for today. Learn from yesterday.

HalloweenJack

#67
Quote from: Sherwoodforest on 31-01-23, 08:20PM@halloweenjack rolling them out is not showing 1 store had them, the store I started in opened 2003 and never had them until quite a few years after.

Hove was just the first one, Lemmington Spa started its own self service 2 days later and the roll out continued , i think it was 35 stores in 2 months, all before end of 2003.


arlo

Above is a link to the supporting collegues with serve pick and fill ...note under the collegues affected by the 2005 checkout agreement one of the compromises is they could volunteer to be trained on another department to allow a colleague of that department to support checkouts

person7

#70
Can I ask.. were we supposed to get training on the new checkout software?

We just upgraded tills in the past week and half of us had NO IDEA what to do.. a pain now needing to sign in with full email and password instead of 4 digit codes - scales take forever to weigh, takes VERY long time (over 5 seconds) before receipt prints off properly after paying compared to straight away.

NO bakery items (if you can call frozen cooked stuff a bakery) ever work and need typing in manually.. which takes 3 times longer as you now have to confirm the quantity and "go back" to be able to scan next item!

None of us have been trained to use this new software so naturally the queues are MENTAL this past week as its taking us a lot longer to do anything. - especially Tuesdays and Saturdays.

randomworker

Sounds like you have c**p management in that store. We just got on the job training and as we have headsets we can call on support. Plus we have QR code cards that we can scan with gun and we log right in instead of typing in email and password.  This QR code card also works with the PDA units so we don't have to manually sign into them either

BritishRacingGreen

Ooh - thanks for that Random. Didn't realise I could scan my QR card to sign onto a till. Pain in the bum signing on with email/password 🤣

whatajoke2019

T05co Till software being a bag of bull excrement aside the QR cards must be one of the (few) things the big T have implemented and have actually made life easier  :thumbup:

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