ok since the payslips changed to the new "ourtesco" website, my overtime showed up fine, and any overtime after cut off date showed as "retro"
the payslip i just got now im missing lot of my wage and only shows ONE overtime on a sunday (i did 4 overtime shifts in the past 4 weeks on some saturdays and sundays)
why are these not showing up? - it shows on myshift correctly except the saturday just gone as it showed i had a 165 miniute break not 75 minutes but my manager checked the system and said it was correct their end only 75 minute break in the long shift.
so why am i missing £100s and no "retro" or any overtime? anyone else have this issue? i should have at least 3 overtime shifts and 1 retro from the saturday just gone but...theres nothing - total hours not matching up whatsoever to myshift or my clock in overtimes.
what is the best way to get this checked as my manager, while good, has been useless and many other managers do keep having arguments with her!
EG: did the manager mess it up as myshift says i had 165 minute break when i took 75 minute, but she claims its correct their end, but no retro is showing on my payslip.
OR -- has tesco removed the "retro" feature and just not show overtime that week upcoming to payday until your next payslip like it used to? (i just want to make sure I've not been duped)
Tesco are trying to mess you about mate, they can't be trusted to get payroll right, every month I emailed myself the actual hours I did and most times took them to small claims court. The company needs trillion pound fines by these judges, sooner they go bankrupt the better.
Every time I read these stories related to missing pay I remember my first month at Tesco many many moons ago. It has got no better in the last 20+ years.
At that time we got a full attendance bonus for each week we fully attended. In my first months pay I was short 1 weeks attendance bonus, on enquiring I was informed it was because I did not work the Sunday in my first week.
Here's the rub(laugh), I got it for the other weeks even though I did not work the Sunday, on top of that I never worked a Sunday as my job was a Monday to Friday contract with occasional OT on Saturday.
Lesson, keep a record and also where possible evidence of hours worked, learn to understand payslip and check your pay meticulously every month.
How have you managed to see your wage slip. I am not in work until tomorrow so i cannot do what has been said about accessing it in Tesco store. I have heard there is an app somewhere you can use at home but cannot find it
just go onto ourtesco and use your tesco login.
The app is called Oracle HCM Cloud but it's basically the same as using Our Te5co through a browser.
does not work
Once you've set up the 2 way factor it works fine
how do i do that when not in store. finished for the day. went to line manager like lots of other people and she kept on telling everyone our tesco is back up now as normal but it is not. one person in store got paid just £100 and the line manager said they will need to phone up wages on monday or go on our tesco when they finish.
this is typical of tesco, the blind leading the blind and mis information being given by managers who do not have a clue when you can find them and when they are not hiding.
does anyone have the phone number for employees to contact at headoffice, want to talk about my wages
nobody there till monday now. even then you'd be wasting your time!!! all they care about is customer complaints and profits!! >:( >:( >:(
my friend phoned, said they went to their line manager and said our tesco is still not working, how do we do this new set up. they said they did not know and the only person who does know is off on leave until week after next, and i work in a tesco extra. how shocking. why do these managers get the big bucks when they do not have a clue. are they only employed to play hide and seek and to mess up holidays when you try and book them
is there another way to view wage slips without our tesco
Typical Tesco, an opportunity to simplify the payslips missed, instead new system makes it even worse. Now I have to manually work out retro pay into retro hours to check overtime is correct. Haven't attempted to work out if retro basic pay and sunday premium is correct. Guidance / help on this is to say the least pathetic and managers are none the wiser. Where is our so called union in looking out for our interest ?
Quote from: sunshineman on 11-11-21, 05:01PM
How have you managed to see your wage slip. I am not in work until tomorrow so i cannot do what has been said about accessing it in Tesco store. I have heard there is an app somewhere you can use at home but cannot find it
Our tesco. Com / colleague then click work and pay
Quote from: FireballXL5 on 12-11-21, 10:20PM
Typical Tesco, an opportunity to simplify the payslips missed, instead new system makes it even worse. Now I have to manually work out retro pay into retro hours to check overtime is correct. Haven't attempted to work out if retro basic pay and sunday premium is correct. Guidance / help on this is to say the least pathetic and managers are none the wiser. Where is our so called union in looking out for our interest ?
It's odd. First 2 payslips had retro and I got full pay anyway including the retro pay.
This time There's no retropay and missing overtime
But the new payslips have some data twice and I hate that holidays now show in hours not days!
Makes it LOT harder then the old slips even if it looks more modern!
Or is it just me? Either way my. Pay slip total. Hours are missing a good £100+ compared to. Myshift so I screenshot that and I'll ask my manager Monday or tomorrow if he is in tomorrow. As I have proof something isn't adding up
Quote from: NightAndDay on 11-11-21, 01:45PM
Tesco are trying to mess you about mate, they can't be trusted to get payroll right, every month I emailed myself the actual hours I did and most times took them to small claims court. The company needs trillion pound fines by these judges, sooner they go bankrupt the better.
That's why I check the myshift page every week to make sure my hours match what I did (I put it in my phone calander anyway so I compare with that) and I screenshot and keep. It until every payday... Cause I don't trust it! (and then I have the proof)
Unable to logon to payslipview from home desktop, cant access ourtesco because ip address invalid.
Anybody know how to view my payslip?
@extrastore. You need to first log into your account within your store on the store computers using your @tesco.com user account name and pw. You then need to search login and access the login section. You need to add your phone number, select all apps, and save. Then on the menu on the left select security to add in your choice of authentication. Once added in if I remember correctly you will be sent a pin code to confirm your identity. Then you have to wait up to 48 hours for the system to implement the data then you should be able to access the site ok ... But... yup 8-), it's still glitchy.
Anyhow, your manager should be able to help you setting up if you have any kind of difficulty navigating your way through.
Once able to log in, a new ball game begins trying to find what you're looking for :D 8-) :-X
Good luck :thumbup:
NB: If you enter via: https://www.ourtesco.com/colleague, just click work and pay to get to your wage slips.
If you enter via: https://login.ourtesco.com/portal, you need to type in the search box "our tesco" then click "work and pay" to view your wage slips.
Hope this helps once you're able to log in :)
Speaking of wage slips under the new system... I have a payment on PAYE, I don't even do shares so go figure. Are they using this crossover to rip people off I wonder ???
PAYE is Pay As You Earn, It's nothing to do with shares, it's a system which employed people fall under so that income tax, national insurance and student loans are done for you by your employer.
If you think your pay is wrong and your store is live on Work+Pay go on OurTesco, search for colleague help and then raise a query with as much detail as possible ie dates and shifts worked that you believe you haven't been paid for. Someone in payroll team will then get back to you.
Quote from: Shoestring on 13-11-21, 06:09PM
@extrastore. You need to first log into your account within your store on the store computers using your @tesco.com user account name and pw. You then need to search login and access the login section. You need to add your phone number, select all apps, and save. Then on the menu on the left select security to add in your choice of authentication. Once added in if I remember correctly you will be sent a pin code to confirm your identity. Then you have to wait up to 48 hours for the system to implement the data then you should be able to access the site OK ... But... yup 8-), it's still glitchy.
Anyhow, your manager should be able to help you setting up if you have any kind of difficulty navigating your way through.
Once able to log in, a new ball game begins trying to find what you're looking for :D 8-) :-X
Good luck :thumbup:
NB: If you enter via: https://www.ourtesco.com/colleague, just click work and pay to get to your wage slips.
If you enter via: https://login.ourtesco.com/portal, you need to type in the search box "our tesco" then click "work and pay" to view your wage slips.
Hope this helps once you're able to log in :)
Spoke to my line manager today, said she will look into it, then she vanished. Then i got told off someone else and not sure if this is correct, but they said you have to get the manager to provide you with a authorisation code. Loads of people on my department don't know if they are coming or going with the our Tesco. we have a lot of people in our store where the wages are wrong. one person who has been off sick for a month checked her bank and she got paid £110. All the manager said was to contact wages on Monday. I wonder how many other peoples wages are wrong. Why is it so hard for Tesco to sort out access to wages, and why do they keep getting wages wrong
First step is to go to your manager, next step is your manager and wages clerk. If they can't resolve they can escalate up the line. I don't think there is a direct contact for payroll in head office. We have paper wage queries forms. I suggest you fill out a form but keep a copy, ensure it's dated and has as much info on it as possible. Just putting "my pay is wrong" won't help. For example, If you have done lots of overtime you need times and dates so they can check on what is missing.
Biggest thing you can do is to clock in and out, if you don't clock for overtime the system won't know that you are in. Workload for wages and managers is huge going onto work and pay so a simple thing like clocking in and out for shift is necessary.
Also, holidays. It's seems that some holidays have not migrated over from the old system to the new. It's worth checking your holidays and letting your manager know if they are missing.
Employees should NOT have to spend such a huge amount of time getting their wages corrected.
Shameful >:(
Think i will be making a complaint to my store manager. Line manager said to contact wages to talk about the problems with my pay. Rang the number and after going through all the options, it then said something about any problems with wages go to colleague on our Tesco. Did not really catch it. If anyone has the link that the message said then please do send to me.
[gmod]Removed your last line, there are many posts giving opinions on MM. The answer to your question is, you are not alone.[/gmod]
I'm not saying that this is the case for you but most exceptions are down to people not clocking.
We have forms for people who have lost or forgotten their clocking in card. We have forms for shift swaps. We have holiday forms and even cancel and rebook holiday forms.
All above points are key to ensuring you are paid correctly. On work and pay your manager does have to put all the overtime shifts into the system, against a name but this is a huge bit of work. If it is not done but you clock for your overtime shift it has a paper trail via exceptions.
If you have your holidays booked. You ring in when you are sick, and you clock in and out for contracted shifts and overtime the pay can not go that far wrong.
If wages are wrong due to not clocking it is passing a very simple task on to another person to do on your behalf and increasing the workload of the wages clerk and your manager. If you blame your manager for wage errors and don't trust them, it's simple, just clock in and out. If you don't clock for an overtime shift your manager has to spot this and ask the wages clerk to do a manual clocking. If you are relying on this your pay will be wrong.
Trust me, your pay can be far wrong, mines been wrong 4 times in the past year, always clocked in and out, given them my holidays and reminded them by message / saying to them. I'm on holiday, and rung in sick and when back, same for overtime, any overtime I've put on a lets talk before the cut off period and still had same manager screw it up, we currently have 6 people waiting on being paid between 2 to 7 months of fighting for it and colleague help etc is just "you gotta deal with it through your manager now"
So I call bull on "if you do everything right you'll be fine", that's just manager speak for "I'm not taking the blame for forgetting to do something or not being bothered to do something"
It's always wrong 9.55 an hour ;D
Lol, even my flatmate who's an SM didn't get paid correctly (underpaid by a few hundred quid).
Honestly, the sooner this company goes belly up, the better. All the Michael Mouse SMs who try to somehow put the blame on the effected needs their heads on the chopping block.
Quote from: oldfashionedplayer on 16-11-21, 11:24AM
Trust me, your pay can be far wrong, mines been wrong 4 times in the past year, always clocked in and out, given them my holidays and reminded them by message / saying to them. I'm on holiday, and rung in sick and when back, same for overtime, any overtime I've put on a lets talk before the cut off period and still had same manager screw it up, we currently have 6 people waiting on being paid between 2 to 7 months of fighting for it and colleague help etc is just "you gotta deal with it through your manager now"
So I call bull on "if you do everything right you'll be fine", that's just manager speak for "I'm not taking the blame for forgetting to do something or not being bothered to do something"
Unless you are a small store format managers don't process wages. I don't know much about that side of things in small stores. In large stores managers only do exceptions and hand in holiday forms to wages. Wages clerks process wages.
I fail to see the point in let's talks reminding manager of holidays and overtime. If holidays are booked and in the system and you clock for overtime and contracted shifts you will be in the system. Contracted and booked holidays will be already be showing. Overtime will show by you clocking. With work and pay your manager should now put a name to overtime on the system before your shift. If this is not done it will show on exceptions when you clock.
The new work load that has come a managers way is to reduce exceptions and it's to move people in the system when they move hours or do overtime. This is not something that should effect pay. Exceptions still need to be cleared off and processed, they should be less with the work done before rather than after. Unexpected changes like sick should be only things showing but that's a side issue to your point.
Now on work and pay you can see your holidays on the app. If you can't view yourself you can ask for a print out.
Quote from: oldfashionedplayer on 16-11-21, 11:24AM
Trust me, your pay can be far wrong, mines been wrong 4 times in the past year, always clocked in and out, given them my holidays and reminded them by message / saying to them. I'm on holiday, and rung in sick and when back, same for overtime, any overtime I've put on a lets talk before the cut off period and still had same manager screw it up, we currently have 6 people waiting on being paid between 2 to 7 months of fighting for it and colleague help etc is just "you gotta deal with it through your manager now"
So I call bull on "if you do everything right you'll be fine", that's just manager speak for "I'm not taking the blame for forgetting to do something or not being bothered to do something"
Get in touch with ACAS if they are with holding your hard earned cash and take you under the minimum wage they will give you advice on what you need to do and hopefully whack the company with a large fine.
You will get your money, give them a week to get it into your bank which is a reasonable amount of time, if they try to tell you that you will get it in the next months pay simply tell the store manager you intend taking them to the small claims court (think its changed its name bit its the same thing)
It costs 30 quid to do but you will get that back if it gets that far (it wont) then ring the courts up to get the form or ring the union they can send them fill them and hand to the SM their bit and watch them pass out.
This is your money we are talking about if it gets to court Tesco will need to come up with a reasonable reason for not paying you and there isnt one so you will win. However it wont get that far it never does, the few times I have helped someone do it they got their money in 2 days.
MCOL Money Claim Online (https://www.gov.uk/make-money-claim)
Can be done online. You have to pay a fee but you get that back if you are victorious.
well my manger said they are still sorting it out and will check again next week. It is so shocking that you go to work and work hard and they cannot even get the wages right
Would somebody please explain what "Retro" is exactly. ?
Any amendments or backdated changes to your Job role or shifts (these can be absences, holidays, change of hours, overtime worked) after the payroll has been closed in the week we're paid, for Sunday-Saturday of that week, will show as Retro Pay on your payslip.
Or you could do what many in my store did and not do overtime as you know they'll screw up and it'll be another job for you trying to get the money you are owed. If you need extra money find yourself another job. With the party time 2/3 day contracts Tesco offer now your availability window will be massive. If you think Tesco's is heavy graft try Amazon or Hermes. The place is full or Polish and Romianians who'll turn the conveyor belt on at well over the speed Occupational health deem safe and have a 12 hour shift finished in 4. They know the agency they work through will just keep them late or sack them if they don't stay back to complete the nights parcels. Meanwhile the ops supervisors hide in the office not giving a care because the jobs completed every shift.
Quote from: Snailmale on 04-12-21, 09:41AM
Would somebody please explain what "Retro" is exactly. ?
Retro = old. For ex if you have 100 year old wardrobe in modern home you call it Retro.
The tesco MyShift i was told is not the true reflection of what has been enterered on the system the only true reflection is what is on the tablet .
So if this is the case what is the point of myshift it does seem like they bringout these apps/sites without a proper purpose. I would expect there to be an app where staff can do many things like look up shifts,check pay, book holidays etc.
Just a friendly reminder to all staff who have pay queries to make sure you try to resolve it in paid company time and not in your own personal time