verylittlehelps

https://www.thisismoney.co.uk/money/experts/article-7728793/ASK-TONY-wont-Tesco-Bank-help-deaf-person.html (https://www.thisismoney.co.uk/money/experts/article-7728793/ASK-TONY-wont-Tesco-Bank-help-deaf-person.html)


Tony Hazell for the Daily Mail

QuoteIt is rare for me to lose my rag with a company, but Tesco has driven me to the brink. I have found its attitude unreasonable, unhelpful and obstructive.

It has a legal duty to make reasonable adjustments so that those with disabilities have equal access to its services. I don't believe it has fulfilled these duties in your case.

A Tesco spokesman says:

Quote'We take the security of our customers very seriously and follow robust fraud processes to protect them. We also recognise the barriers faced by hearing-impaired customers and have a number of no-cost communication options available to them.

Shame they can't offer video chat as an option, my bank does although I've never used it.