Long story short, I had my bag stolen with my clock card so I had no way of clocking in, so I told the manager on duty straight away. He's my bosses boss, so I expected it would be fine. Then my manager returned and I told him, too. I was assured the hours would be put through. A week later, still no clock in card, and underpaid by over 40 hours. Went to my boss and sorted it out after looking through the correlation report. Following payday, I was paid for those missing shifts. But I was missing over 80 hours from that month, too. It took 6 weeks to finally get my new clock in card. I know it was over Christmas but it seemed way too long. I need that money and am now told there's only a certain amount of hours they can put through each month so I am likely to be waiting two more months to get my full hours. I was also due a 10 percent bonus on most of those hours which I now doubt I will if I have to wait two months to get them.
I've been doing well lately but this has really mentally set me back because I am a genuine and trusting person and I didn't expect all of my hard work to be for nothing. I already took a blow when my bag was stolen and my cards used, now to find out I'm not even worth putting in a few exceptions and getting a clock-in card within a decent timeframe, it's hurtful. I know it's not personal, but I do occasionally enjoy my job but now I can't stop feeling like mud on the bottom of their shoe.
But enough with the pity party. My main issue is my pay. What can I do about this? I will be getting another correlation report tomorrow but is there a way to get paid immediately? Or at least all hours on my next pay? I don't want to be waiting months to be paid what I am owed.
Your manager could of put your hours in manually. Plus a clock card only takes 1min to make.
If they cocked up your hours despite your numerous conversations with boss and bosses boss, it is the responsibility of the store to ensure you are paid correctly for hours worked!
Don't let the 'we can only put through x hours' BS fob you off, they can get a BACS payment made via payroll for a quick resolution, but clearly they trying to pull a fast one!
Tell them again you want your hours paid in full within the week, or you put a grievance in with the caveat that an employment tribunal would find in your favour for unpaid wages! Unauthorised Deduction of Wages is the line you need to give them!
Good luck
Quote from: fscer on 12-01-21, 09:56AM
Your manager could of put your hours in manually. Plus a clock card only takes 1min to make.
Just ask them when they are going to pay you your Unlawful deduction of wages or would they rather you seek legal advice ? It would have taken 2 minutes to reprint your clocking card and your Manager is at fault here as they have not done their exceptions. Be strong stand up for what is yours and I would put it in writing.
So are you a flexible worker? If not and these are your normal hours how have these been entered as surely there would need to be a reason code to enter.
I Suspect the line of "we can only put through so many hours per month" is because they'd have to explain why they were over budget for that month if they were to put an extra 80 hours through.
There is a limit to how much overtime can be put through as AdHoc overtime. Currently it is only possible to put through 23.75 hours a week. However, it would be possible to add more by putting it through as Sunday overtime and Bank Holiday time as well (23.75 hours for each). It won't go through correctly in terms of hours but the monetary value will be correct due to the premiums paid for Sundays and Bank Holidays.
A wage advance is also do-able but the problem with that is that you will lose approximately 33% on Tax and NI as it is an advance and Payroll 'don't/can't' be sure of the correct tax code to use.
As to the clock card, I don't know what its like in your store but if its anything like mine, a new clock card will have been made but not passed on to you by your manager. I've just received details for a new starter from 11 November today because the manager didn't hand out the paperwork needed despite me asking him every week and writing on the exceptions every day. Unfortunately, its now too late to ensure that the colleague is on the correct tax code and they will have to deal with HMRC directly.
I believe everyone who worked at Tesco last year who is on under 50k a year (everyone except for cat 4 London Fuel Site SMs and above) is on the 1189L, BR or whatever the code is for married couples tax relief, We normally would be on the 1250L tax code but due to last tax years 14 pay period debacle I believe they've adjusted this by the lower tax free allowance this year.
There could possibly be very few on the HR tax code at Tesco, my last 2 payslips with them were such.
1288M marriage allowance.
Big cockup with pay, mgr could easly pass note to wage clerk for manuall corection of exceptions or do it itself.
One think is annoying with heavy underpayment. They deduct your pension from NET pay instead gross one so you cant benefit from tax relief (if you qualify for it).
I never understood pensions being deducted from net pay as that essentially means you'll be taxed twice (from the payslip at 20% and when you retire). Would be better off not having a pension in the scenario.
So long as you can prove you worked the hours you have been underpaid then go to the small claims court, its easy, cheap and you are guaranteed to win. Tesco would have to show why they have underpaid you and refused to correct it and why that is a reasonable thing for them to do. Something they will not be able to do there is no reason not to pay you the company takes hundreds of millions a week and can not argue they are short of money.
Short story. A few years ago my mate was owed a couple of hundred quid this was back when compliance managers first made an appearance anyway every month he was assured he would get the money in the next pay packet. Needless to say it didnt happen so after 3 attempts (months) I as the union rep at the time got him the form which he duely filled in informing Tesco of his intention to take them to the small claims court (not called that now but essentially its the same) he included a paragraph that said they had 1 week to comply before he put the papers in, something you need to do to show the court you are giving the company a reasonable amount of time to comply.
Then he handed it into the personel manage (i would go straight to the store manager now).
Well..... It was funny. Inside 10 mins the compliance manager had been summoned and asked why his money had not been forthcoming much spluttering later it was agreed he would be paid by bacs inside the week.
So he got his money minus tax and all was well.
Quote from: lordadmiral on 12-01-21, 05:11PM
1288M marriage allowance.
Big cockup with pay, mgr could easly pass note to wage clerk for manuall corection of exceptions or do it itself.
One think is annoying with heavy underpayment. They deduct your pension from NET pay instead gross one so you cant benefit from tax relief (if you qualify for it).
"Big c**k Up" - Really? You don't actually believe that do you? More likely they've done it deliberately to save a bit of cash & make themselves look good. Or they could'nt give a toss cos you've already done the work. I've had it done to me. Despicable p**s Takers.
@Teddybonker,
My thoughts about underpayments are quite extensive and mostly negative. Very rarely it's a genuine mistake but such mistakes are usually about single shift, for ex when you change holidays and mgr put BH instead PD.
In my current store we had 4 new starters several years ago. All worked full time, but had 2-3 days contracted. Head office blocked our OT and management knew about it but kept asking people to come to work. I was a TL so knew about the money we had (not).
Answer to question how you plan to pay them was, " not to worry, they get it next month". Well next month arrive and still no money. People been used for 3 months nearly.
They got the money but one guy left straight after receiving it. Others got full time jobs. So yes that treatment was deliberate and most extreme i seen in nearly 15 years at Tesco.
Of course they quit 5 years ago because of bad treatment like telling one guy that working 20 cages of yoghurt plus milk dollies is not enough, forcing a woman with kids to change her days because they (mm) say so, or guy wearing cast on broken hand was expected to fill drinks.
Company sucks and unfortunately some are hit hard, very hard.
I have for a long time believed that these mistakes are deliberate overtime especially
Make a mistake staff mentioned when staff were paid said yes ok will ensure it’s paid next time ( hoping staff forget it happens.
We still have staff who have never seen there payslip as don’t know how to download, I think the big t have a duty to help those people.
every time i have ever done overtime its always wrong, hence why i haven't done overtime in 10 years
Hi there, hoping someone can help, left the company a while ago and back now in a smaller express store, just got my offer letter and it says my hourly rate is 8.72? Currently 24 on a temporary contract, I had been under the impression pay rate was higher? Is this lower due to temporary contract or a probationary period?
Many thanks.
[gmod]Post moved here as a more suitable thread.[/gmod]
Minimum wage is £8.91 per hour for anyone over 23, most likely an old template letter has been used with old wage details on, cant help you with the current wage for a CA in express as I left the company a while back but I'm sure someone on here can advise.
Starting rate for Store colleagues is either £8.91 or £8.93 I cannot remember which of the two it is.
Once you've 3 months service it will go up to £9.55.
This is regardless of Express, Superstore or Extra format.
Quote from: Me2015 on 12-01-21, 10:05AM
If they cocked up your hours despite your numerous conversations with boss and bosses boss, it is the responsibility of the store to ensure you are paid correctly for hours worked!
Don't let the 'we can only put through x hours' BS fob you off, they can get a BACS payment made via payroll for a quick resolution, but clearly they trying to pull a fast one!
Tell them again you want your hours paid in full within the week, or you put a grievance in with the caveat that an employment tribunal would find in your favour for unpaid wages! Unauthorised Deduction of Wages is the line you need to give them!
Good luck
this, its literally writing a name on a new card.
I fail to see how wages can be wrong if you clock in and out. You are automatically paid for your clocked hours. There have been a few people who had holidays fully booked on the old system who show on work & pay with no holidays booked. This not many people though and should be sorted via exceptions if not by The computer work done to request overtime.
Hundreds of people have been paid incorrectly last pay day including SMs in Express group, the AM said it was technical issues configuring work and pay and they all should be paid correctly in the upcoming pay period.
Anyone seen the joke of our Christmas bonus on our Tesco pathetic.
Quote from: Redshoes on 02-12-21, 09:13AM
I fail to see how wages can be wrong if you clock in and out. You are automatically paid for your clocked hours. There have been a few people who had holidays fully booked on the old system who show on work & pay with no holidays booked. This not many people though and should be sorted via exceptions if not by The computer work done to request overtime.
This... This is why the employees hate management and higher ups... it's always the "if you clocked in, if you did this, it should be right" - My wages have been wrong 4 times in the past 8 months.... I've always set off from home at 9:30pm, got to work for 9:37-9:40pm, clocked in Immediately. (Yes Immediately, as always done), I clock out at at 7:00am or 6:58am (along with my colleagues).
My Normal pay has been affected before, by missing £200.... WITHOUT taking any holidays or sick days... and the management response to that? "you'll be fine, you can live without it for a month" - Thats Most of my wages......
Its worse when taking holidays, I've given them Lets Talks & Pay Review forms with all the details on them of my Holidays. (same if i'm doing overtime), to make sure I get paid... and surprise surprise.... Guess what's missing? - "-xx.xx Unpaid Hours"
in my time at my store with the "personnel managers" that we had, I made 3 quit from grievances over the years due to the pay problems by SAID management..
And don't forget, the half a**ed system that the payslipview and stuff are on that have THAT many issues for colleagues rather than the paper stuff.. it's hard enough to view it to fix it these days...
So "failing to see how wages can be wrong" comes across to us as "Company is right, Colleagues are wrong, couldn't care less if youre paid right or wrong"
Quote from: NightAndDay on 02-12-21, 09:26AM
Hundreds of people have been paid incorrectly last pay day including SMs in Express group, the AM said it was technical issues configuring work and pay and they all should be paid correctly in the upcoming pay period.
I don't work in small format so I can't comment.
I can comment on exceptions on my store though. Most are miss clockings. I can only comment on what I actually experience. I don't fully trust word of mouth. Things change as word spreads, the story changes.
It's not word of mouth for me, I had to lend my flatmate the SM some money because he was underpaid.
exactly, definitely not word of mouth, just seems to be living under a rock avoiding it all.
Shut up with the moaning. You've got 3 months of Disney+ for free, and hopefully some xmas colouring in pictures in the canteen.
Quote from: Hammer10 on 02-12-21, 09:29AM
Anyone seen the joke of our Christmas bonus on our Tesco pathetic.
what Christmas bonus???
Have had the same problem over the years. Currently I'm having problems with breaks (we don't clock in our out for them). I' m losing 0.5 hours for every shift in every overtime. Fortunately we have an excellent admin assistant that resolves this.
The best way to resolve the problems is to make up a spreadsheet showing all hours worked and mirrors the new payslip online for categories. Give this to the Admin Assistant with a printed copy of your payslip, outlining where any discrepancies have occurred.
Quick question on payslips. (sorry it's slightly off tangent)
Is there anyway to access old payslips (previously on payslipview). We (in store) moved over to Work and Pay in June/July - so older payslips are not showing?
Surely Tesco should still provide us access to at least 12 months' worth?
Legally you should have access to the past six tax years. For the P60 at least.
Quote from: barafear on 10-01-22, 04:37PM
Quick question on payslips. (sorry it's slightly off tangent)
Is there anyway to access old payslips (previously on payslipview). We (in store) moved over to Work and Pay in June/July - so older payslips are not showing?
Surely Tesco should still provide us access to at least 12 months' worth?
Payslip view website is still there you can still access it
It asks for an authentication code. Is that on the new latest payslips?
Doesn't for me when did your store move to work and pay on tesco help it says once you migrate to work and pay you will still have access to payslipview for 3 months.
From colleague help
P60's: For colleagues who have not moved to Work & Pay you will be able to retrieve historic P60's in Payslipview. This data is purged 3 months after a colleague leaves Tesco so you should download these before you leave. After this time, we are unable to retrieve the actual P60 document and will instead provide you with a Statement of Earnings. This document contains the same details as the P60.
For colleagues on Work & Pay only P60's created since moving to Work & Pay are available for you to download. Simply log in to Work & Pay and select "View documents". Any P60 documents created before you move to Work & Pay will be available for a period of three months. After this time, we are unable to retrieve the actual P60 document and will instead provide you with a Statement of Earnings. This document contains the same details as the P60.
Quote from: barafear on 10-01-22, 04:37PM
Quick question on payslips. (sorry it's slightly off tangent)
Is there anyway to access old payslips (previously on payslipview). We (in store) moved over to Work and Pay in June/July - so older payslips are not showing?
Surely Tesco should still provide us access to at least 12 months' worth?
For payslips https://colleague-help.ourtesco.com/hc/en-us/articles/360050499272-How-can-I-get-a-replacement-P45-P60-or-Payslip-duplicate-document
You've to submit a form on colleague help for work and pay storees
https://colleague-help.ourtesco.com/hc/en-us/requests/new?ticket_form_id=360000820771
I've been told on many occasions (to pass on to staff) that they limit how much they will put through due to their original errors so you don't lose more than you otherwise would to tax and other deductions. I don't know how true that is! But if you tell them you will be short on things such as rent, or unable to pay travel to work and so on, you should be able to push them to do something in a much more timely manner
My store has a locally produced manual clocking form for those who have forgotten or do not yet have a clock card. Has to be signed by line/duty manager.
Hand one in, keep a copy on yr phone, job's a good'un.
I forgot to say, in my store also, a note is made, and text on group chat to make sure the person coding exceptions is aware the next day. There is no reason people should be missing pay, and it should be treated as a priority to make sure staff are paid correctly. And this is on W&P, where they initially claim coding exceptions isn't possible (it is!)
People need to put their view's in the what matters to you survey. Everybody needs to fill it in. I would post the web site but I used the QR code instead. To many people moan but then they hide behind the " Nothing ever changes". Stand up and be counted.
https://survey.euro.confirmit.com/wix/0/p725109366570.aspx
They ask you for feedback and then do what they want to anyway. They couldn't care less what we think.
Ahh..the same old, same old! When they went online for colleague survey, the first few years it could be manipulated by giving feedback online and in store...all negative, all highlighting the same issues, and what was done?? Sweet FA! Only the medium to good feedback was put on the notice board!
I recall the GSM telling me that the next survey, they would be checking the I.P. Addresses of those completing the survey online :D :D :D this is Tesco mate, they can't even fix their own systems, never mind attempt any hi tech stuff! :D :D :D
Would be funny cause the I.P for 300 fakes would be from the one doing the legit one 😂, Chasing an I.P would be just pointless, told them time and time again, 1 login code linked to each employee number, sent out, tesco nothing to do with it, only from the other side... No way of manipulation and then can chase up those who haven't with algorithms if need be as each is checked off if they really wanted everyone / as many to do it as possible....
Since it would be an outside company, they can just keep all the employee details anonymous anyhow.. Would still be more secure than tesco cr*p
Quote from: Happy Days on 26-01-22, 01:55PM
People need to put their view's in the what matters to you survey. Everybody needs to fill it in. I would post the web site but I used the QR code instead. To many people moan but then they hide behind the " Nothing ever changes". Stand up and be counted.
Thing is plenty of people used to put exactly how it is on all these surveys and would you know it, results come back saying all is well, the entire thing has been a farce for the last ten or so years, at one point it was taken seriously and managers could well have awkward questions to answer for a bad viewpoint as it was then called, now apart from a few action plans that get forgotten about after a week nothing happens/
I treat it as an extra 15 minute break. I know nothing will change, at least not for the better. But like I said, it's an excuse to sit on my backside in a comfy office chair, eat a Kit-Kat and get paid for it.
This must be what managers feel like every day! ;D
Quote from: Happy Days on 26-01-22, 01:55PM
People need to put their view's in the what matters to you survey. Everybody needs to fill it in. I would post the web site but I used the QR code instead. To many people moan but then they hide behind the " Nothing ever changes". Stand up and be counted.
I filled that out talking about how overworked we all are, burned out, feeling the pressure, etc. They've responded by clamping down on our breaks, keeping an eye on us via cameras, more hours, more jobs. It feels like they are punishing us rather than coming up with solutions to actually make us feel like we are worth something. It's actually ridiculous.
The feedback has gone back to your store, and the SM has not liked it >:(
You all just work to rule, do the jobs and hours you're paid to do, and take the breaks you're supposed to take and the correct mins per break!
Regarding the use of cameras, these are for security purposes only, and cannot be used to spy on staff productivity. If you are pulled up on anything, such as being filmed talking, timing of breaks, work productively etc...then you place a grievance against the store, for misuse of the store CCTV monitoring!
We always used to put management when it asked for job role on Viewpoint and then go as negative as possible. Very awkward results for them ;D
I'm surprised the viewpoint is still used ??? As it's obviously a big joke!
When it first went online, and the choice was doing it at home or instore, we ended up with more colleagues giving feedback than employees in the store! Also the ages, ethnicity, genders, religious persuasions and sexuality preferences all in a small SS out in the sticks :-* :D :D :D
Was w****r a common theme ;D