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Physical attacks/threats on staff.

Started by fatty, 04-11-07, 03:17AM

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Tweedle Dum

look at it from a female member of staffs point of view,being grabbed at and then spat at by a memeber of public who hasn't been in the country very long and is claiming every benefit available to him yet never worked a day in their life in a religion that values males above females. and yes bushido i would have gone in all guns blazing and gave him what he deserved, maybe this is just the type person i am or the fact that if a manger and union isn't going to defend me i may as well get sacked for something worthwhile because lets face it if the customer had have got a ban from tesco stores and......... WHAM down goes the race card and negative press towards tesco in the local press.
Please don't think you are/have worked in atore whee these threats haven't been made to G/As,managers and security staff, the store i used to work at was bang in the middle of one of biggest drug dealing communities in the area where deals regularly take place on the car park

gomezz

Quote from: Tweedle Dum on 12-09-08, 11:31PM
look at it from a female member of staffs point of view,being grabbed at and then spat at by a memeber of public who hasn't been in the country very long and is claiming every benefit available to him yet never worked a day in their life in a religion that values males above females.

You could get all that about a person just by them spitting at someone?  Impressed am I.   8-)
"The progress of the kart is more important than its direction"

scorpio68

I was shopping with a trolley in my uniform. I passed a lady who was stood in the middle of the aisle with her trolley behind her. i quickly passed in front of her and she tutted.That was it.i just calmly said " what do you expect you are in the middle of the aisle".And carried on.Everytime I saw her whilst shopping I just blanked her out , But no she had to carry it on. she kept coming back at me saying i was rude.In the end i just told her "for godsake give it a rest you stupid old cow" Now if I was a shopper without uniform on would she of been so rude? Dont think so...Oh she never made a complaint.Then I saw her out of work in a bank ...boy was I tempted but no i kept my cool.

fenlander

first store i worked at i was on back door but as it was near xmas i was asked to do an hour on checkouts my first customer started off ok  but as the bill mounted to £200 he got more abusive shouting at his wife to get this and that and having a go at myself for being slow. He was then asked by checkout manager to leave the store which he did, I was asked if i wanted a break to get myself together i said no and carried on. All the customers i served afterwards seemed to be oap`s who gave no trouble .

stardust

QuoteShe was putting the customers shopping through maybe a few banannas and a few 6pints of milk, this was the time when you could use the milk tokens for so many pints at a time, anyway the customer had decided that he could pay for the whole shop with his tokens when he was told politly by the cashier that he would have to pay the remainder of the shop that wasn't milk in cash

Correct me if i'm wrong (sorry I know its been a while since this posting) but arent these tokens used now for baby milk, fresh milk, fresh fruit and veg or is that just in the area I live?
We have been told we can use them all against shopping providing its food and nothing else

The Mrs


fatty

Just a reminder for all staff and managers.

If you have been threatened OR FEEL threatened by any person in your workplace it is your RIGHT to make a complaint too the POLICE. This is as well of course as logging the incident in your store.
I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.
G. K. Chesterton (1874 - 1936)

The Mrs

Tesco cancels deliveries to estate after three attacks

http://www.tottenhamjournal.co.uk/content/haringey/tottenhamjournal/news/story.aspx?brand=TWGJOnline&category=news&tBrand=northlondon24&tCategory=newstwgj&itemid=WeED12%20Nov%202008%2014%3A58%3A08%3A173

I empathise with the elderly customers who have been affected but Tesco have a duty of care to their staff. Drivers cannot be sure of their safety on this estate, Tesco have got this right.  Well done them :)

See, I can give Tesco praise when it's due  ;)

Chubbychaser

If my memory serves me correctly, DHL have stopped delivery to the surrounding of North London too.  >:D

The Oracle

I had numerous occasions of verbal abuse from customers whilst working for Tesco; on the whole I didn't bother to report them because I just accepted that unpleasant and ignorant people are an unfortunate 'side effect' of working in the service sector.  However, when a customer called me "F***ing pathetic" because the large chicken he had selected wasn't large enough and then hurled the offending item at me across the counter, I did report it to the duty manager.  Despite the fact that security had caught the incident on camera, and the fact that another member of staff vouched for the fact that I had done and said nothing untoward, I was told by duty that I must have done someting to provoke the customer and he was allowed to continue shopping in store.  Nothing was logged and I was told to improve my customer service skills!

Jaycloth

So who exactly is "F***ing Pathetic"  (?)) I fail to understand this mentality from those who should be supporting staff.

stardust

I did report it to the duty manager.  Despite the fact that security had caught the incident on camera, and the fact that another member of staff vouched for the fact that I had done and said nothing untoward, I was told by duty that I must have done someting to provoke the customer and he was allowed to continue shopping in store.  Nothing was logged and I was told to improve my customer service skills!
[/quote]

...And you let that happen! why did you not raise a grievance against the Duty. You are not there to take that kind of abuse and no support from your Duty is just as bad as the customers behaviour - in fact worse as they do have a duty of care and should support the staff especially if you have a witness that you conducted yourself correctly. What gives that Duty the right to accuse you of being in the wrong when he/she had no information.  >:(

The Oracle

Thanks Jaycloth, you took that thought right out of my head  :P

Stardust, believe me, I'm not the type to just let something like that happen without protest but I was outside of 'the magic circle' and had already seen what happened to others who tried to bring grievance procedures; confidentiality was non-existant and the person making the complaint would find themselves ostracised by their colleagues.  What people are willing to say off-the-record and what they're prepared to say during an official meeting are two very different things.  It was like playground behaviour where people felt that by allying themselves with the complainant, they'd then become the target of the bullies.  They were, on the whole, correct.  Unfortunately, they missed the point that by sticking together we could have forced changes to be made.

Jaycloth

This cannot go by un-remarked upon. It is far too serious. The Oracle, If what you say is correct, and I don't doubt you, there has to be a change in procedure. If a staff member cannot put in a grievance without fear of persecution, then the present system is worthless. We have at our disposal a confidential phone line, that could be used in serious cases of bullying or intimidation, but plainly, would be impractical for "everyday" grievances.
Is it not possible for grievances to be handled out of store/depot and in camera, with witnesses identity protected from "the accused"? I would welcome comments from managers and reps on this, as it is a very important issue.

The Mrs

This isn't an everyday grievance. It's attempted assault. You were within your right to call the police. Failing that, the Confidential Protector Line would take you through to HO Tesco Security who would have to investigate, they have the power to come into your store, request the CCTV, request the log book, and they would have seen for themselves that you were not supported by your Duty Manager - retraining would have followed  >:D

This should have been done at the time, but as you are talking about the past I expect it's too long ago to do so now.

The Oracle

Thanks TM, and you're right, it's far too late for me to do anything about it but the information may well be useful for friends who still work there.  I just wish I'd found this site earlier then maybe I wouldn't have felt forced to leave  :(

fatty

I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.
G. K. Chesterton (1874 - 1936)

ali p

My Dad is on security for tesco. He was involved in an incident recently involving shoplifting. A member of staff alerted that some thieves were operating, they were observed and detained, three i think in total. Police were involved and the case has gone to court,so i can't say too much and i don't know all the details but during them being detained my dad was pushed and was caught from going into the floor, not sure whether this was before the police arrived,and to be honest i don't like questioning him too much as i know it has shook him up he is 67 at the end of the day. It is playing on him because the parties have pleaded not guilty so he has received a date when he has to attend  court as a witness.  I can see it is worrying him as he is not used to that sort of thing. I can see them getting off with that too.

Seanmclude

Dot com driver attacked while doing rounds this evening. Its the route that keeps on the good side of the town/
Drunk kids attacked the van and when he tried to stop them they came upon him.

Very shook up from what i could see. Will get more details when i can.



RttK

We had a guy the other day verbally abuse one of our cashiers because she wouldn't serve his friend rolling papers for tobacco... he entered and claimed the guy was 30 and shouted verbal abuse at her... but left before the manager (myself) was called... when I was told I asked the guys to let me know if he came in again.. came in the day after, completely p**sed and didn't really want to listen to any of it!

Nevertheless, he's been warned that violence is not tolerated and any further breach of this will lead him to be banned from the store.. the only reason I didn't kick him out there and then was 'cus I was the only male there (We're an Express) and I'm not too big myself, and he was. He also told me how he'd just come out of jail for armed robbery.. and as I'd just come from the warehouse, I wasn't even protected by the till counter! I guess if he starts again I may well call the police to escort him for me :)

Mr BOB

I know we're not supposed to fight back or answer back if customers give us abuse, but sod that! If a customer ever attacks me, they'll get it back!

Seanmclude

Had a member of the CSD in tears today. A really horrid man ranting and raging at the lady because she wouldn't give him a refund on something. The ladies that are on the CSD are normally like steel when facing customers like this but today every customer was horrible to us.

Why haven't you got this
Why haven't you got that!


Tweedle Dum

bit off topic for tesco staff but i now work for a council on waste management(bins,recycling and green waste to you and me). but the amount of abuse we get from people while trying to go about our business is unreal. on the crew i'm on alone we have had 5 seperate threats of violence and countless more acts of verbal abuse just for being in area(the same area i might add) or due to leaving things in the recepticle we're picking up due to contamination. we have now had to have our wagons equiped with a message warning the public that the police will be involved in the event of any physical or verbal abuse.
but thats only if u have a witness of course if not the customer never did anything towards u and u must have provoked them!

The Mrs

... Just four hours earlier, a gang of youths hurled a brick at a Tesco delivery van half-a-mile away, then attacked the driver as he drove through Canon Street Road. The 45-year-old driver was later treated for a head injury and needed seven stitches.

Cops said the youths were Asian, who were wearing dark tops and may have been seen outside a fast food restaurant earlier.

The new Tesco Metro supermarket in Stepney's Commercial Road was targeted at the weekend when several windows were smashed and the words 'kill Jews' was daubed in paint.


http://www.eastlondonadvertiser.co.uk/content/towerhamlets/advertiser/news/story.aspx?brand=ELAOnline&category=news&tBrand=northlondon24&tCategory=newsela&itemid=WeED13%20Jan%202009%2020%3A43%3A18%3A030

Sickening  :p:

stardust

#99
QuoteThe new Tesco Metro supermarket in Stepney's Commercial Road was targeted at the weekend when several windows were smashed and the words 'kill Jews' was daubed in paint.


Sickening  :p:

I wonder if this would be treated as racism...dam right it should. I agree The Mrs its sickening  :p:

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