verylittlehelps

A while back I found this on the Social Responsibility page of the Tesco Corporate Responsibility site, under the Human Rights Section.

"In 2003, in addition to our established Grievance Procedures, we have launched a new confidential Protector Line for our staff to call if they have concerns about whether something at work is legal or in the public interest. This should help us be more aware of possible problems such as theft, dishonesty and practices that endanger our staff, customers or the environment, so that we can
take any appropriate action."

We asked everywhere, no-one seemed to know about this. So, I got in touch with Head Office. Five days later I had the phone number.

XXXXXXXXX Updated - please see http://www.verylittlehelps.com/index.php?topic=222.msg82016#msg82016 (http://www.verylittlehelps.com/index.php?topic=222.msg82016#msg82016)

I rang the number. I asked a few questions. This phone is manned 24/7. It goes straight to Cheshunt. They call themselves Tesco Security. You can speak to them anonymously (don't forget to put 141 before the number so that yours is withheld). You can report crime, intimidation, bullying and H & S issues. Depending on how serious it is it can be "escalated" to Senior Management to be dealt with immediately.

With all the H & S issues that are being posted on this site I thought you should all know this number.

As I said, I got the information, I haven't actually tested how effective they are at resolving problems. Please, if anyone uses it could you post back here to let us know? You don't have to tell us why you called them, just whether it works and did they really help.

The Mrs (Administrator)

it has been tried in magor bod ended up talking to ptm and asked not to ring it again apparently sets off alarm bells all the way up the line?

Thats exactly what it should do ... thats what it's for ... to get things to the top. The PTM had no right to tell this person not to ring it again! It's there for employee's to ring and if the PTM has a problem with it maybe the PTM should have been more aware of what ever was going on in the first place. Another one that's c**p at his/her job.  :(

However, how did the PTM know who it was ... this number is supposed to be anonymous?

The Mrs (Administrator)

Absolutely no idea but I will find out and let you know but I think the context in which it was put was if anymore of it happens the come see me first, rather than don't dare use the number.

OK, I'll take back the c**p bit ... cos thats a fair point. You should try talking to your managers about a problem first ... but if they refuse to listen, or don't act on information about a dangerous situation ... then thats what the CPL is for.

However, when I rang them I was assured that calls would remain anonymous ... so anything more you can find out about that would be very appreciated darkside ... thank you.

The Mrs (Administrator)

the tesco security bods are really quite efficient... you may recall some time back 18 months(ish) that 3 shift managers were dismissed for having downloaded something to their pc.... so yeah it works

regards

ihadenough

Remember it well but that was Info Sec and they don't miss a thing!

First of all ... anyone admitting to that here would be very silly, wouldn't they? We know this site is monitored, any admission would immediately alert them and then, well, it wouldn't be undercover anymore, would it?
Secondly ... as you were the one originally asking for this information in your other topic ... your move ...  ;D  ;)  >:D ;D

The Mrs (Administrator)

Easy enough to solve the monitoring problem; we find out which users have registered and never posted any messages, and the admins bar all anonymous ability to view the forums, then we just weed out the rest of them via IP address.

Or we just feed them misinformation? That'd be fun.

this is a signature. hello.

Freedom of speech is a wonderful thing don't you think ;)

praemonitus, praemunitus

The confidential Protector line is advertised very well in our store.

I may ring them later about a security issue. ;)

If I were two-faced, why would I choose this one?

i along with another phoned the protector line on separate occasions,and when the lass came in and took details ,all she said was that"i cant go against a fellow manager".so in my store the poster with the number is just for show.!!

Is it just me ... or do people not understand the meaning of CONFIDENTIAL.

Growler ... obviously you gave some of your own personal details for them to know you were talking about "a fellow manager". And what's this about ... "when the lass came in and took details". Came in???

What happened to anonymous calls being acted upon?

The Mrs (Administrator)

I went to my HR Manager to ask for more advertising to be put about the store rather than the 4 by 6 card on the board (which no one has ever noticed).... she maintains that there is no other information available and suggested I call on the Union!

I told her that it wasn't anything to do with the Union .... she maintains that it runs hand in hand with the Freedom From Fear Campaign .... as far as I am aware this is poop!  She also maintains that when she rang Tesco HQ they told her that there were no posters or leaflets to use in store!

Any chance of some more information anyone?

Value Bread Buttie ..... what kind of advertising do you have in your store and where can I get hold of some??

A Little Older ... Getting Wiser!

If you have no luck getting information on this site, perhaps you could photocopy several copies and display them in prominant areas  and in changing rooms etc? Even on the back of toilet doors would make them visible to staff!

Thanks for the suggestion Anne ... will see what I can come up with :)

A Little Older ... Getting Wiser!

Changing rooms? What changing rooms, lol.

Its on like Donkey Kong beeeaaattttcccchhhh!

Staff changing areas, Shady.

Thanks mrs it flaming works !!!!!!!!!!!!

Tesco's best buy's ******** Buy 1 get 259.636 shares------ free !!!!!!!!!!

Glad to hear it, LT  ;)  ;D

The Mrs (Administrator)

Careful Anne , that`s how i got caught out at my last store , someone got peeved and decided to do a bit of detective work !!

"He that wishes to see his country robbed of its rights can not be a patriot".

What were you doing in the ladies locker rooms? LOL!  ;D

As an update:

http://www.tescocorporate.com/page.aspx?pointerid=2C8F604AACC54868963C4121B14294BD&faqelementid=D596AC24900F42BDB843BB8)6B73CE9E

Human rights policy
Tesco is committed to upholding basic Human Rights and supports in full the United Nations Universal Declaration of Human Rights and the International Labour Organisation Core Conventions. We are committed to the following:

- We will treat all employees fairly and honestly regardless of where they work. All staff will have a written contract of employment, with agreed terms and conditions, including notice periods on both sides. All staff are entitled to reasonable rest breaks, access to toilets, rest facilities and portable water at their place of work, and holiday leave in accordance with the legislation of the country where they work. All employees are provided with appropriate job skills training.

- We will pay a fair wage reflecting the local markets and conditions. We always meet the national minimum wage and this is a key factor which we take into account when looking at pay and conditions.

- Working hours shall not be excessive. They shall comply with industry guidelines and national standards where they exist.

- Employment must be freely chosen. Overtime shall be voluntary. We will not employ illegal child labour, forced or bonded labour or condone illegal child labour, forced or unpaid overtime.

- Employees have the right to freedom of association. We recognise the right of our staff to join a recognised trade union where this is allowed within national law.

- We provide a safe working environment for our employees by minimising foreseeable risks in the workplace. All employees receive regular health and safety training. We provide proper governance for health and safety.

- Tesco shall abide by the non-discrimination laws of every country where it operates. It does not discriminate unfairly on any basis.

- We will not use, or condone the use of corporal punishment, mental or physical coercion or verbal abuse. Tesco has disciplinary procedures for any member of staff whose conduct or performance falls below the required standard.

- We have formal grievance procedures through which staff can raise personal and work-related issues.

- Tesco has Codes of Ethics that govern relationships between employees, suppliers and contractors. The Compliance Committee regularly monitors adherence to these Codes.

- We ensure that our store security arrangements do not infringe Human Rights and are consistent with international standards for law enforcement.

Any employee who suspects infringements of the policy or any of the above has the right to inform us without fear of persecution.

We will investigate any allegations of infringements of the Human Rights Policy, and take appropriate action as necessary. Serious breaches by employees will be considered gross misconduct, and may lead to their summary dismissal.

This policy applies to all Tesco employees whether they are in full time, part time or temporary employment.



The section in red is referring to the Confidential Protector Line.




The Mrs (Administrator)

Well the mrs seems like very few people knew about this line as someone at work was telling me stuff and i suggested they ring the confidential protector line. The vacant look on their faces told me that they knew nothing of it despite the fact that they have been in tescos for many years. Guess the cpl will wonder why they are getting so many calls now, but on behalf of those that intend to use it they say thank you ;)

used it today

T reat E mployees S  uspiciously and C on them at  every O ppotunity

Duty Manager - express

quote:

---

Originally posted by heavyg

used it today

T reat E mployees S  uspiciously and C on them at  every O ppotunity

Duty Manager - express

---

well done thats what its there for, takes courage to do it as well ;)

Hotlegs, its not courage hun, i think its frustration, and the line does help, i know some1 thats used it and it worked for them.

You dont have to give your name I've been told so you dont have to worry about comebacks, but as The mrs says is right, if they pull you for assuming its you, you have gone through the right channels and nothing as come to a succsesful outcome, and your right to phone the line is comprimised, it comes under the bullying rule, not sure what that involves, but ask the mrs for more help, there is something that the mrs did post not so long ago.

The other thing is, if we the staff complain we get our knuckles rapped, if a customer complains they get a bunch of flowers and a free shop, which is fair ?, the customer who complains who provides the wages for the so called staff member whos causing hassle, or the most important member is the person who creates the work to pay for the time that the customer spends buying the stock that the staff have put on the shelves  ???


I have a simple philosophy: Fill what's empty. Empty what's full. Scratch where it itches.

the protector line is great(not) I know that one complaint that chill stock that had been out of chain for 22 hours and was then worked to fixture for sale provoked no visible response whatsoever- yum yum nice tasty ham sandwich anyone.

quote:

---

Originally posted by madmord

the protector line is great(not) I know that one complaint that chill stock that had been out of chain for 22 hours and was then worked to fixture for sale provoked no visible response whatsoever- yum yum nice tasty ham sandwich anyone.

---

I would try it again and provoke a response as to why it wasnt looked into in the first instance, it could be incompetence or a genuine mistake

I used it once, to raise my concerns about the Store Delivery Risk Assessment procedures at stores, or the lack of it, and was passed onto Trading Law to deal with my enquire

And guess what, got the normal Tesco Bull S*** that the issues will be dealt with, How many times have i heard that ????????

"i'm in charge", "wheres my hut", "dont park there"!

i'm going to try it out tomorrow i think. i'll tell you how it goes.

Iworktoohard. How did it go?


Anne (moderator)

There is a pot of gold at the end of the rainbow.

I didnt have to in the end as the issue in question seems to be resolved. I must agree that there should be more information about this service made to employees. in my store, we employ hundreds of staff, yet all we have is a single A4 landscape piece of paper with the number with a brief description saying it's for breaching rules etc. (not in those words ofc). it's almost as un noticeable as the health and safety poster saying who's liable for ensuring our safe environment with the store manager's signature, and the other poster which i only just noticed today with tezzy leahy's sig on it as they are to the left of a door that is often opened, and thus hidden behind it!

if i ever get a camera i shall take a picture of what i mean

its TESCO run so it will not work as long as TESCO has a say in it

IWTH - do you have a mobile phone with a camera on?
If so, use that. I have in the past, and some of the pics can be seen on this site.

Nnomae i know one person who has have used it and no comebacks have arrived on there doorstep, so just remain anonymous and give it a try :)

I have a simple philosophy: Fill what's empty. Empty what's full. Scratch where it itches.

It was in team 5 this week, that this is being re-launched. 24/7 manning, and an email address: I think it's protector@tesco.co.uk - but I will double check on that tomorrow. Or perhaps someone can confirm it before then.

Yep, that's the addy that was in my team 5.
I can't help wondering why there is a sudden urge to relaunch the protector line though... larger more visible signage has gone up in my store, in places where staff will actually see it.. all for the good I must say, however being a suspicious little soul.. I wonder why?


Anne (moderator)

There is a pot of gold at the end of the rainbow.

There hasn't been an upsurge of thefts by security staff by any chance recently, as i've heard of a few cases in the past year or so >:D

Now it's time to get the cloak & dagger out!

Psycho eyes (Moderator)

We have gone through quite a few guards due to thieving. Always used to ask who was watching the guards, turns out there all watching each other. One guard was "borrowing" PS2 games. The irony was he actually brought them back at first, then started to keep them.

I noticed adverts around the staff area in my store for this the other day!

The protector line poster was relaunched to stores, not sure if it was rolled out to dc's?
if anyone needs copies of the poster it is stocked at mount farm and can be ordered by mailing Mountfarm.services@uk.tesco.com stores can order on the non cq host form.

Welcome to VLH, Polecat, and thanks for the information. :)

The Mrs (Administrator)
Where all think alike, no one thinks very much. Walter Lippman

it's good to see it's being relaunched, it is important that staff can remain anonymous if they feel they want to
I don't know how well it works though

not very well i knew a lad who phoned for information he gave his details and the next day he was asked to report to the ptm for an explanation.

my advice would be not to give your name, however still use it to report poor management practices

golffish

does anyone know the email address or web site for the protector line.i dont like using the phone and would rather email.

jordan - the address is protector@tesco.co.uk

Sanmay (Moderator)

I've tried that but it dont work.thanks anyway

PROTECTOR LINE

Designed to protect tosco not the workers

well, I rang them about 2 months ago to report a long-standing (6 years, at least) health and safety issue (leaking roof - water dripping onto the warehouse floor, stock, in corridors, on the shopfloor and even onto a light fixture!) and still nothing's been done.

I'd take the term 'protector' with a pinch of salt if I were you.

--------
don't tip the owner of the salon.

Hmm, Posters? Team 5? Not seen anything till today of this at all. Interesting. Will ask around and see if anyone else in my store knew this line existed.

Welcome to VLH, Stegy :)

The Mrs (Administrator)
Where all think alike, no one thinks very much. Walter Lippman

STEGY, welcome! The notice and phone number should be on your staff notice board or in your staff reception if you have one.

FATTY,
Your actions dictate your future, your inactions your past"

quote:

---

Originally posted by Stegy

Hmm, Posters? Team 5? Not seen anything till today of this at all. Interesting.

---

I agree I dont recall having seen any poster for this and I do team 5 for night shift in my store and have done for the last year dont recall ever seeing anything about it on there either!

I've not seen anything to do with this at our store will have to have a better look see what i can find




    EAT MY DUST!!!

very nice! didnt know such a thing existed, i will let people know about this.. the amount of H&S violations we have in our store i see (not inc ones i dont see) is disgusting.. prob is some of its due to management and not much i thought i could do.. cheers :)

Welcome to VLH, Waistedyears :)


The Mrs (Administrator)
Where all think alike, no one thinks very much. Walter Lippman

As an update, due to intimidation and victimisation from Management over what I felt was a breach of H&S Act 1974 on a Duty of Care, of which I had 100% proof.  >:(

I phoned the CPL explained  the issue, they were more interested in who I was complaining about, as soon as I mentioned Management.  They said they were unable to deal with it.  >:(


Well, STRESCO I did give you a chance to sort it in an amicable manner.  (-*-)

can this be used to report staff members who are dealing drugs to friends whilst at work & out of work on the car park?

One would have thought so meir, as it's on company property.

Or even  better the Police! >:(

did you report this matter Meir2900    why not report it to your P.M. or security guards to moniter

Yes it does work :)

All they do is forward the information they collect to the relevant people in store, usually Senior Team and Security Manager.

so problem solved - unless the problem is part of senior team?

hmmm and where's the confidential in 'confidential protector line' if its passed back to store?

I know of one person reporting a family of CA's (3 of them) on this line, regarding underage sales to friends/family.  Nothing was ever followed up.  Since then there have been a few things that I would have reported, but havnt bothered wasting my time.

As a matter of trivia interest, who would you report senior team, store managers etc to?

never seen this advertised in my store, probably because it would be permanantly in use as no one gives a sh*t about anyone in my store. if you report a greivance  you are made to fell guilty and persecuted, the guilty party gets away scot free.

Considered giving the protector line another call, a manager at my work is now getting credit card details off back office, and putting them through manually for customers who bought shopping but forgot to pay for fuel.

I've been told this has been reported to the new sm, but it was done again last Thursday.

I'm fairly sure that is wrong, but I can see where they are coming from. If someone hasn't paid for the fuel then they should do.

It is totally wrong, I know a CSM that was sacked for it, some years ago.

Quote from: almostlost on 12-05-10, 05:14PM
Considered giving the protector line another call, a manager at my work is now getting credit card details off back office, and putting them through manually for customers who bought shopping but forgot to pay for fuel.

I've been told this has been reported to the new sm, but it was done again last Thursday.

Surely this is fraud, a criminal offence?

If the customer is not aware that their details are being used, this is a criminal offense. Even if you ring somewhere to make a purchase, you are asked a question along the lines of "Do you authorise me to take a payment of XXXXX off your debit/credit card today?".

need help could i use this line if my store manager is bullying other managers she has made 3 managers so far cry and since she has took over our viewpoint always comes back bad and now she has turned it round on the managers no over time for the next 14 weeks and extra work for the Ga's

you can use the protector line for this if it is a serious case of bullying however managers are accountable for all results including viewpoint but i do know it works as it happened in my store a few years ago

Help I tried ringing the number and the woman on the other end didn't have a clue what I was on

I emailed them yesterday, do they actually reply ?

Might need to send another, the same manager this morning has taken a manual esso slip, and forgot to get the customer to sign it, so she just scribbled in the signature box.

Get hold of your Area Security manager, protector line only pass details to the store, complete waste of time.

Any idea how I would find that out without asking management ?

Ask a store security manager in your area

Im in express.  Are you suggesting asking someone in a mainstore ?

You need to contact the Protector Line - they don't just pass the details to store, they are sent to your SD and the Central Team.

The protector line calls are now taken by india, hence why they might not understand what your on about. E-mail them instead or e-mail Security Support.

Haha contacted them 3 weeks ago and to date nothing has happened person still working for us and management not done a thing.

"Works well". reported to management, team leader and senior manager and store manager.

I give up

Raster

terry.leahy@tesco.com surly?

Before he goes of course, that's likely to get a response but obviously you need an email address.

Please refrain from quoting previous post. Jaycloth.

Yup tried that westerveld supplied evidence and witnesses statements but to date our CE or his office have not had the decency to reply.

Nothing new there, NOW IF ITS A CUSTOMER then they get a phone call and sometimes a letter.

Raster

i got sworn at threatened by management infront of management and a sexual act,nothing .

Quote from: mr@mrs on 16-05-10, 10:00PM
need help could i use this line if my store manager is bullying other managers she has made 3 managers so far cry and since she has took over our viewpoint always comes back bad and now she has turned it round on the managers no over time for the next 14 weeks and extra work for the Ga's

Quote from: twinkletoes on 12-05-10, 07:30PM
It is totally wrong, I know a CSM that was sacked for it, some years ago.

KEPADA;Tuan,Puan,yang berkenaan saya ingin bertanya tentang perkara yang saya nak cerita;saya berbangsa melayu telah di promot olel LPM saya sebagai ASSO bedasar kelayakan saya contoh kedatangan soal selok belok kerja semua saya dah tahu pada mula saya menolak tidak ada pekara yang berlaku,bila saya terima sgm mula pertikai lantikan saya sebab saya bangsa melayu sedangkan india yang kerja baru sebulan berkerja di tesco bukit indah johor bahru berlagak seperti SSO disukai SGM walaupun salah tapi dimata SGM tidak salah,ada lagi yang ketara dalam satu dept 3SM berhenti serentak tapi tiada soal siasat dibuat malah pujian diberi kerana india jadi bagaimana pandangan,saya hairan mengapa seorang SGM sangup masuk campur tentang kenaikan TL disini nampak ada yang tidak kena.STOK TAKE yang lepas banyak plus sedangkan barang tiada jadi STOK TAKE kali mungkin akan berlaku yang sama sebab itu melayu disekat naik pada masa TESCO BUKIT INDAH LPM SANJEVA KALIMUTHU SSO MELAYU 2kali STOK TAKE RED BILA INDIA GREEN..  TOLONG RASHIA MAKLUMAT INI DAN SIASAT DENGAN SEGRA SEBLUM STOK TAKE?

[gmod]Welcome to VLH. :)

Can you please translate your post into English. Posts and signatures etc are only allowed on the forum when written in English. Thanks[/gmod]

[gmod]Translated by google translate



TO: Mr., Mrs., the respect I want to ask about things that I want the story, I was in the ethnic Malay promot LPM olel me as Asso bedasar my qualifications about the consequences of the arrival of an example of all the work I already knew from the beginning I rejected no matter which occurs, when I received my appointment pertikai SGM start because my Malay race, while India with a new job a month working at Tesco beautiful hills johor bahru posing as preferred SSO SGM SGM although one eye but no one, no longer significant in a simultaneous stop dept 3SM but nothing but praise interrogation made ??for india so how is the view, I wonder why a SGM capable to intervene on the rise appears here TL is not the last kena.STOK TAKE plus many articles, while not so STOCKS TAKE time the same will probably happen Malay so blocked up at the TESCO BUKIT INDAH LPM SANJEVA KALIMUTHU SSO 2kali MALAY INDIAN STOCKS TAKE ANY RED GREEN .. THIS INFORMATION AND HELP RASHIA investigated SEGRA SEBLUM STOCKS TAKE?[/gmod]

Well. That's all very understandable. Do you work for the Help desk by any chance?  :D

[gmod]
Sassysarah56809, your post has been moved here 
http://www.verylittlehelps.com/index.php?topic=11245.msg76029;topicseen#new (http://www.verylittlehelps.com/index.php?topic=11245.msg76029;topicseen#new) [/gmod]

I'm really sorry to do this here but is there anyway I can have my username editted to *****************************

Many thanks!

[admin]Request actioned [/admin]

Post deleted.

[admin]Posts must be in the English language. Nomad[/admin]

Quote from: weir-07 on 09-06-11, 04:14PM
Well. That's all very understandable. Do you work for the Help desk by any chance?  :D

:-X :-X :-X 

I know someone who used it and wished they had never bothered as the result was the person they rang about systematically went about making everyones life a misery trying to work out who rang. I was appalled at they way the whole thing was dealt with.

Do Tesco actually fund and or maintain this "Confidential Protector Line"?

I bet they do through some sort of subsidiary at the very least.

If not it could just be a case of novices operating phones, we can't exactly expect suicide hotline levels of standard ;-)

Yes and yes. Tesco Security

can anybody give me the new number for the protector line, thanks.

this number does not work! anybody got the new one please?

Quote from: The Mrs on 21-04-05, 02:02AM
A while back I found this on the Social Responsibility page of the Tesco Corporate Responsibility site, under the Human Rights Section.

"In 2003, in addition to our established Grievance Procedures, we have launched a new confidential Protector Line for our staff to call if they have concerns about whether something at work is legal or in the public interest. This should help us be more aware of possible problems such as theft, dishonesty and practices that endanger our staff, customers or the environment, so that we can
take any appropriate action."

We asked everywhere, no-one seemed to know about this. So, I got in touch with Head Office. Five days later I had the phone number.

It is: 01992 644 999

I rang the number. I asked a few questions. This phone is manned 24/7. It goes straight to Cheshunt. They call themselves Tesco Security. You can speak to them anonymously (don't forget to put 141 before the number so that yours is withheld). You can report crime, intimidation, bullying and H & S issues. Depending on how serious it is it can be "escalated" to Senior Management to be dealt with immediately.

With all the H & S issues that are being posted on this site I thought you should all know this number.

As I said, I got the information, I haven't actually tested how effective they are at resolving problems. Please, if anyone uses it could you post back here to let us know? You don't have to tell us why you called them, just whether it works and did they really help.

The Mrs (Administrator)

There should be new posters up with this information. There is a change to the name, the phone number and the addition of an email address:

THE PROTECTOR LINE

TEL: 0800 032 0786

EMAIL: protector.line@uk.tesco.com

no longer confidential?

Well spotted. I wondered how long it would take for someone to pick up on that. They've taken Confidential out of its title.

If anyone rings them please be sure to ask them that question and let VLH know the answer :d:

 Confidentiality is a crime in my opinion,or it seems to be!!!! why would someone in an office delve into an employees file,extract a private,ex directory telephone number( BIG MISTAKE ANON) .and have the audacity to try and add their tuppence worth to a private and domestic situation.  :(

The staff handbook says

Protector Line is completely confidential and offers callers total
anonymity. You will not be required to give your name in order to raise a
concern. If you do leave your name, we will be able to report back to you
the results of any investigations or contact you to request further
information if necessary.

A colleague phoned protector line, made a complaint about racism, nothing was heard of it.

His mother then called, to ask why nothing had even been reported to the store, and she was told she HAD to give a name.  Based on the complaint, the store would know who it was instantly, but they still shouldnt have told her she had to leave a name.

The next week he was interviewed, gave his side of the story, and that was it.  The person he made the complaint about was never even questioned.

But then, other members of staff have called it, lied to them, and its been investigated.  Seems a bit hit and miss to be honest.

It does work....
we had 2 men in black suits arrive at store (with clip boards!)
Signed in at customer services to see store manager & shown straight through to managers office
shortly after (a week or two) managers were "relocated"
It may be just a coincidence.....

dont give up...injustice & bullying is not acceptable! 

and after the relocation, did they change their ways?

No idea..they "moved - relocated" to other stores but there will be a record on their file :)

I didn't know this existed, there is certainly no posters or information on any boards in the store I work at, & believe me this store needs a good shake up.

Quote from: Egg Head on 24-02-12, 09:14AM
but there will be a record on their file :)

Are you sure? I ask because favoratism has already been shown by relocating them, would they show you or me the same level of loyalty in the event of a dispute.
I think not.

In reply to the original OP, I can say, from personal experience, that the Confidential Protector Line is excellent and very useful indeed.

Although used as a last resort, it proved beneficial to those of us who were affected by certain matters.

Not often do I say positive things about Tesco, but this is definitely something that Tesco has implemented that I can endorse.

I have seen it's benefit although the confidential was proved bogus in the early days.
A person called it to voice concerns about the attitude and harassment from the PM. A name was left on the understanding it would be kept confidential, it wasn't, new harassment started about why the individual phoned the number in the first place. So the individual phoned again this time expressing concerns about the validity of the process also, things got alot better after that.

I have never used it so don't know for sure but doesn't confidential means Details given will be withheld and not discussed. If your details were not a requisite for credibility wouldn't the term Anonymous Be used?

Been treated with a lack of respect and spoken to like c**p on the bottom of a shoe by one Manager, who's not yet signed off Options.
She's very clever and acts normal around other staff. And all her fellow managers think she's the bees knees.

The likelihood of the protector line helping my situation is probably null. Union says file a grievance, but it's likely i'll be the one to move  :(

Quote from: The Mrs on 02-11-11, 07:55PM
There should be new posters up with this information. There is a change to the name, the phone number and the addition of an email address:

THE PROTECTOR LINE

TEL: 0800 032 0786

EMAIL: protectorline@uk.tesco.com

Minor correction - the correct e-mail address to use is protector.line@uk.tesco.com
The protectorline@uk.tesco.com address IS valid and WILL be read, but it used to pass information to stores. Any e-mail sent to this address will be forwarded to the protector.line@uk.tesco.com address.

I've found the protector line to be worthless. Numerous times I have been promised a callback and an investigation into a VERY SERIOUS LEGAL MATTER, but nothing has come of it. The last time I called I was asked 5 times to ring back in 15minutes as they were already dealing with a complaint. Do they only have 1 phoneline or something? Pretty much sums up the way staff are treated. Better off speaking to the law directly therefore bypassing all the bureaucracy and incompetence of Tesco itself.

I believe it has minimum manning, but goes to the right stakeholder from there, I phoned it a few years ago and spoke to someone from the fraud squad, I got a call back from the right person to deal with my query and felt listened to and confident that if I needed help it was there. Seeing this post got me thinking, with so many things out there like the protector line why do people bother posting in forums like this?

If you don't get cut through in store, there are other stores to get advise from, other PMs, every store has an email account, which means every store can get onto Yammer and ask anybody in the business a question. If still can't get anywhere there's ATC. All of which are more constructive and more likely to help you than getting a half true answer on here.

I understand the discussion threads but process questions are best answered by the experts...

I believe there are a number of members on VLH who are very knowledgeable in process. It is not unknown for experts wherever they maybe to not give the whole truth or not be up to speed on all that they should be.

I say take advice from as many origins as possible and pick that that has the highest consensus.

A colleague phoned protector line to report suspicious activity and they said speak to pm first. They explained to the person that they wanted it to remain  confidetial and they weren't interested. The staff then got away with it. They asked are you not interested and they said...no!

Just emailed the proctor line to complain about certain things that are common in the store I work will let you know if anything is done about them. Hope no one finds out it was me if I could have gone to someone in store I would have done   has anyone had experience of this line recently

the protector line is a total waste of time, its all about protecting the company, NOT the staff. They flat out lied to a government department when dealing with an issue I had regarding data protection and brushed everything under the rug.

If you are not happy with the process then challenge it, I personally wouldn't have an issue with giving my Name. The process has recently been relaunched as part of the "Code of Conduct" for the purposes of The craved Transparency.

The protector line IS meant to be anonymous, tho, so here's hoping it is, trolley.
Be good to know how you get on, without giving any clues to your identity on here, of course.

I rang this recently and it goes to an external company who simply write up a report and pass it on to tesco to be investigated.
All anonymous. They read it back to you, and don't offer advice. They give you a reference number to check the outcome a month later.

What no one tells u is that if u ring the helpline, but remain anonymous the investigation will be carried  by management in store, even if the complaint is about them!.  Give your name if you want things to change.

What, do you think, would be the consequence of phoning the protector line after you left the store? Would you even be able to once no longer an employee?

You can always give it a try.

Does anyone have an up to date number for the confidentiality line, thanks.

Quote from: stockrotateman on 08-04-15, 05:07PM
Does anyone have an up to date number for the confidentiality line, thanks.

0800 032 0786

Thanks hlni.

Someone called on my behalf due to comments made by mgr.
Pm tried to be nice but when i produced documentation to back up the issues she changed her tune.
she put blame for issue on my line manager, bu not mention of the departments manager who caused the issue himself.
She was embarrased that over half the store management team were aware of the issue.
So does work only thing is the manager whose dept it was has now been given a bigger role.

Hey guys I need some advice...theres this guy at my d.c he plays his phone really obscene things like c**k sucker f*** you I hate English people get out of my warehouse or ill f*** you up...just nasty things while stood behind people he steals peoples locker keys to steal there food, cigerettes,money.also steals I.d cards to swipe out people for lunch while there still working so they get a bad percentage u know bullying people to p**s them off so they quit the guys a real c..t!!!. Who should I talk to to deal with this guy.

[admin]Please read Supporter Benefits (http://www.verylittlehelps.com/index.php?page=15)[/admin]

The headmaster I think, I find it extraordinary that these people still exist.

@ dazzle

Gather evidence  then put a grievance in with said evidence

I emailed them with a long list of issues. Within a week we were audited and the group delivery manager moved in for a week. It works

I think I know the answer to this but opinions welcome as whatever I do I feel I am in for a world of pain from my bosses. Briefly , food hygene laws and also allergy regs are being flouted in my store , have tried bringing this up and even tried to have the affected goods condemned but Mgr won't allow this due to "budget". Safe and legal book is being blatantly falsified (i.e. temperatures made up and filled in all at one time at end of shift) . My colleagues who are all much senior to me in time served state that we should all stick together and have sent me to Coventry for not letting the subject go . one of these colleagues is my union rep and H&S rep ! Rep states "there is not time to put the correct temps in as you go . PM sees nothing wrong with this , Compliance Mgr and store Mgr do not speak to s*** like me . Am torn between Protector Line , Environmental Health or Leaving as I refuse to join this dubious practice . Whatever I do I am in for a rough ride . Any other thoughts please ???

@Dairymaid
I've used the line before over a conduct issue and the matter was dealt with over the next few days.  As regards your current situation I would inform FSA or environmental health first.  You should be able get a contact via google.  Bear in mind your EHO will probably only operate 9-5, Mon - Fri.  Mine does and I had trouble contacting them over an issue yesterday.  I'm contacting EHO first, giving them a few days and then contacting protector line and giving all names etc.
Lastly why should you leave your job because others aren't doing theirs? If your instore rep is involved contact your area office as they would have conflict of interest if the matters is taken forward.

Crafty . I agree , I have been told though that I must follow procedure so Environmental health contact may drop me in it . As you say , it can take days to reply from them , there is not one senior manager that I would trust to bring this to (they all lie as far as I can tell). Leaving has to be an option as it is not possible to do my job with no-one in my dep't talking to me .

Tesco's procedures do NOT overrule the law of the land, even though they would like them to.  Knowing what you know do you have a moral obligation to inform the relevant authorities?  In my case I feel that every item we have sold over past week is possibly contaminated. I would hate to think that a possible public health outbreak could have been averted if only I'd acted sooner.  I'm chasing the EHO tomorrow morning and after speaking to them I'll contact the Protector Line. I don't want them to try and clean up house and pretend nothing has happened.
There is the matter of being blanked, it is clear discrimination and you should file a grievance, whether it is acted upon or not it would form part of a chain of events that when forced to leave you can then prove a wrongful / constructive dismissal case.

@dairy maid- this is bullying. collect evidence and if you cannot trust the people you work with call the protector line. awful situation, i wish you the best of luck =)

Dairymaid, ask your PM  for a copy of the Recent code of conduct, you are bound by it to be familiar with it. That will give you all the information you need.

Quote from: DairyMaid on 26-07-15, 10:31AM
I think I know the answer to this but opinions welcome as whatever I do I feel I am in for a world of pain from my bosses. Briefly , food hygene laws and also allergy regs are being flouted in my store , have tried bringing this up and even tried to have the affected goods condemned but Mgr won't allow this due to "budget". Safe and legal book is being blatantly falsified (i.e. temperatures made up and filled in all at one time at end of shift) . My colleagues who are all much senior to me in time served state that we should all stick together and have sent me to Coventry for not letting the subject go . one of these colleagues is my union rep and H&S rep ! Rep states "there is not time to put the correct temps in as you go . PM sees nothing wrong with this , Compliance Mgr and store Mgr do not speak to s*** like me . Am torn between Protector Line , Environmental Health or Leaving as I refuse to join this dubious practice . Whatever I do I am in for a rough ride . Any other thoughts please ???

Report this to the protector line. Someone did in my store and it cost the store manager their job, fully deserved in my honest opinion.I work in an extra by the way. :( :( :( :(

Quote from: heavyg on 14-08-06, 07:37PM
used it today

T reat E mployees S  uspiciously and C on them at  every O ppotunity

Duty Manager - express

😠

It does work but can be risky as they will prob to find the whistle blower as it shows the store in a bad light so people will not use it any more.

This is run by Tesco and is in your handbook if you get one as they can not afford to give them out every time they reprint them.

Someone used the line in our store and they send 2 people in they prob about when they were gone the store went on a which hunt looking for the informer. It's only there for lip service use it at your peril.
Be warned they don't want the truth that's out there >:( >:( >:(

What Big Cheese said . Someone (not me) called environmental health about unsafe /  illegal food handling practices and my manager assumed it was me , I still feel I am in trouble for it

It cost our store manager near us their job just after Xmas, it was for gross misconduct but unfortunately they have just been relocated to a nearby store which stinks in my honest opinion as if it had been me or anyone else who had done what said SM had done our feet would not of touched the floor. I have also been informed that said SM is saying they will find out who grassed them up. Nice to see they have learned their lesson and are really sorry about what they have done wrong. LOL. ;) ;) ;)

Lol indeed Mexiano Pedro . That is the biggest problem with an in-house whistle blowing service . I have little doubt that the removed manager will find the "grass" and will do them some damage through the old boys network.

I don't give a fiddlers f** if the manager is wrong and doing wrong by the staff and company, I'd grass em ( if it's grassing) to keep the jobs of hardworking staff that are doing their best to keep the company strong... Ffs we are employed  we're doing the job, too many mgrs doing too little.... It's not rocket science !!!!

The right way to do it is to chase a concern and practice not an individual.
Allow the company to investigate without bias and when they look to make the decision they are more comfortable thinking they have realised the conclusion rather than it being forced by finger pointing.

Duracell . With respect . You say " let the company investigate without bias ". Come on , the higherarchy look after each other , they will always at least try to minimise any potential damage to a fellow manager.

They are completely bullet proof and they all know they are, however big a c**k up they make. :-X :-X :-X :-X

My PM asked me, as a rep to ask members to see them rather than phone the protector line as a lot of people had been phoning it lately, did make me chuckle, tough I thought let the rebels revolt.

is the protector line still going or changed its number
I've tried for 3 days and all it does is ring

yh still same number  0800374199

Don't give out any information about yourself, the managers will try to 'guess' who has phoned. 

Seems to me that this is getting a bit of a push at the moment - a nice glossy poster advertising it appeared in our staffroom a couple of weeks back.

Why does anyone think that it is confidential ?

US

I know this is an old post but the only confidential part of the Protector Line is that the person receiving your call does not reveal their identity. I know someone that called and spoke to "Coffee". Was told that was not the persons real name and that they did not reveal their real name but were given a "case number". Why can't you even have a first name? We have to wear name badges displaying our first name. Very strange. And also, feedback is, not useful in resolution to your problem.

I believe it's because the protector line is administered by an outside company. I maybe wrong though.

Yes, I get that. But that makes it even more curious as to why they wouldn't give their true first name. No? What's wrong with saying "You spoke with Dave today"? Anyway, just a point. The main point is that I know 2 people that have used this line and nothing was done.

Yes it is a bit of a red herring, I have seen a person get harassed and persecuted for doing so not just ignored, kind of puts people off even more.

Yes. I agree.

I work in Head Office
I was told the following - don't know if it's true or not
It is not confidential and they will find out who has used it
They will ignore the topic and just try and persecute the user
By the way it is run by Tesco

Quote from: Duracell on 30-05-17, 12:09AM
I believe it's because the protector line is administered by an outside company. I maybe wrong though.

Yes it is (now) run by an external company but as with a lot of "initiatives" within Tesco (i.e. WMTY listen and fix etc.) it is just a paper exercise.

Nothing ever comes of the issues of being that are reported, if they are just covered up , and there is no feedback from on the "external company " to say what action (if any) has taken to resolve the issue (s) reported

Protector line or whistleblowing. If you are told it is confidential and there will be no comeback, but that is a false statement then surely you would be protected under the whistleblowers law. National press had a good time with Barclays this year.

I've phoned the protector line and was asked to give my name, I didn't.  Nothing happened in store about my issue, except my manager pulled me into an office to try to find out if I made the call. She didn't. (-*-)

Do not phone this. It gets passed back to the shop who say they are dealing with it. They pull said manager in and the manager and SM go hunting for who phoned. It's rubbish.

This is true I saw an email with protector line details sent to the Store manager it was obvious who had sent it as Express only have limited staff it certainly was not rocket science

Just send an anonymous letter addressed to Dave Lewis, then copy in Matt Davis, your store director, Store manager, PM and all of the senior team in your store. Then sit back and watch the s*** hit the fan. ;) ;) ;) ;)

Protector Line is a complete waste of time, never used it myself, but a friend of mine did nothing happened with her complaint - quell surprise.

The protector line DOES work, I have used it twice and if the complaint is put into the big Ts language and well thought out, it can have a massive impact.

I cant give anymore details, as this would most likely give my old store location away.

If you feel you need to phone them,get some help in preparing what your are going to say, using as much of the big Ts buzzwords they use when discipling staff

I once sent an anonymous email to protector line about gambling at my depot, management closed ranks, exonerated ring leader, ran a raffle to distribute the accumulated jackpot (more gambling), and have now removed all protector line posters and POS from DC. Gambling still occurs, just more covertly and not to raise cash for "good causes". As a rep I have seen people grilled over accusations of wrong doing by the same managers, so find it hilarious that they get to investigate and "punish" themselves. Altogether not what it is meant to be about.

Protector Line is a joke my daughter and me complained about her being bullied i was banned from the Fratton Tesco 3 days after we had complained, they lied to get me ejected which i have witnesses to prove nothing happened
the store manager and the checkout manager intimidated her after she complained i told protector line all this we have witnesses to all her complaints, all they said is we do not investigate we just pass this information onto Tesco
and we do not judge the outcome, all they do is pass over info to the right people in Tesco. In the end all Tesco said was we have done our investigation and taken appropriate action, they never even spoke to us so how can they have done a proper investigation.

@Daveleng , I mean this in a nice way but it won't sound like it .
If you're daughter is going to survive in Tesco she needs to grow up and grow a back bone , if her dad/mum goes in everytime she has an issue,  they will never take her seriously.
I worked in the same store as my son for 5yrs , I never once spoke to his manager about him or any issues they may have had , now at home I may have told him how to deal with a situation,  what to say , what policy to look at but I never got involved in work . Old enough to have a job then they have to deal with things themselves .
As I say I do mean that nicely but they will show her no respect if you go in complaining for her , sorry .

I'm afraid I have to agree with Welshie here...if your daughter is over 18, and does not have special needs or a learning disability, then the contract of employment is between her and Tesco exclusively.

Tesco does not have any obligation to you, nor need to accommodate your involvement. Indeed, should you  the management, it could be deemed as harrassment or aggressive behaviour, and they would be within their rights to report you to the police. So steer clear of the store, incase they dream up a charge against you.

By all means support and advise your daughter all you can, at home. Go through the online policies with her, check her rights on the ACAS website with her, but at the end of the day, it is she who works for Tesco.

Hi is protector line worth phoning, we have a store manager who is in our shop not much more than 20hrs a week, takes a time in lieu day every week so he only needs to work 4 days, leaves early and arrives late,
Since his arrival at Christmas there have been protector lines about him yet nothing gets done, he is a bully and rules with threats which everyone is now scared to do anything about it after seeing people coming and going with no change 
We even now have a fraudulent culture where you recieve rewards for customer viewpoint comments, free holidays and various other things, I know they struggled to get a manager to come to our shop, but this one is most hated and has allied himself with the bully line manager in store as a bodyguard, our last wmty was also clearly filled in at over 92% after his arrival shortly before, when we had announced we were losing depts and colleagues and morale was an all time low

Anyone who uses protector line needs to have the mentality of "It's not what you know, it's what you can prove in court". A ca having a meticulous mindset is every managers worst nightmare.

Key points, record, document and get copies of all incriminating pieces of evidence gathered for when you need to take it to the law.

Quote from: Pokeyhat on 28-08-19, 07:39AM
Hi is protector line worth phoning, we have a store manager who is in our shop not much more than 20hrs a week, takes a time in lieu day every week so he only needs to work 4 days, leaves early and arrives late,
Since his arrival at Christmas there have been protector lines about him yet nothing gets done, he is a bully and rules with threats which everyone is now scared to do anything about it after seeing people coming and going with no change 
We even now have a fraudulent culture where you recieve rewards for customer viewpoint comments, free holidays and various other things, I know they struggled to get a manager to come to our shop, but this one is most hated and has allied himself with the bully line manager in store as a bodyguard, our last wmty was also clearly filled in at over 92% after his arrival shortly before, when we had announced we were losing depts and colleagues and morale was an all time low

I'm unsure as to why the amount of hours your manager does is bothering you? If he's as bad as you say, then surely the less time he turns up the better?

When you say "free holidays" do you mean extra time off with pay? If there have been numerous protector calls made, by different people, then you should all put in a signed group grievance, highlighting your reasons for bullying etc...and forward it to the group personnel manager. No manager in your store will then be able to approach or question any of you regarding the grievance.

Protector line:
Our canteen was putting multi pack items in the vending machines, which they can, as long as each item has all its legal jargon on it.
It ticked me off one year where they was selling multi pack cans of drink, which was on a summer deal, for almost four times its value, as tasteless as that was, they did have all the relevant information on, however other items didn't, I called protector line reserving the right to go to trading standards!
Hence to say the store was in a flap next day, the manager and I had a great chat about going forwards 😊

Please help me I have been contacting protectorline for 3 months now about managers being allowed short days, at every step of the way I have been pushed to reveal myself which I have declined to do fo fear of retribution, my final communication says that the investigation has concluded they have an answer but refuse to let me know the outcome unless I reveal who I am, I'm shocked and disgusted I can not have the outcome unless I reveal who I am and could possibly face the consequences if I do reveal myself where do I turn to now ?

They probably wont tell you anyway , they're not likely to say this manager got a warning etc

You are not entitled to know outcome, just sit back and watch. If resolved that is fine but if not it could be that they are on edge as don't know who has complained. During and investigation the only person able to talk is the person being interviewed. Sometimes they lie about what has been said so people think they have got away with it. I have sat in a meeting as a rep when someone has been given a warning and they have come out and said they have got what they want and no all fine.
Only thing is that by giving your name is they can take your statement and do a more detailed investigation. This may bring up things they may not find out otherwise but if it's about time keeping they can resolve this easily by getting managers to clock.

I used to work in bread and cakes! and in that department we have a return policy on Warburtons items for damaged and short life products, now in my group some stores where putting through hundreds of pounds a week in returns.

My manager/senior manager wanted the same numbers! But it just wasn't possible damages/short code weren't really a problem it got to the point where staff were getting warnings for low returns, I asked how we were supposed to get those numbers? do they want us to damage stock deliberately was told no... but they want those numbers (heavily hinted that's what they wanted) I refused and got a red light on my review,hanged to amber! I then asked for a move to dotcom (in 15 years with company all my reviews are green or strong green) I did ask someone who worked in one of those stores how they got those numbers they just said they just damaged stuff.
Now I did think about reporting it but my word against senior manager who do you think would win that, anyone else had this problem?

When it comes to fraud, Tesco doesn't do politics, even if it's a favoured senior manager, they will not only get sacked, Tesco will also pursue criminal damage where appropriate.

Quote from: Jeff123 on 30-08-19, 08:15PM
Please help me I have been contacting protectorline for 3 months now about managers being allowed short days, at every step of the way I have been pushed to reveal myself which I have declined to do fo fear of retribution, my final communication says that the investigation has concluded they have an answer but refuse to let me know the outcome unless I reveal who I am, I'm shocked and disgusted I can not have the outcome unless I reveal who I am and could possibly face the consequences if I do reveal myself where do I turn to now ?

Your not going to know the outcome unless your directly involved, you've passed on your concerns and its now down to the company to see if it needs taking any further.

Quote from: dotnochance on 18-12-19, 12:37AM
I used to work in bread and cakes! and in that department we have a return policy on Warburtons items for damaged and short life products, now in my group some stores where putting through hundreds of pounds a week in returns.

My manager/senior manager wanted the same numbers! But it just wasn't possible damages/short code weren't really a problem it got to the point where staff were getting warnings for low returns, I asked how we were supposed to get those numbers? do they want us to damage stock deliberately was told no... but they want those numbers (heavily hinted that's what they wanted) I refused and got a red light on my review,hanged to amber! I then asked for a move to dotcom (in 15 years with company all my reviews are green or strong green) I did ask someone who worked in one of those stores how they got those numbers they just said they just damaged stuff.
Now I did think about reporting it but my word against senior manager who do you think would win that, anyone else had this problem?

I'm confused 8-) what would they want to return deliberately damaged stock for, if it's all selling through ???

Quote from: penguin on 18-12-19, 11:53AM

Quote from: Jeff123 on 30-08-19, 08:15PMPlease help me I have been contacting protector line for 3 months now about managers being allowed short days, at every step of the way I have been pushed to reveal myself which I have declined to do for fear of retribution, my final communication says that the investigation has concluded they have an answer but refuse to let me know the outcome unless I reveal who I am, I’m shocked and disgusted I can not have the outcome unless I reveal who I am and could possibly face the consequences if I do reveal myself where do I turn to now ?

Your not going to know the outcome unless your directly involved, you've passed on your concerns and its now down to the company to see if it needs taking any further.

It's a 3rd party that initially deals with it, they decide whether it's an employee relations issue to be passed on to the Personnel manager or if the appropriate government body needs to investigate and prosecute.

Nobody automatically knows the outcome. If there is an investigation, even a disciplinary the only people who should know are those taking part in those meetings. The only people who are allowed to talk are the people being investigated. The others, should not repeat what they hear/know.

I have used the protector line about a serious long standing HS in store it worked very well an issue ongoing over a year was sorted within 2 weeks I made no secret of my intention to use thr line and no secret of the fact I had done it having already been trying to get the issue addressed by normal means I also others in store have used it successfully with confidence

Someone said it's monitored on here well I don't really care about that whats right is right.  We had a abusive customer who we kept complaining about, he threw shopping at you, a tray, he would swear, so finally somebody contacted the protector line only then was something done disgraceful.

The confidential protector line can be useful as well as useless, when you call they DO want to know your name and more details and then you are given a reference number and the begin their investigations, Unfortunately I found it to be useless when I used it to report the store manager and other managers within her web for not following certain company policies, she blatantly lied saying I had a meeting with some people person I had never seen or heard of even though I had evidence to the contrary and no meeting details could be produced by this store manager the case was closed and soon after I was swimming against the tide of let's talks that I received most of these let's talk were laughable. 

Quote from: The Mrs on 21-04-05, 02:02AM
A while back I found this on the Social Responsibility page of the Tesco Corporate Responsibility site, under the Human Rights Section.

"In 2003, in addition to our established Grievance Procedures, we have launched a new confidential Protector Line for our staff to call if they have concerns about whether something at work is legal or in the public interest. This should help us be more aware of possible problems such as theft, dishonesty and practices that endanger our staff, customers or the environment, so that we can
take any appropriate action."

We asked everywhere, no-one seemed to know about this. So, I got in touch with Head Office. Five days later I had the phone number.

XXXXXXXXX Updated - please see http://www.verylittlehelps.com/index.php?topic=222.msg82016#msg82016 (http://www.verylittlehelps.com/index.php?topic=222.msg82016#msg82016)

I rang the number. I asked a few questions. This phone is manned 24/7. It goes straight to Cheshunt. They call themselves Tesco Security. You can speak to them anonymously (don't forget to put 141 before the number so that yours is withheld). You can report crime, intimidation, bullying and H & S issues. Depending on how serious it is it can be "escalated" to Senior Management to be dealt with immediately.

With all the H & S issues that are being posted on this site I thought you should all know this number.

As I said, I got the information, I haven't actually tested how effective they are at resolving problems. Please, if anyone uses it could you post back here to let us know? You don't have to tell us why you called them, just whether it works and did they really help.

The Mrs (Administrator)

I been told that all calls to Protector Line go straight back to your store manager. If you have an issue with HIM, what's the point!

I've reported the same safety issue 3 times now. Nothing has happened

is not an email to contact them?,you could take pictures of your safety issue and send it to them,we regularly walk into blocked fire exits where nights have left rsu blocking access,nothing has been done for over 5 years now,despite the store management being fully aware of it,it's just left from 7am when nights go home until the backdoorman comes in at 10am

😂 Ours is other way around, I've had protector line complaints in about it for many years and every time it's always "we've visited and found the store isn't doing anything unsafe, if you have any other problems or concerns your store manager xxxxx xxxxxxx is happy to help resolve them", you've got the same amount of luck with the councils and reporting food safety issues there 😂, my guess is its just paid off or they just don't want the paperwork of it all.

News networks and social media however works super quick  😂

Quote from: kaled78 on 05-03-22, 10:06AM
is not an email to contact them?,you could take pictures of your safety issue and send it to them,we regularly walk into blocked fire exits where nights have left rsu blocking access,nothing has been done for over 5 years now,despite the store management being fully aware of it,it's just left from 7am when nights go home until the backdoorman comes in at 10am

I did it online

Want to ask for advice as I am at my wits end what to do . On my department we have staff that when they wanna show up don't do any or hardly any work . we have staff that take long breaks not just 30mins but hrs.  I seem to be only one that does anything on there and have been told by other colleagues that just do bear minimum , but I am not wired that way.  Have told my manager for years and other managers I have told they can't be bothered as it's not their department .  I feel isolated and I feel like I'm doing work on my own and no managers give a damn .  Could go to store manager but I just think no one will do anything about it .

Any advice would be helpful.

Hello. he writes asking for help, unfortunately on our warehouse things are not going well lately, and attempts to talk with managers do not bring results phones on the protector They also do not give a shoo effect.Therefore, we would like to contact someone from the head office to try to inform them about the whole situation Unfortunately, we cannot find any contact for a person who would be able to help. Does anyone have any contact details for someone such as email, phone number etc?

Is the protector line useful for issues that involve the store manager?
Can anyone recommend a better route that would get an immediate, effectual response please?

@shoestring  ,it,l depend on the issue id of thought.if its not serious you could try the people partner,if it is id of thought protector line your best bet

Quote from: Shoestring on 11-04-23, 03:59AMIs the protector line useful for issues that involve the store manager?
Can anyone recommend a better route that would get an immediate, effectual response please?

I once had a colleague come to me with an issue about our store manager. I went to a former store manager I knew. He raised the issue and it was investigated by SD.
I did ask the former store manager the best way to raise the issue. They asked for time to think about it. He rang me back half an hour later and had already raised the issue himself. I did ask about protector line and he said that as long as the issue was raised it did not matter which route was taken.

Quote from: Redshoes on 11-04-23, 08:00AM

Quote from: Shoestring on 11-04-23, 03:59AMIs the protector line useful for issues that involve the store manager?
Can anyone recommend a better route that would get an immediate, effectual response please?

I once had a colleague come to me with an issue about our store manager. I went to a former store manager I knew. He raised the issue and it was investigated by SD.
I did ask the former store manager the best way to raise the issue. They asked for time to think about it. He rang me back half an hour later and had already raised the issue himself. I did ask about protector line and he said that as long as the issue was raised it did not matter which route was taken.

Personally i do think that the route is important as a previous manager may not be totally impartial to the issues raised you need an independent body which the PL proports to be

The last time I used the protector line, they independently investigate any illegal activities such as fraud etc as an independent body, if it's a work related grievance etc, they redirect your complaint to the people partner to investigate.

Quote from: Redshoes on 11-04-23, 08:00AM

Quote from: Shoestring on 11-04-23, 03:59AMIs the protector line useful for issues that involve the store manager?
Can anyone recommend a better route that would get an immediate, effectual response please?

I once had a colleague come to me with an issue about our store manager. I went to a former store manager I knew. He raised the issue and it was investigated by SD.
I did ask the former store manager the best way to raise the issue. They asked for time to think about it. He rang me back half an hour later and had already raised the issue himself. I did ask about protector line and he said that as long as the issue was raised it did not matter which route was taken.

I'm sorry, but every time I read your story Redshoes, I cant help but replace the word 'raised' with 'covered up'

Quote from: grim up north on 11-04-23, 04:46PM

Quote from: Redshoes on 11-04-23, 08:00AM

Quote from: Shoestring on 11-04-23, 03:59AMIs the protector line useful for issues that involve the store manager?
Can anyone recommend a better route that would get an immediate, effectual response please?

I once had a colleague come to me with an issue about our store manager. I went to a former store manager I knew. He raised the issue and it was investigated by SD.
I did ask the former store manager the best way to raise the issue. They asked for time to think about it. He rang me back half an hour later and had already raised the issue himself. I did ask about protector line and he said that as long as the issue was raised it did not matter which route was taken.

I'm sorry, but every time I read your story Redshoes, I cant help but replace the word 'raised' with 'covered up'

I raised the issue and it had a full investigation.  Protector line is the alternative for when you are unable to raise an issue another way. In this case there was a way, it was through me as I was trusted by colleague. There was no cover up as the store manager I raised the issue to did not cover it up either and I went to him as I trusted him not to do so. The colleague was happy with end result, issue resolved.

Again Redshoes highlights how their store is very far from the norm that many other store's colleagues endure on a daily basis where toxic culture reigns supreme :-X

The subtle bullying from management is soul destroying and becomes the norm that many accept! If you are stupid enough to raise a grievance of your store or, god forbid, store manager, then their mate from a nearby store will arrive and dismiss it, then you're marked as a trouble maker and a big target placed on your back!

Also the phrase "my door is always open" is a trick...don't even think about it...you'll just be ridiculed as petty and before you even get back on the dept, every manager will be informed to make your life as miserable as possible! You will be constantly monitored for the slightest misdemeanour and the 1-2-1 meetings will begin, with a view to a disciplinary!  :-X  :-X

Well that was encouraging lol...

OK, first, thank you for your responses, as much as I suspected.

I should start at the "people partner" and go the protector line if necessary.
I don't want to be a trouble maker, as I am far from that, never a complaint in all the years I have been in my store despite what they put us through.
I have no choice, horrible bullying and the compromise of my position with no one higher in store to gain advice. I have done zero wrong, this 'fella' is a monstrosity, what can I say.
The saying "between a rock and hard place" comes to mind.  :'(

The other option is to contact your PP with a view of placing a grievance against the store manager. Once the grievance has been submitted and signed by you, neither the store manager or any other instore manager can speak to you concerning your grievance or attempt to discuss it with you, be it in friendly tones or intimidating...openly make a written note of time,date,name of manager and walk away stating you've been advised not to discuss!

Don't be fobbed off with going into the store manager and PP to iron it out...there is a formal process that must be followed and once you have submitted your grievance you insist on the process being followed to the letter!

If you're not a union member, join now BEFORE placing the grievance and make sure they are at every meeting be it formal or informal.
Is there nothing online on people's policies that outlines the procedures and time frames in place?

I appreciate that the above may not provide the best resolution going forward, but sometimes it's a case of what's the alternative? If you're being singled out now and enduring a pretty miserable work life existence, can it really get any worse!
The person may already have had a few grievances placed against them in the past which can't be ignored if it's for similar reoccurrences of behaviour!

I once had a similar experience in another employment, caused me being off 6 months with stress, which once I was removed from the daily situation, I realised how much I had accepted all the toxicity as the norm! I returned a stronger person and amazingly the individual backed down once it was brought out into the open and dramatically changed their behaviour!