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Very Little Helps => Stores => Topic started by: newdawnrising on 18-08-22, 01:14PM

Title: Management structure in your store
Post by: newdawnrising on 18-08-22, 01:14PM
Hi. Please can anyone share what the structure looks like in their shop, how close they are to the new structure and how many managers and shift leaders you have. What sort of size shop you are in. What size stores get an f&f shift leader.
We are a large superstore. We have 4 team managers, 4 shift leaders. 
Ambient manager has grocery, warehouse, frozen, bws, f&f, h&b and gm. Approx 60 staff.
Fresh has dairy, produce, counters and bakery. Approx 60 staff
Front end, csd, trollies. Approx 70 staff
Stock and Admin has stock control, admin, pi, merch, cash and security. Approx 20 staff.
Thanks
Title: Re: Management structure in your store
Post by: newguy20 on 18-08-22, 11:21PM
Large extra, we have

1x Checkouts
1x CSD,PFS,Trollies,Security,Cash
1x GM/H&B
1x Produce
1x Grocery/warehouse
1x Frozen/BWS
1x F&F
1x Dairy/meat
1x Bakery/counters
1x Stock/admin

4x Night managers not sure how they are organised
Title: Re: Management structure in your store
Post by: Watcher on 18-08-22, 11:31PM
We are a large superstore 5tm one lead regional hinted that team managers will be put under pressure to leave .. bonus for store Manager to achieve this
Title: Re: Management structure in your store
Post by: madness on 18-08-22, 11:40PM
Quote from: newguy20 on 18-08-22, 11:21PMLarge extra, we have

1x Checkouts
1x CSD,PFS,Trollies,Security,Cash
1x GM/H&B
1x Produce
1x Grocery/warehouse
1x Frozen/BWS
1x F&F
1x Dairy/meat
1x Bakery/counters
1x Stock/admin

4x Night managers not sure how they are organised
You are still on the old structure. What the hell does the f&f manager do with their day!
Title: Re: Management structure in your store
Post by: Duff McKagan on 19-08-22, 09:48AM
Medium sized superstore

1 x Checkouts, CSD, Trolleys, Cash Office and PFS
1 x Dot Com
1 x Grocery which includes warehouse, and everything that isn't fresh
1 x Stock Control
1 x Fresh (Dairy, Meat, Produce,'bakery')
1 x Deputy store manager/lead manager or whatever title they go by these days
1 x Store manager
3 x Night managers
3 x Shift Leaders

Oh and you can count on your fingers how many GA's there are at any one time, day or night...no toes required
Title: Re: Management structure in your store
Post by: whatajoke2019 on 19-08-22, 10:57AM
I'd class ours as a medium sized superstore

2 x part time responsible for checkouts, customer service desk and trollies
1 x Grocery/back door/Frozen/BWS
1 x Non Food/General Merch/Stock & Admin/Wages/Cash
1 x Produce/Bakery
1 x Lead
1 x Fresh/Counters/Security
3 x Nights (will be two next month when one retires)

We were told we wouldn't be getting any Shift Leads at the time they announced the changes but there's strong rumours of a discounter opening within a mile or so of the shop so, if true, I guess that'll change

Title: Re: Management structure in your store
Post by: kaled78 on 19-08-22, 12:05PM
large superstore,we have no shift leaders,but have the following:
STORE MANAGER
2 X LEAD TEAM
! x CSD/CHECKOUTS/CASH OFFICE
1 X PFS
1 X PRODUCE
1 X FRESH/COUNTERS
1 X BAKERY
2 X GROCERY/W&S/NON FOOD/F&F/BACKDOOR/WAREHOUSE/FROZEN
1 X STOCK CONTROL/ADMIN
1 X .COM
3 X NIGHT MANAGERS

 we do have a lot of dead wood managers,who are close to retirement,and the store manager has said they will be replaced by shift leaders when they eventually leave
Title: Re: Management structure in your store
Post by: Sherwoodforest on 19-08-22, 03:00PM
We are an extra,
store manager
1 dot com senior,
1 ambient/fresh senior
2 dot com managers,
2 team support
1 ambient manager(frozen,w,house,grocery)
1 fresh/produce manager
1 bakery/bws manager
1 non/food,f and f manager with a team support
1 stock,admin,merch,security,cash manager
1 checkout manager,does kiosk,csd,garage
2 night managers plus senior manager

if you see our people manager let me know what they look like.
Title: Re: Management structure in your store
Post by: newguy20 on 19-08-22, 10:09PM
Quote from: madness on 18-08-22, 11:40PM
Quote from: newguy20 on 18-08-22, 11:21PMLarge extra, we have

1x Checkouts
1x CSD,PFS,Trollies,Security,Cash
1x GM/H&B
1x Produce
1x Grocery/warehouse
1x Frozen/BWS
1x F&F
1x Dairy/meat
1x Bakery/counters
1x Stock/admin

4x Night managers not sure how they are organised
You are still on the old structure. What the hell does the f&f manager do with their day!

Yes the structure hasnt drastically changed, however, when people have left they have been replaced within this structure.

F&F manager does seem to pick up 'odds and ends' across the store and does more duty shifts than average I think.

Oh and we also have a lead manager (have had 1-2 at different times over last few years) plus 5 team support front end.
Title: Re: Management structure in your store
Post by: Tesc0Wow on 19-08-22, 11:25PM
Medium Superstore:
SM
1 x Checkouts, Desk, Cash Office, PFS & Trollies
1 x Stock & Admin
1 x Grocery, Warehouse, BWS & Frozen
1 x Fresh, Produce, Non Food, H&B, Clothing & Bakery
4 x Shift Leads (includes 2 part times)
6 x Team Supports (most part time)
Title: Re: Management structure in your store
Post by: streaker on 20-08-22, 07:20AM
Quote from: Watcher on 18-08-22, 11:31PMWe are a large superstore 5tm one lead regional hinted that team managers will be put under pressure to leave .. bonus for store Manager to achieve this

Is this fact, bonus for store manager for putting pressure on team managers to leave??. 
Title: Re: Management structure in your store
Post by: Redshoes on 20-08-22, 09:58AM
We are a superstore
 1 checkouts, CSD, pfs and trolleys
 1 stock admin and cash office
 I grocery and non-food
 1 fresh

 1 shift lead

We are top heavy by one manager but if that one manager goes we go up to a total of 4 shift leads and 3 managers.
No night managers as we don't have a night shift.
Managers do opening and closing shifts in same week and Sundays on overtime or for time back.
Title: Re: Management structure in your store
Post by: Watcher on 20-08-22, 10:51AM
Quote from: streaker on 20-08-22, 07:20AM
Quote from: Watcher on 18-08-22, 11:31PMWe are a large superstore 5tm one lead regional hinted that team managers will be put under pressure to leave .. bonus for store Manager to achieve this

Is this fact, bonus for store manager for putting pressure on team managers to leave??. 
I've heard this on good authority , I'm guessing (and this bit is just my guess) that with all the changes coming team managers are gone so get rid of the long termers and the payout won't be as big for redundancy
Title: Re: Management structure in your store
Post by: streaker on 20-08-22, 11:33AM
Quote from: Watcher on 20-08-22, 10:51AM
Quote from: streaker on 20-08-22, 07:20AM
Quote from: Watcher on 18-08-22, 11:31PMWe are a large superstore 5tm one lead regional hinted that team managers will be put under pressure to leave .. bonus for store Manager to achieve this

Is this fact, bonus for store manager for putting pressure on team managers to leave??. 
I've heard this on good authority , I'm guessing (and this bit is just my guess) that with all the changes coming team managers are gone so get rid of the long termers and the payout won't be as big for redundancy

Thanks, awaiting more info from others as I fell into that category, 43 years service, and made to feel I needed to accept the change or else
Title: Re: Management structure in your store
Post by: Morris999 on 20-08-22, 12:30PM
I'll be very surprised if the above is true.

From what I've been told on a SM conference call.
The company is surprised how quickly stores are getting to management structure.
They expected most stores to get there in about 5 years, however they are finding most will be there in the next 1-2 years and are expecting large areas to have manager shortfalls.
So expect in the near future if not already happening, it's good for your development conversations!
Title: Re: Management structure in your store
Post by: sam on 20-08-22, 01:32PM
We are an extra,
store manager
1 Dot com senior Lead,
1 senior lead all
2 part time dotcom manager
1 Dotcom Driver + POD
1 Grocery manager(frozen,w.house,bws) + 2 option candidate (manager)
1 Produce manager
1 Bakery/Bread /morning goods manager
1 Fresh (dairy)
1 Non/food GM ,H&B , F&F manager
1 stock,admin,merch,manager
1 checkout manager + team support
1 Kiosk,csd,security
1 Part time PFS
2 Night managers plus lead manager + option candidate (manager)
Title: Re: Management structure in your store
Post by: Watcher on 20-08-22, 05:01PM
Quote from: Morris999 on 20-08-22, 12:30PMI'll be very surprised if the above is true.

From what I've been told on a SM conference call.
The company is surprised how quickly stores are getting to management structure.
They expected most stores to get there in about 5 years, however they are finding most will be there in the next 1-2 years and are expecting large areas to have manager shortfalls.
So expect in the near future if not already happening, it's good for your development conversations!
My friends wife is a sm and it's come from her def 100% there is a bonus for getting to structure and they have been told to put pressure on long serving managers to overload and force them out
Title: Re: Management structure in your store
Post by: streaker on 20-08-22, 07:59PM
Quote from: streaker on 20-08-22, 11:33AM
Quote from: Watcher on 20-08-22, 10:51AM
Quote from: streaker on 20-08-22, 07:20AM
Quote from: Watcher on 18-08-22, 11:31PMWe are a large superstore 5tm one lead regional hinted that team managers will be put under pressure to leave .. bonus for store Manager to achieve this

Is this fact, bonus for store manager for putting pressure on team managers to leave??. 
I've heard this on good authority , I'm guessing (and this bit is just my guess) that with all the changes coming team managers are gone so get rid of the long termers and the payout won't be as big for redundancy

Thanks, awaiting more info from others as I fell into that category, 43 years service, and made to feel I needed to accept the change or else

Anyone know how long after you leave ca n you put a grievance in or a claim of unfair treatment from the Company???.
I would be curious now as am thinking that I was forced out due to age and 43 years service
Title: Re: Management structure in your store
Post by: FarmerFred on 20-08-22, 08:38PM
Quote from: Watcher on 20-08-22, 05:01PM
Quote from: Morris999 on 20-08-22, 12:30PMI'll be very surprised if the above is true.

From what I've been told on a SM conference call.
The company is surprised how quickly stores are getting to management structure.
They expected most stores to get there in about 5 years, however they are finding most will be there in the next 1-2 years and are expecting large areas to have manager shortfalls.
So expect in the near future if not already happening, it's good for your development conversations!
My friends wife is a sm and it's come from her def 100% there is a bonus for getting to structure and they have been told to put pressure on long serving managers to overload and force them out

Constructive dismissal - a single successful claim could be enough to cost more than any potential saving if it was shown to be "policy"
Title: Re: Management structure in your store
Post by: madness on 20-08-22, 08:47PM
Quote from: Morris999 on 20-08-22, 12:30PMI'll be very surprised if the above is true.

From what I've been told on a SM conference call.
The company is surprised how quickly stores are getting to management structure.
They expected most stores to get there in about 5 years, however they are finding most will be there in the next 1-2 years and are expecting large areas to have manager shortfalls.
So expect in the near future if not already happening, it's good for your development conversations!
Our store is at structure managers and shift leads very early on. It worked well to atart with.
However it has started to fall apart with Ken Murphy having to "do something" to make a change. And seeing as his "do something" is just cut overall hours I dont hold out much hope longterm
Title: Re: Management structure in your store
Post by: newdawnrising on 20-08-22, 10:20PM
Admin, please do not quote immediate prior post.

We also are falling apart. Morale is an all time low. And I've never seen the whole shop look as bad with queues galore and complaints coming thick and fast.
Title: Re: Management structure in your store
Post by: The_Drowning_Man on 22-08-22, 02:16PM
Small/Medium superstore
-Store Manager
-Grocery, Fresh + Stock Control Manager
-Checkout Manager
-No current night manager but 1 perviously
-3 Shift leaders for day shifts
-2 Shift leaders for nights
Title: Re: Management structure in your store
Post by: lackofinterest on 22-08-22, 04:05PM
Quote from: Watcher on 20-08-22, 05:01PM
Quote from: Morris999 on 20-08-22, 12:30PMI'll be very surprised if the above is true.

From what I've been told on a SM conference call.
The company is surprised how quickly stores are getting to management structure.
They expected most stores to get there in about 5 years, however they are finding most will be there in the next 1-2 years and are expecting large areas to have manager shortfalls.
So expect in the near future if not already happening, it's good for your development conversations!
My friends wife is a sm and it's come from her def 100% there is a bonus for getting to structure and they have been told to put pressure on long serving managers to overload and force them out

bunch of back stabbers >:(
Title: Re: Management structure in your store
Post by: whatajoke2019 on 23-08-22, 10:08AM
Given the fact people leave and are hardly ever replaced at this rate there'll be no one left on the shop floor to manage.

The big T should've left well alone in launching J@ck's- someone's got to pay for it not working out as I imagine they'd hope and it sure isn't those higher up! Clearly didn't learn any lessons from over expanding years ago  ???
Title: Re: Management structure in your store
Post by: lucgeo on 24-08-22, 07:52AM
Oh, most SM's would sell their soul to the devil, if there was a backhand bonus in it for them! 
It's been my misfortune to work with many of them, witnessed my last SM lie and bully long serving colleagues into taking unfavourable change in contracts and drop in hours  >:(
The only ones on full time contracts in my old store are managers, TS and the store managers kid who is a CA  :-X
Title: Re: Management structure in your store
Post by: Goldielocks on 24-08-22, 06:34PM
I'm in an extra store with the following
1 x store manager
1 x lead
1 x grocery
2 x fresh
1 x front end
1 x stock & admin
4 x shift leaders
4 x team supports

no dot com
no night fill

it's the worst i've ever seen it as well
Title: Re: Management structure in your store
Post by: Sherwoodforest on 24-08-22, 08:42PM
I work in an extra on night fill been told, supposedly from store manager, we don't face up any more, more important to get shop filled than face up now.
Title: Re: Management structure in your store
Post by: Bobmay on 25-08-22, 05:34AM
Please do not quote immediately prior post(s).  Admin.

Tesco is losing lots of money dont be surprised if you here by the new year they will be cutting down on night staff and brining in new contracts.I knew people who joined tesco 3 months ago who aren't paid for night premium
Title: Re: Management structure in your store
Post by: Redshoes on 25-08-22, 07:20AM
Quote from: Sherwoodforest on 24-08-22, 08:42PMI work in an extra on night fill been told, supposedly from store manager, we don't face up any more, more important to get shop filled than face up now.

We still face. Our store manager says to leave delivery if we have to but to never skip facing up. We don't rumble now. Checkouts tidy and remove cardboard if they have time. We pick up boxes and empty cardboard trays as we pass them but there is no set time to rumble. Fresh is manned nearly all day and they are expected to fill and tidy. Grocery colleagues start to come in from 1300 and they are expected to tidy and fill. We just call a rumble if it's needed, as in customers pulling empty boxes off shelves to get to stock.
Title: Re: Management structure in your store
Post by: Ashbeck on 06-09-22, 10:10AM
Quote from: Bobmay on 25-08-22, 05:34AMI knew people who joined tesco 3 months ago who aren't paid for night premium

If this is the case (unlikely) then they need to raise it with their manager/the union. The only change to pay is that Sunday premium won't be paid to new starters. Night premiums are still paid for hours worked between 00:00 and 06:00.
Title: Re: Management structure in your store
Post by: Bobmay on 07-09-22, 12:31AM
Quote from: Ashbeck on 06-09-22, 10:10AM
Quote from: Bobmay on 25-08-22, 05:34AMI knew people who joined tesco 3 months ago who aren't paid for night premium

If this is the case (unlikely) then they need to raise it with their manager/the union. The only change to pay is that Sunday premium won't be paid to new starters. Night premiums are still paid for hours worked between 00:00 and 06:00.

Can you give me any evidence of this? Because the store manager has stated new staff arent paid night premium.
Title: Re: Management structure in your store
Post by: 5fdp on 07-09-22, 03:13AM
Bobmay. Go to our tesco its all in there. If you work between midnight and 6am you get an extra 2.30 per hour. If you work a full shift before midnight and after 6am you get an extra 2.30 per shift.
All on our tesco
Title: Re: Management structure in your store
Post by: Bobmay on 08-09-22, 08:54AM
AGAIN, please do not quote immediately prior post(s).  .Admin.

Which section because manager told me they are removing night premium from new colleagues in my store I work at.
Title: Re: Management structure in your store
Post by: 5fdp on 08-09-22, 09:38AM
Key in night premiums into colleague help.
Title: Re: Management structure in your store
Post by: Ashbeck on 11-09-22, 12:24PM
Quote from: Bobmay on 07-09-22, 12:31AM
Quote from: Ashbeck on 06-09-22, 10:10AM
Quote from: Bobmay on 25-08-22, 05:34AMI knew people who joined tesco 3 months ago who aren't paid for night premium

If this is the case (unlikely) then they need to raise it with their manager/the union. The only change to pay is that Sunday premium won't be paid to new starters. Night premiums are still paid for hours worked between 00:00 and 06:00.

Can you give me any evidence of this? Because the store manager has stated new staff arent paid night premium.

I can assure you all night colleagues are paid a night premium regardless of whether they started 5 years ago or 5 days ago. As stated - it's all on ourtesco, just search for the policy or the pay review brief. And you have been told repeatedly by many forum users where you have discussed this that you are wrong. The only premium removed in this pay review was Sunday premium for new starters. If you know people who are working night hours but not being paid their premium you must flag this as as their clockings must be being manually altered by a wage clerk or their manager as all premiums are calculated automatically. However, I expect you or your colleague are misunderstanding.
Title: Re: Management structure in your store
Post by: trolleyboy96 on 28-09-22, 10:29AM
We have 1 store manager, although he appears part time, 1 experienced manager who is seriously overworked as everyone goes to him for everything, 2 placements which is a merry go round they do it then fail sign on, shift leaders varies as there's 2 full time and 4 part time but again it's a merry go round.

It's a shambles no stability and store is a mess everyday, the experienced manager if he was to go the shop would probably just fall over. This streamlining doesn't work.
Title: Re: Management structure in your store
Post by: NightAndDay on 28-09-22, 12:30PM
Streamlining does work to an extent, and Tesco's store operations went way past this extent already last structure change, the further de-departmentalization of roles and introducing lesser roles to replace the duties of the justified roles is short term gain for long term pain, more needs to be invested in staff around feet on the floor, not less. Turnover is already at unsustainable levels, Tesco will need to adopt it's strategy towards availability rather than overheads. Especially if they want to hold on to market dominance before Amazon joins the fray.
Title: Re: Management structure in your store
Post by: trolleyboy96 on 28-09-22, 03:53PM
I think every shop is different, it's been cut too tight in ours, currently no manager on today, shift leaders only, this is a small superstore there's no one on any fresh dept except 1 colleague on bakery, tills 3 out of the 20 open, 1 person on 8 self serve, trolley boy, and 1 on the combined desk. It's very tight..
Title: Re: Management structure in your store
Post by: Tesc0Wow on 29-09-22, 01:04AM
Sorry but how is there "no one" on fresh? How does that even work, you can't fill or do fresh routines with no one?
Title: Re: Management structure in your store
Post by: trolleyboy96 on 29-09-22, 01:00PM
No one between 1 and 5, twilight store so have 2-3 on dairy between 6-1, sometimes it's 1, produce 1-2 till 12. Duty manager / shift leader often just fills fresh everyday, grocery twilight team fill the evening delivery hence the 30 cages of grocery rolled everyday, working to the tablet hours only.
Title: Re: Management structure in your store
Post by: oldfashionedplayer on 29-09-22, 07:19PM
Quote from: Tesc0Wow on 29-09-22, 01:04AMSorry but how is there "no one" on fresh? How does that even work, you can't fill or do fresh routines with no one?

That's normalised, has been like this for a while now, we have 3 total on days to do fresh / produce / meat, in that time they have waste routines and reductions, along with Amber and red calls to checkout, along with whether they are on holiday or not...

So the usual handover is "nothing has been done, it's been busy during the day"

No items get put on the shelves from our day staff, if milk comes in at 7am, it's there until 10pm, if it's off sale, it's staying that way.

We have met routines and such for a while, just like with pi, usually labels needed to be done by 3am etc, since it falls to nights and management, sometimes it's left till the next night.. Its a poop show.
Title: Re: Management structure in your store
Post by: Bobmay on 30-09-22, 05:46AM
Please do not quote immediately prior post(s).  .Admin.

It will get worse when Tesco starts cutting down on more staff when they increase the pay next year.
Title: Re: Management structure in your store
Post by: Totot on 30-09-22, 10:06AM
Imagine doing "strike" with different style using tesco own policy, 20 minutes cold chain.
We start wasting all fresh and frozen that been outside chiller or freezer after 21 minutes, that will be fun.
Title: Re: Management structure in your store
Post by: londoner83 on 01-10-22, 07:41AM
Once the new contract roles out I can only see things getting worse.  Will Susan from tills really do as great a job on meat in her 2 hour slot as Dave the normal FT meat colleague who the computer has moved to fill GM?
Title: Re: Management structure in your store
Post by: Teddybonkers on 01-10-22, 12:20PM
In reality, nobody's gonna to ask "Susan on tills" to do anything else if she's useless at it. That's the way its gonna work.
Title: Re: Management structure in your store
Post by: londoner83 on 02-10-22, 05:32AM
Will the scheduler know Susan from tills is useless at anything else?

 All the computer will pick up is at the time Susan starts tills are over hours and meat is under.....so its logical she would be scheduled to meat.

With the new fill/pick/serve contract everyone should be trained on every area......
Title: Re: Management structure in your store
Post by: Redshoes on 02-10-22, 10:47AM
Everybody has a primary task. The system will also not know if Steven on the shop floor is fit to be on tills, it won't know that his customer service is poor and that he may complain to customers as he thinks he should be doing something different.
It's the primary task that's most important but if one area is over manned and another is under manned the right thing to do will be to support an area that needs it. Coaching will help Susan from tills but an extra body at a time that is needed has to be better than no help.
Title: Re: Management structure in your store
Post by: Nomad on 02-10-22, 11:36AM
Most people forced to do a job they don't like doing and don't think they should be doing will be no help at all, in fact quite the contrary.

Sad but true.
Title: Re: Management structure in your store
Post by: Morris999 on 02-10-22, 12:07PM
The system won't put Susan or Steve Anywhere else other than their primary department till after Xmas, what will happen is the Store management team can manually move them around on the system before then.
Also once the system starts moving them departments the store management team have 1 week to oversee the changes before they go out to the colleagues.
So in the Susan example, the managers will have to decide if it's better to move Susan or potentially out an overtime shift out.
Title: Re: Management structure in your store
Post by: Tesc0Wow on 02-10-22, 12:55PM
Where is the Comms for that? I heard that it is coming from the start of the new contract
Title: Re: Management structure in your store
Post by: bonehead on 02-10-22, 01:55PM
Management structure 10 years ago - SM, Deputy, Personnel, Compliance, Non-food Senior team, Non-food Stock control, Stock control, PFS, CS, Checkouts, Produce, Grocery, Warehouse, Clothing, Bakery, Pharmacy, Security, Phoneshop, Nights Manager. Probably even more but can't remember them all...

Now - SM, 1 senior team, 3 Team managers, Pharmacy, Phoneshop, 3-4 SLs/TS.

Think Tesco are now at the stage of no longer being able to cut management to save on wages...although you never know.
Title: Re: Management structure in your store
Post by: Morris999 on 02-10-22, 03:44PM
Quote from: Tesc0Wow on 02-10-22, 12:55PMWhere is the Comms for that? I heard that it is coming from the start of the new contract

It was either on the second part of the training that managers have to complete regarding it over the past few weeks or on comms a few weeks back.

Have a look on click & learn and I think it's under schedule.
Title: Re: Management structure in your store
Post by: newguy20 on 02-10-22, 06:10PM
Quote from: Redshoes on 02-10-22, 10:47AMEverybody has a primary task. The system will also not know if Steven on the shop floor is fit to be on tills, it won't know that his customer service is poor and that he may complain to customers as he thinks he should be doing something different.
It's the primary task that's most important but if one area is over manned and another is under manned the right thing to do will be to support an area that needs it. Coaching will help Susan from tills but an extra body at a time that is needed has to be better than no help.

Surely the system will only be able to put Steven from the shop floor onto a till if he is defined as having that skill against him, likewise, Susan will only be able to move to meat if she has that skill.

And the use (or manual override) will surely be something for section managers to do, for example if they see Steven spending a shift on the till that's where they would go "oh hell no, he's useless on tills, tell you what better that he does produce instead, he's good at that >click< and then Fred from produce can go on the till, he's good with customers".

Title: Re: Management structure in your store
Post by: Redshoes on 03-10-22, 08:10AM
Quote from: bonehead on 02-10-22, 01:55PMManagement structure 10 years ago - SM, Deputy, Personnel, Compliance, Non-food Senior team, Non-food Stock control, Stock control, PFS, CS, Checkouts, Produce, Grocery, Warehouse, Clothing, Bakery, Pharmacy, Security, Phoneshop, Nights Manager. Probably even more but can't remember them all...

Now - SM, 1 senior team, 3 Team managers, Pharmacy, Phoneshop, 3-4 SLs/TS.

Think Tesco are now at the stage of no longer being able to cut management to save on wages...although you never know.

Depends on where you are. We are still top heavy in parts of Scotland. An extra near me still has a huge management team. They are slimming down but even so they still have 3 GM managers and three fresh managers for example. My store is top heavy by one manager but short by two shift leads.
Title: Re: Management structure in your store
Post by: lucgeo on 03-10-22, 09:26AM
Quote from: newguy20 on 02-10-22, 06:10PM
Quote from: Redshoes on 02-10-22, 10:47AMEverybody has a primary task. The system will also not know if Steven on the shop floor is fit to be on tills, it won't know that his customer service is poor and that he may complain to customers as he thinks he should be doing something different.
It's the primary task that's most important but if one area is over manned and another is under manned the right thing to do will be to support an area that needs it. Coaching will help Susan from tills but an extra body at a time that is needed has to be better than no help.

Surely the system will only be able to put Steven from the shop floor onto a till if he is defined as having that skill against him, likewise, Susan will only be able to move to meat if she has that skill.

And the use (or manual override) will surely be something for section managers to do, for example if they see Steven spending a shift on the till that's where they would go "oh hell no, he's useless on tills, tell you what better that he does produce instead, he's good at that >click< and then Fred from produce can go on the till, he's good with customers".



This system, like every other over complicated system Tesco dream up, will bite the dust in time.
The SM will override it, the senior team will override it, and the section managers will ignore it and start arguing amongst themselves, and at the end of all the arguments, taking all the flak, will be the checkout manager getting it in the neck because the sparse amount of colleagues, supposedly working other depts on their hour's stint, will be stuck on checkouts!

Self serve will take years to be incorporated and accepted as the norm, and contrary to what Tesco state...they're not what the customers want!!
Title: Re: Management structure in your store
Post by: grim up north on 03-10-22, 11:53AM
We had a similar system recently in distribution. Where 'the computer' decides who does what when. It's been switched off as far as I'm aware
Title: Re: Management structure in your store
Post by: lackofinterest on 03-10-22, 03:59PM
overpaid idiots in head office dreaming up things which never work, to justify their pointless jobs >:(
Title: Re: Management structure in your store
Post by: AudiTTman on 03-10-22, 06:28PM
No store manager!
2x team managers
4x shift leaders
Small/medium store taking 420k weekly
Title: Re: Management structure in your store
Post by: Jeff123 on 04-10-22, 04:43AM
Please do not quote immediately prior post(s).  .Admin.

Is this your current structure ?
Title: Re: Management structure in your store
Post by: forrestgimp on 04-10-22, 06:28PM
In our store we have the SM one senior team and roughly 5 managers as well as 3 of them new people who do everything for no money.
Title: Re: Management structure in your store
Post by: HalloweenJack on 04-10-22, 09:24PM
Extra
1xSM
1xLead Day
1x Lead Night
1x Lead Dot com
2x Dot com managers (and 3 team support)
1 x Produce
1x Checkouts (and 5 Team Support)
1x CSD/Cash/Trolleys/PFS
1x Fresh
1x Grocery/Warehouse
1x Stockcontrol /Compliance
1x Nonfood / F&F
3x Night
Title: Re: Management structure in your store
Post by: Voices Of Reason on 20-10-22, 10:07PM
Structure change is an annual cull of the easy pickings (or managers) to pay for the every decreasing workforce. As this headcount is getting lower & lower the more they scramble for solutions that take out the human element. Hence project river on the front end was a huge investment in equipment and savage cuts in colleagues. Self serve till are hated by customers but they plough on regardless.

When I walk through my store these days it's spot the colleague! The few managers that are in are stretched beyond belief with the workload they now have due to the removal of managers over the years making their role double or triple the department's they once had. They are now accountable for a considerable number of colleagues especially if your in an extra and run the whole of grocery, back door, frozen & BWS. Previously this had 3 managers. This in conjunction with all the frog and training workload over the past two quarters requiring all colleagues to have completed the multitude of work & pay, plus legal 2, plus gold & silver food & extra market hours.

Managers feel like they are basically expendable and just waiting for their role to be combined into yet another bigger role for no extra pay.

Colleagues have just had a 10p pay rise, managers didn't get a penny. I'm sure most colleagues think managers are paid huge salaries, maybe 10-15 years ago but certainly not now. If you earn more money the chances are you have a higher mortgage or other commitments. So your disposable income is likely to be pretty tight also. The new reviews for managers is designed to pay a lower reward. All in all the future looks tough. For everyone!!
Title: Re: Management structure in your store
Post by: Cwtch on 21-10-22, 10:38PM
Well said Voice of Reason. I couldn't have put it better myself.
Title: Re: Management structure in your store
Post by: Sherwoodforest on 21-10-22, 10:48PM
Does any stores still have a bakery manager?ours runs bakery,bread and cakes and bws,but 2 extras nearby with no night fill dont,thought that was a defunct role now
Title: Re: Management structure in your store
Post by: Tesc0Wow on 21-10-22, 11:37PM
I'd be surprised, my last store was bakery, plant bread & counters. No idea what it is now, but I think bakery is "too small" of a dept in the big bosses eyes. Often having a headcount of less than 10.
Title: Re: Management structure in your store
Post by: HalloweenJack on 21-10-22, 11:54PM
Quote from: Voices Of Reason on 20-10-22, 10:07PMStructure change is an annual cull of the easy pickings (or managers) to pay for the every decreasing workforce. As this headcount is getting lower & lower the more they scramble for solutions that take out the human element. Hence project river on the front end was a huge investment in equipment and savage cuts in colleagues. Self serve till are hated by customers but they plough on regardless.

When I walk through my store these days it's spot the colleague! The few managers that are in are stretched beyond belief with the workload they now have due to the removal of managers over the years making their role double or triple the department's they once had. They are now accountable for a considerable number of colleagues especially if your in an extra and run the whole of grocery, back door, frozen & BWS. Previously this had 3 managers. This in conjunction with all the frog and training workload over the past two quarters requiring all colleagues to have completed the multitude of work & pay, plus legal 2, plus gold & silver food & extra market hours.

Managers feel like they are basically expendable and just waiting for their role to be combined into yet another bigger role for no extra pay.

Colleagues have just had a 10p pay rise, managers didn't get a penny. I'm sure most colleagues think managers are paid huge salaries, maybe 10-15 years ago but certainly not now. If you earn more money the chances are you have a higher mortgage or other commitments. So your disposable income is likely to be pretty tight also. The new reviews for managers is designed to pay a lower reward. All in all the future looks tough. For everyone!!

£50 a week between a full time GA in a store with 45p an hour location pay, and a newly signed off manager.....
Title: Re: Management structure in your store
Post by: lucgeo on 22-10-22, 02:33PM
Wasn't so long ago PM's and Sm's answer to every whinge was "you know where the door is!" Colleagues emotionally upset at RHRP meetings, met with rolling eyes from them both! They manipulated the forum so much, that the majority of members stepped down, and they couldn't get replacements.
My PM was in floods of tears when they faced redundancy, expecting everyone to sympathise, they only held onto the job because the clever ones took redundancy and ran like hell!
It's some of the section managers I feel for, having heard the tirade of abuse from the SM in meetings, then feigning sympathy to the CA's when the managers have had to follow through on their orders!
Any company that pays a person more than a new GP earns per annum,to run a big corner shop, just shows what a p**s poor company it's become!
Title: Re: Management structure in your store
Post by: General Thorn on 22-10-22, 05:33PM
Our PMs and all managers also used the "you know where the door is" line. Absolutely atrocious way to treat anybody and extremely unprofessional and intimidating. Not heard it for a very long time because we are having such a hard time recruiting any new colleagues but the older staff still get taken for granted and pulled up for things going wrong whilst newer staff get away with so much.

Our PM was also in floods of tears at being made redundant but was not very sympathetic towards CAs being made redundant previously. Tesco was changing and there were far too many colleagues so yes, Tesco was doing the right thing....different story when it happened to her! The SM actually told us we should be sympathetic towards her as she was a young woman with a young family!!

Our SM also has managers and shift leaders act on his orders and then act as if he knows nothing about it when CAs complain.

Seems most of them are cut from the same cloth.
Title: Re: Management structure in your store
Post by: Voices Of Reason on 22-10-22, 05:46PM
Quote from: HalloweenJack£50 a week between a full time GA in a store with 45p an hour location pay, and a newly signed off manager.....

Managers are on a starting rate that was agreed about 10 years ago at £22,000 in large Extra's. In that time we have had All sorts of financial crunches etc. Managers workload has tripled if not more. Basically in real terms they have taken a cut. A full time colleague on £10.50 earns £19,656 per annum! So basically a newly appointed manager is on £1.25 more per hour provided they only work 36.5 (they are actually contracted to minimum of 36 Hours). Does that in any way seem fair?

So when they ask in your review where do you see yourself in 5 years, the answer is probably redundant. Team support are being paid almost the same rate as newly appointed managers so it is clear which direction they are going. Established managers are the ones they are after because some of them are on £30k+ having done the role for maybe 15-20 years. Lead managers are almost an extinct animal and will soon been seen off. Line managers job role packs are already covering lead managers roles so once soft structure is actualised there won't be much to do 😂
Title: Re: Management structure in your store
Post by: two00eleven on 28-10-22, 11:44PM
Former Metro store now "Large Express"
Head count of around 90 colleagues takes approx £280k-£300k a week.
Store Manager
Team Manager
Shift Leader x3

Structure 12 months ago was
Store Manager
Team Manager x3
Shift leader x4
Night Manager
Night Shift Leader.
Title: Re: Management structure in your store
Post by: Davethebave on 29-10-22, 01:36PM
Medium sized superstore. 380-420k a week

Store manager
3.5 team managers
3 shift leaders

Ideal is
Store manager
3 team managers
4 shift leaders
Title: Re: Management structure in your store
Post by: TechSupporter on 30-10-22, 01:13AM
So. Shocked this hasn't been spoken about sooner seeing that usdaw agreed it last week and all store managers have had their speaking too...

All team managers are now signed off at £26k and anyone under that will now get a pay increase to that level effective from the next pay period in November.

Potentially nothing at all for everyone else, eroding years of met and exceed performance pay increases for hundreds of managers.
Title: Re: Management structure in your store
Post by: sparkles76 on 30-10-22, 06:28PM
Why have we not been told this techsupporter?
Title: Re: Management structure in your store
Post by: Davethebave on 30-10-22, 10:19PM
If that's true they would need to bump everyone else up 4-5k to compensate for the years of knowledge and experience a long term manager has
Title: Re: Management structure in your store
Post by: Mrs sparrow on 31-10-22, 07:32AM
Tesco don't value knowledge and experience any more, look at what they have done to stock control.
Title: Re: Management structure in your store
Post by: King1999 on 01-11-22, 09:14AM
Yeah cut hours on a team 5 message and basically use like slaves everywhere else,wanted back in place for Christmas though.....disgusting treatment.
Title: Re: Management structure in your store
Post by: streaker on 02-11-22, 02:51PM
Hearing that group shrink managers are now getting redundancy??. Any one know if it's true??.
Title: Re: Management structure in your store
Post by: 5fdp on 02-11-22, 04:11PM
Yes to group shrink mgts getting made redundant
Title: Re: Management structure in your store
Post by: streaker on 02-11-22, 05:01PM
Thanks , seems like those who where there to protect money, get paid off, and those who made money for the company, for  40 plus years and told to f off
Title: Re: Management structure in your store
Post by: NightAndDay on 02-11-22, 05:46PM
In all seriousness, the shrink manager role was very much a case of being surplus to requirements, it makes sound business sense for shrink to be managed by Shift Leaders, Managers and the Store Manager. Any "innovations" regarding shrink could be fielded by an open ideas policy and the Operations Manager.
Title: Re: Management structure in your store
Post by: SimonF12030 on 02-11-22, 07:23PM
Quote from: streaker on 02-11-22, 02:51PMHearing that group shrink managers are now getting redundancy??. Any one know if it's true??.

One of my ex-managers is a GSM, and he told me he was up for redundancy
Title: Re: Management structure in your store
Post by: Bobmay on 03-11-22, 05:23AM
Quote from: two00eleven on 28-10-22, 11:44PMFormer Metro store now "Large Express"
Head count of around 90 colleagues takes approx £280k-£300k a week.
Store Manager
Team Manager
Shift Leader x3

Structure 12 months ago was
Store Manager
Team Manager x3
Shift leader x4
Night Manager
Night Shift Leader.

In my store ex metro it was

4 team manager
1 store manager
1 night manager
Plenty of shiftleadsrs

Now
 1 store
1 team manager
1 night manager

In my store they removed more than half the night people we had all together around 23 people in nights now including 1 shift leader and night manager we only have 10 people including myself. Not 1 person have they hired for nights instead they keep hiring morning evening staff every few months. While for nights we had people leaving and not being replaced not even 1 person. I believe they will eemovenight at this store did they remove nights from your store.
Title: Re: Management structure in your store
Post by: Watcher on 25-11-22, 05:13PM
All management vacancies have been pulled , no recruitment!!
 ???  ???   8-)
Title: Re: Management structure in your store
Post by: Redshoes on 27-11-22, 11:05AM
There has not been any management recruitment in my area for a very long time. Many stores still have excess managers.
Title: Re: Management structure in your store
Post by: General Thorn on 28-11-22, 12:13PM
Recruitement in my store is now zero not even for festive colleagues. We have none recruited and now all jobs have been pulled. Wonder why no-one jumped at the chance to work long, unsocial, low paid hours for 2 weeks over Xmas/ New Year  8-) Ah well, happy Xmas to us all  :'(
Title: Re: Management structure in your store
Post by: forrestgimp on 28-11-22, 01:58PM
We got loads of people applying for temp Xmas jobs at our store. Get a few quid for a few weeks work can't go wrong.