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Going the toilet - where do you go?

Started by treehugger1965, 05-08-19, 12:48AM

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treehugger1965

I went to a OneStop store and asked to use their toilet and was refused.

OneStop is owned by Tesco - you can even use your discount there. Why on earth can't we use their toilets?


Bleh

Youre a member of the public when not working, members of the public cannot use them so why do you think youre an exception to the rule? you shouldnt be even using the express sites, how entitled do you have to be to think you have a right.

treehugger1965

#2
Ah, I perhaps should've clarified that I meant while working. If you're out delivering and need to go the toilet - where do you go and can Dot Com drivers use OneStop toilets.

I wouldn't ask to go to a toilet of any shop while not working.

jack_cohens_shame

Just buy a cheap flask or similar and go at your leisure.

Siwel123

When I'm in pfs drivers are welcome to use our staff only loo as they should be, they can refill their bottles, help themselves to our biscuits etc. I don't see any reason dot com drivers should be refused use of any tesco stores staff area, they're on the clock working for tesco so should be treated the same as all tesco employees.

Personally i can see why onestop didn't let you, they're owned by tesco group but they're a different company, however bit of a dick move if it's a one off

dairyfresh

Not all one stops are owned by Tesco

lucgeo

If you're on company business, then you can do your business, if not no!

So if you're not delivering to the store, and the toilets aren't in the public area, you should not be allowed access to a staff area. Anyone allowing you access to a restricted area could face disciplinary action for gross misconduct.

I still have old uniform, that I was told to bin when I left, but I use for home D.I.Y. so what's to stop me donning that uniform and gaining access? Or if I binned it and some unscrupulous individuals took it to gain access in back areas of Tesco. I have seen old uniform in charity shops.
Live for today. Learn from yesterday.

gomezz

Quote from: lucgeo on 07-08-19, 07:14AMSo if you're not delivering to the store, and the toilets aren't in the public area, you should not be allowed access to a staff area
I take it you have not done the dot.com driver training.  Or were not paying attention.
"The progress of the kart is more important than its direction"

lucgeo

#8
Indeed I have not gomezz, and I'm happy to be corrected if giving wrong advice.

All store training I have received, clearly states that no access to restricted areas unless business is in the store, signed in, and documentation checked.

However, if dot.com driver training specifically covers this, then unsure why treehugger 1965 hasn't been made aware of this right ???
Live for today. Learn from yesterday.

Expressdude2016

Quote from: treehugger1965 on 05-08-19, 12:48AM
Often when I need to go the loo, I'll pull up at an Express store. They're everywhere, normally have good parking and you're welcomed to use their toilets.

However, I went to a OneStop store and asked to use their toilet and was refused.

OneStop is owned by Tesco - you can even use your discount there. Why on earth can't we use their toilets?

Does anyone know whether we're allowed to use OneStop toilets normally?

Majority of one stop shops are franchises. They do not need to allow you. Yes it may be under one stop but actual shop isn't owned by Tesco.

treehugger1965

#10
Ah, thank you for clarification. I didn't realise One Stop is sometimes Franchised.

Quote from: lucgeo on 07-08-19, 07:14AM
I still have old uniform, that I was told to bin when I left, but I use for home D.I.Y. so what's to stop me donning that uniform and gaining access? Or if I binned it and some unscrupulous individuals took it to gain access in back areas of Tesco. I have seen old uniform in charity shops.

The Tesco Van the staff could see outside the window was probably the giveaway I was working. I don't think wearing a uniform automatically gives right of access.

Just to clarify, the point I'm making here isn't that I think I'm deserving to use their toilets or that I should be allowed I'm merely asking.

Quote from: lucgeo on 07-08-19, 07:36AM
All store training I have received, clearly states that no access to restricted areas unless business is in the store, signed in, and documentation checked.

So does that mean Dot Com drivers now need to have their documentation checked (not sure what this would be, manifest maybe?) and signed in AND rumble an aisle on their way out so they're technically 'doing business in store' should they go to an Express to use their toilets? Or have I got this totally wrong and we're not even meant to go to Express stores to use their toilets while out delivering?

[gmod]Edited to remove possibly identifying detail.[/gmod]

lucgeo

#11
Oh here we go  8-) 8-)

Comments taken out of context are pointless when making your statements of reply. You asked, I answered, with my VIEW on the question posed. I.e.you want to use any Tesco staff toilet as a Tesco employee during your shift....now you decide to put in the van, for what purpose I'm unsure.

Second paragraph, again taken out of context, was in reply to Gomezz' statement of dot.com training, which seemed to suggest that drivers have a right to use any Tesco staff toilets.

Documentation for any jobs to be undertaken instore by external companies, and a permit to work signed by duty manager...business in store by reps or visiting Tesco personnel on "Company business" any other visiting Tesco employee would be required to sign in, whilst instore, even if it is just to do "their business" and trust me my ex manager would have you rumble an aisle if you were around long enough.
Live for today. Learn from yesterday.

gomezz

Quote from: lucgeo on 07-08-19, 07:36AMAll store training I have received, clearly states that no access to restricted areas unless business is in the store, signed in, and documentation checked
It does not surprise me that the left hand is told one thing and the right hand is told something different.  When coming up with store procedures then it is often the case that the needs of dot.com drivers are not considered.

As it happens I think I have asked to use an Express loo twice in 15 years.  Once without raising an eyebrow and once with a bit of huffing and puffing.  Luckily we deliver to a few corporate customers so can use their staff loos or enjoy the benefits of our area being partly rural.
"The progress of the kart is more important than its direction"

Bleh

Quote from: lucgeo on 07-08-19, 07:36AMAll store training I have received, clearly states that no access to restricted areas unless business is in the store, signed in, and documentation checked
This is the training I've also received.

Nomad

https://www.thescottishsun.co.uk/news/scottish-news/7004800/scots-tesco-delivery-driver-18k-sacked-toilet/

QuoteA SCOTS Tesco delivery driver has been awarded nearly £18,000 after he was sacked for stopping off at his house to use the toilet.

The root of the problem is:
Quote"No reasonable employer would have dismissed the claimant for returning home to use his own facilities in these circumstances."
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

BlueToon

A direct quote from the "Tesco.Com Driver Handbook".

""If you need to use toilet facilities while on the road, you shouldn't ask the customer to use theirs.
Please use the facilities at another Tesco store, a fast food outlet or a petrol filling station.""

Any Tesco store that refused me that which is stated in the training handbook whilst I was driving on shift for Dot-Com, would be rapidly receiving a grievance, a copy of which would also be sent to head office.

Nomad

Not sure that they were refused at other stores, it was that he would be accompanied to and from the WC.
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

gomezz

Quote"Please use the facilities at another Tesco store, a fast food outlet or a petrol filling station."
And what if you are miles away from any of those as we often are round here?   8-)
"The progress of the kart is more important than its direction"

Villager No.6

Re: the driver handbook and use of toilets.
The use of facilities mentioned are the toilets available to members of the general public. We've always been told that if we wish to use the staff toilets at a store/express/metro then we have to go to customer services/duty, sign in the visitors book and be escorted to/from the staff area. In reality the first few times you go you do this then the majority of the time after you're just "waved" through as they know you, certainly from my personal experience.

horatiocain

You walk into the store, find the toilet, use the toilet and leave  I've done it dozens of times and have had trouble just 1 time with a manager, I phoned my store manager while looking at the manager who then filed a complaint with head office, and I still ignored the manager and used the toilet anyway.

Remember as mobile workers Tesco must provide adequate toilet facilities for us, which includes any toilet open to the public or a Tesco employee.

As for One-stop they're a different company, although owned by Tesco they are not Tesco so they can refuse.
I've used pub toilets many a time and had arguments with managers about it.

The hand book and training is specific, any staff toilet in any tesco, I've used staff toilets in superstores because the customer ones are for customers, I'm not a customer I'm an employee.

I've never been asked to sign in to the duty book for a toilet break.

dfl

More specific, even if no health condition, no employer has a right to stop an employee answering a call of nature (thats a basic human right)
DFL

Nomad

 :thumbup: precisely.

"I have to go home and change"
"why"
"The only place I came past was my home, and we're not allowed to stop there.  Hence an accident"
Nomad ( Forum Admin )
It's better to be up in arms than down on your knees.

horatiocain

I've known of drivers if CFCs who have driven an hour back to the centre because managers don't allow them to use toilets at Express stores  a few times of drivers doing that and a mass email to every store manager goes out so they understand as it cost about 10 deliveries worth of time, some times more.

ikilleduku64

#23
I've No2 in a 2 litre bottle with the lid cut off before  :thumbup:

I try to wait till I get back for a No2, for taking a leek I'll move the van into a position where I can't be seen to have a leek.

forrestgimp

Blimey thats grim, although my mate a warbys driver said he logs one out in the back of his van and wipes using bread.
Thats grimmer.

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