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15-10-19, 07:25PM

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Author Topic: Front End TL Investigation with no Let’s Talks  (Read 2896 times)

r3tailworker

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Today I got a letter in my tray saying I need to go to investigation for not achieving Service Check KPIs. As far as I was aware, I had to be given at least 2 Let’s Talks before I could be placed under investigation. Is this no longer the case?

NightAndDay

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Re: Front End TL Investigation with no Let’s Talks
« Reply #1 on: 08-08-19, 07:15PM »
Last I checked anything related to performance must be dealt with through lets talks (after an investigation has taken place) and then after 2 lets talks an investigation that would lead to an SYP plan.


Anomalies

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Re: Front End TL Investigation with no Let’s Talks
« Reply #2 on: 09-08-19, 12:24AM »
A formal investigation is step 4 of performance management, they need to complete the first 3 steps with you as per the guide before going to a formal investigation meeting.

Please refer to the attached for the most recent Syp guide

lucgeo

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Re: Front End TL Investigation with no Let’s Talks
« Reply #3 on: 09-08-19, 03:31PM »
If it was left attended in your tray, and not handed to you, how come you didn't just lose it?
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