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20-09-19, 02:55AM

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Author Topic: selling alcohol  (Read 8521 times)

A1bert

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Re: selling alcohol
« Reply #50 on: 23-01-19, 04:17PM »
Thanks for quick reply. Wasn’t sure

Rad

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Re: selling alcohol
« Reply #51 on: 23-01-19, 05:27PM »
No problem.
 

Arketti

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Re: selling alcohol
« Reply #52 on: 26-06-19, 09:35AM »
Hi can anyone advise please. Once a colleague has followed the challenge 25 policy and asked for Id which the customer did not have and therefore the sale was refused, can a manager then overrule you on this decision?

spacerman

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Re: selling alcohol
« Reply #53 on: 26-06-19, 09:41AM »
No because you are legally culpable, if they try to overrule you call the duty manager if they agree log out of the check out, stand back and tell them to log in and make the sale.

If they try to give you a let's talk contact your regional manager.

Welshie

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Re: selling alcohol
« Reply #54 on: 26-06-19, 10:02AM »
The policy used to be "you say , we say" , so a manager had to back you up , once customer was gone they might have told you that you were wrong but in front of the customer they were meant to fully support your decision  .

VladPutin

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Re: selling alcohol
« Reply #55 on: 26-06-19, 10:40AM »
I have a very low opinion of managers, but unless the customer you're refusing to serve is a Chelsea Pensioner in full uniform, I can't see many managers being stupid enough to overrule you. Because if it goes the shape of the pear, at the very least they've just done more damage to their career than the MP who grabbed the female protester by the scruff of her neck. At worst, they are looking at a criminal record.

As others have said, if it does happen, you still have the right to log off, step away from the till and let the manager do it themselves. The law of the land trumps tesco policy. Ordering someone to commit what they genuinely believe to be a crime is not a reasonable request.

Walker

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Re: selling alcohol
« Reply #56 on: 26-06-19, 06:04PM »
A manager can't force you to serve someone alcohol if you've refused under think 25.

Rad

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Re: selling alcohol
« Reply #57 on: 29-06-19, 08:33PM »
If you've asked someone who is clearly about 40 and they don't have i.d. then the manager can take them to a separate till and serve them if they want.   This wouldnt happen very often but it does happen.