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Author Topic: Customers Neighbour hassling drivers with support from managers  (Read 3335 times)

helpme

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We deliver to a lovely lady on a private housing estate who shares a driveway with five other home owners.
One of these people is a nightmare. Every time a driver goes past her home she is out the front door and takes photos and reports them to senior management for using the driveway.
In the near ten years I have been delivering there have been three instances of drivers encroaching on her property, putting a wheel on her small piece of grass.
Now our lead manager wants us to leave our vans at the start of the driveway and deliver from there as the woman is threatening to get the council involved or take legal action.
The thing is this woman making life miserable for everyone who lives in this little estate with her constant verbal and threats of legal/council action, the customers husband has said if she was a bloke he would have put her through a wall months ago. It also turns out that all the other supermarkets/post office/delivery companies go there without her saying a word or complaining.
We believe this is because her daughter is in a relationship with our HR manager and using that influence to her advantage, so much so that our lead manager and driver manager want us to sign a form saying we agree not to drive up the driveway, and if we do then we will have disciplinary action against us for putting the companies name into disrepute, even though we have the customers permission to use it and she is pi**ed of with how she and the drivers are being treated by the managers.
Many of us have so far declined to sign and are waiting to see what happens, one driver wants to put a grievance in under dignity at work as they are not protecting us from harassment and are using their position to gain an advantage to help a fellow manager’s family member.
What are your thoughts and advice?

letmego

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Advice? Wise up, grow up & get your com regional on it ...   major restructure about to take place and your talking rubbish about some birds drive way >:(

an_anon

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Advice? Wise up, grow up & get your com regional on it ...   major restructure about to take place and your talking rubbish about some birds drive way >:(

Just because some staff are now dealing with significant changes a lot of us have already dealt with, it doesn't mean other, seemingly minor in comparison, ongoing and entirely separate issues can't be discussed. Idiot.

OP.
If the driveway is access for all five houses then the homeowner causing the problem has no right to demand it is not used by vehicles needing to get to the other properties that use it. If vehicles are encroaching onto her private property however, then she would have an understandable grievance. It is evidently possible to deliver there without going onto her private property as you state it has only happened three times in ten years. It seems that it is possibly the standard of driving causing the problem and she has a valid reason to complain.

"We believe this is because her daughter is in a relationship with our HR manager." Also, why is this not in your favour but rather the reason you think she has a vendetta against the company?
« Last Edit: 14-03-19, 08:50AM by mac84 »

londoner83

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Look at it from the lady's viewpoint. You take pride in your garden and yet every so often  a Tesco delivery van seems to think it's ok to drive on your lawn despite It being private property. Would you think its acceptable for a delivery van delivering to your neighbour to drive over your garden?


helpme

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That's the point, it's not all over her grass. We are talking an inch at most! We're talking of around 450 deliveries and 3 touching her grass.
She uses the HR manager as first contact rather than dot com as she gets a more favorable response. Why should the customer who is paying for a service not get it and when it's raining get soaking wet shopping because of an anti social neighbour? All our managers are doing is enabling the woman's behaviour.
As for letmego''s response I'll treat it with the contempt it deserves!

tumshie

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Has your management made clear to all drivers that they must not touch this neighbour's property, or anyone else's?
How long ago is it, since a Tesco van did drive on her grass?

helpme

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About October last year and before that around two years.

gomezz

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Some nicely shaped white painted rocks on the edge of her private bit of grass would do the job.

(sometimes difficult if not impossible to tell where driveway merges into grass on a dark night or in mucky weather, even trickier if the driveway is curved)
"The progress of the kart is more important than its direction"

Ssdd

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Don't sign their form, refuse to do that delivery if you can't get to the property.

helpme

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What's annoying the drivers more than anything else is that management hasn't even spoken to the customer,  only her troublesome neighbour. And the HR manager is in the background controlling the situation to the advantage of her partners mother.
« Last Edit: 15-03-19, 08:35PM by helpme »

Mark calloway

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Advice? Wise up, grow up & get your com regional on it ...   major restructure about to take place and your talking rubbish about some birds drive way >:(
it's clowns like you that make the workplace c**p

optout

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wouldn't this be seen as a conflict of interests, if HR was involved in this issue.
If there was an official complaint wouldn't this be good reason to go above HRs head?

I would let the person know that you could not deliver to them anymore because of the complaint. And inform them that they could complain officially about not getting deliveries.

This would force the complaint into the official arena thereby requiring official acknowledgement (with the relevant paper work) of the issue. Then at some stage somebody could let slip to the person that the person preventing them getting a delivery is the HRs boyfriends monster-in-law (or whatever).

Just spewing forth some gunk (you know how it is). ;)
« Last Edit: 26-03-19, 09:24PM by optout »
I AM NOT A REP, BUT......